Responsibilities:

We are seeking a detail-oriented Healthcare Claims Specialist to join our team. In this role, you will be responsible for reviewing and processing healthcare claims, ensuring accuracy and efficiency. You will collaborate with healthcare providers, patients, and insurance companies to verify claim validity and determine appropriate coverage. Your responsibilities include, but not limited to, as follows:

· Claims Processing and Review: Process and review healthcare claims, including pre-authorization requests

· Claim Verification: Verify claim information for accuracy and identify potential discrepancies or errors

· Coverage Determination: Determine appropriate coverage and benefits based on policy guidelines and medical necessity

· Stakeholder Communication: Communicate effectively with healthcare providers, patients, and insurance companies to address inquiries and provide updates

· Regulatory Compliance: Stay current with insurance regulations and industry trends to ensure compliance

· Record Keeping: Maintain accurate and organized records and documentation related to claims processing.

Requirements:

· Diploma/ Bachelor's degree in a related field or equivalent experience

· Minimum 3 years experience in healthcare, insurance, operations or a related field

· Proficiency in relevant software applications

· Strong analytical and problem-solving skills

· Excellent attention to detail

· Ability to work independently and as part of a team

· Strong communication and interpersonal skills

· Proficient in Microsoft Office Application for reports and preparation of presentation slides

· Confident to engage stakeholders of different levels

· Team player to support management and reportees

Responsibilities

• Oversee tenant leases, ensuring all documentation is completed and maintained accurately.
• Act as the point of contact for tenants, addressing lease-related inquiries and issues.
• Assist the leasing department in reviewing documentation to ensure it aligns with the company’s best interests.
• Monitor tenant adherence to leasing terms and ensure compliance with agreed-upon conditions.
• Disseminate electronic communications, such as circulars, to tenants on operational matters.
• Record and maintain tenant sales data, updating the database as required.
• Manage and update the tenancy database for real-time accuracy.
• Perform additional duties as required by the company.

Requirements:

• Diploma in Property/Estate Management, Marketing, or Business Administration.
• At least 1 year of relevant experience in a similar role or candidates with at least 1 year of administrative experience welcomed to try.
• Strong analytical skills and the ability to navigate challenging situations.
• Strong communication and writing skills.
• Capable of working independently with minimal supervision.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L6YWWWV5

Primary Objectives of Position

The job holder will undertake:
1) Facilities Project Management
2) Building, Facilities and Equipment Maintenance

Job Summary

An experienced and skilled Facilities Executive (Projects) at AWWA Ltd, responsible for managing and delivering projects from inception to completion, ensuring on time completion, within budget, and to the required quality standards. Overseeing the planning, design, construction, and maintenance of AWWA facilities, including office spaces, service centres, and other support facilities.

Key Responsibilities

i. Facilities Project Management

Manage multiple projects simultaneously; new construction, cyclical maintenance works, additions and alterations works and improvement projects for AWWA services which includes:
• Project planning – Develops and maintain project schedule, budgets and project plans based on users’ specifications
• Coordinate with external and internal stakeholders, consultants, contractors, and suppliers to manage project activities including specifications gathering, procurement, construction and completion of projects
• Conduct regular site visits to monitor project progress, ensuring compliance with project requirements, safety standards and regulations
• Oversee and manage project budgets and forecast, ensure accurate cost tracking and financial reporting, work progress claim and variation orders
• Develop and maintain effective communication channels with stakeholders, provide regular project updates and maintain project documentation, project process and progress reports
• Identify and report project risks and implement risk mitigation
• Administer project completion (takeover/handover) which includes compiling all project documents including OMM, warranties, as-built drawings and certificates from approving authorities; defects rectification and ensure that they are carried out promptly within Defects Liability Period
• Obtain the essential licenses and permits to operate any premises

ii. Building, Facilities and Equipment Maintenance

Manage the maintenance and upkeep of AWWA properties, premises and equipment for AWWA wide services which includes:
• Plan and conduct periodic inspection and update the facilities records
• Involvement in tenders/quotations exercises and appointment of contractors for maintenance works
• Ensure that the works are properly executed and completed according to contract requirement
• Liaise and coordinate with staff and vendors on facilities, building and equipment issues
• Check and certify delivery, service chits and invoices from vendors for work done
• Compile of all maintenance works’ documents e.g. warranties, etc
• Ensure that the required repair works and defective materials/equipment are completed or replaced within warranty period

Other Responsibilities

• Take up key role in the Emergency Response Team
• Respond to project / facilities related emergency calls after office hours
• Continuously improve work processes
• Carry out any other duties required by the assigned supervisor

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Title: Events Management and Sales Representative

About Innovation Organizations:

Innovation Organizations is a dynamic sales and marketing company that thrives on creating exceptional brand experiences. We specialize in face-to-face interactions to help our clients expand their customer base and achieve unmatched growth. Our vibrant and ambitious team works collaboratively to deliver innovative campaigns and unforgettable events.

Job Description:

We’re on the lookout for enthusiastic Events Management and Sales Representatives to join our expanding team. This dual-role position offers a unique opportunity to manage exciting events and drive sales results. If you’re a motivated individual who thrives in high-energy environments, this role is perfect for you!

What You’ll Do:

• Plan and execute impactful events that align with our clients’ marketing goals.

• Represent brands professionally through face-to-face sales and customer engagement.

• Coordinate event logistics, including setup, operations, and post-event wrap-up.

• Drive sales by showcasing products/services and closing deals at events and campaigns.

• Work closely with the team to develop and implement innovative promotional strategies.

• Build and maintain strong relationships with clients and customers.

What We’re Looking For:

• A confident and outgoing personality with excellent communication skills.

• Sales or events experience is a bonus, but we welcome individuals eager to learn.

• Strong organizational skills and the ability to handle multiple tasks simultaneously.

• A goal-oriented mindset and willingness to work in a team-based, supportive environment.

• Availability to work flexible hours, including evenings and weekends.

What You’ll Gain:

• Opportunities for career growth within the company.

• Comprehensive training in events, sales, and marketing strategies.

• A chance to work with a supportive, high-energy team that values innovation and creativity.

• Hands-on experience in managing events and building brand relationships.

Key Responsibilities

• Replying business correspondence with plain language and business writing techniques
• Conducting performance phone coaching to Driver Partners who breached platform's policy
• Be a bridge between Driver Partners and Users and conduct inquiry on disputes
• Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
• Imparting important messages and corrections tactfully with efficacy to Driver Partners who has committed disciplinary lapses
• Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

Key Requirements

• Minimum Diploma in Business or related field
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Objective thinker, able to be firm yet empathetic
• Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
• Excellent communication, interpersonal, and presentation skills

Job Summary:

We are seeking an experienced Building Management System (BMS) Specialist to join our team. The successful candidate will be responsible for designing, installing, commissioning, and maintaining building management systems.

Responsibilities:

- Design, install, commission, and maintain BMS systems

- Configure and program BMS software and hardware

- Troubleshoot and repair BMS system issues

- Collaborate with stakeholders to identify and implement energy-efficient solutions

- Develop and implement BMS system training programs for users

Requirements:

- Bachelor's degree in Electrical Engineering, Computer Science, or related field

- 3+ years of experience in BMS design, installation, and maintenance

- Proficiency in BMS software and hardware, such as Schneider Electric, Siemens, or Honeywell

- Excellent problem-solving and analytical skills

- Strong communication and interpersonal skills

Responsibilities:

• Oversee and manage end to end AML/KYC due diligence checks and compliance matters as required under Capital Market Service (CMS) license requirements
• Develop, implement and maintain a robust compliance framework to ensure controls are in place
• Review, revise and uplift all compliance manuals and policies and procedures, including Enterprise Wide Risk Assessment (EWRA)
• Identify regulatory trends and developments that impact business areas and advise on any material impacts to current activities
• Provide regulatory/compliance advisory support to relevant business units
• Provide advice with respect to marketing requirements of funds in various jurisdictions
• Organize and conduct staff compliance trainings
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time

Requirements:

• Degree with min 6 years of relevant compliance experience within the fund management, investment management or capital market service licensed entity or regulatory consulting environment
• Good knowledge of key applicable regulations such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Responsibilities:

• Industrial Trends & Insights: Analyze market trends, data, and customer insights to generate ideas for NPD.
• Product Positioning: Define competitive positioning and unique selling propositions (USP).
• NPD Leadership: Oversee the entire NPD process, from concept to completion, including reformulations.
• Cross-functional Collaboration: Lead efforts with Regulatory, Marketing, Supply Chain, Manufacturers, R&D, and Quality for timely product delivery.
• Supplier Liaison: Source and coordinate with contract manufacturers and formulators; serve as the main contact for NPD discussions.
• Formula & Compliance: Review formulations and ensure ingredient/design compliance with regulations.
• Product Testing: Ensure understanding of product challenge tests, stability, and compatibility studies.
• Costing & Pricing: Research market prices, generate product costing, and propose pricing.
• Product Introduction: Conduct product training for marketing teams and sales leaders.
• Post-launch Management: Analyze product performance, manage feedback, and provide technical responses.
• CAPA Response: Address corrective and preventive actions raised by Quality.
• Standard Procedures: Contribute to and implement standard procedures aligned with industry and QMS standards.
• Other Duties: Perform additional tasks and projects to meet company goals.

Requirements:

• Degree in Cosmetics, Chemistry, or a related field.
• Minimum of 2 years of working experience in product development or management within the cosmetics or skincare industry.
• Preferred Candidates with an interest in marketing within beauty, skincare, personal care, or similar industries is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

SUMMARY:

ESR is looking to fill a Fund Manager role within the Data Centre business (“the Business”). Reporting to the Senior Director Investments, Data Centres and working closely with other senior members of the Business, the successful candidate will lead the Fund Management function for ESR Data Centres.

ESR Group is Asia-Pacific’s leading New Economy real asset manager and one of the largest listed real estate investment managers globally. Our fully integrated fund management and development platform extends across Australia/New Zealand, Japan, South Korea, Greater China, Southeast Asia, and India, including a presence in Europe and the United States. We provide investors with a diverse range of real asset investment and development solutions across private and public investment vehicles. Our focus on New Economy real assets offers customers modern solutions for logistics, data centres, life sciences, infrastructure, and renewables. Our purpose, Space and Investment Solutions for a Sustainable Future, drives us to manage sustainably and impactfully for the communities where we operate and the spaces we develop to thrive for generations to come. ESR Group is listed on The Stock Exchange of Hong Kong (HKSE: 1821.HK). Visit www.esr.com for more information.

KEY RESPONSIBILITIES:

Under the direction and guidance of the Senior Director Investments, Data Centres, take ownership and responsibility to:

§ Lead fund management for various fund mandates under ESR’s data centre platform

§ Ensure end-to-end investment process is carried out in accordance with fund requirements

§ Drive product development and marketing of potential new data centre fund vehicles and syndication of existing data centre assets

§ Manage asset level and portfolio level performance measurement; recommend and implement strategies for improving fund returns

§ Carry outfund-level reporting, including production of quarterly reports, annual business plan and ad hoc reporting requests

§ Oversee fund-level financial modelling and preparation of various fund committee memos

§ Manage communications and requests for information from various stakeholders including new and prospective investors, lenders, and internal functions

§ Evaluate new investment opportunities from a portfolio standpoint, advising impact on portfolio weighting and returns

§ Advise on structuring / financing of potential investments, particularly from an offshore level

§ Manage FX / interest rate hedging program for relevant investments

§ Manage subscription line facility for relevant investments

§ Cultivate and maintain relationships with industry stakeholders, including debt and equity capital partners, intermediaries, tax and legal advisors, banking relationships etc.

§ Collaborate with internal teams, including acquisitions, development, legal, finance, and operations.

§ Provide coaching and guidance to junior members in the team.

QUALIFICATIONS:

§ Bachelor’s Degree majoring in business, finance, economics, engineering or equivalent; preference for candidates who also have a master’s degree in business administration, finance and/or real estate

§ Minimum 10 years of experience, with current experience working in a fund / portfolio management role for a regional / global investment manager

§ Experienced negotiating various commercial agreements, including limited partnership agreements, investment / asset management agreements, sale & purchase agreements, joint venture agreements, lease agreements and loan facilities.

§ Self-motivated and proactive; ability to work both independently and within a team environment;

§ Excellent interpersonal, negotiation and communication skills;

§ Able to work independently, resourceful, meticulous, and possess sound commercial sense with strong analytical aptitude;

§ Strong working knowledge of Excel, Word, and PowerPoint.

§ Fluency in English. Japanese language skills are highly advantageous given the current portfolio weighting to this market.

• Rare opportunity
• Broad exposure
• Digital banking role

A growing Digital Bank is seeking a Credit Management Lead to join the team.

Reporting into the Head of Credit Risk, the successful candidate will be responsible for leading a team of collection specialists. You will also be the drive the bank’s collections strategy, collections risk and productivity management – this includes development of frameworks, performance monitoring metrics etc. Using data analytics to deep dive into delinquency rates and making recommendations to strategy change.

The ideal candidate should have at least 10 years experience in collection management, preferably covering Unsecured and Secured products within a bank/financial services firm. Proven track record of team management abilities. Mandarin language is required as key stakeholders are native Chinese.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Look forward to hearing back, thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Job Summary:

We are seeking an experienced Building Management System (BMS) Specialist to join our team. The successful candidate will be responsible for designing, installing, commissioning, and maintaining building management systems.

Responsibilities:

- Design, install, commission, and maintain BMS systems

- Configure and program BMS software and hardware

- Troubleshoot and repair BMS system issues

- Collaborate with stakeholders to identify and implement energy-efficient solutions

- Develop and implement BMS system training programs for users

Requirements:

- Bachelor's degree in Electrical Engineering, Computer Science, or related field

- 3+ years of experience in BMS design, installation, and maintenance

- Proficiency in BMS software and hardware, such as Schneider Electric, Siemens, or Honeywell

- Excellent problem-solving and analytical skills

- Strong communication and interpersonal skills

What We Offer:

- Competitive salary and benefits package

- Opportunities for professional growth and development

- Collaborative and dynamic work environment

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Job Description:

• Strategize portfolio segmentation and optimize portfolio profitability while achieving business scale goals
• Acquire new customers from internal platforms and external channels, optimizing return on investment in the acquisition process
• Responsible for credit product management; design financial features such as pricing, repayment plan, revolving credit and so forth
• Handle existing customer management, increase conversion rate and product usage using campaigns and other effective tools
• Implement market research to understand trends, work closely with risk, IT and other teams to form business planning and drive sustainable growth
• Improve user experience and product efficiency for greater customer satisfaction
• Optimize operation flows and build SOP for product operations

Requirements:

• Bachelor’s degree and above in Computer Science/Engineering, Business Analytics, Information Technology, Economics, Statistics and other related fields
• 0-4 years of experience, preferably in consumer/digital/SME lending, or similar retail financial products.
• A builder mindset with strong experience in customer management, ideally with consulting firms, internet, fintech, banking, or financial institutions.
• Proven data analytics expertise to drive informed decision-making.
• Strong problem solving skills, proactive, to-do attitude and take initiative in action.
• Excellent communication and interpersonal skills, with the ability to work cross-functionally within the organization and with external stakeholders.
• Fluency in English and proficiency in an additional Asian language (Mandarin, Bahasa Indonesia, Bahasa Melayu, Thai, Vietnamese, Tagalog) is a strong advantage to collaborate across the region

Job Description

• Responsible for fixed assets management, controls and reporting
• Responsible for the expense reimbursement and payment requisition
• Monitor expense account and expense trend analysis
• Assist in preparation of expense budgeting for the Bank, review the actual performance versus budget, perform monthly cost variance analysis and provide recommendations
• Participate in procurement process, preparation of various procurement reports and documents in an accurate and timely manner
• Other ad-hoc tasks and project assigned

Requirements

1. A recognized university degree in Accountancy, Business Administration or relevant professional qualifications
2. Minimum 3 years of experience in Fixed Assets Management / Cost Management / Management Reporting role in financial services industry
3. Detail-oriented, analytical, able to work independently
4. Possess good communication, interpersonal relationship and negotiation skills
5. Strong command of Excel ad Access will be an added advantage
6. Proficiency in Chinese is essential as incumbent is required to write and understand documents in Chinese.

Logistic Officer

Work Location: Changi Naval Base, Project Office at Geylang area

Working days: 5.5 days 8am to 5pm, Alt Sat Full Day

Salary: $2500 to $3500 (depends on experience)

Requirements

Candidates possess at least a Diploma in Logistics/Supply Chain Management/Construction management/ Transportations or equivalent.

At least 2 years of fleet management or transportation management experiences, preferably from construction/civil engineering industry.

Job scope

Tracking and submission of documentation related to material movement (P.O / D.O).

Update reports on inventory and highlight any discrepancies.

Verify purchases and storage of inventory.

Facilitate enquiries with regards to office, equipment and inventory.

Allocate and direct manpower according to fleet schedule.

Submission and approval of personnel for clearance matters.

Generation and verification of temporary passes.

Ensure timely and accurate submissions of various documents.

Any other ad-hoc tasks as instructed by Logistics Manager.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job description:

• Report to Proposal manager
• Work on Quantity Surveyor related matters with minimum guidance
• Responsible for the full suite of Quantity Surveyor duties, from tender to pre-contract, post contract administration duties such as: review of contracts, quantity take-offs, preparing bills of quantities, sourcing and selecting of subcontractors
• prepare tender documentations, cost reports and cost plans; administer tender process; evaluate tenders and submit tender recommendation reports.
• Review and prepare process of payment for subcontractor
• Prepare progress claim and variation order claim etc.

Requirements

• Recognized Degree or Diploma in Quantity Surveying, Civil, Mechanical & Electrical Engineering
• Preferably for Civil QS with oil & gas experiences
• Fresh graduates are also welcome to apply.
• Strong technical background with sound knowledge of pre and post contract duties
• Good working knowledge of forms/conditions of contract
• Able to work independently and be a good team player as well.

Job Description

• Responsible for the day to day operations in the restaurant.
• Work with restaurant in-charge to support and manage the Japanese restaurant.
• Supervise and train junior staff to provide friendly, professional and attentive service.
• Review and recommend processes to improve overall restaurant performance.
• Maintain an effective daily roster to ensue minimum labour cost.
• Ensure consistency in the food standards.
• Formulating and developing marketing initiatives to increase sales growth.
• Contribute to and take part in management meeting.
• Experience in Japanese cuisine is an additional bonus

Requirements

• Passion for great food and great service.
• Ability to lead, train and motivate staff.
• Self driven to explore and push boundaries.
• Team player with positive mindset.

Are you a fresh graduate or an experienced Quant Analyst with up to 4 years of experience? Are you seeking an exciting career in a leading commodity trading team from an established hedge fund firm?

What We Offer:

• Exceptional career growth opportunities.
• Clear progression to a Portfolio Manager role.
• Collaboration with an amazing global team of experts.

Job Responsibilities:

• Collaborate closely with Portfolio Managers to generate commodity investment ideas through fundamental research and data analysis.

Qualifications:

• Recent STEM graduates from top-tier universities worldwide; First-Class Honours is highly preferred.
• No prior experience in the commodity trading domain required.
• Bilingual proficiency in Mandarin and English is preferred to coordinate effectively with Chinese-speaking global team members.

Take the first step toward a rewarding career in commodities trading—apply now!

License No.22S1076 | EA Reg.: R2197956

Our Client:

• Reputable Engineering Company
• 5 Days, Monday to Friday
• Location: East Region
• Up to $5000 per month

Responsibilities:

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals.
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans.
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely.
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization.
• Business Partnering focus with customers and the ability to detect unstated assumptions, resolve conflicts and handle complex management issues.
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project.
• Monitoring program and project performance of both internal and external service providers.
• Handle escalations professionally with vendors and customers.
• Ability to perform Scalability, Interoperability and Portability Analysis.
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports.
• Able to manage large and diverse teams handling different project segments.
• Presenting data and updates to Senior Management on projects’ performance.

Requirements:

• Minimum Diploma Certificate in relevant disciplines.
• Possess Project Management Professional (PMP) Certificate or equivalent is preferred.
• Minimum 3 years experience in manufacturing industry.
• Have experience in overseeing projects from scratch.

For interested applicants, please click “Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

Job Description:

• Responsible for assisting to plan, manage and ensure smooth implementation and monitor of projects assigned from inception to completion on time and of desired quality.

• Responsible for assisting to manage and monitor site operation, workers and contractors.

• Have knowledge in oil trading industry works and able to correct, impart and supervise works done on site.

Job Requirement:

• Willingness to work in non-climate-controlled conditions (heat, cold, outdoors).

• Physically capable of performing the above duties.

• Good technical knowledge.

Job Description:

O+O Service Delivery Manager will be responsible for L’Oreal North Asia & SAPMENA online and offline platform operation including eCommerce, OMS, CRM.

Manage Relationship with business on Run service

• In charge of Run activities for applications or services and conduct business review with business representatives
• Manage escalation from business teams and ensure business continuity and follow till closure
• Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)
• Own critical outbound communications from IT with business
• Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams
• Track and ensure business satisfaction and take necessary action to improve CSAT progressively

Monitor and control service delivery

• Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable
• Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence
• Work with Application management service partner to generate actionable insights to improve system availability and performance
• Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits
• Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams
• Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)
• Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions

The role:

This role not only governs operation vendors to provide daily IT operation support to business users but also requires very hands-on work resolving and preparing incident reports for critical/P1 incidents. It always acts as the SPOC(Single Point of Contact) from the Zone IT Operation team to manage business requirements and expectations for IT Support.

This role needs to work closely with the project team during the new project transition, including optimizing the handover process, redefining the knowledge-sharing checklist, and reviewing and sharing critical incidents post-go-live or under the AMS operation scope.

This role will also need to work closely with the non-digital domain IT SDMs to provide one IT operation support, including but not limited to Infrastructure, Security, Network, and Integration, as well as local digital IT counterparts, Global IT and CDMO, and platform support teams.

Key Job Accountabilities:

• Take the responsibility for all incidents and service requests backlog management post project go-live.
• Ensure all projects well handed over from delivery to operation vendor with the right governance from Zone IT.
• Set up from scratch or optmize exiting process to govern operation vendors provide IT support within aligned SLA per SOW.
• Proactive to drive or initial discussion with internal or external teams to align cross domain support process.
• Responsible for providing consistent monthly/quartly IT operation report to local team and share through IT webinar or email notification.
• Responsible for inbound and outbound data monitoring (API & batch file both) governance, ensure E2E data quality management take in place across all ecosystems.
• Host regular meeting with local team, understand business pain points and address their concern, engage operation vendor to address issue in a timely manner.
• Define and align holiday season support process during Double11, Double 12, X-Mas, Black Friday and New Year.
• Hands on or lead the teams support critical/P1 incidents, including but not limited to find root cause and resolve the issue permanently or set up monitoring process to prevent it happening again.
• Ensure timley notification will be sent/updated to all stakeholders when critical/P1 issue happens or planned/unplanned downtime.
• Account Request management including creation/modification/deactivation and audit support.
• Make sure in-scope applications/websites stability and availability, and improve user satisfaction on the IT operation we provided.
• Follow global standard ITSM policy and streamline to NA&SAPMENA zone, such as move ITSM tool from Jira to SNOW for all in-scope digital applications.

Profile & Position Requirements :

• At least 5 years Online or Offline IT operation experience in multicultural company, preferably with the knowledge of Anchanto, Salesforce, GCP, Tealium platforms support.
• With the mindset of continuous improvement from process governance perspective for leading operation vendors provide contingency IT support.
• Good communication skill in managing key business stakeholders requirements and expectation, and work closely with the other internal/external teams.
• Good time management skill to handle multiple tasks in an aglitiy way.
• Ability to govern operation vendors to manage the high tickets backlog and address high priority tickets.
• Proactive and self-motivated person, a good team player.
• ITIL certification and PMP certification is preferred.

We are looking for a dedicated ITSM Principal Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will be responsible for implementing and managing IT Service Management (ITSM) processes and tools to improve service delivery and support for our external clients. You will work closely with cross-functional teams to ensure best practices are followed and that our IT services align with business objectives.

Key Responsibilities:

• Design, implement, and optimize ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
• Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting capabilities.
• Collaborate with IT and business teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
• Analyse service performance metrics and trends to identify areas for improvement and implement solutions.
• Collaborate with the sales team to understand client requirements and demonstrate how our ITSM solutions can address their specific needs.
• Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our ITSM tools.
• Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
• Assist in the development and maintenance of ITSM documentation, including process flows, user guides, and knowledge articles.
• Participate in continuous improvement initiatives to enhance IT service quality and efficiency.

Job Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-3 years of experience in Design, Implement or operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
• Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
• Understanding of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
• Experience with incident, change, and problem management processes.

This is an Agency position in the Asia office, based in Singapore

Collaborate with APAC senior leadership and represent Chubb Life Global Agency team to formulate the following to achieve Chubb Life’s strategic ambitions in targeted markets.

Responsibilities:

• Compensation (Commission Structure, Basic and Leader Overriding) – Support local business unit to build new, make enhancement on existing, check and balance (with short/long term financial implication, sensitivity testing, risk analysis, market benchmark, control mechanism) before implementation. Review current compensation effectiveness periodically. Make recommendations to meet business objectives.
• Compensation (Indirect expenses) - Review local compensation effectiveness periodically. Especially to oversight on large expenses items including foreign trips, agency office space, MDRT initiatives, recruitment initiatives. Make recommendations to meet business objectives.
• New agency model (2 tiers compensation system, Champion Hubb, One Chubb, Referral) – Lead and ensure successful local implementation. Continuously track and review performance. Make adjustment and recommendations as needed.
• Channel efficiency - Review, forecast local agency channel value and profitability. Study management expenses and acquisition cost (example staff manpower, salary and compensation effectiveness, organisation chart and span of control, etc) Make recommendations to meet business objectives.
• Channel quality – Persistency (renewal business) management including local performance and initiatives tracking and implementation. Also to lead and manage any Risk, Compliance, Legal framework, scorecard and related initiatives.
• Industry recruitment – Support local to attract external industry leaders via competitive financial scheme (design, review, enhance, negotiate as needed), build comprehensive presentation slides, review contract terms and conditions, coordinate support and seek approval from stakeholders in local and global office. Develop on-boarding team, track early-stage performance to ensure successful business plan execution.

Knowledge and Skills:

• Direct hands-on experience in agency compensation, commission and expenses account.
• Direct hands-on experience on different agency model (including multiple tiers, different layers, full-time/part-time, add-on financing, branch model, GA model, outhouse/inhouse).
• Oversight on daily, weekly, monthly, quarterly yearly data and information. Advance skills on observations, forecast and predictions. Heads-up on strong and weak indicators and relevance performance.
• Apply data analytics skills and knowledge (with advance in Microsoft Excel). Support strategic planning in both short and long term to meet business objectives.
• Apply presentation skills and illustrate ideas, observations, actions, recommendations (with advance in Microsoft Power Point).
• Apply project management skills and knowledge (with Microsoft Visio or/and Project). Multi-tasking capabilities.
• Strong management and leadership skills for complex and multi-dimensional issues and high level of innovation and creativity in resolving problems.
• Strong leadership, interpersonal and influencing skills especially at Level-C.
• Team player with good working relationship with all staff levels.

Qualifications:

• Bachelor’s degree minimum, relevant professional industry qualification preferred 10+ years job experience in life insurance in Asia markets, with at least 5 years focusing on agency development or related.
• Good at details and tracking including project management and execution.
• Good command in English and one native language (Asia) in both speaking and writing.
• Good team player, gain trust, add value to local business, stay close to the front-line.
• Strong business sense, quick thinking and accept ad-hoc challenges.
• High degree of independence.