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Location: Bukit Panjang Plaza, Bugis+, Singapore

Type of Employment: Full-time

Working days: 6 days a week

THE JOB:

A Management Trainee in F&B (Food and Beverage) is an entry-level position designed for individuals who aspire to build a career in the food and beverage industry, specifically in managerial roles. This program is typically structured as a training and development program where trainees undergo hands-on learning and are groomed to take on leadership positions within restaurants.

Keys Responsibility:

1. Training across Functions:

• Trainees rotate through various departments such as kitchen operations, front-of-house (service), purchasing, inventory management, and customer service.
• They learn about different aspects of food and beverage management, including operations, staffing, cost control, menu planning, quality standards, and customer satisfaction.

2. Skill Development:

• Leadership: Trainees are taught to manage teams, make decisions, and handle day-to-day operations.
• Customer Service: Focusing on how to provide exceptional service, manage customer complaints, and ensure a high standard of experience.
• Operational Skills: Learning how to oversee smooth operations in both the kitchen and dining areas.
• Financial Management: Understanding budgeting, profit margins, inventory control, and cost reduction strategies.

3. On-the-job Experience:

• Trainees typically get real-world experience by working directly in various roles within the F&B operation.
• They receive feedback from mentors or senior managers to develop the skills necessary for a future managerial role.

4. Career Path:

• Upon successful completion, trainees may be promoted to roles such as Assistant Manager, F&B Supervisor, or other management positions within the organization.

Ideal Candidate:

A passion for food and hospitality.

Strong leadership and communication skills.

Ability to work under pressure and handle multiple tasks.

Willingness to learn and take on new challenges.

Flexibility and adaptability to different operational environments.

In essence, a Management Trainee in F&B is someone who is undergoing intensive training to eventually take on a managerial position within the foodservice sector, with a focus on leadership, operational efficiency, and customer satisfaction.

Our company is looking to onboard a full-time Management Trainee for our company operations.

Responsibilities

- Shadow existing manager across different aspects of the operation

- Manage a team of 15 operation staff in our central kitchen

Requirements

- Professional F&B related training (school or work experiece)

• Provides leadership to the sales team
• Motivates and encourages sales team to ensure quotas are met
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
• Identifies and analyzes customer preferences to properly direct sales efforts
• Assigns territories and sets quotas for sales teams
• Consults with potential customers to understand their needs
• Identifies and suggests equipment, products, or services that will meet those needs + Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations
• Collaborates with executive leadership to develop sales quotas and strategies
• Prepares sales budget; monitors and approves expenses
• Acts as company representative at trade association meetings.
• Performs other duties as assigned
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software

Position Title: Management Trainee

A management trainee works under the supervision of managers and executives in organizations. Their goal is to acquire all essential knowledge to become future managers, often in particular fields, such as marketing, sales, or operations. Management trainees may often rotate to different company departments to learn all company functions, policies, and staff duties. They contribute to strategic planning and help evaluate employee and department performance.

Duties includes Supervisor and Manager duties and may rotate task within Restaurant

Assist to create good working environment and develop subordinates by identifying areas that needs training and action to support it

Maintain high level of customer service

Orientate and train employees so as to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual

Ensure that daily opening and closing duties in the outlet are properly executed

Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method

Ensure that overall store image is maintained and the brand is well represented at all times

Monitor opening and closing duties of the outlet

Communicate daily and act as liaison between operations staff and management

Adhoc duties if necessary

Requirements

Able to perform shifts, long hours and work on weekends and Public Holidays

Motivated, result-oriented and a fast learner

Good organizational and planning abilities

Excellent interpersonal and communication skills

Positive attitude with ability to influence positively

Attractive career progression pathway

Computer literate and with excellent interpersonal skills

Participating in meetings, workshops, and other learning opportunities.

Observing and learning from experienced staff members.

Gaining knowledge of company policies, protocols, and processes.

Taking detailed notes and liaising with Managers, Supervisors, and other senior staff.

Fulfilling any requirements and meeting goals set out at the start of the traineeship.

Following all company regulations.

Requirements

• A Level or Local Polytechnic Diploma
• Experience in a management role or similar.
• Excellent written, verbal, and interpersonal skills.
• Proficiency in MS Office.
• Superb attention to detail.
• Strong leadership skills.
• A positive attitude and willingness to learn.
• Willingness to work overtime if required.
• Excellent time management skills.

Responsibilities:

• Manage daily admin and kitchen operations together with the team to reach daily goals
• Prepare daily and monthly reports to be sent to the office (invoice, petty cash, monthly attendance, Payroll reporting etc.)
• Work together with the Kitchen Supervisor in daily and monthly stock maintenance, ordering and inventory.
• Assist District Managers in preparing the monthly and yearly Food and Beverage division budget
• Establish and maintain effective working relationships within the team and the company
• Conduct and schedule trainings for new staffs
• Conduct briefings and performance appraisals to gauge staffs’ knowledge and guide them towards their career path
• Motivate the team in achieving daily/weekly/monthly targets.
• Act as a supporting & rotating role to perform duties of the Artist, and Prep as needed

Requirements:

• Has excellent conversational skills and knowledge in the English language
• Has a sense of leadership and ownership
• Has pleasing personality and with sense of urgency and responsibility
• Has at least 1-2 years of managerial experience in the F&B industry is advantegous

Job Description

• Oversee current and future HR services specifically for the tech sector.
• Collaborate with recruitment agencies on strategies for hiring technical talent and managing related matters.
• Handle internal personnel documentation, including staffing, recruitment, and performance evaluations for technical roles.
• Continuously enhance and innovate the talent management system and processes.
• Support department team leaders in daily management of technical teams.

Job Requirements

• Bachelor’s degree or higher, preferably in HR or a related technical field.
• 3+ years of experience managing HR operations for large organizations or across multiple locations in the tech industry.
• Experience in the SEA tech market.
• Strong understanding of regional job markets and technical recruitment trends.
• Proficient in one or more Human Capital Management (HCM) tools.

Key Responsibilities

Material Management and Supply Planning

• Develop, monitor, and optimize inventory replenishment models and supply execution strategies to effectively support manufacturing and minimize waste. This includes forecast and material requirements planning (MRP), safety stock (SS), reorder point (ROP) and lead time maintenance as well as part/material obsolescence management.
• Publish material forecasts, manage supplier commitments, monitor forecast accuracy and work with suppliers and business partners to address any concerns in demand volume and timing.
• Manage inventory scheduling and delivery and make order adjustments with suppliers as necessary due to scheduling or availability changes. Expedite and elevate delivery issues as needed to ensure continuity of supply.
• Address inventory shortage issues and resolve root cause.

Stakeholder Engagement & Business Partnering

• Work with partners to monitor performance of key process indicators through aligned metrics with driven root cause and action.
• Provide input to leadership on the building and implementing of department strategies, processes, and policy through active participation on teams and projects.
• Work with direct and cross-functional teams to implement and execute global strategic direction in supply fulfillment and inventory management.
• Enable and support automation of procurement processes and metrics.
• Drive customer-centric approach to solving issues and positively representing Procurement.

You are:

• Collaborative and responsive, with strong business and procurement acumen
• Possessing excellent interpersonal skills and a strong commitment to integrity
• Demonstrate strong communication through active listening and clear communication to convey complex issues concisely and accurately to all levels.
• Collaborating with an inclusive approach across geographical and organizational cultures to achieve mutual success for Micron.
• Self-motivated, driven individual who is comfortable working in a global, fast-paced and dynamic environment.
• Agile in adopting new tools and ways of working towards continuous improvement to better business outcomes.

Qualifications & Skills:

• Bachelor’s Degree or equivalent experience in Supply Chain Management, Industrial Engineering, or related field of study.
• Minimum 2 years of experience in Purchasing/Procurement or Supply chain required.
• Professional Procurement Certification (CPIM, APICS, etc) .
• Proficient in O365, SharePoint, Tableau, Power BI, or equivalent will be an added advantage.
• Proven analytical and problem-solving skills.
• Strong communication skills and the ability to be a persuasive advocate.

Job Description:

• Delivering sales, outstanding customer experience, and operational expectations;
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service;
• Connects with every customer by asking open-ended questions to assess needs;
• Ability to learn and share the expertise of products and trends to fit customer’s needs;
• Maintains an awareness of all product knowledge, and current or upcoming product/trends;
• Contributes to a positive and inclusive work environment;
• Keen sense of business acumen, excellence in critical thinking and analytical skills;
• Team player with strong communication and interpersonal skills;
• Strategic player, driven and ambitious in delivery of results;
• Any other ad hoc duties assigned.

Job Requirements:

• A bachelor’s degree
• Experience in the Spa, Beauty & TCM Wellness industry are preferred
• Minimum 1 year of Spa/ TCM Wellness/ Sales experience will be an advantage
• High energy and a strong passion for delighting customers
• Drive and resourcefulness to deliver results
• Strong management skills with the ability to lead and motivate a team
• Able to work shifts, weekends and public holidays

Please submit your resume and cover letter outlining your qualifications and interest in this position to [email protected] or WhatsApp 98620979

Job Description

• Assist Outlet Manager to manage outlet operations
• Order and manage inventory from suppliers
• Ensure good customer service in accordance with company’s standards
• Oversee maintenance requirements of kitchen equipment and store build
• Grill and cook dishes according to company’s standards
• Prepare food at backend for grilling and cooking
• Ensure that all food and sauce portions are according to company’s standards
• Ensure that kiosk is clean and hygienic
• Any other ad-hoc duties assigned by superior

Job Requirements

• Candidate must possess at least Diploma/Bachelor's Degree in any field
• Team player with good leadership and communication skills
• Able to strive in fast paced environment

Together with our holding company, Jobskipedia Pte Ltd, we specialise in revolutionising HR solutions through creative recruitment. Our services includes web designing, HR advisory and event planning.

As a Management Trainee, learn business operations from business and marketing executives to provide you with a comprehensive understanding on business sustainability and long-term success.

Business Team

• Assist in sales campaigns to present relevant products and services to clients.
• Make sales calls to new and existing clients and cross-selling to generate business leads.
• Meet clients to build positive relationships and clientele.
• Funnel potential sales into a pipeline through outbound activities and develop new qualified opportunities.

Marketing Team

• Assist in digital marketing campaigns to create brand awareness.
• Create content that would entice our audience to manage successful marketing initiatives.
• Take charge of our social media platforms to better engage with the audience.
• Utilize your project management skills to execute the marketing calendar.

Recruitment Team

• Carry out outsourcing and networking with jobseekers in through our recruitment initiatives.
• Screen and interview potential candidates to ensure that they posses the right skills and abilities for the role.
• Advise our jobseekers through career coaching to increase their success in getting hired.
• Establish a relationship with our clients to understand further their recruitment needs to better align candidates for available positions.

Benefits and Compensation (2 year completion):

• Offered a permanent role in the organisation.
• High performers may be offered a possibility in equity-share holding.

Requirements:

• Min. 2 years of experience in the related field.
• Target driven to achieve the KPI and sales target.
• Ability to build rapport with clients and understand their needs.
• Independent, proactive and initiative driven.
• Willing to go the extra mile.
• Positive attitude and willingness to learn.

Position Overview:

The Management Trainee Program is designed to fast-track your career within the organization. It offers hands-on training, rotational assignments across key departments, and leadership opportunities to prepare you for managerial roles in the F&B industry. The role emphasizes learning operational processes, developing business acumen, and mastering people management skills to deliver excellent customer experiences and meet organizational goals.

Key Responsibilities:

1. Rotational Training:

• Gain exposure to multiple areas, including operations, sales, marketing, supply chain, and customer service.
• Work closely with department heads to understand and optimize workflows.

2. Operations Management:

• Supervise daily operations at outlets, ensuring smooth processes.
• Assist in achieving sales targets, profit margins, and quality standards.

3. Leadership Development:

• Lead small teams to achieve departmental goals.
• Schedule shifts, assign tasks, and mentor team members.

4. Customer Experience:

• Handle customer inquiries and complaints promptly and professionally.
• Monitor customer feedback and suggest improvements for better service.

5. Marketing Support:

• Assist in planning and executing promotional campaigns.
• Analyze market trends to attract and retain customers.

6. Business Analysis:

• Track and evaluate performance metrics like sales revenue, inventory turnover, and cost control.
• Prepare reports and presentations for senior management.

7. Project Management:

• Contribute to key projects such as launching new outlets, rolling out new menus, or integrating technology solutions.

8. Cultural Adaptation:

• Embrace the company’s vision and values while adapting to the local culture of the Chinese F&B market.

• Assist in preparation of the full spectrum of corporate accounting and billing function
• Assist in preparation of the full spectrum of vessel accounting function
• Prepare monthly payments to vendors and reimbursement of expense claims
• Perform monthly bank reconciliations
• Prepare all necessary supporting documents for auditing purposes
• Support managers on projects
• Ad-hoc duties as required

Requirements

• 1 - 3 years related experience is preferred
• Well versed with MS excel and word
• Detailed oriented and able to work in fast paced environment with deadlines and goals
• Good written and interpersonal communication skills

Job Responsibilities:

· Gain deep and thorough knowledge of the company’s food or beverage operation by rotating to different positions

· Maximizing sales and profitability of outlets

· Progressively master the skills to run restaurant operations.

· Ensure new employees are trained properly

· Follow up on the training progress of employees

· Ensure compliance in all areas, Company policies and procedures

· Any other ad-hoc duties assigned

We hope that you are:

· Punctual

· Passion for service

· Excellent and positive service attitude

· Candidate must be highly motivated, independent, and able to multi-task

· Able to work shifts, on weekends and public holidays

· Possess a positive attitude and initiative

Investment Management Associate:

- Represent a top Global Bank

- Portfolio Management (Unit Trusts and Funds)

- Update investors on market movements

- Onboarding of new investors through Business Development

- Attend monthly investment monthly fund house talks and market updates (fully funded by company)

- Relationship Management with existing clients and external stakeholders

Training provided:

- Training by more than 30 Global Asset Managers such as BlackRock, JP Morgan, Goldman Sachs, Franklin Templeton, Schroders

- In-house training by professional and external trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Leadership Training

Why Join Us:

- Clear career progression

- Competitive salary

- Collaborative environment

- Monthly and Quarterly Incentives (Monetary and Non-Monetary)

Requirements:

- Able to work and communicate well in a highly collaborative environment

- Team Player

- Bachelor's Degree

- Go getter

- Candidates with a background in Wealth Management or Banking & Financial Services would have an added advantage

Preparation

• Learn the operation process of the bakery department

- Advance preparation, weighing is done accurately, check extensibility and following the daily mixing schedule

• Dividing - Understanding the characteristics of each dough and able to perform troubleshooting

• Shaping - Understanding the amount of portion filling, roll up without damaging the dough, shape properly and according to the procedure

• Baking - Understanding and following the baking procedure and process

• Filing - Can weight correctly and understand the expiration date of each filling

• Sanitation – Understand and follow the correct cleaning procedures

• Other duties – Any ad-hoc duties as required by the manager such as housekeeping

Responsibilities of the Job:

• Immediate handling of incoming vessel purchase orders
• Send orders to appropriate suppliers for quotes.
• Price negotiations and order follow-up with suppliers
• Evaluate incoming quotations and confirm supplier selection following Superintendent/Technical Manager or higher authority permission.
• To work closely with the warehouse and suppliers to ensure on-time delivery.
• Send instructions to the supplier.
• Keep the vessels and Vessel Managers informed of any delivery.
• Contact with the port agents of the vessel
• Clearance through customs
• Based on the practical arrangements made by the Vessel Manager, make the necessary official bookings for service and repairs.
• Maintain and update the supplier's database across many platforms.

Requirements for the Position:

• A self-motivated worker with at least three years of experience in the marine industry is required.
• Have initiative and the ability to multitask
  resourceful and skilled at negotiating
• IT savvy
• Capable at working with ERP

This position is responsible for delivering quality food and maintaining kitchen standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Food preparation

• Verify that prepared food meets requirements

• Ensure quality control and presentation of the food

• Adhere to safety procedures

• Ensuring proper handling and storage of all food items in accordance with the standards and sanitation regulations

• Handle equipment, appliances, supplies, and tools

• Prepare and cook customer’s food order

• Preparing hot and cold dishes and executing requests based on required specifications

• Maintain cleanliness and hygiene of the kitchen

• Understanding and complying with the mandatory hygiene standards and requirements

• Assist in dishwashing duties

• Perform any other duties assigned by Chef

REQUIREMENTS

• Relevant experience will be an advantage

• Ability to work independently and in a team

• Physically and mentally fit and able to work in a fast-paced and demanding environment

• Willing to work shifts, weekends, and public holidays

Job Description：

The Access & Identity Management (AIM) team is a critical component of Global Information Security and is responsible for controlling and maintaining secure access across the technology estate. The team ensures that all users have appropriate access to technology systems and resources within the Firm.

The AIM administrator is responsible for user administration functions across all technology platforms and applications, including:

• Managing user accounts, permissions and entitlements in Microsoft Active Directory, Exchange, UNIX, Cloud (Microsoft Azure, AWS, GCP), 350+ business applications and client’s state-of-the-art trading and asset management platform.
• Maintaining appropriate user entitlements throughout the employee lifecycle (Joiners/Movers/Leavers).
• Project work relating to system migrations and onboarding new systems to AIM management.

Requirement：

• Experience performing user administration in a Windows Active Directory environment, and a Microsoft Azure Entra ID.
• Experience in granting NTFS permissions for folders/files in a Windows Distributed File System Environment.
• Experience performing user administration tasks for various in-house and third-party applications.
• Experience in Exchange administration Exchange Admin Center (both ECP, EAC): creating and maintaining mailboxes, distribution lists, contacts and public folders.
• Knowledge of enterprise-level Identity Management systems (e.g. SailPoint IdentityIQ, Okta).
• Experience administering 2FA remote access solutions (e.g RSA, Duo, etc)
• Knowledge of Information Security principles and ability to adhere to SSAE16 and SOX audit requirements pertaining to Identity & Access Management (Role-Based Access Control, access governance, detail-oriented, obtaining and documenting approvals, etc).
• Experience with ticketing/workflow management tools (e.g. ServiceNow, JIRA).
• Basic familiarity with UNIX command-line execution.
• Basic familiarity with PowerShell command in both Office 365 and on-prem Exchange.
• Strong written and verbal communication skills.
• Commitment to excellence and high standards; strong organizational skills; able to manage time, priorities and workload; provide documentation and accountability.
• Work independently and proactively.
• Working hours - No issue with early shift (8am SGT, occasionally 7am), and holiday season coverage

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Gain deep and thorough knowledge of the company’s food or beverage operation by rotating on each position
• Maximizing sales and profitability of outlets
• Progressively master the skills to run restaurant operations
• Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary
• Ensure new employees are trained properly
• Follow up on the training progress of employees
• Ensure compliance in all areas, Company policies and procedures
• Uphold safety, hygiene and cleanliness as required by NEA regulations and company requirements
• Preparing of business reports and other ad-hoc duties
• Consistently monitor individual performance and progression with your superior and management
• Upon completion of all basic training, set new goals and objectives with the management for your progression in the company

Requirements:

• Passion for service
• Excellent and positive service attitude
• Candidate must be highly motivated, independent and able to multi-task
• Able to work shifts, on weekends and public holidays
• Possess positive attitude and initiative

Job Responsibilities:

The Project Management Executive’s job scope revolves around managing short- and long-term projects during the business lifecycle. The Project Management Executive will be responsible for developing strategic program and project goals and monitoring program and project performance.

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization
• Business Partnering focus with customers and the ability to: detect unstated assumptions, resolve conflicts and handle complex management issues
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project
• Monitoring program and project performance of both internal and external service providers
• Handle escalations professionally with vendors and customers
• Ability to perform Scalability, Interoperability and Portability Analysis
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports
• Able to manage large and diverse teams handling different project segments
• Presenting data and updates to Senior Management on projects’ performance

Requirements:

• Minimum diploma in relevant disciplines or equivalent
• Project Management Professional (PMP) certificate or equivalent is desirable
• Minimum 3 years proven experience in manufacturing industry
• This role requires liaison work between several Chinese counterparts, customers and HQ. Proficiency of Mandarin is essential and required
• Strong experience in overseeing projects from scratch
• Strong business acumen to handle all levels of stakeholders

Job Description

- Represent a top Global Bank

- Portfolio Construction and Portfolio Management

- Update clients on market movements and the economy

- Business Development to onboard mass affluent and high net worth clients

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Introduction of Wealth Management tools to clients

- Customised career progression (Sales or Management Track)

Training Provided

- Monthly investment training by more than 30 Global Asset Managers (JP Morgan, Goldman Sachs, Franklin Templeton, BlackRock etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- Communications training

- Management training

- Structured training to put you on the path of success

Requirements

- Go Getter

- Excellent communication skills

- Highly motivated individuals who work well in a team

- Local Diploma / Full 'A' Level Cert / Degree

- Candidates with a background in Wealth Management or Sales would have an added advantage

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

General Summary of Responsibilities:

• Heads a Property Management Sub Team.
• Responsible to the Director (Ops) for the business result of the Team.
• Undertake continued development of the Team in accordance with the approved business plan.
• Source business for the company / division generally by client contact, networking as well as general promotion of PFS services.
• Undertake training and development of the people within the Team and promote an on-going career path for them within PFS.
• Provide leadership, managerial direction and personal encouragement to all employees within the Team, including guidance on all property management procedures.
• Responsible for the efficacy of complaints management within the Team.
• Liaise with existing building owners on property management performance, including the use of tenant and client surveys.
• Prepare agendas, minutes recording and convene and attend all Council meetings and Annual General Meetings

Requirements

• Degree / Diploma in Building/ Real Estate Management or other related discipline with minimum 6 years of property management experience; inclusive of at least 3 years in a managerial role
• Experience in MCST work and knowledge of BMSMA is a must.
• Matured and independent with the ability to lead team
• Strong negotiation, communication and leadership skill
• Diligent, well organised and committed to excellence

User Experience Management Consultant

Requirements:

• Degree in IT, Management, Psychology, Data Analysis or equivalent
• Minimum 3-5 years of relevant experience
• Understanding of Experience Management concept (CX / DT background is a plus)
• Basic knowledge on XM tools (preferable Qualtrics)
• Research and need analysis capability
• Customer / Partner Journey mapping, Customer segmentation and personas creation
• Service blueprint design
• Collect and coordinate data (rules, survey standards, metrics selection)
• Analytical approaches, reporting and create dashboard
• Implement, roll out and communicate XM as per XM framework (from Nang)
• Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
• Prefer candidates who are skilled in business case calculation, business analysts.
• Excellent communication and interpersonal skills

Interested applicants please forward your updated profile to [email protected]