This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks supply in the restaurant for smooth operation

• Safe keeping of company properties

• Assist in sending daily sales reports

• Assist in operation to ensure the smooth operation of the restaurant.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

• A genuine passion for sake and a desire to continually expand knowledge in the field.

Roles & Responsibilities

• Single Family office or private wealth tax compliance and annual declaration to MAS experience is preferred.
• Manage client portfolio in the area of tax compliance and provide tax advisory services.
• Review, provide recommendations on agreements and/or documents of clients for compliance and risk mitigation purposes.
• Review, provide recommendations, solutions on clients’ portfolio and to understand the clients' needs.
• Assist with the preparation of responses to Tax authorities’ queries and any audits.
• Proficient in MAS reporting requirement.
• Work collaboratively with business areas as well as other corporate functions, such as provide tax technical support and advisory.
• Manage the management fee agreements, supporting documentations and computations.
• Liaise with clients and collate the necessary information.
• Preparation tax computations (Corporate & Personal).
• Preparation detailed computations to calculate tax liability.
• Submit tax computations/returns to the Inland Revenue Authority of Singapore (“IRAS”).
• Experienced in various tax matters, including withholding tax S45 Form, COR application, ECI filing, GST submissions.
• Assist in attending to queries raised by IRAS.
• Provide advisory and collaborated with cross-functional teams, including auditors and legal advisors, to support client needs and deliver comprehensive tax solutions.
• Lead a small team of tax executives.
• Assist with any other matters in relation to tax.

Requirements

• Familiar with MAS requirements.
• Minimum 5 years related experience, preferably from a private service / financial services or professional services firm / Accounting firm.
• Experience in SFO tax preparation, review and advisory is an added advantage.
• Must be familiar with Singapore Tax guidelines.
• Self motivated and looking for fast career growth and development.
• Knowledge of Single Family Offices private wealth tax compliance is an added advantage.
• Degree or professional accounting qualifications recognised by ISCA preferred.
• Being an Accredited Tax Professional with SCTP will be an advantage.
• Possess passion, initiative, strong technical skills and an analytical mind.
• Strong interpersonal and business communication skills.
• Have experience leading a team.

About the Organization
The International Centre for Industrial Transformation (INCIT) is a global thought leader in manufacturing and industrial transformation. INCIT is dedicated to driving innovation and shaping the future of manufacturing through frameworks and tools like the Smart Industry Readiness Index (SIRI) and Operational Industry Readiness Index (OPERI).

Role Overview
As the Product Manager for the SIRI/OPERI platform, you will be at the forefront of advancing a state-of-the-art digital solution that empowers industries to evaluate and enhance their readiness for smart technologies and digital transformation. This role requires a unique blend of strategic vision, technical acumen, and project management expertise to oversee platform operations, drive innovation, and foster global industry engagement.

Key Responsibilities

1. Strategic Vision and RoadmapDefine and execute the long-term strategy and vision for the SIRI/OPERI platform, ensuring alignment with evolving industry needs.
   Anticipate emerging trends in smart manufacturing and integrate them into the platform's roadmap.
   
2. Platform Development and InnovationCollaborate with developers and designers to enhance the platform’s functionality and user interface.
   Identify and implement cutting-edge features to improve usability, scalability, and user engagement.
   
3. Content and Knowledge ManagementCurate a robust library of resources, case studies, and best practices related to industrial readiness and transformation.
   Ensure content is regularly updated to reflect global standards and trends.
   
4. Stakeholder Engagement and SupportEngage with key stakeholders, including manufacturers, consultants, and assessors, to understand their needs and gather feedback.
   Develop training programs, onboarding materials, and support resources for platform users.
   
5. Data Analytics and InsightsLeverage analytics tools to monitor platform performance, user behavior, and engagement metrics.
   Create actionable reports to guide industries in achieving transformation goals and driving economic growth.
   
6. Collaboration and Ecosystem BuildingBuild strategic partnerships with industry associations, academic institutions, and government agencies to enhance platform adoption.
   Foster collaboration with external experts to refine and expand platform capabilities.
   
7. Quality Assurance and ComplianceEnsure the platform meets the highest standards of reliability, data security, and compliance with global regulations.
   Oversee regular quality assurance processes and implement enhancements as needed.
   
8. Project and Change ManagementManage platform development projects, balancing timelines, resources, and budgets.
   Coordinate across teams to ensure seamless execution of updates and initiatives.
   

Qualifications and Skills

• Bachelor’s degree in Information Technology, Business, Industrial Engineering, or a related field.
• Proven experience in product management, especially with digital platforms.
• Strong understanding of industry 4.0, smart technologies, and digital transformation.
• Exceptional project management, analytical, and problem-solving skills.
• Expertise in data analytics and visualization tools.
• Excellent communication and stakeholder engagement abilities.
• Familiarity with building partnerships and fostering collaboration.

Job Title:
Product Manager, SIRI/OPERI

For more information about INCIT and its initiatives, please visit www.INCIT.org.

- responsible for sourcing of clientele base

- in charge of outlet daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- independent and motivated individual

- time management skills

- experience in managing the whole shop outlet

- rostering of daily staff for operations

Roles & Responsibilities

• Lead the Compliance team strategically to ensure the bank is always compliant with the applicable rules and regulations.
• Spearheaded the improvement of the existing Compliance procedure.
• Manage and own end-to-end KYC, Account Opening, CDD, Transaction Monitoring, and other Compliance processes.
• Conduct in-depth due diligence background checks and screening on prospects (including staff), clients, and counterparties to identify the risks of the client or counterparty and the Bank.
• Investigate suspicious transactions and make necessary recommendations to senior management to file the appropriate suspicious transaction reports to CAD and MAS.
• Liaise with front-line staff for new onboarding and periodic reviews.
• Manage regulatory matters, including relationships and correspondence with regulators, regulatory examinations, and implementation of new regulations.
• Liaise with regulators and auditors on all regulatory-related matters.
• Update guidelines and notices from the MAS, interpret and apply them to internal compliance controls and policies, and disseminate them to staff and management.
• Coordinate and update Compliance Manuals.
• Prepared compliance curriculum and conducted training for all staff in the bank.
• Oversee the FATCA and CRS due diligence and reporting.
• Undertake any other ad-hoc duties and projects as assigned by management.

Requirements

• 4-6 years of Compliance Experience in a Wholesale Bank, preferably with experience in the areas of Corporate Banking and Trade Finance.
• Broad experience in AML, CFT, transaction monitoring, and onboarding.
• Prior experience liaising with local regulators and auditors.
• Strong skills in communication, analytics, problem-solving, and operational processes.
• University degree in Accountancy, Banking and Finance, Business Administration, or equivalent
• Compliance-related certifications preferred e.g. Diploma in Compliance from ICA or ACAMS.
• Fluency in Bahasa Indonesia is an absolute advantage as this role liaises closely with our HQ on reporting, policies, implementation, etc.
• Strong relationship-builders, comfortable engaging with stakeholders at all levels, both internally and externally.

In an increasingly demanding global environment, managing tax and statutory account deadlines is becoming more challenging. With our team of professionals experienced in Indirect tax, IFRS, US GAAP, GAAP conversion technology, tax consulting and project management, Deloitte helps businesses meet the challenges of multi-jurisdictional VAT, Statutory Accounting and reporting requirements.

We help clients transform processes and technologies to enhance efficiencies, align data, and improve transparency from ERP systems all the way through the reporting and documentation process focusing on regional centralisation of indirect tax returns and financial statements preparation.

We are looking for a Statutory Accounting professional to join our team to focus primarily on APAC regional delivery of US GAAP to Local GAAP conversions and preparation of Financial Statements (for various IFRS-compliant countries in APAC) as well as to coordinate the delivery of tax and statutory accounting services for corporate clients in the APAC region. The successful candidate will work with a team headquartered in Singapore and an offshore support team.

Qualifications and Education Requirements:

• You should have at least 7 years of audit and accounting experience (not limited to Singapore) preferably with an international accounting firm or in an MNC where you have been involved in IFRS/SFRS audit or GAAP conversion.
• Strong IFRS technical skills
• Have knowledge of differences between US GAAP and IFRS
• Have knowledge on the preparation of statutory financial statements in accordance to IFRS and similar GAAPs
• Have knowledge on audit process
• Bachelor's degree in Accounting, Finance or other business-related field, with a Professional Qualification as recognized by ISCA.
• Excellent research and project management skills
• Highly organized and have a strong analytical mind
• Excellent interpersonal and communication skills

Responsibilities:

• Define and drive the product vision, strategy, and roadmap based on market research, user feedback, and business goals.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch.
• Conduct market analysis to identify trends, competitive landscape, and potential opportunities for product innovation.
• Gather and prioritize product requirements from various stakeholders and translate them into actionable development plans.
• Create and maintain detailed product documentation, including user stories, wireframes, and feature specifications.
• Work closely with the design team to create intuitive and visually appealing user interfaces and experiences.
• Monitor and analyze key metrics to evaluate product performance and identify areas for improvement.
• Lead product launches, coordinating with marketing, sales, and customer support teams to ensure a successful rollout.
• Stay updated with industry trends, emerging technologies, and best practices in product management.

Qualifications:

• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
• Proven experience as a product manager or similar role, with a track record of successfully launching and managing products throughout their lifecycle.
• Strong understanding of user-centered design principles and the ability to translate user needs into product features.
• Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal abilities, with the capacity to collaborate effectively with both technical and non-technical teams.
• Familiarity with Agile/Scrum methodologies and experience working in an Agile environment.
• Proficiency in using product management tools and software.
• Leadership qualities and the ability to motivate and inspire cross-functional teams.

We are pleased to have a vacancy for the position of Project Manager;

Responsibilities/Duties:

• Project management, coordination, implementation, execution, control and completion of specific projects.
• Assemble, coordinate project staff and provide direction and support to project team.
• Delegate tasks and responsibilities to appropriate personnel.
• Manage project resource allocation.
• Plan and schedule project timelines.
• Constantly monitor and report on progress of the project to all stakeholders.
• Present reports defining project progress, problems and solutions.
• Implement and manage project changes and interventions to achieve project output.
• Identify and resolve issues and conflicts within the project team.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
• Attend site meeting and liaise with site staff, supervisors, foremen and suppliers.
• Adhoc assignments.

Job Specifications/Requirements;

• 3 to 5 years of working experience in related industry with relevant site experience.
• Must have working experience in LTA works building MRT tracks.
• Must have comprehension for written or verbal graphic instructions.
• Must possess good troubleshooting skills and excellent problem solving skills.
• Must be a good monitor and decision maker.
• Good team player and customer-focused with excellent communication skills.
• Able to work independently with minimum supervision and under pressure.
• Must be self-motivated.
• Must be able to read drawings.

Suitable candidates will have the opportunity to work in island-wide projects.

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

Position: Sales Manager

Welcome to FIRMUS. The leading cybersecurity services & consultancy firm. With our 15+ years of proven track record, we help our clients to capitalize on new opportunities, assess and manage their cyber threats and risk to achieve their business growth, through our integrated team of domain experts.

Regardless of role or team, we look for a few key things across all hires here at FIRMUS. Culture is our core and we first and foremost look for individuals who are willing to learn, grow & collaborate. Secondly, we look for fast paced, levelheaded, hustlers who know how to get the job done and get it done right, together.

Job Summary:

The Sales Manager is responsible for managing client relationships, ensuring client satisfaction, and identifying opportunities for upselling and cross-selling. This role requires the individual to work closely with clients to understand their needs and align company solutions accordingly. The Sales Manager will also collaborate with internal teams to deliver high-quality results that meet customer expectations.

Key Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for assigned clients, fostering a positive and long-lasting relationship.
• Ensure that clients are satisfied with the products and services provided by the company.
• Develop a deep understanding of client needs and ensure timely resolution of issues.

Sales & Revenue Growth:

• Identify new opportunities within existing accounts for upselling and cross-selling products or services.
• Proactively manage client renewals and work to achieve set sales targets.
• Prepare and present proposals, contracts, and quotes for client review.

Reporting & Analysis:

• Regularly monitor and report on the status of client accounts, including any potential risks or opportunities.
• Provide feedback to internal teams to help improve service delivery and client satisfaction.

Strategic Planning:

• Help develop account plans that detail how the company will meet client goals and objectives.
• Contribute to business strategy development based on market and client insights.

Project Coordination:

• Work closely with internal teams, including project managers, marketing, and technical support, to ensure projects are delivered on time and within budget.
• Manage expectations of clients and internal stakeholders regarding project timelines and deliverables.

Qualifications & Skills:

Education: Bachelor’s degree in Cybersecurity/Business & Marketing, or a related field.

Experience: Minimum of 2 years of experience in account management, sales, or client-facing roles.

Skills:

• Strong interpersonal and communication skills.
• Excellent negotiation and problem-solving abilities.
• Ability to manage multiple accounts/projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical mindset with attention to detail.

Competencies:

• Client-focused with a passion for delivering value.
• Results-driven with a proven track record of achieving targets.
• Collaborative and able to work well with cross-functional teams.

This individual will work closely with the CEO to identify, evaluate, and execute on new investment opportunities, as well as manage and monitor existing investments.

Key Responsibilities

• Sourcing and underwriting new real estate investment opportunities, including analyzing market trends and demographics, performing financial analysis, and conducting due diligence
• Assist the CEO with day to day management across all business divisions. Including but not limited to strategy, operational, IT, financial, insurance, tax, accounting, audit, legal, compliance, contract, regulation, corporate admin, data protection, investors, sales, marketing and distribution, risk management, governance topics
• Assisting the company with managing ongoing investments in the portfolio including reporting, consolidation, and operational aspects (controlling, automation, security, and cash transactions to and from investors, setup of entities, products, budgeting, forecasting, taxation, invoicing, liquidity etc.)
• Building and maintaining relationships with potential investment partners, including developers, brokers, and lawyers, bankers, advisors, administrators, authorities, other industry professionals
• Collaborating with the CEO and shareholders to develop and execute investment strategies and goals
• Assisting to establish, validate and implement tax and legal structuring and the ongoing management of entities in various jurisdictions in Asia, UK, Europe, Australia and other jurisdictions the team
• Managing and monitoring existing investments, including property management, leasing, and dispositions
• Preparing and presenting investment recommendations and performance reports to senior management and investors
• Keeping abreast of industry trends, regulations, and market conditions to identify potential risks and opportunities
• Continuously improve the investment process and strategy
• Lead and manage deal teams for larger transactions
• All other duties as assigned by the management of the Company

The core responsibilities of Operations Manager in Singapore include leading initiatives to enable new businesses & optimize platform, and working closely with Trading Groups as well as with wider Core Infrastructure teams to contribute to the continued growth and success of the business in the region. The role involves managing operational risk, pnl, and valuation processes as well as the daily trade lifecycle of trading activities of all portfolio managers trading Equities, Fixed Income, FX and Commodities products across APAC region. The candidate will work closely with key stakeholders and senior management across departments in the region and globally, and also with external counterparties to enable business and improve processes on ongoing basis.

Candidate should be able to work in a fast-paced environment and one that is continually changing. The successful candidate will be a self-starter with strong organizational and communication skills.

Principal Responsibilities

• Provide daily coverage and be primary contact for portfolio managers and trading groups locally on the ground, ensuring accurate trade capture, monitoring intraday pricing activities across all asset classes and resolving any issues that relates to pnl, position, technology, risk and security related issues
• Analyze processes to enhance operational efficiency & controls, and participate in ad-hoc projects; work with internal stakeholders including global Ops/IT and wider Core Infrastructure teams to implement new systems and workflow, with particular focus to pnl and valuation matters
• Full Product Coverage: Futures, Options, FX, Bonds, IRS, Cash Equities, Equity Swaps, Convertible Bonds and other OTC Derivatives
• Run ongoing analytics to identify trends and gaps, devise formal governance over recurring issues and provide necessary analysis and evaluation for Ops Management
• Liaise with brokers, external counterparties and vendors on ongoing basis to resolve issues and improve procedures

Qualifications/Skills Required

• Bachelor’s Degree
• Min 10 years of relevant operational and/or valuations experience in financial services
• Strong knowledge of full product life cycle, ideally across multiple products; at a minimum must have strong/detailed knowledge of at least two products: equities, futures, FX, bonds, interest rates derivatives, credit derivatives.
• Good working knowledge and experience in running pnl calculations and processes, with emphasis on pricing and valuations
• Ability to drive and lead process change; able to prioritize in a fast moving, high pressure, constantly changing environment
• Strong interpersonal and communication skills; ability to work collaboratively with wider teams internally across regions as well as with external counterparties and providers
• Quick learner, highly analytical and strategic thinker; understands financial products and has the ability to grasp new concepts around products and processes quickly
• Self-starter, solid organizational skills, ability to multi-task effectively and work independently
• Detail-oriented; demonstrable thoroughness and strong ownership of work
• Knowledge in SQL, Macros/VBA or relevant coding languages to perform analytics and build tactical solutions a strong plus

Key Responsibilities:

1. Recruitment & Talent Acquisition：Manage end-to-end recruitment processes to attract top talent.
   
2. HR Operations：Oversee payroll processing and ensure compliance with local employment laws.
   
3. Employee Engagement & Development：Plan and execute employee engagement initiatives to foster a positive workplace culture.
   
4. Policies & Compliance：Develop and update HR policies, ensuring compliance with MOM regulations.
   
5. Performance Management：Coordinate performance review cycles and support employee development plans.
   

Qualifications & Skills:

1. Educational Background：Degree or Diploma in Human Resources, Business Administration, or related field.
   
2. Experience：Minimum 4 years of HR experience for Executive roles; 5+ years for Manager roles.
   
3. Local Knowledge：Strong understanding of Singapore employment laws and regulations.
   
4. Technical Proficiency：Proficient in HRIS systems and MS Office Suite.
   
5. Interpersonal Skills：Excellent communication and ability to maintain confidentiality.
   

As the Manager, you will be responsible for providing assistance to the Executive Chef and General Manager of the outlet. You will be ensuring optimum service performance, exceptional guest service and maximum profitability of all functions.

• Maintains a commitment to customer service and guest satisfaction.
• Manages the restaurant team.
• Ensures cleanliness of the restaurant, including inspecting table tops and side stations.
• Enforces high standards of hygiene and sanitation within the outlets.
• Supervises the performance, attendance, attitudes, appearance and conduct of service team.
• Helps to implement strategies to continually improve revenues.
• Assists with the development, training and inspiration of outlet staff.
• Manage team to exceed service standards to exceed goals.
• Instils a calm, organized approach in all stressful situations.
• Assists with ordering all necessary office supplies and ensures proper stocking levels.
• Hold employees accountable for performance, and will discipline associates when needed.
• Takes a proactive approach to coaching and counselling
• Other adhoc duties as assigned from time to time.

Roles and Responsibilities

· Ensure that all projects are delivered on-time, within scope and within budget

· Assist in the definition of project scope and objectives, involving all relevant stakeholders

· Ensure resource availability and allocation

· Develop comprehensive project plans to be shared with clients as well as other staff members

· To monitor and track progress of the project, manage changes to the project scope, project schedule and project costs using appropriate verification techniques

· Track project performance, specifically to analyze the successful completion of short and long-term goals

· Create and maintain comprehensive project documentation

· Measure project performance using appropriate tools and techniques

· Report and escalate to management as needed

· Manage the relationship with the client and all stakeholders

· Prepares a clear and effective communications plan and ensure proactive communication of all relevant information to the customer and to all stakeholders

• Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities related to scope of the contract, including customer complaints, corrective actions, and changing requirements.

· Perform risk management to minimize project risks

· Establish and maintain relationships with third parties/vendors

• Completes the project closure and/or handover as required (for example, complete contractual requirements, post calculation, lessons learned).

Requirement:

· 5 or more years of proven working experience in project management (preferably Telecom domain)

· Experience of working within a high pressure and multi-cultural environment

· Excellent client-facing and internal communication skills

· Excellent written and verbal communication / Presentation skills

· Ability to work with and communicate to a variety of audiences, executive level/peer-to-peer/ subordinate/ technical and non-technical etc.

· Organizational skills including attention to detail and multitasking skills

· Strong working knowledge of Microsoft Office

· Project Management Professional (PMP) / PRINCE II certification is a plus

· Bachelor’s Degree in appropriate field of study or equivalent work experience

About us

A member of Crowe Global, a top-10 accounting network, Crowe Singapore is an award-winning firm that leverages its core strengths in audit, tax and accounting to provide a full suite of professional services, serving the needs of start-ups, small and medium enterprises, public-listed entities, multinational corporations and financial institutions.

Job Description:

• Review Singapore corporate and individual income tax returns and computations and other tax-related statutory filings;
• Assist clients to manage tax controversies such as responding to tax authority’s queries;
• Leading a team in meeting all corporate, individual tax compliance and other tax-related statutory filing deadlines;
• Develop tax solutions and provide effective tax compliance and advisory services to clients;
• Participate in domestic and international tax consulting projects and follow up on all tax related matters through implementation; and
• Provide coaching and training to junior tax staff.

Requirements:

• Possess at least a Bachelor’s Degree in relevant discipline - Accounting, Tax or Business or ACCA;
• Minimum 6 years of experience in corporate and individual tax advisory and compliance, preferably with an international accounting firm;
• At least an Accredited Tax Practitioner (Income Tax) with the Singapore Chartered Tax Professionals is preferred;

Interested candidates, please send in your detailed resume and transcripts, indicating reason(s) for leaving past and current employment, last drawn and expected salary and your availability to:

Human Resource Department
Crowe Horwath First Trust

[email protected]

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Reporting to the Director, Development, the Project Manager will manage complex, grant-based projects involving multiple stakeholders in a multicultural environment.

Roles and Responsibilities

• Effectively manage complex, grant-based projects involving multiple stakeholders in a multicultural environment.
• Oversee project budgets to ensure optimal allocation and use of funds.
• Develop and maintain project timelines, ensuring milestones are met and delays are minimised.
• Manage stakeholders' expectations through regular communication and status updates.
• Conduct impact measurement to evaluate project outcomes and effectiveness.
• Identify and mitigate project risks to prevent potential setbacks.
• Work closely with senior professionals and academics from various sectors to achieve project objectives.
• As required, travel to project sites outside of Singapore to oversee project implementation and progress.
• Lead and manage education and healthcare-related social projects to improve lives in Asia.
• Perform ad hoc tasks or take on other responsibilities related to the operation and activities of the Foundation assigned by the senior management.

Preferred requirements and experience

• At least a Bachelor's degree from a good university, with a preference for a graduate degree.
• Experience (at least 3 years) in managing complex projects, preferably in commercial and non-profit environments.
• Proven track record in managing project budgets, project timelines, project risks and stakeholders' expectations.
• Excellent communication skills in both spoken and written English and Mandarin is required to deal with partners.
• Willingness and ability to travel to project sites internationally.
• Strong interpersonal and negotiation skills and a pleasant personality.
• Able to work independently and responsibly with minimum supervision.
• Passionate about serving underserved communities and making a positive impact.
• Demonstrates honesty, sincerity, and a positive, can-do attitude.
• Experience working in multicultural environments and managing diverse teams.
• Singapore citizen or PR only

The Foundation is unable to sponsor EP passes. Only shortlisted candidates will be notified.

End-to-End Equity Derivatives Automation project aimed at standardizing the Equity Derivatives processing . The project entails a transformation in the way the Equity Derivative trade processing is managed out of APAC from both a process and a systems standpoint. We are looking at an IT Project manager that can manage this transformation across facets like - Systems implementation (Design, Development and Testing), Stock Migration, RACI definition and Aftercare.

Qualifications:

• Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key criteria

• Transversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting, accounting, group reporting chains

• PM expertise managing large transversal IT programs > 2-3 Mi euros in budget is mandatory

• Minimum 12 Years of Project Management Experience.

Technical Requirements:

• Ability to understand transversal architecture in a Capital Markets context

• Basic technical analysis skills on systems interfacing, identify gaps and propose resolutions

• Knowledge on Trade life cycleAbility to work with stakeholders across geographies

• Previous experience in working in Matrix organizations

Registration No: R24122499

Scott Thompson - EA Licence No: 18C9146

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services and deliverables
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders
• Establish frameworks and standards for programme and project management manage and compile programme related financial and KPI information oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the programme
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained
• Coordinate project closure to distil good practice and ensure lessons learned are logged
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, milestone management, scope management, resource forecasting
• Financial Management; change management across the project portfolio
• Prepare regular status reporting for the engagement leadership

Requirements:

• Proven track record for planning, executing, controlling and closing projects
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
• Highly efficient in resource planning and tasks assignment
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business
• Strong and demonstrated ability to build lasting relationships with key stakeholders
• Ability to competently mediate disagreements and negotiate agreeable resolutions
• Experience of Programme and project level financial management
• Experience of defining and delivering benefits realisation for projects and programme

Key Responsibilities:

• Manage end-to-end delivery of projects
• Oversee design, engineering, installation, and maintenance phases of projects
• Coordinate with technical teams for implementations and upgrades
• Maintain proper documentation and reporting systems
• Lead project planning, risk assessment, and resource allocation
• Manage client relationships and maintain high service levels
• Coordinate emergency response protocols when required
• Ensure adherence to safety protocols and maintain zero-incident standards

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Power Systems, or related field
• Minimum 5 years of project management experience in power systems or critical infrastructure
• Strong technical background in UPS systems, power protection, and infrastructure solutions
• Experience with mission-critical facilities and data centers
• Professional certification in Project Management (PMP/PRINCE2)
• Knowledge of power protection systems and green energy solutions
• Understanding of maintenance and testing & commissioning procedures

License No: 11C3510 / EA Reg ID: R2198337

Direct Responsibilities:

• Define the project scope, objectives, and goals
• Estimation and budget follow-up
• Preparing task list with schedule and identify the risks
• Assigning tasks to team members, overseeing the work, and managing the issues.
• Understand the release process and tools and follow the bank standards and policies
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.
• Be the liaison between the business units, technology teams and support teams
• Follow-up on delivery from contributor as well as own development team.
• Make sure methodology and processes are respected
• Produce clear and comprehensive status reports
• Produce Steering Committee documents and present to Sponsors
• Understand user’s requirements/concerns
• Ensure good quality of the documentation
• Coordinate with multiple Technical teams, Infrastructure and testing teams to deliver the projects

Specific Qualifications:

Good to have

• Knowledge on Credit Risk

• Financial Instruments
• Rating for Financial Instruments and Rating Agencies
• Derivative products: FX Forwards, FX Options, Equity Options
• WM products like Credit Lines, Loans etc.,
• Regulatory

• Knowledge on Financial Instruments :

• Different types of instruments
• Referential data
• Prices, Ratings, Exchange rates, Money Market rates
• Underlying assets, Indices

• Knowledge on Agile/Scrum Practices

We are seeking an experienced HR Manager to oversee all HR operational functions. The ideal candidate will have a strong background in managing payroll processes, recruitment, employee relations, and compliance while ensuring smooth and efficient HR operations.

Key Responsibilities:

• Manage the entire payroll process, ensuring the accurate and timely payment of wages, bonuses, commissions, and deductions.
• Supervise the day-to-day HR functions, ensuring operational efficiency and streamlined processes.
• Lead recruitment and staffing efforts, ensuring the plant is appropriately staffed to meet production objectives.
• Serve as the primary contact for addressing employee concerns, resolving conflicts, and ensuring fair and consistent resolution.
• Oversee the performance appraisal process, ensuring timely and effective evaluations.
• Manage compensation and benefits programs, ensuring alignment with company policies and legal compliance.
• Ensure compliance with all legal regulations, including wage and hour laws, work permits for foreign workers, safety standards, and employee rights.
• Identify training needs and develop programs to enhance skills, safety knowledge, and performance across the plant.
• Oversee the management of HR data, ensuring the confidentiality and accuracy of employee records within the HR Management System (HRMS).

Qualifications:

• A Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5-7 years of experience in HR operations, with at least 3 years in a leadership or managerial role.
• Strong knowledge of payroll systems, tax regulations, and compensation & benefits management.
• In-depth understanding of HR best practices, labor laws, and the unique HR needs within a manufacturing environment.
• Exceptional communication, interpersonal, and conflict resolution skills.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg

• Attend and actively participate in weekly Food and Beverage meetings, and respecting the confidentiality of issues which are discussed in the meetings.
• Managing the services/standards of food and beverage within the restaurant.
• Anticipate the volume of our business by considering the hotel occupancy and community.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guests’ satisfaction.
• Ensure that the beverage stocktaking is done in a correct and efficient manner towards the end of month.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and hotel standards and programs.
• Ensure that the customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Responsible for staff development and training programs.
• Ensure proper cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar and room service;
• Regular liaison with Engineering, ensuring that maintenance requests are completed quickly, managing guest needs as a priority.
• Coordinate between restaurant and other departments to ensure that preparations for the restaurant operations have been made.
• Assist in the preparation of monthly restaurant reports, key performance indicators and action taken to keep on targets/track.
• Provide management and guidance of outlet ambassadors, namely Restaurant Supervisors and Executives.
• Ensure constant liaison with other departments for special requests.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Sofitel Vision and demonstrate active use of Sofitel Values.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Any other such duties that may from time to time be assigned by the Director of Food & Beverage.

As a Sales Manager, you will be responsible for maintaining and expanding the company’s client base by developing strong customer relationships and utilizing various sales methods.

You will also collaborate with the Weaver Project Team to ensure successful project delivery and constantly seek new opportunities to increase sales through innovative strategies.

Key Responsibilities

As a Sales Manager, your primary responsibilities include, but are not limited to:

1. Maintain existing client relationships and identify potential clients.
2. Contact potential customers to develop customer relationships and sales.
3. Develop new sales market and increase sales through a variety of methods.
4. Researching trends and creating new opportunities to increase sales.
5. Collaborating with the Weaver Project Team to ensure the project is successfully delivered with high satisfaction within the timeline.
6. Maintaining a comprehensive understanding of products and services, as well as developing new innovative ways to serve businesses.

Qualifications

As a Sales Manager, we require candidates who possess the following skills and qualifications:

1. A Bachelor’s degree is preferred.
2. Proven sales experience in a related product or service.
3. Excellent communication and presentation skills, as well as the ability to express technical and non-technical concepts clearly and concisely, are required.
4. Expert knowledge and understanding of the service and product, as well as the ability to innovate new ways to serve customers.
5. Excellent organisational skills and the ability to set priorities to achieve goals.
6. An innate desire to succeed and take the initiative in your role.
7. Strong organisational skills and the ability to work under pressure in new environments.