Objectives:

• To plan and direct sales & marketing activities in a specific country to achieve agreed sales volume, pricing and selling cost objectives by implementing consistently the overall sales strategy, using technical, organizational and customer knowledge
• Provide inputs and participate in the marketing, market planning and technical development of products and services
• Manage business of global key accounts, regional key accounts and local accounts with suitable business model to ensure customer satisfaction and reasonable cost to serve
• Optimize business model to maximize on business potential capture with less of complexity & cost optimization
• Ensure of operating business under country regulations and BASF compliance standard
• Identification of new businesses, analysis and realization of profitable, strategic opportunities

Responsibilities:

Implementation of sales strategies

• Improve commercial results of product portfolio according to the strategies via product promotion/ introduction, proposals of marketing plans, analysis of and proposal of sales/ distribution channels, pricing proposals, analysis of market to support decision on future product development strategies

Define customer needs and product application to enhance achievements of sales targets

• Conduct market research via visits, calls, interviews etc. to identify and understand customers’ expectations and needs. Develop lists of potential customers after research of the data
• Establish and maintain industry contacts that lead to sales
• Provide inputs to determine the application of the agreed product and service by evaluating product and service marketability and customers’ technical needs
• Maintain up-to-date understanding of industry trends and technical development that effect target markets
• Work with the R&D, customer service and logistics personnel to establish a communication path with the customer to ensure sales opportunities for product and services.

Customer management

• Maintain direct contact with customers’ key personnel and work with customers and internal functions to resolve problems/ expedite matters
• Participate in meetings for customer problem resolution
• Direct flow of information for sales activities ad transactions (leads, billings, order, contracts) and evaluate data to ensure assigned sales goals are met

Sales development

• Develop sales and marketing proposals to trace customers’ needs on consumption analysis, product/service performance, technical services needs
• Maintain up-to-date awareness of market activities, industry trends and recommend to supervisor modification/ changes of strategies/ practices.
• Make regular sales calls/visits to develop professional relationship and follow up on needs with the aim to close deals and finalize contracts

Product promotion

• Deliver and/or participate sales presentations/ workshop/ trade road show/workshops to promote/ introduce products/services
• Credit management
• Conclude sales contracts according to company credit policies and provide customer information as inputs to F&A (Finance and Accounting) to support revision of credit policies
• Work closely with the personnel responsible for account receivable to ensure that the customers honor the sales contract terms
• Provide customer credit information for company credit control function, ensure timely payment of receivables to meet established sales targets and revenue goal

Market intelligence

• Evaluate market trends, the application of products/technology, the service needs, intelligence on competitors, etc to identify new business opportunities

Requirements:

• Minimum bachelor’s degree in business, commercial or other related fields
• Minimum 5 years above of relevant work experience
• Knowledge of the Food & Dietary Supplement Industry e.g., size, current situation, and future scenarios; key players, competitors, and other stakeholders; and regulatory and other statutory requirements
• Strong ability for analytical and strategic thinking

* Basic Up to S$18,000
* Work Life Balance & Friendly Environment
* Incentive Scheme & Career development

* Candidate with Minimum 15 Year experience in Investment Finance Industry
* Responsible for the P&L, Sales and Operations for the Service Division

Our company is looking for suitable candidates to join their growing business as Senior Investment Fund Manager.

RESPONSIBILITIES:

· Managed investments for single family office

· Research various fund structures and alternative investments

· Prepare market and monthly performance reports for investors

· Conduct quantitative and qualitative analysis on investment opportunities and prepare investment reports for decision-making purposes

· Perform due diligence, lead investments negotiations, and coordinate legal aspects

· Review business performance, recommend changes to the existing investment portfolios

· Identify potential strategic investment

· Lead the investment strategy and associated activities

REQUIREMENT:

· MAS Representative would be highly advantageous

· Master's/Bachelor's Degree in a quantitative discipline (Finance, Economics, Mathematics, or similar), with CFA preferred

· Preferable at least 15 years of relevant working experience in the stock exchange (US & HK market) or public equity investment background

· Strong quantitative and financial modelling background with hands on experience on building tactical asset allocation models

· Strong communication skills (English & Chinese) to liaise with Chinese-speaking director(s)

OTHER INFORMATION:
• Location : Milenia Tower (Near Suntec City)

• Working hours : 9.00am to 6.00pm (5 Days)

• Salary: up to S$18,000 higher/ Negotiable (Salary will commensurate according to experience & qualifications)

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to:

Email – [email protected]

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Are you ready to encourage more kids to engage with LEGO® play?

Join us as a Senior Manager in the Adults Go-to-Market team!

This is a 12-month contract role covering parental leave. No relocation assistance is offered for this position.

Core Responsibilities

• Craft tailored OESP marketing activation plans for specific passions and franchises appealing to the Adults & Family audience.
• Deeply understand and implement strategies across various marketing channels that resonate with adults and families aligning with LEGO® brand values.
• Analyze market trends and cultural variations to ensure the relevance and effectiveness of campaigns in diverse global markets.
• Collaborate closely with Audience Leads and cross-functional teams to integrate marketing initiatives uniformly across the organization.
• Apply extensive knowledge of integrated marketing principles to tell compelling brand stories that captivate the target audience.
• Champion the implementation of innovative marketing solutions that honor local cultural sensibilities while maintaining global brand standards.
• Provide thought leadership on emerging marketing techniques and channels relevant to the adults and families segment.
• Work under the direction of the Adults & Family Go to Market Director to refine strategies and contribute to overarching marketing objectives.

Play your part in our team succeeding !

You will be joining the Integrated Marketing Activation (IMA) team within the Markets & Channels Central Marketing team. Responsible for the orchestration of detailed, multi-channel marketing activation plans, aligning campaign execution with overarching business objectives and ensuring brand consistency while dynamically addressing market-specific gaps. Balancing Consumer Group, IP Partner and Marketing growth ambitions with resource allocation, IMA briefs fit-for-purpose campaigns finely attuned to audience needs, ensuring a seamless integration across Owned, Earned, Shared and Paid (OESP) channels to maximise efficiency.

The Adults & Family Go To Market Senior Manager within the IMA team is instrumental in deepening the LEGO® brand's presence and relationship with adults and families worldwide. Your expertise in adapting marketing strategies to various cultures and regions plays a critical role in expanding our reach and ensuring the continued growth of our iconic franchises in both established and emerging markets.

Do you have what it takes?

• Bachelor’s degree or equivalent experience in Marketing, International Business, Communications, or related field.
• Proven experience in crafting and driving marketing strategies for a global children's audience.
• In-depth knowledge of marketing channel dynamics, particularly those that engage adults 13+.
• Strong analytical abilities, with proficiency in understanding and applying market research and consumer insights.
• Ability to recognize and respond to cultural nuances in marketing, with a history of success in multi-regional growth initiatives.
• High proficiency in integrated marketing and campaign management.
• Excellent communication skills with the talent to work collaboratively in a fast-paced, global environment.
• Strategic approach that able to operate within the scope of global frameworks while addressing local market specifics.
• Proven track record of leading + developing informal teams and managing broad senior partner networks.
• Strong ability to drive strategic direction, meaningful innovation & agile solutions responding to the changing internal/external landscape.
• Through the line marketing experience: marketing professional with proven experience in adapting, developing innovative + integrated marketing campaigns.
• Data-driven thinking and strong commercial understanding.
• Strong track record of turning consumer, shopper and market insights into action.
• Experience working with FMCG or children's brands, with a focus on educational or entertainment products.
• Multilingual capabilities that enhance communication across varied cultures.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online on our LEGO Careers Portal today at: https://www.lego.com/en-sg/careers/job/senior-manager-adults-go-to-market-12-months-contract-6f940071082210005fb05bd08eac0000

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Overall Coordination and Administration
  • Monitor and maintain the IPM/IDG inbox, ensuring that all student queries related to the IPM program are addressed in a timely and professional manner.
  • Serve as the primary point of contact (POC) for communication with students regarding their program milestones and academic progression.
  • Regularly communicate with students through various channels (e.g., email, phone, meetings) to provide updates, address concerns, and ensure continuous engagement.
  • Send out timely updates to students regarding important IPM/IDG-related news, announcements, and deadlines.
  • Ensure that all students experience a smooth learning journey throughout their tenure in the IPM program by proactively managing any issues or challenges that may arise.
  • Foster a positive and engaging learning environment for students, addressing feedback and concerns promptly.
• Communication and Reporting
  • Assist in coordinating follow-up actions from committee meetings and ensuring that recommendations are effectively implemented.
  • Assist the Programme Coordinator in preparing and supporting the quarterly IPM Curriculum Committee meetings, ensuring that all relevant materials and updates are provided.
• Enrollment and Admissions
  • Manage the admissions process, including reviewing applications, conducting interviews, and collaborating with relevant stakeholders to assess and select candidates for the IPM program.
  • Assist in preparing and sending offer letters to selected candidates, maintaining consistent communication with applicants throughout the admissions process.
  • Ensure seamless graduation processes by coordinating with the Registrar's Office and other relevant departments to finalize student graduation requirements and ensure all processes are completed accurately and efficiently.

• Diploma or degree with at least 3-5 years of relevant work experience.
• Familiar with operations in the education sector.
• IT-savvy and proficient in Office 365.
• Proficient in using Learning Management and Training Management System portal is an added advantage.
• At least 1 to 2 years organising events in the education sector.
• A resourceful style with the ability to work independently, take initiative and manage multiple tasks and projects as well as to be a team player who is eager to collaborate with others.
• Meticulous, has an eye for detail and appreciates the value and need for thorough planning and good documentation.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Donor-funded Scholarships
  • The job holder will work with his/her team to manage the end-to-end process from scholarship application to award and disbursement.
  • He/She will conduct selection committees and work with the various Schools and Office of Advancement on selection and donor concurrence.
  • He/She will also conduct an Academic Review after each term to determine the status of the scholars' eligibility to continue with their scholarships.
• MOE Scholarships
  • The job holder will work with Admissions and MOE on awarding of the ASEAN scholarships and S&T scholarships.
  • The job holder will conduct a briefing to MOE scholars at SMU at the beginning of each Academic Year and assist scholars on auxiliary expenses that are part of their awards.
  • He/She will also keep track of the scholars' academic performance and eligibility to continue with their scholarships.
• Non-Tuition Fee Schemes, Loans, and Work Study Grants
  • The job holder will also oversee activities required to award non-tuition fee related schemes to SMU students such as study mission grants, exchange scholarships and community service project grants.
  • The job holder will work with Finance to assist students with loan applications such as Tuition Fee Loans (TFL) and Study Loans.
  • For work study grants, the job holder will work with hiring offices and HR to hire qualifying students for the Work on Campus programme.
• Outreach/Marketing effort and customer service
  • The job holder will be responsible for outreach presentation and talks, participate in SMU Open House and other events as part of a joint OAFA effort alongside the admissions team.
  • The job holder and his/her team will manage enquiries (phone calls, emails, walk-ins, appointments) from prospective students/parents and current students/parents.
• Student Awards
  • Each year CSFA serves as secretariat to facilitate the selection of Valedictorian/Salutatorian, coordinating with the interview panel and shortlisted interviewees.
  • The job holder will work with schools and RO to enrol students into ISIS for academic and non- academic awards

• Degree with at least 10 years of administrative work experience (preference for prior experience in higher education or governmental organisation.)
• Proficient in Microsoft Office applications, Canva, Power BI and Adobe Acrobat.
• An ability to project manage and adhere to strict timelines while delivering quality outputs.
• Strong marketing and outreach skills.
• Strong communications skills, both spoken and written.
• Strong data analysis skills, to use data in order to visualize and understand trends.
• Highly motivated and driven, with good leadership, critical thinking and analytical skills
• Good time management skills, meticulous and committed to delivering quality outputs.
• Ability to adapt to change, solve challenging issues, and be resourceful in managing difficult situations.
• Ability to work effectively, multi-task, lead and motivate team members towards meeting deliverables
• Ability to work with multiple stakeholders to execute potentially complex processes.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Nanyang Academy of Fine Arts (NAFA), University of the Arts Singapore, an esteemed arts institution with a global reputation seeks an administratively strong Manager at the Strategic Communications Office.

Key Responsibilities

You will be managing the corporate website, which includes the calendar of events, Academy updates, and lead in ongoing service enhancements to improve user experience (UX). You will develop content for bi-monthly e-newsletter to external stakeholders, collate and develop content, microsite and video content for Year-In- Review with appointed agency, develop annual festive greetings artwork with NAFA talents and manage the quality service management inbox and work with relevant departments to attend to complaints and queries.

You will be required to be proficient in speech writing for senior executives, as well as capable of translating work to Chinese, for marketing collaterals and Chinese social media platforms.

In addition, you will be a part of the internal account servicing team to vet collaterals and ensure they are aligned with the NAFA branding guideline.

Requirements & Qualifications

1. Degree in Marketing/Mass Communications/Digital Marketing

2. Minimum 7-10 years’ experience in marketing/mass communications/digital marketing

3. Meticulous and strong attention to detail with project management abilities

4. Ability to work independently with minimal supervision

5. Service oriented, highly motivated, results oriented, resourceful, keen problem solver and eager to learn new media

6. Excellent writing and editing skills with the ability to adapt writing style for different audiences online and offline, and a passion for storytelling and creativity

7. Demonstrated ability to build and manage strong relationships with internal stakeholders

Be a part of NAFA and shape the future of arts education in Asia.

Apply now!

Main duties and responsibilities:

• Manage sales activities, address customers' enquiries, sales order processing, initialing of quotations.
• Seek lead contacts from various sources and perform marketing/cold-call.
• Perform support to Sales Admin and Marketing function.
• Site visit / meeting to discuss on delivery requirement.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Follow-up with site visit, order coordination and payment collection.
• Other ad hoc assignment as assigned.

1. Identify and pursue new business opportunities in civil works.

2. Build and maintain strong relationships with clients, contractors, and stakeholders.

3. Conduct market analysis to understand industry trends and customer needs.

4. Collaborate with project teams to develop competitive bids and proposals.

5. Attend industry events and networking opportunities to promote our services.

6. Monitor project performance and provide regular updates to management

7. Excellent communication, negotiation, and relationship-building skills.

8. Self-motivated with a results-oriented mindset.

9. Experience in business development or sales within the construction sector, particularly in civil works.

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

The Performance Marketing Manager will focus on driving measurable results, increasing ROI, and enhancing the overall effectiveness of marketing initiatives.

You will also -

• Define marketing strategy and develop highly engaging, strategically focused digital campaigns to drive traffic and revenue to our website and retail stores.
• Drive growth through targeting, ad campaign setting, and measurement of key metrics like CPL, CPC, and CAC
• Drive advertising content and delivery including print, digital, and video assets to meet objectives for digital advertising
• Manage and execute SEO content strategy and SEM keyword bidding, ensure first page rank for key search words
• Analyse and track the effectiveness and impact of marketing campaigns. Oversee performance marketing budget to enhance the Return on Advertising Spent (ROAS)
• Evaluate funnel conversion, repeat and penetration rates, and engagement metrics and provide recommendations for continuous improvement of metrics.

We want to speak with you if you are / have –

• Obsessed with driving high ROI
• At least 3 years of experience in driving results in performance marketing for consumer brands
• A highly motivated individual willing to be flexible and adapt to changing requirements when needed
• Have a deep understanding of brand strategy and consumer insights
• Candidates must have strong critical-thinking and problem-solving skills
• Comfortable with a very fast-paced start-up environment

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Key Responsibilities:

• Sales Strategy & Growth: Develop and implement effective sales strategies to increase loan origination and maximize revenue growth. Lead the sales team to meet targets and KPIs.
• Operational Efficiency: Design, optimize, and implement workflow processes and standard operating procedures (SOPs) to streamline day-to-day operations.
• Process Automation: Identify areas for automation and work on automating repetitive tasks using CRM tools and other software systems to improve efficiency and accuracy.
• CRM Management: Oversee and manage CRM systems to track leads, monitor customer interactions, and improve customer retention strategies.
• Team Leadership: Manage, train, and motivate the sales and operations teams to ensure high performance, effective communication, and alignment with company goals.
• Compliance & Regulatory Oversight: Ensure that all processes comply with local regulations and industry best practices.
• Data Analytics & Reporting: Analyze sales data, performance metrics, and customer feedback to generate actionable insights and drive business improvements.
• Customer Experience: Ensure a smooth and seamless customer journey from loan application to approval, ensuring high customer satisfaction and repeat business.

Requirements:

• Experience: Minimum of 3-5 years of experience in sales, operations, or process management in the financial services or moneylending industry.
• CRM Expertise: Experience in configuring, customizing, and automating workflows within a CRM system.
• Process Design & Automation: Proven ability to design efficient workflows, streamline processes, and implement automation to enhance business operations.
• Leadership Skills: Strong leadership and people management skills, with a focus on team motivation, training, and performance optimization.
• Analytical Mindset: Strong analytical skills with the ability to interpret data and metrics to make informed business decisions.
• Knowledge of Industry Regulations: Familiarity with the licensing requirements and regulatory environment governing moneylenders in Singapore.
• Communication Skills: Excellent communication and interpersonal skills to work effectively with internal teams and customers.
• Tech-Savvy: Comfortable with using technology and software tools to improve productivity and business operations.

Why Join Us:

• Competitive Salary & Benefits: We offer a competitive salary package and performance-based bonuses.
• Career Growth: Opportunity to lead key projects and contribute to the growth and success of a reputable company.
• Dynamic Work Environment: Be part of an innovative and fast-growing company with a supportive, collaborative culture.
• Training & Development: Ongoing opportunities for professional development and career advancement.

How to Apply:

If you are a motivated individual with a strong background in sales, operations, and process automation, we want to hear from you!

We are an equal opportunity employer and welcome applications from all qualified individuals. Only shortlisted candidates will be contacted for an interview.

Main duties and responsibilities:

• Manage sales activities, address customers' enquiries, sales order processing, initialing of quotations.
• Seek lead contacts from various sources and perform marketing/cold-call.
• Perform support to Sales Admin and Marketing function.
• Site visit / meeting to discuss on delivery requirement.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Follow-up with site visit, order coordination and payment collection.
• Other ad hoc assignment as assigned.

Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner with other departments to transform and innovate the delivery of simple, honest and customer-focused insurance solutions. You will be an integral member of the Actuarial General Insurance Team who will work in collaboration with other key team members, the Business Department and Claim Department on key functions pertaining to General Insurance pricing.

Key Responsibilities

• Provide data-driven insights using external and internal data sources to enable business initiatives via portfolio management
• Drive discussion with underwriters and claims team to gather insights into business and claim trends
• Provide pricing and analysis support to business stakeholders
• Develop automation solutions to actuarial work processes
• Ensure deliveries follows the department's best practice on risk and compliance

Requirements & Competencies

• Good progress in actuarial qualifications with 3 - 5 years of relevant experience in General Insurance pricing or portfolio management actuarial function
• Experience in using data software & machine learning software will be added advantage
• Strong team player who is adaptable, open to a dynamic working environment and willing to explore new ways of working
• Excellent analytical and communication skills

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Assistant Manager (Lobby Lounge) to join our team!

As a F&B Assistant Manager (Lobby Lounge), we rely on you to:

• Be responsible for the everyday operation, management, marketing and overall performance of Lobby Lounge
• Over-see the day-to-day running of the outlet in connection with staffing, service, cost control, achieving maximum revenue and guest satisfaction
• Delegation of duties and responsibilities to his / her team members
• Ensure all rules and regulations are adhered to responsibly for uniformity and are in line with the companies’ policies.

Requirements

• Minimum 3 years’ experience in a similar capacity in an international class hotel

The Restaurant General Manager of Butcher’s Block is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant General Manager, you will act the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

Candidate's Profile

Knowledge and Experience

• Bachelor Degree in Food and Beverage/Hospitality Management or extensive hands-on experience in similar restaurant concept.
• Minimum of 5 years of experience in the hotel or free-standing restaurant and bar environment, minimum 2 years in similar position.
• Prior work experience in Asia, Singapore or Southeast Asia preferred.
• Accustomed to and comfortable with media exposure.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Involvement in reservations and understanding of Revenue Management processes.
• Thrives in large scale operation and high volume operation.
• Detailed knowledge of culinary trends.
• Strong understanding of sustainability.
• Familiar with LQA and Forbes standards.

Competencies

• Extrovert, sociable, and avid representing the outlet and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and sets trends.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates actions together with Restaurant Chef In-Charge.
• Sense of urgency and able to priorities.
• Good business acumen.

Restaurant Profile

Butcher’s Block is an avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. Helmed by new Chef de Cuisine Jordan Keao, who was born and raised in Hawaii where cooking, fishing, hunting and farming are a part of everyday life, it exhibits the highest quality of produce, meats and seafood sourced from around the world translated through fire. Feast your eyes on premium meats hanging in the Meat Vault and over 200 exciting wine labels, including a good selection of natural wines, in the Wine Library.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Stakeholder Engagement
  • Seek opportunities to engage and cultivate good relationships with alumni.
  • Introduce and implement initiatives to build and deepen relationships with local and overseas alumni communities across different demographics.
  • Collaborate with Schools, Offices, Colleges and Institutes (SOCIs) as a strategic partner to co-organise alumni activities, events and engagment programmes.
  • Partner student groups in engaging their alumni.
  • Work as a team member in OAR to support department and university-wide events.
• Volunteer Management
  • Manage and enhance mentoring programmes.
  • Provide direction and support to alumni communities and representatives on their initiatives, budget and related matters.
  • Maintain and update datalists of alumni communities and their respective members.
• Event Planning and Management
  • Conceptualise, plan and execute alumni activities of mid to large scale including panel discussions, Homecoming, Volunteer Appreciation and Alumni Awards.
  • Facilite event registration and provide timely updates.
  • Conduct post event surveys to canvass feedback and identify the diverse needs of the community so as to improve programme offerings.
  • Measure the success of events and programmes though the collection of and analysis of data.

• Bachelor Degree with at least 4 years of working experience, preferably in the higher education sector, in the areas of relationship and event management.
• Proven good track record in the planning and executing of community building events. Understanding of alumni relations will be an advantage.
• Possess good initiative, is detail-oriented with good administration and organisational skills.
• Demonstrate competent stakeholder engagement and project/vendor coordination, able to manage concurrent initiatives.
• Demonstrate professionalism in conduct and speech, strategic and critical thinking skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal).
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Able to thrive in a fast-paced environment, and adapt to evolving circumstances.
• Demonstrates a strong work ethic, able to work independently and in team settings.
• Able to work outside regular work hours.
• Occasional travel may be required.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Objectives of this role

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate in more than one language

Roles & Responsibilities

• Manage the preparation of accurate monthly, quarterly, and annual financial statements, including income statements, balance sheets, and cash flow reports, tailored to the F&B business.
• Conduct financial analysis to compare actual performance against budgeted figures, analyzing variances, and providing insights into cost management, sales performance, and profitability.
• Provide management with financial reports and key performance indicators (KPIs) to assist in decision-making, strategic planning, and operational improvements.
• Oversee the calculation and management of food and beverage costs, ensuring efficient inventory management, proper valuation, and control of waste or spoilage.
• Monitor payroll expenses, overtime, and staffing levels in relation to revenue, and ensure that labor costs are optimized to align with sales projections.
• Provide accurate financial forecasts, adjusting for any changes in operations or market conditions, and ensure that forecasts are aligned with the company’s goals and objectives.
• Ensure that the company complies with Singapore's Goods and Services Tax (GST) regulations, preparing GST returns and managing tax filings on time.
• Work with external auditors to facilitate the annual audit process, ensuring compliance with both local regulations and international accounting standards.
• Manage and maintain accounting software
• Work closely with operations, purchasing, and sales teams to ensure smooth financial processes and provide financial insights to improve operational performance.
• Any ad-hoc duties as assigned.

Objectives of this role

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate in more than one language

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

· Lead and spearhead Public/ Government Service business development activities

· Plan, develop, and implement policies and strategies for the organization's growth and diversification in the local market

· Drive efforts to expand market share within Singapore

· Conduct research and analysis of business opportunities, assess potential local markets, and develop projects for new marketing initiatives

· Evaluate projects through financial feasibility studies, market research, and planning

· Collaborate extensively with other departments on local projects and developments

· Provide strategic direction in business expansion based on a thorough understanding of business administration procedures and legal requirements

· Monitor the activities of external and internal parties to achieve business objectives

· Investigate the feasibility of setting up new business ventures to agreed business and legal standards

· Communicate and interact with government regulatory bodies to ensure compliance and protect the company's interests

· Monitor relevant economic, financial, social, market, and administrative trends within Singapore

· Identify and evaluate products, services, or companies for potential distribution, mergers, acquisitions, or joint ventures in the local market

· Conduct market research on local business potentials

· Explore licensing of products and acquisition of suitable companies through alliances, joint ventures, mergers, etc

Requirements

· Knowledge in Accountancy, Business Administration, or equivalent

· Experienced in financial reporting, systems, and analysis

· Proficient in software tools and financial modeling; experience is an advantage

· Outgoing, independent, and possesses strong people skills

· Excellent presentation and writing skills

· More than 7 years of experience in management reporting, accounting, or financial analysis

· Ability to interpret financial methodology

· Working location is in Jurong East / Ang Mo Kio

· Singaporeans Only

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We're seeking an experienced Business Development Manager to drive growth and expansion in the space and satellite industry. The ideal candidate will identify and capitalize on new business opportunities, build strategic partnerships, and foster relationships with key stakeholders.

Key Responsibilities:

1. Develop and execute business development strategies to expand our presence in the space and satellite market.

2. Identify and pursue new business opportunities, partnerships, and collaborations.

3. Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders.

4. Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies.

5. Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers.

6. Negotiate and close deals, ensuring revenue growth and profitability.

7. Represent the company at industry conferences, trade shows, and networking events.

Requirements:

1. 3 to 5 years of experience in business development, sales, or marketing within the space and satellite industry.

2. Strong network and connections within the industry.

3. Proven track record of successful business development and deal closure.

4. In-depth knowledge of space and satellite technologies, applications, and market trends.

5. Excellent communication, negotiation, and interpersonal skills.

6. Bachelor's degree in Business Administration, Engineering, or a related field.

Preferred Qualifications:

1. MBA or advanced degree.

2. Experience working with government agencies, space agencies, or international organizations.

3. Familiarity with satellite communications, Earth observation, navigation, or space exploration.

4. Certification in business development or sales (e.g., CBDO, CSO).

Skills:

1. Strategic thinking and planning.

2. Business development and sales.

3. Market research and analysis.

4. Partnership development and management.

5. Negotiation and conflict resolution.

6. Public speaking and presentation.

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Purpose

The account manager's job purpose is to be the key driver behind sales revenues for the various Media advertising spaces that Stellar Lifestyle markets.

Responsibilities

The job responsibilities cover the entire selling cycle in pursuing business opportunities with both direct customers and advertising agencies. In summary, you will:

• Grow our advertising business in established sectors as well as pursue new accounts development in untapped markets.
• Take pride in professional account servicing and be committed to close every business deal with integrity and thorough servicing.
• Be at the forefront of providing innovative solutions in the Out-Of-Home media environment.
• Spearhead and develop creative and integrated media solutions for advertisers to maximise the impact of their advertising campaigns by using offline and online engagement offered by the company.
• Candidates with online website/portal/apps advertising sales will have an added advantage.

Qualifications & Work Experience

• Candidate should preferably possess a relevant Diploma or Bachelor's Degree in, Business Administration, Marketing, Media and Advertising Management or equivalent
• Candidate should preferably have more than 2 years of relevant experience in media and/or advertising sales or any additional experience
• Fresh graduates who are passionate in advertising and sales or who have related internship experiences are welcome to apply.
• Strong passion for the media and advertising industry is a must
• Good written and spoken communication skills, with strong negotiation and numeracy skills
• Meticulous, ability to multi-task and work within tight timeline
• Possess positive disposition, independent, resourceful and a team player

•⁠ ⁠Supervises and coordinates activities of the employees to ensure that the club is running efficiently and profitably.

•⁠ ⁠Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

•⁠ ⁠Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

•⁠ ⁠Enforcing discipline and accept zero tolerance.

•⁠ ⁠Represent the performing artistes to attend all management meetings.

•⁠ ⁠Ensures the hospitality of the guest.

•⁠ ⁠Assists in interviewing, hiring, and training applicants/employees.

•⁠ ⁠Plans, assigns, and directs work.

•⁠ ⁠Appraises good performance of employees.

•⁠ ⁠Coaches poor performance of employees.

•⁠ ⁠Negotiating contracts and fee, booking venue and handling publicity.

•⁠ ⁠Foster and strengthen teamwork.

•⁠ ⁠Addresses complaints and resolves problems.

•⁠ ⁠Must be prepared to work during weekends and public holidays

Primary Responsibilities:

Development and Maintenance:

• Develop, configure, and maintain IBM Content Navigator and IBM Case Manager solutions.

• Customize widgets and implement solutions using modern programming languages like Java and J2EE.

• Ensure effective deployment of artifacts across all environments.

• Solution Design and Development:

• Design and develop Enterprise Content Management (ECM) solutions using IBM Case Manager.

• Integrate FileNet applications with other interfacing systems.

• Work with RESTful services and J2EE standards to create custom Java components.

Architecture and Strategy:

• Engage with customers to design and architect tailored ECM solutions based on their business needs.

• Analyse complex data flows and define technical strategies accordingly.

• Work with large-scale enterprise IBM P8 Architectures, ensuring efficient installations and documentation of business requirements.

Troubleshooting and Support:

• Perform root cause analysis and resolve issues in applications and web servers.

• Ensure the reliability and performance of systems by proactively diagnosing and rectifying problems.

Web-Based UI Development:

• Leverage web standards and Dojo toolkit to design and develop web-based UI modules.

Requirements:

Technical Experience:

• Hands-on experience with at least 2–3 FileNet projects, with a minimum of 5 years of direct experience.

• Strong knowledge of ECM products, including designing and developing IBM Case Manager solutions.

• Experience with Java, J2EE, and integrating FileNet applications with other enterprise systems.

• Proficient in RESTful services and deployment practices.

Skills and Expertise:

• Strong understanding of FileNet architecture, including installation and customization.

• Good knowledge of troubleshooting techniques for applications and web servers.

• Familiarity with Web Standards and tools like Dojo for UI development.

The incumbent will be responsible for providing technical support leading MHI-AP’s efforts as a regional after-sales service hub to expand the refrigeration system market in Southeast Asia.

Roles & responsibilities

After Services Sales

• Provide technical support in details to customers.
• Educate/support local service partners in Southeast Asia including Singapore, Indonesia, Thailand and Vietnam
• Promote after sales service activities for existing and potential customer’s refrigeration systems.
• Manage the sub-contractor organization
• Manage the service/maintenance support system.
• Trouble shooting engineering matter support

HR Management

• Lead, evaluate and develop the Refrigeration System BU engineers, including direct instructions on service activities to team members;
• Manage the supervisory service arrangement to customers’ sites to facilitate execution of works.
• Support the manager to assign engineers to specific service project, arrange/adjust engineers’ schedule.

New Business Development

• Promote after sales service business in Southeast Asia in cooperation with Mitsubishi Heavy Industries Thermal Systems, Ltd. (MTH).
• Support an engineering matter for new sales to receive new refrigeration system orders.

Job Requirements

• Bachelor’s Degree in Engineering, Business
• Minimum 3 years experience as service engineer of chiller systems
• A wide range of knowledge on sales activities and engineering functions
• Multi-year experience on sales and/or commercial in large plants, such as refrigeration units and power generation plants
• Ability to coordinate between MTH Japan and MHI-AP
• Able to work under pressure
• Chiller operation, maintenance, and trouble shooting
• Broad and deep knowledge of chiller system products handled by MTH
• Effective communication skills (written and spoken) to interface with parties both inside and outside the organization, overseas and Japanese customers and Mitsubishi group counterparts such as MTH Japan with Japanese language and English
• Japanese Language Proficiency of JLPT N1 is required as there will be frequent correspondences with counterparts in Japan
• WSH Knowledge