- IN-CHARGE OF CLOSING AND OPENING

- KNOWLEDGE IN CASH-IN CASH-OUT, CASH REGISTER MACHINE

- ABLE TO WORK LONG HOURS, STANDING LONG HOURS, SHIFT WORK

- CAN COMMUNICATE, WORK, TRAIN STAFF

- ENSURE THE WORKPLACE IS CLEAN AND HYGIENE AT ALL TIME

- ENSURE STOCKS IS ENOUGH FOR DAILY OPERATIONS

- SIMPLE ACCOUNTING KNOWLEDGE

We are seeking for a skilled Maintenance Engineer with experience in the Railway Industry with expertise in Rolling Stock Maintenance.

Responsibilities:

• Owns Configuration and Design Change Management for the project.
• Manages technical system performances and provides feedback to relevant services platform.
• Optimizes scope and tasks of Maintenance plan.
• Supports cost reduction actions, including sourcing and industrial.
• Detects, defines, and implements modifications for improved reliability and serviceability of maintained products.
• Updates technical documentation for projects.
• Supports Product Safety management system to mitigate safety risks promptly.
• Manages Obsolescence Plan.
• Ensures regulations and standards compliance.
• Interfaces with stakeholders in Certification processes.
• Develops work instructions and processes from maintenance plans and manuals.
• Analyzes technical system performance and maintenance plan efficiency, initiating action plans for improvement.
• Manages technical documentation and interfaces with MMIS.
• Develops standardized tools/processes to improve maintenance efficiency.
• Efficient parts codification in line with Platform rules and quality requirements.
• Prepares project monthly maintenance report with contractual reliability and availability targets.
• Establishes and monitors fleet reliability improvement plans, taking proactive actions.
• Develops and maintains LCC model by sub-system and reporting.
• Manages risks and savings related to LCC.
• Proposes actions to optimize Maintenance plans and LCC.
• Identifies improvement actions in maintenance operations, collaborating with Operations Engineers.
• Promotes the use of the latest maintenance techniques and R&D developments (CBM, RCM, Lean).
• Analyzes failure criticality studies and utilizes RCM and other methodologies to optimize maintenance requirements.
• Calculates material, parts, and time consumption.
• Performance measurements: OTD, QCD, PMC, Project reliability/availability/cost targets

Qualifications:

• University degree in Railway Engineering, Electronics, Computer Science, Automation Engineering, or Electrical and Mechanical Engineering.
• 5-8 years of experience in Railways system/Application engineering, with knowledge of rolling stock equipment.
• Knowledge of rolling stock maintenance.
• Working knowledge of safety management systems and safety risk assessment.
• Proficient in MS Office, SAP, BI/BO.

This is a 12 months contract role.

Job Description & Requirements

• Thorough knowledge of general construction and concrete construction safety standards and practices. Responsible for enforcement of safety standards with own crew and others on worksite.
• Thorough knowledge of the planning, layout, erection, and bracing of formwork for concrete footings, walls, columns, and slabs.
• Thorough knowledge of the installation of reinforcing steel (including the ability to read rebar shop drawings).
• Thorough knowledge of the placement and finishing of concrete.
• Ability to provide accurate layout for line and grade, from established benchmarks.
• Competency in working at heights while following appropriate fall protection protocol.
• Working knowledge of job cost report and labour production report review and analysis.
• Thorough knowledge of corporate quality control program.
• Ability to take direction and manage multiple people.
• Excellent oral communication skills.
• Ability to read drawings and specifications.
• Basic computer knowledge.

Construction Project Supervisor Responsibilities:

• Ensuring teams work together to deliver quality work to strict deadlines.
• Monitoring construction processes, and providing training and team building sessions are required.
• Ensuring adherence to health and safety regulations at all times.
• Performing equipment, material, and routine site inspections.
• Scheduling regular meetings with vendors, site inspectors, managers, and staff.
• Writing up reports, budgets, project plans, and presenting them to relevant stakeholders.
• Working closely with architects and other professionals.
• Staying up-to-date with safety codes and advancements in construction.
• Assisting with the recruitment and training of new staff.
• Processing paperwork and traveling to multiple sites as required.

Construction Supervisor Requirements:

• High school diploma or similar.
• Experience in the construction industry required.
• Experience in a leadership role recommended.
• Excellent written and verbal communication skills.
• Ability to focus and keep calm under pressure.
• Ability to keep track of multiple projects.

· Competent ability in English and Mandarin

· Can working at weekends and public holidays.

RESPONSIBILITIES

• Communicate and relate effectively at the workplace.
• Comply with workplace safety and health policies and procedures.
• Dispose of waste.
• Follow food and beverage safety and hygiene policies and procedures.
• Follow food production standards and standard operating procedures.
• Follow production schedule.
• Maintain quality control procedures.
• Maintain safe and secure working environment.
• Operate automated cooking equipment for cooking food products.
• Pack food products.
• Prepare ingredients.
• Reinstate workstation.
• Set up workstation.
• Work in a team.

REQUIREMENTS

• Minimum 3-5 years of Operations Supervisor experience assisting in kitchens..
• Sound knowledge of food health and safety regulations.
• The ability to stand for extended periods.
• The ability to work in a fast-paced environment.
• The ability to work in a team.
• Excellent organizational and time management skills.
• Effective communication skills.
• Able to accept split shift.
• Willing to work retail hours, weekends and public holidays​​​.

Responsibilities

• Assist in maintaining of building facilities on timely - servicing, inspection, equipment re-certification etc..
• Undertake minor repair and maintenance work.
• Conduct daily facilities inspection to identify any defect
• Determine and analyze the cause of defects, breakdowns and faults & provide suggestions to prevent any future occurrences
• Liaise and supervise contractors on facilities repair / renovation works to ensure acceptable standard of work
• Ensure that only authorize users have accessed to locked venue
• Other tasks as assigned by the Management

Requirements:

• Diploma holder in M&E / Civil Engineering or its equivalent
• 2 years of work experience in Facilities & Building Management
• Can work under minimal supervision and is pro-active

Responsibilities:

Manage site activities, vendors and sub-contractors

Attend meeting, coordination, prepare works schedule & site supervision

Supervise construction and civils works on site.

Review project specifications, technical clarifications and construction drawings

Carry out works scheduling, material requisition, cost control, project supervision and documentation

Ensure timely and smooth progress of works

Responsible for all aspects of site safety

Requirements:

At least 10 years experience in construction

Good communication & interpersonal skills

Excellent project skills

KEY ACTIVITIES / ACCOUNTABILITIES

• Advise on key decisions relating to the day-to-day activities for the PL Re-Supply Ocean Freight department, in consultation with the Operations Manager (OM) and Head Of Department (HOD) when necessary
• Ensure that job file management, billing, invoicing, costing and reporting is carried out in accordance with requirements.
• Oversee locally the development of new PL Re-Supply Ocean Freight business, including the commercial policy and future strategic business direction.
• Ensure that financial management, billing and invoicing, and reporting for freight is carried out in accordance with requirements. Also, to ensure that all costs are booked properly.
• Reporting for the Ocean Freight Export department is carried out in accordance with requirements.
• Ensure that all freight personnel is trained on the information systems and that they are using them correctly to support the needs of the business.
• Handle tender and pricing requests from Network, Agents and internal stakeholders.
• Ocean Freight Procurement, sourcing and negotiating for competitive price-structure.
• Report preparation and submission (various assigned reports)
• Training of new on-board staff.
• Report negative files to OM/HOD and negotiate with vendors to reduce negative impact.
• Other functions as assigned by OM/HOD.

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• Diploma or equivalent certification in logistic related field preferred

PREFERRED EXPERIENCE AND KNOWLEDGE

• At least 5 year(s) of working experience in the related field is required for this position.
• Preferably prior experience as a supervisor specializing in Logistics/Supply Chain or equivalent.

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

• Competent in basic computer skills and applications (Microsoft Excel, Word, Outlook)
• Competency and experience working in ERP systems such as Cargo wise.
• Pro-active,
• Team player with excellent interpersonal skills
• Good communicator, influencer and negotiator
• Self-motivator
• Good problem solving and analytical skills

Responsibilities

- Manage site activities, vendors and sub-contractors

- Attend meeting, coordination, prepare works schedule & site supervision

- Supervise construction and civils works on site.

- Review project specifications, technical clarifications and construction drawings

- Carry out works scheduling, material requisition, cost control, project supervision and documentation

- Ensure timely and smooth progress of works

- Responsible for all aspects of site safety

Requirements

- At least 10 years experience in construction

- Good communication & interpersonal skills

- Excellent project skills

JOB DUTIES:

• Accomplishes construction human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
• Manages sub-contractors by locating, evaluating, and selecting sub-contractors; monitoring and controlling performance.
• Meets operational standards by contributing construction information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying construction management system improvements.
• Meets construction budget by monitoring project expenditures; identifying variances; implementing corrective actions; providing non-project annual operating and capital budget information.
• Accomplishes construction project results by defining project purpose and scope; calculating resources required; establishing standards and protocols; allocating resources; scheduling and coordinating staff and sub-contractors; evaluating milestone assumptions and conclusions; resolving design problems; evaluating and implementing change orders.
• Approves construction projects by conducting inspections at critical phases; obtaining approvals from buyers.
• Prevents fines and interruptions by complying with, and enforcing, codes.
• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Updates job knowledge by tracking and understanding emerging construction practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

-Job description:

-Coordinate with coordinator and operation team for daily job arrangemnt.

-Leading subordinate to complete job order from client

-Job requirement:

-Candidates are required to possess related experience in plumbing and electrical.

-Candidates are required to handle heavy equipment.

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

JOB SCOPE

• Planning and organizing daily warehouse activities such as receiving, put away, order picking, proper data recording and document retention.
• Ensure efficient utilisation of warehouse space, pallet racking and resources such as forklifts/reach trucks.
• Conduct & reconcile weekly cycle counts, ensure accuracy of WMS system transactions of finished goods, raw materials & packaging items.
• Manage inventory disposals of damaged, excess and obsolescence products according to local chemical regulations.
• Overseeing staff performance, provide training and support, identify development needs, and manage relationships between shopfloor team and management to drive any changes for improvement.
• Coordinating with 3PL service providers, internal stakeholders such as production, quality, planning & customer service to ensure a smooth order management experience.
• Prepare and submit monthly KPI reports related to warehouse such as inventory & picking accuracy, space utilization, on-time receiving & resources utilization.
• Ensure compliance to all warehouse procedures, 5S, safety and audit requirements.

Requirements:

• Diploma in warehouse/logistics management or equivalent.
• Min 2 years of experience in a supervisory role in warehouse/logistics operations.
• Possess a valid forklift & reach truck license.
• Proficient with data entry and inventory software and systems.
• Experienced in inventory system like WMS or SAP would be advantageous.

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Job Requirement

· Ensure work tasks are completed on time.

· Handle client questions on the landscape project.

· Identify symptoms, pests and diseases.

· Improve growing conditions using proper nutrient fertilisers and soil mix.

· Manage landscape maintenance works.

· Organise work orders with the ground crew.

· Plan and ensure safety regulations are followed.

· Plan daily work schedule for the workforce.

· Review of the plant health, soil, water and other environmental conditions.

· Review sites according to the health and safety regulations.

· Always able to coordinate with and reported to Landscape Supervisor

· Any other duties as assigned by immediate superior.

Requirements

· Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)

· Dynamic and energetic

· Good team player with ability to lead and multi-task

· Committed to work

· Required Skill(s): Microsoft Office

· Excellent interpersonal and communication skills

· Prefer candidates with horticulture or arborist knowledge

· On-the-job training provided

· Entry level candidates with the relevant Polytechnic / WSQ Diploma / Degree are welcomed

Working Hours and Office Location:

· 5.5-day work week

· Office location: Mandai Estate

· Work location: Various Sites

Job Description

• Lead Project planning and project management.

Oversee project execution, monitor site progress

and ensure on-time completion of projects

• Ensure compliance with safety regulations and latest

WSH Act provisions at all times

• Ensure cost control and project completion within

budget, utilization of resources and schedule

• Liaise with client's representatives with regards to all

site matters, attend site meeting if required.

• Delegate tasks and responsibilities to appropriate

personnel.

• Recognize and solve potential problems and

evaluate project/program effectiveness.

• To lead and mentor the team by setting in place

guidelines and procedures, providing advice and

supervision

• Identify and resolve operational problems and

minimize delays

• Ensure that organization and government standards

on safety are met and ensure customer safety and

quality specifications are consistently met

• Coordinate with the clients, sub-contractors and

consultants on all project matters

• Familiar with Authority submissions and regulatory

requirements

• Ensure site team of engineers, supervisors, foremen

and workers comply with client and regulatory

requirements

• To assist management in monitoring the

effectiveness of the risk control measures

• To recommend appropriate risk control measures to

reduce or eliminate the risk identified assessment

• Together with QS department to award sub

contractor

• Assist in ac-hoc tender for technical proposal

submission

• All other ad hoc duties assigned

Job Requirement

• Diploma/ Degree in Civil Engineering / Architecture

or equivalent

• Good communication and organizational skills

• Able to work independently with minimum

supervision as well as in a team environment

• Able to work under pressure with high initiative and

meeting timelines

• At least 1-3 years of relevant experience in

Construction Industry

• Able Understand & doing AutoCAD Drawing

Others:

• 5.5 Working days per week

• 9am – 6pm

Job Requirement

• Grow, maintain and transplant flowers, shrubs and trees
• Maintenance and installation of sprinkler systems
• Construct walkways, walls and small foot bridges
• Follows plans and specifications, inspects and directs the planting of landscape material associated with improvement, beautification, and erosion control
• Create and adhere to various watering and feeding schedules
• Plan new growth planting patterns in distinct seasonal changes
• Identify detrimental insects or plant disease and eliminate them
• Ability to adhere to a predetermined budget
• Operate a variety of mechanical equipment
• If certified or under the supervision of a certified applicator will apply chemicals

Requirement

• Primary/Secondary/’O’ Level Education with relevant landscape gardening experience.
• With WSQ Landscape Operation (Entry Level) Certification will be an advantage.
• No age limit with ability to work outdoors.
• Physically fit to handle tools and move around easily during work.

Working Hours and Office Location:

· 5.5-day work week

· Office location: Mandai Estate

· Work location: Various Sites

Responsibilities:

• Manage approval, process and documentation for utilities & services
• Coordinate with utility agencies and authorities on excavation works, utility diversion and reinstatement work on utility services
• Coordinate with authorities, consultants, sub-contractors and project site operation team to facilitate installation works and progress on site
• Coordinate with client/consultants/QP(S) on any discrepancy on the drawings or specification
• Supervise all excavation work related to utilities such as utility diversion work, trial trench work etc.
• Supervise utility subcontractors work to ensure timely completion and quality standards of project are in accordance to statutory requirements, construction procedures and safe work practices
• Conduct site inspection from time to time to ensure safe working near to any utility
• Obtain approval from relevant authorities for any utility diversion within the work site
• Manage processes and documentation related to utilities and services
• Manage permit to dig system
• Management of NCE and trial trench works for locating existing utility
• Manage & Monitor progress, quality of workmanship and compliance with authority requirements to get an approval for water, drainage, and other major utilities diversion

Requirements:

• Degree/Diploma in Engineering.
• Experience with wet utility and has rapport with PUB
• Experience/Knowledge in Traffic Scheme/Traffic Diversion
• Site experience in MRT/LTA or Underground roadway projects
• Involved in coordination SPPG (22 and 66kV), Telecom (Singtel, Starhub, M1 and SPtel), Powergas (PE315 and PE150) and PUB (Water pipe dia 800. And dia 300. ) is an advantage.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Role:Maintenance Engineer

JD:

Roles and Responsibilities
• Owns the Configuration and Design Change Management of the Project
• Manages the technical performances of the systems and provides Rex to relevant Services Platform.
• Optimizes the scope and related tasks of the Maintenance plan.
• Supports cost reduction actions, with sourcing and industrial.
• Detects, defines and implements the modifications of the maintained products to improve the reliability and serviceability, in order to reduce project costs and improve the performances of the systems.
• Assures the update of the technical documentation of the projects.
• Supports the Product Safety management system ensuring safety risks are mitigated in a timely manner.
• Manages Obsolescence Plan.
• Captures and ensures ownership of regulations and standards to be applied.
• Interfaces with the stakeholders in the Certification processes.
• Develops the work instructions and processes from the maintenance plan and maintenance manuals.
• Analyses the technical performance of the systems and the efficiency of the maintenance plan and processes, promoting action plans to improve them.
• Manages the technical documentation within the system and any required interface with the MMIS.
• Develops standardized tools/processes improving efficiency in maintenance activities.
• Assures efficient parts codification in line with Platform rules: materials identification, codification process, interfaces with Alstom systems, quality and normative requirements.
• Elaborate project monthly maintenance report (contractual reliability and availability targets)
• Set-up and follows standardized and continuous fleet reliability improvement plans, proactively surveying fleet KPI and promoting improving actions.
• Development of LCC model by sub-system and reporting
• Develop and maintain visual management of LCC.
• Preparation of the LCC models for SPR submissions
• Management of risks and savings related to the LCC.
• Proposes actions to optimize Maintenance plans and LCC.
• Searches for improvement actions in maintenance operations, performing engineering interface activities with Operations Engineers (depot support).
• Promotes the use of the latest maintenance techniques and R&D developments (CBM, RCM, Lean).
• Analyses failure criticality studies and uses RCM (Reliability Centered Maintenance) and other available methodologies to define and optimize the maintenance requirements, tasks, and intervals.
• Calculates material, parts and time consumption.
Performance measurements:
OTD, QCD, PMC, Project reliability / availability / cost targets

Educational Requirements:
University degree in Railway Engineering, Electronics, Computer Science, Automation Engineering or Electrical and Mechanical Engineering

Experience
Mandatory:
• 5-8 years of experience in Railways system/Application engineering, Knowledge of rolling stock equipment

Desirable:
• Knowledge of rolling stock maintenance
• Working knowledge of safety management systems and safety risk assessment

Technical skills:
Proficient in the use of MS Office, SAP, BI/BO

Job Description

• Position: Warehouse / Logistics Supervisor
• Well Established Japanese Manufacturing MNC
• Working hours: Monday – Friday (8:00am – 5:00pm)
• Salary (commensurate with experience): Up to $3,500 + AWS + Performance Bonus
• Working Location: Tuas
• Island Wide Company Transport Provided
• Duration: Permanent
• Industry: Manufacturing

Main Responsibilities:

• Oversee and coordinate daily warehouse operations.
• Manage import / export logistics operation to ensure smooth goods flow.
• Liaise and negotiate with forwarders and couriers.
• Provide operational support, training, and guidance to subordinates.
• Analyze and report logistics costs & forwarder services to drive for optimization of transportation solution.
• Support in annual forwarder selection program and Budget/Forecast data making.
• Drive continuous improvement activities.
• Ensure compliance with various company policies and regulations.

Requirements:

• Minimum Diploma in Logistics & Supply Chain.
• At least 2 years of relevant experience, preferably in manufacturing environment.
• Demonstrable ability to lead and manage subordinates.
• Good analytical, problem solving and organizational skills.
• Proficient in standard logistics terms and compliance requirements.
• Team Player / Independent / Initiative.
• Good time management and able to multi-task.

Email to: [email protected] for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Henry Heng

Consulting Manager

Reg no.: R1982999

EA No: 20C0257

Purpose of Job:

· Build and maintain strong client relationships

· Keep site team focused to maintain high level of service standard

· Encourage teamwork, ensure all staff members are involved in generating high client satisfaction

· Hands on supervision of staff performing a variety of services

Desirable Qualifications:

· 3+ years comprehensive outsource experience preferred

· At least 2 years prior leadership experience

· Excellent verbal and written skills

· Highly detail oriented

· Strong customer service and interpersonal communications skills

· Maintain confidentiality and exhibit professional decorum at all times

· Competent in all aspects of host site services

· Ability to prioritize and handle multiple tasks

· Ability to train and develop staff toward their full potential

· Ability to deal with difficult personnel issues

· Train and lead others

· Strong knowledge of Microsoft Excel, Word, PowerPoint

Desirable Skills:

· Understanding of risk and compliance issues within the banking industry

· Effective client service and account supervision skills with strong communications skills required

· Client facing experience and proven negotiation skills

· Ability to work in highly time-sensitive environment and collaborate with all stakeholders

· Demonstrated problem-solving abilities

· Ability to delegate, prioritize and handle multiple tasks with a willingness to ‘pitch-in’ when needed

· Cross-cultural sensitivity

· Ability to drive change and global initiatives locally

Supervisory Responsibilities:

· Provide staff supervision across service lines. Offer ad-hoc feedback to individual staff members on performance excellence or issues

Job Responsibilities:

CLIENT SERVICING

· Together with AM, meet key client contacts regularly to discuss operations and identify opportunities for service enhancement

· Support AM to conduct staff appraisals & development planning

· Ensure processes and procedures are observed at all times and updated regularly

· Apply sound information-gathering and analytical skills to problem-solving

· Ensure on-time and accurate reporting

· Support client-instigated special projects including software implementation & upgrade

· Provide fast turnaround to client ad hoc reporting or information requests

· Assist AM to conduct (as a minimum) annual customer satisfaction survey

OUTPUT MANAGEMENT (MFDS)

· Review and develop strategy pertaining to support on the copiers, printers, output management requirements to clients and users in evolving the business to a new level

· Prepare monthly and bi-weekly reports such as reports pertaining to client users when required

· Maintaining and updating fleet (MFDs, HP printers, fax machines) inventory list

· Participate in the process of the optimization plan of MFD fleet for the whole firm

· Analyse/right-size and make recommendations to BUs on their MFDs

· Liaise and negotiate equipment/toners pricing with vendors upon lease/contractexpiring

· Keeping track of BUs’ requisition of toners

· Consolidate used toners for recycling

· Call technicians onsite to repair faulty machines

· Co-ordinate with IT and vendor for installation and decommissioning of machines

· Participate in monthly/quarterly meetings with output management vendor

RECORDS MANAGEMENT

· Prepare monthly Records Management metric report to be submitted to HK

· Preparing ad-hoc reports requested by HK/SG

· Maintain firm’s inventory records

· Assist BUs to co-ordinate with vendor for archiving and retrieval of cartons

· Provide training to users on how to classify documents, using the Master Retention Schedule, before sending for archiving

· Perform checks to make sure classification of documents is correct before sending cartons for archiving

· Participate in Facility audit checks on vendor

CONFIDENTIAL WASTE DISPOSAL

· Preparing ad-hoc reports requested by HK/SG

· Maintain a checklist of all existing confidential waste bins in the firm

· Escorting the vendor during weekly routine visits

· Update SOP document when there is any change

· Participate in annual audit checks on the processes to make sure it complied with the SOP/SLA

ADDITIONAL RESPONSIBILITIES

· Assist other service functions during peak times and act as backup/coverage

· Adhere to all health and safety issues, and always maintain a safe working environment

· Produce and regularly update a business continuity plan covering the provision of services to client in the event of site inaccessibility (power, network, building disruption)

· Ensure strict compliance with both client and company established processes, procedures and policies, particularly covering confidentiality of client corporate information

· Keep current with new information and policies, and communicate changes to team

ADMINISTRATION

· Prepare vendor invoices for payment

· Assist in preparing reports, monthly metrics, presentations, and other documents using Microsoft Office applications such as PowerPoint, Excel, and Word.

· Administer all contract documentation and ensure all contract information is updated in a timely manner and maintain a register of all contracts

· Setup internal meetings/discussion when required

· Participate in monthly meetings with client

-Must be able to work night shift and split shift

-Must be able to work extra hours if needed

-Plans production operations, establishing priorities and sequences for manufacturing products, utilizing knowledge of production processes and methods, machine and equipment capabilities, and human resource requirements and capabilities.

-Makes decisions on job assignments and work priorities

-Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays and downtime.

-Responsible for equipment condition and department housekeeping

-Researches, complies and prepares reports, correspondence, and other information required by management, as well as, identifies and resolves report discrepancies or errors.

-Works with employees to maintain a safe work environment. Leads and supports direct reports to work in a safe manner and to seek improvements in work practices.

-Ensures that product quality and production efficiencies meet or exceed established standards.

-Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

-Observes direct reports to ensure compliance with safety, quality, and productivity standards.

-Verifies completeness and accuracy of direct reports’ work, computations, and records.

-Participates in work of direct reports to facilitate productivity or overcome difficult aspects of work.

-Must be able to work night shift or split shift

-Must be able to work extra hours or weekend if needed