JOB DESCRIPTION:

• Hire and train new employees.
• Supervise sales clerks to ensure that customers are helped.
• Work with the manager to create advertisements for products.
• Keep track of inventory.
• Motivate staff during busy shifts.
• Listen to customers' complaints and assist them, when needed.

JOB REQUIREMENT:

• Prior experience in retail management.
• Excellent interpersonal skills.
• Ability to motivate staff.
• Flexible work hours.
• Basic math skills

Job Responsibilities

-Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

Requirements:

- Minimum 2 years of relevant experience in the F&B industry

- Preferably with good knowledge in MS Office and operating of the POS machine

- Good leadership and organization skills

- Strong interpersonal and communication skills

- Able to meet tight deadlines and attend to emergencies after work hours

Job Summary

Reporting to Head of Legal and Risk, you will work closely with the business units and be responsible for managing the full range of compliance matters.

10 years of experience in a compliance role within a Singapore licensed trust company or MAS licensed firm would be advantageous (not strictly necessary)

Job Description

(A) Principle duties and responsibilities

• Manage, supervise and lead the compliance team, setting clear objectives and providing ongoing training
• Ensure compliance with all relevant laws, regulations, and guidelines issued by the Monetary Authority of Singapore (MAS) and other applicable regulatory bodies.
• Monitor, keep abreast and interpret changes in regulations, laws and industry practices that may impact the business and communicate such changes to the relevant stakeholders and staff
• Lead, support and from time to time, update the impact assessment and periodic review of the firm’s compliance program to meet regulatory requirements and changes.
• Assist in developing, updating and implementing compliance related policies, procedures, and workflows that are related with relevant regulations and industry best practices e.g. notices and guidelines as issued by MAS from time to time
• Conduct periodic compliance risk assessments to identify potential compliance vulnerabilities and provide mitigation strategies
• Conduct gap analysis across business functions, as well as collaborate with stakeholders across the company to enhance compliance controls
• Oversee the FATCA and CRS due diligence and reporting

(B) Governance and Reporting

• Participate in client classification, risk rating, KYC and transaction monitoring. Familiarity with regulatory requirements of AML and CFT and other applicable laws and regulations
• Serve as the primary point of contact for all compliance-related matters within the organisation and act as the liaison with regulatory bodies and external auditors (including liaising with regulators on matters arising from AML/KYC/CFT)
• Lead the preparation and submission of regulatory filings, including MAS reports, FATCA/CRS and ensure accurate and timely compliance with regulatory deadlines

(C) Regulatory Compliance and Risk Management

• Review the client onboarding documentation, due diligence checks, and enterprise-wide risk assessment.
• Perform transaction monitoring activities, identify, investigate, and escalate any irregularities as part of the monitoring process.
• Conduct compliance and anti-money laundering and countering the financing of terrorism training to all employees.
• Perform any additional duties or participate in ad-hoc projects assigned by the Head of Legal and Risk from time to time.

We regret to inform that only shortlisted candidates will be notified.

IN THIS ROLE YOU WILL:

• Directs and control Ocean Freight Export Operations
• Sets, communicates and follows KPIs to ensure constant improvement of operations.
• Ensures operations are performed consistently with customer requirements and takes corrective
  actions in case of deviations from requirements.
• Implementation of Operations strategy in country
• Lead export operation positions and achieve budgeted EBIT
• Customers’ & Service Providers contacts
• Monitors subcontractor/supplier performance and suggests improvement steps.
• Selects and assign key positions to reach targets.
• Formation/development & motivation of key staff
• Any other jobs as and when assigned by Head Of Operations

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Bachelor Degree in Logistics or related field
• Minimum 8 years of related experiences in Ocean Freight operations
• Experience in managing a large team

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Job Description

• Monitor Contractors' safety performance and participate actively in site safety management in highlighting to the relevant parties on immediate actions to be taken
• Follow up on all safety matters related to Design for Safety (DfS), WSH etc
• Conduct safety inspections including taking photos of unsafe acts and conditions and bringing to main contractor's attention
• Issue and closely follow up on field observation notices including safety non-conformances notices and respond to site incident(s) in ensuring contractors' carry out emergency response as required
• Conduct roving safety inspections, emergency & incident response and facts finding
• Provide daily safety inspection report to OIC
• lead and conduct monthly safety inspection of the Site and submit the report to Superintending Officer
• Organize and participate in regular Safety Site Walk and Inspection with client and stakeholders
• Submit monthly reports on safety indicators & trending analysis on monthly safety performance
• Report any accident/incident/near miss on site to the OIC and provide all necessary detailed information
• Conduct Inspections for precast elements

Criteria

a. Minimum 5 years of relevant experience in the construction industry

preferably 3 years with developer/main contractor.

b. Minimum 2 years of experience in tunneling and/or deep excavation

works.

c. Must be a registered Workplace Safety and Health Officer with MOM.

d. Has obtained certificate in development of a Risk Management

Implementation Plan (bizSAFE Level 2) or equivalent.

e. Class 3 Qualified Driving License.

f. Must be willing to work shifts

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Key Responsibilities

Strategic HR Leadership:

• Partner with business leaders to understand their needs and align HR strategies with overall organizational goals.
• Provide guidance and coaching to senior management on HR-related matters, ensuring alignment with business objectives.
• Drive organizational change initiatives, ensuring smooth transitions and employee engagement throughout the process.

Talent Management and Development:

• Support talent acquisition efforts by advising on workforce planning and recruitment strategies.
• Identify development needs within teams and create tailored learning and development programs to upskill employees.
• Implement performance management systems and help managers drive high performance within their teams.

Employee Relations:

• Foster a positive work culture by proactively addressing employee concerns and resolving conflicts.
• Act as a trusted advisor on sensitive employee relations issues, ensuring fair and consistent application of policies and procedures.
• Manage and guide disciplinary actions, investigations, and grievances in accordance with company policies.

Organizational Effectiveness:

• Analyze workforce trends and metrics to recommend improvements in organizational structure and processes.
• Collaborate with HR colleagues to ensure effective delivery of HR services to the organization.
• Promote diversity and inclusion initiatives to create a welcoming and inclusive workplace for all employees.

HR Compliance and Best Practices:

• Ensure HR practices comply with local, state, and federal labor laws and regulations.
• Maintain a strong understanding of industry best practices and bring innovative HR solutions to the business.
• Regularly review and update HR policies and procedures to remain compliant and effective.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Responsibility:

• Build up company’s overall BIM capabilities
• Prepare, maintain and update of BIM execution plan and models
• Manage process of exchange and coordination of 3D model with consultants and client
• Manage BIM/ Revit setup, family, standards and protocol
• Manage technological collaboration between project team members
• Develop, discover, collect, share and manage processes, best practices and techniques of BIM/ REVIT/ other BIM tools
• Oversee Quality and Standards of BIM in the company

Requirements:

• Diploma in Architecture and above
• min 3 years relevant experience in well-established architectural firms preferably
• Exposure in development projects (commercial, hotel, office, residential)
• Good Leadership, organization and communication skills
• Well-versed in MS Office, the latest version of AutoCAD and Revit
• Have strong proficiency in drafting software and have sufficient experience in submissions to various authorities
• Familiar with local drafting standard and authority submission requirement
• Result-oriented with the ability to manage multiple projects simultaneously
• Experience in high density housing and/or public housing
• Preferably Singaporean/ Singapore PR

Roles & Responsibilities

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Our client is a global leader in trading, financing, and logistics of a wide range of commodities, with a strong focus on metals, energy, and agricultural products.

Key Responsibilities:

• Lead regional HR functions, including managing offices and subsidiaries across Southeast Asia, Africa, or South America.
• Oversee talent acquisition, recruitment, and retention strategies to attract top talent.
• Develop and implement HR strategies aligned with business goals and global HR vision.
• Design and manage performance management systems to promote employee development.
• Foster a positive workplace culture and ensure compliance with local labor laws.
• Manage compensation and benefits programs, benchmarking against industry standards.
• Streamline HR operations, leverage analytics, and ensure accurate reporting.

Key Requirements:

• Bachelor’s degree or higher in HR, Business Administration, or related field.
• Minimum 10 years of HR experience, specifically within the commodities industry, with a strong network in metals.
• Proven track record in establishing regional operations and managing HR functions in Southeast Asia, Africa, or South America.
• Deep knowledge of local labor laws and experience in employee relations.
• Strong strategic leadership and communication skills.
• Willingness to travel internationally.

If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg.
Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Overall Role Purpose

The Sales Training Manager trains all Sales staff to improve their selling skills, knowledge and attributes to drive behavioral change and maximize sales success.

Job Responsibilities

Country Commercial Function

• Plan & implement learning journey for new hires, training calendar for Sales community and the necessary training administration (e.g. logistics setup, maintenance of training records etc).
• Facilitate frontline sales training courses from CIS Sales to ensure readiness and emphasize selling value over product/ price.
• Provide coaching expertise to the SG Commercial Management team through coaching observations, joint calls & visits for the purpose of people development, improving productivity and employee motivation/satisfaction as part of the Commercial Team’s commitment to Sales Excellence.
• Conduct skills gap analysis, coaching audits and assist in call script development for all Sales Channels to help improve Customer Experience.
• Assume the role of admin for various sales training and coaching tools e.g. Centrical and GSIP+.
• Support the CPR team on complementary tasks and responsibilities deemed necessary by Director, Commercial Planning & Research.

Asia Pacific Regional Office Training Group

• Collaborate with regional Sales Training team to assist or conduct Sales Training related activities/projects.

HR Department/ Certified International Specialist Manager

• Attend meetings & reviews, manage training activities within allocated CIS training budget.
• Collaborate with CIS Manager to implement global/regional CIS training modules for the Commercial team in Singapore.

Benchmarking Organisations, Consultants

• Manage external consultants for the customisation/ development of programmes which specifically meet sales training needs: research, programme design, testing/validation of programmes before implementation.

Global Sales Process

• Develop an intimate understanding of the business processes and deliverables of the various Sales Segments, so as to provide relevant coaching advice to Sales Reps & Managers.
• Participate proactively to improve adoption of Sales Process.

Training Systems Management

• Develop a consistent approach to sales learning that is effective and ‘accelerated learning’ based, through the adoption of learning technologies and synergy with local and Global Sales Process
• Ensure that:training schedules are observed
  - training logs are maintained
  - training logs are forwarded to HR
  - training utilization and summary are forwarded to HR
  
• This role has no direct report and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions.

Job Requirements:

• At least 5 years of sales experience in a logistics industry, with at least 2 years of coaching/ mentoring/ training capacity
• Experience in leading the development and delivery of learning solutions in a service or sales environment is an added advantage.
• Strong interpersonal skills and confidence in delivery to all levels of stakeholders.
• Experience with sales processes and systems will be preferred.
• Excellent Presentation, Facilitation and Training skills.
• Proficient in Microsoft Office
• Degree in Business (or related discipline) will be an advantage.

Roles & Responsibilities

• Responsible for ALL M&E Construction Activites on Site reporting to Project Manager
• Manage construction activities and progress independently.
• Coordination and supervision of M&E works
• Liaise with M&E Consultants
• Monitor progress, quality of workmanship and compliance with authority requirements.
• Coordination with multiple parties not limiting to design consultants / engineers, clients’ project representatives, statutory / authority agencies etc. for the establishment of the design deliverables requirements for submission
• Review design deliverables together with the design consultants / engineers and ensure that it is in order for submission
• Attend to technical clarifications as and when required to address technical issues and establish method statements

Requirements

• Min. Degree in Mechanical or Electrical Engineering discipline or equivalent.
• Extensive experience with at least 10 years of relevant experience in LTA Infrastructure, Mixed Development Projects for M&E Systems.
• Proven track records of successful project completion on time and on budget.
• Good interpersonal and communication skills to interact with all levels of employees.
• Able to work on initiatives and to work as a team.

Position: Microbiology Laboratory Manager

• Working hours : 5 days work weeks (Monday to Friday or Tuesday to Saturday)
• Shift Work, 9:00am to 6:30pm, 9:30am to 7pm, 10:30am to 8pm
• Office location: Woodlands Industrial Park E5
• Salary: $5,000 - $6,500

Qualifications

• Educational Background in Bio/Life Sciences & Microbiology, or Bio-Tech / Bio-Molecular Education, or equivalent with 12 years related laboratry experience (Masters & PhD preferred).
• Experienced with method-related tasks, including development, verification, validation, and enhancement.
• Experience in both Micro-Biology as well as PCR and Bio-Molecular Work will be a huge advantage.
• Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.
• Minimum 6 years as a laboratory manager, including proven technical knowledge and laboratory experience.
• Experienced in audit & CAPA management skills.

Job Description

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

About Us

Green Link Digital Bank is Singapore’s inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for a Relationship Manager to grow our business.

Responsibilities

• Formulate and implement sales strategies to solicit and develop new accounts to expand GLDB’s client base.
• Facilitate new loan and account opening applications, and proactively manage and monitor these accounts to minimise non-performing loans.
• Ensure strict adherence to internal credit and regulatory compliance requirements.
• Ensure and maintain a high standard of AML/KYC/CDD risk assessments for client profiles.
• Prepare credit proposal and propose appropriate credit mitigants for new loan applications.
• Understand customer needs and requirements and collaborate with internal stakeholders to deliver optimal solutions or propose new products.
• Represent Business Unit in ad hoc projects such as new product developments, technical enhancements, industry landscaping to contribute to Bank’s success.
• Stay informed about market trends regulatory developments, and emerging technologies to effectively educate and inform clients.

Requirements

• Relevant Bachelor’s Degree in a reputable institution.
• At least 5 years of relevant experience in Wholesale/Commercial/Enterprise Banking serving wholesale customers.
• Comfortable with outbound acquisition via phone calls to bring in new customers for the bank and to deepen the relationship for existing customers of the Bank.
• Demonstrated records of overachieving sales target under high-pressured working environment whilst balanced with risk awareness and management.
• Highly proficient in in AML, KYC, CDD, creating credit proposals, credit memo writing, and credit structuring.
• Highly self-motivated to deliver work of the highest standard with a strong sense of commitment and accountability.
• Analytical and a problem solver.
• Energetic, customer service oriented.
• Excellent interpersonal and communication skills and a strong team player.

Job Description

Cafe Assistant Manager ( S$2800 - S$3800 ) Cafe@ NTU

Pre- Requisites

- Diploma or its equivalent, otherwise relevant years of experience will be considered.

- Good communication skills in English

- Ensure adherence to food safety regulations and implement best practices for safe food handling

Key Responsibilities

Job scope incudes (and is not limited to) :

- In charge of stock take and ordering

- Training of new servers

- Oversee day-to-day café operation

- Table service, manage complaints

- Cashiering

- Assist in create detailed reports on weekly, monthly and annual revenues and expenses

- Assist in control operational costs and identify measures to cut waste

About the company

Our client is an established local life science firm. They are looking for an experienced HR Manager to support the full spectrum of HR for its local operations, focusing on performance management, learning and development, HR operations and HRIS.

About the job

The role will report into the Head of HR and is part of the team of 5 based in Singapore. Working closely with the business stakeholders, you will:

• Manage key stakeholders across various business units to drive HR strategies
• Drive and support various aspects of HR focusing on performance management, salary review, budget and workforce planning, learning and development and HRIS
• Drive, implement and improve HR policies and programmes in alignment to business objectives and local legislation
• Support other HR initiatives and regional projects

Skills and experience required

• Degree in Human Resources, Business Administration or equivalent
• Minimum 10 years’ of HR experience, with HR generalist experience
• Strong communication skills and relationship management
• Solid knowledge of local labor legislation and practices of Singapore
• Independent and self-motivated
• Collaborative and a team player

Responsibilities:

• Oversee daily operations, ensuring smooth and efficient service delivery.
• Implement, enforce, and maintain brand and outlet SOPs to enhance productivity and service quality.
• Ability to resolve issues and address customer complaints effectively.
• Conduct regular performance evaluations, offering coaching and feedback to enhance team performance.
• Monitor and ensure the highest standards of food safety, hygiene, and quality are consistently upheld.
• Respond to customer trends, needs, comments, and problems to ensure a quality experience and boost future sales prospects.
• Create, and implement promotional ideas to attract more guests and increase local market sales.

Skills and Requirements:

• Diploma in Hospitality Management or a related field.
• Ability to set priorities, plan, organize, and delegate tasks effectively.
• Leadership skills to motivate and develop staff while ensuring the achievement of goals.
• 2-3 years of managerial experience within the F&B industry.
• 5 days work week from Monday-Sunday.

Job Requirements:

• Degree in Civil, Building, Structural or Construction Management from a recognized institution

• At least 5 years of working experience in construction/project management which includes structural and architectural works

• Proficiency in MS Project, Autocad, Excel, Powerpoint

• Good interpersonal skills, written and verbal communication skills in managing with all levels of managements

• Good in contract administration and management

• Well-versed with BCA and other relevant authorities’ regulations

• Possess strong leadership quality, good organizing skills, independent, responsible, analytical, and initiative

Job Description:

• Planning and follow up action with reference to the master schedule, ensuring smooth daily operations.

• Develop, compile and deliver site progress reports

• Conducting sites Inspection and reviews at site on safety compliance and regulations

• Ensuring project are successfully completed within budget, on time and in accordance with the contract requirements.

• To ensure projects meet customer’s quality standards

For interested applicants, please apply online or send your resume to [email protected]

Please note that only shortlisted candidates will be notified.

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

Job Responsibilities

- To conduct audit & ensure that staff/supervisor adhere to company's SOP

- To maintain good relationship with the stall tenant

- To review and feedback on servicing carried out by vendors

- To conduct weekly check on cleanliness of the coffee shop

- To manage coffee shops in a designated region

- To conduct exit interview

Requirements

- Min 5 years of relevant experience with 2 years in managerial role, preferably in the F&B industry

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Self-driven and highly-motivated

- High degree of commitment and a good team player

- Able to work under pressure and in a fast-paced environment

- Have initiative, independent and well-organised

- Strong decision-making skills

- Able to think, plan, and execute autonomously

Location: Central
Working Hours: Mon- Fri 9am- 6pm
Basic UP $5000 + $60 mobile allowance + 2 times Bonuses

Job Responsibilities

• Seek out potential clients and business prospects for secured lending (Property).
• Actively promote the company's range of financial products and offer guidance on loans to address customer financing requirements.
• Maintain steady growth and achieve pre-set business targets.
• Proactive monitoring of portfolio accounts to achieve maximum profitability and identify new business opportunities.
• Strengthen involvement with key partners and proactively build and manage long-term partnerships
• Prepare credit proposals involving financial analysis.
• Partake in sales and marketing activities in generating prospects.
• Identify, develop, and implement marketing strategies to maintain competitiveness.

Requirements

• Diploma or Degree in Business Management, Finance or related fields.
• Minimum 2 years working experience in the account management, sales or sales support roles
• Candidates should have SME loan experience and relevant contacts (with SMEs and Loan brokers) to source for loan deals.
• Strong acquisition, confidence and result oriented to work well under pressure.
• Meticulous in documentation work
• Experience in term loans and mortgage loans is a plus

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann