Inbound Call Centre
Duration: 12 months contract (Convertible)
Working days: 5 days per week (including weekdays and weekends)
Location: Raffles Place
Duration: 12 months (renewable / convertible)
Note: 1-2 months training
Working hours:
o Morning shift: 8am-5pm, 9am-6pm, 10am-7pm
o Afternoon shift: 11am – 8pm or 1.30pm – 10.30pm or 2.30pm to 10.30pm
o Night shift: 10.30pm – 8am (Not activated now but needs to be comfortable)
Main duties and responsibilities
· Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
· Respond to customers’ queries and concerns with the aim of achieving first call resolution.
· Follow up promptly with customers to resolve issues
· Provide customers’ feedback to respective business partners to improve customer experience
· Introduce and educate customers on the self-service/automated banking channels.
· Perform after- call administration work
· Use customer service and sales skills to optimize customer satisfaction of each customer contact
· Maximize opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services
Requirements:
· Possess a Diploma or Degree in any discipline
· Able to commit to 24/7 rotating shift work, needs to be comfortable working shift work
· Must be comfortable with call centre environment – can be stressful as it’s very regulated – all calls are monitored, and KPIs are pegged at how fast and how well the CSE attends to calls. (Productivity and service quality)
· Comfortable with desk bound role.
· Must be prepared to cross-sell. (E.g., personal loans- talk about compound interest)
· Will be required to work 5 days in a week, including weekends and public holidays
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)