Senior Compliance Officer (Vice President)

(Private Bank)

Perform account opening, KYC, periodic review and Enhanced CDD for on-boarding of PEP clients

Duties & Responsibilities:

• Performing enhanced due diligence and reviews of PEP clients including Periodic Review
• Advising on compliance and regulatory issues relating to KYC.
• Liaise with internal clients like AML Front Control/Front office/ operations/external auditors and internal auditors in relation to KYC matters.
• Prepare of periodic management reports
• Ability to identify KYC issues and ensure client meets regulatory and internal requirements before account opening
• Ability to perform KYC reviews and name hits review promptly
• Assessment of risk and daily BAU KYC related matters (i.e. unblocking of transactions)

Requirement:

• Solid experience in Compliance, KYC and handling of PEP Clients.
• Strong experience in handling CDD for on-boarding of PEP clients
• Minimum 12 years of Compliance experience in a Private Bank
• Handles queries from the internal clients (AML Front Control/Front office/ operations)/external auditors and internal auditors in relation to KYC matters.
• Experience in the onboarding and account opening of PEP clients.
• Knowledge of the Singapore regulations, i.e. Banking Act, SFA, FAA.
• Strong domain in a Private Bank.
• Initiative and able to work independently.
• Strong interpersonal skills and a good team player.
• Strong analytical and evaluative skills and attention to details.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

*We regret only shortlisted candidate would be contacted.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Shift Role

Morning or Afternoon shift

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Customer Service Office @ TANJONG PAGAR

Job Description

• Industry/ Organization Type: Security
• Position Title: Security Officer (Commercial Building)
• Working Location: Chulia Street
• Working Hours: 6 days (8.00 am-8.00 pm/8.00 pm-8.00 am)
• Salary Package: Basic Salary $3,000 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Monitor and patrol the commercial building premises to ensure safety and security.
• Respond promptly to alarms, emergencies, and security incidents.
• Conduct regular security checks and clocking as per shift schedule.
• Control access to the building, check identification and issue passes to visitors.
• Observe and report any suspicious activities or security breaches.
• Assist in emergencies, including fire alarms and evacuations.
• Conduct investigations and prepare detailed incident reports.
• Liaise with building management and tenants to address security concerns.
• Ensure compliance with building security protocols and regulations.
• Perform regular checks on security systems and equipment to ensure proper functioning.
• Provide excellent customer service to building occupants and visitors.

APPLY NOW!!!

• Valid PLRD license.
• Prior experience in security, preferably in a commercial building setting.
• Strong observational and communication skills.
• Ability to handle emergencies and stressful situations calmly.
• Basic knowledge of security systems and protocols.
• Customer service oriented.
• Physically fit and able to perform patrolling duties.
• Able to work on rotating shifts, including weekends and public holidays.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68837 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Operations Officer (Air Freight) /Air Operation Officer
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation
• Salary Package: Up to $2400 +OT + AWS
• Duration: Permanent Role

Key Responsibilities

• Prepare draft AWBs for review by customers, forwarders, and overseas agents.
• Coordinate with CIPL to draft permits prior to shipment arrival.
• Maintain regular liaison with customers and overseas agents, and manage email correspondence.
• Upon cargo arrival at the warehouse, confirm pieces, weight, and dimensions to enter accurate details into the system and print original AWB copies.
• Handle the submission of FWB, FHL, permits, and other required documents.
• Send pre-alerts, manage billing, and handle related emails for air export operations.
• Await pre-alerts to either release cargo or arrange delivery. Visit the warehouse to inspect cargo.
• Pre-declare customs permits and submit shipment details through the CCN system to Singapore Customs.
• Manage billing and handle related emails for air import operations.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum GCE O-Level or equivalent.
• Willing to work overtime when required.
• Individuals without experience are encouraged to apply, training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66255 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: F&B
• Position Title: Chief Financial Officer (CFO)
• Working Location: Bukit Timah
• Working Hours: 5 days (Monday to Friday 9 AM-6 PM)
• Salary Package: Basic Salary up to $15,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Develop and execute the company's financial strategy in alignment with organizational goals.
• Provide strategic financial insights and recommendations to the CEO and Board of Directors.
• Lead financial planning, budgeting, forecasting, and reporting processes.
• Oversee all financial functions including accounting, treasury, tax, and audit.
• Manage financial risk by implementing robust internal controls and risk management frameworks.
• Ensure accurate and timely financial reporting in compliance with regulatory requirements and GAAP standards.
• Manage capital structure and optimize capital allocation to support business growth and profitability.
• Evaluate investment opportunities and partnerships to enhance shareholder value.
• Monitor cash flow, liquidity, and financial investments.
• Conduct financial analysis, performance metrics, and KPIs to drive informed decision-making.
• Ensure compliance with financial regulations and laws, as well as internal policies and procedures.
• Assess and mitigate financial risks, including credit, market, and operational risks.

APPLY NOW!!!

• Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.
• MBA/CPA qualifications are an added advantage.
• Minimum of 10 years of progressive experience in finance and accounting roles, with at least 5 years in a senior leadership position (e.g., CFO, Finance Director).
• Prior F&B experience is an added advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67196 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Oversee procurement processes for projects, ensuring cost-effectiveness and adherence to standards.
• Assess alternatives based on cost, quality, durability, and environmental impact.
• Source, purchase, and negotiate terms to ensure timely delivery.
• Issue and manage purchase orders, maintain cost databases, and generate procurement reports.
• Collaborate with logistics, service providers, and project teams to ensure smooth material flow.
• Organize and maintain project-related documents like contracts and reports.
• Schedule meetings, prepare agendas, and record minutes.
• Process invoices, track vendor payments, and maintain expense records.
• Act as a contact point for internal teams, clients, subcontractors, and suppliers.

Requirements:

• Minimum Diploma in any fields
• Minimum 1-2 years of purchasing experience in construction industry
• Proficient in Microsoft Office (Words and Excel)
• Good Communication, negotiation, problem solving and sourcing skills
• Project admin experience in a plus point

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Customer Service Office @ TANJONG PAGAR

Responsibilities:

· Attachment to store for learning opportunity

· Organize incoming stock into respective locations for store-in

· Verify quantities, condition of items before delivery

· Handling of product samples

· Handles incoming calls / faxes / e-mails or serve walk-in customers on enquiries or confirmed orders

· Liaises with customers and negotiates on prices

· Prepares the necessary paperwork, such as quotations, delivery orders

· Follows up on outstanding enquiries, back orders and customers’ payments

· Issues credit notes to customers if necessary

Requirements:

· GCE “N’ levels or equivalent

· Preferably with 1 - 2 years’ working experience in customer service or field sales

· Has initiative and a positive learning attitude

· Pleasant personality and customer service oriented

· Able to work independently as well as in a team

· Good communication skills & Possesses good problem solving skills

Singapore Phenome Centre (SPC) aims to deliver world-class metabolic phenotyping services to NTU's scientific community, Singapore's researchers and industries in Singapore and beyond. The Scientific Officer is responsible for conducting analytical experiments and assisting with administration duties in SPC.

Responsibilities:

• Metabolite extraction from clinical and environmental samples
• Operate UPLC-QTOF, UPLC-TQ and NMR for metabolomics using standard operation protocol
• Report the results internally with the centre and department
• Assisting with various projects and operation of the centre
• Any ad-hoc duties as assigned

Requirements:

• Candidates should have a degree in Chemistry
• Experience in analytical instruments such as LC-MS, LC-MS/MS, QTOF, TQ, Mass Spectrometry Imagining would be highly desirable
• Communicate efficiently with the team, is a fast learner, and require minimal supervision
• Knowledge of analytical application in clinical and environmental science
• Good laboratory practice

This is a 1 year contract appointment.

Please submit your application via

https://ntu.wd3.myworkdayjobs.com/Careers/job/NTU-Main-Campus-Singapore/Scientific-Officer--LKCMedicine-_R00017132-1

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description & Requirements

• Assist with environmental briefing and training of all levels of employees on the project.
• Promote awareness of environmental infringement prevention and damage control to all levels of employees.
• Advise the Safety Manager/Project Team on:

1. Preventing all environmental pollution.
2. Further improvement in existing sound working methods to control pollution.
3. Legal requirements affecting environmental, health and welfare.
4. Provision and use of protective clothing and equipment.
5. Potential environmental aspects & impact on new contracts before work starts and on the site safety organization.
6. Methods of prevention environmental pollution arising from new developments.

• Carry out site surveys, in association with the project management team, to ensure regular environmental inspections of site activities are carried out and submit the relevant environmental control reports to the National Environment Agency.
• Determine the cause of any incident and recommend means of preventing recurrence
• Supervise the recording and analysis of information on infringements, damage and loss, assess incidents trends and review overall safety performances
• Train subcontractors in Leighton safety procedures
• To develop and implement the Site Environmental Control Programme
• Monitor the use, disposal and reporting of Hazardous Materials, and maintain the required Hazardous Materials Register
• Degree in Bachelor Science / Environmental Control Officer Course
• 4 years safety experience in construction as ECO
• Must be registered with National Environmental Agency (NEA)
• ISO14001:2004 documentation experience
• OSHAS 18001:2007
• Valid registration with the National Environment Agency
• Operational experience in the application of environmental management principles in the construction related industry
• Fulfil training requirements of the National Environment Agency as the Registered Environmental Control Officer
• Experience in investigating and reporting environmental incidents

Job Scope:

- Handle full set of accounts and ensure timely closing

- Provide management reports monthly & yearly & Audit Schedule to Finance Manager

- Handle Costing Reports of all outlets monthly and other reports if requested - Ensure inter-company transactions tally among multi-companies - Prepare/Review quarterly GST submission

- Ensure all filing is done in a timely and accurate manner

- Making sure compliance with all legislative tax & financial reporting policies and requirements

- Perform any other duties as assigned by the management

- Liaise with external auditor

Requirements:

- Minimum Diploma in accountancy

- At least 4 years of handling full set account’s working experience, preferably F&B

- Software skills: Advanced MS Excel, word & Million software preferably

- Positive working attitude

Job Description

• Industry/ Organization Type: Logistics (Airfreight)
• Position Title: Airfreight Documentation Officer (Import / Export)
• Working Location: Changi
• Working Hours: 5.5 days (Monday to Friday 2 PM – 10 PM, Sat Half Day)
• Salary Package: Basic Salary up to $2,800 + Shift Allowance + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Manage day-to-day tasks for air freight operations, both for exports and imports.
• Update data according to airline specifications and label cargo when needed.
• Print AWBs and produce all necessary documentation.
• Update electronic air waybills (FWB), house manifests (FHL), and pre-lodge cargo with SATS.
• Schedule air cargo space with shippers, airlines, co-loaders, and international agents.
• Provide guidance and support for air cargo operations.
• Help organize import shipments and plan their delivery.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum 1 year of experience in handling air freight operations and documentation.
• Strong communication skills to efficiently work with shippers, airlines, and agents.
• Attention to detail for accurate data entry and document preparation.
• Ability to multitask and respond quickly to email correspondence.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66145 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Location: Tampines One

Working Hours: 5 Days Work Week in between Mon - Sun

Salary: $3000 - $3500

Job Responsibilities:

-Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with the restaurant's seating procedures.

-Be familiar with the menu, promotions, and service procedures.

-Provide full assistance to guests concerning general queries at the restaurant.

-Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.

-To work closely with the Operations / Restaurant Manager, and peers to ensure all guests are greeted properly and escorted to their ready tables.

-Obtain familiarity with restaurant policies and procedures in reference to training, safety, and security.

-To familiarize with the work nature and responsibilities of staff and all the restaurant events.

-Ensure reservation counters are well maintained. Assist manager to keep track of guest history profiles.

Job Requirements:

-At least 1 year of relevant working experience is required for this position.

-Preferably Junior Executives specializing in Food/Beverage/Restaurant Service, Customer Service, or equivalent.

-Positive “can-do” attitude, motivated, passionate, and seeks opportunities to be multi-skilled and trained.

-Good personal grooming & personal presentation

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment

Plan the schedule and arrangement with project team and engineers

Follow up on the plan and execution for project and logistics

Prepare site operation schedule.

Prepare site PV system operation critical event or checks together with engineer.

Learn and grow with the planning teams together

Work with project team on site preliminary report

Fresh Grad Welcome

The Customer Service Officer assists the production unit in receiving and processing day-to-day customer orders. He/She provides related administration support to ensure the smooth fulfilment of sales orders.

Key Responsibilities

§ Coordinate the complete process of sales order fulfilment among suppliers, forwarders and customers

§ Prepare delivery orders and invoices

§ Track and ensure timeliness of order fulfilment

§ Attend to customer sales enquiries, feedbacks and complaints

§ Perform administration tasks including, but not limited to, data entry, updating and filing of relevant documents

§ Execute other ad-hoc duties as assigned

Requirements

§ Minimum GCE ‘N’/ ‘O’/ ‘A’ level, NITEC

§ Preferably 2 years of relevant work experience in the food manufacturing/service industry

§ Basic computer proficiency

§ Ability to handle work independently and be self-motivated

§ Work: Boonlay, 5.5 days per week, Mon-Fri; 730am – 430pm / Sat; 730am – 1130am

• Assist in onboarding and offboarding of staff
• Administering the pre-tests of candidates
• Pantry and stationery ordering
• Office maintenance
• Opening of mailbox
• Attending to guests at front desk (only around once or twice a day)
• Schedule delivery for external on the festive seasons (Chinese New Year, Mooncake Festival etc.)
• Applying of Jurong Island pass (once a week)
• Maintaining common emails

THISS TECHNOLOGIES

THISS Technologies is a Singapore based SME providing leading edge satellite communications products and technology. We are currently looking for a hands-on, bi-lingual business administration professional.

JOB DESCRIPTION

• General business administration spanning accounts, finance, logistics, procurement, human resource management, travel administration and office management.
• Day-to-day hands-on accounting / book-keeping of AR, AP, GL and payment processing.
• Primary responsibility in handling of the full set of accounts including: regular (quarterly and annual) management reporting; group reporting; and, the external financial audit process.
• Managing regular monthly cash flow projections including reporting at both the company and group input level.
• Preparation and processing of commercial documents such as quotations, purchase orders, invoices and delivery orders. Handling shipping / deliveries, including International import / export processes.
• Assist management with written and verbal communication and translation between English and Mandarin.
• Corporate filings and reporting for CPF, GST, IRAS, ACRA, MOM, DOS, A*STAR. Assisting the Corporate Secretary and Management with the drafting and submission of corporate resolutions related to annual returns and fundraising / equity matters.
• Handling petty cash and staff expense claims.
• Meticulously organized digital and physical filing in line with the QMS process in particular for commercial control documents.

SKILLS / QUALIFICATIONS

Essential

• Minimum of Diploma in accounting / business administration, or equivalent recognized accounting qualification.
• Minimum of 3~4 years’ experience in a similar administrative / accounts role.
• Hands-on accounting experience in Singapore is essential. Good working knowledge of Singapore FRS, statutory requirements, tax matters, GST, CPF and internal controls.
• Professional level English and Mandarin language skills – both written and verbal. This is required to communicate effectively with our customers and international associated companies.
• Proficient with Microsoft Office applications, in particular the advanced use of Excel.

Desirable

• Higher level qualification in a related field.
• Experience with Xero accounting software.
• Experience working in an ISO 9001 compliant environment.
• Familiarity with international shipping and logistics including import / export processes.

Interested candidates kindly include with your current CV, expected salary, and a brief summary of your experience relevant to the listed job responsibilities.

Salary Package:
- Basic Salary: $2200 - $2800 (depending of experience)

Working Location: Changi

Working Hours:
Mon - Fri: 9am – 6pm

Saturday: 9am-1pm

Key Responsibilities:

-Prepare and draft AWBs for customer/agent approval.

-Request CIPL and prepare draft permits.

-Coordinate with customers and overseas agents via email.

-Verify cargo details (pcs, weight, dimensions) and update the system accurately.

-Print original AWBs and handle required documentation (FWB, FHL, permits, etc.).

-Send pre-alerts, process billing, and manage related operations.

Job Requirements:

-Min. O level and above qualifications

-Proficiency in MS Office (Word, Excel, PowerPoint), data entry, and handling inquiries/requests.

-Open to candidates with or without prior experience in the Air Freight industry.

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

Roles and Responsibilities

· Attend to customer enquiries, feedback and complaints via phone, email or in-person.

· Check and monitor CCTVs for discrepancies, system issues and incidents.

· Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.

· Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.

· Perform investigations and process refunds for customers.

· Perform administrative tasks related to customers data such as service reports etc.

· Monitor and track manpower deployment for Operations and Technical teams.

Requirements

· At least GCE ‘O’ Levels or equivalent.

· At least 2 years of working experience in the customer service or call centre roles.

· Required to work rotating shifts due to 24/7 operations of control centre.

· Excellent customer service and communication skills.

Proficient in Microsoft Office tools (Excel and Word).

Contract Period:

• 3 Years - 2 Jan 2025 to 31 Dec 2025

Deployment:

• Mon to Sat: 8.30 am to 5.30 pm

Scope of Works:

1. Cable Diversion works - Roadside
2. Multiple site to cover. But one day one site only
3. SPPG Project
4. Ability to identify problems and provide solutions
5. Able to lead fellow colleagues and inculcate them towards safe work culture
6. Compile all relevant report and records, carry out daily safety inspection
7. Prepare and submit Monthly safety report as required by the management and client.

Requirement:

• Minimum 2 Years of Experience
• Preferably with (PSM) Project Safety Management by SP