JOIN US AND GROWTH TOGETHER!

Location: Bukit Panjang Plaza, Bugis+, Singapore

Type of Employment: Full-time

Working days: 6 days a week

THE JOB:

A Management Trainee in F&B (Food and Beverage) is an entry-level position designed for individuals who aspire to build a career in the food and beverage industry, specifically in managerial roles. This program is typically structured as a training and development program where trainees undergo hands-on learning and are groomed to take on leadership positions within restaurants.

Keys Responsibility:

1. Training across Functions:

• Trainees rotate through various departments such as kitchen operations, front-of-house (service), purchasing, inventory management, and customer service.
• They learn about different aspects of food and beverage management, including operations, staffing, cost control, menu planning, quality standards, and customer satisfaction.

2. Skill Development:

• Leadership: Trainees are taught to manage teams, make decisions, and handle day-to-day operations.
• Customer Service: Focusing on how to provide exceptional service, manage customer complaints, and ensure a high standard of experience.
• Operational Skills: Learning how to oversee smooth operations in both the kitchen and dining areas.
• Financial Management: Understanding budgeting, profit margins, inventory control, and cost reduction strategies.

3. On-the-job Experience:

• Trainees typically get real-world experience by working directly in various roles within the F&B operation.
• They receive feedback from mentors or senior managers to develop the skills necessary for a future managerial role.

4. Career Path:

• Upon successful completion, trainees may be promoted to roles such as Assistant Manager, F&B Supervisor, or other management positions within the organization.

Ideal Candidate:

A passion for food and hospitality.

Strong leadership and communication skills.

Ability to work under pressure and handle multiple tasks.

Willingness to learn and take on new challenges.

Flexibility and adaptability to different operational environments.

In essence, a Management Trainee in F&B is someone who is undergoing intensive training to eventually take on a managerial position within the foodservice sector, with a focus on leadership, operational efficiency, and customer satisfaction.

Our company is looking to onboard a full-time Management Trainee for our company operations.

Responsibilities

- Shadow existing manager across different aspects of the operation

- Manage a team of 15 operation staff in our central kitchen

Requirements

- Professional F&B related training (school or work experiece)

Job Description:

• Delivering sales, outstanding customer experience, and operational expectations;
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service;
• Connects with every customer by asking open-ended questions to assess needs;
• Ability to learn and share the expertise of products and trends to fit customer’s needs;
• Maintains an awareness of all product knowledge, and current or upcoming product/trends;
• Contributes to a positive and inclusive work environment;
• Keen sense of business acumen, excellence in critical thinking and analytical skills;
• Team player with strong communication and interpersonal skills;
• Strategic player, driven and ambitious in delivery of results;
• Any other ad hoc duties assigned.

Job Requirements:

• A bachelor’s degree
• Experience in the Spa, Beauty & TCM Wellness industry are preferred
• Minimum 1 year of Spa/ TCM Wellness/ Sales experience will be an advantage
• High energy and a strong passion for delighting customers
• Drive and resourcefulness to deliver results
• Strong management skills with the ability to lead and motivate a team
• Able to work shifts, weekends and public holidays

Please submit your resume and cover letter outlining your qualifications and interest in this position to [email protected] or WhatsApp 98620979

Job Description

• Assist Outlet Manager to manage outlet operations
• Order and manage inventory from suppliers
• Ensure good customer service in accordance with company’s standards
• Oversee maintenance requirements of kitchen equipment and store build
• Grill and cook dishes according to company’s standards
• Prepare food at backend for grilling and cooking
• Ensure that all food and sauce portions are according to company’s standards
• Ensure that kiosk is clean and hygienic
• Any other ad-hoc duties assigned by superior

Job Requirements

• Candidate must possess at least Diploma/Bachelor's Degree in any field
• Team player with good leadership and communication skills
• Able to strive in fast paced environment

Together with our holding company, Jobskipedia Pte Ltd, we specialise in revolutionising HR solutions through creative recruitment. Our services includes web designing, HR advisory and event planning.

As a Management Trainee, learn business operations from business and marketing executives to provide you with a comprehensive understanding on business sustainability and long-term success.

Business Team

• Assist in sales campaigns to present relevant products and services to clients.
• Make sales calls to new and existing clients and cross-selling to generate business leads.
• Meet clients to build positive relationships and clientele.
• Funnel potential sales into a pipeline through outbound activities and develop new qualified opportunities.

Marketing Team

• Assist in digital marketing campaigns to create brand awareness.
• Create content that would entice our audience to manage successful marketing initiatives.
• Take charge of our social media platforms to better engage with the audience.
• Utilize your project management skills to execute the marketing calendar.

Recruitment Team

• Carry out outsourcing and networking with jobseekers in through our recruitment initiatives.
• Screen and interview potential candidates to ensure that they posses the right skills and abilities for the role.
• Advise our jobseekers through career coaching to increase their success in getting hired.
• Establish a relationship with our clients to understand further their recruitment needs to better align candidates for available positions.

Benefits and Compensation (2 year completion):

• Offered a permanent role in the organisation.
• High performers may be offered a possibility in equity-share holding.

Requirements:

• Min. 2 years of experience in the related field.
• Target driven to achieve the KPI and sales target.
• Ability to build rapport with clients and understand their needs.
• Independent, proactive and initiative driven.
• Willing to go the extra mile.
• Positive attitude and willingness to learn.

Position Title: Management Trainee

A management trainee works under the supervision of managers and executives in organizations. Their goal is to acquire all essential knowledge to become future managers, often in particular fields, such as marketing, sales, or operations. Management trainees may often rotate to different company departments to learn all company functions, policies, and staff duties. They contribute to strategic planning and help evaluate employee and department performance.

Duties includes Supervisor and Manager duties and may rotate task within Restaurant

Assist to create good working environment and develop subordinates by identifying areas that needs training and action to support it

Maintain high level of customer service

Orientate and train employees so as to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual

Ensure that daily opening and closing duties in the outlet are properly executed

Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method

Ensure that overall store image is maintained and the brand is well represented at all times

Monitor opening and closing duties of the outlet

Communicate daily and act as liaison between operations staff and management

Adhoc duties if necessary

Requirements

Able to perform shifts, long hours and work on weekends and Public Holidays

Motivated, result-oriented and a fast learner

Good organizational and planning abilities

Excellent interpersonal and communication skills

Positive attitude with ability to influence positively

Attractive career progression pathway

Computer literate and with excellent interpersonal skills

Participating in meetings, workshops, and other learning opportunities.

Observing and learning from experienced staff members.

Gaining knowledge of company policies, protocols, and processes.

Taking detailed notes and liaising with Managers, Supervisors, and other senior staff.

Fulfilling any requirements and meeting goals set out at the start of the traineeship.

Following all company regulations.

Requirements

• A Level or Local Polytechnic Diploma
• Experience in a management role or similar.
• Excellent written, verbal, and interpersonal skills.
• Proficiency in MS Office.
• Superb attention to detail.
• Strong leadership skills.
• A positive attitude and willingness to learn.
• Willingness to work overtime if required.
• Excellent time management skills.

Responsibilities:

• Manage daily admin and kitchen operations together with the team to reach daily goals
• Prepare daily and monthly reports to be sent to the office (invoice, petty cash, monthly attendance, Payroll reporting etc.)
• Work together with the Kitchen Supervisor in daily and monthly stock maintenance, ordering and inventory.
• Assist District Managers in preparing the monthly and yearly Food and Beverage division budget
• Establish and maintain effective working relationships within the team and the company
• Conduct and schedule trainings for new staffs
• Conduct briefings and performance appraisals to gauge staffs’ knowledge and guide them towards their career path
• Motivate the team in achieving daily/weekly/monthly targets.
• Act as a supporting & rotating role to perform duties of the Artist, and Prep as needed

Requirements:

• Has excellent conversational skills and knowledge in the English language
• Has a sense of leadership and ownership
• Has pleasing personality and with sense of urgency and responsibility
• Has at least 1-2 years of managerial experience in the F&B industry is advantegous

Position Overview:

The Management Trainee Program is designed to fast-track your career within the organization. It offers hands-on training, rotational assignments across key departments, and leadership opportunities to prepare you for managerial roles in the F&B industry. The role emphasizes learning operational processes, developing business acumen, and mastering people management skills to deliver excellent customer experiences and meet organizational goals.

Key Responsibilities:

1. Rotational Training:

• Gain exposure to multiple areas, including operations, sales, marketing, supply chain, and customer service.
• Work closely with department heads to understand and optimize workflows.

2. Operations Management:

• Supervise daily operations at outlets, ensuring smooth processes.
• Assist in achieving sales targets, profit margins, and quality standards.

3. Leadership Development:

• Lead small teams to achieve departmental goals.
• Schedule shifts, assign tasks, and mentor team members.

4. Customer Experience:

• Handle customer inquiries and complaints promptly and professionally.
• Monitor customer feedback and suggest improvements for better service.

5. Marketing Support:

• Assist in planning and executing promotional campaigns.
• Analyze market trends to attract and retain customers.

6. Business Analysis:

• Track and evaluate performance metrics like sales revenue, inventory turnover, and cost control.
• Prepare reports and presentations for senior management.

7. Project Management:

• Contribute to key projects such as launching new outlets, rolling out new menus, or integrating technology solutions.

8. Cultural Adaptation:

• Embrace the company’s vision and values while adapting to the local culture of the Chinese F&B market.

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants Responsibilities Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menuKitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern andkitchen storage capacity

• Oversee the setting up and cleaning of stations by staff• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

This position is responsible for assisting in the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Restaurant Manager in working with chefs and other personnel to plan menus in line with the brand’s culinary direction.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• Investigate and resolve complaints concerning food quality and service.

• Assist in dishwashing duties

• Perform other duties as assigned by management.

REQUIREMENTS

• Min Diploma or equivalent with relevant experience

• Require to work on a rotating shift basis which includes weekends and public holidays.

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

• Able to communicate in English and 1 other language

• Excellent vision required for seating guests, expediting food, cleaning equipment, and reading floor plans, charts, and schedules.

• Self-discipline and self-motivated and enjoys interacting with people and serving customers.

• Always maintain a high standard of personal hygiene with a clean appearance and neatly attired.

• Pleasant, Polite manner, Energetic, cheerful, and hardworking. Possess enthusiasm for learning and keen to get feedback for improvement.

• Ability to engage in physical activities which require long hours of standing during the working shift.

This position is responsible for assisting in the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Restaurant Manager in working with chefs and other personnel to plan menus in line with the brand’s culinary direction. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs.

• Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• Investigate and resolve complaints concerning food quality and service.

• Assist in dishwashing duties

• Perform other duties as assigned by management.

REQUIREMENTS

• Min Diploma or equivalent with relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

• Able to communicate in English and 1 other language

• Excellent vision required for seating guests, expediting food, cleaning equipment, and reading floor plans, charts, and schedules.

• Self-discipline and self-motivated and enjoys interacting with people and serving customers.

• Always maintain a high standard of personal hygiene with a clean appearance and neatly attired.

• Pleasant, Polite manner, Energetic, cheerful, and hardworking. Possess enthusiasm for learning and keen to get feedback for improvement.

• Ability to engage in physical activities which require long hours of standing during the working shift.

• Require to work on a rotating shift basis which includes weekends and public holidays.

This position is responsible for delivering quality food and maintaining kitchen standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Food preparation

• Verify that prepared food meets requirements

• Ensure quality control and presentation of the food

• Adhere to safety procedures

• Ensuring proper handling and storage of all food items in accordance with the standards and sanitation regulations

• Handle equipment, appliances, supplies, and tools

• Prepare and cook customer’s food order

• Preparing hot and cold dishes and executing requests based on required specifications

• Maintain cleanliness and hygiene of the kitchen

• Understanding and complying with the mandatory hygiene standards and requirements

• Assist in dishwashing duties

• Perform any other duties assigned by Chef

REQUIREMENTS

• Relevant experience will be an advantage

• Ability to work independently and in a team

• Physically and mentally fit and able to work in a fast-paced and demanding environment

• Willing to work shifts, weekends, and public holidays

Responsibilities:

• Achieve the shop sales and objectives that are set by the company
• Accountable and responsible for the day-to-day effective and efficient operations of the shop
• Responsible and committed in training staff and building teamwork
• Possess strong product knowledge, selling skills and able to manage optimal stock level in the shop
• Coach and counsel the team members for optimal shop performance
• Assist superior by performing the duties and tasks that are assigned at any time

Requirements:

• If we need , Able to work in weekends and public holidays
• Proven sales results, superior people management skills and shop operations experience
• Strong in coaching and counselling of team
• A team builder and developer
• Constantly explore and groom individual potential to acquire the skills and knowledge needed in the job

Provide guidance and day-to-day training to staff within assigned areaCarry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

Manage and coordinate activities with people, products and equipment to maximize sales and profit

ResponsibilitiesRestaurant Operations Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

Check readiness of restaurant for service day and brief service crew on staffing roster for service day

Manage customer flow and seating arrangementOversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

Ensure documentation of all cash shortage and surplus in record book and to tally payment collectionRestaurant Management & Planning Act as point of escalation for service crew regarding service issues

Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner Quality Assurance & ControlEnforce restaurant quality, service, cleanliness and value standards

Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurantImplement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People ManagementConduct induction for new hires to provide them with the necessary skills and information to carry out roles and functionsProvide training to encourage role rotation amongst service staff

Train and monitor staff in the company SOPs (standard operating procedures)Ensure workplace safety practices

This position is responsible for delivering quality food and maintaining kitchen standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Food preparation

• Verify that prepared food meets requirements

• Ensure quality control and presentation of the food

• Adhere to safety procedures

• Ensuring proper handling and storage of all food items in accordance with the standards and sanitation regulations

• Handle equipment, appliances, supplies, and tools

• Prepare and cook customer’s food order

• Preparing hot and cold dishes and executing requests based on required specifications

• Maintain cleanliness and hygiene of the kitchen

• Understanding and complying with the mandatory hygiene standards and requirements

• Assist in dishwashing duties

• Perform any other duties assigned by Chef

REQUIREMENTS

• Relevant experience will be an advantage

• Ability to work independently and in a team

• Physically and mentally fit and able to work in a fast-paced and demanding environment

• Willing to work shifts, weekends, and public holidays

• Prepare and serve order to customer accurately
• Inventory and cost control such as food wastage, minimise spoilages and portion control
• Follow SOP
• Ensure workplace safety and hygiene
• Ensure quality and safe for consumption food is served
• Ensure accurate end of day sales report
• Ensure good customer service
• Other related ad-hoc duties assigned

Job Responsibilities:

· Gain deep and thorough knowledge of the company’s food or beverage operation by rotating to different positions

· Maximizing sales and profitability of outlets

· Progressively master the skills to run restaurant operations.

· Ensure new employees are trained properly

· Follow up on the training progress of employees

· Ensure compliance in all areas, Company policies and procedures

· Any other ad-hoc duties assigned

We hope that you are:

· Punctual

· Passion for service

· Excellent and positive service attitude

· Candidate must be highly motivated, independent, and able to multi-task

· Able to work shifts, on weekends and public holidays

· Possess a positive attitude and initiative

Preparation

• Learn the operation process of the bakery department

- Advance preparation, weighing is done accurately, check extensibility and following the daily mixing schedule

• Dividing - Understanding the characteristics of each dough and able to perform troubleshooting

• Shaping - Understanding the amount of portion filling, roll up without damaging the dough, shape properly and according to the procedure

• Baking - Understanding and following the baking procedure and process

• Filing - Can weight correctly and understand the expiration date of each filling

• Sanitation – Understand and follow the correct cleaning procedures

• Other duties – Any ad-hoc duties as required by the manager such as housekeeping

This position is responsible for delivering quality food and maintaining kitchen standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Food preparation

• Verify that prepared food meets requirements

• Ensure quality control and presentation of the food

• Adhere to safety procedures

• Ensuring proper handling and storage of all food items in accordance with the standards and sanitation regulations

• Handle equipment, appliances, supplies, and tools

• Prepare and cook customer’s food order

• Preparing hot and cold dishes and executing requests based on required specifications

• Maintain cleanliness and hygiene of the kitchen

• Understanding and complying with the mandatory hygiene standards and requirements

• Assist in dishwashing duties

• Perform any other duties assigned by Chef

REQUIREMENTS

• Relevant experience will be an advantage

• Ability to work independently and in a team

• Physically and mentally fit and able to work in a fast-paced and demanding environment

• Willing to work shifts, weekends, and public holidays

Responsibilities:

• Gain deep and thorough knowledge of the company’s food or beverage operation by rotating on each position
• Maximizing sales and profitability of outlets
• Progressively master the skills to run restaurant operations
• Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary
• Ensure new employees are trained properly
• Follow up on the training progress of employees
• Ensure compliance in all areas, Company policies and procedures
• Uphold safety, hygiene and cleanliness as required by NEA regulations and company requirements
• Preparing of business reports and other ad-hoc duties
• Consistently monitor individual performance and progression with your superior and management
• Upon completion of all basic training, set new goals and objectives with the management for your progression in the company

Requirements:

• Passion for service
• Excellent and positive service attitude
• Candidate must be highly motivated, independent and able to multi-task
• Able to work shifts, on weekends and public holidays
• Possess positive attitude and initiative

We are looking for committed and passionate individuals who want to make a difference, with a positive attitude and strong work ethnics.

Job Description:

Fast track career path towards management

Comprehensive on-job training will be provided continuously for professional development and career advancement in Financial and Investment industry

Learn Digital Marketing, Advertising and Analytics skills, Content Marketing, Search Engine Optimisation, to stay relevant in the ever changing Digital World

Personal mentor-ship with various accomplished lifetime Million Dollar Round Table, Court of Table, Top of Table members to impart their valuable expertise

Requirements:

Minimum Education Criteria: Local Diploma or Bachelor's Degree

Management: 1 year (Preferred)

Sales: 1 year (Preferred)

Top reasons to join us:

Competitive remuneration package

All-expense paid travel opportunities yearly

Recognition for individual efforts

Dynamic and fun company culture

Maintain Work-Life Balance by having flexibility of managing your own time and schedule

Have a chat with us to find out if this career aligns with your goals and aspirations.

Reporting to the Outlet Chef/Restaurant Manager, you will assist in ensuring the smooth running of kitchen/ service operations in various aspects. A fast track career progression to Assistant Outlet Chef/Outlet Chef/ Outlet Manager, through a comprehensive training programme.

Responsibilities:

• Assist the Outlet Chef/ Outlet Manager in-charge in ensuring the smooth running of kitchen/ service operations.
• Responsible for food preparation, cooking and keeping the kitchen an equipment clean
• Meeting food quality expectations of customers
• Responsible for assisting the Outlet Chef in planning staff duty roster, preparing and cooking of food
• Assist Outlet Chef in ordering food for the week
• Ensure that there is little wastage in food preparation
• Make decisions on issues such as recruitment, discipline, termination of employment, performance assessment and reward.
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations
• Monitor outlet’s expenses, making sure that all costs are within the budget. Feedback regularly to Area Manager regarding any discrepancies or adjustments in the budgets
• Plan staff duty schedule for service crew and ensure sufficient staff, whilst minimizing costs. Organize staff stations each day
• Supervise operations in outlet and serve customers when required
• Handle cashiering, tally cash register and bank in cash daily
• Supervise cash flow and handle petty cash payments
• Handle customer complaints, maintaining good customer relationships
• Any other tasks as and when assigned by Management

Requirements:

• Degree in any faculty
• Experience in the kitchen environment will be preferred
• Has good exposure to Italian food
• Always keen to get feedback for improvement
• Mature and has good leadership skills
• Able to lead, train, manage and motivate staff
• Required to work on off-office hours as and when required
• Required to work in other outlets as and when required

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants

Responsibilities

• Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu

• Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of

delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern and

kitchen storage capacity

• Oversee the setting up and cleaning of stations by staff

• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiency

• Quality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices