Job Title: Scrum Master (Implementation Phase)

Role Overview:

We are looking for a dedicated Scrum Master to lead and guide Agile teams through the implementation phase of projects. The ideal candidate will have successfully managed a minimum of two full implementation projects using Agile methodologies, ensuring smooth and efficient project execution.

Key Responsibilities:

• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and sprint reviews.
• Support the development team in achieving their goals by removing impediments and fostering a collaborative environment.
• Ensure adherence to Agile best practices and principles throughout the implementation phase.
• Collaborate with Product Owners and stakeholders to maintain and prioritize the product backlog.
• Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity and efficiency.
• Act as a servant-leader to the Agile team, promoting self-organization and continuous improvement.

Requirements:

• Experience: Minimum of 5 years as a Scrum Master, with at least two full-cycle Agile implementation projects managed.
• Education: Bachelor's degree in Business, IT, or a related field.
• Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile certification is required.
• Strong understanding of Agile frameworks (Scrum, Kanban) and project management principles.
• Excellent communication, facilitation, and conflict-resolution skills.
• Proven ability to work with cross-functional teams and foster a collaborative environment.

Roles and Responsibilities

· To execute the project with satisfaction by the customer . under PDCA (plan do check action) cycle.

· Develop Project construction scheme: quality, safety, environment.

· Develop master schedule, ISO Quality Plan, OSHA Safety Plan, Identify the risk with tackle plan, To come out with budget plan, Understand the project contract conditions and requirements

· To develop trust relationships with suppliers and subcontractors

· To organize site work schedule with customer through staff management & Control of suppliers & subcontractors.

· Manage master construction schedule, quality, safety, to reduce from original budget, to meet authorities code of practices and client in house requirement

· To implement the approved installation methods

· To adopt new or creative/enhance efficient installation methods to reduce cost

· To develop efficient communication accordance to site organization

· To get better relationship between customer compare from the beginning of the project

· To improve negotiation skill with the customers

· To negotiate with customer on the variations

· To negotiate variations with suppliers and subcontractor

· To coordination with suppliers and subcontractors on the safety requirement

· To educate & make known to all the site staff with project construction scheme

· To identify staff weakness areas and improve on daily basis.

· Continuous training on the job or seminar to improve management skill in all aspect of construction activities

· Guidance and training of junior staff

· To develop efficient communication accordance to the site organization

· To develop smooth communication environments with customer

· To establish daily communicate process among site staff

· Any issues at the site, to react and to solve proactively

· To motivate the site staff and encourage to tackle the issues at the site

Requirement

• Degree in Electrical Engineering or Diploma with at least 10 years of relevant experience can be considered.
• Minimum 10 years of relevant experience
• Code of practice
• Knowledge of ISO 9000 / OSHAS 18000
• Possess Building construction safety supervisor course
• Meticulous and responsible
• Excellent communication skills
• Highly motivated and proactive
• Strong on overall coordination and implementation of all disciplines.

Alan Ang

EA Personnel Registration No.: R1106345

EA License Number : 17C8809

Responsibilities:

• Maintaining good relationship with the owner, consultant and sub-contractors.
• Site management and resolving technical related issues on-site.
• Coordinates with team, consultants and sub-contractors on construction related matters to ensure the project is delivered on time.
• Coordinate with subcontractors on their productivity rate and incorporate into the scheduling process
• Develop schedule and monitoring forms to ensure that all site activities are tracked closely and monitored.
• Conducting regular meetings with all construction staff on the techniques of improving quality.
• Having experience in Land Transport Authority.
• Profession in all SWC Works.

Responsibilities

• Evaluate loan applicants by conducting in-depth credit assessments and analysing financial stability, repayment capacity, and overall creditworthiness.
• Maintain a proactive approach to addressing credit risks and delinquencies by implementing suitable remedial actions when necessary.
• Build strong relationships with SME clients, ensuring their inquiries, concerns, and requests are addressed effectively.
• Collaborate closely with internal teams, including credit analysts and legal staff, to ensure accurate and timely loan documentation and processing.
• Develop tailored financial solutions by gaining a thorough understanding of clients' industries, market trends, and unique business needs.
• Identify and source new lending opportunities within the SME segment through lead generation and prospecting activities.
• Oversee a portfolio of SME loans, monitoring repayment behavior, compliance with agreements, and overall loan performance.
• Guide clients through the loan application process, assisting with documentation preparation and ensuring a smooth approval and disbursement experience.

Requirements:

• At least 1 year of experience in business development for SME Loans in a financial institution or broker.
• Proven success in managing SME loan portfolios, achieving lending targets, and mitigating credit risks effectively.
• Excellent communication and interpersonal skills
• Ability to establish rapport with clients and stakeholders and negotiate effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L739Y773

JOB DESCRIPTION:

• Hire and train new employees.
• Supervise sales clerks to ensure that customers are helped.
• Work with the manager to create advertisements for products.
• Keep track of inventory.
• Motivate staff during busy shifts.
• Listen to customers' complaints and assist them, when needed.

JOB REQUIREMENT:

• Prior experience in retail management.
• Excellent interpersonal skills.
• Ability to motivate staff.
• Flexible work hours.
• Basic math skills

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Job Description

• Monitor Contractors' safety performance and participate actively in site safety management in highlighting to the relevant parties on immediate actions to be taken
• Follow up on all safety matters related to Design for Safety (DfS), WSH etc
• Conduct safety inspections including taking photos of unsafe acts and conditions and bringing to main contractor's attention
• Issue and closely follow up on field observation notices including safety non-conformances notices and respond to site incident(s) in ensuring contractors' carry out emergency response as required
• Conduct roving safety inspections, emergency & incident response and facts finding
• Provide daily safety inspection report to OIC
• lead and conduct monthly safety inspection of the Site and submit the report to Superintending Officer
• Organize and participate in regular Safety Site Walk and Inspection with client and stakeholders
• Submit monthly reports on safety indicators & trending analysis on monthly safety performance
• Report any accident/incident/near miss on site to the OIC and provide all necessary detailed information
• Conduct Inspections for precast elements

Criteria

a. Minimum 5 years of relevant experience in the construction industry

preferably 3 years with developer/main contractor.

b. Minimum 2 years of experience in tunneling and/or deep excavation

works.

c. Must be a registered Workplace Safety and Health Officer with MOM.

d. Has obtained certificate in development of a Risk Management

Implementation Plan (bizSAFE Level 2) or equivalent.

e. Class 3 Qualified Driving License.

f. Must be willing to work shifts

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Key Responsibilities

Strategic HR Leadership:

• Partner with business leaders to understand their needs and align HR strategies with overall organizational goals.
• Provide guidance and coaching to senior management on HR-related matters, ensuring alignment with business objectives.
• Drive organizational change initiatives, ensuring smooth transitions and employee engagement throughout the process.

Talent Management and Development:

• Support talent acquisition efforts by advising on workforce planning and recruitment strategies.
• Identify development needs within teams and create tailored learning and development programs to upskill employees.
• Implement performance management systems and help managers drive high performance within their teams.

Employee Relations:

• Foster a positive work culture by proactively addressing employee concerns and resolving conflicts.
• Act as a trusted advisor on sensitive employee relations issues, ensuring fair and consistent application of policies and procedures.
• Manage and guide disciplinary actions, investigations, and grievances in accordance with company policies.

Organizational Effectiveness:

• Analyze workforce trends and metrics to recommend improvements in organizational structure and processes.
• Collaborate with HR colleagues to ensure effective delivery of HR services to the organization.
• Promote diversity and inclusion initiatives to create a welcoming and inclusive workplace for all employees.

HR Compliance and Best Practices:

• Ensure HR practices comply with local, state, and federal labor laws and regulations.
• Maintain a strong understanding of industry best practices and bring innovative HR solutions to the business.
• Regularly review and update HR policies and procedures to remain compliant and effective.

Job Summary

Reporting to Head of Legal and Risk, you will work closely with the business units and be responsible for managing the full range of compliance matters.

10 years of experience in a compliance role within a Singapore licensed trust company or MAS licensed firm would be advantageous (not strictly necessary)

Job Description

(A) Principle duties and responsibilities

• Manage, supervise and lead the compliance team, setting clear objectives and providing ongoing training
• Ensure compliance with all relevant laws, regulations, and guidelines issued by the Monetary Authority of Singapore (MAS) and other applicable regulatory bodies.
• Monitor, keep abreast and interpret changes in regulations, laws and industry practices that may impact the business and communicate such changes to the relevant stakeholders and staff
• Lead, support and from time to time, update the impact assessment and periodic review of the firm’s compliance program to meet regulatory requirements and changes.
• Assist in developing, updating and implementing compliance related policies, procedures, and workflows that are related with relevant regulations and industry best practices e.g. notices and guidelines as issued by MAS from time to time
• Conduct periodic compliance risk assessments to identify potential compliance vulnerabilities and provide mitigation strategies
• Conduct gap analysis across business functions, as well as collaborate with stakeholders across the company to enhance compliance controls
• Oversee the FATCA and CRS due diligence and reporting

(B) Governance and Reporting

• Participate in client classification, risk rating, KYC and transaction monitoring. Familiarity with regulatory requirements of AML and CFT and other applicable laws and regulations
• Serve as the primary point of contact for all compliance-related matters within the organisation and act as the liaison with regulatory bodies and external auditors (including liaising with regulators on matters arising from AML/KYC/CFT)
• Lead the preparation and submission of regulatory filings, including MAS reports, FATCA/CRS and ensure accurate and timely compliance with regulatory deadlines

(C) Regulatory Compliance and Risk Management

• Review the client onboarding documentation, due diligence checks, and enterprise-wide risk assessment.
• Perform transaction monitoring activities, identify, investigate, and escalate any irregularities as part of the monitoring process.
• Conduct compliance and anti-money laundering and countering the financing of terrorism training to all employees.
• Perform any additional duties or participate in ad-hoc projects assigned by the Head of Legal and Risk from time to time.

We regret to inform that only shortlisted candidates will be notified.

Job Responsibilities

-Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

Requirements:

- Minimum 2 years of relevant experience in the F&B industry

- Preferably with good knowledge in MS Office and operating of the POS machine

- Good leadership and organization skills

- Strong interpersonal and communication skills

- Able to meet tight deadlines and attend to emergencies after work hours

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Our client is a global leader in trading, financing, and logistics of a wide range of commodities, with a strong focus on metals, energy, and agricultural products.

Key Responsibilities:

• Lead regional HR functions, including managing offices and subsidiaries across Southeast Asia, Africa, or South America.
• Oversee talent acquisition, recruitment, and retention strategies to attract top talent.
• Develop and implement HR strategies aligned with business goals and global HR vision.
• Design and manage performance management systems to promote employee development.
• Foster a positive workplace culture and ensure compliance with local labor laws.
• Manage compensation and benefits programs, benchmarking against industry standards.
• Streamline HR operations, leverage analytics, and ensure accurate reporting.

Key Requirements:

• Bachelor’s degree or higher in HR, Business Administration, or related field.
• Minimum 10 years of HR experience, specifically within the commodities industry, with a strong network in metals.
• Proven track record in establishing regional operations and managing HR functions in Southeast Asia, Africa, or South America.
• Deep knowledge of local labor laws and experience in employee relations.
• Strong strategic leadership and communication skills.
• Willingness to travel internationally.

If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg.
Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Responsibility:

• Build up company’s overall BIM capabilities
• Prepare, maintain and update of BIM execution plan and models
• Manage process of exchange and coordination of 3D model with consultants and client
• Manage BIM/ Revit setup, family, standards and protocol
• Manage technological collaboration between project team members
• Develop, discover, collect, share and manage processes, best practices and techniques of BIM/ REVIT/ other BIM tools
• Oversee Quality and Standards of BIM in the company

Requirements:

• Diploma in Architecture and above
• min 3 years relevant experience in well-established architectural firms preferably
• Exposure in development projects (commercial, hotel, office, residential)
• Good Leadership, organization and communication skills
• Well-versed in MS Office, the latest version of AutoCAD and Revit
• Have strong proficiency in drafting software and have sufficient experience in submissions to various authorities
• Familiar with local drafting standard and authority submission requirement
• Result-oriented with the ability to manage multiple projects simultaneously
• Experience in high density housing and/or public housing
• Preferably Singaporean/ Singapore PR

Roles & Responsibilities

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

IN THIS ROLE YOU WILL:

• Directs and control Ocean Freight Export Operations
• Sets, communicates and follows KPIs to ensure constant improvement of operations.
• Ensures operations are performed consistently with customer requirements and takes corrective
  actions in case of deviations from requirements.
• Implementation of Operations strategy in country
• Lead export operation positions and achieve budgeted EBIT
• Customers’ & Service Providers contacts
• Monitors subcontractor/supplier performance and suggests improvement steps.
• Selects and assign key positions to reach targets.
• Formation/development & motivation of key staff
• Any other jobs as and when assigned by Head Of Operations

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Bachelor Degree in Logistics or related field
• Minimum 8 years of related experiences in Ocean Freight operations
• Experience in managing a large team

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Main responsibilities

As a hands-on Delivery Manager and Run Specialist Lead, you will be part of an international team focused on running and supporting the bank’s FX and Money market Platform developed around Calypso, a software package from Nasdaq, and in house’s solutions.

Build & change management

• Analyse enhancement requests for the repo business and new products.
• Propose solutions in collaboration with Architects.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate run and build the bank.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Release management

• Define and implement in coordination with the release schedule of the Calypso applications
• Supervise and coordinate the release activities with the various stakeholders (I.e. Build team, Application Support…)
• Contribute in the continuous improvement of the release processes, tools and automation

Application monitoring responsibilities

• Define and implement in coordination with build team the needed application monitoring
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Qualifications and Profile

• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
• Understanding of financial assets (Fixed Income, Money market...) and trade lifecycle with a deeper knowledge of Bonds, Repos and Securities.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Proficient in software development life cycle and Devops concepts
• Good knowledge Microsoft Office (E.g. Excel / Powerpoint), incident management (E.g. Service Now) and other reporting tools
• Strong analytical or troubleshooting skills
• Good knowledge in Java, Linux/Unix, Database (E.g. Sybase, Oracle), PL/SQL, Middleware (E.g. MQ Series), File Transfer (E.g. CFT) and batch/Job Scheduling (Control-M).
• Knowledge of monitoring solution (E.g Splunk…)
• Strong perseverance and diligence towards attaining goals and effective time management
• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Self-starter and ambitious

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

SPOC Plan E Pte Ltd is an established Integrated Marketing Services agency that provides a wide range of global brand leaders with a Single-Point-Of-Contact (SPOC) for all their commercial needs. We are known for our excellent client service, sound consumer understanding & insights, integrated approach, and proven track records for solutions that deliver results.

Key Responsibilities:

1) Events Coordination and Management:

- Propose and evaluate potential event locations for customer approval.

- Plan and coordinate logistics, including site setup and ancillary work.

- Recruit, train, and manage event coordinators, promoters, and staff, ensuring attendance and performance compliance.

- Track and report sales transactions, including inventory of premiums, gifts, and other promotional items.

- Ensure events start on schedule and adhere to client instructions.

2) Staff and Materials Management:

- Oversee Roadshow Coordinator to manage multiple events within designated areas.

- Ensure the proper installation and dismantling of event materials in compliance with client's guidelines.

- Engage skilled emcees and hosts to interact with audiences and deliver promotional messages effectively.

- Manage on-site personnel for ad-hoc services and coordinate sound/audio systems setup.

3) Sales and Reporting:

- Sell products and services as per the Retailer Agreement during events.

- Provide transparent cost estimates for advertising, rentals, and other event-related services.

Qualifications:

- Passion in event management.

- Strong organizational and multitasking abilities with attention to detail.

- Excellent leadership, team management, and communication skills.

- Ability to adapt quickly to changes and resolve unforeseen circumstances effectively.

- Knowledge of event logistics, sound systems, and customer service.

- Ability to work with external vendors and suppliers.

- Strong problem-solving skills and ability to handle high-pressure situations.

- Ability to manage budgets and track expenses accurately.

If you have what it takes to rise up to the challenge, please e-mail your detailed resume with the subject header as “PROJECT MANAGER (SINGTEL)” to [email protected]. Only short-listed candidates will be notified.

Workplace Experience Manager

Work Dynamics - Integrated Facilities Management

Location: Jurong

Job Description

• To be the professional face and go-to person for all engagement activities to build communities at the office;
• To be the pinnacle of customer and employee service excellence, to go above and beyond, take action and create experiences that are joyful and lasting, that creating consistent and sustainable value for our clients, customers and colleagues holistically.
• Lead by example to instil a culture of engagement and empathy in the team
• Create and sustain start-up culture with the team, to never be satisfied with the status quo, seeking out new and innovative ways to engage by bringing joyful experiences and lasting impressions for fellow colleagues.
• Understand the Clients' culture, purpose and values to be able to link it back to the way work is executed to ensure the best delivery with customer/employee-centricity in mind.
• The ideal candidate should be someone who is able to unite a community to create a buzz in the workplace, to ensure there is workspace activation and activities that engage and cause our colleagues to come together to get to know one another a build a tight knit community at the office.

Duties

• Contribute to the formation and refinement of workplace experience strategy, which includes leading the implementation to delivery.
• Organize and execute workplace experience events with measurement so ESAT for every activity planned.
• Collaborate with internal /external stakeholders and vendor to implement and operationalize community building products / services
• Advocate and implement digitalization of workplace experience processes including CRE Services (Facilities reporting, Meeting room booking, Car park application etc.)
• Lead and operationalize execution of agile and Design Thinking/Human centered design methodology
• Adopt the Clients' 4D methodology in journey mapping for site operations, e.g. conduct experiments, service blueprints, value maps, sustainable operations, operational improvements and streamline efficiencies etc.
• Able to do simple poster or onsite communications materials.
• Plan, film and edit videos/communications materials (work with vendor partners for complex videography)

EXES Support

• Pro-actively manage users' expectations for employee and experiences and services and ensuring transparency and also a strong alignment with employee needs.
• Drive the employee experiences and services to ensure a welcoming, engaging, and safe working environment.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Job Description:

• Leading and motivating the staff in achieving maximum results for the Key Performance measurement
• Monitor the inventory level, replenishment of stock and return cycle is carried out accordingly
• Improve upon existing work procedures and operations, ensure that the correct paper works handling are adhered to
• Take charge and provide necessary supervision during stock take and random count exercise
• Manage and involve in opening and closing of the store and banking of the daily sale
• Manage the store’s manpower
• Involve in budget planning
• Perform any other work duties as and when assigned by superior

Job Requirements:

• Diploma holders or minimum 3 years of retail supervisory experience
• Pleasant disposition and customer service oriented
• Good working attitude and strong interpersonal skills
• A team player who is independent and able to work under pressure
• Must be comfortable to retail hours, weekends and public holidays

Are you a dynamic leader with a strategic mindset, able to manage a diverse team and passionate about customer service?

Do you take ownership, embrace challenges, and love problem-solving?

Karooooo is one of the largest vehicle telematics companies globally with over 2 millions active users and growing fast. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, while operating with a startup culture. We are looking for a Service Delivery Manager for our Singapore operations including local Customer Support and Field Service Delivery.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met
• Ensure strong and clear coordination between departments for minimal resolution times
• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations
• Resolve managerial level customer grievances or special requests
• Weekly/monthly reporting for management review.
• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team’s staff to achieve full competencies and the highest brand image possible.

Requirements

• Diploma/Bachelor Degree in Business with outstanding academic performance
• Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
• Excellent written and verbal communication skills
• Proficient in English
• Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.

About Us

We are a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots and needs, coach you on managing the sensitivity in every relationship, and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration. We also access your motivations, priorities and goals to ensure that you are in the right frame of mind to achieve your goals ethically.

An overview of our company:

• We work and play hard
• We are passionate about making an impact in other people's lives
• We have been through challenges in life and have overcome them
• We own up to our mistakes and strive to never repeat them
• We thrash things out instead of sweeping them under the carpet

Business Development Manager

If you have a life mission to impact lives, and you are a driven, thoughtful, curious, intellectual, meticulous, communicative and perceptive individual, who believes in personal development and growth, and wish to be part of a progressive, fast-paced and hands-on working environment, this is the right career for you.

Other desirable traits:

• Curious and interested in people
• Thinking about improving your life during your free time
• Love trying new things
• Accountable and able to work well independently
• Always trying to improve themselves
• A team player

Job Descriptions

• Manage sales pipeline and reach out to potential clients/learners
• Build relationship with clients
• Assist clients for course sign-ups
• Follow up with clients (when needed)

Requirements

• Proven experience as a Business Development Manager
• Experience in prospecting and account management
• Ability to anticipate and adapt to industry needs
• Excellent organisational and multitasking ability
• Outstanding communication skills
• Strong attention to detail