Job Responsibilities

Supplier Management

• Drives alignment of supplier selection to global supply strategy and the approved supplier list
• Manages key supplier and outsource integration partner relationships, cost optimization, product transfers / launches
• Defines sourcing contracts / supply agreements and ensures appropriate contractual agreements are in place addressing flow down requirements, capacity, cost, and commercial requirements
• Works with suppliers on improving Scorecards and KPIs
• Ensures adequate capacity exists in the supply chain for components of assigned products, coordinates forecasts, ensures end of life requirements are flowed down
• Maintain DDMRP (Demand Driven MRP) programs such as Kanban and safety stock replenishment contracts inclusive of analyzing and updating quantities, maintaining proper ERP system set up, keeping applicable contractual liabilities and amendments current, mitigating Ichor’s liability, resolving delivery discrepancies, providing forecasts to suppliers and ensuring suppliers are performing to contractual service levels

Supply Chain Project Management

• Identifies or is assigned to lead continuous improvement opportunities across the global supply chain
• Drives process improvements and resolves complex supply chain issues (using methodology such as 8D report, etc.)
• Ensure NPI BOM items are purchased at lead time through, coordinating demand load with Business Units and Planning (MRP, Independent demand or Indirect Purchase Requisitions)
• Provides sourcing direction and coordinates RFQ packages with the support of Buyers and Global Supply Managers
• Coordinates PO tracking through Buyers
• ECO analysis, approval, and coordination of implementation to the supply chain for new products
• Establish plans for supply risks mitigation, eg. identify floor stocks, Safety stocks, VMI / Kanban , long lead time mitigation plans
• Benchmarks and drives cost reduction plans and actions with assigned suppliers
• Derives plans and methods for optimizing the costs associated with a products value chain

Job Requirements

• Bachelor degree in business or Engineering. MBA preferred
• Prefer a candidate that has experience across several operational disciplines such as Commodity Management or Procurement. Candidate will possess extensive experience in a minimum of two skills in the following areas: procurement, commodity management, strategic sourcing, supplier development, planning, program management, master scheduling and factory engineering.
• Minimum 5 years’ experience in supply chain, commodity management or NPI related function & 10 years operations experience preferred
• Strong understanding of contract manufacturing environment and management of global commodity strategies through a third party provider
• Proven record of managing and driving Continuous Process Improvement activities. Strong analytical skills, ability to identify root cause for action/resolution
• Strong interpersonal, written and verbal communication skills
• Strong leader, self-motivated, proactive, detail oriented, hands-on and results driven.
• Good knowledge of aspects of purchasing, supplier selection, cost analysis and negotiation, planning, master scheduling and program management
• Work independently in fast paced environment
• Contract management, negotiation and implementation experience
• Ability to concisely communicate escalations, requirements and issues to suppliers, stakeholders, peers and upper management with clarity
• Experience working in ERP & PLM systems; SAP and Team Center preferred,
• Intermediate: Word processing/typing, presentation/PowerPoint/Power BI

Job Purpose

You will be part of the Regional Agency/FA and Bancassurance team to actively develop new client acquisition to support our affluent and HNW business growth, specifically on regional wealth.

The Job

· Identify and introduce high-value, high net worth clients to GE, leveraging professional networks and relationships to drive referrals and expand GE client base. Primary market focus to be China, India and ASEAN.

· Work closely with agency partners to provide and deliver a total wealth management experience to new- to-company clients.

· Proactive management, supervision and monitoring of new clients onboarded.

· Facilitate and support customers’ purchase journey via licensed financial representatives within assigned agency team.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Ensure that transactions are compliant with governing laws and ethical standards, and comply to all applicable policies and procedures

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum 3 years of proven track record in sales acquisition or business development experience in the high net worth space.

· Tertiary Education, preferably Bachelor’s degree.

· Strong new relationship building skills.

· Possess a sharp business development focus and demonstrative innovative approaches.

· Able to anticipate client requests/needs and resolves queries in a timely manner.

· Highly driven and positively motivated.

· Effective communication and interpersonal skills.

· Polished and mature to handle the affluent market segment.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Us

• AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Etsy, Harry’s and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.
• Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.
• At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
• We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.

What You’ll Do:

• Responsible for the research and development of certain modules under AfterShip Tracking business at the company, as well as team management. Lead the development team to closely collaborate with product, sales, customer success teams, etc., to create high-value, high-quality products together.
• Responsible for business architecture and technical architecture, designing systems that are high-concurrency, highly available, scalable, and maintainable, ensuring continuous stable iterative development of the system.
• Participate in company system process construction, enhance the company's organizational management capabilities, assist in corporate culture development, and establish and build an exciting team.

Who We're Looking For:

• Over 5 years of backend development experience, with more than 3 years of team management experience. Solid computer fundamentals and programming abilities required. Proficiency in Go is preferred, or proficiency in Java, PHP, Node.js.
• Strong organizational and management skills, with experience in building and leading teams of 5 or more people. Good thinking and practical experience in efficient team collaboration, team culture creation, and open-driven organizational culture.
• Strong business thinking, familiarity with the overseas e-commerce environment or SaaS software industry. Able to think from the company's and business perspective to drive growth. Experience in designing medium to large-scale business systems with good business abstraction and modeling abilities.

Security Requirements

• Employees shall consciously comply with the company's information security rules and regulations, consciously protect the company's internal information, and strictly prohibit the disclosure of any information about the company without permission.
• Employees shall participate in various forms of information security awareness training organized by the company promptly as required to meet the information security capability requirements stipulated by the position.
• Employees should take the initiative to report any suspected information security incidents. If employees violate the company's information security regulations, they will be held accountable or punished in accordance with the relevant internal formulation.

Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective IT support services, ensuring optimal performance, service quality, and resolution of IT-related issues across multiple locations within your region

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and motivate a team of service desk professionals across multiple regional sites.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to ensure staff development and high performance.
• Foster a collaborative and positive team culture focused on continuous improvement, customer service excellence, and problem-solving

Service Desk Operations:

• Oversee daily service desk operations to ensure timely and effective resolution of all IT incidents, service requests, and escalations.
• Ensure adherence to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and enforce standard operating procedures (SOPs) for efficient service desk operations.

Incident & Problem Management:

• Coordinate incident management to ensure that issues are identified, resolved, and documented in a timely manner.
• Perform root cause analysis for recurring incidents and work with other IT teams to implement permanent fixes.
• Ensure issues are escalated appropriately and follow-up actions are taken for critical incidents.

Process Improvement & Efficiency:

• Identify areas for improvement in service desk processes, tools, and workflows.
• Drive continuous improvement initiatives to enhance the quality and efficiency of service desk support.
• Collaborate with other IT departments and stakeholders to implement process improvements and optimize service delivery.

Customer Satisfaction & Reporting:

• Monitor and manage customer satisfaction levels by gathering feedback, tracking performance metrics, and implementing corrective actions when necessary.
• Produce and present regular reports on service desk performance, including metrics, trends, and root causes of major incidents.
• Act as a point of escalation for high-priority or complex issues, ensuring they are resolved in a timely manner.

Collaboration & Stakeholder Engagement:

• Work closely with IT teams, business units, and external vendors to ensure alignment and a seamless user experience.
• Liaise with business leaders to understand IT service needs, providing recommendations and support as necessary.
• Ensure the regional service desk is aligned with overall corporate IT strategies and initiatives.

An ideal candidate would possess:

• More than 5 years of experience in IT Helpdesk/Service Desk, with at least 2 years in a managerial or supervisory capacity.
• Experience managing a regional or multi-site IT support team is preferred.
• Strong understanding of ITIL (Information Technology Infrastructure Library) best practices and frameworks.
• Experience in BMC and ServiceNow would be a plus
• Experience in PowerBI for data reporting and analysis would be a plus.
• Excellent leadership, coaching, and team management skills.
• Strong problem-solving and decision-making abilities, with a focus on operational efficiency.
• Exceptional written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Strong customer service orientation and interpersonal skills.

Other benefits that you would expect in the environment:

• Hybrid work arrangement
• Good benefits and insurance coverage
• Great working environment with local and regional team to work with
• Multinational company structure with autonomy and room to grow

If you are interested, click APPLY or email me your resume at [email protected]

Let's speak so then I can share more about this interesting opportunity.

Felicia Romli (R1872446)

KOS International

EA License No. 23S1522

Job Description

• Develop and implement strategies for targeted market to generate new leads and opportunities.
• Hunting of new business clients, conduct business, industry, and competitor analysis to develop strategies to support business growth and profitability.
• Understand clients' business need and develop business solutions strategy.
• Build strong and collaborative relationship with customers.
• Drive pitches, product presentation and penetration with confidence.
• Sales driven mindset with focus in achieving the sales revenue.
• Business travel to visit potential and existing clients, when required.
• Any other duties which may be assigned from time to time by the company.

Job Requirements

• Diploma/Degree in any studies.
• At least 3 years of business development experience.
• Experience in developing and implementing business strategies.
• Good communication skills and presentation skills.
• Proficient in English and Mandarin to communicate with Chinese speaking clients.
• Excellent strategic thinker who can translate business development challenges into business solutions.
• Able to work independently and in team.

• At least 10+ years of relevant SAP QM and PP, authorization experience in manufacturing environment (Chemical industry preferred) and SAP ECC 6.0 and/or S/4 HANA.
• Have strong integration working experience and knowledge of the key integration points between the other SAP modules.
• Preferable SAP certification in QM/PP module and basis knowledge in SAP report development (ABAP) and form development.
• Must have at least two full life-cycle SAP R/3 ECC 6.0 and / or SAP S/4 HANA implementation experience (Project Preparation till Go-Live) or greenfield implementation
• Strong understanding of QM and PP functionalities and able to apply them to business issues and have hands-on experience in configuring them. Should have good integration experience in SD/MM/PP. Knowledge of integration between IBP, BW and ECC will have advantage
• Ability to analyse problems and provide clear recommendations.
• Must be able to work independently as well as a team player and can manage own workload with little to no supervision.
• Good communication (written and oral) and interpersonal skills.
• Must be familiar with process and project documentation.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness
• Bachelor’s Degree in Computer Science, Engineering, Information Technology, Information System, Info-communications, Science or its equivalent

Responsibilities:

• Risk Identification & Mitigation: Identify, assess, monitor, and control risks for the Group, ensuring compliance with regulations and maintaining effective controls to mitigate financial and operational risks.
• Portfolio Management: Oversee risk exposures for Real Money Funds (RMF) and Hedge Funds (HF), identifying deteriorating credits, managing exposures, and providing early warnings.
• Policy Compliance: Ensure adherence to Credit Policy, Portfolio Guidelines, and Underwriting Guidelines, approving breaches where permitted and reviewing any deviations.
• Credit Analysis: Ensure Business Credit Applications (BCAs) meet group standards, focusing on thorough risk analysis and timely submission of credit portfolio data.
• Risk Reporting: Monitor and report material risk exposures, maintain accuracy in portfolio data, and ensure effective communication with stakeholders on risk issues.
• Deterioration Management: Support relationship managers in identifying and managing at-risk accounts and collaborate with the Special Assets Group to minimize losses and maximize recoveries.
• Stress Testing: Initiate and assess stress tests, reviewing implications to ensure the Group is prepared for internal and external risk factors.
• Governance & Stakeholder Relations: Implement and oversee the Risk Management Framework and Underwriting Guidelines, ensuring cooperative relationships with regulators, auditors, and internal stakeholders.

Requirements:

• Experience: 6+ years in Credit Risk, specifically in managing Real Money Funds and Hedge Funds.
• Product Knowledge: Proficient in financial products like interest rate derivatives, commodities, FX, credit, and repos.
• Documentation Expertise: Hands-on experience with legal documentation and negotiations, including ISDA, CSA, and GMRA agreements.

Purpose of the job

To ensure excellence in delivery of financial accounts, including financial statements, management accounts, and annual returns, by overseeing the local private clients’ accountants and coordinating with the Mauritius Private Clients accountants assisting with the preparation.

This role offers an excellent opportunity to quickly build upon accounting, tax and financial management experience, especially in the private clients’ space.

The candidate will form part of a vibrant Trust Services (Private Clients) team, that lends his/her accounting expertise to bring greater value to the private clients’ relationships.

MAIN RESPONSIBILITIES

• Support the local Trust Services (Private Clients) team by taking ownership and responsibility over preparation and quality of the financial accounts within the team.
• Managing a portfolio of clients accounts ensuring high quality service deliverables to clients, including but not limited to, review and preparation of the financial accounts where applicable.
• Ensure excellence in delivery of all financial accounts of the local private clients team.
• Coordinate, liaison and lead the accounting process with Group centralised accounting team (i.e. Mauritius) where applicable, towards ensuring excellence in delivery of accounts.
• Review and prepare full or partial sets of accounts (monthly, quarterly and yearly) for the portfolio of clients.
• Ensure accurate recording of accounting transactions and analyse financial information, to prepare meaningful management accounts and supporting schedule
• Prepare tax computation and assist with tax compliance matters.
• Ensure payments are processed in compliance with the client’s policies and statutory requirements.
• Review and prepare financial statements under SFRS and other international GAAP where applicable
• Coordinate with external parties including external auditors, tax agents, corporate secretarial and government authorities, where required
• Establish good client relationships through positive interactions with the clients
• Liaise with banker, auditors and other professional parties where required
• Any other such duties that would be reasonably required for this role.

#LI-Hybrid

#LI-DR1

About the Role

Our client, a rapidly growing organization is seeking a Sales Development Manager to lead and develop a high-performing Sales Development Representatives (SDR) team in Asia. This leadership role focuses on driving pipeline growth, optimizing team performance, and collaborating across departments to achieve ambitious sales objectives.

Key Responsibilities

Team Leadership and Development

• Manage and support the current SDR team through onboarding, training, and mentorship.
• Train SDRs on end-to-end sales processes, including discovery calls, demos, and closing techniques.
• Mentor team members to improve prospecting strategies, account planning, and discovery efforts.
• Conduct group training sessions and team meetings to foster collaboration and knowledge sharing.

Performance Management

• Drive activity levels to maximize lead-to-opportunity conversion rates.
• Monitor and evaluate SDR performance to meet and exceed targets for accepted opportunities, revenue, and pipeline growth.
• Develop personalized growth plans for team members to ensure continuous development and career progression.

Strategic Partnerships

• Collaborate with sales managers to align on lead volumes and conversion goals.
• Partner with marketing to design and execute impactful campaigns tailored to the market needs.

Hiring and Expansion

Recruit and onboard standout candidates to grow the SDR team in line with business needs.

Qualifications

• Minimum 3 years of people management experience.
• Proven track record managing and developing SDRs or similar roles in a fast-paced sales environment.
• Strong knowledge of the sales development process, from prospecting to deal closure.
• Demonstrated ability to drive team performance and achieve pipeline growth targets.
• Excellent communication and coaching skills, with the ability to inspire and motivate a team.
• Experience working collaboratively with sales and marketing teams to create and implement successful campaigns.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Bachelor’s Degree is mandatory.
• Singapore citizens or permanent residents (PR) are highly preferred.

- EA License: 24S2432

- EA Reg No.: R24121500

• The role of the Private Banking Relationship Manager (RM) is to understand client requirements across Non Resident Indian (NRI) customer base, ensure superior service and provide regular updates to the client on financial markets developments and on clients’ portfolios
• Acquire High Net-worth Clients & mine existing relationships across NRI customer base
• Facilitate FCNR/ Indian Rupee (INR) deposits as per the applicable product framework as part of overall asset allocation
• Provide appropriate investment advise to the clients based on their needs and risk profile in conjunction with the house views on various products and asset classes
• Conducting financial need mapping of clients to analyze key parameters including risk profile, asset allocation, investment horizon and liquidity needs
• Construction of customized portfolio proposals for clients through allocation of client funds into products across debt, equity and other asset classes
• Active review and re-balancing of client's AUM through timely buy/ sell/ hold calls triggered by clients' preferred or recommended allocation
• Responsible for striving towards the AUM Growth & Revenue generation from the relationships with ICICI Bank Private Banking - Singapore
• Responsible for ensuring regulatory compliance as laid down by relevant teams/ authorities at all times
• To have a keen understanding and full awareness of, and adherence to, in-country regulatory framework, rules of engagement in the sales and marketing of investment
• Any other relevant task as assigned by Reporting Manager

Job Requirements:

1. Candidate should have 3+ years of relevant banking experience
2. Customer Relationship Management skills
3. Knowledge of Financial Markets & Products (eg: Bonds, Equities, FX, etc.)
4. Knowledge and understanding of Indian banking landscape, India market and macroenvironment

The Client Solutions Manager of Meta’s APAC team is a strategic and enthusiastic solution-driver and business consulting specialist who puts our customers at the core. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, serve as a trusted adviser in marketing and advertising strategies, lead media planning and measurement for our Telco partners in the region.

The role is embedded in the Telco Ecosystem Partnerships team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions, and drive revenue by negotiating and optimizing opportunities that deliver on our telco client’s business objectives. Success in this position requires digital marketing expertise, significant relationship management skills, consultative sales experience, analytical skills, a passion for excellence in client service, a “challenger” attitude, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.

Responsibilities

• Analyze the client’s business plan to devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value
• Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Facebook solutions
• Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
• Drives product innovation internally with XFN partners based upon market trend and emerging needs of clients
• Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives
• Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Facebook solutions
• Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
• Collaborate to exceed sales and yield goals for the book of business that assigned to you
• Manage complex external and internal work streams, and optimize clients’ advertising operation mode to meet business objectives
• Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, etc.)
• Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies (media, creative, FMP, etc.)
• Collaborate very closely with a diverse group of internal cross functional teams and cross region counterparts

Minimum Qualifications

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
• 6+ years’ experience working directly with marketing, media and/or consulting firms and demonstrated execution skills required
• Effective and creative problem solving, decision-making and presentation skills
• Experience working effectively with XFN teams and all levels of management (internally and externally)
• Experience managing multiple projects while maintaining strict attention to details
• Experience communicating, collaborating and working effectively on a team
• Ability to confidently present to build ongoing relationships with external clients
• Strong analytical skills and experience
• Ability to manage clients whose usual business language is English

Preferred Qualifications

• Experience with the digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)
• Understanding of the telco and mobile app technology industry and the mobile app ecosystems
• Experience with data visualization tools or analysis tools
• Extensive experience as a Meta user and familiarity with Meta’s ad solutions

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need an Application Development Manager.

An Application Development Manager is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

· Customer-facing technical consulting experience with ServiceNow, ServiceNow platform development

· Experience with release/version upgrades including scheduling cloning and migration of data from instances

with ServiceNow

· End-to-End development and complex workflows

· Applies innovative technical solutions to business and the application processes

· Defines and documents procedures for processes and workflows

· Works on multiple projects as a project team member, occasionally as a project leader

· Responsible for troubleshooting problems as reported by users

· Supports Web access and electronic messaging services and maintains a secure systems environment

· Communicates effectively with management and other members of the project

· Integration of disparate systems using SOAP and REST APIs

· Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration

· Creation of Web Service for data integration

· Additional duties as assigned and defined by management.

· Handle Architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture.

· Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations.

· Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models.

· Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.

· Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.

· Account for possible project challenges on constraints including, risks, time, resources and scope.

· Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks

· Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions.

· 5+ years ServiceNow development experience and 3+ years Solution Architect Role

· Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)

· ServiceNow certifications (Administrator is a must-have, Developer or Implementation Specialist are preferred)

· Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

· Development experience in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP

· Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT

· Works effectively in a team-oriented, collaborative environment

· Strong interpersonal and oral communication skills

· High level of expertise in multiple system environments

· Proven problem-solving abilities and strong attention to detail and quality work output

· Domain Separation Experience

Money for here, there and everywhere! 

Wise PLC is one of Europe’s fastest growing companies we move billions of customers money around 160 countries and in 40 currencies, hold billions of customer funds, facilitate our customers to spend like a local with our Wise card and trusted by over 300,000 business both small and large with our international business account all the while saving our customers millions in fees. 

This truly is Money Without Borders.

As part of our expanding operations in the APAC, we are now looking for an awesome Tax Manager to join our growing finance team in Singapore serving our APAC operations.

You’ll be part of a commercially-minded Global Tax team in Finance, helping to ensure our tax affairs are efficient, transparently compliant and slick so that our mission is sustainable. 

Your mission

• Manage the outsourced preparation of APAC corporate tax and withholding tax computations (e.g. Australia, Singapore, Indonesia, Malaysia, India, China, Hong Kong, Japan, Korea, Philippines and Thailand). This includes adhering to controls, managing risks and identifying ways to automate and streamline manual tasks using existing systems or emerging technologies. 
• Work closely with Product and Banking teams on expansion of new products and licence applications to ensure tax requirements are met.
• Assist with the preparation of IFRS half year and year-end tax reporting and tax provisions for local statutory accounts and group reporting with the help of advisors where necessary. 
• Work closely with financial controllers, accounting, and finance system teams for sources of data and information, including directly extracting information from our ERP system.
• Support the on ad hoc research and projects, including expansion into new countries and liaising with external advisors to ensure tax requirements are met.
• Engage in team-wide initiatives including budgeting, forecasting, planning, risks and controls. It is important to be interested in and engaged in all tax initiatives and to work closely with all members of the tax team.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as Senior Product Manager. The employment contract will be contract basis. Extension is subjected to performance!

We are a team that aims to design and develop software applications that help government agencies better serve the needs of Singaporeans. We adopt an Agile development approach and work towards adopting tech best practices and cutting-edge tools.

As Product Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

A brief summary of your job responsibility:

• Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.
• Brings new products to market by analysing proposed product requirements and product development.
• Introduces and markets new products by developing time-integrated plans with marketing and production.
• Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.
• Facilitating discussion, decision making, and conflict resolution.
• Understand the different technical aspects of the project including the capabilities and limitations of the systems.
• Communicate or share technical insights of a project to internal or external audiences.
• Support the Product Owner, especially on grooming and maintaining the product backlog.
• Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.
• Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.
• Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.
• Responsible to track the application bugs, assess impact and severity of bugs.
• Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.
• Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.
• Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.
• Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.
• Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

To succeed in this role, you will ideally have:

• Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.
• Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.
• Self-driven and motivated to learn and follow topics related to the projects
• Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues
• Solid understanding of end-to-end agile software development process (Scrum and Kanban).
• Understand the project from the business and technical point of view
• Excellent communication skills. Able to communicate with technical and non-technical users.
• Preferred:

1. Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.
2. Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred
3. Understanding of government to government working relationship and familiarity with public service policies
4. Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience.

Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.

We are seeking a highly organized and detail-oriented Assistant Relationship Manager to join our dynamic wealth management team. The successful candidate will play a crucial role in providing comprehensive administrative support to our team of wealth managers, ensuring smooth operations and exceptional client service delivery.

How you can add value:

· Assist wealth managers in executing trades and managing documentation for account opening, onboarding, KYC, and other regulatory tasks, ensuring compliance with industry standards and company policies.

· Review and reconcile quarterly revenue reports meticulously to identify and rectify discrepancies.

· Conduct data entry tasks efficiently to record trades and other relevant activities, maintaining precise and up-to-date records.

· Provide support in client marketing initiatives, including the preparation of presentation decks.

· Organize appointments and meetings.

· Perform other administrative tasks such as record-keeping, coordinating couriers, and other ad-hoc duties as assigned.

What you bring:

· A Degree in Banking and Finance and at least 3 years of relevant experience in the financial industry or within a MAS-regulated company is preferred.

· Strong desire to learn, exceptional communication, organizational, and administrative support skills.

· Proficiency in office application software, particularly Microsoft Excel and Google Sheets.

· Familiarity with financial concepts such as asset allocation, foreign exchange (FX), bonds, equities, and options.

· Fluency in both Mandarin, English and Bahasa Indonesia is essential for effectively communicating with Chinese & Bahasa Indonesia-speaking clients and wealth managers.

If the above describes you, please send your CV [email protected].

Kulnari Adventure Golf operates the following brands - Kulnari Mystery Golf (www.kulnari.com) and Quay House (www.quayhouse.com.sg). We are looking for a Assistant Restaurant Manager for our restaurant - Quay House a 45-seater restaurant. Reporting to the Restaurant Manager, you will also be responsible for the Wait Staff team.

• Assist in leading the restaurant efficiently in delivering high standards as well as being responsible for the top line revenue and profit.
• Offer a professional and courteous service at all times and ensure that all employees follow through.
• Act as the Manager on Duty in the absence of the Restaurant Manager.
• To ensure that restaurant and surrounding area is kept clean and organised at all times.
• Understand the concept of the business and conduct training as requested by the Restaurant Manager.
• Perform up settling for all items offered as well as offering alternatives.
• Assist in communication with all team members and to attend daily / weekly meetings with the Culinary Team and foster teamwork to constantly develop the restaurant for more success.
• Attend and contribute to necessary staff meetings, departmental trainings and initiated trainings scheduled.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Assist in producing reports and analysis of the restaurant and attend in the monthly performance meeting.
• Attend all required trainings as described by the department.
• Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Report incidents that require disciplinary actions immediately to the Restaurant Manager / Founders.
• Coordinate the review of outlet’s operations manual updates annually as requested by the Restaurant Manager.
• Support activities and cooperation with the suppliers.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Undertake reasonable tasks and secondary duties as appointed by the Co-Founders
• Handle guest enquiries and complaints in the restaurant in a courteous and efficient manner and report to Founders ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the restaurant are followed.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

Additional responsibilities and tasks can be added at any time according to the needs of the business.

We are great believers in diversity and inclusivity and looking for team players. We value personality, individuality, creativity, honesty, improvement, focus and most importantly passion for the experience we create for our guests.

If this sounds like you, please do get in touch to arrange a conversation!

IT Project Manager

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an IT Project Manager to manage the end-to-end infrastructure technology portfolio of programs and projects for the banking and financial industry.

Responsibilities:

- Responsible for direct and matrixed execution of portfolio in infrastructure technology implementations, upgrades, conversion, and recovery.

- Collaborates with Design and Engineering teams to define project scope and build teams.

- Creates and manages project schedules, milestones, and resources.

- Leads weekly meetings, tracks risks, and generates project status reports.

- Manages project documentation, risks, and resources, ensuring on-time, high-quality delivery.

- Communicates with stakeholders and ensures project efficiency.

Requirements:

- IT qualification and/or relevant work experience

- Project management track record in technology related projects

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

We are looking for a self-driven and experienced Senior Manager, Termianl Procurement for one of our
shipping clients. The incumbent will be responsible for ensuring that the company operates terminals costeffectively and sustainably while managing risks and fostering improvements in vendor relationships. The ideal candidate should have a bachelor’s degree in Maritime, Business Administration, Supply Chain
Management, or a related field. He/She should also have a proven track record with at least 8 relevant
years of experience in procurement or supply chain management roles.

Key Responsibilities:

Strategic Procurement:
• Develop and implement procurement strategies and negotiations for terminals, including global terminal operators.
• Manage and develop relationships with vendors for optimal performance, follow-up and negotiate contracts to ensure reasonable and compliant terms and conditions for cost-effectiveness.
• Identify and conduct market intelligence and analysis to assess potential suppliers and their capabilities.
• Engage internal stakeholders to understand network and service requirements and ensure alignment.

Supplier and Risk Management:
• Conduct constant performance reviews of terminal vendors to ensure quality and reliability, including audit checks on-site.
• Ensure adequate resource allocation for vessels in terminals.
• Identify inefficiencies and assess potential operational risks by terminals that do not align with service level agreements and codes of conduct.
• Ensure procurement activities comply with industry regulations and company policies.
• Be familiar with local regulations to mitigate risks associated with procurement activities.

Sustainability Procurement:
• Familiarize with approaches and company policies on sustainable procurement, which may directly or indirectly affect meeting scorecards.
• Identify and support improvements in existing procurement processes while considering sustainable developments and practices that contribute positively to the company.

Cost Efficiency:
• Regularly review areas of focus, including joint efforts with local Ops leads to identify costefficiency initiatives.
• Prioritize and reduce non-essential costs through internal streamlining or external partnerships with vendors.
• Identify system/process misalignments to streamline and drive cost standardization.

Qualifications

• Bachelor's degree in Maritime, Business Administration, Supply Chain Management, or a related field.
• Proven experience (8-10 years) in terminal operations or procurement.
• Excellent negotiation and communication skills, with the ability to build and maintain relationships with suppliers and internal stakeholders.
• Analytical mindset with proficiency in data analysis and interpretation to drive informed decision making.

To apply, please send your CV to [email protected] .
We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Design strategic hiring plans to secure top talent.
• Guide and support the recruitment team to meet staffing needs.
• Partner with managers to align staffing strategies with business needs.
• Manage the complete recruitment lifecycle, from sourcing to onboarding.
• Cultivate a diverse talent pool through strategic outreach efforts.
• Ensure adherence to labor laws and organizational guidelines.
• Facilitate both internal and external audit processes.
• Monitor industry advancements to enhance hiring methodologies.

Requirements

• Recruitment experience in the IT industry is preferred.

Follow us for more updates, interview tips!
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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Strategic PlanningCollaborate with senior management to develop PR strategies and campaigns.
  Assist in setting goals and objectives for public relations efforts.
  
• Team SupervisionGuide and mentor junior PR staff, including assistants and interns.
  Delegate tasks effectively to ensure efficient execution of PR activities.
  
• Media Relations ManagementBuild and maintain strong relationships with key media contacts.
  Oversee the drafting and approval of press releases, media kits, and pitches.
  Act as a spokesperson when needed.
  
• Event OversightPlan and coordinate high-profile events, such as press conferences, sponsorships, and promotional events.
  Ensure event objectives align with the organization’s PR goals.
  
• Content DevelopmentOversee the creation of high-quality content for press materials, articles, and social media.
  Review and approve content to ensure it adheres to brand guidelines and messaging.
  
• Social Media StrategyDevelop and implement social media plans to enhance online presence.
  Monitor performance metrics and make data-driven adjustments.
  
• Brand Reputation ManagementMonitor public perception and recommend strategies to maintain or enhance the brand’s reputation.
  Respond to negative publicity and manage crises proactively.
  
• Research and AnalysisAnalyze market trends and audience preferences to inform PR strategies.
  Compile performance reports for campaigns and present findings to senior management.
  
• Stakeholder EngagementCultivate relationships with internal and external stakeholders, including clients and partners.
  Act as a liaison between the PR team and other departments.
  
• Budget ManagementAssist in managing budgets for PR campaigns and events.
  Ensure cost-effective allocation of resources.
  

Purpose Statement

As a Program Manager, you will play a pivotal role in overseeing and driving complex end-to-end programs for Boston Scientific Asia Pacific. This multifaceted position requires a strategic thinker with excellent organizational, planning, influencing, and communication skills. The primary focus of this role is to ensure the successful execution of programs from initiation to completion, with a specific emphasis on change management to facilitate organizational adaptation.

Key Responsibilities

Project Management:

• Work closely with stakeholders to develop sound businesses case for decision including project objectives, deliverables and success criteria
• Develop comprehensive project plans, including scope, timelines, stakeholder analysis, communication and resource requirements
• Lead the planning, execution, and closure of end-to-end programs, driving to meet timelines and overall program objectives
• Define training and performance support schedule and manage the design and delivery of training programs by project subject matter experts/process specialists
• Evaluate and ensure user readiness, track and report issues, define and measure success metrics and monitor change progress
• Identifying and mitigating potential risks, maintaining a risk and issues register and implement corrective actions as needed
• Monitor program progress through to stakeholder adoption, business handover and project closure

Stakeholder Management:

• Define overall stakeholder engagement and communication plans, including the design, development, and key communication materials
• Act as the primary point of contact for stakeholders, providing regular updates on status, risks, and issues
• Foster effective communication and collaboration among project team members and stakeholders
• Engage stakeholders at all levels to create awareness, build commitment, ensuring clear communication and understanding of program goals and drive a positive attitude toward change
• Collaborate with country/function teams, and other relevant stakeholders to ensure effective change communication and training programs
• Cultivate strong relationships with key stakeholders, both internal and external, to ensure alignment and support for project objectives

Resource Management:

• Ensure that project team members, change champions and change ambassadors have the necessary tools, training, and support to perform their roles effectively

Budget Management:

• Manage project budgets, ensuring that projects are delivered within financial constraints
• Track project expenses and report on budgetary status regularly

Quality Assurance:

• Adhere to the BSC project management standards, using established methodologies and tools to define the business case, objectives, scope, roles & responsibilities.
• Participate in regular reviews to ensure compliance with established standards.

Continuous Improvement:

• Identify opportunities for process improvement within the PMO and the broader organization
• Lead and contribute to VIPs in the PMO and the broader organization

Reporting and Documentation:

• Prepare regular status reports for key stakeholders and Portfolio managers, providing insights into program performance and highlighting achievements, risks and challenges
• Maintain comprehensive documentation of program plans, processes, and outcomes

Key Qualifications

• At least 6 years of relevant experiences and proven results in project and change management with a focus on end-to-end delivery
• Bachelor’s or master’s degree in business, Project Management, Change Management or a related field
• Certification in PMP, Change Management, Agile, Six sigma or Lean
• Multi APAC country or global experience
• Excellent application skills (PPT, Excel, Word, Project)
• Excellent communication skills and fluency in both verbal and written English at all levels
• Sound capability to influence others to produce results absent of direct reporting relationship
• Sound financial acumen and budget management
• Sound interpersonal skills with ability to quickly develop positive professional relationships and partner collaboratively with personnel across all levels of the organization
• Sound facilitation skills and experience presenting and influencing senior audiences

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

The Channel Partnerships team in Singapore is responsible for expanding Airwallex’s partner relationships across South East Asia and South Asia, specifically across three core industries: Start-ups, Ecommerce and Corporate Service Providers. Airwallex’s partner relationships drive brand awareness, customer acquisition as well as various forms of product integrations and co-marketing opportunities. We are seeking a Channel Partnerships Manager to drive the expansion of Airwallex into new regional markets.

This role is based in Singapore.

Responsibilities:

• Acquire and manage relationships with channel partners and strategic ambassadors who will enable Airwallex’s new market expansion, particularly within the e-commerce, startup and corporate service provider space.
• Manage all processes for acquiring and managing Airwallex partnerships (prospecting, meetings, contracting, integration (if required), onboarding and on-going management/ activation)
• Overachieve your revenue targets through referrals from your partnerships.
  Coordinate with cross-functional teams within Airwallex, including legal, strategy, operations and finance where required to unlock new partner segments/ markets and deliver a seamless experience for our partners.
• Maintain ongoing engagement with partners to build towards long-lasting, win-win relationships.
• Contribute ideas and drive initiatives on how Airwallex can develop a market-leading GTM strategy via partnerships.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 3+ years’ experience in partnership, sales, marketing, business development or GTM strategy.
• Experience in negotiation and partnership proposal development preferred.
• Experience in strategy/ops or working in tech or a fast-growing start-up would be advantageous.
• Existing relationships / strong network with referral partners in technology, e-commerce, start-ups, or corporate service providers preferred.
• Excellent written, verbal and in-person communication skills (English & Vietnamese)
• Strong analytical skills with experience with tools including Excel, PowerPoint, etc.
• Bachelor’s degree or equivalent

Preferred qualifications:

• Experience working in a fast-paced start-up payments company would be highly beneficial

#singapore

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are on the lookout for a Manager in the realm of Artificial Intelligence (AI) and Machine Learning (ML), specializing in Natural Language Processing (NLP) and Generative AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As a Manager, NLP and Generative AI, you will play a crucial role in the development and implementation of cutting-edge NLP solutions that address significant business challenges. Working closely with cross-functional teams, you will leverage your expertise in NLP to enhance our product offerings and streamline operational processes. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

Key Responsibilities:

• Lead the design and development of NLP and Generative AI projects, ensuring alignment with business objectives and scalability across the organization.
• Conduct applied research in NLP to identify and deploy advanced techniques that enhance our data science capabilities, focusing on delivering practical business solutions.
• Foster a culture of innovation by staying abreast of the latest trends in AI and NLP, and actively sharing knowledge and insights to contribute to the collective growth and technical proficiency of the team.
• Manage project timelines, resources, and deliverables using agile methodologies, ensuring efficient progress from conception to deployment.
• Collaborate with the Technology team to integrate NLP solutions into our existing systems and platforms, enhancing functionality and user engagement.

Qualifications:

• Ph.D. degree in a quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Extensive experience in machine learning, NLP, and Generative AI, with a demonstrated ability to manage projects from inception to completion.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects that have delivered tangible business outcomes.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Solid understanding of agile project management principles, with experience leading teams and managing projects in a fast-paced environment.
• Excellent communication and leadership skills, with the ability to collaborate effectively with both technical and non-technical teams.
• Strong problem-solving abilities, with a creative and analytical approach to tackling challenges and driving results.

Our client is known for creating distinctive jewelry that merges traditional Italian craftsmanship with contemporary style.

• Build strong client relationships and drive sales to meet and exceed monthly targets.
• Maintain store standards, deliver excellent customer service, and resolve any issues quickly.
• Plan and manage in-store promotional displays and customer events to boost engagement and sales.
• Oversee budgets and daily operations to keep costs down and ensure smooth store functioning.
• Hire, train, and develop staff to keep the team motivated and performing at their best.

Requirements:

• GCE ‘N’ Level and above.
• At least 5 years of experience in managing sales teams in the luxury fashion industry.
• Proven ability to drive sales and meet targets.
• Strong skills in team management and motivation.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Purpose

You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders’ and distribution representatives’ issues relating to claim matters and effectively promote good customer service experience.

The Job

• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims. To be able to hold and manage the conversations well, to engage and explain the basis of claim decisions
• Assess and manage appeals, feedbacks and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors
• Resolve any escalated cases assigned by Unit Head
• Recommend new methods to improve operational effectiveness and customer experience
• Guide junior staff members
• Other projects or ad-hoc assignments/ tasks delegated by the Unit Head
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Degree holder, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage
• 1 year of relevant working experience in complaint handling will be advantageous
• Experience in insurance industry with claim knowledge would be advantageous (with at least 1
• year as people manager)
• Strong communication (both oral and written) and interpersonal skills
• Good listening skills
• Good stress management skill
• Able to work as a team
• Meticulous and quality service oriented
• Professional in any work aspect
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.