As part of the Estates Division the Manager plays a vital role to plan and drive initiatives to enhance effectiveness and efficiency of divisional policies, processes and system and implement projects to support the operations and services of the University in its current campuses and the new Campus. The role would include proposing and sourcing for appropriate commercial services, asset management, reviewing and formulating office administration service policies.

Key Responsibilities

• Responsible to procure and administer existing licenses/ leases of all facilities and amenities (e.g. F&B outlets, bookshop, vending machines, printing services, etc) for the University existing and new campus.
• Administer short term hire of the University facilities and follow up with any outstanding payments.
• Oversee and manage all University administrative procurement, equipment and services etc, and ensure timely renewals or calling of new tenders, including post-award contract administration.
• Coordinate and manage the University’s relocation to the new campus.
• Manage the University drivers and fleet of vehicles including scheduling of logistics transport and booking of vehicles by senior management.
• Efficiently manage the General office administration that provides services to the whole University (e.g. office stationery, courier services, staff pantry, staff name tags, mailroom services and etc)
• Manage the service provider and oversee the function and service of the reception counter
• Guide and orientate the Executive on the overall general office administration responsibility of the division.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage the related works.
• Carry out asset management task including conducting asset audit, tagging and tracking of assets and low value assets.
• To propose, support and oversee projects from initial ideation to completion including implementation if required.
• Undertake any other tasks or responsibilities as required by Management in the course of work.

Job Requirements

• Degree of any discipline with at least 5 years of experience in corporate or general office services and real estate institutional leasing.
• Proven track record in managing functions such as policy, planning and people management. Experience in preparing tenders and relocation of university campus will be an advantage.
• Energetic self-starter who can set priorities, work independently, resourceful team player with good analytical, communication, written, interpersonal, time management and change management skills.
• Proficiency in MS Office applications.
• Understand about WSH requirements.
• Ability to exercise initiative, manage pressure, multitask and work independently in a fast-paced environment
• Customer-centric with good people management skills and interpersonal skills
• Innovative and technology savvy, good presentation and writing skills
• Cooperative and collaborative team player
• Be involved in after office works when necessary and required

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic- 22S1412 • Reg No-R1440770 •

The Food & Beverage Operations Manager assists the Senior Assistant Director of Food & Beverage to lead the Food and Beverage operations, by ensuring and maintaining the strategic and tactical positioning as a world class operation. The position is responsible for supervising the overall success of the day to day operations by adhering to the standards, the long term positioning as well as achieving all established KPI’s in the areas of revenue/profit, cost and expense management, quality commitment, team morale, recruitment of the best international and local talent as well as ensuring and upholding the innovative and creative reputation of the division.

Primary Responsibilities

Oversees Daily Operations and Achieves Targets

• Supervises the overall daily operation and assures highest service and product standards are met to consistently exceed guest’s dining experience expectations in any of the hotel’s Food and Beverage venues.
• Assures that all managers in Food and Beverage are aligned and follows the strategic intent as set out by the Director of Food and Beverage.
• Walks all Food and Beverage front and back of the house areas regularly on a daily basis. Notes on any shortcomings and takes appropriate action.
• Spends majority of his time in operations.
• Daily communication with Culinary to ensure food prepared is of the agreed standard and consistent at all times.
• Ensures consistency of quality, taste, presentation, temperature of beverages served in all Food and Beverage Outlets.
• Ensures maximum creativity in all Food and Beverage presentation.
• Ensures application of procedures and regulations to team members concerning hygiene (HACCP or Food Safety)/Fire Safety/emergency procedures.
• Reviews daily financial reports.
• Shares information of operations to Assistant Director, Food and Beverage.
• Attends daily Food and Beverage Briefing, monthly Food and Beverage Meeting and other scheduled meeting for Food and Beverage department in the absence of Assistant Director, Food and Beverage.
• Maintains proper and adequate controls over purchase orders and requisitions.
• Reviews Food and Beverage Cost and ensures it is in line with budget and forecast.
• Converses with guests in restaurants and bars to solicit comments.
• Controls casual labour and overtime submitted by Managers before sending for approval.

Marketing Plan and Revenue Management

• Works closely with Senior Assistant Director of Food and Beverage to plan business strategy and reviews ongoing action plan progress.
• Establishes an annual promotional calendar and plans menu with Senior Assistant Director of Food and Beverage.
• Works closely with Marketing Communication on promotional strategies for the Food and Beverage department.
• Makes recommendations to the Management on other potential source of revenue.
• Ensures all reports generated are accurate before submission.

Management and Leadership

• Is a mentor and role model.
• Proactive, innovative with in depth Food and Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards via collaborative and enabling leadership style. Provides regular team meeting for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and show empathy to all team members.
• Coaches and trains the managers to prepare them to move to the next level.
• Reviews work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards of discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Regularly solicits feedback from Manager on performance of individual colleagues and/or personally observes colleagues performance.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Leads Food and Beverage recruitment together with Executive Assistant Manager, Food and Beverage.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.

Training, Learning and Development of the Team

• Streamlines all training requirements and ensures the Managers co-ordinate all arrangements for proper execution of instructions.
• Ensures colleagues are aware of hotel rules and regulations.
• Ensures colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skill and knowledge.

Other Responsibilities

• Develops own knowledge and skills to grow as business partner and leader.
• Ensures confidentiality of all matter.
• Performs any other duties that may be assigned by the Head of Department.
• Provides honest and fair feedback to the Director of F&B / Senior Assistant Director of F&B.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

You will be supporting the day-to-day full spectrum of HR operations and strategic matters which cover employee engagement, employee relations and retention, performance and development management, compensation and payroll management, HR Policies & Procedures, and coaching leaders and managers to deliver people management capabilities to support business growth strategies.

Supporting the HR Manager, you will need to identify and deliver HR strategies to support business goals and drive results with the responsibility for HR functions.

Key responsibilities:

• Provide IT support operation on daily basis, include below activities:

- IT asset management (include the hardware and software) – manage all company IT asset with proper traceability record;

- Support HR on all employee on-board/off-board process including IT training;

- Provide all IT system setup and admin work; (file control, VPN setup and special software admin work support);

- IT Level 1 helpdesk support to all company staff include remote user from worldwide, it could be PC issue, office printer, phone system or network related issues;

- Troubleshooting AD/DC, Exchange server, File Server and Application server issues and provide a solution.

- Troubleshoot and configure the firewall, router and switch when issues arises.

- Escalate to 3rd party IT support vendor if issue couldn’t be fixed within same day, coordinate with IT support vendor resolve issues within TAT, document down for all IT issues and solutions in return document;

- Liaise with IT vendor management, include IT hardware/software quotation, costing, PR process and make proposal if any recommend system tools).

• System maintenance work on regular basis, include below activities:

- All System backup (File server backup, NAS storage backup, offline backup activity), verify all system backup files are working properly;

- Coordinate department head on storage Clean up include File server, SharePoint and NetApp;

- Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition;

- Pulse check all on server, router and firewall log and flag out all abnormal activities immediately;

- Regular update antivirus related tools and window related system patches.

• IT governance and direction:

- Maintain all IT related record (contract, agreement, software authorization, etc.) and regularly updates or renew on time;

- Keep updating and release new IT P&P (Policy & Procedure), BCP(Business Continuity Plan) and DRP(Disaster Recovery Plan);

- Working with finance and country IT support on IT budgeting yearly basis and review it quarterly;

- Assist external or internal auditor on IT compliance or ISO related audit;

- Evaluate vendor proposal and provide justification to management.

• IT related projects management (Ad Hoc or on-going) and provide weekly basis updates to management):

- IT project plan, budgeting and proposal;

- IT project deployment after project approved;

- IT project verification and provide necessary training to end user;

- IT project sign off and documentation.

Additional responsibilities:

• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.
• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Mission:

- Develop Go to Market Strategies on the IDEC’s focused products for specific vertical markets in the APAC Region

- Meet the growth target of product group in the APAC

- Develop sales across APAC & Middle East as per assigned targets

- Assist distribution channel during customer visits to conduct design-in opportunity

- Regular visits to direct account/customers to maximize IDEC opportunities

- Generate NBO (New Business Opportunities)

- Maintain a strong level of relationship with Distributors & Direct Accounts

- Following the group's pricing and sales policies

- Provide timely and accurate weekly and monthly Sales report to the sales management

- Maintain and share competitive intelligence

- provide customers feedback, market trend and new product development ideas to the sales/product management

Main Tasks:

- Tracking product performance against target

- Provide go to market strategy and for successful penetration into the focused vertical markets, identifying suitable portfolio for specific vertical markets

- Sales management and mentoring of distributors in assigned territories to generate NBOs and achieve budget

- Periodic visits to the distributors to conduct business reviews and regular joint customer visits

- Raise and follow up special price enquiries, prepare quotations with objective to maximize margin

- Assist distributors during exhibitions both at Marcom level and physical presence during the event

- Finding new prospective distributors and customers when needed

- Analyzing feedback from various channels and proposal of actions to Management

- Collect and feedback any competition information

- Prepare and Manage Sales Forecast quarterly/yearly in conjunction with Company Business Plan

- Work with colleagues and managers to understand & promote Company strategy & objectives

- Presentation of periodic reports with activity analysis

- Any other reasonably duties define by direct manager

Key Performance Indicators:

- Achievement of company turnover objective

- Achievement of personal turnover objective

- Achievement of Product and Vertical market growth target

- Achievement of NBO generation & win (number to be defined)

Territory Focus: APAC and Middle East. Region to be defined (e.g. Singapore, Malaysia, Indonesia, Vietnam, Philippines, S. Korea, Australia)

Candidate Profile:

- Bachelor’s Degree in electrical engineering is preferred (not mandatory)

- Minimum of 4 years of experience in OEM or distribution sales, product management

- Experience working with multiple distribution channels

- Ability to translate customer requirements into workable solutions

- Strong oral and written communications skills

- Strong technical aptitude & the ability to understand & communicate technical information

- Strong organizational skills & the ability to coordinate multiple projects simultaneously

- Able to travel overseas as required

- Good attention to detail and strong follow-up skills

- Ability to analyse sales results, interpret data and prepare action plan accordingly

- Knowledge of Microsoft Word, Excel and PowerPoint

- Experience with Salesforce.com is a plus (not mandatory)

- Posess a driving licence and car is desired (not mandatory)

Attractive package based on fixed salary + Variable bonus based on KPI’s achievement + Local travel allowance + Telephone allowance.

Responsibilities

• Create and implement fire safety policies and procedures.
• Conduct fire risk assessments to identify potential hazards and vulnerabilities
• Organize fire safety training and conduct evacuation drills for employees.
• Compliance Monitoring: Ensure compliance with fire safety regulations and standards.
• Incident Investigation: Investigate fire incidents to determine causes and recommend preventive measures.
• Fire Safety Inspections: Perform regular inspections of facilities to ensure fire safety measures are in place.
• Emergency Preparedness: Develop and maintain fire emergency response plans.
• Collaboration: Work with local fire authorities and emergency services for safety compliance.
• Documentation: Maintain records of fire safety training, inspections, and incidents.
• Continuous Improvement: Promote fire safety awareness and recommend improvements to fire safety practices.
• managed

Requirements

Senior Fire Safety Manager (SFSM):

• Advanced degree (Master’s) in Fire Safety Engineering, Fire Protection, or a related field.
• Higher-level professional certifications and extensive experience in fire safety management are typically required.
• Senior Fire Safety Managers also need to be registered with the SCDF.
• They must possess a valid Senior Fire Safety Manager certification, which typically requires additional qualifications and experience beyond that of a regular FSM.

Working Hours: 44hr/Week (5 Days)

Location: Mandai

Position Overview:

NTT Data Singapore is looking for an experienced Client Project Manager to lead and direct multiple client projects, ranging from standard to complex. The successful candidate will work closely with stakeholders to deliver projects from original concept through to final implementation, ensuring client satisfaction, scope control, and seamless handover to operations. The Client Project Manager will be accountable for ensuring that projects are delivered on time, within budget, and to the required quality standards.

Key Responsibilities:

• Lead and direct multiple concurrent projects, managing scope, budget, and timeline.
• Engage with all stakeholders to take projects from initial concept through to final implementation and handover.
• Act as the primary point of contact for the client, managing escalations and ensuring client satisfaction throughout the project lifecycle.
• Ensure project solutions meet client expectations, remain within the agreed budget, and adhere to quality criteria.
• Document and manage project risks, issues, and change control processes.
• Provide clear, concise communication to all stakeholders.
• Oversee pre-sales activities by working with sales teams to scope and cost project solutions, including participating in client presentations and tender processes.
• Identify and influence potential sales opportunities by discussing NTT Data’s consulting and technical services with clients.
• Coordinate project team activities, delegating tasks and assigning resources as needed.

Key Requirements:

• Proven experience in end-to-end project management, including both application and infrastructure project delivery.
• Experience managing large-scale projects with a value greater than SGD 5 Million
• Possess PMP certification or equivalent
• Experience working with public sector clients, particularly in Govtech, DSTA, or HTX projects.
• Familiarity with Content Management System (CMS) deployment.
• Demonstrated vendor management skills.
• Must be a Singaporean Citizen due to project clearance requirements.

About Us

Eye Level is a global supplemental education program focused on personalised learning. By tailoring instruction to each student's individual pace and needs, Eye Level aims to enhance foundational skills in Math and English for children aged between four and 14.

The program emphasises the importance of mastering basic concepts before moving on to more complex ones. This approach ensures a solid understanding of fundamental skills, leading to improved accuracy and speed in problem-solving.

Eye Level Singapore is committed to providing high-quality education services that align with the demands of the 21st century. Through continuous innovation and a focus on customer value, they strive to create a robust education ecosystem that blends online and offline learning experiences.

The Role

As a key member of our dynamic marketing team, you will play a pivotal role in shaping and executing our marketing strategies. You will be responsible for:

Strategic Marketing:

• Developing and implementing comprehensive marketing plans aligned with business objectives.
• Conducting market research and analysis to identify trends and opportunities.
• Collaborating with cross-functional teams to ensure seamless execution of marketing initiatives.

Digital Marketing:

• Managing and optimizing our social media channels (Facebook, Instagram, LinkedIn, TikTok, etc.).
• Creating engaging content and running effective digital campaigns.
• Leveraging Google Ads and SEO to drive organic traffic and conversions.
• Monitoring and analysing digital marketing metrics to measure ROI.

Brand Management:

• Protecting and enhancing our brand reputation.
• Developing and executing brand strategies.
• Ensuring consistent brand messaging across all channels.

Event Management:

• Planning, organizing, and executing company events, conferences, and workshops.
• Managing event budgets and logistics.

Franchisee Support:

• Providing marketing guidance and support to our franchisees.
• Ensuring compliance with brand guidelines and standards.

Requirements:

• Diploma in Marketing, Advertising, Communications, or a related field.
• Experience in education enrichment industry is highly preferred
• Proven experience in digital marketing, social media, and content creation.
• Proficiency in Google Ads, SEO, and analytics tools.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• A passion for marketing and a creative mindset.
• A valid Singapore driver's license (preferred)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• The chance to work on exciting marketing projects.

ABOUT YOUR ROLE :

The Market Development Manager (ASEAN) will be responsible, as a part of a team, for driving top line growth and developing new business opportunities utilizing a full suite of Avery Dennison Smartrac RFID solutions and products for multiple focus industries, including Retail, Healthcare, Logistics or Ecommerce.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Lead, enable and own responsibility for execution and sales results for the including Retail, Healthcare, Logistics or Ecommerce.
• Identify and develop long-term strategic business opportunities. 
• Develop and maintain working relationships with line-of-business partners at the customers’ organization. 
• Act as a business innovation lead for customers’ and prospects’ strategic digital identity initiatives supporting, for example, Supply chain transparency including Retail, Healthcare, Logistics or Ecommerce.
• Develop trusting, lucrative business relationships with key decision makers as a proponent of RFID technology integration initiatives.
• Work with prospective customers to identify unmet needs, and present compelling solutions. 
• Communicate and link key value propositions and differentiators to customers with Avery Dennison Smartrac solutions set.
• Initiate, determine, and present ROI business case analysis. 
• Craft customized go-to-market strategies for regions and individual customers. 
• Stay abreast of industry trends by attending trade shows, events and staying on top of market insights as well as global branding trends. 
• Build a positive relationship with key influencers and foster healthy ecosystem partner communities.
• Incorporate knowledge of the industry to engage with ecosystem partners to develop market right products, support materials and pricing recommendations across RFID solutions.
• Collaborate with other Avery Dennison business units to identify and evaluate opportunities that convert into “land and expand” outcomes.
• Support the creation of Sales training content and tutorials for the internal and external partners.
• Identify, assess, develop and manage new programs and new business opportunities leading to successful commercialization efforts. 

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

The Business Marketing Manager MR, APAC Market is responsible to execute the go-to-market strategy and to ensure commercial success for the MR business within APAC.

You are responsible for

• Owning Customer experience (CX) and Customer lifetime value (CLV), customer satisfaction for the MR business in the APAC region
• Enabling commercial success of the MR business in the APAC region
• Ensuring enablers are in place from the business / category to realize commercial plans
• Executing Go-To-Market approach and growing plan for the APAC region or imaging business combination leveraging partners and exploring alternative business models with customers
• Identifying changing regional situations or in region competitor moves and appropriate responses in region
• Supporting strategic deals for the business in zone
• Leading the modality sales specialists and clinical team in zone for MR
• Developing and implementing sales account strategies in cooperation with the Key Account Managers (KAMs) to meet financial and customer objectives
• Managing performance, forecast, markets trends, competition and growth opportunities

Goals to be achieved:

• Customer satisfaction, CX and CLV according to plan
• Operational excellence (meeting CSG, OIT according to plan with accurate forecasting)
• Regional growth plan realized (milestones, deliverables, metrics incl. MS ambitions on track)

To succeed in this role, you’ll need a customer-first attitude and the following

• Extensive commercial leadership experience with proven results in the APAC Region;
• Experience within the Radiology/imaging domain and demonstrated understanding of the business value chain and key drivers;
• Solid experience in defining and deploying strategic plan with proven impact;
• Strong track record in building and leading high-performing and diverse teams;
• Strategic business acumen and strong customer focus;
• Demonstrated ability to lead transformational change;
• Broad international background and adaptative leadership style to connect and lead effectively across different cultures;
• Operational excellence and persistence in order to deliver the plan;
• Empathic leadership and ability to connect and inspire across a range of internal/external stakeholders;
• Strategic and business acumen;
• Operational excellence (and persistence in order to deliver on plan);

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Responsibilities:

v Report to the Project Manager. Assist the Project Manager in managing certain section(s) of the project, as assigned by the Project Manager and shown in the organization chart

v .The detailed duties and responsibilities of an Assistant Project Manager include but not limited to the following:

o Prepare a detailed programme and ensure that the assigned tasks are completed within the time frame as stipulated in the master programme.

o Implementation of all ISO quality, EHS, green and gracious procedures and requirements.

o Complete the project with quality to meet the client's / consultant's requirements.

o Ensure compliance to Authorities’ requirements.

o To deal with consultants and owners on all matters including solving technical problems, submission of shop drawings and samples, etc.

o To ensure that the appointed sub-contractors can complete the sub-contract works within the schedule and comply with the technical and contractual requirements.

o Manage the actual cost of work so that they are below the budgeted costs.

o Manage the subordinates so that they are following work systems, are productive, and encourage teamwork among the team members.

Job Summary:

• Salary Range: $4,500
• Working Location: Central

Job Responsibilities:

• Drinks Store Operations:
• Oversee the drinks store's daily activities, ensuring smooth operations.
• Manage the Point of Sale (POS) system for processing and recording transactions accurately.
• Supervise drink and snack preparation, ensuring quality and adherence to recipes and safety standards.
• Operate, clean, and maintain all drinks store equipment, ensuring operational readiness.
• Food Court Operations:
• Manage and oversee operations of all stores within the food court, including sublet vendors.
• Ensure that each store adheres to food court policies, hygiene, and operational standards.
• Act as the primary point of contact for store vendors and resolve operational issues efficiently.
• Regularly inspect the food court premises, ensuring cleanliness, safety, and an inviting atmosphere for customers.
• Staff Management:
• Supervise and train drinks store staff to maintain high performance and excellent customer service.
• Collaborate with sublet vendors to ensure their staff adheres to food court policies and standards.
• Assist in recruiting, onboarding, and scheduling staff for drinks store and food court needs.
• Inventory and Procurement:
• Monitor and manage inventory levels for the drinks store, ensuring timely replenishment of supplies.
• Oversee inventory practices across food court vendors and provide guidance to maintain consistency.
• Collaborate with procurement teams to source quality supplies cost-effectively.
• Financial and Administrative Duties:
• Oversee financial reconciliations for the drinks store, ensuring accurate reporting of transactions.
• Support food court vendors in financial reporting, ensuring compliance with food court policies.
• Analyze sales and operational data to identify areas of improvement and drive profitability.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Job Requirements:

• Project coordination & supervision of ACMV site progress
• Attend site meeting with Developers, Architects, Consultants & Builders
• Coordination with Sub-contractors & Suppliers

Requirements:

• Min. 3 years relevant experience in ACMV
• Diploma and above

Job Requirements:

• Working days per week: 5.5 days
• Working Hours: 0830 - 1730 (Mon - Fri) / 0830 - 1230 (Sat)

CRITICAL WORK FUNCTIONS & KEY TASKS

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

Description

Position: IT Audit Manager

Location: Kuala Lumpur, Malaysia

Employment Type: Full-Time,Permanent

Our Company is a leading technology company dedicated to delivering innovative IT solutions to clients across Asia Pacific. With a strong presence in Malaysia, we are committed to maintaining the highest standards of security, compliance, and operational excellence.

Position Overview: We are seeking an experienced IT Audit Manager to lead our internal audit function and ensure compliance with international standards and regulatory requirements. The role involves overseeing IT audit activities, risk assessments, and working closely with various departments to strengthen our control environment.

Key Responsibilities:

• Develop and execute a comprehensive IT audit program aligned with business objectives and regulatory requirements
• Lead and supervise IT audit teams in performing complex audits of information systems, infrastructure, and cybersecurity controls
• Evaluate the effectiveness of IT controls, governance structures, and risk management processes
• Conduct risk assessments and develop risk-based audit plans
• Review and assess compliance with IT policies, procedures, and regulatory requirements
• Provide detailed audit reports and recommendations to senior management
• Collaborate with external auditors during statutory audits and regulatory examinations
• Monitor remediation efforts and follow up on audit findings
• Mentor and develop junior audit team members
• Stay current with emerging technologies and their impact on audit methodologies

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Professional certifications such as CISA, CIA, CISSP, or equivalent
• Minimum 3 years of IT audit experience with at least 3 years in a managerial role
• Strong understanding of IT infrastructure, cybersecurity, and cloud technologies
• Experience with IT governance frameworks (COBIT, ITIL, ISO 27001)
• Knowledge of Malaysian regulatory requirements and international standards
• Excellent project management and leadership skills
• Strong analytical and problem-solving abilities
• Fluent in English; Bahasa Malaysia proficiency is an advantage
• Technical Skills:
• Expertise in IT audit tools and methodologies
• Understanding of network architecture and security protocols
• Knowledge of database management systems
• Familiarity with cloud services (AWS, Azure, GCP)
• Experience with ERP systems and business applications
• Soft Skills:
• Outstanding communication and presentation abilities
• Strong interpersonal and stakeholder management skills
• Excellent report writing capabilities
• Team leadership and mentoring abilities
• Detail-oriented with strong organizational skills

Benefits:

• Competitive salary package
• Performance bonuses
• Health and dental insurance
• Professional development opportunities
• Annual leave and medical leave
• Flexible working arrangements
• Employee wellness programs
• Career Development:

For interested candidates, email [email protected]

We regret to inform you that only shortlisted candidates will be contacted. Applicants who send us their personal data and resume are deemed to consent to us collecting, using, and disclosing their personal data for our internal use and subsidiaries. As such, you have given your consent, read, understood, and agreed to this process of job application. Thank you.

Business Development Manager Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Requirements and skills:

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field

We are seeking a creative and results-oriented Marketing and Event Manager (APAC) to drive internal employee engagement initiatives and external partnership events, enhance employer branding, and create impactful content for both internal and external stakeholders. This role is pivotal in fostering a positive work environment, strengthening employee engagement, and positioning the company as a top employer and partner in the Asia-Pacific (APAC) region. The ideal candidate will have a passion for creating engaging events, designing compelling visuals, and producing high-quality content that aligns with the company's goals and culture.

Responsibilities

Internal Employee Engagement and Communication

• Collaborate with Office Management team to plan and execute internal engagement events such as team-building activities, holiday celebrations and cultural initiatives to promote a positive workplace environment.
• Design office decorations for key celebrations, company milestones, and themed events to enhance workplace aesthetics and morale.
• Develop and distribute engaging internal newsletters to keep employees informed about company updates, achievements, and upcoming events.
• Collaborate with HR to create programs that recognize employee achievements and foster a sense of community.
• Act as the primary owner of internal communication channels, ensuring timely and engaging dissemination of company updates, policies, and initiatives.
• Partner with leadership to craft messages that align with the company's vision and values.

External Sales Partnership Events

• Organize and manage external events, such as partner summits, industry conference and networking sessions to strengthen relationships with sales and technology partners.
• Develop event strategies and logistics, including venue selection, budgeting, and coordination with vendors to ensure seamless execution.
• Create visually appealing event materials such as invitations, brochures, and presentation decks to support partnership events.
• Act as the point of contact for external partners to ensure alignment on event objectives and outcomes.

Content Creation and Design

• Create high-quality marketing materials, including posters, videos, white papers, infographics, and presentations to support both internal and external campaigns.
• Design and produce visually appealing content for social media platforms, company websites, and newsletters to enhance brand visibility.
• Maintain brand consistency across all communication channels.

Employer Branding

• Develop and execute employer branding strategies to position the company as an employer of choice in the APAC region.
• Collaborate with Talent Acquisition team to create campaigns that highlight company culture, employee success stories, and career opportunities.
• Leverage social media, career fairs, and industry events to attract top talent and build the company's reputation.

Marketing Campaigns and Strategy

• Develop and implement marketing campaigns for key company initiatives, ensuring alignment with business goals and regional market dynamics.
• Monitor campaign performance and provide data-driven insights to refine strategies and improve results.
• Work closely with cross-functional teams to align marketing efforts with organizational priorities.

Qualifications

• Bachelors degree in Marketing, Communications, Design, or a related field.
• Minimum 5-7 years of experience in marketing, event management, or content creation, preferably in the technology or system integration industry.
• Proven experience in planning and executing both internal and external events.
• Expertise in creating engaging visuals, videos, and written content tailored for different audiences.
• Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) or Canva.
• Exceptional written and verbal communication skills to effectively engage internal employees and external stakeholders.
• Strong understanding of strategies to enhance employer branding and attract top talent.
• Ability to manage multiple projects simultaneously, ensuring timely delivery within budget.
• Knowledge of social media management, email marketing, and basic analytics tools to track campaign performance.
• Creative thinker with a strong eye for design and attention to detail.
• Collaborative team player with the ability to work across departments and regions.
• Highly organized with excellent time management and problem-solving skills.
• Enthusiastic and proactive with a passion for creating engaging experiences for employees and partners.

Job Purpose:

Seeking an experienced SAP Manager to oversee our Enterprise Resource Planning (ERP) system, currently running on SAP. The successful candidate will be responsible for reviewing the existing system, evaluating alternative ERP solutions, and, if necessary, planning and executing an upgrade. This candidate will manage a team of engineers and developers in the deployment and support of Teckwah’s business systems and lead the team to implement customizations and new capabilities to fulfill users’ and customers’ needs.

Job Responsibilities:

• Lead a team of support engineers and developers to provide operational support to users of the ERP system. This includes managing the team to provide level 1 and 2 support, addressing daily operational issues and requests, and offering technical advice to resolve system and operational problems.
• Engage with users and customers for new enhancements and modifications to the systems for new deployments or implementations. Plan these implementations, manage the team and resources for deployment, and, if necessary, collaborate with subject matter experts and consultants to implement enhancements that meet user needs
• Understand existing and future operational needs. Assist the head of the department in conducting a comprehensive review and assessment of the ERP systems. This includes planning and gathering further operational requirements, matching them with the capabilities of the existing (and upgraded) system, researching and evaluating alternative ERP systems to determine if better solutions exist, and proposing a suitable approach for the next-generation ERP system. Lead the implementation or upgrade of the system
• Understand system lifecycle management and processes, ensuring all system implementations, developments, and support adhere to TW-defined processes and industry best practices. Oversee the daily operations of the SAP system, ensuring its stability, reliability, and performance.
• As the leader of the team, plan and manage team members' support activities, training, and career development to fulfill their respective roles in Teckwah

Job Requirements:

Experience & Qualification

• Degree or equivalent qualifications in Information Technology, Computer Science / Computer Engineering, Engineering or related discipline.
• With 2 implementation experience in ERP systems.
• At least 5 years’ experience in managing SAP systems, with a strong background on SAP / S/4 HANA.
• Proficiency in SAP modules (esp FICO, WM, QA, MM, PP, SD), and with knowledge of SAP Basis, and ABAP programming.
• Project Management: a proven track record of managing large-scale IT projects, preferably ERP implementations or upgrades.

Skills & Abilities

• Project planning and control skills to enable expedient rollout of salient business systems
• Keep abreast of business development and continuously ensuring the relevance of business systems
• Able to develop systematic and structured processes to ensure continued sustenance of implemented systems
• Excellent verbal and written communication skills, with the ability to present technical information to non-technical stakeholders.
• Strong leadership and team management skills, with the ability to motivate and guide a team to achieve project goals.
• Strong analytical and problem-solving skills, with the ability to assess complex systems and processes.

About the Role

We are seeking a Manager, Mobile Services who will be leading the operational needs within this department. This role will report to the VP, Operations (Medical Services).

The Manager of Mobile Services will oversee the operational, financial, and strategic direction of the Mobile Services department. This department delivers healthcare services at patients’ homes and coordinates corporate health screening events at client offices. The

Manager will be accountable for the department’s profit and loss (P&L), ensuring cost-effective operations, revenue generation, and high-quality service delivery. This role requires strong leadership, financial acumen, and the ability to align the department with organizational goals.

A summary of the key responsibilities and requirements are as follows:

Operational Management

● Oversee the scheduling and deployment of doctors, nurses, and support staff for home visits and corporate health screenings

● Plan, coordinate, and execute corporate health screening events, including site recce, logistics planning, and setup

● Ensure timely and efficient delivery of services while maintaining quality and compliance standards

● Monitor resource utilization to optimize operational efficiency

Profit & Loss (P&L) and Financial Oversight

● Manage the department’s P&L, ensuring cost efficiency and profitability

● Develop and monitor budgets, including staffing, equipment, transportation and other operational costs

● Identify revenue opportunities through service expansion, client partnerships and pricing strategies

● Analyze financial performance and prepare regular reports for senior

leadership

Team Leadership

● Lead, mentor, and support the Mobile Services team, fostering a culture of collaboration and excellence

● Conduct performance reviews, identify training needs, and provide

professional development opportunities

● Address team concerns promptly to maintain morale and productivity

Patient Care and Client Coordination

● Collaborate with patients, families, and caregivers to ensure personalized care plans are effectively implemented

● Act as a point of escalation for complex cases, patient feedback, or client requirements

● Coordinate with corporate clients to understand their health screening needs and ensure seamless execution

● Maintain high standards of patient and client satisfaction and address any concerns promptly

Strategic Planning

● Develop and implement strategies to expand and improve Mobile Services offerings

● Align department goals with organizational objectives and growth plans

● Analyze key performance metrics to assess success and identify areas for improvement

● Explore partnerships and opportunities to enhance service delivery and market presence

About you

● Bachelor’s degree in Healthcare Management, Business Administration or a related field

● Minimum 6 years of relevant experience, with at least 1 year in a managerial or leadership capacity

● Prior experience handling mobile or home healthcare services and/or corporate health screenings

● Strong financial and operational management skills

● Financial acumen, including budgeting, forecasting and P&L management

● Excellent communication and interpersonal skills

● Takes a pragmatic and proactive approach to solving handling matters

● Proficiency in healthcare management software and Google Suite.

● Knowledge of healthcare compliance regulations and best practices

● Ability to think outside of the box, and roll-up-your sleeves to solve problems as they arise

● A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zone and take on new challenges

● Comfortable with ambiguity and adaptable to rapid changes - we’re not done growing, and heading into uncharted territories is part of the fun

This HR generalist role will be reporting to the Chief Human Resources Officer. He / She will assist in HR projects as well as the following portfolio:

Training & Staff Engagement / Welfare

• Plan and provide learning administration for staff including course registration, maintenance of records, training bonds, etc.
• Maintain all training databases/documents.
• Plan, arrange and liaise with external vendors for training courses.
• Handle training-related matters with government and related agencies (including applications and claims of training grants).
• Plan the Annual Staff Engagement Calendar.
• Organize Staff Orientation, Wellness / Engagement activities eg. D&D, Team Bonding activities, etc.
• Implement Employee Satisfaction Survey.

Payroll / Compensation & Benefits

• Supervise and act as a backup to the payroll function and ensure timely salary inputs with accuracy.
• Maintain accurate and up-to-date employee personal data in InfoTech system, manage leave administration and prepare HR letters.
• Manage grants and funding claims.
• Ensure timely submission of monthly CPF payments, tax filing for both local and foreign employees.
• Prepare payroll journal for reporting.
• Prepare Annual Manpower Budget and Annual Increment & Bonus exercise.
• Handle yearly renewal for staff insurances, medical, etc.
• Assist with disciplinary and grievances handling as and when required.
• Participate in the development and implementation of HR policies for the organization.
• Undertake other HR functions and ad-hoc duties as and when assigned.

Requirements:

• Degree in Human Resource/Business or its equivalent.
• 5 years’ of experience in full spectrum of HR.
• Good knowledge of Employment Act and HR practices and regulations.
• Numeric, strong analytical and forecasting skills.
• Hands on experience in Infotech / Frontier system an added advantage.
• Team player with good Communication and Writing skills.
• High proficiency in Microsoft Office applications eg. Power point, Excel.

The incumbent will manage the day-to-day operations and maintenance of the campus, all aspects of building, workplace safety and fire safety, improvement projects which entail feasibility studies, budgeting, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover.

S/He will drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes to support the operations and services of the institution in its current campuses and the new Campus.

Key Responsibilities

• Develop, review and update Environment, Health and Safety (EHS) policies and related documents in the safety management system. Formulate and administer comprehensive Risk Management and review safe work procedures.
• Enforce safety rules & regulations to ensure good and safe work environment. Conduct regular safety inspections, recommend control measures, monitor and improve WSH performance.
• Conduct and facilitate monthly safety committee meetings, coordinate and organise campaigns, trainings and WSH activities to enhance safety awareness and knowledge.
• Conduct incident and accident investigations and recommend corrective / preventive actions.
• Advise the division on matters pertaining to EHS issues and the application of licenses and liaise with the relevant authority for license and permit issues.
• Conduct and coordinate fire drills and the formation of CERTs and obtain Fire Certificate in compliance to Fire Safety Act & Regulation.
• Audit, inspect and test all fire alarm and protection systems to ensure compliance to Fire Safety Act & Regulation.
• Collate and prepare WSH reports for reporting and presentation to the HOD.
• Develop, implement, review, update emergency preparedness & response programs and procedures to protect lives and organisation assets.
• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support the academic, administrative and student activities.
• Any other duties as assigned from time to time.

Job Requirements

• MOM registered WSH Officer and qualified Fire Safety Manager.
• Minimum 8 years of relevant working experience as a WSHO and FSM, preferably in the tertiary education environment with recognised Degree / Diploma, preferably occupational safety and/or environmental health or related fields.
• Familiar with local regulatory requirements related to workplace safety and health, and all other aspects of safety.
• Possess ISO and OHSAS knowledge and implementation. Certificates in QEHS Internal Auditing (ISO 9001, ISO 140001, OHSAS 18001) will be significantly favoured.
• Proven track record in managing functions such as policy, planning and project management.
• Self-driven, resourceful team player with good analytical, communication, writing and interpersonal and change management skills.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

The incumbent will manage the day-to-day operations and maintenance of the assigned campuses, all aspects of building, improvement and fit-out projects which entail feasibility studies, budgeting, funding approval, design, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover. S/he will plan and drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes and implement projects to support the operations and services of existing and new campuses.

Key Responsibilities

• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support the University’s academic, administrative and student activities.
• Review the designs/specification/drawings submitted by consultants and/or contractors, to value add to achieve quality, compliance and value for money.
• Attend meetings and to carry out inspections on site to check that the works carried out by the contractors meet the desired quality/workmanship, completed on time and within budget.
• Be part of the sustainability workgroup, draft policies, implement initiatives and compile data and statistics for reporting.
• Undertake any other tasks or responsibilities as required by Management in the course of work.

Job Requirements

• Minimum 8 years of relevant experience with recognised degree in Engineering, Building, Estates or Architecture.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.
• Proven track record in managing functions such as policy, planning and project management.
• Self-driven, resourceful team player with good analytical, interpersonal and change management skills.
• Good oral and written communication skills.
• Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment.
• Innovative and technology savy.
• Be involved in after office works when necessary and required.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Ninemer Communications is a local communication consultancy firm established in 2010. The agency has a strong roster of B2C and B2B clients spanning industries such as FMCG, government, MICE, travel and more. Our agency is looking for dedicated and dynamic individuals to add to our team.

WHO WE’RE LOOKING FOR

You are a dynamic strategic thinker with a strong drive for results and fostering client relationships. You are an innovative problem-solver, excel at managing multiple projects, and have a deep understanding of the latest digital marketing trends and technologies. Your flair for content creation sets you apart, and you instinctively know what captures attention on social media. You enjoy working alongside brands and organisations, and being part of shaping impactful marketing outcomes. If this sounds like you, write to us and share why you think you fit the job.

WHAT YOU WILL BE DOING

1. Communicate effectively and build strong relationships with clients.

2. Lead the team in managing ongoing social media, digital, and creative projects, ensuring high-quality and timely deliverables.

3. Proactively generate new ideas and opportunities to drive client success.

4. Strategise, plan, and develop end-to-end content in collaboration with the team.

5. Provide guidance to the team on digital and social content, as well as media buying (knowledge of media buying is a plus).

6. Manage community interactions by responding to customer inquiries and appropriately escalating issues on clients’ social media pages.

7. Manage monthly reports to extract actionable insights.

8. Share the latest trends and best practices of social media developments and tools.

9. Identify new business opportunities to contribute to the growth and profitability of the department.

10. Prepare new business proposals.

11. Other administrative duties

QUALIFICATIONS AND BACKGROUND REQUIRED

· Bachelor’s degree in Marketing, Communications, Business, or a related field

· Min. 5 years of experience in digital or social media marketing industry

· Good command of English and ability to copywrite

· Attention to detail - proofreading, editing and quality control of content from others

· Ability to create social media content and perform basic design editing using software such as Canva and Capcut

· Ability to analyse data and derive actionable insights for improved performance

· Proficient in using social media platforms and business suite – Facebook, Instagram, Threads, TikTok, X, Meta business, etc.

· Proficiency with Microsoft Suite: Excel, Word, Powerpoint

A SUITABLE CANDIDATE SHOULD ALSO HAVE THESE TRAITS

§ Great with project management and client management

§ Passion for social media and a creative mindset

§ Good analytics and data skills

§ Strong communication and interpersonal skills

§ Multitasking is a norm and able to work well under stress

§ Able to work independently and in a team

§ Meticulous and a real eye for detail

§ Responsible, diligent and reliable

§ Excellent time management and organisational skills to ensure deadlines are met

HOW TO APPLY

We would love to hear from you! Send us your CV, Cover letter, recent photograph, expected salary and date of availability to us.

Please write in to i[email protected]

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

IT Sales Account Executive/Manager (Government Projects)

As part of a dynamic sales team responsible for identifying and developing key government accounts, you should be adept at spotting new opportunities and be required to operate outside your comfort zone to achieve results.

Responsibilities:

• Identify, develop and manage accounts to achieve sales targets
• Lead, strategise and drive the sales bid process to secure new business deals
• Promote company’s consultancy, solutions and software
• Work with team of pre-sales consultants to prepare tender proposals and presentations

Prerequisites:

• Degree or Diploma in Computer Science, Marketing or Business
• Minimum 3 years of sales experience in corporate function, experience in handling government accounts will have added advantage
• Sales experience in handling government accounts will have added advantage
• Excellent presentation, communication and interpersonal skills
• Sales and Account Management in government sectors (SI) is an added advantage
• Proven track record in winning tenders and deals in the government sectors (SI) is an added advantage