Work Location: Singapore
Job Overview
As the representative of Vanderlande and first point of contact with the customer, the Senior Operations & Maintenance Manager leads the day-to-day management of the Operations & Maintenance team (50-60pax) at the site.
This role encompasses various responsibilities, including personnel management (such as directing staff and conducting annual reviews), ensuring safety compliance (including maintaining WHS standards), overseeing operations to meet service and maintenance benchmarks, addressing daily operational and technical issues, maintaining quality standards, and meeting financial targets.
Reporting directly to the Lifecycle Services Director APS APAC, the Senior Operations & Maintenance Manager sets the standard for the team through his/her work ethic and behavior, continuously enhancing and professionalizing the site-based service team.
Although this position works during business hours, the Senior Operations & Maintenance Manager would be expected to be available as a point of contact outside of business hours as reasonably required (ex. incidents and escalations).
Responsibilities
- Manages the responsibility for the site-based team including personnel, safety, operations, quality, and finance.
- Manages the day-to-day activities of the team to (over)achieve the agreed service levels while maintaining within the contractual budget.
- Plans on preventative and corrective maintenance and can step out of the day-to-day activities.
- Initiates and implements improvements to the existing service levels, tooling, methodologies and processes, as well as team culture and behavior.
- Maintains a strong service team through initiative-taking development and regular training.
- Identifies commercial opportunities and works together with the Sales Engineering team to convert them.
- Consults with suppliers and sub-contractors where required.
- Manages major incidents and escalations effectively.
- Drives constant customer relations improvements.
- Ensures that the necessary reports and records are kept.
- Ensures that all activities are conducted in a safe environment according to company WHS policies and procedures.
- Any other reasonable duties as set out by the LCS Director APS APAC.
Required Skills & Competencies:
- Bachelor/master’s in engineering (Technical, Electrical, Mechanical) or relevant trade qualification.
- Minimum 5 years in a Senior Leadership role, Operations/Maintenance Manager experience.
- Singaporean, Permanent resident, or other valid local working permit required.
- Background in automated handling systems, capital goods industry, or system integration business.
- Fluent in English communication (verbal/written). Mandarin skills are an advantage.
- A strong personality as a leader with a combination of good interpersonal & technical skills.
- Entrepreneur, people manager, and good communicator, who can develop long-term business relationships and networks with customers and suppliers.
- Possesses a strong customer focus and service attitude.
- Strong commercial drive and ability to pursue improvement opportunities.
- Experience in working with third-party service providers.
- Knowledge of the management of service contracts.
- Able to build, plan, and execute long-term periods (5 years).
- Focused on a safe & healthy working environment.
- Availability in case of escalations.
About the Company: Vanderlande
Website: www.vanderlande.com
Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports, and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software, and life-cycle services – results in the realization of fast, dependable, and efficient automation technology.
Established in 1949, Vanderlande has more than 9,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover, it has established a global reputation over the past decades as a highly dependable partner for future-proof logistic process automation.
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Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
Why should you join Vanderlande?
- We are certified as Great Place to Work by the prestigious Great Place to Work Institute.
- Flexible and Hybrid Workplace.
- Vanderlande Academy and training facilities to boost your skills.
- Mediclaim benefits.
- A variety of Vanderlande network communities and initiatives.
- Opportunity to collaborate globally.
Being you @ Vanderlande (Diversity statement)
Vanderlande is an equal-opportunity employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
