Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Role Overview: To lead, coach & manage a team of Customer Service Officers (CSOs) and to monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork

• To achieve individual goals, drive team performance targets & Service Levels of the Customer Service Centre
• People management – Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets. Directly accountable for individual appraisal and development
• Motivate and enable high performing and customer centric individuals
• Managing the flow of information within the team through coherent communication and information sharing within the team structure
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
• Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer’s information securely especially with the high accessibility to customer’s sensitive information like
• Identity, Address, income status, Account holdings, Account transactions, Contact details. To ensure accuracy and compliant in all areas to prevent any data breach.
• Flexibility in work deployment and projects when business needs arise
• To proactively identify opportunities, broken journeys and process improvements within Customer Centre improving customer journeys. Support and lead operation improvement initiatives
• To handle customer’s escalation and provide effective resolution.

Requirements:

• At least 2 – 3 years of work experience while showcasing leadership qualities, preferably in a Contact Centre environment
• To be at least Dual skilled trained if not Multi Skilled trained in Banking Products and Services.
• Display strong leadership skills
• Good interpersonal skills
• Ability to champion the right culture with success
• Mature with the ability to align to management decision and execute actions effectively and efficiently
• Meticulous and patient individual with friendly disposition.
• Effective problem-solving skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Job Responsibilities:

• The Host will take gentle care of all their guests from arrival until departure without imposing themselves on the guests.
• Provide a very personal, detailed, seamless service to guests. A host will take care of guests needs in a highly professional manner.
• To ensure nothing less than the best available presentation of the suites/apartments and public areas of the floors.
• Strive to create an atmosphere that makes a ‘wow’ impression on the guests.
• Receive and transmit messages to guest promptly.
• Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment and local events etc.
• Liaise with housekeeping, concierge, engineering, food and beverage to ensure a seamless experience for the residents.
• Maintain resident preference profiles and track their likes and dislikes
• Ensure the accuracies of residents’ accounts, arrange and deliver payments.
• Handle and record guest comments and complaints, and refer issues to the manager when necessary.
• Perform all other Resident Service Associate functions
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Job requirements:

• ITE in Hospitality or related field with at least 3 years of relevant experience in the hospitality industry
• Excellent communication and hospitality/ guest service skills
• Excellent command in English
• Confident, independent, presentable, impeccable grooming and professional appearance
• Detailed oriented and ability to work independently and a good team player
• Dynamic and self-motivated with excellent communications and public relations skills
• Able to work on shifts (including overnight shifts, public holidays or weekends)

Responsibilities:

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities:

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Assistant marketing managers are the right-hand man or woman to the head of their company’s marketing department. They help plan and execute all aspects of their company’s marketing strategy, but they don’t have the final say on any decisions.

Assistant marketing managers typically work closely with other members of their organization’s marketing team to develop new products, services, and branding strategies. They may also be responsible for managing outside vendors or contractors who provide additional support in these areas.

Assistant Marketing Manager Job Duties

An assistant marketing manager typically has a wide range of responsibilities, which can include:

• Implementing marketing plans, including creating advertisements for different media channels and buying ad space in order to promote a product or service
• Researching current trends and competitor offerings in order to develop new products or improve existing offerings
• Evaluating the effectiveness of marketing activities in order to determine whether goals were met and additional measures are needed
• Developing and executing marketing strategies and plans for products or services using knowledge of marketing principles and techniques
• Working with digital media outlets such as social media channels, blogs, video sharing sites, and news websites to promote products or services
• Researching new market segments that could be served by current offerings or identifying new opportunities within existing markets
• Preparing reports on marketing activities, including expenditures and results achieved, in order to track performance and identify areas for improvement
• Coordinating with outside vendors who help create and distribute marketing materials such as graphic designers or advertising agencies
• Managing the day-to-day operations of an organization’s marketing department, including hiring staff and overseeing their work

Global Brand Communications and Digital Marketing Manager

We are seeking a dynamic and experienced individual to join our team as the Brand Communications and digital marketing manager. This pivotal role will be reporting directly to the Group Chief Marketing Officer (CMO) and will operate from our global head office. As a Singapore registered startup company, we are at the forefront of revolutionizing the future of new energy intelligent complete logistics chains with our innovative electric vehicles and services, spanning from intercity heavy-duty trucks to last-mile delivery vans. The ideal candidate will possess extensive automotive industry experience, preferably in B2B settings, and will play a crucial role in shaping our brand identity and driving engagement across various digital platforms.

Responsibilities:

• Develop Brand Guidelines: Craft comprehensive brand guidelines that encompass our brand values, voice, tone, and visual identity. Ensure consistency across all communication channels.
• Brand Training: Conduct training sessions to educate internal stakeholders on brand guidelines, ensuring alignment and understanding across departments.
• Brand Management: Oversee all aspects of brand management, including setting up brand positioning, defining brand frameworks, and monitoring brand perception.
• Communication Guidelines: Establish communication guidelines for both internal and external use, ensuring clarity, consistency, and effectiveness in messaging.
• Website Optimization: Review and optimize our website to enhance user experience, drive engagement, and align with brand objectives. Utilize experience in website development to implement necessary changes.
• Social Media Content Creation: Create compelling content for social media platforms, tailored to our target audience and aligned with brand messaging. Drive engagement and foster community growth through impactful storytelling.
• Social Media Management: Manage our social media channels, particularly focusing on B2B industry engagement. Implement strategies to increase followers, drive traffic, and generate leads.
• Community Building: Utilize hands-on experience to build and nurture online communities around our brand, fostering meaningful interactions and engagement.
• Digital Campaign Management: Plan, execute, and optimize digital campaigns across various platforms. Utilize data insights to analyze campaign performance and make informed decisions.
• Data Analysis: Utilize analytical tools to track and analyze the performance of digital campaigns, social media activities, and website metrics. Generate reports and insights to inform future strategies.

Requirements:

• Proven experience in brand communication, social media marketing, and content creation.
• Strong understanding of brand management principles and practices.
• Proficiency in website development and optimization.
• Hands-on experience in managing social media accounts and building online communities.
• Excellent communication and interpersonal skills.
• Ability to think strategically while also being detail oriented.
• Strong analytical skills and proficiency in data analysis tools.
• Extensive automotive industry experience, preferably in B2B settings.
• Sufficient level of proficiency in Adobe design software for creating engaging visual content across various digital platforms.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R22090617 | Zhao Zi Yuan (Anna)

A Marketing Manager is often responsible for planning and tracking the budget of their entire department, one segment, or an individual marketing campaign.

Responsibilities

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Requirements and skills

• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Experience in setting up and optimizing Google Adwords campaigns
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement

• Cleaning equipment
• Ordering supplies
• Keeping records
• Conducting tests to determine the coloring, nutrients, moisture levels, and other factors within a food item under supervision of a food scientist
• Analyzing test results
• Compiling presentations on the material
• Monitoring food cooking machines and making adjustments to the controls for devices such as boilers, ovens, fryers and cookers

MISSION: Be the responsible of the business and project management for the brands, on all the Business channels (B2B and D2C)

EXPECTED RESULTS: lead effectively cross functional projects, align different stakeholders including markets, take decisions, support in the desired output through analysis and recommendations.

CHALLENGES: numerous stakeholders with different seniority levels, incomplete data sources, processes that need to be set up for the first time…

SUCCESS FACTORS: be entrepreneurial, problem solver, self-driven, accountable, autonomous and be able to work in high-complexity contexts

Key Responsibilities:

• BUSINESS Management: Coordination of local brand activities and projects connecting corporate and local stakeholders; Support markets’ activities having impact over business at corporate level. Drive the budget process
• PERFORMANCE TRACKING: Tracking and reporting business performances for all the markets & Brands in scope in the Region
• COMPETITION: analyze local competition, benchmark and best practices, identify white spaces in the Region
• PRICING ANALYSIS: analyze the price positioning of our and competitor brands, recommend adjustment in the local currency according with the business potential
• REGIONAL PLAN FOLLOW UP with relevant key stakeholders.
• SUPPORT ON NEW BUSINESS PLANS

Key Requirements:

• Minimum Bachelor Degree with at least 10yrs relevant working experience
• Excellent communication skills (including creating & delivering presentations exp. over analytics)
• Commercial/pragmatic attitude
• Proactive and autonomous approach, able to manage processes and find new growth opportunities
• Strong problem solving skills
• Open attitude and strong Team working skills
• Corporate orientation but possibly with some market background
• Good knowledge of analytics using all the Company Platforms (DSS, BO and official reporting)

• Responsible for operational and management of stall/kiosk, monitor and ensure smooth operations of his / her respective outlet.
• Manage the location’s inventory, food, labour and operating costs
• Maintain consistency in quality of food & beverage service, cleanliness of his / her respective outlet.
• Streamline operations procedures to improve efficiencies and optimize profitability
• Assist in the development and implementation of new food items and marketing programs
• To suggest new improved ways to every aspect of the business operations, including food, service, staff image etc.
• To optimize manpower with proper planning and allocation
• Ensure high service standard and customer satisfaction
• Staff recruitment and training
• Motivate staff and enforcing staff discipline and compliance to policies
• Conduct / attend outlet meetings and training sessions as required
• Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage

Tender Design Manager

• Salary range: S$5,000 - S$7,000
• Work location: Sengkang
• Working Days: 5.5 Days [Alternate Saturday]
• Working Hours: 9am - 6pm // 9am - 1pm

Responsibilities:

• Study tender specifications and highlight what needs to be captured in costing
• Check tender drawings, go through with QS on what are the items to take off, supplier quotations to request (especially for special systems like foam, linear heat, video smoke imaging)
• Check tender clarifications / addendums for any design changes and advise cost impact
• Highlight design deficiencies in tender drawings
• Work out design and quantities for D&B tenders
• Provide technical guidance & training for QS
• Coordinate with Project / Zenith / A&A team for design queries when handing over jobs

Requirement:

• Relevant experiences

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• To plan strategies to consistently drive sales volume and distribution to meet or exceed volume targets and brand distribution targets set.
• To lead in the deployment and execution of the business plans with Distributors.
• To manage existing and new business opportunities and responsible for the sales volume and distribution of all products distributed by the Company.
• To manage subordinates to achieve the expected results and to handle subordinate grievances.
• To manage product sell-out profitability, forecast sales, monitor inventory levels, budget spending efficiency, seller development, distributor collection on time and etc.
• Preparing wirtten presentations, reports and price quotations.
• Achieve Customer Service objectives by developing strategic plans, preparing and implementing action plans.
• Handle and manage Customers enquiries on products - specification, price, availability, delivery and others.
• Attend to Customers' enquiries in professional manner as accordance to our service standard.
• To disseminate accurate information to Customers and to ensure Customers' complaints are attended to in accordance to our service standard.
• Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/ Professional Degree in any field.
• Requied language (s): Good command of English, and Mandarin (speaking proficiency in Additional local dialects is an added advantage).
• At least 3 Year(s) of working experience in the Retail industry with clearly demonstrated sales ability and have been lead sales team experience.

Our client is from Shipping industry. They are looking for a Sales, Assistant Manager to assist their team for the next phase of their business. They are located in Central.

Duties of Assistant Sales Manager:

• Drive sales growth by acquiring new clients across assigned trade lanes and cross trades.
• Foster strong client relationships, addressing their needs and handling rate requests promptly.
• Ensure successful fulfillment of assigned trade liftings, promoting account growth.
• Conduct contract negotiations, follow up on sales leads, and resolve client feedback.
• Keep Trade Control Region Prospect updated, monitor market information, and produce performance reports.
• Process credit applications, reviewing and updating credit terms as needed.
• Focus on achieving set targets for both Outbound and Inbound numbers in the Trade Control Region.
• Contribute to full & down loops calling Singapore and optimize business volume for both Outbound and Inbound.
• Promptly file and monitor Agreement Builder and Standard Contract rates.
• Explore opportunities in project cargoes alongside container liner business.

Requirements:

• Min Diploma in Logistics or any relevant field.
• Min 5 years of sales related working experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R2198636

EA Personnel Name: Oh Puey Xin

Finance & HR Manager

• Working Hours: Monday - Friday (9am - 6pm)
• Salary range: $4800 - $5800
• Address: Midview City (Bright Hill)

Job Responsibilities

Finance:

• Able to manage full set of accounts. Responsible for compliance with all finance filing requirements, tax filing requirement (GST/WHT/CIT/LCR/ BCA/ ISO), audits, procedures, and forms both statutory and internal.
• To ensure timely, accurate month-end closing and prepare required financial reports to Management. Responsible for preparation and closing of annual financial statements.
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax, and government authorities where required.
• Responsible for accounting processes and tasks (i.e.: AP & AR process, GL, account reconciliation, staff claims, etc.)
• Responsible for company’s insurance (FW Bonds, medical insurance, etc) matters
• Develop the annual budget and optimize expenses for the organization.
• Evaluate and improve processes and system implementation whenever required.

HR:

• Develop and execute talent management strategies, total rewards strategies, and other HR strategies.
• Recruit, support, and develop talent through developing policies and managing procedures. Provide counselling on policies and procedures.
• Development and implementation of HR initiatives and systems
• Preparing job descriptions, posting ads, and managing the hiring process.
• Create and implement effective onboarding plans.
• Develop training and development programs.
• Assist in performance management processes.
• Support the management of disciplinary and grievance issues.
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements.
• Review employment and working conditions to ensure legal compliance.
• Supervising immediate subordinates to ensure they fulfil their duties.
• Working with other department Heads to fulfil contractual commitments and provide excellent service delivery.
• Reporting to and consulting with the Managing Director on issues requiring intervention, both immediate and future.

Job Requirements:

• Higher education in Finance, Accountancy, HR, or Equivalent.
• Proficient in MS Office, INFOTECH, XERO, SAP, etc.
• At least 5 years of relevant working experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a Assistant Marketing Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Assistant Marketing Manager:

• Lead product and service development aligned with customer needs and competitive advantages.
• Collaborate with suppliers, business associates, and management to implement advertising and promotion initiatives.
• Conduct market research to inform strategy and campaign planning.
• Coordinate and oversee in-store activations.
• Analyze brand performance, providing insights and recommendations based on research.
• Manage advertising expenditure within set budgets.
• Create and implement innovative sales and brand enhancement campaigns, both online and offline.
• Develop advertising concepts across various media channels.
• Oversee online and digital marketing strategies and campaigns, including SEO, SEM, and Social Media.
• Manage ecommerce marketing and operations.

Requirements:

• Minimum Degree in related field
• At least 3 years of relevanbt experinece

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Improvement Project Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Develop a deep understanding of cross-functional program dynamics and identify potential growth areas within the business.
• Formulate strategies to improve operational efficiency, continuously evaluating their effectiveness and outcomes.
• Lead initiatives such as Continuous Improvement Projects (CIPs) targeting workplace safety, automation, process optimization, among others.
• Manage project timelines, ranging from short to long-term implementations.
• Engage with customers through project-related activities and Operational Excellence (OpEx) forums.
• Implement and refine LEAN system methodologies across value stream sections.
• Drive LEAN work practices, including 6S methodologies and root cause analysis.
• Promote employee involvement and commitment to change initiatives.
• Encourage innovative approaches and support business leaders in waste reduction efforts.
• Manage multiple projects concurrently while meeting deadlines.

Requirement:

• Degree in related field
• Possess Six Sigma (Black Belt) certification is an added advantage
• Relevant improvement project experience in logistics industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Requirement: Fluent in Korean

Business Development Executive/ Account Manager

Budget: $8-9k

Job Scope:

• Promote the services offered by company and affiliate companies to the pharmaceutical industry through face-face sales calls, attendance at conferences/exhibitions, and cold-calling activities
• Liaise with multinational pharmaceutical, virtual and biotechnology companies to define their requirements for packaging of their products for clinical trials. Advising clients on technical aspects of clinical trial packaging. Provide detailed reports of these activities.
• Ensure that financial and call rate targets are met for all allocated current clients. Meet financial targets for new business development.
• Share market information (customer contacts, reasons for lost orders, competitor intelligence, information on client companies) with VP Business Development and other members of the Business Development team.\

Job Requirements:

• Min. Diploma/ Degree in any field
• Min. 3-4 years relevant experience in BD/ sales preferably in logisitics/ clinical trial/ pharma industry
• Able to speak korean fluently as will have to speak and support korean clients/ market

Interested candidates please forward your resume to [email protected]

Recruit Express Pte Ltd (99C4599)

EA Personnel Name: Fong Hsin Ting Jessica (Jacqueline)

EA Personnel No: R21103226

Welcome apply online, WhatsApp or walk in our outlet!

Full-time Salary from SGD $2400
Part-time Salary: SGD $10 on working day, $11 on Weekend, $12 on Public holiday

Responsibilities:
- Providing a warm welcome to our clients, and introducing products included flavour, material, traits, notes as well as price;
- Learning how to make a qualified product according to SOP, and make sure that all our products are meet the standard;
- Giving useful suggestions to our clients that fully enjoy our product and service;
- Need to follow directions and arrangements by store manager;
Requirements:
- No related work experience is required, people who worked in F&B or hospitality industry is preferable;
- With good service awareness;
- With good communication skills;

Benefits: Food and beverage allowance, full attendance bonus, performance bonus, festival gifts, team building, medical insurance

WhatsApp: 83211397
Location: Orchard Central / ION / MBS / Vivo City / Westgate

Responsibilities:

Factory Management:

• Oversee day-to-day operations of the manufacturing facility, ensuring smooth production processes.
• Manage and maintain equipment, addressing issues promptly to minimize downtime.
• Implement and uphold safety and quality standards in the factory.
• Facilitate effective communication and integration within a culturally diverse workforce.

Project Management:

• Participate in planning and execution of event projects undertaken by the company.
• Collaborate with cross-functional teams to ensure projects are completed on time and within budget.
• Monitor project progress, identifying and mitigating potential risks.
• Lead and motivate a diverse team of workers to achieve operational and project goals.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular performance reviews and provide constructive feedback.

Requirements:

• Relevant education not mandatory.
• Proven experience in factory management, events management or foreign workers management is a bonus.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Effective communication skills, with the ability to convey complex ideas to diverse audiences.

If this role is suitable for you, we encourage you to submit your application. Join our team and contribute to the success of our production and events endeavors.

Job Description & Requirements

We are looking for motivated individuals, who can work independently In a fast- track organization.

If you are a fast learner and have great communication skills, you are highly suitable.

You can work from home.

Job tasks as follows :

- Arrange sales appointments with new prospects

- Maintain Client relationship by following up with existing

clients and update them on new developments in the

company.

- Admin work

- Working from home , so you are expected to be disciplined and independent.

Finance Manager

12 months contract

8K

• Manage period-end closing process
• Manage financial accounting process and finance system GL control
• Maintain and implement effective controls over finance systems and process for efficient financial closing and reporting to Group.
• Responsible for balance sheet substantiation and ensure timely GL accounts reconciliation
• Ensure proper maintenance and control over the data in General Ledger (“GL”) including AOV (Accounts Owners Verification) through the PVR system and KRI (Key Risk Indicator) submissions.
• Research technical accounting issues for compliance
• Lead the local team for Group Finance system projects and Group financial controls and reporting inititiaves
• Prepare annual financial statements and accounting schedules
• Liaise with external auditors on relevant matters
• Manage external audit process by coordinating inputs with relevant internal stakeholders
• Manage internal audit review on Singapore Finance functions.

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected]

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Role and Responsibilities

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Pedro is a fashion brand designed to empower the effortless confidence of a modern style maven with effortless essentials. By relating, refining, and reinventing we create updated essentials to celebrate individualism that transcends time or gender. Since our inception in 2006, we have launched both men’s & women’s collection of footwear and accessories that extends beyond our 109 global stores to an online shopping experience at pedroshoes.com

Our modern-day collection continues to inspire 19 countries across Asia Pacific, the Middle East, and the United States of America

JOB PURPOSE

The Area Manager will be responsible for overseeing the entirety of retail operations. This entails maintaining close communication with the Assistant Area Manager and departments like Inventory and Visual Merchandising and the like. This role significantly focusing on hands-on planning initiatives such as target planning, data analytics, digitalization, and streamlining back-end processes to ensure operational efficiency and effectiveness.

RESPONSIBILITIES

Target Planning

• Analyzing historical sales data, market trends, and business forecasts to establish realistic sales targets for each store.
• Breaking down sales target into monthly, weekly, and daily goals to provide clear benchmarks for performance tracking and evaluation.
• Designing incentive programs to motivate and reward employees for achieving or surpassing sales targets.

Digitalization

• Collaborating with various departments to understand existing workflows and identify areas for improvement and optimization through digitalization.
• Designing and implementing digital solutions to streamline workflows and improve operational efficiency, leveraging tools such as PowerApps, SharePoint and QR codes.
• Conducting training sessions to get employees onboard as well as offering support and trouble shooting assistance throughout the integration.

Data Analytics

• Executing manpower planning which involves anticipating staffing demands, evaluating labour costs, and formulating recruitment strategies.
• Collecting and integrating data from various sources into Power BI and Qlik platforms.
• Collecting and integrating data from various sources into Power BI and Qlik platforms.
• Designing and developing interactive dashboards and while creating insightful reports and charts to present complex data in a clear and understandable format.
• Collaboration with departments like BI team & Data team to understand business requirements & data needs.

Retail Operation

• Ensure sales target and KPIs are met by creating comprehensive sales strategies and action plans and conducting in-depth analysis on KPIs to identify areas for improvement.
• Generating detailed reports and presentations to communicate sales performance and recommendations.
• Ensure employees maintain high morale and consistently deliver excellent customer service through implementation of incentives rewards system as well as -
• facilitating employee growth and advancement opportunities within the organization
• Collaborating closely with inventory department to identify potential opportunities for improvement as well as engaging in market research to fully understand consumer demand.
• Ensuring that store displays consistently reflect the brand image by always maintaining tip-top condition to attract customers and elevate their shopping experience.
• Developing and implementing new SOP to ensure alignment with current industry trends, while also refining existing ones to enhance operational efficiency and effectiveness.

REQUIREMENTS

• Diploma or bachelor’s degree in business management or a related field.
• Minimum of 3 years of experience in a senior managerial role, overseeing managers and staff, preferably in high-volume sales and quantity environments.
• Proficient in Office 365 tools, particularly PowerApps, SharePoint, and Qlik.
• Proficient in workforce planning, accurate forecasting and managing staff cost.
• Highly skilled in digitalization.
• Strong interpersonal skills, capable of effective communication in a multicultural environment with colleagues and customers.
• Results-oriented mindset with a hands-on approach and excellent analytical skills.
• Dedication to customer satisfaction and delivering exceptional service.
• Organized and structured, capable of autonomously planning operational activities and managing time effectively.
• Passion for the fashion industry with a keen sense of fashion trends.
• Innovative thinker with the ability to generate creative solutions.
• Flexibility to work varying hours, including weekends and public holidays.

Key Responsibilities

• Understand the business application and perform application onboarding in OIM (Oracle Identity Manager).

• Understand the user management of target applications and develop Roles and Policies.

• Perform impact analysis before creating Roles and highlight to team leads or supervisors if issues observed

• collaborate with department coordinators and implement segregation of duty (SOD) rules

• Work with Certification Admin team and provide assistance to schedule Annual Recertification campaign

• Responsible for collecting the certification feedbacks

• Respond to user queries with in an SLA of 2 days

• Understand each department’s Role & Access provisioning processes,

• Perform Reconciliation against the Identity Management system, with the help of custom scripts,

• Work with stakeholders to prioritize business and information they needs

• Maintains a High level of quality and productivity per the Bank’s standards

• Comfortable working independently with minimal supervision

Key Requirements

• 3 to 5 years of experience in ID administration, RBAC (Role Based Access Control), and Role Mining is added advantage

• Knowledge in OIM Application On boarding.

• Knowledge on Segregation of duty (SOD) concepts

• Strong Analytical skills

• Comprehensive knowledge in Access Management

• Strong verbal and written skills

• Excellent computational ability

Role and Responsibilities

1. Assist operation manager to supervise daily operation and activity for Hotel department

2. Liase with operation manager on planning and execution of tasks/projects

3. communicate HR Department for manpowper planning and if required conduct interview.

4. Assist Operation manager to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills