Key Responsibilities:

• Develop dashboards to facilitate efficient data analysis for product performance, customer profiles, business insights and product effectiveness.
• Conduct quantitative analysis and data mining to support management decisions and provide data-driven recommendations.
• Organize and prepare regular reports relating to business performance and service usage.
• Work closely with the Data Engineer to develop models and bring up new predictive ideas.
• Hands-on with data ingestion, ETL process and automation across systems and platforms.

Key Requirements:

• Bachelor's Degree or related disciplines in Computer Science, Big Data, Data Analytics and Statistics.
• 1-3 years of experience in high data volume, unstructured data environments.
• Proficiency in SQL is a must, Good at Python is nice to have.
• Experience with data visualization tools such as Tableau, PowerBI etc. Must be strong in Excel.
• Strong logical thinking and problem-solving skills, ability to work independently and as a team member.
• Proficient in understanding business lingos.
• Good communication skills with the ability to share complex findings with both technical and non-technical audiences.
• Experience in transaction/E-payment industries is a plus.

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

Position: Customer Service and Admin Executive

Salary Range: $2,300 - $2,800

Company Description

Find out more about us: https://skmagic.sg/about-sk-magic-singapore/

Casa Creation is the authorized distributor for SK Magic, second biggest home appliance makers from Korea.

We are a dynamic team looking to expand with energetic homegrown talent! In line with the staff-centered philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Responsibilities:

• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.

Job Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "N/O" Level and above

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

• Appealing Leadership Opportunity
• Comfortable, Friendly and stable working environment

About Our Client

Our Client is an innovative digital entertainment platform focused on providing engaging, interactive experiences across diverse online environments. With a user-centric approach, it combines cutting-edge technology and creative content to deliver high-quality, immersive entertainment. They are seeking to enhance their performance both locally and regionally by hiring a Customer Service Lead to be based at their headquarters in Singapore.

Job Description

In this role, you will lead a team of customer service professionals, ensuring that the clients and users receive timely, top-tier support. You will have the opportunity to design, implement, and optimize customer support strategies for user satisfaction and retention.

Key Responsibilities:

• Lead, mentor, and develop a team of customer service representatives to provide exceptional support and service across multiple channels.
• Design and implement effective customer service protocols to improve response times, resolution rates, and overall satisfaction scores.
• Analyze customer feedback and engagement metrics to identify trends and areas for improvement.
• Collaborate cross-functionally with product, marketing, and operations teams to ensure a seamless user experience.
• Develop and report on KPIs, presenting insights to upper management to inform data-driven decisions and improvements.
• Proactively identify opportunities to enhance the customer journey and drive customer loyalty.
• Act as a point of escalation for high-priority customer issues, ensuring timely resolution and follow-up.

The Successful Applicant

The successful candidate will need to have:

• Proven experience leading a customer service or support team, ideally within a similar industry.
• Strong understanding of customer service principles and practices, with a track record of driving customer satisfaction and team performance.
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data, generate insights, and take a proactive approach to continuous improvement.
• Adept at handling complex and high-stakes customer interactions with professionalism and empathy.

What's on Offer

The company recognizes talents by offering comprehensive benefits and extensive training to nurture employees & provide you with excellent career advancement. The company culture is about high levels of commitment and care for employees that helps achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. They also place a lot of emphasis in workplace safety and employee welfare.

Contact

Vanessa Goh (Lic No: R22107263/ EA no: 18S9099)

Quote job ref

JN-102024-6566877

Phone number

+65 6643 9746

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description & Requirements

• Providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services
• Developing and managing the organization's administrative and physical resources
• Developing and implementing administrative and procedural statements and guidelines for use by staff in the organization
• Analyzing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions
• Providing information and support for the preparation of financial reports and budgets
• Leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
• Representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums
• Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
• Planning and directing daily operations
• Overseeing the selection, training and performance of staff.

Requirements:

Skills and qualifications

• Highly analytical with excellent problem-solving skills
• Empathetic leadership style
• Capable of clearly communicating with others
• Superb organizational and time-management abilities
• An understanding of basic arithmetic
• Competent computer literacy

Preferred qualifications

• Degree from a recognized university.
• Managerial experience in an office setting
• Deep understanding of budgeting best practices

Responsibilities:

• Provide technical support and assist Manager in project planning and coordination of all site activities.
• Prepare and revise engineering documents, drawings, risk assessments, method statements, safe work procedures, operations, and maintenance manuals for all necessary works.
• To issue final specification/bill of materials for purchase order and negotiate with vendors and subcontractors to ensure budget and terms and conditions of purchases are met.
• Liaise with vendors and subcontractors to ensure timely delivery of goods, equipment, and fabricated items.
• Coordinate and supervise construction teams and subcontractors for the erection, testing and commissioning of installation of equipment to the required specification and quality.
• Liaise with consultants, owners, and relevant authorities on their engineering request.
• Plan and schedule work activities at sites in accordance to master program and ensure work is conducted in a timely and safe manner.
• Monitor project budget margin as set forth by the management.
• To ensure timely submission of project progress claim.
• Ad-hoc duties assigned by the Management from time to time.

Requirements:

• Candidate must possess at least Bachelor's Degree in Mechanical Engineering or any related field.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Possess keen knowledge of water and wastewater treatment technologies and the industry in general.
• Able to work independently and a multitasker/ able to cope in a fast-paced environment.

Please indicate your current and expected salary in your resume.

Responsibilities:

• Identifies, troubleshoot problems and performs root cause analysis study of equipment failures, recurring breakdown, and equipment defects in order to take effective corrective and preventive
• Liaises closely with Engineering on technical specifications required for machinery fitting, documenting the project requirements for the arrangement of machinery, equipment and system installation work
• Assists with the preparation of procedures, risk assessment, HSE work method statement and etc. under the supervision of senior team members and Project Manager to ensure all the requirements have been fulfilled
• Prepares job-list, work schedule and planning of manpower resources (i.e. yard and contractors) and facilities, working closely with the team members
• Participates in project meeting with Project team members and stakeholders to note on project specifications and report on the status of the work progress
• Liaises closely with HSE department and subcontractors for proper on-site coordination, working with QA/QC team members, owners, statutory and classification authorities on inspection arrangement and compliance review
• Maintains the equipment/ machineries at the workshop and on-board, ensuring the proper working condition, timely calibration, repair, or servicing as required
• Understands emerging engineering practices by participating in educational opportunities, professional organisations; reading professional publications and maintaining personal networks
• Recommends changes to work method/ process by reviewing the workflow and work process to implement changes for improvement and to achieve operational effectiveness and functionality

Requirements:

• Bachelor’s degree in Mechanical Engineering/ Marine Engineering or related engineering disciplines
• Entry Level candidates are welcome to apply (On Job Training will be provided)
• Excellent proficiency in English (written and spoken)
• Must be able to board ships, enter confined spaces with limited visibility and have the ability to climb up and down stairs and/or ladders of varying heights.
• Good in planning, organizing, and interpersonal skills and able to work independently

Working hours & locations:

(Admiralty Yard)

60 Admiralty Road West, Singapore 759947

(Transport provided from Sembawang MRT)

Mon - Thur: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

• A1 Main Contractor
• 5.5 Alternate saturdays (South of Singapore)
• Building Project

Our client is in the Civil & Infrastructure Contractor and has a strong presence globally. They are looking to fill the role of C&S Design Engineer

Responsibilities:

• Prepare technical reports, designs, and detailed drawings.
• Perform calculations for pressures, loads, and stresses.
• Assess the strength of construction materials and select them appropriately.
• Provide expert advice on safe construction and design practices.
• Secure planning permissions and ensure compliance with building regulations.
• Analyze the configuration of essential structural components.
• Oversee and inspect contractor work to guarantee structural integrity.
• Inspect properties to assess conditions and foundational stability.
• Utilize computer-aided design (CAD) software for simulations and modeling.

Requirements:

• Degree in Civil or Structural Engineering.
• Professional registration with the Institute of Structural Engineers.
• Proven experience in project management.
• Advanced knowledge of construction techniques, materials, and legal standards.
• Strong grasp of physics and mathematics.
• Ability to collaborate effectively with other professionals.
• Exceptional attention to detail and excellent organizational skills.
• Ability to work efficiently under pressure and meet deadlines.
• Excellent communication skills and proficiency in IT.

OTHER INFORMATION:

• Location: South
• Working days: 5.5 Days
• Salary: Up to S$7,500 / Negotiable and Bonus (salary will be commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction by providing attractive staff benefits, welfare & training programmes to all staff.

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: R1875905) (BEP) by clicking the ‘Apply link’ or call your friendly Consultant, David , at 6590 9958 or 9271 7510 for a confidential discussion.

Please click APPLY NOW button to submit your application

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt-out by unsubscribing in the mailer. You may refer to and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Application Engineer (components of sensors and wireless communications)

Overview:
The successful candidate will be responsible for pre-sale technical support to expand business across the ASEAN, India, and Oceania regions and will support local sales efforts for design wins.

Key Duties & Responsibilities:

• Provide pre-sale technical support for connectivity modules to achieve design wins and expand regional business.
• Enhance technical troubleshooting and installation schemes by collaborating with product engineers.
• Deliver in-field product training and engineering services to core customers.
• Conceptualize and provide feasible solutions (including proof-of-concept) to customers and internal stakeholders, particularly in the IoT/wireless domain.
• Facilitate the integration of products (sensors and wireless communication) into customer applications.
• Lead technical innovation projects and contribute to product promotion activities.
• Collaborate with third-party companies to create joint solutions and business opportunities.
• Create, test, and verify new application use cases for regional market segments.
• Design and produce application-based technical marketing materials for business development.
• Provide technical support for new business creation projects.

Qualifications / Skills Required:

• Degree in an engineering field.
• Embedded programming skills in C on Linux or embedded OS (focused on IoT applications).
• Strong system and software debugging skills on embedded platforms (experience with various IDEs).
• Knowledge of embedded system boards and understanding of digital and analog circuits, including A/D conversion.
• Experience in algorithm development for analog sensors or sensors with digital output.
• Experience evaluating wireless or sensor devices with testing equipment.
• Ability to quickly prototype or create proof-of-concept solutions using evaluation/development kits or platforms like Arduino/Raspberry Pi.
• Understanding of network communication technologies (e.g., TCP/IP, wireless communication, encryption).
• Familiarity with schematic and PCB development tools, with the ability to propose suitable components for specific applications.
• Strong communication, interpersonal, and organizational skills.
• Positive attitude in a challenging work environment.
• Willingness to travel within the ASEAN, India, and Oceania regions.

For interested applicant, kindly send your resume in Word/PDF format include the following in your resume to [email protected]
1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: R&D Electrical Engineer
• Working Location: Central
• Working Hours: Monday to Friday (8.45 AM – 5.30 PM)
• Salary Package: Basic Salary up to $3,800 + AWS + Bonus + Transport Allowance + Flexible Benefits
• Duration: Contract (3 years – Renewable)

Key Responsibilities

• Use 3D CAD design tools and perform high-precision 3D printing (FDM & DLP).
• Build simple circuit boards for sensor control and data acquisition using basic microcontroller boards like Arduino, ESP32, or STM32.
• Test and assemble electronic and mechanical parts, and debug software using basic tools like Python or C++.
• Maintain laboratory inventory and handle laboratory administrative tasks (procurement, equipment maintenance/repairs, and safety matters).
• Perform administrative tasks, such as ordering and payment using the SAP system.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• NITEC/Diploma in Electrical Engineering, Mechanical Engineering, Bioengineering, or relevant discipline
• Basic experience in 3D CAD design software, like Solidworks and Fusion360
• Has experience with microcontroller boards like Arduino, Esp32, STM32
• Basic experience in handling simple electronics and basic hands-on soldering skills

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68612 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Responsible for developing new and maintaining existing client bases
• Partner with customers to understand their machine process needs and deliver personalized solutions through proposals and quotes.
• Provide capacity planning support to Project Managers, ensuring seamless project execution and timely delivery.
• Ensure effective communication with design teams, internal and external, to translate customer needs into viable solutions.

Requirements

• Min Diploma in Mechanical Engineering or it's equivalent
• At least 2 years related sales experience
• Good communication and intepersonal skills

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305
Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is from Oil and Gas industry, a local leading player. They are looking for a Senior Electrical Engineer for the next phase of their business. They are located in West.

Duties:

• Supervise and enhance the reliability of electrical equipment in the Gas Engine Generator (GEG) area.
• Implement and maintain reliability programs and maintenance procedures for electrical systems.
• Manage minor CAPEX electrical projects in line with company standards.
• Investigate electrical failures to identify root causes and implement solutions.
• Coordinate with external stakeholders, including government agencies, on electrical matters.
• Support major expansion projects from an electrical and operational perspective.
• Work with Licensed Electrical Workers to ensure system integrity.
• Participate in emergency response, with assigned roles and responsibilities.

Requirements

• Min Bachelor’s Degree in Electrical Engineering or any relevant field.
• Min 5 years’ experience in Oil & Gas or Petrochemical industry
• Experience in Electrical maintenance or design

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client is from Medical industry. They are looking for a Software Engineer to assist their team for the next phase of their business. They are located in Central - easily assessable.

Duties Software QA Engineer:

• Verify user applications and server-side components to meet requirements and specifications discreetly.
• Execute Unit, Regression, Integration, Performance, and System Tests confidentially.
• Collaborate with developers to resolve issues arising from test procedures and results while maintaining confidentiality.
• Take ownership of assigned modules and projects discreetly.
• Manage defect tracking and implement solutions confidentially.
• Update tasks in OpenProject privately.
• Maintain and backup databases as needed, ensuring data security discreetly.
• Participate in software design reviews and create confidential test reports for releases.
• Review software documentation for technical accuracy while maintaining confidentiality.

Requirements:

• Diploma/ Degree in IT or Computer Science.
• Min 3 years of working experience in relevant industry
• Experience in SQL, JENKINS and TestComplete

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our Client is a leader in the Manufacturing MNC. Due to their current expansion plan, they are looking for a Production Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibility:

• Responsible in production planning and control processes
• Handle manpower allocation/planning and participate in HR-related activities.
• Manage order processing and related documentation tasks.
• Work closely with Sales and Quality departments to resolve production issues.
• Track and monitor production schedules to meet delivery timelines.
• Prepare and submit detailed monthly production reports.
• Involve in process improvement initiatives.
• Any other ad-hoc duties as assigned.

Requirement:

• Minimum Diploma in Engineering related studies or equivalent
• Minimum 2 years relevant experience
• Proficient in Microsoft Office application

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Roles & Responsibilities

· Handle daily operation.

· Cashiering Duties

· Prepare and cook menu items.

. Wash and maintain the good condition of kitchen equipment

· Inspect and ensure kitchen area is clean and meet hygiene standards

. Manage inventory

. Liaise with vendor

. Overall in-charge of staff and operation.

. Ensure adequate service is provided to the consumer

Job Requirement:

· Have at least 1 year of experience in the foodservice sector

. Have prior experience in mass ordering

. Able to follow recipes to create food as instructed

· Excellent leadership and decision-making skills.

· Team player

. Able to within long working hours

· Required to work 6 days a week.

· Able to work on public holidays.

· Able to work on off day if needed.

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Job Description:

• Delivers excellent customer service to all customers and maintains a calm presence in a fast-paced challenging environment
• Provides quality beverages and food products while following health, safety and sanitation guidelines
• Follows operational policies and procedures, including those for cash handling, and maintains cleanliness of the store
• Ability to work in a fast paced and high pressure environment

Requirements:

• Experience in F&B industry will be an advantage. Candidates with no experience but are passionate in F&B are welcome as training will be provided
• Possess an Outgoing and Bubbly personality
• To be able to create a warm and friendly atmosphere with a high level of energy and spirit
• With a great service mindset and able to take feedback positively
• Must be able to communicate and read well in English
• Must be able to work a flexible schedule including shifts, weekends and public holidays
• Able to start work immediately will be an advantage

ATTRACTIVE BENEFITS!

5 DAY WORK WEEK!

Pls send your resume to [email protected] to apply

Job Description & Requirements:

Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution and expat community hub in Singapore, invites you to join us as a dedicated Customer Service Supervisor.

As a Customer Service Supervisor at ULC, you will oversee our customer service team and report directly to the Operations / Centre Manager. Your role will be instrumental in ensuring smooth operations, delivering exceptional service to our students and educators, and upholding our commitment to excellence.

Responsibilities:

• Supervise and mentor the customer service team, ensuring adherence to service standards and protocols.
• Collaborate with teachers and the sales team to optimize customer experiences and achieve sales targets.
• Manage student accounts, including credits, packages, and progress tracking.
• Represent ULC professionally in all customer interactions, embodying our values and mission.
• Coordinate scheduling of private lessons, handling bookings, rescheduling, and instructor assignments.
• Facilitate communication among students, parents, educators, and sales team via WhatsApp groups.
• Generate monthly reports on credit usage and identify opportunities for renewal and retention.
• Implement and maintain efficient workflows and systems to streamline customer service operations.
• Address customer inquiries, concerns, and escalations promptly and effectively.
• Stay updated on industry trends and customer feedback to drive continuous improvement initiatives.
• Undertake such other duties as may be assigned.

Requirements:

• Proven experience in a customer service role, preferably within the education or language training sector. Leadership experience is a plus.
• Strong communication and interpersonal skills, with the ability to connect with diverse stakeholders.
• Exceptional organizational abilities, capable of managing multiple tasks and priorities effectively.
• Self-motivated and dedicated, with a passion for enhancing customer experiences and achieving results.
• Collaborative mindset, able to work well within a team and across departments.
• Proficiency in English, with additional language skills considered advantageous.
• Familiarity with CRM systems, such as HubSpot, is preferred
• Ability to work effectively under pressure and meet deadlines.
• Flexibility to work evenings and weekends as required.

What we offer:

Opportunities for career advancement and professional growth within our expanding organization.

Ongoing training and development programs tailored to enhance your leadership and customer service skills.

Supportive and collaborative work environment, promoting teamwork and knowledge sharing.

The chance to make a meaningful impact on students' lives and contribute to their language learning journey.

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Job requirement:

• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Job Scope:

- Daily operations and administrative duties, including checking daily registrations and undertaking enforcement

- Providing customer service support and liaising with both registrars and end-users

Requirements:

- Proficient in MS Outlook, Word, Excel

- Good verbal and written communication skills

- Organised and meticulous

- Min 3 years experience in customer support, and/or operational support

- Experience with using Customer Relationship Management (CRM) systems is advantageous

Contract Period: 4 months (Dec 2024 – March 2025)

Location: Pasir Panjang

Salary: $2600 to $2,800/month

Working Hours:

Mondays to Thursdays: 8.30am to 6.00pm

Fridays: 8.30am to 5.30pm

EA License No: 96C4864

Reg. No.: R24121728

Responsibilities:

• Lead the IT and application support functions across all locations.
• Manage team rotas to ensure consistent support coverage to the business across all locations.
• Owner of the Incident, Request, Change and Escalation processes, ensuring accurate reporting and pro-actively initiating service improvement activities when required.
• Work closely with the Infrastructure and Development teams on problem management.
• To be the owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews.
• Monitor and audit service delivery; ensuring processes are in place and followed.
• Arrange service review meetings with representatives from internal business units.
• Act as the business owner for the Service Management Platform which is used across business units.
• Work closely with the operations and facilities management team to coordinate office moves and changes.
• Contribute to IT budget and resource planning and long-term IT roadmap and strategy.
• Support the Business Improvement Team in identifying and coordinating inbound business demand for new solutions.

Skills & Experience Required:

• Experience in managing multi-site IT or application support teams.
• Experience in IT asset and license management.
• Experience in creating and managing an IT Service Catalogue.
• Experience with IT operations tools like: SPLUNK, NETGAIN, SCCM, BIGFIX, SOLARWINDS.
• Able to coach and develop team members in implementing service management standards and processes.
• Builds and maintains strong stakeholder relationships.
• 5+ years experience in managing IT Service Delivery teams in a multi-domain environment.
• ITIL Certificate in Managing Across the Lifecycle or equivalent level
• Prince2 or PMP Project Management Experience

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Experience

Minimum 5 years working experience

3-5 year of managing IT Operations

Familiar with general IT Infrastructure management

Familiar with IT Service Management Processes

Qualification

Minimum Diploma in IT related

Minimum ITIL Foundation

Any technical certification is advantages

Responsibilities

Chair meetings with customers and any contractors, prepare meeting minutes

Plan, monitor and control operations activities

Follow up on open tickets with product principals

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work