· Ensure the team adhere to Quality and Safety standards. Conduct periodically quality walks, safety walks and safety inspections. Coach team on safety behaviour, and be a role model.
· Lead and develop a team of maintenance and call back technicians: train, assess, optimise the resources.
· Perform the yellow belt technical assessment for the EI technicians and guide green and red belters to be prepared for their assessment
· Coordinate subcontractor works and audit their work quality standards.
· Carry out feasibility study, health checks and standardisation project for lifts and escalators according to customers’ requests, industrial trend and code of practice requirement.
· Provide technical support for internal staff from Service, Project, Sales and Sales Engineering Department.
· Coordinate with factory and/ or suppliers and contractors to implement new systems or repair existing ones on Schindler equipment, per customers’ requests.
· Coordinate and monitor corrective action programs, non-conformance, field feedback and field information.
· Support in the preparation of reporting for internal or external usage.
· Carry out ad-hoc assignments, such as, conduct training, attend customer meetings, etc.
· Lead in daily operations like maintenance scheduling and call back resources.
· Liaise with customers on their complaints and take the lead in follow up actions.
· Coordinate, monitor, execute actions on operation problems and lift technical problems.
