Job Scope:
- Responsible for the day-to-day activities of customer service executives within established policies and procedures.
- To process/enter customer orders, manage quotations and warranties, follow-up on order statuses, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP) and databases (Microsoft Access).
- To ensure accurate and timely billing/invoicing to customers.
- To manage customer claims, and ensure overall customer satisfaction through effective communication, and timely responses to customers.
- To co-ordinate with, or support other departments to resolve customer service issues.
- To work within the Repair Team to ensure repair SPT and company objectives are met.
- Be responsible, and to prepare, present and/or participate in performance related topics.
- To participate in the after-work hours AOG duty schedule.

Others:
- To be familiar with the company’s requirements to follow contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc).
- To meet the Key Performance Indices set forth by the supervisor.
- To participate in ad-hoc cross functional improvement projects.
- To assist in other tasks that the supervisor may assign from time to time (included, but not limited to job scope above).
- Reports to the Repair Team Leader and Head Of Operations.

Requirements:
- Must be familiar and able to use Microsoft Outlook and Excel.
- Must be able to communicate clearly and write fluently in English.
- Candidates with previous experience in aerospace customer order desk will be highly preferred.
- Candidates with experience using SAP and Microsoft Access will be good too.
- Fresh graduates with positive attitude, and considers themselves a team player are welcome to apply too.

Job Description & Requirements

1. Carry out daily inspection for facility plant equipment.
2. Carry out periodic maintenance of machines & ensure that all potential environmental impact associated with the machineries are minimized & mitigated.
3. Carry out schedule and preventive maintenance works.
4. Attend to breakdowns and assist in repair works, and escalate calls for vendor support if necessary.
5. Update and maintain records of plant equipment and machinery.
6. Upkeep the spare parts list and ensure purchases requisitions are made.

Competence Requirement

· Preferred to have NTC/ Diploma in Mechanical / Mechantronics / Electrical Engineering field.

• Fresh may be considered, but preferred with 1 – 2 years of related experiences in Maintenance of Equipments.

Royal Ocean Marine is currently seeking a highly motivated and experienced maintenance engineer to join our client's team. As the Senior Facilities / Maintenance Engineer, you will be responsible for assisting the Facility / Maintenance Manager in overseeing all manufacturing operations and ensuring the smooth and efficient production processes. You will work closely with the production team to optimize productivity, improve quality, and implement continuous improvement initiatives.

Responsibilities

• Assist the Facilities / Maintenance Manager in managing and leading the team to meet targets
• Collaborate with cross-functional teams to identify and implement process improvements and cost-saving measures
• Ensure adherence to quality standards and implement quality control measures
• Monitor production schedules and resource allocation to optimize efficiency
• Develop and maintain documentation and procedures related to processes
• Manage and resolve any production issues or bottlenecks
• Ensure compliance with safety regulations and promote a safe working environment

• Bachelor's degree in Mechanical or Electrical/Electronic Engineering or equivalent.
• About 5 years in a supervisory or managerial role
• Excellent leadership and team management skills
• Ability to analyze data and make data-driven decisions
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Those with more senior experience will be considered for assistant manager.
• Experience in manufacturing or engineering /automation companies will be added advantage

Chan Chee Meng

EA 07C3069

R1110620

Responsibilities:

• IT infrastructure (Hardware and software), POS system installation and maintenance including remote troubleshooting.
• Liaising with third part vendors for new store infrastructure setup
• Updating the store systems if it is needed.
• Repairing and replacing equipment as necessary
• Provide Level 1 and Level 2 support and standby for the store operation.
• Conduct training new Supervisors in how to use all systems and how to handle minor technical issues.
• Prepare system manual guidebooks of all software systems and editing for any updates.
• Participate in UAT testing before GO-LIVE and release the new version.
• Update windows and security patches of store POS and laptop and ensure cybersecurity.
• Maintain store IT inventory list and update documentation on IT asset management.
• Other ad hoc duties as assigned by Manager.

Requirements:

• Diploma/Degree in Information Technology or equivalent
• At least 2 years’ working experience in the related field - preferably with retail sector.
• Good knowledge of Microsoft windows operating systems
• On-site support and resolution of all software and equipment issues
• Proven analytical and troubleshooting abilities.
• Excellent analytical, troubleshooting and communication skills.
• Microsoft MCSE or Cisco CCNA certified but not compulsory.
• Good understanding of Microsoft SQL server and scripts

Essential Responsibilities:

• Manage component repair team manpower, scope, budget, and technical execution across a variety of product lines with a focus on developing repairs, reviewing RSS/PCN packages, and dispositioning departure records
• Accountable for monitoring and communicating repair project status, business issues, and significant developments as appropriate within and outside the cross-functional team
• Work collaboratively with design, product support and other engineering teams along with shop productivity leaders to formulate technical solutions and strategies that align with short and long term business objectives
• Lead or support root cause/corrective action efforts in response to development and on-going process learnings
• Assure proper documentation of technical data generated for the team’s assigned projects and/or tasks consistent with Engineering, Quality and Services policies
• Lead and facilitate regular communication of technical and business information between organizations, within the work group and with senior business leaders.
• Ensure company compliance initiatives and training requirements are implemented within the sections.
• Conduct performance appraisals and participate in salary planning
• Promote professional growth through timely performance feedback and coaching
• Apply Lean principles for team operations and continuous improvement efforts
• In this role, you will gain or build: systems thinking and people leadership skills through the broader integration of design, materials science, manufacturing, and quality while delivering current and future repair technologies and business strategies

Qualifications/ Requirements:

• 10 years of experience in a design, product support or repair engineering role or in Aerospace Products
• Minimum Degree in engineering field from an accredited college or university
• Knowledge of FAA/ EASA regulation for repair Engineering
• Experience integrating engineering with shop business and technical objectives

Desired Characteristics:

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker