Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT), Weekend duty as per roster

About the job:

• Manage and lead the Service Desk and staffs to provide 1st level technical support.
• Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.
• Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Briefing/ Training to new joiners.
• Able to front Service Desk to stakeholders for clarification and enquiries.

About you:

• Minimum Diploma in IT relevant discipline.
• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.
• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.
• Experience in managing Complaints, identify training needs and coaching SD agents.
• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

This position required to do project clearance.

Job Description:

• Cultivate relationships with high net worth (HNW) clients.
• Comprehend the financial objectives of HNW clients and propose tailored wealth management solutions, including insurance, leverage products, structured products, and investment instruments, to foster the protection and growth of their wealth.
• Deliver exceptional customer service, ensuring a superior banking experience.
• Participate in networking and marketing initiatives to enhance the customer base.

Skills and Experience Required:

• 2 years of sales experience - preferably banking
• Local diploma is minimally required

To apply online please use the apply function
(EA: 94C3609/ R21103354)

Senior eCommerce Executive

Working location: Ubi
Working Days: 5 days, Mon – Fri
Working hours : 9am – 6 pm
Salary: $4000 - $4800

E-Marketing Strategy Planning:

• Work closely with the Commercial Manager in developing and overseeing the online retail strategy for Singapore and potential new markets in Asia Pacific across all channels to drive business growth.
• Support the development and execution of comprehensive brand and product marketing strategies, ensuring alignment with business objectives and maximizing revenue and engagement across the customer funnel.
• Plan, develop, and implement strategies to attract and retain online customers, ranging from the running of customer engagement activities, improvement of customer journey on eStore and development of new content to boost conversion rates.
• Conceptualize and create engaging content (including copywriting) for organic and paid acquisition channels, such as digital ads and EDMs.
• Co-ordinate with cross-functional teams on the execution of brand, marketing, and eCommerce activities.
• Develop and manage partnerships with KOLs, media titles, other brands, as well as other stakeholders from conception to execution.
• Responsible for monthly reports analyzing brand and competitor performance, offering insights and identifying growth opportunities.
• Stay abreast of industry trends and developments, ensuring our content remains fresh, relevant, and ahead of the curve.

eCommerce Channel Management:

• Manage the day-to-day operations on eStore and marketplaces, including the updating of storefronts, order fulfilment and resolution of customer enquiries and other issues.
• Update and maintain eCommerce content, ensuring all pages, products & prices across all platforms are accurate and updated at all times.
• Plan and execute tactical offers / mechanics / promotions to support key campaigns on platforms.
• Develop and manage livestreaming campaigns on TikTok and other platforms, including the engagement and maintenance of relationships with content creators.
• Liaise with external vendors to troubleshoot issues faced on eStore, optimize user experience, and evolve the backend operating system.
• Analyse and review product & campaign performances to improve marketing effectiveness and ROI.
• Any other ad-hoc duties assigned.

Job Requirements:

• A good degree or diploma in business, marketing, or a related field.
• Minimum 2 to 3 years of experience, with preferably experience in the FMCG / beauty industry.
• Prior experience in working with platforms such as Shopee, Lazada and eStore – with a proven track record in driving and growing eCommerce revenue channels.
• Familiarity with the usage of Shopify to manage eStore is a plus.
• Strong aesthetic flair, and preferably with basic skills in Adobe Illustrator, or online image-editing software such as Photopea.
• Familiarity with social media platforms, paid media tools, and digital analytic tools such as Google Analytics is a plus.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Assist to develop new and/or refresh Design Guidelines.
• Review design, explore opportunities for improvement with innovative ideas and practical solutions throughout the engagement with tenant on design and fit out matters for timely store opening.
• Effective communication and collaboration with Centre Management team and leasing colleagues in concluding requirements for mutual agreement and tenant engagement.
• Support property feasibility studies and involve actively in the upkeep of property design enhancement works.
• Keeping current of market and consumer behaviour, trends and design to share with teammates and tenants to keep designs updated.
• Involve in the data management of properties architectural drawings.
• Represent Tenancy Design Management in property New or AEI projects:
• Support CMO team in design briefs and reviews, coordination with cross-departments for environment design and site progress.
• Constant communication with external stakeholders such as consultants and main contractor on authority submission matter and up-to-date drawings and project provisions.
• Maintain strong relationship with tenants and their designer/ contractor to ensure good communication and updates on design progress and fit out matters.
• Regular updates to team on the progress of tenant’s timeliness for design submission and scheduled opening.
• Be an excellent team-player to successfully open the mall with high numbers of store opening.

Requirement:

• Degree or Diploma in architectural, interior design or equivalent
• Minimum 5 years of experience in retail interior design and fitout

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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Company’s profile
Julian Grey's client specialises in electrical engineering services, offering high-quality installation, design, and supply solutions.

Responsibilities:

• Lead and manage the project team, conduct regular project status update meetings with the team.
• Oversee project execution, ensuring compliance with safety, quality, design, procurement, construction, budget, schedule, and PQP standards.
• Assign qualified team members to projects and manage all stakeholders for smooth execution.
• Approve purchase requisitions and invoices promptly, and control project costs to maintain profit margins.
• Achieve project objectives, such as on-time delivery and staying within budget, escalating challenges to the management as needed.

Requirements:

• Minimum 5 years of experience in a managerial role within the construction industry
• Experience with LTA/MRT projects is a plus

Follow us for more updates, interview tips!
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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Global Commercial Banking serves businesses of all shapes and sizes, from micro start-ups to small and medium-sized enterprises in a spectrum of industries. We provide key services from trade, financing, and cash management to help businesses buy, sell operate daily. We offer expertise and beyond banking solutions for successful expansion locally and internationally.

Running a business is never easy. That’s where we come in, fulfilling everything beyond banking needs. Fuelled by your empathy for businesses, you’ll stand at the forefront of partnering small and medium-sized companies, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #OpportunityStartsHere on making real impact in developing these vital building blocks of our country’s economy, bringing bold business ambitions of young start-ups to life, being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow.

What you’ll do

We are an acquisition team specialising in the offshore market. Our team works closely with internal and external partners to acquire new-to-bank corporate entities that are foreign owned (offshore). The team drives revenue and captures customer wallet share by identifying opportunities to cross-sell other services and products offered by the Bank.

1. Acquire new-to-bank customers to develop new business accounts via channel building and engagement.
2. Conduct proper Customer Due Diligence (CDD) and Know-Your-Customer (KYC) prior to onboarding
3. Ensure compliance of mandatory banking policies and procedures
4. Introducing the Bank’s suite of Banking products and services.
5. Identify cross-selling and up-selling opportunities beyond account opening for cross referral to capture additional revenue
6. Proactively engage existing portfolio of channel partners to increase customer referrals
7. Develop and build new referral channels via proactive outbound engagement

About You

1. Degree in any discipline
2. Possess strong communication and interpersonal skills
3. Self-motivated and driven with a focus on customer service
4. Ability to engage and build rapport with external stakeholders
5. Organized and meticulous
6. Able to manage mandarin speaking clients and China counterparts

At OCBC, we do not just merely provide a working space. We create a culture that allows you to flourish. Across the Bank, our leaders encourage fresh ideas, reward continuous learning and most importantly, we care for not just you but also your family. We recognise the passion, creativity, intellect, potential and uniqueness that each individual brings. #OpportunityStartsHere

Assistant Contract Manager / Senior QS [M&E Industry]

Basic: $4,000 - $6,000
Working Hours: 5 Days Mon-Fri (830am to 530pm)
Location: Redhill (Office)

Job Responsibilities

• As part of Tender/Contracts Team responsible in Pre/Post-Contracts administration
• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• To assist in contract administration, prepare progress claim(s) and liaise with the Client’s representative.
• Review and preparing of response for claims and variation costs;
• To compile subcontractor quotations and submit for review and approval;
• To review and verify the Subcontractor’s / Supplier’s claims and prepare payment certificates and to obtain approval from various approving parties;
• Preparation of final accounts and variation submissions;
• Any other contracts management related job

Requirements:

• Degree / Diploma in Quantity Surveying / Building or equivalent from a recognized University.
• Minimum 5 years of related working experience in industrial projects.
• Good working knowledge in Mechanical and Electrical.
• Good knowledge of Singapore health and safety rules and regulations.
• Good knowledge of materials and works for site usage
• Good knowledge on local pricings

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Location: Woodlands
• Basic + Commission + Transport allowances
• Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

Account Management

• Accountable for the Key Account sales performance in line with agreed and annual sales budget and performance.
• Accountable for developing and maintaining effective working relationship with account at HQ Level.
• Liaise with Key Account’s buyers for updates, promotional activation, and periodic reviews.
• Plan, execute, evaluate promotion with objective of optimising cost, sales, and volume effectiveness.
• Manage the promotion spend within the budgeted funds.
• Prepare, plan, monitor and manage promotion calendar activities and trade expenses in line with business, brand strategy.
• Coordinate with internal stakeholders (Production, Logistics, Purchasing team etc) to resolve supply chain, customer service and marketing issues etc related to retailer’s activities.

Sales Operation Management

• Manage and guide the Sales Executive in managing the Sales Team operational effectiveness.
• Ensure that Sales Executive provide updates on promotions activation and display guides in the stores with sales team through monthly internal Sales meeting together.
• Conduct monthly meeting with sales team to provide updates on forward promotional activities and related matters.
• Product/Promotion Submission.
• Responsible for product promotion proposal submission, negotiation, and execution.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Develop comprehensive annual business plans, budgets, and work plans for regional restaurants, aligned with overarching business goals.
• Break down annual targets into monthly plans for effective monitoring and execution.
• Track and analyze the performance against budgeted targets for each restaurant in the region.
• Compile insights and lessons learned to inform the next budget cycle and improve financial forecasting.
• Monitor the utilization of budgets to ensure regional goals are met.
• Oversee staffing levels and ensure timely adjustments based on operational needs and talent development plans.
• Implement regional talent development plans, assessing personnel needs, current staffing, and reserve talent.
• Adjust staffing and rectify personnel issues as needed to ensure optimal performance across all locations.
• Gather and analyze market trends, customer feedback, and competitor activities within the regional business district.
• Ensure that marketing strategies and store operations are both relevant and effective based on these insights.
• Use monthly profit management reports to control standard food costs, labor costs, utility expenses, and repair/maintenance costs.
• Identify opportunities to enhance profitability across the region.
• Conduct regular performance appraisals for regional stores to continuously enhance employee capabilities and operational efficiency.
• Lead the promotion and sales efforts, particularly focusing on market-specific sales initiatives such as stored-value card promotions.

Requirements:

• Minimum Degree in Business Management or equivalent
• Minimum of 5 years of experience in a regional operations management role, with a strong background in the chain restaurant or hospitality industry.
• Demonstrated integrity, and a meticulous approach to work.
• Excellent verbal and written communication skills, with the ability to convey ideas clearly and effectively. Strong interpersonal skills to foster teamwork and collaboration across various departments.
• Proven ability to work collaboratively in team environments with strong leadership qualities, driving both individual and team performance.
• Strong conceptual understanding of data analysis, with proficiency in using various restaurant management systems and tools to drive performance improvements and strategic decision-making.
• Ability to quickly adapt to new challenges and environments, with a continuous learning mindset to stay updated with industry trends and operational best practices.
• Must be able to read and write in Mandarin (need to communicate mandarin speaking couterparts and clients)

Job ID: QWRRR6X9

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Key Responsibilities:

• Lead in the execution of Mergers & Acquisitions, IPOs Placements, Secondary Offerings, Private Placements and other related Capital Markets transactions
• Lead in the conducting comparable company/ comparable transaction analysis and develop financial modelling for business valuation
• Lead and the preparation of marketing related materials, including industry research, sales teaser, information memorandum, term sheets, discussion materials for clients and investors engagement, agreements, and due diligence-related material/ documentations
• Lead, organization and coordination of meetings/roadshows and other relevant marketing activities
• Liaise and maintain an excellent relationship with clients, professional parties, regulatory authorities and investors and working towards successful completion of transactions
• Assist/lead in deal origination by targeting potential clients and compiling pitch presentations
• Lead and support the department in business development
• Opportunities to work across the Capital Markets department in corporate finance transactions or corporate restructuring transactions

Key Requirements:

• Bachelor's or higher degree in Finance, Accounting, Business, Economics or related disciplines from a reputable university
• Prior work experience of at least 8 years in Investment Banking, Capital Markets, Mergers & Acquisitions, Consulting in specialised industry, Equity Research, Corporate Finance or Financial Sales work experience, with a track record of completed Capital Markets transactions, would be an advantage.
• Self-motivated, responsible, meticulous, initiative and a good team player
• Strong financial and analytical ability, communication and writing skills
• Strong project management, multi-tasking and time management skills
• Mature and independent worker with strong interpersonal skills with the ability to articulate investment thesis to investors, and to develop rapport with clients through constant interaction
• Proficient in Microsoft Office PowerPoint, Word and Excel
• Good knowledge on usage of Bloomberg
• Able to travel for work assignments when required

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Markets and Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Senior Product Manager, GDTA.

Principal Responsibilities

• Drive the development and maintenance of a strategy and associated roadmap for ASEAN Transfer Agency and develop this cohesively with relevant stakeholders
• Assist in shaping broader segment strategy for various client segments and work on initiatives linked to the strategy
• A good understanding of the funds industry in Singapore and other ASEAN markets
• Assist in segment management initiatives, working with colleagues in Europe and Asia
• Prepare product pricing strategies and maintain product rate cards
• In conjunction with IT, align the Transfer Agency product architecture and design to the IT architectural blueprint
• Design and maintain global service definition documentation and relevant elements of sales collateral
• Establish and maintain relationships with relevant industry bodies, regulators e.g. CPF Board, consultants, competitor organisations, software vendors and appropriate other third parties. Use input to contribute to product development and product management processes
• Provide thought leadership both internally and externally through promotion of best practices, interaction with trade publications, speaking on public trade forums, client user groups etc
• Maintain an awareness of the ASEAN markets and competitor developments and position and differentiate the Transfer Agency offering relative to the competition
• Work closely with the Sales and Business Development team on various client pitches, RFPs, due diligence meetings and other discussions/negotiations
• Produce and update marketing and sales collateral on an ongoing basis
• Active involvement in industry award submissions, surveys, pitches and other market-related initiatives
• Engage with top clients on product proposition / requirements and take feedback as input into product development
• Provide support for client onboarding, where required, from a product perspective (e.g. operating model design, solutions to bespoke requirements etc

Qualifications

• Minimum 8 years’ operational experience in the financial services industry working directly on Transfer Agency services
• Demonstrates an in-depth knowledge of the securities market and the associated market infrastructure
• Demonstrates a thorough understanding of the ASEAN funds industry and in particular Transfer Agency
• Demonstrates a solid grasp of the technology and systems supporting the product with direct knowledge of core GDTA platforms.
• Strategic mind-set, with strong conceptual, creative and analytical content
• Energetic, results focused, change agent, with a strong work ethic
• Strong organisation, multi-tasking and time management skills
• Personal qualities of stability, maturity and leadership; team player and people motivator
• First class interpersonal, collaborative, relationship building and influencing skills
• Excellent communicator, both verbally and in writing, with strong presentation skills

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

1. Responsibilities:

• Work closely with product managers and the business team to assist in creating and maintaining product roadmaps and production iterations.

• Cooperate with cross-functional teams, including engineering, design, operation, and sales, to develop and execute product strategies that align with business goals.

• Assist in creating product requirements documents (PRDs) that outline product features, functionality, and user experience.

• Conduct comprehensive testing prior to system deployment to validate feature completeness and ensure all functionalities work as intended.

• Support business operational tasks implementation and track users' feedback to provide sufficient optimization features.

2. Requirements:

• Currently pursuing a Bachelor's or Master's Degree in Computer Science, Information Systems, Business Analytics, Mathematics, Economics, or a related field is preferred.

• Understanding and having hands-on experience in a SAAS product team is preferred.

• Proficiency in English and Mandarin (spoken and written) is required for cross-country collaborations.

• Effective troubleshooting skills, a great problem solver with the ability to structure an action plan.

• Excellent logical and structural thinking.

• Strong sense of responsibility and accountability.

• Proficient in using SQL and familiarity with software development processes is a plus.

• Preferably someone amenable to commit to a 6-month full-time internship.

3. What we offer:

• Grow-oriented work environment

• Cross-functional exposure with development opportunities

• Downtown location with modern city views

Target Markets

• Asia Pacific

Job Location

• Singapore

Reporting To

• Head of Asset Management, APAC

Key Responsibilities

• Wing-to-wing responsibilities for all investment management and portfolio management activities for allocated investments, including but not limited to

1. Life Cycle Asset Management

- Prepare and implement the asset/investment level business plan

- Identify and appoint service providers for investments

- Work with the service providers to ensure proper upkeep of asset quality and investment performance

- Provide portfolio and asset management reporting

- Custodian of investment related governance

- Review on-going valuations conducted by 3rd party valuers

- Initiate and execute on ESG related strategies

2. Dispositions

- Lead the sale of assets/investments and prepare divestment memo

3. Support investment activities

- Support underwriting analysis of investment opportunities

- Conduct site visit assessments and provide market research and analysis relating to the investment opportunities

- Support the preparation of investment memos for Investment Committee approvals

- Work with the deal team to conduct due diligence of investment opportunities approved by the Investment Committee

- Participate in the negotiation of definitive agreements with counter parties

- Support the closing and documentation process

• Develop and manage relationships,inbound and outbound, including investors, partners, sellers, managers,agents, and advisors, etc.

Key Requirements

• Strong academic background, with preference for specialization in real estate investment management / engineering / finance
• Minimum 5 years of experience in real estate industry
• Good understanding of real estate markets in APAC, ideally with regional experience
• Strong English communication skills (both written and verbal)
• Strong Excel and Powerpoint skills
• Ability to manage diverse stakeholders
• Flexibility to travel

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Position Title: Management Trainee

A management trainee works under the supervision of managers and executives in organizations. Their goal is to acquire all essential knowledge to become future managers, often in particular fields, such as marketing, sales, or operations. Management trainees may often rotate to different company departments to learn all company functions, policies, and staff duties. They contribute to strategic planning and help evaluate employee and department performance.

Duties includes Supervisor and Manager duties and may rotate task within Restaurant

Assist to create good working environment and develop subordinates by identifying areas that needs training and action to support it

Maintain high level of customer service

Orientate and train employees so as to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual

Ensure that daily opening and closing duties in the outlet are properly executed

Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method

Ensure that overall store image is maintained and the brand is well represented at all times

Monitor opening and closing duties of the outlet

Communicate daily and act as liaison between operations staff and management

Adhoc duties if necessary

Requirements

Able to perform shifts, long hours and work on weekends and Public Holidays

Motivated, result-oriented and a fast learner

Good organizational and planning abilities

Excellent interpersonal and communication skills

Positive attitude with ability to influence positively

Attractive career progression pathway

Computer literate and with excellent interpersonal skills

Together with our holding company, Jobskipedia Pte Ltd, we specialise in revolutionising HR solutions through creative recruitment. Our services includes web designing, HR advisory and event planning.

As a Management Trainee, learn business operations from business and marketing executives to provide you with a comprehensive understanding on business sustainability and long-term success.

Business Team

• Assist in sales campaigns to present relevant products and services to clients.
• Make sales calls to new and existing clients and cross-selling to generate business leads.
• Meet clients to build positive relationships and clientele.
• Funnel potential sales into a pipeline through outbound activities and develop new qualified opportunities.

Marketing Team

• Assist in digital marketing campaigns to create brand awareness.
• Create content that would entice our audience to manage successful marketing initiatives.
• Take charge of our social media platforms to better engage with the audience.
• Utilize your project management skills to execute the marketing calendar.

Recruitment Team

• Carry out outsourcing and networking with jobseekers in through our recruitment initiatives.
• Screen and interview potential candidates to ensure that they posses the right skills and abilities for the role.
• Advise our jobseekers through career coaching to increase their success in getting hired.
• Establish a relationship with our clients to understand further their recruitment needs to better align candidates for available positions.

Benefits and Compensation (2 year completion):

• Offered a permanent role in the organisation.
• High performers may be offered a possibility in equity-share holding.

Requirements:

• Min. 2 years of experience in the related field.
• Target driven to achieve the KPI and sales target.
• Ability to build rapport with clients and understand their needs.
• Independent, proactive and initiative driven.
• Willing to go the extra mile.
• Positive attitude and willingness to learn.

Company’s profile
Julian Grey's client specialises in electrical engineering services, offering high-quality installation, design, and supply solutions.

Responsibilities:

• Manage the BIM process, implement and maintain BIM standards and workflows, ensuring adherence to project requirements, standards, and regulations.
• Coordinate with architects, engineers, and contractors to ensure accurate and timely BIM data delivery.
• Train team members on BIM technology and processes.
• Resolve BIM-related issues and conflicts.
• Develop and maintain BIM documentation and reports.
• Oversee the creation and maintenance of BIM execution plans for each project.

Requirements:

• Specialist Diploma in Building Information Modelling (SDBIM)
• Experience with LTA/MRT projects is a plus

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https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Manager, Strategy and Growth Initiatives.

Principal Responsibilities

• Support the of the Director, Strategy and Growth Initiatives WPB South & Southeast Asia to formulate the strategic vision and priorities for WPB South & Southeast Asia, to conduct regular Market reviews, and to drive the formulation and execution of strategic projects for the Region, both regionally or supporting local markets
• Develop critical analysis to facilitate management decision in the Region or Markets
• Collaborate with stakeholders in the Region or Markets to drive the implementation of special projects including immediate business problem fixes
• In collaboration with the Governance and Business Management teams within the South and Southeast Asia Chief of Staff construct, drive, manage and oversee the strategy implementation in WPB South & Southeast Asia markets along with WPB Market teams ensuring that the strategic objectives are met
• Support group strategy for M&A deals, including the coordination and administrative processes where needed e.g. AdCo or GSM for M&A projects
• Fulfil ad-hoc individual strategic analysis/requests, as a contribution to larger projects
• Prepare or coordinate the preparation of strategy related content for HBAP Forums, Investors, Board meetings, and other senior management meetings, often in coordination with other internal teams
• Develop the ESG strategy for WPB in South Asia, in partnership with the Sustainability function and with Group WPB
• Prepare regular competitor benchmarking across the Region, including for several key Markets, Segments and Products, to inform management decision-making
• Drive the collaboration agenda within WPB as well as with other LOB’s, across the Region and in coordination with the Markets and the Group
• Facilitate best practices and collaboration across Proposition (EBS), Acquisition (EBS) and Product and Pricing (MSS)
• Set up and manage relevant governance to monitor progress and take corrective actions when needed to meet agreed plans
• Support the deployment of a regional cross-border strategy across origination, activation and customer life cycle management, in close partnership with the Markets and the Group teams; facilitate regional engagement and participate in projects where necessary
• Support the deployment of customer growth strategy and distribution optimization across the Markets. Facilitate regional engagement and participate in projects where necessary
• In close partnership with the Markets and the Group Partnerships team, coordinate partnerships strategy and maintain an updated vision of the market landscape, competitive pressure, and partnership opportunities

Qualifications

• Experience in strategy formulation, execution roadmap design and execution tracking
• Market experience in relevant business lines i.e. consumer banking, wealth, private banking is preferred
• A strong sense of team spirit and collaboration
• Strong analytical and problem solving skills
• Well developed project management skills. Proven track record in working in multi-function projects
• Experience in stakeholder management at senior level across the HSBC Group or a comparable organization
• Significant interpersonal skills and ability to navigate and build relationships across different sets of stakeholders
• Culturally sensitive. Experience with multi-geography teams
• Result oriented. Robust capability of working under pressure and multi-tasking
• Digital experience and capabilities will be valued

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000KQDH&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Company Profile
Julian Grey has partnered with a vehicle manufacturer in the logistics industry.


Responsibilities

• Build and strengthen customer relationships to boost turnover, profit, and market share.
• Lead the sales team to achieve top customer satisfaction.
• Align sales and support teams to be market leader.
• Provide product and engineering support, ensuring compliance with company policies.
• Manage the department budgets, and sales commitments.
• Collaborate with marketing, aftersales, and service teams to grow market share and enhance service penetration.
• Ensure CRM tool adoption by sales executives, and drive sales activities including lead generation and account management.
• Analyze market trends and competitor activities to inform strategy.
• Participate in management activities, optimize department organization, and handle recruitment and team development.
• Prepare and manage the annual budget, analyze results, and develop action plans.
• Communicate results and action plans to the team and senior management regularly.

Requirements

• Strong experience in automotive sales.
• Class 3 driving license.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities

• Conduct market research to stay updated on current trends.
• Oversee product life cycle and pricing strategies for products.
• Monitor sales performance, competitor activities, and campaign ROI.
• Ensure the product is well-represented across all offline and online touchpoints.
• Manage marketing projects, ensuring timely execution.
• Generate weekly and monthly reports.
• Assist in new product launch.
• Handle ad-hoc tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Proficiency in SAP software is an advantage
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L39465WV

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

Act as a focal point for all support related queries and issues

• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

The Company

My client is an established US MNC and a key leader in its industry, currently hiring a detailed, hands-on and independent Tax talent to handle a regional Tax portfolio. The portfolio primarily focuses on Direct Tax Compliance.

Requirements

• Min. 7 years of strong Tax compliance experience, enjoys being hands-on, a self-starter who is able to go through work papers and is meticulous in going into details
• Regional Tax experience in the commercial sector (MNC) preferred
• Big 4 Tax exposure
• Good Excel skills
• Organised, detailed, hardworking, positive learning attitude, able to work with internal accounting and business teams in getting required information
• Comfortable with being in an individual contributor role, overseeing a Tax compliance portfolio

Budget
SGD 9,000 – 10,000 + Bonus

Scope

As an individual contributor reporting to the Regional Head of Tax, you will be responsible for a largely Direct Tax portfolio overseeing Asia Pacific countries. This will include tax compliance and filing matters, supporting in tax audit, tax accounting as well as research and analysis to ensure tax adherence and optimization. You will work closely with internal accounting and commercial teams in coordinating required information for tax purposes; as well as external tax agents and be responsible in the preparation of annual tax returns including estimated chargeable income, tax provisions, deferred tax calculations as well as preparation of consolidation tax and statutory reports from a tax perspective.

You will also support in US legal entity reporting processes, manage tax queries, ensure compliant to SOX as well as maintain appropriate internal control processes and local transfer pricing documentations.

Apply Today

Please send your resume, in WORD format only and quote reference number GH13120991, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Hor Man Teng (Geraldine) EA Registration no.: R1217737

Company’s Profile
Julian Grey’s client offers customized solutions to meet evolving societal demands in the world of sustainability.

Responsibilities

• Oversee HR operations, including recruitment, training, payroll, and benefits.
• Collaborate with Directors to enhance HR policies and systems.
• Develop and optimize HR strategies and ensure data integrity.
• Serve as the primary contact for labour organizations and organisations.
• Negotiate insurance contracts and ensure compliance with regulations.
• Manage workforce budgets and support performance appraisals.
• Provide management with insights on labour market trends and economic conditions.

Requirements

• Minimum 5 years of HR management experience, preferably in a managerial role.
• Strong knowledge of employment laws and MOM regulations.
• Proficiency in Japanese is advantageous for effective communication with senior management from Japan headquarters.

Benefits

• Transportation allowance provided

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568