Position Summary:
The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. They apply highly developed specialist knowledge and skills in systems administration and works toward continuous optimization of systems performance. They implement systems improvements and instructs other IT staff in the resolution of complex issues. They required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
The systems engineer will be able to quickly and effectively solve issues as they arise and able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. The systems engineer communicates effectively and displays high level of service standards.
Roles & Responsibilities:
Set system administration processes
• Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems
• Align system administration with overall strategic IT service direction and business needs
• Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives
• Anticipate internal and/or external business challenges and/or regulatory issues
• Develop policies, procedures, and controls to ensure system security
Develop New Systems
• Partner with stakeholders to recommend innovative and automated approaches for system administration
• Define systems requirements for new technology implementations
• Prepare for system expansion by studying plans and requirements
• Oversee the design, maintenance and implementation of the systems
• Prioritise tasks to ensure projects are implemented in accordance with project plans and budgets
Optimise Systems Performance
• Recommend process, product or service improvements, resource optimisation and cost savings
• Oversee hardware and software upgrades
• Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement
Manage Teams
• Oversee team management including budgets, forecasting, work allocations and staffing
• Develop staff through ongoing coaching, mentoring and career discussions
• Define common goals, direction and accountability among staff
• Drive effective performance management practices within department in accordance with company policies and procedures
Requirements/ Qualifications:
- Degree in Computer Science, Computer Engineering or equivalent
- At least 7 years above experience as systems engineer.
- Strongly technical background
- Familiar with Windows server, redhat and OS
- Familiar with Cloud operations (on-prem or on private cloud environment)
- Excellent vendor management
- Good to have SAP background
- Systematic in approach and familiar with enterprise level trouble shooting.
- Experience in project delivery and technical management of complex system landscapes
- Strong communications skills with stakeholders and ROs.
- Experience in healthcare applications preferred and/or willing to take up the challenges in a healthcare related industry.
