Job Description:

Ensure IT support services meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issue.
Provide tactical and strategic recommendations based on ITSM key performance measures.
Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
Promote transformation of IT support excellence by delivering best practices supporting Service Management and overall Operations Service Delivery.
Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

Contract Period - One Year Contract, immediate to start

NOTE: Please note that this is for a team manager lead role

The Private Bank Business Risk and Controls Management (PB BRCM) function sits with the PB Business as part of 1st line of defense, under the PB COO organization. PB BRCM actively drives and maintains oversight of the front to back activities and risk profile of the PB business, in close partnership with the business and supporting control functions. The PB BRCM function has responsibility over ensuring proper management and oversight across Non-financial risk taxonomies, including Investment Suitability, AML/KYC, Anti-fraud, Conduct, Cross border activities, Data Privacy, BCM etc. The BRCM function runs various risk governances, risk assessments, controls, reviews and advisory related activities over the PB business.

Job Responsibilities

As a member of Private Bank Business Risk Controls Management (PB BRCM) team, this role will play an important role in assisting the Head of Private Bank BRCM in driving Risk and Regulatory Competency capabilities within the 1st line of defense.

• Specifically, this role will manage other members of the BRCM team, as well as having close interactions with Front office and business partners (e.g. Products / COO).

• Build out of PB Risk Competency Centres in Sales process, Anti-Fraud, Investment Suitability

• Review and enhance PB risk framework and guidelines on key risk taxonomies for compliance with regulatory and policy requirements

• Review and uplift assurance and surveillance testing procedures, including sampling methodologies to focus on higher risk subjects

• Manage and drive implementation of regulatory change and key risks portfolio

• Risk advisory on Sales process matters to Front Office

• Manage key risk governance forums, audit and regulatory inspections.

• Lead special projects, thematic reviews or investigations through the use of analytics (where possible) around certain key risk taxonomies (e.g. Anti-Fraud)

• Deploy use of data analytics to pro-actively identify emerging risk hotspots or indicators

Job Requirements

• At least 9 years and above of experience in financial institution preferably with background in Private Bank business risk, compliance, audit or consulting.

• Strong experience in PB sales processes, Anti-Fraud and application of requirements within Private Bank frameworks, including assurance testing procedures

• Understanding of private bank products (ie investment products such as FX PIVOT, ACCUMULATOR, other derivatives)

• Good track record in managing regulatory and risk change portfolios, projects governances and inspections

• Adept at power point and familiarity in working with data for risk management, particularly in data analytics / automation / visualization skillsets

• Ability to drive thematic reviews and assessments of risk topics or special cases (e.g. plan, execute, report)

• Possesses the necessary communication skills and ability to work effectively with all levels within the organization

• Self-starter, motivated, independent, meticulous with analytical mindset to problem solve and drive topics and solutions

Responsibilities:

The Program Office Manager in the digital domain is responsible for overseeing and optimizing the management of resources, demand, cost, and pipeline, inflight, completed within a digital program, boatsize or project. This role involves strategic planning, coordination, and governance the execution to ensure the successful delivery of projects within scope, on time, and within budget. The Program Office Manager plays a crucial role in aligning business objectives with digital initiatives, ensuring efficient resource allocation, and maintaining a comprehensive view of the program landscape. The ideal candidate should process a both Technical, agile methodologies, communication, financial budgeting and analytic skills

Portfolio Reporting & Governance

· Hand-on track portfolio data in Jira/ Confluence and analyses portfolio to identify bottle neck, gaps & issues in the delivery process and improve delivery performance and pain points

· Timely and high-quality reporting/ governance management of lifecycle covering live delivery pack, backlog, status, resource, financial, risk, and dependency profiles

· Accurately and timely update financial of drawdown, utilisation for project and to provide timely billings to respective countries and group via advance excel and macro.

· Accountable for maintain end to end admin process on project including the update list of digital related key pipeline, approved, in delivery and completed initiatives in Jira/ confluence/share point ensuring effective delivery of project data integrity and timely report

· Rectify the key unreconciled financial report Issue where there will be discrepancy found for remediation

· Update advance dashboard, capability track and Kanban board for all workflow status of initiatives in Jira.

· Ability to track aging, portfolio performance and follow up in order to close the project issues on time

· Identify the key non Green initiatives and consolidated report for circulation

· Leverage your technical background to further improve ways of working with comprehend and effectively communicate complex concepts to simplify customer language

· Facilitate clear and concise communication & meeting amount project team, stakeholders, and senior management, ensuring alignment of objectives and timely delivery of key milestones

Ways of working / team collaboration

· Compliance to Ways of Working, update the playbook for digital & provide proposal for changes/ and streamline process improvement to close any gap in existing portfolio management domain

· Ascertain and share best practices to initiate the better way of working for portfolio

· Lead to improve work as both team and individual contributor

· Continuously analyses existing processes and identify areas for improvement, implement solutions to enhance efficiency and productivities within portfolio management domain

· Trainings for the team in related to tooling and other portfolio administrative process

Frameworks, process assurance, risk management

• Work with various stakeholders (Business/Product Owner, Program / Project Managers., Technical Delivery Managers, SDM team) review and propose refinements to the Ways of Working and associated SDM deliverables, in particular optimizing Agile vs Waterfall frameworks
• Track and manage Risk Appetite statement performance, MRAs, and Audits

Portfolio management

• Assume the Project Manager and/or Lead for specific projects assignment
• Maintain accurate and up to date key documentation, SharePoint and safekeep for all digital initiative’s information

· Resource Management: Coordinate with PM and Tech Lead to provide the changes in allocate resources squad to support digital initiatives. This includes to analyses the resource model impacting portfolio

· Demand Management: Collaborate with stakeholders to understand and prioritize digital project demands. Evaluate feasibility and impact on existing resources.

· Cost Management: Develop and monitor portfolio budgets. Identify cost-saving opportunities and ensure adherence to financial constraints.

· Pipeline Priorities: Work closely with project managers and teams to establish and maintain a clear pipeline of digital projects. Prioritize initiatives based on strategic objectives.

· Delivery Dashboard: Identify project to the digital projects type, updated the project code, and all key data in initiatives from governance perspective. Maintain SOP and dshabord to ensure up to date. Ensure alignment with business goals and regularly updated dashboard

· Assurance: Ensure the quality of Jira/Confluence is accurate and timely with alignment to roadmap for each country. Perform clean up if required.

Skills Set Essentials:

· Project Management: Proven experience in project and program management methodologies with a focus on digital initiatives.

· Resource Planning: Strong ability to assess and manage resource needs, including skills, capacity, and availability.

· Financial Acumen: Understanding of budgeting and cost management principles related to digital projects.

· Stakeholder Management: Excellent communication and interpersonal skills to collaborate with various stakeholders, including executives, project managers, and cross-functional teams.

· Analytical Skills: Proficiency in analyzing data related to resource allocation, project timelines, and financial metrics.

· Digital Awareness: Familiarity with digital technologies, trends, and the impact on business operations.

· Strategic Thinking: Ability to align program activities with overarching business objectives and strategic priorities.

· Problem-Solving: Strong problem-solving skills to address challenges in resource management, project scope, and delivery timelines.

· Adaptability: Flexibility to adapt to changing project requirements and business priorities in the dynamic digital landscape.

· Leadership: Effective leadership skills to guide and motivate teams toward successful project delivery.

· A successful Program Office Manager in the digital domain combines project management expertise with a strategic mindset , hands on data mining, ensuring that digital initiatives align with organizational goals and are executed efficiently.

Requirements:

• Bachelor’s Degree in appropriate field of study (e.g. finance, business administration. Computer science, engineering) or equivalent work experience
• Proven Experience in project / program management, Technical delivery
• Proficient in agile methodologies and project management tools (e..g JIRA. Confluence, Trello, Asana)
• Experience in working on transformation programs and operational process improvement
• Excellent written and verbal communication skills with the ability to convey complex information clearly and concisely to both technical and non-technical stakeholders
• Strong technical background, with knowledge of banking system, data analysis and technology implementation
• Exceptional organizational and coordination abilities. with a keen eye for detail and a track record of delivering projects on time and within budget
• Leadership qualities, including the ability to motivate and inspire cross -functional team to achieve project objectives
• Ability to managing multiple priorities simultaneously and perform well under pressure and tight timeline

Roles & Responsibilities

The Early Childhood Development Agency (ECDA) serves as the regulatory and developmental agency for the early childhood sector in Singapore, overseeing key aspects of children's development below the age of 7, across both kindergartens and childcare centres.

We are looking for self-driven individuals who share our vision of a good start for every child. You will join us in administering preschool subsidy schemes to provide eligible families with access to affordable and quality preschool education.

You will work closely with preschools and key stakeholders to process applications for preschool subsidies and address subsidy-related matters in a timely manner. There will also be opportunities for you to be involved in process-improvement initiatives. You can expect to gain invaluable experiences in social service and preschool administration works.

Key Responsibilities:

· Process subsidy applications

· Manage queries from parents/preschools

· Support data collation and review of subsidy processes and framework

Job Requirements:

· Service-oriented

· Meticulous

· Strong organisational, communication, and interpersonal skills

· Relevant experience in grant administration or similar field preferred but not necessary

Position Summary:

The Facilities Management role plays a crucial part in ensuring the efficient operation and maintenance of our office and outlets. This individual will be responsible for overseeing various aspects of facility management, including maintenance, safety, security, and vendor coordination.

Job Responsibilities

Office & Outlet Support

• Oversee and manage maintenance and supply requests from outlets.
• Solicit quotations from contractors and vendors as needed.
• Collaborate with internal and external stakeholders to confirm job details and equipment requirements.
• Ensure the satisfactory completion of jobs and the delivery of necessary equipment.
• Act as the point of contact for vendors regarding equipment servicing and maintenance.
• Maintain real-time updates and reports on the status of ongoing jobs.
• Prepare and meticulously verify supporting documentation for payment subsequent to job finalization.
• Handle Occupational Health, Safety and Environment, Sustainability Compliance, Physical Security Operations Management, Vendor/ Stakeholder Management, Procurement & Vendor Management, Site Operations, Events Management and Administrative.
• Being the point of contact for FM and building landlord.
• Assist with tactical planning for the facilities team’s goals and objectives.
• Manage & maintain facility management tasks as assigned.

Projects

• Facilitate the annual disposal and storage of documents.
• Provide essential support during the launch of new outlets.
• Contribute to the success of exhibitions and road shows.
• Assist fellow team members with various operational tasks.
• Play an active role during annual audits to ensure their smooth execution.

Required Skills

• ITE / Diploma / Degree equivalent qualification in hospitality / M&E / Property / Facilities Management / Engineering-related disciplines.
• Min 2 - 4 years’ experience.
• Demonstrated ability to manage multiple and complex projects and operational matters on a daily basis.
• Proven capacity to understand and interpret commercial contracts.
• Capacity to deal with ambiguity and address complex problems.
• Sound computer skills in Microsoft Office.
• Strong interpersonal skills to foster effective communication.
• Previous experience in operational roles.
• An additional advantage would be certification in Facility Management or Building Maintenance.

Additional:

• Normal working hours but must be okay to work after hours sometimes as and when required (if any events).

Responsibilities:

• Drive the recruitment process by actively sourcing for talent in the related fields
• Involve in Business Development plan to enlarge company's market penetration
• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates
• Provide career advice to candidates and clients with regards to current market trend
• Propose and negotiate business model / plan with targeted cliental pool
• Lucrative remuneration package awaiting

Requirements:

• Degree in any Discipline
• Candidates with strong track record in sports or co-curricular activities will have an added advantage
• Candidate with great team spirit, persistency, good communication and interpersonal skills are welcome to apply

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704
Recruit Express Pte Ltd, EA License No.: 99C4599

Highlights:

• Mon-Fri (8.30am-5.30pm)
• Location: East
• Variable Bonus
• Career progression
• Fast-pace working environment

Responsibilities:

• Provide administrative support to the Sales team.
• Must also be able to work closely with the Sales team to assess the progress of the
• department and develop Sales strategy accordingly.
• Manage internal customers for order management and attend to their inquiries.
• Processing customers’ purchase orders, expediting delivery schedules and ensure orders are scheduled and ship out on time.
• To coordinate with shipping team on import and export shipment matters.
• Preparing weekly and monthly Sales Forecast report.
• Ensure and provide a high level of customer service.
• Prioritize e-mails for assigned Sales Manager(s) such as quotations, extracting of reports,
• sales figure updates and any additional requests.
• To undertake cognate duties as and when necessary.
• Coordinates with Sales Team, Supply chain, Marketing, Finance and Product Development.

Qualifications & Requirements:

• Minimum Diploma with 2 years’ experience as sales coordinator.
• Must be organised and possess a high level of administration ability to effectively manage
• paperwork.
• Excellent customer service skills.
• Strong ability to multi-task, prioritize and execute.
• Organised, proactive, take initiative at work and able to handle work pressure well.
• Good interpersonal skills and able to work independently with minimal supervision and able to work well in a team.
• Strong proficiency in Excel (E.g.: Pivot Table / VLOOKUP) for data analysis and research.
• Knowledge in SAP (will be advantage).

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

• The Project Manager/ Regional Implementation Manager is expected to manage highly complex and time-sensitive client projects.
• The Project Manager will manage a portfolio of regional and/or global client projects numbering from approximately 10-20, depending on scope and complexity, with highest level of quality and professionalism.
• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
• Act as the primary interface to client, while coordinating all internal and external project related activities.
• Support Sales effort by participating as a part of the deal team to prepare client pitches.
• Comply with all audit, regulatory and compliance directives.
• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
• Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.

Qualifications

• Seasoned and experienced client management professional with project management experience is good to have.
• In-depth knowledge and experience with cash/trade products and business processes.
• Strong influencing skills to manage virtual teams.
• Expert knowledge of MS Office products, including MS Project.
• Certified Project Management training /certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) preferred.
• A technical background and a strong understanding of human and system interfacing, interaction and design are also highly desirable.
• Since the clientele will involve handling Mandarin speaking clients, business-level proficiency in Mandarin is preferred.

Education

• Bachelor's/University degree or equivalent experience is required. Master’s degree is good to have.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

JOB RESPONSIBILITIES:

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

JOB REQUIREMENTS:

- Minimum 1 year working experience in Food & Beverages industry

- Fresh Graduates are welcomed to apply too

- Possess good working Attitude

- Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

• Complete tasks assigned by the Manager accurately and efficiently.
• Responsible for opening and closing.
• Ensure smooth daily operations with compliance to hygiene and safety standards.
• Assist in handling cashier.
• Serving food and beverage with pleasant and efficient service to customers.
• Suggest and recommend menu choice to customers.

Requirements:

• Degree/ Diploma in Business Studies / Hospitality / Culinary or related studies.
• Preferably with F&B experience.
• Take pride in customer service and able to perform in a team.
• Able to lead, manage and motivate the team.
• Willingness to work in a fast pace environment, weekend and public holiday.
• Able to work 6 working days per week.
• Customer service oriented and able to communicate with all level.

Interested candidates, kindly send in your detailed resume with a recent photo in Ms Word format.

We regret that only short listed candidates will be notified.

Uni Recruit (Singapore) Pte Ltd / EA Lic: 17C8871

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations:

Nearby MRT:

One-North MRT Station

Salary: $2650 - $2700

Duties:

1. Work in School environment; dealing with mainly public, students, clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. Permanent Day Shift. No need to rotate.

5. For relief, you can choose to work any numbers of day in a week (1 to 3 shifts per week). We have flexible work schedules. Each shift is 12-hours.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

Hiring Position: Office Admin Executive
Salary: $2500 - $3500

Job Description:-

Maintain accounting files and records for the company

Prepare payment voucher and online payment

Prepare monthly and ad-hoc invoices

Handle receipts of payment & claims

Preparation of all disbursements of cheques, and transfers

Work closely with the management, Operations and HR departments

Handle payroll & CPF related matters of about 50 employees.

Handle reimbursements

Handle IR8A submission

Any other ad hoc duties as assigned

Requirements:

Minimum 2 years experience in relevant duties

Must be strong in administrative support/ skills

Able to work independently, dynamic with initiative within timeline

A good team player and able to multi-task effectively with minimum supervision

Knowledge of Autocount & Singroll is an added advantage

Required skill(s): MS Office, MS Word, MS Excel

Able to communicate in both English & Chinese (to liaise with associates)

Working day: 5 Days work week (Mon-Fri)

Working area: Paya Lebar

Duties and Responsibilities

• Prepare account for small and medium-size clients in various industries
• Preparation ofindividuals, sole proprietorship, partnership, corporate and withholding tax computations for a portfolio of clients and ensure timely completion of deliverables
• Handle queriesfrom clients and IRAS
• Liaise with auditors, tax authorities and other statutory compliances on behalf of clients
• Other ad-hoc duties or assignments

Job Requirement

• Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Finance/Accountancy/Banking or equivalent
• 2 years experience is required
• Required language(s): Chinese, English (in order to liaise with Chinese speaking associates)

Job Types: Full-time, Permanent

Salary: $2,800.00 - $3,300.00 per month

About Our Client

Our Client is a leading food and beverage group in Singapore and the Asia Pacific. The company manufactures and markets a wide range of beverages under the reputed brand name and also owns and operates restaurant chains, serving varied culinary delights.

Roles & Responsibilities:

• Assign sales target for Key Account Supermarket Retailer (Online and Offline).
• Develop promotional strategies to achieve the overall banner/channel target set
• Manage trade promo spending within company allocated amount
• Propose new product listing/extension into the Key Account
• Regularly brief and communicate with the internal operations team on monthly/Adhoc promo setup and executions.
• Tracking Key customer service level and show improvement on scorecard report
• Review quarterly/hal business review with key customers.
• Working closely with internal marketing/trade marketing team on account management, category performance and effectiveness.
• Analyse sales performance for each customer and determine business growth potential.
• Sales forecasting accuracy for respective key customers been assigned.
• Responsible for key accounts receivables. Monitor AR aging and coordinate with credit control and accounts receivable team.
• Requires frequent dealing with HQ buyers & manage the business.
• Able to obtain good deals with better Return of Investments for the company

Job Requirements:

• Minimum a Diploma in Business Administration or its equivalent
• At least 3 years in Key Account Management role, function, as well as operations experience
• Proficient in Both English and Mandarin to deal with stakeholders at all levels
• Strong in negotiation
• FMCG Industry is preferred
• Certification in Sales & Marketing is desirable
• Will be leading a team of 3 Sales Representatives and 15 Sales Merchandisers

Monthly Basic Salary: $4,000 - $5,500

Monthly Mobile Allowance: S$60

Monthly Car Allowance: S$1,150

Normal Shift- 8 am to 5.45 pm

We regret to inform that only shortlisted candidates will be contacted

EA Personnel No R21101246

Company EA Registration No 21C0691

Roles and Responibilities:

• Propose strategies and assist preparations for key marketing activities
• Generate reports with actionable insights to guide direction of future activities
• Explore and testing out new marketing channels
• Assist or take up ownership on special projects

Requirements:

• Min. 1 year working experience in marketing-related functions
• A collaborator with strong communication & project management skills
• Ability to multi-task and work within tight deadlines
• Proficient with data crunching and able to make sense of data
• Experience in e-commerce marketing or marketing analytics is a plus
• Proficiency in Microsoft Excel and other reporting tools (eg. Tableau, DataStudio, etc) is a plus

Benefits:

• Attractive remuneration package
• Annual outpatient benefit (Includes dental and optical benefits)
• Health insurance
• Annual increment
• Performance bonuses
• Birthday leave
• Free bubble tea on Fridays

Are you seeking an exciting career in Business Analysis and Project Management? Look no further, FDM has got you covered!

To start off, you’ll receive paid foundational technical and professional training from FDM’s award-winning academy. Here you'll level up your skills, knowledge and know-how to succeed in a role as a Business Analyst or Project Support Officer.

Upon completion of the training, you will be placed with one of our industry-leading client partners, where you'll gain real-world experience and a massive boost to your resume. Our programme is designed to equip you with the tools and expertise you need to succeed, with training from industry experts and a focus on business-critical areas and financial industry awareness.

As a Business Analyst, you will bridge the gap between technology and business and play a crucial role in the future development of an organisation. With opportunities to work with various teams and departments, you'll identify and design new processes, systems, and solutions to meet business needs and enable opportunities.

As a Project Support Officer, you'll play a critical role in the success of projects, working closely with a Project Manager to plan, schedule, and track project progress. Your career prospects can range from Project, Programme or Portfolio Manager to Head of Project Management and beyond.

Benefits:

• Training is provided by industry experts, covering both technical and professional skills to ensure you are job-ready
• Gain skills across SQL and Excel plus receive the widely recognised Prince 2 certification, which will make you a highly desirable asset in any business
• Ongoing career support throughout your entire FDM journey, including professional development, mentoring, and social networking events with a community of peers
• A chance to launch a career in one of the most in-demand tech fields

Minimum Qualifications:

• Educated to a university degree level (bachelor or higher), no STEM degree required
• Demonstrable interest and desire to work in technology
• Ability to commit to completing our full 2.5-year graduate programme
• Eligible to work in Singapore

Don't miss out on this once-in-a-lifetime opportunity to fast-track your tech journey with FDM. Apply today!

About FDM

Our people are our passion and that's why we make your training and career growth our priority. We are a global professional services provider focusing on IT and one of the Singapore's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. With centres across Europe, North America and Asia-Pacific, and nearly 5,000 consultants currently placed on client site around the world, FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning FTSE 250 employer.

Diversity and Inclusion

FDM Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (80%)

1. To develop and implement programmes/ activities directed at improving clinical quality and patient safety.

2. To promote, entrench, and communicate the principle and the methodology of continuous improvement in the quality systems and among all healthcare workers. To conduct relevant clinical quality training and review its effectiveness to meet these needs.

3. To facilitate and coordinate the hospital’s Clinical Quality Assurance programmes, including the monitoring of its deliverables as per its annual improvement & safety plan.

4. To assure compliance and is responsible for the maintenance of accredited systems such as Joint Commission International (JCI), including the monitoring and evaluation of the systems compliance through regular surveillance and audit.

5. To facilitate and coordinate the development of clinical pathways for the top DRGs and clinical outcomes in conjunction with the Quality Plan and programmes.

6. Is responsible to implement, monitor, collate, analyse, and generate report of the hospital-wide clinical performance indicators and measures for continuous improvement use.

7. Is responsible to submit timely report as required by external agencies/ regulatory bodies, such as MOH.

(B) GENERAL (20%)

1. Promote clinical quality service programmes and activities in the whole hospital as well as in each department along with the department Heads.

2. Participate in relevant established workgroups, forums and committees to foster and consolidate quality management skills.

3. Participate in continuing education and keeping abreast with the latest developments in the clinical quality management specialty.

4. Commitment to professional growth and development through the ongoing process of formal and informal education.

5. Conduct internal audits and facilitates external audits.

Responsibilities

You will conduct inspections of sold units to ensure readiness for the handover of units to the purchasers/ representatives. You will ensure that all defects rectification works are done properly and efficiently by contractors with proper documentation. During the process of handover of the unit, issues on defects, complaints or disputes must be addressed in a timely and efficient manner with excellent customer service.

Requirements

• Degree in Estate Management or Diploma in Building Management/Building Services/ Property Management
• At least 1 year's Customer Service experience in Property industry
• Possess good interpersonal, communication and co-ordination skills
• Possess good customer service skills
• Attentive to details and commitment to quality standards
• Keen sense of urgency and a good team player

Company: Fashion Industry

Location: Central

Position: Customer Relationship Management Manager (Job ID:18777)

Job Description

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirement

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Preferably with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry.

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Relationship Management Manager (Job ID:18777)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Koh Siew Xing

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