POSITION DESCRIPTION AND RESPONSIBILITIES

Being a core member of the team consisting of executives and patient service associates

• Ensure all billing matters, insurance claims and payment collection are effectively and efficiently performed.
• Assist HOD in establishing, implementing and reviewing all relevant SOPs, workflows and policies.
• Ensure that quality customer services are provided by BO staff to all internal and external stakeholders.
• Assist in AR, credit services and bad debt management.
• Liaise closely with clinics, hospital’s finance department, relevant government entities and insurance companies on all BO-related matters.
• Assist with lifting, moving and transporting patients.
• Serve meals and remove meal trays.
• Assist Staff / Enrolled Nurses under supervision.
• Daily check on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Follow up on any claims issues encountered.
• Rectify any erroneous claims rejected by the relevant parties, etc.
• To perform regular audit checks on patient collections.
• Perform admission process, bill estimation and data entry to filing of insurance claims forms and collection of deposits.
• Perform cashiering and payment collections of credit card, cash, NETS and cheques from patients and alert admission executive to variances in the Cashiering Collection Report.
• Handle customers’ queries pertaining to admission process and services provided.
• Prepare and send out Consolidated Invoices for Corporate Clients.
• Handle email and telephone enquiries relating to billing/payments, etc.
• Any other duties as assigned from time to time by management.

QUALIIFCATIONS/REQUIREMENTS

• GCE 'O' Level or equivalent
• 1 to 2 years of relevant working experience preferably in healthcare industry
• Team player with excellent analytical, interpersonal and communication skills
• Basic knowledge of accounting would be an advantage
• Proficient in Microsoft Office applications
• Good interpersonal and communication skills
• Preferably able to communicate in Chinese due to liaising with Mandarin speaking patients
• Must be able to do rotating shift work up to 12 hours (44 hours per week), include night shifts, Saturday, Sunday and Public holidays.

NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

Roles & Responsibilities

We are seeking a detail-oriented Office Cleaner to join our team. As an office cleaner, you will be responsible for maintaining a clean and orderly office environment, ensuring that all areas are sanitized and cleaned throughly for employees and visitors.

Working Hours: Monday - Friday (7am - 11am)

Job Description

1) Wipe clean tabletops (accessible and exposed area only)
2) Clear trash bins from individual workstations
3) Remove trash from office to designated area
4) Designated spot cleaning
5) Sweep / Vacuum / Mopping of Floor
6) Toilet Cleaning
7) Pantry Cleaning

Job Requirements

1) Cleaning experience preferred
2) Available immediately
3) Positive attitude, hardworking with pleasant personality

For any enquires, you may WhatsApp us at 8896 2338

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations.
• Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
• Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.

Requirements:

• Min Diploma in any discipline
• 8 to 10 years of relevant concierge experience
• Experience in leading and managing a team
• Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
• Able to conduct stand-up training on service & SOP matters

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary: Up to $5,300 + AWS + VB

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Responsibilities

• Conduct detailed data analysis and verification using MATLAB, ensuring precision and reliability in outputs.
• Assist in drafting academic papers and research documentation with high standards of accuracy and clarity.
• Demonstrate strong problem-solving skills by troubleshooting complex technical issues effectively.
• Interpret and apply mathematical equations related to advanced theoretical concepts, including those involving universal phenomena.
• Proactively engage in acquiring new knowledge, mastering unfamiliar theories, and applying new paradigms to research projects.
• Collaborate within a multidisciplinary team, contributing insights and ideas for innovative solutions.
• Ensure data confidentiality and maintain rigorous standards of privacy in handling sensitive research materials.
• Adapt to dynamic schedules and work requirements, meeting deadlines with meticulous attention to detail.

Requirements:

• Bachelor’s or Master’s degree in Mathematics or Physics from renowned institutions, with graduates from top-tier universities preferred.
• Proficiency in MATLAB, with strong statistical analysis and data interpretation capabilities.
• Prior research or academic experience is beneficial but not mandatory.
• Excellent communication skills, with the ability to articulate complex concepts clearly and effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QYXYV799

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Job Description

· Prepared tender document, contract, and bill of quantities.

· Taking off quantity and prepare costing and budget for projects.

· Preparation of progress claims and updating progress payment

· General quotation for commercial and residential.

· Prepare shop drawing and as-build drawing using AutoCAD

· Able to source & liaise with sub-cons and supplier

· Administrative work and basic accounting

· Other ad-hoc duties as assigned by superior

Job Requirement

· Candidate must possess Diploma/Certificate in Quantity Survey or equivalent

· Minimum 3 years’ relevant working experience.

· Positive attitude and good communication

· Proficient in Microsoft Office (Word & Excel).

. Basic Accounting

· Experience in using AutoCAD for Interior design & Architectural drawing

· interior fit-out experience preferred.

An insurance agency is seeking motivated insurance representatives to collaborate as partners under a profit-sharing model. Ideal for individuals aspiring to take charge of their careers and become their own boss.

Key Responsibilities

• Maintain relationships with existing clients, addressing inquiries and resolving minor issues.

• Assist in preparing insurance proposals and quotes for prospective clients.

• Communicate with insurance companies to manage updates and coordinate agency-related matters.

• Monitor and track premium payments from clients and ensure timely remittance to insurance companies.

• Handle basic marketing tasks, including updating social media platforms and maintaining the company website.

• Participate in company-sponsored courses and training programs provided by insurance companies to enhance industry knowledge and skills.

Requirements

Requirements

• Strong client service oriented.
• Proficient in reading and communicating in English, as all training sessions and business communications are conducted in English.
• Possess a Certificate of General Insurance (CGI). If not already certified, the company will fully sponsor the 1-3 month certification course.
• Self-motivated with a strong desire to learn and grow professionally.
• Training will be provided at no cost.

Note: Compensation will vary based on the role, whether part-time, full-time, or as a partner.

Role:Database Administrator L2

JD:

Experience in supporting Oracle Database environments PROD/DR/DEV/QA/UAT
• Strong experience in Database Administration in Oracle version (11g/12c/18C/19C)
• Experience in supporting high availability Oracle RAC environment (2/3/4 node clusters), Oracle Golden Gate, Oracle Data Guard
• Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, connectivity issues, security issues
• Strong Knowledge in Operating systems like windows and Unix
• Generating reports in Oracle database using tools like AWR, ASH, ADDM and manual scripts.
• Provide continuous monitoring, troubleshooting, historical and real time performance monitoring of the Oracle.
• Strong Experience of RMAN, expdp/impdp, Backup/Recovery
• Experience in evaluating and Installing new software releases, patches, upgrade and Database cloning
• Experience in developing and executing database security policies, procedures
• Daily health monitoring of database system and data integrity checks
• Collect and analyse database performance information, identify and implement solutions for performance problems
• Experience with other RDBMS, NO SQL, cloud platforms will be added advantage
• Good communication skills English (written, spoken) and Documentation skills for processes and procedures (creating KBs, runbooks, topology)
• Work with users, vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis"

Must have Talent / Skills
Oracle and SQL

Job Description & Requirements

As a Senior Systems administrator manage a team and responsible for designing, planning, IT software and hardware maintenance, and having the highest level of performance as an expert in the system administration for computers and their complex operating systems. Plan, implement, oversee and maintain server and network infrastructures and projects.

• Configure internal systems
• Diagnose and troubleshoot technical issues
• Supervise the Operations team
• Upgrade the network infrastructure
• Install servers, devices, and firewalls
• Provide technical services and support for the company IT infrastructure
• Maintain IBM Server and upkeep the server accessible during business transactions
• Monitor the performance of servers, software, and hardware
• Ensure the smooth deployment of new applications
• Update technical documentation
• Back up the server SQL database at regular intervals.
• Network-level: LAN connectivity, routers, firewalls, and security
• Maintain internal systems, cloud, and network infrastructure.
• Virtualization technologies: VMware, Citrix, and Microsoft
• Remote access solution support: VPN, Terminal Services, and Citrix
• Remote monitoring and management of system alerts and notifications
• Work escalated support issues related to Microsoft's core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.
• Perform network assessments and security audits
• Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for issues.
• Document maintenance for all computer systems and network infrastructure
• Work with executive team members, decision-makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Ensure compatibility and interoperability of in-house computing systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Provide orientation and training to end-users for all modified and new systems.
• Must be able to work on both Saturday, Sunday, and Public holidays, off days, will be on weekdays only.

Permanent Part Time Admin

Job Scope

1.) Follow-up on email enquiries and checking of documents to ensure correct documents are presented

2.) Co-ordination of documents and work flow between respective departments within the company and respective partners

3.) Ensuring any outstanding documents and admin matters are handled in timely manner

4.) 10am to 4pm, minimum 3 days per week

Compensation

1) $12 to $15/ hour or $1200 to $2400 per month

Unleash your potential with Senses International

Senses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances. Senses International have a team of passionate individuals who are dedicated to making a difference in the fragrance industry. As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation. The company encourage employees to explore their creativity and push the boundaries of what is possible in the fragrance industry. The company also foster a culture of continuous improvement and encourage the employees to take ownership of their career.

Join Senses International and unleash your potential in the fragrance industry. With company’s unique blend of creativity and expertise, the sky’s the limit for your career growth and development.

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).

Job Position: Front Office Executive

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail & deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Ability to be resourceful and proactive when issues arise
• Multitasking and time-management skills, with the ability to prioritize tasks

Preferred skills:

• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Professional attitude and appearance
• Hands-on experience with office equipment (e.g. fax machines and printers)

Qualifications: High school diploma or 2 years relevant work experience

Working Hours: Monday to Friday 930am - 630pm

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities:

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

We are looking for a Part-time Receptionist / AAdministrator who is excited to work in a dynamic, positive and highly motivated team!

Location : 545 Orchard road Singapore 238882, Far East Shopping Centre #16-10

Work schedule

• Monday - Friday : 9:30am - 1:30pm / 3:30pm - 7:30pm
• Saturday 9:30am - 5:00pm
• Sunday 9:30am - 5:00pm

(Work hours could be flexible.)

Payment : $12 per hr

Job scope:

• Manage school’s portal site as well as related CRM duties.
• Communicate with parents/students/potential students through calls, WhatsApp and email.
• Receive and welcome parents and students.
• Introduce and promote our school classes to parents.
• Onboard new students and collection of tuition fees.
• Open and close the school, and ensure the premises are secure.
• Perform cleaning duties, maintaining a clean and tidy environment.
• Any ad hoc basis as assigned by superior.

Requirement:

• Service minded with very strong communication skills.
• Excellent command of written and spoken English
• Strong computing knowledge and proficiency in Google drive.
• Detail-oriented & meticulous
• Must love children and be comfortable working around them.

What you will get:

• A positive, happy environment working for students & appreciative parents who are all motivated!
• A fulfilling work experience bringing true value & joy to kids, adult students and parents.
• You will learn a lot in terms of accounting best practices, operations running and how to manage a school

Application: Interested candidates are invited to apply, please fill out the attached Google form (https://forms.gle/puBGCTMAzuL8JpYW7)

• Please note that only shortlisted candidates will be notified via email.

Job Requirements:

§ Diploma/Degree in Business Administration/Human Resources or equivalent

§ Must have minimum 2-3 years of experience as Project Administrator in IT related projects

§ Must have experience in Interview techniques and applicant screening methods

§ Must have good understanding of Local Employment Laws and regulations

§ Must have experience in stakeholder management

§ Must have experience in Microsoft Office tools

§ Excellent written and verbal communications skills

• Diploma in an engineering field or Information Technology, with experience in communication systems preferred.

• Professional Knowledge, Experience and familiarity with Oracle Primavera P6 is required.

Min 4 years relevant experience

• Knowledge in AutoCAD, Autodesk Revit and Navisworks will be of advantage.

• Experience in LTA projects is preferred.

• Knowledge of ISO9001:2015.

• Good interpersonal skills.

• Demonstrates independent and creative thinking when performing problem-solving initiatives.

Main duties and responsibilities:

• Ensure deployment, support and being accountable for the following areas:

o Databases daily, weekly update and refresh
o Oracle middleware products
o CTRM and Analytics applications: installation, critical business process monitoring and business & developer support

• Support and interact in a worldwide context with infrastructure, security, network and applications Teams
• Resolve any request from users in the areas described above
• Document standards and follow procedures
• Monitoring and managing databases and Unix equipment WW

with the following technical domains:

• Databases: Oracle 18c / 19c / 23ai included knowledge in DataGuard, Pdb-Cdb, RMAN and performances tools
• Oracle products :Oracle Forms & Reports Application servers
  OGG: Oracle Golden Gate ( data replication, Zero Downtime maintenances)
  OUD: Oracle Unified Directory
  OEM: Oracle Enterprise Management

Qualifications

• At least 5 years of experience in similar or equivalent position
• Ability to be responsive, gather data, analyze and evaluate facts quickly
• Strong analytical skills
• Excellent communication skills in English, both written and spoken

Desirable Personal attributes

• Team player (both locally and as part of a worldwide team) with an open, direct, non-political style
• Proactive and always thinking ‘improvement’
• Takes ‘ownership’ of outcome and is comfortable in a fast paced environment
• Flexible and ready to work long hours when required and also the occasional week-end work
• Can work independent and report to his manager

Additional Information

• Nice to have
  DatabasesPostGreSql / MariaDB / MySQL / MongoDB / Redis
  Desirable: Cloud DB: DynamoDB / S3 / Redshift / Aurora
  Oracle Unix Servers/Storages, OS Solaris 11
  NetApp Storage
  Cluster / High-Availability solution
  

Trust Administrator Officer

- Assist in setting up trust structures and the client on-boarding process.

- Act as point of contact for clients, liaise with clients on the administration of trust accounts.

- Day-to day duties includes attend to client queries, coordinate trust account activities, carry out trustee function, and properly document the account files.

- Carry out day-to-day unit trust administration duties for unit trust accounts and ensure that net asset valuation reports are prepared and delivered to unitholders on timely basis.

- Assist in the opening of banking and custodian accounts on behalf of trust accounts.

- Conduct periodic review of assigned trust accounts to ensure that they are being administered in accordance with company policies, jurisdiction and legal requirements.

- Ensure that all accounts met regulatory requirements and to report any breaches.

- To acquire and enhance technical skills where required, keep abreast of market developments.

Requirements

• Minimum 3 years of working experience in wealth planning, trust and other fiduciary services. Working experience in unit trust administration preferred.

• Professionally qualified – STEP or ICSA or studying towards the qualification.

• Proactive, responsible, attention to detail, strong client relationship management and interpersonal skills.

* Prepare and send invoices to customers;

* Manage account receivable and track in coming payment;

* Perform data entry to ensure accuracy in account software;

* Process credit memos and refunds;

* Update payment receipt in account software.

* Generate Statement of Account for customers

* Familiar with Quick Book Accounting software.

Responsibilities:

• Plan, coordinate and oversee the installation and maintenance of internal systems of hardware, software and networks.
• Implement and manage security protocols, including access controls, backups and firewalls.
• Monitor, troubleshoot IT systems, including security system and networking.
• Manage servers, email systems, CCTV, HR system and others.
• Set up user accounts and PC workstations, Apps etc.
• Ensure the efficiency and reliability of IT infrastructure.
• Support web development and maintain Company portals.
• Maintain and support the Dynamics NAV ERP system.
• Conduct programming and develop Apps to support business operation.
• Provide IT support to internal and external users as needed.
• Maintain all IT related documentation and policies up to date.
• Perform other tasks as required.
• Any other ad-hoc duties as assigned by supervisor

Requirements:

• Minimum Diploma in IT, Computer Engineering, or a related field.
• Knowledge of system security, networking and database management.
• Good programming skills, with app development experience is a plus.
• Familiarity with access control, CCTV, and alarm systems is an advantage.
• Experience supporting: Microsoft Dynamic Navison ERP
• Experience supporting User, Network

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Purpose of the Role

The Manager, Transformation Office, serves as a pivotal support to the CEO and CTO, ensuring the effective implementation of APSN’s initiatives. Acting as a staff officer to the CEO, the role encompasses oversight of transformation projects, alignment of strategic priorities, and fostering innovation to position APSN as a forward-looking organization. The incumbent will drive cross-functional collaboration and support the organization’s efforts to adapt and thrive in a dynamic landscape.

Key Responsibilities

1. Strategic Support to the CEO

• Provide comprehensive administrative and strategic support to the CEO, ensuring alignment with APSN’s vision and Board initiatives.
• Coordinate and prioritize strategic projects across departments in line with organizational objectives.
• Prepare reports, presentations, and briefing materials to facilitate decision-making and communication with stakeholders.

2. Support for the CTO and Strategic Plan Implementation

• Work closely with the CTO to translate APSN’s strategic plans into actionable and measurable initiatives.
• Oversee the implementation of transformation projects, ensuring they meet objectives within scope, timeline, and budget.
• Collaborate with Project Champions and Project Managers to track progress and address challenges effectively.
• Provide regular updates to the CEO and CTO on the status of strategic plans and project milestones.

3. Horizon Scanning and Innovation

• Monitor industry trends, emerging technologies, and best practices to inform APSN’s programmes and services.
• Identify opportunities for innovation that align with APSN’s mission and enhance beneficiary outcomes.
• Propose forward-looking strategies to ensure APSN remains adaptive and relevant in the social service sector.

4. Change Management

• Design and implement change management strategies to support organizational transitions.
• Facilitate training and capacity-building initiatives to prepare staff for new processes and systems.
• Engage stakeholders at all levels to secure buy-in and drive successful adoption of changes.

5. Continuous Improvement

• Analyze and improve existing processes to enhance organizational efficiency and effectiveness.
• Gather and incorporate feedback from stakeholders to refine APSN’s strategies and initiatives.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Strategic Management, Social Services, or a related field.
• At least 5 years of experience in project management, strategic planning, or organizational development.
• Proven track record of implementing multi-stakeholder projects successfully.
• Familiarity with innovation and change management methodologies.
• Knowledge of the social service sector and its challenges is an advantage.
• Strong organizational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• Analytical and strategic thinking to align initiatives with APSN’s vision and Board priorities.
• Proficiency in project management tools and digital platforms.
• Creative thinking to drive innovation and improvements.
• Proactive and self-driven, with a commitment to APSN’s mission.
• Adaptable and resilient in dynamic and evolving environments.
• Collaborative, with the ability to engage and inspire diverse stakeholders.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Working Hours: Monday - Friday 10am-7pm, 830am-630pm
Location: Raffles Place, Alexandra and One North

Responsibilities:

• Provide front desk duties to clients at the Concierge and main reception by greeting, welcoming, and directing clients to assigned meeting room
• Maintain a welcoming, professional reception area which reflects the company’s image
• Provide front desk service to clients and internal staff
• Managing and maximising the meeting room resource in booking system
• Assist external/internal clients and walk-in with general enquiries
• Maintain conference rooms booking and coordinate reservations via Converge platform
• Operate switchboard and direct phone calls to appropriate staff
• Assist with taking and serving beverage orders
• Coordinate security procedures, including issuing security badges to new hires and visiting colleagues from other countries
• Assist with urgent printing request walk-in at the counter
• Monitor executive toilets behind reception counter and coordinate with janitors to ensure the cleanliness
• Liaise with building management for ad hoc office maintenance requests
• Coordinate name card printing requests with external printer
• Provide backup support to mailroom during their break (eg. receive/send deliveries at reception counter)

Requirements:
•  Minimum GCE 'O' Level
•  Outgoing with proven work experience as a receptionist, corporate front office or similar role
•  Professional attitude and appearance
•  Ability to be resourceful and proactive when issues arise
•  Proficient in MS Office
•  Good interpersonal and communication skills
•  Able to start work immediately or within short notice period

•  Willing to travel to different locations

Ong Zi Qi (R2412333I)

EA License no.: 05C345I