· Responsible for availability, incident, problem and capacity management for the applications in scope.
· Response and resolve incidents, problem and user queries through proper analysis
· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
· Drive technical remediation in line with agreed non-functional requirements
· Evidence continual service improvement of processes and tasks (via automation)
· Ensures essential process / procedures are followed and contribute to defining standards.
· Coach and be receptive to coaching to uplift the team’s and your individual knowledge
Requirements
· 4 + years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
· Strong working experience in Microsoft Dynamics CRM application production support
· Strong understanding of Microsoft Dynamics CRM application architecture
· Excellent troubleshooting skills in Control-m batch issues, SSIS packages
· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
· Hands-On experience in writing / debugging scripts, code, and database queries
· Software Engineering & Change Management
· Solid understanding and execution of DR & BCP
· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
· Competent in Microsoft Excel, PowerPoint and Word document