Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Description:

• Understand and address customer needs by researching existing issues and providing strategic solutions, ensuring clarity and resolution.
• Achieve first-contact resolution and follow up effectively with service partners and internal teams to close cases according to our service standards.
• Offer constructive feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.
• Provide top-notch services to ensure maximum customer satisfaction by following the correct procedures.
• Foster sustainable relationships and engage customers by going the extra mile.
• Deliver exceptional support to customers through various communication channels, including phone and email.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Ethiqal Pte Ltd is seeking a dynamic and customer-focused Customer Service Executive to handle inbound leads generated through advertisements. This role focuses on prompt follow-ups, ensuring a seamless customer experience, and converting inquiries into successful collaborations. The ideal candidate will be a proactive communicator with excellent organizational skills and a passion for providing exceptional service.

Key Responsibilities

1. Lead Follow-Up and ConversionRespond promptly to incoming leads generated from advertisements via email, phone, or other communication platforms.
   Understand customer needs and provide tailored solutions regarding Ethiqal’s services.
   Schedule meetings or consultations with clients and relevant team members.
   Maintain consistent follow-ups to nurture leads and drive conversions.
   
2. Customer Relationship ManagementBuild and maintain strong relationships with potential and existing clients.
   Address client queries professionally and efficiently, ensuring satisfaction.
   Act as the main point of contact for customer concerns and escalate issues to the relevant departments when necessary.
   
3. Administrative SupportMaintain an up-to-date database of leads and customers using the CRM system.
   Track, analyze, and report on lead conversion rates and other relevant metrics.
   Prepare and send quotations or proposals as needed.
   
4. Collaboration and CommunicationWork closely with the sales and production teams to align on client expectations and deliverables.
   Share customer feedback with the marketing and advertising teams to optimize lead generation strategies.
   

Qualifications

• Education: Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Experience: 1–3 years of experience in customer service, sales support, or a related role. Experience in the media, advertising, or video production industry is a plus.
• Skills:Excellent verbal and written communication skills.
  Strong interpersonal skills and the ability to build rapport with clients.
  Proficiency in using CRM tools and Microsoft Office Suite.
  Exceptional organizational and multitasking abilities.
  

Key Competencies

• Customer-oriented mindset with a proactive approach to problem-solving.
• Ability to handle multiple leads simultaneously while maintaining attention to detail.
• Knowledge of advertising and video production services (preferred).
• Strong negotiation and persuasion skills.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Liquid Chocolate is the franchisee of DipnDip, an international chocolate cafe chain with over 100 locations around the world. We are looking for a Cafe Service Crew to join our dynamic team as we open the 1st few outlets in Singapore.

The main purpose of the Cafe Service Crew is to greet arriving guests, welcome them into the outlet and seat them. The guest receives their first impression of the service of the outlet by their exchange with the Cafe Service Crew. He/She is vital to delivering a high standard of customer service and engagement for the outlets.

Related Duties and Responsibilities

• To provide fast and courteous service to customers.
• Greets customers, escorts them to tables and provide menu and suggestions.
• Inspects cafe's serving stations for neatness, cleanliness and other supplies for tables and serving stations.
• Observes tables and keep track of clean, dirty and occupied tables.
• Cleans, organizes and stocks menu at designated area.
• Interacts with customers as they leave the outlet to ensure positive dining experience.
• Assist Outlet Supervisor in ensuring that the cafe operations is run according to company policy.

Communication & Working Relationships

• Communicates professionally with all team members and Outlet Supervisor while keeping a productive working environment.
• Communicates with the stewards while keeping a healthy and clean environment.

Knowledge, Skills, and Experience

Excellent communication skills and the ability to work under pressure.

Requirements of the job

The job of the Cafe Service Crew may require long working hours and time flexibility.

Summary

• Location: Pioneer (Transport pickup available)
• Company: Europe MNC
• Industry: Explosion Proof Protection of industrial equipment, engines and mobile vehicles.
• Salary: $2,000 - $2,700

Job Description:

• Perform electrical wiring, termination, installation, and testing according to drawings for complex mobile vehicles and engine packages.
• Conduct testing, commissioning, and troubleshooting of electrical systems.
• Ensure compliance with technical specifications and safety standards.

Requirements:

• Minimum O level or NITEC in Electrical Engineering or equivalent qualifications.
• Minimum 2 years of relevant work experience.
• Experience in electrical systems for forklifts or in the oil & gas industry is an advantage.
• Familiarity with explosion protection systems (ATEX/IECEx) is a plus.
• Strong work ethic, good attitude, and ability to work well in a team.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in complian

Responsibilities:

Training

• Provide regular training and guidance to the operations team on quality standards and best practices.
• Foster strong learning partnership with stakeholders by supporting stakeholders learning needs with departments' learning strategies.
• Initiate discussions with stakeholders on learning needs analysis and design training programs aligned with departments' learning strategies and organizational goals and objectives.
• Lead the curation of training materials including online resources and external training programmes.
• Lead learning partnership discussions within inter-team based on collated post training evaluation and feedback.
• Document learning resulting from use of the knowledge management systems, report activities and capture information in a systematic manner.

Quality Assurance

• Monitor and evaluate the quality of different service channels, to ensure compliance with organizational standards and guidelines.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the operations team to identify root causes of process inefficiencies and implement corrective actions.
• Participate in new and improvement initiatives for the contact centre, to deliver above beyond service standards.

Data Analysis

• Analyze evaluation data to identify trends, recurring issues, and performance gaps. Use insights to create targeted reports that highlight areas needing improvement.
• Go beyond surface-level issues by investigating root causes, helping departments understand underlying factors contributing to quality gaps.
• Work closely with the operations team to share analysis results, co-develop relevant training content, and align on measurable goals for improvement.
• Establish initiatives for continuous improvement, supporting a cycle of feedback, action, and reassessment. Develop action plans and follow up with departments on progress.
• Gather additional feedback from TMs and Customer Satisfaction Surveys where feasible, and integrate findings into the quality assurance analysis.
• Conduct regular meetings with the management and operations team to discuss findings, track improvement efforts, and refine the focus for future evaluations.
• Develop a dashboard or regular report system that provides business units with easy access to quality metrics, trends, and improvement status.

Requirements:

• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and strong analytical skills.
• Excellent verbal and written communication skills with an ability to convey data insights in a clear and actionable manner is a plus.
• Strong collaboration skills, with experience working with training or operational teams.
• Demonstrated ability to set performance benchmarks, track progress, and drive continuous improvement efforts.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Other Information:

• Monthly basic salary range of $3,000 to $3,200
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is near Ubi and Macpherson MRT station

Responsibilities:

• Act as a primary point of contact between customers and the workshop, ensuring effective communication and a seamless service experience.
• Provide expert advice to customers on their vehicle's maintenance and repair needs,
• Record customer concerns accurately, communicate service quotations, and estimate job completion.
• Monitor service and repair progress, conduct post-repair inspections, and coordinate rectifications if needed.
• Handle all documentation, cost estimates, billing, and ensure the timely closure of job cards.

Requirements:

• Nitec/Diploma/Degree in Engineering preferably automotive-related.
• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Possess the ability to detect basic vehicle faults and problems.
• Demonstrate the ability to work positively under pressure and meet tight deadlines.
• Display excellent communication and interpersonal skills.
• Possess proficient computer skills to manage customer information and process service orders.
• Work location at Jalan Besut

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Support the smooth running of day-to-day operational activities related to student services, including attendance management, payments, and stakeholder interactions.

Job Requirements:

• GCE O-Level, Diploma, or Bachelor’s degree in Business Administration, or a related field.
• 2 years of progressive experience in student services or administrative management within a private education institution is highly preferred.
• Ability to effectively plan and coordinate the execution of student services tasks.
• Ability to handle confidential information with discretion and professionalism.
• Ability to be operationally hands-on, possess a proactive mindset, and remain committed to delivering impactful results within stipulated timelines.
• Ability to demonstrate strong organisational and problem-solving skills

Job Description

1. Lead the Customer Service Department on daily operational matters.

2. Lead & assist front counter walk in enquires & registration.

3. Lead & assist online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least Degree & above.

2. At least 10 years of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. 5 days work week including weekends (2 weekdays off).

5. Work Location will be located at one of the locations: 1) Hillview Terrace, 2)Tuas, 3) Macpherson or 4) Woodlands.

Position: Baker cum Service Crew

• Salary: $2300-$3000 + Commission
• Working days & hours: 6day 10hour rotate shift
• Location: Katong (upcoming new outlet) / other outlet

Requirements:

• Training is provided for food handling and service

Job Scope:

• Sales and serving customers
• Inventory management
• Baking cakes and pastries
• Washing / cleaning dishes and premises
• Keeping premises clean
• Making pancakes (min jiang kueh)
• Any other ad hoc duties

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts

Responsibilities:

• Greet and serve customers with a smile
• Take orders and ensure timely food delivery
• Maintain cleanliness of the dining area
• Any other ad-hoc duties as assigned

Requirements:

• No prior experience needed (training provided)
• Positive attitude and good teamwork
• Able to work flexible hours, including weekends

Benefits:

• Near MRT (Less than 5 minutes)
• $12/hr (PH $24/hr)
• Quick hiring process

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Tiong Hong Wee | Registration No: R23115259

What You Will Deliver

• Responsible for handling enquiries, requests and complaints in a timely and professional manner with a customer-oriented mindset.
• Work closely with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management as well as to achieve desired results and support business needs.
• Build and maintain strong relationships with existing customers and generate business opportunities
• Understand customers' needs and provide internal feedback on service improvement
• Make warm/cold & inbound/outbound calls to existing and potential customers
• Improve and innovate customer service procedures, policies, and standards in line with the company's objectives, and work with the customer service team with updated industry trends and new practices or knowledge
• Perform, lead, and train subordinates for administrative tasks and customer services skills
• Assist in any ad hoc tasks, monthly reports, CSO Dialogues, Workflow and SOP assigned by team lead and Managers

Who You Are

• Minimum 5 years’ relevant working experience in Telemarketing/ Customer Service field is preferred, and minimum 2-3 years’ experience in a supervisory role
• Mature with a positive attitude, resilient, aggressive, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and details
• Customer service oriented, a good team player with excellent communication skills and strong sense of responsibilities
• Able to work in a pressurized and fast paced environment

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Key Responsibilities:

· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.

· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.

· Provide solutions to resolve challenges while ensuring minimal impact on clients.

· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.

· Demonstrates professionalism and empathy when handling challenging situations.

· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.

· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.

· Work closely with relevant departments to ensure smooth consistent service delivery.

· Provide feedback and insights to improve overall customer care processes.

· Assist with any other duties or projects assigned by the reporting officer.

Responsibilities:

• Understand the infrastructure system, line routes and terminal constraints
• Empowered to plan terminal activities independently, with the most optimal use of terminal resources
• Execute planning activities within a defined framework/system with dependencies on other processes
• Monitor, review and highlight any gaps in the performance and ensure prompt delivery of customer orders and expectations
• Jetty Planning: Plan all vessels and barges at the jetties based on prevailing operational planning guidelines
• Calculate laytime based on available vessel and shore tank information, norm times and planned activities
• Maintain contact with relevant third parties in the days prior to arrival
• Coordinate closely with Operations to monitor progress of running operations, scheduling (hardware) for upcoming vessels
• Truck Planning: Review and coordinate trucking timeslots to ensure no conflict in infrastructure usage with other terminal activities
• Manage and coordinate with Operations for manpower availability to support trucking activities
• Transfers Planning: Plan ITT Including ITT Blend within the logistics program
• Plan External Pipeline transfers
• Align the Truck and Drumming activities with the marine and ITT movements
• Perform signal conflicts and delays and triggers discussion with CS and Operations
• Act as the single point of contact between the Account Managers and the CCR (Operations) for planning and progress related communication (except for urgent customer-fronting issue)
• Lead planning discussions between CS and Operations (morning meetings, issue resolution etc)
• Represents Vopak’s interests when dealing with third parties, including but not limited to shipping agents and bulk transporters
• Coordinate with Operations and Maintenance on the impact and timing of infrastructure downtime, to minimize customer impact and optimize use of maintenance resources
• Manage periodic and preventive maintenance requests, and contribute to the superior safety standards expected of Vopak
• Contribute to reviewing existing customer service planning and logistics process in their area of work to generate new ideas for continuous improvements
• Monitor trends and evaluate opportunities for implementation

Requirements:

• At least 3-6 years of experience in highly dynamic, fast paced environment
• Experience in terminal operations
• Operational or Logistics experience in Oil & Gas or bulk logistics is a strong bonus
• Experience in maritime / vessel operations is a bonus
• Relevant experience in (industrial / B2B) a fast paced environment
• Degree in any business discipline (for new hire)
• Robust personality with positive energy and outlook
• Relentless will to optimize and improve: solution creator
• Ability to communicate effectively
• Ability to collaborate comfortably at all levels
• Accuracy in order management and reporting
• Detailed and meticulous
• Speed and accuracy
• Team Player
• Competent in using in-house ERP system

• Attend to customers including front-counter duties.
• Handle calls, inquiries and appointments
• Provide administrative support such as cashiering, scanning, data entry, word processing, photocopying, and printing.
• Perform basic problem analysis, troubleshooting, general housekeeping & maintenance to resolve problem reported with minimal upward reference.
• Follow agreed work practices and operating procedures.
• Collate and consolidate information for reporting purposes.
• Ensure work meets quality specifications.
• Adhere to work safety measures and information securities standards.
• Undertake any other administrative duties as assigned by seniors and executives.
• Any other duties as and when assigned.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

• Well Established Company
• Basic $4000 - $4500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

• Implement and execute preventive and breakdown maintenance work for electrical and instrumentation related tasks with focus on safety
• Perform electrical and Instrumentation troubleshooting
• Able to work and trouble shoot with AC low voltage single phase and 3 phase systems
• Identify and maintain an optimum level of electrical spares and drives to reduce plant downtime, take drive parameters back up and need to maintain
• Ensure systematic documentation of Maintenance Procedures and Risk Assessments, SLD, E&I related and maintenance records for troubleshooting purpose
• Experience in 3 phase generator control interfacing to grid power
• Liaise with PE and organize preventive maintenance for MV and high voltage (22Kva)
• Understand and develop electrical panel schematics if needed
• Guide technician on troubleshooting part if needed for ACMV, CCTV, Access control system, PA system, power and lighting
• Update and control of Electrical specification, procedure and drawings
• Material Management including consumables, parts and spare units
• Responding to breakdowns, diagnosing faults, record and report
• Review and approve of service, repair and overhaul equipment, record and report
• Managing routine 5S at the maintenance workshop, store and work area at site
• Communicate with clients, consultants, project personnel and relevant authorities
• Other ad-hoc duties as assigned

Requirements:

• Degree in Electrical Engineering or Instrumentation / Maintenance Engineering
• At least 3 years of experience in electrical engineering in chemical, petrochemical, pharmaceutical and power plant operations

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

• Well Established Company
• Basic $4000 - $4500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

• Implement and execute preventive and breakdown maintenance work for electrical and instrumentation related tasks with focus on safety
• Perform electrical and Instrumentation troubleshooting
• Able to work and trouble shoot with AC low voltage single phase and 3 phase systems
• Identify and maintain an optimum level of electrical spares and drives to reduce plant downtime, take drive parameters back up and need to maintain
• Ensure systematic documentation of Maintenance Procedures and Risk Assessments, SLD, E&I related and maintenance records for troubleshooting purpose
• Experience in 3 phase generator control interfacing to grid power
• Liaise with PE and organize preventive maintenance for MV and high voltage (22Kva)
• Understand and develop electrical panel schematics if needed
• Guide technician on troubleshooting part if needed for ACMV, CCTV, Access control system, PA system, power and lighting
• Update and control of Electrical specification, procedure and drawings
• Material Management including consumables, parts and spare units
• Responding to breakdowns, diagnosing faults, record and report
• Review and approve of service, repair and overhaul equipment, record and report
• Managing routine 5S at the maintenance workshop, store and work area at site
• Communicate with clients, consultants, project personnel and relevant authorities
• Other ad-hoc duties as assigned

Requirements:

• Degree in Electrical Engineering or Instrumentation / Maintenance Engineering
• At least 3 years of experience in electrical engineering in chemical, petrochemical, pharmaceutical and power plant operations

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Good Bonus - AWS + up to 6 month Variable Bonus / Permanent Role

Engineer / Electrical engineer / Project Engineer / Junior & Senior & Engineering can apply

• Entry level / Junior / Senior / No experience welcome apply X 3 Opening

• Full training provided

Responsibilities:

To manage and execute EMS/DMS SCADA projects and service contracts

Carry out routine and corrective maintenance, software enhancement, bug fixes, testing and commissioning to meet contractual requirements

Ensure smooth and proper execution of projects/contracts

Requirements:

Diploma/Degree in Electrical/Electronics/Computer/Software Engineering from a recognised Polytechnic/University

Preferably have some working experiences in executing /maintaining of SCADA and Substation Automation System.

Our benefits and compensation for permanent position are as follows:

Salary for experience candidates will be considered based on the years of experience and our internal salary structure

1 month AWS

Variable Bonus ranging from 1 to 6 months depending on individual and company performance

Working hours: 8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm / 10.00am to 7.00pm

Working days: Monday to Friday (1 day work from home per week)

Annual Leave: 14 days up to 17 days for non-executive (Assistant Engineer and below)

18 days up to 21 days for executive (Engineer and above)

Medical benefits of $500 per financial year (Benefit is extended to spouse and children (below 21 years old) of married employees)

Insurance coverage: Hospital & Surgical (Benefit is extended to spouse and children (below 25 years old) of married male employees and child (below 25 years old) of married female employees)

Term Life

Personal Accident

Maternity Insurance for female employee and spouse of male employee on the birth of their 1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

Flex Dollars of $500 per financial year

Free annual year-end Health Check-Up

Monthly Birthday Party Celebration

Monthly Sports Activities

New Born Gift

CSR Initiatives

Department Bonding Activities

Biennial team building and staff appreciation dinner

Gym Corner for employees to exercise

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Job Responsibilities:

• Responsible for handling food and beverage orders and serving guests
• Provide friendly, excellent service to all guests.
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• No Experience are also welcome
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Self motivated with good people skills
• Willing to work shift hours, weekends and Public Holidays