• Location: East
• Do note that this is a 12 months contract
• Salary up to $5,500

We are seeking a proactive and service-driven individual to execute IT initiatives and ensure operational excellence within the IT systems. The selected candidate will be responsible for conducting requirements analysis, performing technical assessments, managing projects, deploying solutions, and overseeing the operation and management of IT solutions and IT Managed Services.

Key Responsibilities:

• Collaborate with internal and external stakeholders to collect user requirements and deliver appropriate solutions.
• Partner with internal technical teams and vendors to develop comprehensive technical solutions and define key performance indicators for success.
• Manage project and change processes to ensure solutions meet technical, functional, performance, and business objectives.
• Oversee 24/7 operations, maintenance, compliance, and renewal of IT systems to support daily operations, with a preference for candidates familiar with industry best practices.
• Review, optimize, and continuously improve business and IT processes.

Requirements:

• A Bachelor's degree in Information Systems/Technology, Computer Science, Systems Engineering, or a related field.
• IT Service Management (ITSM) and IT Project Management certifications are preferred.
• Knowledge of Networking, System Administration, and Cybersecurity is an advantage.
• At least two years of relevant experience in technical domains and the industry.
• Strong analytical skills and experience in project management.
• Excellent verbal, written, and presentation communication skills to effectively convey and demonstrate solutions to stakeholders.
• Strong team player with a high level of responsibility and problem-solving ability. Self-motivated and proactive in approach.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

• Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies.
• Carry-out a steady and efficient production, delivery product in time and in quality manner.
• Be part of all troubleshooting and improvement process of the plant.
• Day to day management (handover and takeover) of the technicians (both production process and packaging).
• Lead on deviation and root cause investigations
• Maintains workflow by monitoring steps of the process, setting processing variables and observing control points and equipment.
• Effective participation and contribution in Quality Management System (QMS) such as GMP and other Quality standards, creation of standard operating procedures (SOP), work instructions (WI) and records/forms, In-Process Control (IPC) analysis, deviation and CAPA management.
• Responsible to facilitate the review of Manufacturing Batch Record and Packaging Batch Record. 
• Manages SAP in terms of batch closure, inventory, purchase requisition, work orders and other related activities
• Involved in process validation, cleaning validation and support operations to ensure compliant validation output
• To be able to implement cost reductions and develop or amend reporting procedures and systems (SOP / WI).
• Ensures operation of equipment by coordinating maintenance for any repairs.
• GMP background and or came from Food or Pharma Company.

Every day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them.

Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team is focused on protecting voice and reducing bad experiences for our users, regulators, business, and advertisers through the enforcement of Meta’s policies. We collaborate with teams from across Meta to resolve sensitive and complex cases and to scale our response to these cases.

In this role you will lead a team focused on resolving and learning from escalations and enforcing Meta’s policies against sensitive and complex cases. You will support them in resolving these cases as well as in delivering scalable solutions to fix problems long-term, combined with a passion for innovation and a desire to make a real-world impact with AI.

This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e., child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

Responsibilities

• Lead and enable a high-performing team of escalations specialists to deliver by providing superb 1:1 support and mentorship
• Help shape team vision and goals and work across the global team on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development
• Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
• Build strategic relationships with global and cross-functional teams to understand and anticipate risks to the company, develop global solutions across operations and policy
• Regularly communicate and interface with leadership and global executives in risk management situations
• Coordinate with global cross-functional teams including Communications, Public Policy, Legal, and others to problem solve and develop solutions
• Collaborate across Global Response Operations and cross-functional teams to ideate, scope, and implement the best suited generative AI solutions to enhance our team’s work
• Address graphic, sensitive and potentially offensive or controversial content while supporting team members who regularly view such content
• Please note that some weekend work and/or after hours work will be required on an ad hoc basis

Minimum Qualifications

• 10+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting
• 3+ years of people management experience
• Demonstrated analytical, problem-solving, and decision-making experience, with track record of being organised and proactive
• Demonstrated ability to influence and lead complex initiatives across functional boundaries and/or globally
• Experience and ease of working independently and reliably under pressure in a fast-paced environment and enabling others to do the same
• Effective communication skills, with the ability to interact with diverse range of individuals at all levels of the organization
• A basic understanding of generative AI technologies and a willingness to learn how to apply this knowledge to enhance our team’s work

Preferred Qualifications

• Experience managing remotely, across global regions
• Prior experience with analytical tools (like Excel, SQL, or R)
• Degree in business, policy, information systems, legal, or similar field
• Experience implementing AI solutions
• Experience managing individuals across a variety of tenure levels

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Benefits:

• Basic up to $4700
• Full-Time Benefits Entitlement (AWS + Variable Bonuses + Yearly Salary Increment)
• Stable Career Progression / Wide Career Exposure

Working hours and location:

• Alexandra Hospital
• Monday - Friday, Office Hours

Responsibilities:

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

• Manage daily operations of assigned service points, including front counter and administrative tasks.
• Collaborate with Nurse Managers and department heads to address system issues and enhance patient experience.
• Ensure facilities are safe and welcoming for patients.
• Work with management to achieve customer satisfaction and innovate service offerings.
• Meet volume and financial goals by developing and executing business plans with clinical leaders.
• Oversee financial management and new business development through budgeting and reviews.
• Supervise non-nursing staff, conduct performance appraisals, and ensure effective training and orientation.
• Handle staff recruitment and retention to maintain a skilled workforce.
• Facilitate communication between staff and management, addressing issues promptly and proposing solutions.
• Participate in committees and assist with various tasks; may include job rotations every three years.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Hui Yew Cheong

Registration Number: R24124511

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional HR Operations Manager to be part of their HR Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of Regional HR Operations Manager:

• Oversee HR systems and Compensation & Benefits operations across 7 Southeast Asian markets, ensuring policy compliance and driving People Experience (PX) projects and initiatives.
• Act as a strategic partner to regional and in-country leaders on employment matters, including performance management, compensation, employee relations, compliance, and reporting.
• Facilitate the Annual Performance and Remuneration review by coordinating closely with PX teams at local, regional, and global levels.
• Manage employee data across HR systems, including onboarding, payroll, benefits, and performance, using SuccessFactors.
• Ensure compliance with local employment regulations and provide guidance on policy updates across the region.
• Work with regional and global PX teams to enhance employee experiences through targeted projects and initiatives.

Requirements:

• Degree in related field
• 6 years of relevent experience with regional exposure
• Experience with Successfactor

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Note: This role requires frequent travel and will be based in China and Vietnam for at least 10 months per year. Proficiency in Mandarin is essential for effective communication with Chinese-speaking clients and stakeholders.

Key Responsibilities:

• Implement advanced monitoring systems to ensure product quality and optimize yield in electronics manufacturing.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.
• Lead initiatives to address and resolve abnormal quality issues within the manufacturing process.
• Collaborate with cross-functional teams to implement effective solutions and preventive measures.
• Drive efforts to improve internal quality control procedures and enhance process capability.
• Implement best practices to streamline processes and maximize operational efficiency.
• Lead initiatives to resolve customer-reported quality issues, ensuring timely and effective resolutions.
• Prepare detailed reports for stakeholders outlining corrective actions and preventive measures.
• Develop and implement strategies to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to enhance inspection efficiency.
• Foster open communication and collaboration across departments for effective quality management.
• Coordinate with various teams to ensure a unified approach toward achieving quality objectives.
• Manage personnel-related tasks, including task assignments, coordination, attendance, and performance management.
• Develop and implement training programs to enhance team skills and knowledge.
• Oversee the timely delivery of tasks and projects to meet quality objectives within established timelines.

Requirements:

• Bachelor’s degree in a relevant field; advanced degree preferred.
• A minimum of 6-8 years of proven experience in quality management, particularly within manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal skills.
• Familiarity with quality management systems and standards such as TS16949 and VDA 6.3.
• Experience collaborating with counterparts in China/Taiwan.
• Certification in quality management (e.g., Six Sigma) is advantageous.
• Willingness to travel frequently and be based in China and Vietnam for at least 10 months per year (separate living accommodations provided). The role includes annual 4 round-trip tickets to Singapore.

The Role:

My Client is a leading Crypto Trading firm, and we are looking for a Senior Compliance Manager to join the business in Singapore. You will be overseeing all Singapore Compliance related matters, and will also be involved in the application of any licensing related work

Responsibilities:

• Provide Regulatory Compliance advisory to the business in Singapore
• Oversee all AML related matters and all other Compliance framework
• Liaise directly with the MAS on all Regulatory related queries and investigation
• Oversee all Regulatory related policies and framework, and work to mitigate gaps within the Compliance policies
• Spearhead all licensing related work and submissions
• Ensure the Compliance policies are in line with MAS regulations

Requirements:

• 5 to 12 years of Compliance experience in a Trading / Crypto / Fintech Firm
• Experience in Regulatory Compliance – Crypto is a must
• Ability to liaise directly with the MAS in Singapore
• Proven leadership experience
• Strong interpersonal skills with the ability to influence senior leaders

Take charge of this opportunity to welcome a new career challenge.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Senior Admin Manager (Specialised in Vehicle Import and Export )

A Senior Admin Manager/ Senior Admin Executive who can handle full set of export and import of vehicle fleets and compliance with LTA rules and regulations.

Here are the detailed roles and responsibilities associated with the position:

1. Export and Import of Vehicle Fleet

• Coordination of Fleet Export/Import: Responsible for managing the entire process of importing and exporting vehicle fleets, including paperwork, logistics and coordination with customs, transport agencies, and freight forwarders.
• Regulatory Compliance: Ensure compliance with all local, national,international laws and regulations related to vehicle import and export (such as tariffs, taxes, duties, import/export documentation and environmental standards).
• Documentation Management: Prepare and maintain accurate documentation for all vehicle imports and exports, including:
• Bill of lading
  • Customs declarations
  • Vehicle inspection reports
  • Registration and licensing forms
  • Certificates of origin, emission, or other required certificates
  • 
    
• Customs Clearance: Ensure timely and efficient clearance of vehicles through customs, resolving any issues related to documentation or regulatory compliance.
• Inventory Management: Maintain an updated inventory of vehicles, ensuring proper tracking and reporting of vehicles in transit or awaiting export/import.
• Shipping and Freight Coordination: Work closely with shipping companies, logistics providers, and freight forwarders to coordinate transport arrangements for the vehicles.
• Vendor and Stakeholder Relations: Build and maintain strong relationships with external vendors, government bodies, customs officers, and other key stakeholders involved in the export/import process.
• Cost Control and Budgeting: Monitor and control costs associated with vehicle import/export activities, ensuring budget adherence.
• Risk Management: Identify and mitigate risks associated with vehicle exports/imports (such as damage during transit, delays, or non-compliance issues).

Skills and Qualifications:

• Education: A bachelor’s degree in Business Administration, Logistics, or a related field. A master's degree or certification in logistics, supply chain management, or a similar area is preferred.
• Experience: Significant experience in fleet management, logistics coordination, or administrative management, especially within export/import operations.
• Regulatory Knowledge: Strong understanding of import/export regulations, customs processes, and vehicle registration procedures.
• Strong Organizational Skills: Ability to manage multiple tasks, track large amounts of data, and handle complex logistical processes.
• Communication Skills: Excellent written and verbal communication skills, particularly in dealing with external stakeholders like customs officials, shipping companies, and regulatory bodies.

Work Location : Funan, Near City Hall MRT

Full Time, Permanent Position

6 days work week

$5,000 - $6,000 per month (based on experience)

• Lead the development and execution of ARP product strategies, ensuring alignment with business objectives and driving portfolio growth.
• Spearhead digitization efforts, optimizing risk-reward processes and enhancing operational efficiency through innovative solutions.
• Conduct market research and analysis to identify trends and opportunities, while developing targeted marketing materials to drive acquisition channels.
• Provide product training for internal and external stakeholders, fostering strong relationships with channel partners and associations.

Requirements:

• Diploma and above
• At least 3 years of relevant working experience
• Proficient in Salesforce/Business intelligence (BI) tools/analytical software.
• Knowledge of ARP, commercial lending and trade products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Join our dynamic team as a Site Planning and Management Officer, where you will play a pivotal role in shaping the future of community care facilities for seniors!

Job Description:

• Develop comprehensive plans to strategically locate community care facilities across the island, and creatively utilising innovative space solutions to address land scarcity, ensuring optimal accessibility and service delivery for our senior population.
• Conduct comprehensive site assessments to determine the suitability of locations for community care facilities.
• Analyse demographic data and community needs to inform the planning and assessment decisions.
• Collaborate with diverse stakeholders to co-design and co-develop functional community care facilities that enhance the delivery of care services for the seniors.
• Assist in drafting compelling papers, reports, presentations to secure approvals from management and the Ministry.
• Take charge of developing and managing budgets, key project milestones, and implementation plans to ensure timely delivery of community care facilities.

Job Requirements:

• Bachelor’s degree in a relevant field (e.g., urban planning, public administration, business administration, facility management, etc.).
• Proven experience in site planning and management, policy operationalisation, and project management, preferably within community care services or the public sector.
• Strong analytical abilities with proficiency in paper writing and making data-driven decisions.
• Excellent communication, interpersonal, and stakeholder management skills to effectively collaborate with diverse stakeholders.
• Ability to work independently in a fast-paced environment, demonstrating flexibility and resilience in adapting to dynamic changes.
• Strong project management skills to ensure successful execution of initiatives.

• Develop and implement sourcing strategies for IT products and services to optimize costs and meet organizational needs.
• Vendor Management: Identify, evaluate, and manage relationships with suppliers and vendors, ensuring quality, reliability, and compliance with service-level agreements.
• Negotiate contracts with suppliers to secure favorable terms and conditions, ensuring alignment with business objectives and budgetary constraints.
• Conduct market research and analysis to stay updated on industry trends, emerging technologies, and pricing strategies.
• Collaborate with finance and IT departments to manage procurement budgets, monitor expenditures, and identify cost-saving opportunities.
• Work closely with IT, finance, and other departments to understand procurement needs and ensure alignment with overall business strategies.
• Ensure procurement processes comply with internal policies and external regulations, identifying and mitigating risks associated with vendor relationships.
• Oversee the inventory of IT assets, ensuring optimal levels and timely replenishment while minimizing waste and obsolescence.
• Establish and monitor key performance indicators (KPIs) for procurement activities, analyzing data to drive continuous improvement.
• Lead and mentor the procurement team, fostering a culture of collaboration, accountability, and professional development.

Requirements:

• Possess a degree in any discipline
• Minimum 3 years’ of experience in sourcing and procurement

Wong Li Qi (Jolin)

R2096313

Start your career by making an impact and real connections with some of the most meaningful challenges

around. When you join Honeywell, you become a member of our performance culture comprised of diverse

leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Responsible to achieve assigned business target by making sure client and customer needs are being met and

understood by each department in the company (Account Management). Their duties include creation and

managing new opportunities and adding new customers, handling any client complaints, working to find

solutions to any client issues and managing other departments to ensure clients are experiencing a positive

client-company relationship.

Key Responsibilities

• Manage a portfolio of accounts to achieve long-term success

• Develop positive relationships with clients

• Act as the point of contact and handle customers’ individual needs, resolving complaints and

• Keeping track of all processes that pertain to the client’s desires.

• Acting as the client’s representative in a firm to ensure that their demands are met with a focus

on improving the customer experience.

• Generate new business using existing and potential customer networks.

• Resolve conflicts and provide solutions to customers in a timely manner.

• Supervise account representatives to ensure sales increase.

• Report on the status of accounts and transactions

• Set and track sales account targets, aligned with company objectives.

• Monitor sales metrics (e.g. monthly, quarterly sales results and annual forecasts)

• Suggest actions to improve sales performance and identify opportunities for growth.

• Communicating with clients to ensure that all their needs are understood and addressed with

assigned accounts. From lower operations to C-Levels.

• Building strong client relationships to maintain/grow existing business and acquire new

customers according to company plan.

• Collaborating with internal departments to ensure that they fulfilled all customer requests.

• Collecting and analyzing data concerning consumer behavior to understand changing needs.

MUST HAVE

• Degree in Engineering desirable.

• Excellent Communication skills with customer and internal (all levels).

• Capable to organize customer selling events/activities and delivers presentation session

independently.

• Min. 8 to 10 years direct selling in relevant industry and customer base.

• The candidate should possess extensive firsthand experience in directly selling Process

Industrial Automation Solutions and Products to End Users and EPCs, rather than through

partners or agents.

• The candidate should have experience in Process Industrial Automation solutions and

products, specifically related to control systems, SCADA, PLCs, and Safety Systems.

Additional experience with field instruments, fire and gas detectors, telecommunications,

security solutions, and OT digital transformation will be considered a valuable asset.

• The candidate should have significant experience in the process industry, particularly in Oil

and Gas upstream operations, FPSOs, FSOs, FPUs, and FSRUs. Additional experience in

other process industries, such as chemicals, refining, power, and pharmaceuticals, will be

an advantage.

WE VALUE

• Competitive in project pursue and has a passion for winning.

• Mindset on customer satisfaction (internal & external).

• Large Project Pursue Leads experience (track record preferred), experience in project cycle

development. EPC and Consultant selling.

• Capable to prioritize task and activities.

• Experience working and leading multidisciplinary and multicultural groups.

• Experience with selling tools e.g. CRM / Sales Force.

• Hands on experience in industry process solutions project and services sales.

• Understanding of sales performance metrics.

• Excellent communication and negotiation skills.

• An ability to deliver projects and answer inquiries on time.

• Business acumen with a problem-solving attitude

About Us

The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.

The future is what we make it. So, join us and let’s do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are seeking an experienced and dynamic F&B Outlet Manager to oversee the day-to-day operations of our outlet. The ideal candidate will have a strong background in food and beverage management, excellent leadership skills, and a passion for delivering exceptional customer service.

Location: Katong / Outram Park

Working Hours: 5 / 6 days work week packages available

Cuisine: Hongkong Food & Dessert

Job Description:

• Oversee daily operations to ensure efficiency and compliance with company standards.
• Address and resolve customer complaints or issues promptly and professionally.
• Managing of daily sales transactions and cash float.
• Ensure daily quality of the food served.
• Monitor inventory levels and coordinate with suppliers to ensure availability of stock
• Plan staff schedule
• Manage the outlet's budget, including sales forecasting and expense control.
• Monitor and analyze sales performance to identify growth opportunities.
• Drive customer engagement through in-store initiatives and events.
• Maintain cleanliness, hygiene, and safety standards in the outlet
  

Job Requirements:

• Proven experience as an F&B Outlet Manager or in a similar leadership role in the food and beverage industry.
• Strong knowledge of food safety and hygiene regulations.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team to achieve high performance.

Job Duties & Responsibilities:

• Manage and coach the administration team members of Specialized Product Team
• Handle, check or approve the transaction administration: the securities settlement, custodian arrangement
• Handle, check or approve internal control sheets or execution slips related to regular transaction administration; oversee the BAU matters related to execution / ongoing transaction management
• Review transaction documentation on the pre-closing, and monitor its adherence on the post-closing for securitization and structured credit transactions, by working closely with the clients and transaction counterparties (e.g. legal counsel, accounting firm, trustee, custodian, securities clearing house)
• Regular reporting on compliance, account closing, audit or internal control required for the department. Ensure the corresponding procedures are complying with the internal rules and external regulations
• Propose improvement plan to streamline the group’s business procedure, in order to raise its effectiveness and efficiency for business developmen

Requirements:

• Degree in any discipline.
• Minimum 10 years of relevant experience in transaction administration
• Minimum 10 years of experience in securitization business, with the expertise in securities settlement and custodian arrangement,
• Good knowledge to review transaction documentation on the pre-closing and monitor its adherence on the post-closing for securitization transactions.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Obayashi Corporation Asia-Pacific Regional Headquarters is a leading construction company specializing in both building and civil engineering. With world-class technical expertise, we deliver projects ranging from commercial offices, data centers, and healthcare facilities to tunnels, MRT projects, and bridges.

(A) Job Summary:

We are seeking a Corporate Planning Manager who will work close with senior management to drive operational efficiency and strategic alignment across our expanding group. Based in our Regional Headquarters (RHQ), this role will lead corporate strategy development and foster communication with development partners and corporate clients in ASEAN and Japan. The successful candidate will play a key role in aligning regional business objectives with global success.

(B) Essential Job Functions:

The Corporate Planning Manager is responsible for, but not limited to, the following:

• Strategic Leadership and Execution - Develop and execute long-term corporate strategies for the Asia-Pacific region, aligning with the company's global objectives and regional business needs. Collaborate with various departments to ensure strategic initiatives are actionable and effectively implemented across ASEAN countries and Japan. Provide insights to senior leadership on key industry dynamics, competitive positioning, and emerging trends within the construction sector.
• Regional and Back-Office Operations Management - Oversee back-office operations, including Accounting, HR, General Affairs (GA), and administration, with a strong focus on compliance and corporate governance in line with international standards. Ensure smooth operations within the Asia-Pacific region, specifically in ASEAN countries, (Singapore, Malaysia, Indonesia, Thailand, Cambodia, Vietnam) Taiwan and Japan, while maintaining a deep understanding of regional market dynamics and business practices.
• Reporting and Performance Optimization - Prepare and present regular reports to senior leadership, providing actionable recommendations for performance optimization and course corrections as needed. Analyze current and past financial data and performance to support data-driven decision-making.
• Team Leadership and Collaboration - Manage and lead a team of more than 15 members in the construction industry, ensuring effective delegation, task prioritization, and seamless workflow in dynamic environments. Collaborate with regional leaders to identify opportunities for operational improvement and cost-efficiency.
• Financial Oversight and Compliance - Manage financial analysis and reporting to handle financial statements, taxation, and audits specific to the construction industry. Lead financial management for large-scale construction projects valued at over USD 200 million, ensuring proper budgeting, forecasting, and cost control. Support the creation and review of financial plans, budgets, and forecasts to ensure financial viability and long-term growth.

(C) Minimum Qualifications/ Job Experience:

• A Bachelor’s Degree in Business Administration, Accounting, Finance, or related field.
• Minimum 10 years of experience in the construction industry, with at least 5 years in an international management role overseeing administration or back-office operations (Accounting, HR, GA, and administration) as a manager and above overseeing the Asia Pacific Region, specifically in ASEAN countries (Singapore, Malaysia, Indonesia, Thailand, Cambodia, Vietnam), Taiwan and Japan. Successful candidate is expected to be in a global construction company for the latest 3 years, ensuring familiarity with cross-border policies of the latest compliance standards and industry knowledge in the construction sector.
• More than 5 years of experience in administration or back-office operations (Accounting, HR, GA, and administration), within companies that require high levels of compliance and corporate governance, such as publicly listed companies, large-scale enterprises, government organizations, or financial institutions as a manager and above.
• More than 5 years of experience in financial analysis based on IFRS, GAAP and J-GAAP to handle financial statements, taxation and audit in construction industry.
• More than 2 years of experience in investment risk analysis in the construction industry for M&A projects in new and existing countries such as Oceania (Australia, and New Zealand) and Southeast Asian countries (Singapore, Malaysia, Indonesia, Thailand, Cambodia, Vietnam) as a manager and above, being responsible for liaising with Japan HQ.
• More than 2 years of experience in financial management of a major construction projects worth more than 200 million USD
• Experience of managing a team of more than 15 members in construction industry, to lead teams effectively and manage time efficiently, ensuring task prioritization, deadline adherence, and seamless workflow in dynamic environments.
• Willingness to undertake frequent overseas business travel.

(D) Knowledge/ Skills/ Abilities:

• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels of the organization.
• Ability to work independently and manage multiple projects simultaneously.
• High attention to detail and a results-driven approach.
• Cross-cultural awareness and sensitivity, with the ability to navigate complex, multicultural business environments.
• Ability to handle high-pressure situations and tight deadlines.
• Basic knowledge of commercial and construction contract law, ideally.
• Require overseas business travel.

We are looking for an experienced F&B Operations Manager with a passion for Japanese cuisine to oversee the daily operations of our restaurant(s). The ideal candidate will have a deep understanding of Japanese food and beverage service, exceptional leadership skills, and proven experience in managing high-quality dining establishments. You will be responsible for ensuring smooth operations, enhancing customer satisfaction, and driving business profitability while maintaining the highest standards of service and food quality.

Key Responsibilities:

• Oversee Daily Operations: Manage the overall operations of the restaurant(s), including front-of-house and back-of-house activities to ensure efficient service and smooth workflow.

• Team Leadership: Supervise, train, and develop staff, including chefs, servers, and support staff, ensuring they provide high-quality service aligned with the restaurant’s vision.

• Customer Experience: Uphold high standards of customer service, ensuring a premium dining experience for all guests, handling customer feedback, and resolving complaints promptly.

• Menu Development & Execution: Collaborate with the executive chef to ensure the authenticity of the Japanese menu, food presentation, and quality.

• Inventory & Supply Chain Management: Oversee ordering, receiving, and inventory control for all food, beverage, and supplies, ensuring minimal waste and optimal stock levels.

• Budgeting & Cost Control: Monitor and manage restaurant budgets, including food cost, labor cost, and operational expenses to meet financial targets.

• Marketing & Promotions: Work with the marketing team to develop and implement promotions, events, and seasonal menus to attract and retain customers.

• Health & Safety Compliance: Ensure the restaurant complies with all health, safety, and hygiene standards, as well as food handling regulations.

• Vendor Relationships: Maintain good relationships with suppliers, especially those providing specialty Japanese ingredients, negotiating favorable terms where possible.

• Customer Engagement: Cultivate and maintain relationships with VIP and repeat customers, ensuring personalized service and dining experiences.

Requirements:

• Experience: Minimum 5-7 years of experience in F&B management, preferably in a Japanese restaurant or an F&B outlet specializing in Japanese cuisine.

• Knowledge of Japanese Cuisine: Strong understanding and appreciation of traditional and modern Japanese cuisine, dining culture, and beverage pairings (including sake and Japanese tea).

• Leadership Skills: Proven experience in leading, managing, and motivating large teams, including kitchen and service staff.

• Customer Service Expertise: Strong focus on customer satisfaction and guest engagement, with the ability to handle high-end clientele.

• Operational Skills: Excellent organizational, problem-solving, and multitasking abilities to manage daily operations efficiently.

• Budgeting & Cost Control: Strong financial acumen with the ability to manage budgets, control costs, and drive profitability.

• Communication Skills: Strong verbal and written communication skills in English. Knowledge of Japanese language and culture is a plus.

• Computer Skills: Proficiency in restaurant management software, POS systems, and Microsoft Office (Excel, Word, etc.).

• Flexibility: Willingness to work in a dynamic environment with irregular hours, including weekends and public holidays.

Preferred Qualifications:

• Experience in managing multi-outlet operations or chain restaurants.

• Knowledge of marketing and social media strategies specific to the F&B industry.

Our client, located at Central Singapore is looking to hire a Talent Acquisition Project Manager to join the team, driving Talent Acquisition related Projects for the region.

In this role, you will be responsible for managing and executing employer branding strategies and overseeing talent acquisition projects to attract top talent, foster a positive company image, and enhance our employer brand. This is a strategic role that requires collaboration with cross-functional teams, strong project management skills, and a passion for creating an outstanding candidate experience.

Key Responsibilities:

Talent Acquisition Management

• Responsible for the full cycle of recruiting process by designing and executing comprehensive strategies to attract strong talent pipelines for current and future hiring needs across multiple channels.
• Lead the recruitment process, from requisition approval to sourcing candidates to offer acceptance, ensuring a streamlined and efficient process
• Maintain and improve candidate screening, interviewing, and selection processes

Employer Branding Strategy & Execution:

• Develop and implement employer branding initiatives to position the company as an employer of choice within the industry.
• Collaborate with HR, Marketing, and Leadership teams to define key employer value propositions and integrate them into recruitment marketing campaigns.
• Manage the creation of compelling employer brand content (social media, career site, job descriptions, etc.) and ensure alignment with organizational values and culture.
• Monitor and analyze brand perception through surveys, social listening, and feedback to ensure consistent and positive messaging.

Talent Acquisition Project Management:

• Lead and manage end-to-end talent acquisition projects, ensuring successful delivery of hiring goals and initiatives.
• Create and execute project plans, timelines, budgets, and KPIs for key recruitment campaigns and hiring initiatives.
• Streamline and improve recruitment processes, including sourcing, screening, interviewing, and onboarding.
• Identify and implement tools and technologies that improve recruitment efficiency, candidate experience, and analytics.

Stakeholder Collaboration & Communication:

• Partner with Hiring Managers and department leaders to understand staffing needs and support recruitment efforts aligned with organizational goals.
• Ensure consistent communication across teams, updating stakeholders on project progress, roadblocks, and successes.
• Train and guide internal teams (e.g., hiring managers, recruiters) on employer branding best practices and ensure a unified, consistent brand message in the recruitment process.

Recruitment Marketing & Campaigns:

• Work closely with the marketing team to create content for recruitment marketing campaigns (e.g., job ads, employee testimonials, career events).
• Lead and optimize recruitment marketing efforts on various platforms (LinkedIn, Glassdoor, Indeed, company website, etc.).
• Drive social media and digital marketing strategies to engage potential candidates and increase brand awareness.

Data Analysis & Reporting:

• Track, measure, and report on key metrics related to employer branding and talent acquisition efforts.
• Utilize data insights to refine strategies, optimize performance, and achieve recruitment goals.
• Continuously evaluate the effectiveness of employer branding and talent acquisition initiatives and recommend improvements.

Candidate Experience & Engagement:

• Focus on improving the candidate experience from the first touchpoint to onboarding.
• Ensure seamless communication with candidates, promoting a positive and engaging experience throughout the hiring process.
• Coordinate with the recruitment team to enhance candidate engagement initiatives, including career fairs, campus recruitment, and other talent outreach programs.

Qualifications:

• Bachelor’s degree in Human Resources, Marketing, Business Administration, or a related field.
• At least 6 years of experience in employer branding, talent acquisition, or recruitment marketing.
• Proven experience managing projects, with a strong understanding of project management methodologies.
• Experience in creating and executing employer branding strategies across multiple channels (social media, job boards, events).
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time management skills with the ability to handle multiple projects simultaneously.
• Proficiency in applicant tracking systems (ATS), recruitment tools, and HRIS platforms.
• Knowledge of talent acquisition trends, tools, and best practices.
• Creative thinking with the ability to produce high-quality content for recruitment campaigns. Strong analytical skills to measure success and adjust strategies accordingly.
• Experience with employer brand surveys, feedback tools, or reputation management platforms (e.g., Glassdoor).
• Familiarity with digital marketing and social media strategies.
• PMP, Agile, or similar project management certification an added advantage

We regret that only shortlisted candidate will be notified

Information:

Working hours : 5.5 days; Mon to Fri, 8:00am to 5:00pm; Alternate Saturdays

Job Description:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.
• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction at all times.
• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Requirements:

• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business
• Minimum 5 years management experience
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
• Result Driven Individual with strong business acumen
• Aggressive and forward thinking
• Ability to analyze and use Financial Reports
• Excellent communication skills, including presentation effectiveness.
• Well rounder conceptualization skills, creative, ideas generator.
• Well rounder personal effectiveness with good negotiation and influencing skills.
• Emphasis on performance, goal and team orientated.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Carol Tan

EA License No.: 23C1894

EA Personnel No.: R24121972

• Able to grasp and understand business domain knowledge within a short timeframe.

• Plan, script, execute, prepare reports and statistics, communicate to users, and resolve all issues raised by users during UAT and operations.

• Management and coordination with external partners and vendors

• Management and lead a team to support the project

• Communicate to internal team and external users for all clarifications

• Conduct walk through and clarification training sessions with external users where applicable

• Prepare and update documentations and reports where required

• Identify system or data deficiencies and discrepancies, and recommends appropriate improvements and changes.

Job Knowledge/Skills

• At least a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent. Candidates with a relevant IT diploma may also apply.

• Experience in designing and implementing C#, ASP.NET systems using OO related concepts in N-Tier architecture will be advantageous

• 5 years of experience in Project Management of medium or large scale projects

• Experience in project delivery in systems integration

Detail & Remuneration:

• Location: Kranji
• Salary: Up to $6,800, with AWS and Variable Bonus

Responsibilities:

• Oversee all accounting operations, including accounts payable, accounts receivable, general ledger, and inventory accounting.
• Prepare and analyze monthly management reports for the Group and all entities to ensure comprehensive financial oversight.
• Ensure timely and accurate processing of invoices, collections, and vendor payments, including monthly vendor reconciliations.
• Maintain accurate financial records and ensure timely processing of all transactions.
• Oversee daily banking activities to support smooth operations.
• Ensure compliance with local tax regulations, including preparation and submission of GST and other statutory filings.
• Coordinate and manage internal and statutory audits, working with external auditors to ensure a timely and efficient audit process.
• Implement and maintain strong internal controls to safeguard company assets and ensure compliance with company policies.
• Lead and mentor the finance and accounting team, providing guidance, training, and support to enhance team skills and performance.
• Identify and recommend areas for process improvement within finance and accounting functions.

Requirement:

• Bachelor’s degree in Accounting or Finance; a professional accounting certification is preferred.
• Minimum 7 years of experience in a financial control role, preferably within the Engineering, Procurement, and Construction industry.
• Experience supervising a team about 2 to 3 members is ideal.
• Strong knowledge of local accounting standards, tax regulations, and compliance requirements.
• Proficient in accounting software and Microsoft Office applications, with advanced Excel skills.
• Excellent analytical and problem-solving abilities
• Ability to work effectively under pressure and meet tight deadlines.

Interested candidates please apply online or send your latest CV to [email protected]

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Our client is a newly established subsidiary company that is primarily engaged in the trading of technological apparel. Its parent company is listed on the Hong Kong Stock Exchange.

They are seeking an Assistant Finance Manager to join their pioneer team. The successful candidate will report to the General Manager and be responsible for strategic financial planning and operations, budgeting, and reporting to ensure the company’s financial health and compliance. You will play a key role in providing actionable insights that drive strategic decision-making in a fast-paced and innovative environment.

Key Responsibilities

• Financial Management: Maintain accurate financial records, prepare reports, and ensure compliance with accounting standards. This includes income statements, balance sheets, and cash flow statements.
• Budgeting and Forecasting: Develop and manage budgets, monitor spending, and provide forecasts to guide business decisions.
• Analysis and Insights: Analyse financial data to identify trends, risks, and opportunities, providing recommendations to optimise performance.
• Accounts Oversight: Handle full set accounts, manage accounts payable and receivable, ensuring timely invoicing and payments.
• Compliance and Auditing: Ensure compliance with tax regulations, liaise with tax authorities and advisors; file tax and GST returns. Support internal/external audit processes.
• Cost Management: Track and manage costs related to production, inventory, and technology development.
• Cross-functional Collaboration: Work closely with sales, operations, and R&D teams to align financial strategies with company objectives, including collaborating with the HQ team based in Hong Kong.
• Other duties as assigned time to time

Requirements

• Education: Bachelor’s degree in Finance, Accounting, or related field, will be an advantage

Experience:

• 3 to 5 years of experience in finance or accounting, preferably in a SME or start-up environment;
• Experience with cost accounting, inventory management, and financial regulations.

Language ability:

• Proficiency in spoken Mandarin and confident to communicate in written Chinese, to be able to liaise with and collaborate with teams in Hong Kong and China;
• Proficient in spoken and written English

Skills:

• Strong analytical and problem-solving skills
• Ability to take a helicopter view of the business, using data and metrics to form insights to provide recommendations for optimisation
• Strong attention to detail and accuracy
• Proficiency in financial software and tools, specifically with experience in the use of SAP S4 HANA. Training will be provided as part of the onboarding process.
• Advanced knowledge of Excel for data analysis and modeling.
• Excellent organizational and time-management skills.
• Strong communication skills for presenting financial insights to management as well as non-finance teams.

Attitude:

• Proactive individual with a strong desire to learn and develop professionally and is keen to play a key role in contributing to the growth of the company
• Ability to adapt to changing priorities and work independently in a fast-paced environment
• Possesses a collaborative mindset; understands the importance of building and maintaining relationships with internal team and external stakeholders
• Has a can-do spirit
• We are seeking a candidate with strong communication skills who prioritizes clarity, conciseness, and logical flow in their interactions. The ideal candidate makes a conscious effort to ensure their communication is effective and strives to convey information in a clear and thoughtful manner.

We invite interested candidates who want to be part of this exciting journey of establishing a new subsidiary company to apply today!

https://apply.remotejobsasia.com/jobs/Careers/758310000002579063/Assistant-Finance-Manager?source=CareerSite

For clarifications, please contact karyn(@)jobsjolt.com (Personnel Reg: R24120779)

Employment Agency: Jobs Jolt Private Limited

EA Licence No.: 24C2131

www.jobsjolt.com

www.remotejobsasia.com

Job Description & Requirements

Responsibilities:

1. To Oversee daily operation and activity for Hotel department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Key Responsibilities:

Proactively develop potential clients and provide consultancy and solutions related to corporate services in Singapore to fulfill client needs.

Establish and maintain long-term relationships with partners such as law firms, financial advisors and accounting firms in Singapore.

Formulate and execute business development strategies to explore new market opportunities based on industry trends and client needs.

Organize and participate in industry networking events, exhibitions and seminars to enhance the company's brand awareness and influence in the industry.

Regularly report business development progress and market situation to company management, provide data analysis and suggestions to optimize business strategies.

Gain an in-depth understanding of Singapore's corporate services policy and market environment, and grasp policy changes in a timely manner to ensure that accurate consulting services are provided to clients.

Frequent overseas travel for business development and client relationship management.

Position Requirements:

Diploma or above, preferably in marketing, international relations, business administration or other related majors.

At least 1 year experience in business development, sales or account management, especially with Singapore corporate services related background is preferred.

Strong communication, negotiation and relationship maintenance skills with the ability to handle complex client needs independently.

Knowledge of or enthusiasm to learn about Singapore's corporate services policies, economic environment and social systems.

Ability to think independently, adapt quickly to market changes and identify business growth opportunities in a competitive environment.

Salary & Benefits:

Basic salary starting from S$4000, negotiable based on experience and ability.

Offer a competitive bonus system, rewarded based on business development results.

Comprehensive medical insurance, paid annual leave and other benefits.

Provide systematic training and career development opportunities in Singapore's corporate services industry to help enhance personal skills.

Opportunities to work in Singapore, enjoy stable social benefits and an international working environment.

How to Apply:

If you are passionate about the corporate services industry in Singapore, have rich experience in business development, and want to develop in an environment full of opportunities, please send your resume and personal introduction to [email protected], we look forward to working with you to promote the development of the company!

We are looking for a seasoned Incident manager who will be overseeing the incident management process within an organization to ensure that incidents are promptly addressed and resolved

Mandatory Skill Set:

• Bachelor's degree in computer science, information technology, or related field;
• Atleast 5 years of experience in Incident Management;
• Capable of dissecting complex issues and identifying effective solutions;
• Demonstrated experience in IT incident management or a similar role, preferably within a fast-paced IT environment;
• Must have comprehensive knowledge of ITIL incident management principles and best practices;
• Proficient in using incident management tools and systems;
• Proficiency in project management, documentation, and task prioritization;
• Identify and understand the needs of stakeholders—individuals or groups invested in the outcome of an incident;
• Must have outstanding communication skills, capable of conveying technical information effectively to both technical and non-technical audiences;
• Able to excel under pressure and effectively prioritize tasks in a high-pressure IT environment.

Desired Skill Set:

• Experience in a regulated industry;
• ITIL 4 certification;
• Experience with ServiceNow is advantageous.

Responsibilities:

• Lead root cause analysis sessions to identify fundamental issues and preventive measures;
• Track follow-up actions to ensure timely resolution of problem tickets;
• Analyze and log problem tickets for future reference;
• Serve as the gatekeeper for all known errors;
• Monitor and report on Problem Management KPIs;
• Coordinate efforts across L2 and L3 support teams for timely incident resolution;
• Escalate cases involving process failures that delay resolution or result in SLA breaches;
• Attend regular incident review meetings to ensure open incidents are addressed promptly;
• Generate periodic service reports for stakeholders;
• Analyze incident trends to identify opportunities for improvement;
• Ensure incidents are documented accurately according to the Incident Management process;
• Conduct reviews of major incidents to capture insights and finalize improvement actions.