Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Project Coordinator, you will manage the deployment of new network builds at our customers offices and data centers across the APAC region, ensuring the successful execution and management of our services for our customer. The Project Coordinator will be working alongside the customers Technical Project Management team supporting the APAC region.

The scope will include the planning, design, construction, and handover phases associated with office network builds, data center network builds, site de-commissions and network retrofit / refresh projects. A successful candidate will help develop and understand the requirements from internal customers and create solutions to improve productivity and services.

WHAT YOU'LL DO:

• Create/maintain all tasks related to the creation & installation of the site infrastructure (based on the latest site deployment guide)
• Attend weekly project meetings.
• Track critical dates & report possible impacts to the project timeline.
• Monitor delivery status for equipment shipments.
• Provide reports to Meta and other necessary stakeholders where requested.
• Create and maintain project checklists, tools, and deployment templates.
• Create and maintain vendor resource Deployment Engineering planning for the project.
• Track and report on circuit delivery updates from carriers/circuit procurement teams.
• Initiate, plan, execute and control all Enterprise Infrastructure Service deployments, with focus on quality and specific timeline constraints (new office deployments, office retrofits, data center builds, migrations, POP builds and wireless network deployments)
• Develop and manage end to end project plans
• Collaborate with cross functional teams throughout the customer environment to ensure successful and on time delivery of projects
• Assist with tracking and allocate engineering resources
• Assist with budget management
• Work with engineering teams to create Bills of Materials
• Collaborate with the sourcing and procurement team to ensure timely ordering and delivery of all hardware and software requirements
• Track hardware and software orders from inception to deployment
• Ensure engineering & deployment activities are tracked to meet project timelines
• Provide project status reports to TPM’s and management

WHAT YOU NEED TO SUCCEED:

• Fluent in Mandarin to liaise with Mandarin-speaking stakeholders.
• 5+ years of Project Management experience in a similar role
• Highly motivated, innovative individual with a proven track record of managing concurrent projects
• Proven experience coordinating with multiple teams and stakeholders
• Able to assess & mitigate risk, manage change, and work in an extremely fast-paced environment
• Ability to quickly develop strong working relationships with stakeholders
• Excellent written, verbal, and presentation skills in addition to the ability to deal effectively with ambiguity
• Knowledge of project management software a plus
• Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
• Excellent communications and presentation skills
• Organizational and time management experience
• Networking experience such as CCNA / CCNP would be a plus.
• Bachelor’s Degree in relevant area
• PMP Certification a plus

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Job Responsibilities：

1. Design system operation and maintenance solutions and infrastructure according to the company's strategy and business development requirements, and formulate operation and maintenance work strategies and plans

2. Responsible for the personnel training and team management of the operation and maintenance team, and enhance the overall technical strength of the team

3. Deeply understand the business systems of various business lines, research, plan and establish operation and maintenance management platforms and tools that support large-scale clusters

4. Lead the team to ensure stable and safe business operation, and be able to respond to emergencies and track issues in a timely manner

5. Continuously explore and research cutting-edge operation and maintenance, infrastructure technology directions and tools to improve the delivery efficiency of the company's operation and maintenance and R&D

6. Responsible for formulating operation and maintenance and basic resource demand plans, managing and rationally using resources, and effectively controlling costs

Job Requirements:

1. Full-time undergraduate or above, with more than 10 years of operation and maintenance, security, and R&D experience in medium-sized or large Internet companies, and at least 8 years of technical team management experience

2. Proficient in distributed management, large-scale clusters, fault tolerance, backup, load balancing and other technologies, with in-depth and rich experience in high-availability architecture, capacity planning and difficult problems

3. Proficient in operations or infrastructure sub-fields, such as database, SRE, DevOps, information security, and cloud native

4. Familiar with AWS/Alibaba Cloud/Tencent Cloud and other cloud platform operation and maintenance management experience

5. Possess excellent team management skills, excellent problem-solving skills and strong learning ability

Key Responsibilities:

• Provide remote and on-site technical support, including but not limited to, Incident Management and Problem Management

• Escalate incidents, problems, changes to Team Lead, Service Delivery Manager, Account Manager or vendors as per defined business rules, ensuring timely resolution of client service requests

• Liaise with vendors needed to achieve incident and problem resolution.

• Maintain detailed knowledge of clients’ environments, where applicable, by maintaining and updating relevant documentation.

• Provide high levels of customer service and resolving problems/issues with the client in a constructive manner.

• Prepare adhoc reports as required for contractual requirements.

• Contribute to ITIL based processes to ensure successful delivery of services and initiate solutions to improve quality and productivity

• Participate in client presentations when necessary

Job Requirements:

• CCNP or CCIE in Enterprise is required

• Hands-on experience in installation, configuration and troubleshooting of Cisco routers, wireless or switches

• Have some working knowledge of Cisco Routers, Switches, SD-WAN, DNA, Wireless products in addition to Meraki Switch, Router, Wireless products

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines

• At least 3 years of experience in a technical support environment working with Cisco products

• Experience with VMWare NSX and VMWare Load balancers, is an added advantage

• Knowledge of Aruba, Bluecoat, Ironport, F5, Checkpoint, Fortigate or Juniper products is also preferred

• Able to work in a 24x7 and team environment

Working in the engineering team, the senior network engineer have extensive knowledge and experience in installation, termination of network equipment (Copper & Fiber Outlet, patch panel and cable management). He/ She will possess hands-on experience in testing & programming of network switch, router, WLAN controller, AP and firewall. He/ she have relevant system architect in data center infrastructure design and implementation including server (VMware), SAN storage and network.

Responsibilities

1. Take ownership of system design & implementation to make a truly access and complete of client requirements until full closure of the project delivery.

2. Conduct factory acceptance test in the workshop, providing FAT report.

3. Deliver customer training, presentation and support.

Key Deliverables

1. Functional Design

2. Infrastructure Block Diagram

3. System Termination Diagram

4. Network, Server & Storage Configuration profile

5. Infrastructure Security policy profile

6. FAT procedure & report

7. SAT procedure & report

Job Specifications

1. Minimum Bachelor in computer science, network or equivalent technical discipline.

2. Proven 5 years’ experience in a similar role & responsibility

3. Well organized documentation, objective driven, time-sensitive and resourceful.

4. CISCO certified (CCNP preferred)

5. NetApp / EMC certified (NetApp NCDA preferred)

6. VMWare certified (VCIX6-DCV preferred)

The candidate will join a team based in Singapore, as part of a Follow The Sun (FTS) team of global network engineers. The network team engineers, automates, monitors and supports high performance networks with extreme uptime requirements utilizing cutting edge network technologies. This role will focus on all aspects of enterprise networking including datacenter, backbone, market data, co-lo and end user environments.

The Asia Networks team is part of the Asia Infrastructure team with expertise across infrastructure disciplines including Data Center Management, Windows, Unix, Cloud , Information Security and virtualization. The role will be able to work with technical engineers and clients that span global offices across the US, EMEA, and APAC.

Principal Responsibilities

• Engineering, operations and implementation role in enterprise networks across all aspects of the network, including Market Data, low latency execution, datacenter, backbone, desktop connectivity, corporate Wi-fi and remote offices.
• Serve as an escalation point for critical issues. Help connect the global team to key network challenges and advocate for the needs of the APAC region.
• Implementation of global standards and participation in the network automation framework for deployment and operations.
• L2/L3 operational support experience with a desire to train more junior engineers and contribute to operational process improvement.

Requirements

• Minimum of 3 years of experience in a hands-on technical role for networks.
• Proven ability to take on a strong technical ownership capability in a global organization. Strong communication skills across engineering staff of multiple disciplines.
• An understanding of the importance of operations with a desire to train and mentor more junior engineers and improve/automate operational processes

Technical Competencies

• Expert knowledge of BGP routing protocol with a working knowledge of OSPF/IS-IS
• Expert skills in Trading Network implementation & operations, provisioning connectivity to various exchange and counterparty B2B connections
• An understanding of low latency technology and how latency impacts certain trading strategies
• Technical knowledge of multicast based provision of trading market data

Technical Competencies - Nice to have

• Experience with DC, enterprise leaf/spine designs, WAN engineering, enterprise QoS.
• Knowledge and experience of DMZ and Network Security technologies, Cisco and/or Palo Alto firewalls & F5 load balancers.
• Some exposure to Cloud networking is beneficial.
• Python, Go programming exposure with a slant towards network automation and tooling.
• Experience with analyzing packet captures, network capacity and performance management using FMAD, Corvil, Grafana, Prometheus etc.
• Experience of SDWAN technologies and their application for home user and small office deployments.

Working in the engineering team, the senior network engineer have extensive knowledge and experience in installation, termination of network equipment (Copper & Fiber Outlet, patch panel and cable management). He/ She will possess hands-on experience in testing & programming of network switch, router, WLAN controller, AP and firewall. He/ she have relevant system architect in data center infrastructure design and implementation including server (VMware), SAN storage and network.

Responsibilities

1. Take ownership of system design & implementation to make a truly access and complete of client requirements until full closure of the project delivery.

2. Conduct factory acceptance test in the workshop, providing FAT report.

3. Deliver customer training, presentation and support.

Key Deliverables

1. Functional Design

2. Infrastructure Block Diagram

3. System Termination Diagram

4. Network, Server & Storage Configuration profile

5. Infrastructure Security policy profile

6. FAT procedure & report

7. SAT procedure & report

Job Specifications

1. Minimum Bachelor in computer science, network or equivalent technical discipline.

2. Proven 5 years’ experience in a similar role & responsibility

3. Well organized documentation, objective driven, time-sensitive and resourceful.

4. CISCO certified (CCNP preferred)

5. NetApp / EMC certified (NetApp NCDA preferred)

6. VMWare certified (VCIX6-DCV preferred)

• Professional IT experience in Network product Automation and Manual Testing.
• Expertise in Network technology and Layer 2/3 Protocols testing.
• Proficient in using network testing tools such as Wireshark, and Spirent Testcenter.
• Experience in TCL, Perl, Python, and Shell scripting.
• Experience in the XGS-PON network product from Nokia & Cisco and its network engineering, operation.
• Experience in CISCO project and DELLForce10 projects.
• Expertise in various types of testing like Automation testing and also Sanity, Functional, System, Manual Performance, User Acceptance Testing and Regression testing.
• Linux system distributions (Ubuntu, Red Hat, CentOS).
• Hands-on experience in Product/Protocol testing in Nokia, Dell and Cisco Products, and also in handling traffic generators like IXIA, Spirent.
• Tools - ROBOT using python, APMENokia, FTMDell.
• Expertise in designing test topologies to suite business requirements.

Technical Skills:

• Domain: Networking (L2/L3) – Telecom.
• Framework Worked-on: ROBOT framework with python, APME, FTOS Framework.
• Networking Protocols: TCP/IP, OSPF, ARP, STP, VLAN, Telnet, LLDP, SSH, PFC, xSTP, VLAN, OSPF, SDN, DOT.1x, SNMP, IGMP.
• Scripting: Robot Framework, TCL, Perl, Python, Shell scripting, Bash.
• Tools: Spirent Testcenter, IXIA, JIRA, Perforce, Linux

Core Competencies:

• Networking – Protocol testing
• Performance testing
• Automation framework
• Bug fixing and delivery
• Test topology and testcase design
• Team Building & Leadership

Requirements:

• Bachelor's degree in Engineering , computer science, information science, Electronics or similar.
• A minimum of 10 years' experience in networks
• Extensive knowledge of network connectivity, technologies, protocols, and security.
• Exceptional analytical and problem-solving skills.
• Excellent interpersonal, communication, and collaboration skills.
• Great organizational and time management skills.

Responsibilities:

• Project technical lead for ICT Projects.
  Support in daily operations on incident management, problem(s) / issue(s) remediation and service(s) restoration.
• Fulfilling of service request(s) related to network voice and wireless following the Change Management procedure. Create and maintain documentations of network configuration, network diagram, mapping, processes, and service records.
• Manage, track and assessment all of principal advisories on patches on vulnerability and firmware upgrades Planning and applying of devices security patches and firmware upgrades.

Requirement:

• At least 5 years of strong experience with in-depth hands-on experience on Cisco Wireless devices and Cisco Voice devices as below:
• Cisco Wireless Controllers
  Aruba Clearpass
  Cisco DNAC
  Cisco ISE
  Cisco CMX
  Cisco Expressway Core and Edge for Jabber, Cisco Auto Attendant, Call Manager
  Cisco Voice Gateway
• At least 3 years supporting a campus wireless network and IP voice infrastructure.
• Candidate with CCNP Wireless and/or CCNP Collaboration or equivalent will be an added advantage.
• Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment.

Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

We regret to inform you that only shortlisted candidates will be contacted.

**********************************

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

Established Info Comm Company seeking Product Sales Executive (Dip in IT/Business)

Mon to Fri Office Hours/ Back end sales support/ service sales

Min 2 yrs experience in Backend Sales Admin and familiar on IT network devices like Network Switches, Wireless Access Point, CCTV products range will be the ideal candidate for this role.

Work Location: Paya Lebar

Jobscope:

· Develop, build, maintain rapport and relationships with Channel Partners & Principal Vendors

· Drive, position, develop and deliver new Business Opportunities for the Product Line(s)

· Work with Sales & Marketing to promote Products & Services Sales

· Prepare Sales Proposals and handle Product Sales Enquiries

· Plan and execute Sales Plan to achieve Sales Quota

· Achieve set targeted Sales Objectives

Our Requirements:

· Bachelor's degree or Diploma in Business / IT or equivalent

· At least 2 years of experience in product or services sales

· Team player with good communication, presentation, analytical, negotiation and interpersonal skills

· Meticulous, self-motivated and able to work under pressure

· Good foundation of information technology trends and developments

· Candidates without prior experience but with IT qualifications & keen on sales admin role are welcome to apply!

Responsibilities:

• Collaborate closely with local Business Development (BD)/Account Managers and Presales teams to deliver projects effectively, utilizing consultative approaches and CMI’s products and services to meet prospect requirements.
• Partner with customers to achieve project milestones, address sales obstacles through innovative solutions, and coordinate post-sales activities.
• Lead and inspire project team members, partners, and suppliers to ensure the successful and timely delivery of network and ICT solutions, improving customer satisfaction.
• Develop comprehensive project plans, detailing project definitions, technical design specifications, quality standards, resource allocation, and budgets from development through testing, acceptance, and maintenance.
• Conduct product training sessions and oversee project handovers to relevant team members and customers.
• Assist in the creation of project plans, timelines, and objectives.
• Maintain accurate project documentation, including schedules, budgets, and progress reports.

Requirements:

• Bachelor’s degree in Project Management or a related field.
• Ability to perform well under pressure and meet tight deadlines.
• Proficiency in project management tools and software.
• Hands-on project management knowledge and experience in data centers and low-current systems.
• Strong communication and problem-solving skills.
• Technical background with familiarity in network architecture, server management, virtualization technologies, and the configuration/maintenance of common operating systems (e.g., Linux, Windows).

Interested candidates, who wish to apply for the advertised position, please apply now for the below role
We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

What You’ll Do:

1. Carry out transmission cable oil leak repair / joint re-enforcement work in outdoor cable trench
2. Carry out transmission cable (oil filled & XLPE) termination & repair work within substation
3. Carry out transmission cable (oil filled & XLPE) jointing work for fault/damage repair
4. Carry out inspection / repair of sealing ends
5. Participate (hands-on) in the installation of new extra high voltage cable joints in transmission projects
6. Carry out repair of faulty alarm cables, pilot cables, bonding cables and other auxiliary cables (exclude fault location)
7. Carry out cable oil charging and leak repair including oil freezing (exclude leak location)
8. Carry out sheath fault repair (exclude fault location)
9. Inspect/verify new jointing materials delivered to the Store as spares
10. Collect from Store and check cable joint kits for cable jointing works
11. Carry out link-box relocation and repair
12. Carry out overground box relocation and replacement of faulty electrical contact gauges
13. Carry out cable and pressure tank oil flushing including residual gas pressure measurement
14. Assist in post cable and joint fault investigation
15. Assist to collect cable oil samples from OB boxes for DGA test

What You’ll Need:

1. NITEC qualification in related technical discipline
2. 1-2 years of relevant working experience in related fields

What We'll Provide:

1. You will contribute to the success of upholding our world-class network reliability and drive sustainability
2. We offer sponsorship programmes for staff who intend to further their education in engineering.
3. Deepen your engineering skillsets to maintain our world-class grid performance with our in-house electrical certifications

What You’ll Do:

1. Carry out transmission cable repair / jointing work in outdoor cable trench
2. Carry out cable termination work
3. Carry out extra high voltage cable jointing and termination (sealing end) for fault/damage repair work
4. Carry out inspection / repair of sealing ends
5. Participate (hands-on) in the installation of new extra high voltage cable joints in transmission projects
6. Carry out repair of faulty alarm cables, pilot cables, bonding cables and other auxiliary cables (exclude fault location)
7. Carry out cable oil charging and leak repair including oil freezing (exclude leak location)
8. Carry out sheath fault repair (exclude fault location)
9. Inspect/verify new jointing materials delivered to the Store as spares
10. Collect from Store and check cable joint kits for cable jointing works
11. Carry out link-box relocation and repair
12. Carry out overground box relocation and replacement of faulty electrical contact gauges
13. Carry out cable and potential transformer oil flushing including residual gas pressure measurement
14. Assist in post cable and joint fault investigation

What You’ll Need:

1. NITEC qualification in related technical discipline
2. 1-2 years of relevant working experience in related fields

What We'll Provide:

1. You will contribute to the success of upholding our world-class network reliability and drive sustainability
2. We offer sponsorship programmes for staff who intend to further their education in engineering.
3. Deepen your engineering skillsets to maintain our world-class grid performance with our in-house electrical certifications

Key Responsibilities and Attributes :

· Duties include providing support to Citi perimeter security infrastructure, which includes firewall, proxy, and remote access systems.

· Investigation, documentation, and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems.

· Escalation of issues to and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams.

· Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.

Desired platforms/skills include:

· Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Check Point Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, Palo Alto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.

· Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary, strong verbal and written skills are also desired.

Responsibilities Specific to the Role:

· Create, maintain, and report on site project and program scope, schedules, and milestones

· Work closely with the Client’s Management team throughout the project lifecycle

· Ensure on-site delivery and maintenance of all structured cabling and connectivity

· Lead on-site progress meetings with Owners Representative and Subcontractor teams

· Identify and manage risks, schedule, and budget

· Track and manage project change orders

· Manage Subcontract financial forecasting

· Continually review project for efficiencies in schedule, budget, and opportunities to enable cross-functional partners to be successful

Minimum Requirements:

· Minimum 5+ years’ Experience in structured & fiber optic cabling projects

· Experience in leading deployments of Network/Structure cabling infrastructure

· Documented experience reviewing and leading installations to design documents and specifications

· Experience with outside plant cabling (OSP) deployments including OTDR/OLTS testing

· Documented experience on Quality Assurance and Quality Control including progressive inspections and acceptance

· Documented fiber optic testing at scale inclusive of complex troubleshooting

· Demonstrated experience in EH&S with a good understanding of relevant safety protocols

· Extensive knowledge of installation standards and local codes

· Experience in a lead role within a construction environment or large-scale project including leading people and teams

· Excellent written and verbal communications skills required

· Experience in collaborating across multi-disciplines to deliver towards a common goal

· Proficiency with Microsoft Office Suite of tools

Preferred Qualifications

· Prior experience in a mission critical environment requiring coordination across multi-disciplines for delivering a common goal

· Technical Subject Matter Expert (Optical Fiber/ DAS/ OSP/Structured Cabling/Carrier)

· Systems Experience - BiM360, Unifier, E-Builder, ProCore, Primavera P6, DCIM

· Experience in operations in network Switching, routing and design

Executive IT Desktop Support Specialist (DSS)

· Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.

· Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software.

· Have at least 4+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.

· Able to work on 24*7 Shift rotation and on-site.

· Be able to provide technical advice and support on the use of computer hardware and software.

· Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals a plus

· Have ITIL operation environment a plus

· Willing to take on tasks or work on ad hoc requests or assignments

· Must adhere to company policies /guidelines.

· Good customer service and communication skills.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a detail-oriented and highly organized individual as a Bank Operations Technology Coordinator, to support the Network & Hosting Team of our client in Singapore, which is a top global investment bank.

In this role, you will be responsible for coordinating the timely and accurate delivery of network and hosting infrastructure equipment to data centers, warehouses, and other critical facilities of the bank. You will work closely with vendors, logistics teams, and internal stakeholders to ensure that all deliveries are processed efficiently, and items are received accurately. Your role is essential to maintaining smooth operations for network infrastructure deployments and supporting the hosting environment's needs.

Key Responsibilities

Delivery Coordination:

• Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
• Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.
• Track and monitor the status of orders and shipments, ensuring that deliveries are on time and accurate.

Vendor and Supplier Management:

• Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
• Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.
• Track vendor performance and report any discrepancies or issues that may impact delivery timelines.

Data Center Access Coordination:

• Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
• Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
• Ensure compliance with all data center protocols regarding access, safety, and security.

Delivery and Equipment Verification:

• Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.
• Document any discrepancies or damages in delivery, escalating issues as needed to the relevant teams for resolution.
• Perform initial inspections and quality checks to ensure that items received are in good condition and meet project requirements.

Logistics Documentation:

• Maintain detailed and organized records of all logistics-related activities, including delivery schedules, vendor communications, and access permissions.
• Report on logistics performance and provide feedback to relevant teams for continuous improvement.

Stakeholder Communication:

• Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
• Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Other Duties:

• Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.

Qualifications

• Experience: At least 1 year of relevant experience in logistics coordination, vendor management, or similar roles, preferably in a network, IT, or data center environment.
• Education: Bachelor’s degree in Business, Logistics, Information Technology, or any other field

Skills & Abilities:

• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
• Attention to detail and accuracy in handling equipment deliveries and documentation.
• Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications

• Experience working in data center or network infrastructure environments.
• Knowledge of industry-standard logistics practices and shipping methods.
• Familiarity with vendor management and procurement processes.
• Experience in coordinating equipment deliveries in high-security environments.

Working Conditions

• Office and data center environment.
• Occasional travel to data center locations may be required.
• Ability to work outside of normal business hours (Saturday or after 6pm) is required for the role to coordinate deliveries or handle urgent requests.

The Network Technician is responsible for installing, amending, and removing unnecessary cablings and other network peripherals.

The activities may include but not limited to:

• Install well-functioning computer networks, connections, and cabling.
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
• Inspect LAN infrastructure and fix minor or major problems/bugs.
• Test and configure software and maintain and repair hardware and peripheral devices.
• Evaluate network performance and find ways of improvement

Make an Impact by

Technical Experience

• Experienced in Layer 1 Physical administration in enterprise DC and Port Environment.
• Responsibilities Analyzing, troubleshooting, and correcting network problems remotely/on-site
• Maintaining an inventory of network equipment along with their specifications
• Troubleshooting problems with computers, printers, network devices, or other network components to ensure optimal performance.
• Provide support for Level 1 escalated issues.
• Performing standard or project change request as per change window (non-business hours)
• Performs any other related duties as assigned by the team lead/manager.
• Driving within Port

Rack Condition

1. Rack Sighting
2. Rack Available
3. Rack Locked
4. Rack Fan Working
5. Rack Cleanliness
6. Power Cables Secured

Environmental Condition

1. Temperature (Check the location of the temperature and inform the authority or our engineer)
2. Other Environmental Factors (Dust, Dirt etc.), if Duty then need to clean the rack or space where device is located.
3. Physical Health of Device (Randomly need to check the device health).
4. AGV Preventive Maintenance.
5. Rack Mount and Dismount (Installation, Removal and Addition)

Labelling

1. Labelling Condition (verify labelling of device if not okay then need to relabel the device.

Skills for Success

• Must possess a valid Singapore class 3 driving license
• Diploma in Computer Science / IT or equivalent
• Minimum 1 year of experience in hands-on experience with common software and hardware installation and deployment

Responsibilities

• Configure and manage infrastructure systems, applications, and network equipment (e.g., Active Directory, data centers, firewalls, VPN, video conferencing).
• Oversee desktops, mobile, and remote devices.
• Ensure automated backups, disaster recovery processes, and system patches, with close monitoring of resource usage.
• Work with external vendors to uphold SLAs.
• Develop and update technical documentation (admin and user guides).
• Support local and international users over LAN/WAN securely.
• Identify suitable products, solutions, and suppliers for project needs.
• Provide L1/L2 support and participate in projects as a lead or team member.

Requirements:

• Diploma/Degree in Computer Science, IT, or CCNA Certification.
• At least 1 year of relevant experience.
• Proficient in enterprise networking (WAN, LAN, VPN optimization).
• Skilled in Microsoft Server (2012+), Microsoft 365, Google Suite.
• Knowledgeable in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall).
• Familiar with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controller.
• Strong understanding of CyberRisk and CyberSecurity; PDPA familiarity preferred.
• Experience with Veeam, VMware, and UNIX/Linux is beneficial.
• Background in API/Web Programming and Database Administration is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Oversee assigned product portfolio and generates sales to achieve revenue, target, and budget.
• Enhance professional and technical knowledge of sales product.
• Perform and assess market and competitive analysis to develop efficient business strategy and generate higher sales revenue.
• Develop strategic relationships with product vendors and partners to provide solutions to partners and end users.

Requirements:

• Diploma in Information Security or equivalent
• At least 2 years of experience in managing Network Security / Electronic / IT products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

We are seeking a skilled Level 2 Network Engineer to manage and support enterprise network operations, ensuring network reliability, security, and performance. The ideal candidate will possess strong technical expertise in network infrastructure, incident management, and troubleshooting, with a focus on network security and project support.

Key Responsibilities:

Network Operations & Support:

• Monitor, configure, and maintain network devices including routers, switches, and firewalls.
• Handle incident management, service requests, and change management processes.
• Troubleshoot and resolve network-related issues efficiently.
• Ensure network infrastructure security by applying ACLs, NAT/PAT, and VPN configurations.

Project Support:

• Assist in network upgrade and deployment projects.
• Collaborate with senior engineers on network design, configuration, and implementation.
• Provide technical support for project execution and closure.

Technical Expertise:

• Implement routing protocols such as RIP, EIGRP, OSPF, and BGP.
• Apply network monitoring tools and protocols like SNMP, IPSLA, and ManageEngine.
• Conduct regular firmware and patch updates on network devices.

Collaboration & Documentation:

• Work closely with cross-functional teams to ensure seamless network operations.
• Maintain updated technical documentation, including network diagrams and incident reports.

Required Qualifications:

• Bachelor's degree in Electronics & Communication Engineering or related field.
• Certifications: CCNA (Required) | CCNP (Preferred) | ITIL V4 (Preferred).
• Experience: Minimum of 5+ years in network infrastructure and IT service management.
• Skills & Competencies:
• Proficiency in networking technologies: Cisco, Palo Alto, FortiGate.
• Strong troubleshooting, problem-solving, and analytical skills.
• Familiarity with IT service management and incident management processes.
• Excellent communication, documentation, and teamwork abilities.

We are seeking a skilled Senior Network Engineer to manage and support enterprise network operations, ensuring network reliability, security, and performance. The ideal candidate will possess strong technical expertise in network infrastructure, incident management, and troubleshooting, with a focus on network security and project support.

Key Responsibilities:

Network Operations & Support:

• Monitor, configure, and maintain network devices including routers, switches, and firewalls.
• Handle incident management, service requests, and change management processes.
• Troubleshoot and resolve network-related issues efficiently.
• Ensure network infrastructure security by applying ACLs, NAT/PAT, and VPN configurations.

Project Support:

• Assist in network upgrade and deployment projects.
• Collaborate with senior engineers on network design, configuration, and implementation.
• Provide technical support for project execution and closure.

Technical Expertise:

• Implement routing protocols such as RIP, EIGRP, OSPF, and BGP.
• Apply network monitoring tools and protocols like SNMP, IPSLA, and ManageEngine.
• Conduct regular firmware and patch updates on network devices.

Collaboration & Documentation:

• Work closely with cross-functional teams to ensure seamless network operations.
• Maintain updated technical documentation, including network diagrams and incident reports.

Required Qualifications:

• Bachelor's degree in Electronics & Communication Engineering or related field.
• Certifications: CCNA (Required) | CCNP (Preferred) | ITIL V4 (Preferred).
• Experience: Minimum of 8+ years in network infrastructure and IT service management.
• Skills & Competencies:
• Proficiency in networking technologies: Cisco, Palo Alto, FortiGate.
• Strong troubleshooting, problem-solving, and analytical skills.
• Familiarity with IT service management and incident management processes.
• Excellent communication, documentation, and teamwork abilities.

Responsibilities:

• Provide 2nd level and up support for NOC and product team
• Provide Level 2 or 3 product and solution support
• Deployment of servers, workstations and network equipment (e.g. Microsoft Windows, Linux/UNIX Systems, Virtualization, Security and Application Management Solutions) network, endpoint and server solutions (eg, Network, Systems and Security Monitoring Systems, NGFW, IPS, IDS, SIEM, Routers, Network/Security Analysis Tools etc)
• Be Subject Matter Expert in assigned product categories
• Project manage deployment of IT solutions
• Presales Support for IT solutions
• Documentation

Requirements:Minimum a Diploma holder in IT

• Minimum a Diploma holder in IT
• Possesses at least 3 years related NOC, network/server/endpoint support experience
• Experience in IT infrastructure management tools
• An up-to-date knowledge and understanding of business and industry needs as well as the technical demands
• Recognition of the importance of customer focus and/or of serving the needs of the end user
• Excellent communication skills, particularly the ability to communicate with staff who are not technically trained
• The skill to take on a variety of tasks and pay attention to detail
• Analytical and problem-solving ability
• Team-working skills and the ability to feel comfortable working with different work teams, clients and groups of staff across an organization
• Organizational skills and the ability to prioritize your workload
• Microsoft, Cisco, ITIL, CISA, CISSP, CREST, CEH product, networking, virtualization, security solutions knowledge and professional certifications will be a plus

Training will be provided if deemed necessary

Company Overview:

Argentra was founded in 2001 with a core focus on Information Security. A key achievement was winning a contract to develop and implement a custom data security application for the Defence industry. Our commercial clients benefit from our experience in high security environments. Argentra’s technical experts also provide technical consultation and support to other system integrators who require our specialised technical skills.

At Argentra, we put our customer’s interest first by understanding your problems, suggesting the solutions that you need. We won’t sell you what you don’t need. As a specialist engineering company, we have years of experience in developing custom security software, security risk consulting. Large System Integrators, Software Principals and Distributors engage Argentra to support their projects because our of specialist skills. For certain skills in Information Security, we may be the only expert provider of the skill set in Singapore.

Argentra is certified and has expert skills in different brands of IT Security Solutions which enable us to give good advice and recommendations to our clients. Our practical real-world experience enables us to deliver difficult security projects on time and on budget. We have the practical real-world experience to provide our clients with expert advice

Interested and qualified applicants for the above position, please submit comprehensive resumes stating current & expected salary to:

Argentra Solutions Pte Ltd

Email: [email protected]

* Only short-listed candidates will be notified for interviews
* No phone calls regarding the positions will be entertained, please send in your applications via email/post