• Handle day-to-day operation
• Meet account SLA deliverables and reporting
• Manage customer escalation
• Manage operation team, operation cost and drive cost saving
• Manage partners
• Redefine current process to improve efficiency
• Daily/Weekly/ Monthly Reporting
• Work with Service desk team on reporting and SLA
• Define and work to continuously improve the operational ecosystem supporting the accounts
• Coordinate with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
• Oversee infrastructure upgrades, modifications and deployments with customer impact
• Manage all operations and delivery related conversations with the customer
• Work with internal teams to develop problem management framework and service improvement plans
• Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
• Look end to end across service delivery management processes, as well as upstream and downstream processes
• Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
• Lead action planning to tangibly improve the above
• Supporting the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Job Requirements:

• Degree / Diploma holder
• At least 4 to 5yrs of relevant experience
• 5 days work (9am to 6.30pm) at Raffles Place
• Bank working environment
• Salary up to $8000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Contract duration: 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Service Technician

• $2500 - $3300 + $60 handphone allowance
• Senoko
• Working hours: Mon - Fri 8am – 5pm, Sat 8am – 12pm

Requirements:

• Candidate must possess at least a NITEC, Professional Certificate in ( Electrical / Electronic / Mechanical) or equivalent.
• Must have basic Electrical/ Mechanical and Electronic background.
• Must have class 3 driving licence
• Able to start work immediately or short notice.

Job Responsibilities:

• Servicing, installation, testing and troubleshooting of electrical and mechanical parts at clients' premises or workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System is a plus.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Title: Customer Service Assistant, Membership

Number of Headcount: 2 temps

Working Days: Monday to Friday

Working Hours: 8.30AM to 6.00PM

Lunch Break: 1 hour

Start Date and End Date: ASAP to 31 Dec 2024

Job Responsibilities:

• Support the counter and concierge duties
• Extract daily/weekly/monthly CRM Performance Reports.
• Handle all enquiries at counter (Membership enquiries, Gift Claims and Hardship grant applications etc)
• Assist in all frontline customer service transactions including membership sign ups, submission of assistance programmes forms, card replacement etc.
• Other Ad hoc duties as assigned (e.g data entry, mailing of forms, inventory checking and disposal)

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

• Tampines
• Monday - Friday: 9.15 am to 4.45 pm; Every Saturday: 9.15 am to 12.15 pm
• 
  
• Objective – To be based at bank branch and encourage/guide customers to use online banking
• Migrate/ guide customers to perform transactions
• Assist customers with general product enquiries and form filling
• Administrative duties of filing, scanning of documents, document checking etc.

Requirements

• Min N levels and above

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Descripton

• Repair and Maintenance of Heavy Vehicle (10 wheels lorry)
• Repair and Maintenance of Excavator (including Kobelco, komatsu and caterpillar excavator)
• Repair and Maintenance of Forklift
• Prior Hands-on experience is a must.
• Must guide junior mechanic in repair and maintenance of all company's fleet

Requirement

• Possess at least a class 3 Driving licence
• 6 days work week
• willing to work in hot and dusty environment.

Management Trainee (F&B Executive - Korean BBQ Cuisine)

Monthly Salary: $2,800 - $2,900
Working Location: Tanjong Pagar | Orchard Road (Interview Discuss)
Working Days & Hours

• 6 working days a week
• Rotating shift / Split Shift

Job Description (Front of House)

• Assist Outlet Manager to manage outlet operations
• Order and manage inventory from suppliers
• Ensure good customer service in accordance with company's standards
• Assist in food preparation
• Ensure that ali food standars are according to company's standards
• Ensure the hygiene and cleanliness of outlet at all times
• Any other ad-hoc duties assigned by your superior

Job Requirements

• Candidate must possess at least Diploma/Bachelor's Degree in any field

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Title: Customer Service – Air Export (ID7150)
Location: Changi
Working Hours: Mon to Fri 9am-6pm, Sat 9am-1pm
Salary: $2200-$2400
Benefits： AL14days

Job Description：Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.
• Follow up on clients', help to do air export billing, invoice verification and handle rate disputes
• Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement
• Perform other job duties as per requested

Requirement:
• Singaporean or PR only.
• Minimum CGE 'O' Levels.
• With/ Without experience in Air Freight industry.
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Proficient in Microsoft Office applications (Word/ Excel/ Powerpoint).
• Able to work overtime if required.
• 5.5 working days (alternate SAT Off upon confirmation)
• 14 days annual leaves after confirmation

Company’s Profile

Founded with a passion for music and community, we offer vibrant karaoke sessions with a modern touch, bringing together top-quality sound systems, a vast song selection, and welcoming staff to create a fun and inclusive atmosphere. Our spaces are designed for gatherings of all sizes, from intimate family celebrations to lively group parties.

Company benefits:

· $100 monthly transport

· $5 Meal Allowances/working day

· Night Shift Allowances Up to $400/month (Depending on outlet)

· Quarterly Bonus

· Referral Bonus

· Medical and Dental Benefits

· Birthday Ang Pao

· Company Transport

Salary Package:
Basic Salary: Up to $2170

Working Locations & Hours:

· Yishun (6.30pm to 3.30am)

· Downtown East (4pm to 1.30am/ 2am)

· Pasir Ris Mal (4pm to 1.30am/ 2am)

· Chinatown (4pm to 1.30am/2am)

· Orchard (9pm to 7am)

· Cineleisure (6.30pm to 3.30am)

Key Responsibilities:

· Provide friendly, fair, and courteous service to customers.

· Handle reservations, phone inquiries, and greet guests.

· Take and serve orders, input into POS system.

· Assist with basic tech support for karaoke systems.

· Maintain a safe, clean environment and a neat appearance.

· Work independently, ensuring high-quality service.

· Communicate well with team and management.

· Perform other duties as assigned.

· Comfortable handling alcoholic beverages.

Requirements:

· Minimum 1 -2 years of working experience in the F&B field or service line for senior level.

· Passionate in interacting with people

· Proactive & good communication skills

· Able to commit on weekends and PH

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

About the role

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.
• Mandarin speaking.
• Presentable as this will be a customer facing role.

Additional Information:

2 locations @ CBD or EAST

Mon - Fri, 9am to 6pm

Completion Bonus: 1 Month

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA License No: 01C4394

EA Personnel ID: R1108331

EA Personnel Name: Janelle Katherine Hoeden

Job Responsibilities

· Propertable setting including setting up items

· Replenish supplies such as serviette, table ware and refill condiments

· Usher customer to their table

· Present menus to customers, inform customers of promotional items and answer questions about menu items, making recommendations upon request

· Taking customers’ order and prepare drinks and dessert to customer

· Serve food and beverages to customers

· Clean tables after customers have finished dining and take them to kitchen for cleaning

· Perform cashiering at times

· Perform opening and closing duties

· Perform other reasonable job duties as requested by Supervisors

Job Requirements

· Minimum GCE N-Level or, ITE qualifications

· Able to perform split shift and work on weekends and public holidays

· With F&B experience is an asset but not essential

· Good communication skills and ability to communicate with customers with smile all the time

· Pleasant and cheerful personality, energetic and team player

· Willing to learn and has passion for service industry

· Able to multi-task and adapt to fast paced environment

· Possess WSQ Food & Hygiene Certificate

· Knowledge in POS system

· 5 days’ work week

· Central area near MRT

· Reputable and stable organization

Job Responsibilities:

· Represent the company as the technical person to internal & external customers and partners in the assigned geographical region

· Provide pre-sales and post-sales technical support to customers and internal sales team, handling customer NDA and sample request

· Collect customers’ feedback and provide recommendation to customer for design requirements, product enhancements and capture new product opportunities

· Responsible for identifying and clarifying any technical issues related to new or existing products, and clearly communicate findings to the respective business unit

· Hands-on technical support to customers, documenting problems, and suggesting solutions

· Report design, reliability and functional problems to the appropriate groups within company & associate groups and work to solve problems

Requirements:

· Degree in Engineering (Electronics) or equivalent

· 5 years of technical customer support experience in semiconductor industry

· Field experience or hands-on practice or knowledge of multi-disciplinary system design and development

· Knowledge of Smart Card, RFID and microcontroller products; knowledge of physical access control and the security industry is desirable

· Experience with or knowledge of one or more of: CCD, CMOS image sensors, image capture, video standards, image processing

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Roles & Responsibilities

A Construction company (Solar) are looking for self motivate candidates:

Job scope:

• Responsible for coordination, planning, and forecasting to optimize utilization of resources to fulfil budgetary and project milestones
• Perform site study for PV system recommendation
• Manage solar project site team to ensure compliance with safety standards
• Monitor site work progress to ensure projects conform to specifications, schedules, and budgets
• Plan and review Bill of Materials (BOM) for projects
• Coordination with procurement team to raise sales request and ensure timely delivery of materials
• Investigate and troubleshoot M&E issues during and post project implementation in coordination with clients, contractors, other stakeholders
• Coordinate with LEW for site testing and inspection of installation
• Design and draft electrical single-line diagram (SLD), solar module layout and string-connection drawings for using AUTOCAD software
• Design and draft mechanical drawing of solar PV systems
• Prepare and review project documents for submission to authority and ensure smooth delivery of the project completion
• Assist with ad-hoc duties as assigned

Requirement:

• Min Diploma in Electrical/Mechanical Engineering
• Extensive experience in Solar Integration/Data Center client is an advantage
• Good foundation in M&E project

Job Description:

MAINTENANCE & ENGINEERING

• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
• Motivate and develop the Engineering team to reach to their fullest potential.
• Ensure guest-centric approach to works, schedules with priority placed on services which impact guest satisfaction.
• Liaise and work closely with the MCST and FCC to ensure smoother operations and consistency in approach.
• Record meter readings and liaise with the Executive Assistant Manager regarding options to improve energy management and conservation.
• As a Fire Safety Manager, be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the Body Corporate with regards to maintenance issues and re-charge labour and materials at agreed rates
• Ensure compliance with all legislation, including Health and Safety and Environmental.
• Liaise with the Executive Assistant Manager regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odour.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with all departments regarding ‘down’ rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Research, recommend and liaise with the Executive Assistant Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the Executive Assistant Manager.
• Support the co-ordination of safety and security/risk management programs via third party providers
• Work with the operational Department Heads team to ensure InterREACT tracking and compliance
• Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program.
• Give guidance to the effective operation of the WHS Committee.
• Ensure all ambassadors are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Prepare monthly Engineering reports, commenting on key performance indicators and action taken to keep on target.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the AccorHotels Vision and demonstrate active use of AccorHotels Values.
• Any other reasonable request within your range of competence as required by Management.

Customer Service Office @ TANJONG PAGAR

Job Responsibilities:

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
• Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
• Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects

Requirements:

• Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
• Prior experience in a call centre environment is preferred
• Candidates with prior customer service experience in other businesses and operations may be considered as well
• Possesses a customer service mind set and is able to empathies with customers and quickly grasp the issues they’re facing

▶️ Basic up to $2800 + AWS + VB
▶️ Monday - Friday (9am - 6pm)

Job Description

• Industry/Organization Type: Compressed Air System Solution Provider
• Position Title: Service Technician (Air Compressor)
• Working Location: Tuas South
• Working Hours: Monday – Friday, 8.30 am – 6 pm
• Salary Package: Up to $2,800 + AWS + OT
• Duration: Permanent

Key Responsibilities

• Perform installation and setup of compressed air systems.
• Conduct routine and scheduled maintenance of machines and equipment.
• Troubleshoot and repair any issues related to compressed air systems.
• Maintain accurate records of maintenance work and service schedules.
• Provide technical support and advice to customers.
• Ensure compliance with safety regulations and standards.
• Handle other ad-hoc duties as required.

APPLY NOW!!!

• NITEC in Mechanical Engineering or related field.
• Basic knowledge of electrical/mechanical systems.
• Experience in compressed air systems or a similar industry is preferred.
• Inexperienced candidates are welcome to apply as training will be provided.
• Possess a valid Class 3 Driving License.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69942 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: F&B Manufacturing
• Position Title: Service Crew (Food Court)
• Working Location: Islandwide
• Working Hours: 5 days (8 hours per day, rotational shift)
• Salary Package: Basic Salary up to $3,200 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Assist customers with menu choices, handle inquiries, and ensure a pleasant dining experience.
• Accurately take food and beverage orders and operate the Point of Sale (POS) system to process payments.
• Handle cash, and credit card transactions, and issue receipts with a high degree of accuracy.
• Serve food and beverages to customers in a timely manner.
• Comply with all food safety and hygiene regulations.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Ability to stand for long periods and perform physically demanding tasks, such as clearing tables and carrying trays.
• Ability to work shifts, including weekends and public holidays.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69985 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

About the role

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Our Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to supportnon-English speaking customers.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA License No: 01C4394

EA Personnel ID: R1108331

EA Personnel Name: Janelle Katherine Hoeden

JOB SUMMARY

• This role supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES
Strategy

• The TB Cash Client Service Management function reports to TB Cash COO. The Cash Client Service Transformation role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver committed benefits; this includes:
• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business
With guidance from the project / initiative lead:

• Design, implement and analyse client surveys to gather insights and feedback
• Develop and maintain capacity models to identify potential bottlenecks and areas for improvement
• Independently undertake business analysis and Programme Management design activity in support of FFG transformation initiatives
• Support the implementation and adoption of digital service functionality across CIB clients and frontline Service teams
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure reports and presentations are timely, accurate and aligned with organizational goals
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• More than 3 years of experience in client surveys and transformation programme management capacity (e.g. monitoring and tracking strategic projects, programs and initiatives) in Banking
• Proficiency in survey tools and analytics software will be an added advantage.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Ensure ongoing training and development for professional and personal growth

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services;

Our Ideal Candidate

• 4+ years of experience in a transformation project capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to facilitate change delivery, identify key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Good presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• CIB Technology
• Other CCIB stakeholders
• Risk, Legal, Audit and Compliance, where relevant

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Job description:

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, and email.
• Provide accurate information regarding order status and product details.
• Collaborate with relevant departments to address and resolve customer issues efficiently.
• Proactively manage customer feedback, ensuring effective recovery solutions and maintaining high customer satisfaction.
• Deliver outstanding customer service to walk-in clients.
• Process customer orders and order modifications following company policies and procedures.
• Perform various administrative tasks as assigned on a daily basis.

Requiremetns:

• Proficiency in Microsoft Office Suite and strong computing skills.
• Positive attitude and willingness to learn and adapt.
• Strong organizational and time management skills.
• Excellent problem-solving skills, attention to detail, and ability to work independently.
• Good interpersonal and communication skills.

Furniture Customer Service & Sales Support

Job Offers & Benefits:

· $3000-$3500 Basic salary

· Team/Personal Incentive

· Variable performance bonus

· Incremental annual leave yearly (12 to 18 days)

· Staff credit for free product and discount on product purchase yearly.

We are looking for a team player to join our growing Singapore Furniture Brand. We are keen to learn and improve from your contribution to our mutual success.

Candidate Role:

Service customers by providing information on product availability and resolving product and service problems promptly.

Job Responsibility:

• Respond promptly and professionally to customer’s enquiries from various channels: website live chat, marketplace, social platform messaging, telephone, emails and in person.

· Confirm product order details made online and update stock & delivery schedule to customer.

· Liase with freight forwarder and factories on stock fulfilment.

· Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.

· Follow up with proper closure for existing customers on their delivery and warranty issues.

· Work closely with warehouse on stock fulfilment and inventory related issues.

· Work with sales to improve nett sales.

· Document product issues for claim/re-order to supplier.

· Document customer interactions in key notes history for weekly meeting to improve value and service to customers.

· Actively request customers for good reviews.

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Able to recommend alternative products or compromise to resolve sales cancellation.
• Ability to independently negotiate repair/replace products or reduce /refund sales.
• Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.

· Participate in ad hoc duties being assigned by managers.

Job Requirements:

v Able to work 5.5 days (9am-6pm) per week on weekdays and alternating Saturdays. Rest day on Sundays.

v Basic understanding of lemon law, consumer rights and customer service practices.

v Strong communications and interpersonal skills especially instant message and telephone etiquette.

v Candidates with working experience in customer dispute resolution or furniture installation or repair will be strongly considered.

v Willingness to cooperate with customers and management to resolve any issues that may arise.

v Ability to maintain a calm and polite manner in stressful situations.

v Excellent organizational and multitasking skills.

v Strong command of written and verbal English + other languages will be useful.

v Able to start with short notice period.

How to Apply:
Submit your application with a copy of your updated Resume in MS Word Format via:

[email protected]

Job Details

• Full time role with comprehensive benefits (paid AL, Allowance, Ad-hoc performance incentive, etc)
• Well-established Korean BBQ restaurant with various location
• 5 days or 6 days work week, 44 hours (anything more than 44 hours considered OT Pay applied to all levels of position)
• Salary will be commensurate with your last drawn & your experiences

Responsibilities

• Responsible for smooth daily operation in the restaurant both the front end and kitchen
• Serve & Take orders from the customer
• in charge of food preparation, processing
• Maintain high standards of quality control, hygiene, health, and safety.

Job Requirement (s):

• Working experience in F&B industry is a bonus.
• Fresh graduate welcomed.
• Training will be provided.

Working Location: Singapore Central, Shopping Mall