Roles & Responsibilities
We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!
Job Responsibilities:
· Ensure constant presence at the front counter, welcoming and registering walk-in customers
· Oversee and manage customers
· Assist Manager to organise events and invite customers
· Handle difficult customers professionally, and complete necessary checklists before customer meets the manager
· Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
· Respond to telephone and email inquiries
· Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments
· Assist customer in making payment online and also do simple account duties
· Perform general admin duties and oversee the office cleanliness and also office contracts
· Perform some simple purchases for grocery and stationery for the office.
Job Requirements:
· Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles
· Ability to communicate in English and be proficient in Mandarin second language and/or converse in dialects as the work requires interaction with a large number of Chineses clients
· Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
· A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues
Working Hours:
· Mondays to Fridays (10 am - 7 pm)
· Kent Ridge MRT
We regret to inform, only shortlisted candidates shall be contacted.