Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.

Responsibilities

• Facilitate machine preparation, setup, and qualification for shipment
• Occasionally support on-site services within and outside Singapore

Requirements

• Proficient in mechanical and electrical control systems.
• Knowledge in machinery automation (electrical, servo, sensor, pneumatic systems) and adept at reading mechanical drawings and using measurement tools.
• I/O check and troubleshooting, knowledge in mechanical alignment, motor tuning, vision systems

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

about the company

My client is a leading semiconductor equipment manufacturer with an outstanding international reputation in its field and a great emphasis on training & development. With more than 20 years history, this is a great brand to join at an exicting time in their development.

about the job

• Performs the set-up, calibration, testing and troubleshooting of equipment
• Responsible for Calibration and Repair of electronic boxes
• Setting up of tape & reel cum inspection machines.
• Prepare, setup and qualify machines
• Machine assembly
• Prepares technical reports summarizing findings and recommending solutions to technical problem
• Machine alignment, teaching and test run

skills & experience required

• Diploma / Higher NITEC in Mechatronics / Electromechanical / Mechanical / Manufacturing / Electrical Engineering
• Relevant internship / working experience in cleanroom / front end equipment manufacturing / semiconductor environment will be a plus
• Able to read basic engineering drawings
• Comfortable to be hands on and also with daily documentation & administrative
• Understand machinery automation with electrical, servo, sensor, pneumatic system
• Able to read mechanical drawings and measurement tools, perform I/O check and trouble shooting
• Training given to candidate with no experience
• Willing to work around Ang Mo Kio / Kallang / Lavender area

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Tower Research Capital, a high-frequency proprietary trading firm founded in 1998, seeks a Production Trader to join one of its trading teams in Singapore. As a Production Trader, you will play a crucial role in day to day monitoring of all the automatons trading across all the Asian Markets.

Responsibilities

• Monitoring morning/evening maintenance operation
• Intraday monitoring of all the trading automatons: internal KPIs, Tower Risk Limits
• Ensuring intraday communication with the internal Compliance and Risk department
• Monitoring and Hedging some exposures manually
• Providing feedback and analysis to quants on algo behavior to help them improve models

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree is preferred.
• At least 4 years of equivalent practical experience
• Good knowledge of Asian Derivatives and Cash Markets
• Strong problem-solving skills and the ability to work in a fast-paced, collaborative and geographically distributed environment
• Excellent communication and teamwork abilities
• Good knowledge of both Equities and Equity Derivatives trading
• Experience with scripting and programming languages such as Python and Bash

Nice to Have

• Experience with workflow management and task scheduling
• Experience in Index Arbitrage systematic trading
• Specific trading knowledge in any major Asian Exchanges

Job Description:

- Contribute to IT initiatives for Antaes Asia clients

- Provide L1/L2 Application support to Front Office users

- Adhere to Service Level objective target

- Ensure adherence to Application Production Support (APS) roster in terms of mailbox, webportal and hotline

- Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)

- Escalate timely to Head of APS on possible risks, escalation matters and management issues.

- Review and create application Support knowledge articles

- Contribute to the continuous improvement plan

- Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

- At least Bachelor’s Degree in Computer Science, Engineering or related fields

- Total 5+ years of overall IT experience with 1+ year experience as L2 support

- Analytical and Problem-solving skills

- Excellent communication skills along with a customer/user-centric mindset

- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings

- High level of persistence, can-do attitude & pro-activeness

- Good command of ITIL practices, Unix OS, SQL, Middleware (Tomcat, MQ), Software architecture

- At least basic command of Kubernetes, Autosys or Any scheduling system, Shell or Python, Jira and Service Now

• Prepare, setup and qualify machines before shipping out from factory to customer.
• Support site service as to when required.

Requirements:

• Diploma in Mechatronics
• At least 2 years of working experience in mechanical/electrical control system.
• Good understanding of machinery automation with electrical, servo, sensor, pneumatic system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Thoroughly observe SPC parameters and control charts.
• Implement measures to enhance tool capability performance.
• Investigate quality issues and conduct initial troubleshooting.
• Escalate unresolved problems to the Supervisor and Technology Engineers.
• Manage the dispatch of products to the tool.

Requirements:

• Diploma in engineering or equivalent.
• 2 years of working experience in the related field.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

about the company

My client is a specialised manufacturer serving in the semiconductor market. With more than 20 years history, this is a great brand to join at an exicting time in their development.

about the job

• Handle shipping activities locally and internationally
• Liaise with couriers and manage freight forwarders
• Work with various departments including planning, order admin and procurement to ensure smooth operation flow
• Support store activities such as receiving, kitting, issuing, picking, packing, dispatching, cycle count, data entry

skills & experience required

• Diploma / Higher NITEC / NITEC in Engineering / Logistic / Supply Chain / O level certificate
• Min 3 years working experience in local and international shipping
• Forklift license will be a plus
• Prior experience in a manufacturing environment will be a plus
• Ability to execute import, export, cross-trade. re-export procedures and prepare related documentation
• Able to work in north of Singapore (Yishun / Woodlands / Sembawang)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.

Responsibilities

• Facilitate machine preparation, setup, and qualification for shipment
• Occasionally support on-site services within and outside Singapore

Requirements

• Proficient in mechanical and electrical control systems.
• Knowledge in machinery automation (electrical, servo, sensor, pneumatic systems) and adept at reading mechanical drawings and using measurement tools.
• I/O check and troubleshooting, knowledge in mechanical alignment, motor tuning, vision systems

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Industry : Manufacturing
• Location : East
• Salary Range : Up to S$3,500 Per month

Responsibilities:

• Key the invoices by allocating to the proper general ledger and cost centres
• Key the journal entries and allocate them correctly
• Key customer payments
• Prepare payment to suppliers and employees for their travel expense and transfer the wire to the bank
• Post the expense accounts of employees by allocating to the proper general ledger and cost centres
• Check, control and justify all the supplier accounts
• Check, control and justify all the customer accounts (through aged balance for example)
• Check the accuracy of the income statement
• Check, control and justify some balance sheet accounts
• Ensure all the mandatory tax declarations to be done locally respecting the legal deadlines
• Manage the accuracy of the accruals
• Creates accounts payable
• Manage the intercompany reconciliation
• Manage the accountancy of the inventories (including write offs)
• Manage the incoterms adjustments
• Monitor projects involving capital investments
• Calculate sales commissions for subsidiaries
• Responsible for the general accouting for the balance sheet and the Profit and Loss account
• Responsible for the auxiliary accounts (suppliers, customers) for the balance sheet and the Profit and Loss account
• Responsible for accounting for the fixed assets
• Responsible for cost control and for the monthly closing of accounts in local and IFRS standards
• Analyze production costs and provide insights to improve cost efficiency.
• Provide auditors with audit schedules
• Justify the main restatements on the closing of accounts

Requirements:

• Min Diploma in accounting or its equivalent
• 2 years of relevant experience
• Proficient in MS Office application
• Candidate without experience are welcome to apply.

Job ID: QX77WW3R

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

• Install, improve tools, perform maintenance, and compile alarms for equipment.
• Troubleshoot and repair equipment to minimize downtime.
• Analyze equipment failures, create pareto charts, and conduct weak point analysis for improvement.
• Lead continuous improvement initiatives for cost reduction, yield improvement, and OEE improvement.
• Prepare technical reports documenting equipment performance and activities.

Requirements:

• Minimum Degree in Electrical Engineering or equivalent.
• Having prior experience in the semiconductor industry (field of cleaning and polishing of silicon wafers).
• At least 3 years of relevant working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Location : Gul Road, Singapore [Company Transport Pick-Up from Boon Lay MRT to Company (2 ways)]
• Working days : 5 days
• Working hours : 9am - 5:30pm
• Salary : $1,600 - $2,000 [OT paid when OT required]

Requirements:

• ITE graduates preferred
• Preferably 1 to 2 years working experience in a factory
• Working experience in a Chemical / Refinery plant an added advantage
• Training will be provided.

Responsibilities:

• Filling of Chemicals into drums/bottles.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description:

Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.
Heightened focus on Operational Resilience is key to our strategic theme of enhancing Engineering risk management. The measurement and monitoring of operational resilience includes:
• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.
The program involves architecting and building the tooling from scratch on cutting edge technology stack that is highly scalable and performant to support 4,000+ users firmwide. The tooling is being built with the intent to be fully cloud native over the next few years, while starting in a hybrid mode using containerized deployments in view of time to market. Given the regulatory nature of the program, all the data will be modelled in the firm’s strategic data platform (Alloy) and go through data governance sign offs. Tooling will be built in tight alignment with site reliability principles to ensure a highly resilient architecture.

This is ONE YEAR renewable contract

Key Responsibilities

1. Utilizes routine work orders, schematics, wiring diagrams, parts and wire lists, written and/or verbal instructions to build, repair and/or test electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components.
2. Performs electro-mechanical assembly operations, troubleshooting and repair.  Identifies and corrects errors.
3. Observes all safety standards.  Maintains a secure, safe, clean and healthy work environment.  Attends required health and safety training and follows safety and security policies, procedures and practices.  Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept.  Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly.  Actively strives to prevent accidents and injuries.
4. Utilizes test fixtures, electronic measurement equipment, leak detectors, and/or vacuum pumps to test assemblies, subassemblies and components.  Enters data on computer terminal, such as progress, work expense and labor details.  May perform computer programming, repair or software 
5. Details finished work.  Receives parts and performs audits to ensure all necessary parts are available to perform built, test and repair.  Inspects parts for defects.  Troubleshoots and improves processes.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities 

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information 

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

about the company

My client is an US MNC. The business succeeds on the speed of its innovation and there are great opportunities to progress in this dynamic company.

about the job

• Develop new MBRs, using existing MBR templates, in support of Technology Transfers
• Maintain currency of MBRs for existing customers
• Produce high-quality documentation that meets applicable standards/ requirements of the users
• Write and edit technical information/ instructions in a manner to ensure content is factual and accurate
• Translates engineering data into procedures and instructions
• Drive and manage manufacturing Change Request from its initiation till its closure
• Creates and manipulates electronic files for on-line documentation publishing
• Disseminates documents for technical review
• Coordinates the printing, electronic publications, and distribution of technical documentation

skills & experience required

• Bachelor Degree in Chemical / Biochemicalor Science (Biochemistry/ Chemistry/ Microbiology) or equivalent
• Min 4 years of experience in technical writing / publishing
• Experience utilizing a structured phase gate product development process
• Hands on in JDE or Agile will be a plus
• Working knowledge in complex machine BOM (Bill of Material) structure, engineering change process and workflow (spare parts manual)
• Proficiency in technical writing tools: Adobe Framemaker, Dreamweaver, Photoshop, Illustrator, Animate
• Able to commence immediately or within short period
• Willing to work in west area of Singapore (Tuas / BoonLay / Pioneer)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

• Prepare, setup and qualify machines before shipping out from factory to customer.
• Support site service as to when required.

Requirements:

• Diploma in Mechatronics
• At least 2 years of working experience in mechanical/electrical control system.
• Good understanding of machinery automation with electrical, servo, sensor, pneumatic system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Enhance equipment capacity and verify it while improving operational productivity.
• Establish planning parameters for short-term and strategic planning.
• Monitor and address near-term production bottlenecks.
• Create scheduling strategies for the shop floor to meet throughput goals.
• Collaborate with Production to control dispatch points for seamless production flow.

Requirements:

• Degree in Industrial Engineering or equivalent.
• Minimum 2 years of experience in relevant field.
• Strong understanding of manufacturing and logistics processes, systems, and manufacturing industry product costing.
• Proficient in Microsoft Office and SAP.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Associate Manufacturing Engineer
5 days
9am-6pm
Kallang
$2800-$3500

Responsibilities:

• To prepare, setup and qualify machines prior to machine being crated before shipping out from factory to Customer
• To support site service occasionally, within and out of Singapore

Requirements:

• ITE or Diploma in Mechatronics.
• Min 2-4 years working experience
• Must have aptitude with mechanical and electrical control system.
• Must understand machinery automation with electrical, servo, sensor, pneumatic system
• Able to read mechanical drawings and measurement tools, perform I/O check and troubleshooting.
• Know how in Mechanical alignment, motor tuning and vision system will be advantage.
• Basic PC system, setup and application programing knowledge

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Benefits Summary:

• Up to $2200
• 5 days work week
• Working Location: Clementi
• Company transport provided at MRT Station

Responsibilities:

• Compile and interpret results of tests and analyses.
• Conduct inspection of incoming raw materials by using laboratory equipment
• Ensure laboratory equipment are well maintained
• Perform tests for finished product according to SOP
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

• Coordinate with Company logistics activities and oversee business plans at the regional level.
• Lead the Logistics and Landing Storage and Delivery (LSD) function and participate in the strategic planning of logistics solutions.
• Promote Asia-Pacific standard process and strategy of Supply Chain within NSC/Factory
• Analyze logistics costs and (KPIs) for guiding to actions for achieving target.

Requirements:

• Diploma in Logistics or equivalent
• At least 3 years of experience in Freight Forwarding, Logistics or Shipping industry.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Thoroughly observe SPC parameters and control charts.
• Implement measures to enhance tool capability performance.
• Investigate quality issues and conduct initial troubleshooting.
• Escalate unresolved problems to the Supervisor and Technology Engineers.
• Manage the dispatch of products to the tool.

Requirements:

• Diploma in engineering or equivalent.
• 2 years of working experience in the related field.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities:

• Responsible for developing new clients and maintaining existing customer relationships to achieve sales targets.
• Analyse market trends and competitor situations to develop effective sales strategies.
• Engage in effective communication with clients to understand their needs.
• Regularly participate in industry trade shows and conferences
• Collaborate with team members to ensure the sales team meets set sales goals.

Qualifications:

• At least 5 years of sales experience, preferably with a background in semiconductor, pharmaceutical manufacturing, food manufacturing, OR chemical industries.
• Excellent communication and negotiation skills.
• Ability to work independently and possess a strong team spirit.

If you are interested in the position, kindly send your CVs to sean.ho(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted. Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

• Enhance equipment capacity and verify it while improving operational productivity.
• Establish planning parameters for short-term and strategic planning.
• Monitor and address near-term production bottlenecks.
• Create scheduling strategies for the shop floor to meet throughput goals.
• Collaborate with Production to control dispatch points for seamless production flow.

Requirements:

• Degree in Industrial Engineering or equivalent.
• Minimum 2 years of experience in relevant field.
• Strong understanding of manufacturing and logistics processes, systems, and manufacturing industry product costing.
• Proficient in Microsoft Office and SAP.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities

• Co-ordinate, prepare, compile, and analyze the Annual Budget before submission to the corporate office
• Analyses financial variances and pro-actively hosts meetings with operations departments to review and discuss monthly forecast performance
• Co-relate complex data from numerous sources & formulating it into management reports
• Review a wide variety of records and involve departments to ensure data validity
• Manage SOX and internal/external audit queries
• Streamline processes and participate in ad-hoc LEAN projects

Job Requirements

• Accounting Degree, Minimum 5 years of FP&A experience in a manufacturing environment is preferred
• Proficiency in Microsoft Office particularly in Excel
• Experience working in a highly complex environment and able to undertake manual processes
• Strong team player who is meticulous and self-motivated, processes strong analytical skills, and is able to work under pressure to meet deadlines

Other Details

• Working Location: Ang Mo Kio
• Working Hours: Monday to Friday, 8am - 5.30pm
• Eligible for AWS

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23535

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

A technically brilliant application support analyst who is passionate about delivering high quality application services to the

– Take part in Major Incident Management, Problem Management and Request Management

– utilize their IT and business skills to interact with internal and external clients

– support the Service & Product Manager across several technical domains

– uphold high standards for timely issue resolution

– contribute expertise to the management of existing and new IT products and services

– optimize the service issues and gaps and implement service quality

– Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs

– Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Release Management, Risk Management

• Incident Management: Ability to assess the impact and urgency, diagnose the application issues using logs, coordinate with relevant teams to resolve the incidents, keep the stake holders updated with the progress.

• Problem Management: Ability to deep-dive into the recurring issues and find the root cause by analysing the log files, symptoms, timing, etc. Ability to articulate and influence the development team, infrastructure team and others to provide a solution to fix the root cause and prevent the recurrence of issues.

• Change Management: Well versed with ITIL processes , procedures and ability to act as a strong gate keeper to the production environment. We expect the person to be able to assess the changes from all dimensions – impact, risk, performance and help to implement the changes in a controlled manner

• Business Continuity Management: Understand the purpose of BCM, participate in BCM tests, experience in handling real time fail over activities.

A technically brilliant application support analyst who is passionate about delivering high quality application services to the

– Take part in Major Incident Management, Problem Management and Request Management

– utilize their IT and business skills to interact with internal and external clients

– support the Service & Product Manager across several technical domains

– uphold high standards for timely issue resolution

– contribute expertise to the management of existing and new IT products and services

– optimize the service issues and gaps and implement service quality

– Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs

– Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Release Management, Risk Management

• Incident Management: Ability to assess the impact and urgency, diagnose the application issues using logs, coordinate with relevant teams to resolve the incidents, keep the stake holders updated with the progress.

• Problem Management: Ability to deep-dive into the recurring issues and find the root cause by analysing the log files, symptoms, timing, etc. Ability to articulate and influence the development team, infrastructure team and others to provide a solution to fix the root cause and prevent the recurrence of issues.

• Change Management: Well versed with ITIL processes , procedures and ability to act as a strong gate keeper to the production environment. We expect the person to be able to assess the changes from all dimensions – impact, risk, performance and help to implement the changes in a controlled manner

• Business Continuity Management: Understand the purpose of BCM, participate in BCM tests, experience in handling real time fail over activities.