Responsibilities:

• Social Media/Digital Marketing: create & monitor content for several platforms at once
• Provide strategy on delivering content to the right audience on the right channels (Facebook/Instagram/Google/TikTok)
• Follow brand guidelines to execute a wide variety of activities that involve branding, advertising, social media, partnerships and more
• Create and design promotional material including posters, brochures, advertisements and other types of print and online media
• Plan and develop integrated marketing strategies to increase lead generation and drive brand awareness, engagement and conversion. Frequently encompassing both digital and offline media
• Brainstorm, plan strategies and execute innovative social media campaigns for multiple platforms according to brand guidelines
• Coordinate and assist in any photography or videography needed in the execution of marketing campaigns and social media content

Requirements:

• Degree / Professional Qualification in Marketing, Business, Communication Design, Video or related discipline
• Minimum of 1- 2 years of relevant experience working in relevant field
• Creating and publishing creative content for multiple platforms should be second nature to you (Facebook, IG, Youtube, Tiktok, Google)
• Experienced with Facebook Ads Manager or Google Ads
• Basic design and image editing skills
• Very meticulous, organised and digitally savvy.
• Works well in both team and individual settings
• Strong command of language, written and spoken
• Proficiency in Adobe Illustrator, Photoshop, Lightroom
• Big pluses for Video editing knowledge / experience in Hubspot / SEO article writing

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction

Expressions seeks a motivated Marketing Content Creator will be responsible for developing and executing content strategies, managing relationships with influencers, and driving measurable results through social media. Additionally, you will handle social media enquiries and assist with customer enquiries to ensure a seamless customer experience. Your efforts will directly contribute to increasing brand awareness, engagement, and sales.

Key Responsibilities:

Content Creation & UGC Management:

• Develop and create engaging and conversion-driven social media content, including graphics, videos, and UGC (User-Generated Content), using tools like Canva and CapCut.
• Curate and repurpose UGC to align with brand messaging and drive authenticity in campaigns.
• Collaborate with internal teams to create content that supports product launches, promotions, and other marketing initiatives.
  

Influencer Marketing:

• Identify, engage, and manage relationships with influencers that align with our brand values and target audience.
• Coordinate influencer partnerships to produce authentic content that drives engagement and sales.
• Monitor and report on the effectiveness of influencer campaigns, optimizing strategies based on performance data.
  

Social Media Strategy & Management:

• Develop and execute social media strategies that drive brand awareness, engagement, and sales conversions across platforms like Instagram, TikTok, Facebook, and more.
• Manage the social media content calendar, ensuring timely and relevant posts that align with marketing objectives.
• Utilize paid social media campaigns to amplify content reach and target specific audience segments.

Handling Inquiries & Customer Service:

• Monitor and respond to social media inquiries, comments, and messages promptly and professionally.
• Assist with customer inquiries across social media platforms, ensuring a positive and seamless customer experience.
• Collaborate with the customer service team to address any issues or concerns raised on social media.
  

Sales-Driven Marketing:

• Focus on creating content and campaigns that are directly linked to increasing sales and conversions.
• Track and analyze social media performance metrics, providing actionable insights to improve conversion rates.
• Collaborate with the sales team to align social media efforts with sales targets and objectives.
  

Analytics and Reporting:

• Regularly track and report on social media and influencer campaign performance using analytics tools.
• Provide data-driven recommendations to enhance content effectiveness and increase ROI.
• Stay updated on social media trends, platform changes, and industry best practices to keep the brand ahead of the competition.

Supporting Other Marketing Activities:

• Assist the marketing team in executing broader marketing campaigns and initiatives.
• Participate in brainstorming sessions to develop innovative marketing ideas and strategies.
• Support the creation and distribution of marketing materials, including email campaigns, newsletters, and promotional content.
  

Qualifications:

• Proven experience in social media marketing, content creation, and influencer management.
• Strong proficiency in Canva, CapCut, and other content creation tools.
• Sales-oriented mindset with a focus on driving conversions through social media.
• Excellent communication and negotiation skills for managing influencer relationships.
• Strong analytical skills with experience in tracking and optimizing social media performance.
• Ability to work independently, manage multiple projects, and meet tight deadlines.
• Experience with paid social media campaigns is a plus.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Contract Logistics Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Program Management: Understand the program in-depth, connect various business units, and identify new business opportunities.
• Customer Engagement: Conduct regular customer meetings, including weekly scorecard and quality discussions, monthly safety sessions, continuous improvement (CIP) sessions, project updates, KPI reviews, and strategic business reviews.
• Project Leadership: Lead or participate in CIP and ad hoc projects focusing on safety improvements, automation, process optimization, quality enhancements, productivity gains, data analytics, data visualization, storage models, freight consolidation, cross-border trucking, and network planning.
• Project Planning: Oversee the planning and execution of projects with timelines ranging from 6 months to 10 years.
• Representation: Act as the main representative in customer engagements and project-related meetings.
• Team Leadership: Lead staff training and career development initiatives.
• Multi-Project Management: Manage multiple CIP and ad hoc projects simultaneously, ensuring timely completion.

Requirement:

• Degree in related field
• Relevant experience in contract logistics especially semiconductor accounts; internal candidates with relavant semiconductor warehousing experience is welcomed
• Possess valid PMP certification is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

• Administer all direct sales channels and the procedures related to bidding which is essential for the operation.
• Engage with designated or agreed-upon clients or prospects to advertise business offerings in a particular region or industry.
• Focuses on reaching personal sales targets, developing new business prospects, building connections with customers, and effectively addressing specific customer issues.
• Create product and service solutions, along with customized contract conditions, that satisfy clients' mid- to long-term needs while taking into account the advice of relevant internal specialists.
• Present the proposed solution to client representatives, then negotiate a deal within predetermined commercial constraints.

Requirements:

• Diploma and above
• At least 5 years of Sales experience in Marine Sector.Excellent leadership, communication, and interpersonal skills.
• Proven experience in developing strategic sales plans.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Oversee assigned product portfolio and generates sales to achieve revenue, target, and budget.
• Enhance professional and technical knowledge of sales product.
• Perform and assess market and competitive analysis to develop efficient business strategy and generate higher sales revenue.
• Develop strategic relationships with product vendors and partners to provide solutions to partners and end users.

Requirements:

• Diploma in Information Security or equivalent
• At least 2 years of experience in managing Network Security / Electronic / IT products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction

What do you do in your role?

- Do in-person presentations for B2B (business-to-business) meetings.

- Connect with business owners, negotiate deals, and team up to reach more customers.

- Help clients boost their brand visibility and grab a bigger slice of the market.

- Share clear info about our products or services with potential customers.

- Drive growth by expanding our B2B offerings and improving what we do.

- Keep an eye on market trends, customer preferences, and what competitors are up to.

- Take care of current leads and manage those accounts.

- Scout for new leads and work to turn them into new customers.

So, what makes you a good fit?

- Great at talking to people and building relationships with customers.

- Self-driven and good with basic project management, able to work solo or as part of a fast-moving team.

- Can research market trends easily.

- No experience? No problem—everyone's welcome to apply! We’ll provide product training.

- Must be adaptable and comfortable handling uncertain situations.

Looking for a Fun and Supportive Work Environment? Join Royal Org Today!

At Royal Org, we believe in the power of people. We nurture every individual, giving them the freedom to learn from mistakes, explore new opportunities, and grow together as one united family. Our focus is on teamwork, leadership, and guiding each member towards success.

What’s in it for YOU:

• Exciting international travel opportunities

• A positive, energetic team culture

• Engaging team-building events

• Development of soft skills

• Leadership training and growth

• Competitive income and incentives

Your Day-to-Day:

• Overseeing sales and operations with hands-on support

• Collaborating on business development to enhance client marketing

• Leading and mentoring a dynamic sales and marketing team

• Driving sales targets and contributing to client growth

What We’re Looking For:

• No experience? No problem! We offer 1-on-1 mentorship and guidance

• A strong desire to learn and a passion for engaging with others

• A drive for personal growth and progress

Ready to Join Us? Apply Now!

We are looking for a highly motivated and results-driven Senior Marketing Content Creator to join our team. This role is crucial in driving brand growth, increasing conversions, and managing the brand's social media presence. The ideal candidate will be adept at content creation, video editing, influencer collaboration, and handling online inquiries to support our sales efforts.

Key Responsibilities:

1. Strategy and Planning

• Develop and implement comprehensive social media marketing strategies aligned with business objectives to drive brand awareness, engagement, and conversions.
• Plan, execute, and manage paid social media campaigns to maximize reach and return on investment (ROI).

2. Content Creation and Management

• Oversee the creation of high-quality, engaging, and creative content (text, image, video) tailored to each social media platform, including Instagram, Facebook, TikTok, and others.
• Create and edit compelling user conversion content using tools like Canva, CapCut, and other video editing software.
• Develop user-generated content (UGC) in collaboration with influencers and customers to drive authentic brand engagement and trust.

3. Video Editing and Design

• Utilize Canva, CapCut, and other video editing tools to produce engaging UGC videos that align with the brand's voice and conversion goals.
• Work closely with influencers to create and edit content that is optimized for social media platforms.

4. Community and Influencer Management

• Identify, engage, and manage relationships with influencers to create authentic content and extend brand reach.
• Handle and respond promptly to online enquiries, comments, and messages on social media platforms to foster customer relationships and support sales efforts.

5. Campaign Optimization and Analytics

• Monitor, analyze, and report on key performance metrics to measure the effectiveness of social media campaigns and adjust strategies accordingly.
• Stay up-to-date with the latest social media trends, tools, platforms, and best practices, implementing innovative tactics to keep the brand relevant and competitive.

6. Sales and Conversion Focus

• Drive social media strategies aimed at increasing conversions, traffic, and sales.
• Develop and implement content that supports sales goals, including promotions, product launches, and special campaigns.
• Collaborate with the sales team to align social media efforts with broader sales initiatives.

7. Leadership and Collaboration

• Mentor and guide junior team members, providing insights and strategies to enhance overall team performance.
• Work closely with cross-functional teams, including sales, marketing, and design, to ensure cohesive and integrated social media campaigns.
• Work closely with the HR Operation & Sales team to align marketing strategies with sales goals.
• Collaborate with the beauty consultants to ensure consistent brand messaging and high service standards.

Requirements:

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• 3+ years of experience in social media marketing, focusing on managing channels, driving conversions, and handling UGC content
• Strong knowledge of social media platforms (Instagram, Facebook, TikTok, XHS, etc.)
• Proficiency in Canva, CapCut, and other video editing tools
• Experience in creating engaging content and maintaining an active social media presence to increase engagement (e.g., more stories, interactive posts)
• Excellent communication, organizational, and analytical skills
• Creative, detail-oriented, and sales-focused
• Self-motivated, able to work independently and collaboratively
• Ability to work effectively under tight deadlines and with a sense of urgency

Our client is from Luxury Retail industry. They are now recruiting a Marketing Manager (Digital Marketing) to be part of their marketing team to assist their team for the next phase of their business. They are located in the East - easily accessible.

Roles and Responsibilities:

• Develop and implement effective digital marketing strategies to meet business objectives.
• Create engaging content and visuals for social media platforms.
• Plan and execute lead generation campaigns across multiple online channels.
• Analyze market trends and competitor strategies to refine marketing efforts.
• Maintain company websites and manage online inquiries.
• Edit videos and images using tools such as CapCut, Premiere Pro, and Photoshop.
• Monitor social media trends, particularly in the Gold and Jewellery industry, and apply insights to content creation.
• Optimize performance of paid advertising campaigns, including Facebook Ads and A/B testing.

Requirements:

• Min Diploma in Digital Marketing or related field
• Relavant experience
• Well verse with WooCommerce, Shopify, and Adobe Creative Suite is an added advantage.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

• Define and manage relevant business processes between Porsche Asia Pacific, Porsche AG and Porsche Singapore Retail
• for Marketing and Business Development related topics
• Manage the planning and execution of customer-facing Porsche events in Singapore, and visual merchandising activities
• for the Porsche Studio, while supporting the Porsche Singapore Retail team in their daily business operations
• Oversee Marketing & PR planning and budgeting for the Singapore market as well as planning and set-up of ATL and BTL
• marketing and communications measures
• Manage Porsche Home Charging activities and roll-out of Porsche Destination Charging
• Support local non-technical training activities for internal staff members
• Align marketing communication activities with the PR team
• Develop and manage customer analytics programs with other internal stakeholders

• Bachelor’s Degree in IT, Economics, Business Engineering, Business Administration, Marketing, Accounting or other
• relevant degrees
• Proficiency in MS Office, especially Excel, plus AI tools and photo editing software
• Strong organisation, presentation, written and spoken English, communication, and reporting skills
• Reliable, able to work independently, and possesses leadership skills
• Willingness to work in a multicultural environment and to travel on a flexible schedule depending on business need

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

We are looking for a passionate Assistant Marketing Manager to be part of the Marketing team. You will be responsible for marketing design initiatives and campaigns for retails brands.

Job Highlights

• Opportunities for Creative Innovation
• Career Development Opportunities

RESPONSIBILITIES & EXPECTATIONS

• Responsible for the brand development work of the catering brands.
• Develop marketing strategies and plans, advertising, promotions, creative projects, media relations, sponsorships and event management.
• Develop revenue and profit growth strategies for the business and take charge of the tactical execution of the brands’ marketing communication initiatives in support of the business strategy, market goals, and organizational objectives.
• Leads, coordinates campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimization.
• Collaborate with internal business partners like Operations, F&B and Finance teams to ensure that all initiatives support the brand promise.
• Develop creative briefs and guide creative direction to meet objectives for all advertising and communications, including print, and digital assets
• Monitor and improve ROI using strategic and analytical approach
• This role requires a strategic and analytical approach to monitoring and improving ROI.
• Prepare and manage budgets for various marketing and branding initiatives to achieve cost efficiencies.
• This is an ideal role for an experienced, organized and detail-oriented marcom professional with a strong background in FMCG/retail environment.
• Any other tasks as and when assigned by immediate superiors

REQUIREMENTS

• Degree / Diploma in Mass Communication / Marketing or related discipline
• Minimum 5 years’ relevant brand management and marketing experience, preferably in the F&B/ FMCG industry
• Meticulous with an eye for detail
• Willing to roll up sleeves and work on the ground to ensure the success of all projects delivery
• Highly creative with experience in creating content and digital campaigns that engage, inform and motivate
• Proactive with a strong sense of accountability and a day-to-day focus on results.

Driving growth in B2B payments with new customers is amongst our highest priorities and greatest opportunities. Deepening our participation in commercial payment flows and B2B accounts payables is essential to realizing our ambitions in capturing these new payments flows. Mastercard is creating a new global business development team to drive our expansion into business-to-business payments in the Multinational corporate segment, solving for their payment needs across the procurement cycle with current and future platforms and products across a wide region of countries in AP.

Responsibilities

Working in direct collaboration with our Account Management colleagues that manage/own customer relationships, the B2B Regional & Global product teams, Data & Services and other cross functional teams, the successful candidate will:

• Grow, maintain, convert, and track a healthy pipeline of Multinational/B2B opportunities with focus on shared service centers of MN companies.

• Where it is optimal, undertake Direct -to-Corporate (D2C) activities, working directly with Large Market/Multinational corporates and their shared service centers that have significant procurement activity. Assist them in identifying pain points in their procurement processes, articulate solutions that leverage Mastercard platforms & products and have them make the brand decision in favor of Mastercard. Then, in discussion with Regional Business Development Heads, take these prospective MN corporate customers to Issuers/Strategic partners (ERPs, Procure-to-Pay), in a completely agnostic manner and help them make decisions around which partners to shortlist and select.

• Own deal implementation & go-live in partnership with B2B Program Managers where available or directly interface with TAMs to drive implementation of deals.

• Play an active role in global RFPs (both T&E and B2B)

Job Summary

We are seeking a dynamic and experienced Sales and Marketing Manager with a strong background in real estate to join our team. The ideal candidate will be responsible for developing and implementing comprehensive sales and marketing strategies to promote our real estate projects and drive sales growth. This role requires a combination of strategic thinking, creative problem-solving, and effective leadership to achieve our Group’s business objectives.

Job Description

• Develop and execute strategic sales and marketing plans to achieve sales targets and maximise revenue for our real estate projects.
• Identify target markets and demographics, conduct market research, and analyse market trends, pricing strategies, competitors’ sales and marketing activities, to tailor to our overall sales & marketing strategies accordingly.
• Stay up-to-date with industry best practices, emerging trends, and technologies to continuously improve sales and marketing effectiveness.
• Collaborate with cross-functional teams including sales, design, and development to ensure alignment of marketing efforts with project objectives.
• Create compelling marketing materials such as brochures, presentations, advertisements, and digital content to showcase properties and attract potential buyers.
• Oversee digital marketing initiatives including website development, social media campaigns, email marketing, and online advertising to generate leads and engage with customers.
• Lead and mentor a growing team of sales and marketing professionals, providing guidance, training, and support to foster their professional growth and performance.
• Manage and nurture relationships with existing clients, real estate agents, brokers, and other industry professionals to drive referrals and repeat business.
• Monitor sales performance metrics, track progress against targets, and prepare regular reports for management review.
• Formulate pricing strategies as well as execute marketing plans and activities that are in line with the overall sales & marketing plan.
• Oversee product sales launch matters, which included sales gallery, liaising with marketing agencies, monitoring of progress of sales, handle after-sales administration, implementation of sales documents, monitor and manage expenditures against the approved budget.

Requirements

• Bachelor's degree in Real Estate, Marketing, Business Administration, or a related field.
• Proven track record of success in sales and marketing roles of at least 7 years of experience in a managerial or leadership capacity, within the real estate industry.
• Strong understanding of real estate market dynamics, property development processes, and sales cycles.
• Excellent communication skills with the ability to articulate complex ideas clearly and persuasively.
• Strategic thinker with a creative mindset and a keen eye for detail.
• Demonstrated leadership ability with experience managing and motivating teams to achieve results.
• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple projects simultaneously.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Passion for real estate and a commitment to delivering exceptional customer experiences.

A key member of the Group Financial Planning and Analysis team, performing key tasks in relation to management reporting, financial analysis and the budgeting process.

Responsibilities

• Prepare monthly, quarterly and adhoc management reports for Senior Management
• Support and prepare global budgeting and forecasting exercises for the various business units to ensure timely and accurate submission
• Review and validate submissions from Business Lines and Regions to ensure accuracy, identify and analyse variance against budget/ forecast, maintain reporting templates and schedules to facilitate the review and submission
• Work closely with Business Lines and Regional team, Group Finance Management Team (e.g. Financial Controlling, Treasury, Tax) and Functional Owners to understand and analyse financial performance and outlook for the Group.
• Develop and automate tools / templates/ schedules for monthly and yearly submission to improve efficiency and facilitate review.
• Involve in adhoc projects stem from various Group’s initiatives, such as system upgrade and planning tool

Requirements

• Bachelor Degree in Accountancy or equivalent
• Minimum 5 years relevant experience in a commercial/ audit environment
• Previous MNC work experience preferred
• Prior experience in a role with a strong focus on financial analysis and reporting
• Attention to detail and the ability to identify data patterns
• Ability to work with dynamic information and troubleshoot with Business Lines and Regions
• Experience in Cognos and TM1 highly preferred, knowledge of ERP systems (e.g. Oracle, Sun) is a plus.
• Proficient in Microsoft office skills (excel, power point, etc), especially Excel (advanced formulas and macros).

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.