We are seeking a highly organized and detail-oriented Executive Administrator to join our team. As an Executive Admin, you will play a crucial role in supporting our office operations and ensuring smooth day-to-day activities. Your responsibilities will include:

- Performing data entry tasks with accuracy and efficiency

- Coordinating projects and tasks to ensure timely completion

- Preparation of inspection report for submission to authority

- Coordinate with external vendors for costings and quotations

- Coordinate with external vendors and arrangement of meetings / discussion

- Attend to meetings and preparation of meeting minutes, summary, and follow up actions

Requirements

- Experience with Microsoft applications such as word, excel, powerpoint

- Able to work independently with a good working attitude, willing to learn

- Attention to detail and good organisation skills

- Able to start work immediately or within short notice preferred

If you are a motivated individual with excellent organizational skills and a passion for providing administrative support, we would love to hear from you. Apply now to join our team as an Executive Administrator!

About the Company

Our Client is a leading producer and distributor of industrial equipment and tools.

Responsibilities

We’re looking for a proactive Network Administrator to work closely with international teams to provide network support.

• Perform L1/L2 support for network infrastructure and network security;
• Manage network solutions, including routers, switches, servers, and other network security solutions;
• Ensure that internal SLAs are met;
• Work closely with internal and external teams, ensuring that projects are delivered in accordance with specifications and within budget;
• Support SD-WAN deployments;
• Administer and manage network security solutions, performing maintenance and upgrades on networks as necessary;
• Prepare performance-related reports as necessary;
• Manage and update documentation as required.

Requirements

• Degree or Diploma in Information Technology or related discipline;
• Hands-on experience working with network and network security solutions;
• Experience working with SD-WAN deployments;
• Excellent knowledge of network technologies;
• Knowledge of system and network security;
• Analytical skills, with the ability to troubleshoot and find solutions;
• Good communication skills;
• Sense of responsibility and accountability.

Employment Details

• Permanent role;
• Attractive remuneration and benefits

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

About Ipsos

At Ipsos, our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People.

To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. So that our clients can act faster, smarter and bolder.

Role and responsibilities

• To provide administrative yet very critical support to Ipsos Singapore to ensure efficiency and effectiveness of daily HR operations.

Internal HRIS System (iTalent)

• Ensure timely update of data in iTalent, i.e., meets local/global timelines. Ensuring all employee records are updated and accurate at all times.
• Supports in record keeping of total headcount, attrition and payroll reports (Singapore along with the Hubs)
• Generates monthly/ad hoc reports along with analysis using iTalent reports
• Custodian of the Onboarding and Offboarding process via iTalent

Insurance

• Responsible for reporting and management of monthly/ad hoc adjustments to the service provider
• Responsible for submission of staff claims to service provider as and when required

Leaves

• Responsible for reporting and management of monthly/ad hoc adjustments of staff records
• Publishing the Public Holiday list and updating them in the leave portal
• Responsible for creating and sending out engaging and timely holiday greetings

Recruitment

• Responsible for end-to-end recruitment of junior to mid level positions
• Liaise with recruitment agencies, LinkedIn or other job boards to place recruitment advertisements as and when required
• Supports the team with other recruitment activities e.g. career fairs, campus, new recruitment processes, automation projects etc.

Work Passes

• Responsible for monitoring and management of monthly/ad hoc work passes (EP, S Pass) applications and renewals
• Keeps the team up-to date with information on new/changes in regulations/requirements published by MOM
• Submits required MOM survey records

Trainings

• Assisting the team in organizing and coordinating training-related activities. This includes sending out training session invites and acting as a point of contact for staff regarding training.
• Keeping track of mandatory training completion, such as InfoSec, Data Security, AI, and Code of Conduct.
• Maintaining learning records and dashboards

HR Administration & Documentation

• Preparing general HR correspondence, including verification, visa, and reference letters for staff.
• Assisting with designing and updating new and existing HR-related forms, such as: New Joiner Checklist, Exit Checklist, Interview Evaluation Forms, Probation or Extension Forms etc.
• Responsible for drafting and circulating HR memos to all staff
• Managing birthday and work anniversary updates
• Driving participation in organizational initiatives like Pulse, performance reviews, new trainings, offsites, townhalls etc.
• Custodian of monthly inputs required by Finance in regard to payroll, leaves, transfers and exits

HR Data Management & Reporting

• Budgeting - Maintaining the HR budget and the annual budget file for business teams.
• Compensation - Managing the compensation file (checks and balances) and issuing compensation letters.
• Managing promotion announcements
• Reporting & Dashboards: Creating and maintaining HR monthly dashboards.

Backup Support

• Providing backup support to the team in the absence of team member(s)

Qualifications

• Minimum HR or Business Administration diploma
• At least 1 or 2 Year(s) of work experience in Human Resources is required for this position.
• Shared Services/Operations background is ideal

About GigaDevice:

GigaDevice is a leading fabless semiconductor company specializing in innovative solutions for various applications. We hold the position of the world's number one fabless flash memory provider, China's number one ARM general-purpose MCU supplier, and are also a leading fingerprint sensor provider. We invite all positive and motivated individuals who aspire to enter the semiconductor industry to join our elite team and embrace new challenges together.

Job Responsibilities

1. Responsible for the preparation of budgets and cost control as required by the headquarters.
2. Responsible for real estate management tasks, including office selection, renovation, relocation, and other related activities, in accordance with local conditions and the headquarters' requirements.
3. Handle the daily maintenance of the office area, which includes security, cleanliness, and routine repairs.
4. Plan, organize, and implement local events, such as annual meetings, birthday parties, and other company gatherings.
5. Coordinate the daily affairs and schedules for executives, and assist in managing public relations matters.
6.Others arranged by temporarily.


Job Requirements

1.Bachelor's degree or above, with over 6 years of work experience.
2.Strong communication and execution skills, able to handle daily affairs independently, and good at team work.
3.Good at English and Chinese, familiar with local laws, regulations, and relevant policies
4.Detail-oriented, thorough, and organized, good at communication summarizing and organizing.

• General Office Admin Operations/Support Duties
• Organised and able to work independently
• Able to work under pressure and tight deadlines
• Fluent in English
• A team player with excellent communication and interpersonal skills
• Singaporean or Singapore PR only

Job Requirements:

• IT Savvy
• Knowledge of Microsoft Word & Excel

【Office Cleaner】

Job Responsibilities:

- Perform regular cleaning duties to maintain a tidy, clean, and hygienic office environment.

- Clean and sanitize toilets.

- Wipe all glass doors/windows and remove fingerprints or smudges from the surfaces.

- Follow safety and health procedures while performing cleaning tasks.

- Assist with ad-hoc cleaning duties and other related tasks as needed.

- Willingly take on additional responsibilities as assigned by superiors from time to time.

Salary: $1600-$2200

Job Description & Requirements

Job Description & Requirements

• Answers the telephone and provides exceptional customer service to internal and external customers.
• Drafts reports and correspondence.
• Orders supplies and equipment; maintains service contracts on office equipment.
• Attends meetings and takes meeting notes.
• Liaises with internal and external units to carryout job tasks.
• Assists managers and supervisors in developing policies and procedures.
• Provides front desk coverage as needed for backup.
• Ensures travel authorizations, accommodations, and conference registrations for employees.
• Audits/processes travel expense claims.
• Handles mileage reimbursement requests for supervision travel.
• Performs tracking and distributes monthly travel reports.
• Maintains accounts payable and accounts receivable records.
• Solves problems associated with vendors regarding shipments, billing, and statements.
• Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors.
• Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills.
• Handles administrative tasks for faculty searches and staff recruiting.
• Handles event planning for meetings, professional development, and other department initiatives.
• Performs other related duties as assigned.

• Collaborative workplace
• Attractive remuneration package with AWS and VB

About Our Client

A leading luxury global apparel manufacturer with a strong focus on sustainability and innovation, my client works with a diverse range of international brands. They continuously invests in research and development to improve their manufacturing processes and develop innovative products.

Job Description

• Record and process financial transactions, including journal entries and bank reconciliations
• Prepare monthly management accounts
• Assist with the preparation of financial statements
• Prepare and file GST returns
• Process Accounts Payable transactions, including invoice verification and payment processing
• Manage payroll processing, including CPF contributions and IR8A submissions
• Process employee claims and benefits
• Oversee day-to-day office operations, including office maintenance, procurement, and visitor management
• Maintain employee records and manage leave applications
• Liaise with external partners to ensure legal and regulatory compliance
• Provide data and support to external auditors and tax agents

The Successful Applicant

• Degree in Accounting or Finance with at least 2 years of relevant working experience
• Proficient in Microsoft Excel and Word
• Able to work independently with minimal supervision
• Meticulous and detail-oriented

What's on Offer

• Stable and permanent role within a well-established global apparent manufacturer
• Company-sponsored training and development opportunities
• Attractive remuneration with AWS and VB
• Collaborative work culture
• Direct access to senior management

Contact

Audrey Ang (Lic No:R22111098/ EA no: 18C9065)

Quote job ref

JN-122024-6614671

Phone number

+65 6541 9940

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Responsibilities:

• Coordinate and process orders for instant beverages, food, and related products from both retail and wholesale clients.
• Maintain accurate sales records for the company’s product lines and generate periodic reports.
• Support the sales team by preparing proposals, contracts, and managing customer accounts.
• Address customer inquiries, ensuring their needs for instant beverage and food products are met promptly.
• Assist in logistics coordination, ensuring timely delivery of the company’s products.

Requirements:

• Experience with sales operations in the food and beverage sector is an advantage.
• Proficiency in ERP systems or inventory management software.
• Excellent problem-solving and communication skills.

Job Description

· Assist with recruitment efforts, such as placing job ads, arranging interview and related administrative process

· Work closely with the authorities and ensure compliance of HR policies & procedures in Singapore

· Keeping, maintaining, and updating of personal file / records of employees, increment and renewal of employment contract

· Implementation/managing of HR software

· Liaising with external parties on ISO, insurance renewal or application related matter

· Preparing and printing of document for the operation

· Involved in government grant processes

· Partner with HR team members to implement solutions and help scale the business

· Updating databases internally, such as sick and maternity leave

· Involved in MOM applications and duties

· Ad hoc duties as assigned

Job Requirements

· At least 2 years of experience in Human Resource or Administrative role

· Possesses a Diploma in relevant field

· Team Player

· Comfortable to work in a fast-paced environment

· Able to work efficiently with minimum supervision

Senior Office Executive/Assistant Office Manager

Far East Square (Raffles Place)

M-F, 8.30am to 5.30pm

$4,000 - $5,500

-Provide day-to-day support on HR and admin functions in CM Section

-Manage HR core functions (such as Performance Appraisal, Recruitment, Learning & Development, Safety & Compliance, Employee Benefits)

-Handle office admin matters, as well as contract and the billing related matters (AR & AP)

-Manage & support office events, handle supplier and other ad hoc job assigned

-resourcing activities, actively advertises job vacancies on various platforms and works with Recruitment Agencies.

-Assist in new hire on-boarding matters, office email/G Suite account/laptop set-up, updating new hire basic personal info in HR system/staff list, preparing

new name card and HR orientation, etc

-Assist on off-boarding process, formalizing resignation approval, terminating all company access, e.g. email/G Suite/SAP account, removing from staff list,

tax clearance matters for EP/SP holders resignation confirmation

-Coordinate training initiatives for all employees, responsible for collecting training needs, submitting training for Government funding claims and grant

applications.

How to Apply:
Please send your resume to:

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

• Good overall company benefits
• Opportunities for professional development
• 5 days, Office Hours

As a Business Office Executive, you will be responsible for the following duties:

• Offer financial counselling to patients.
• Address clients' daily inquiries regarding admission procedures, financial matters, billing, and discharge processes.
• Manage account receivables effectively.
• Ensure timely submission of reports.
• Collaborate with internal and external stakeholders on projects.
• Evaluate and enhance workflows and processes to maintain efficient operations.

Requirements:

• At least Diploma or Degree in Accounting, Finance, Business Admin or related field
• Possess minimum 3 years of relevant working experience.
• Good interpersonal and communication skills.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Responsibilities

• Prepare comprehensive reports and presentations on current and prospective investments, including valuation assessments and performance analysis.
• Oversee the preparation of Management Accounts and Financial Statements, ensuring compliance with statutory requirements both locally and globally.
• Provide support for investment activities, focusing on financial products such as public equities and real estate investments.
• Act as the main liaison with tax service providers to ensure compliance with jurisdiction-specific tax regulations, primarily in Singapore and the United States.
• Facilitate trade executions and maintain relationships with private and retail bankers for investment activities in key markets.
• Stay informed about financial markets and trends, with a strong understanding of private and public market dynamics.
• Undertake ad-hoc project management responsibilities to support the team’s operational and strategic goals.
• Collaborate with cross-functional teams to enhance analytical insights, improve reporting capabilities, and support decision-making processes.

Requirements:

• A minimum of 2 years of professional experience within the finance or investment industry, preferably in asset and wealth management.
• Hands-on experience with the U.S. stock and property markets, demonstrating strong market understanding.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for analytical and reporting purposes.
• Strong analytical acumen with excellent organizational, teamwork, and communication skills, alongside full fluency in English.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVWX9R9

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Maintains effective internal communication on learning needs and program to respective stakeholders.
• Effective administrative skills in tracking, record keeping, filing all training records.
• Support hotel audits with essential training records and follow company policy as well as local authority guideline in training related area.
• Ability to create a learning environment and assisting all other HR related activities and programs.
• Effective and coordination with external stakeholders
• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.
• Conduct PMS Opera class for new hired team members.
• Curate an activity to enhance service standard.
• Assist administrative works related to Training team if required.
• Design, curate and implement learning programs and diverse learning solutions that drives capability-building and the workforce for the future.

- Customer facing tasks such as providing assistance to customers via email and calls

- Promote and nudge taxpayers in the usage of our e-services and chatbox

Requirements:

* At least 'A' level/diploma

- Prior customer service background

- Good written communication skills

- Meticulous and organised in handling confidential data

- Self-motivated individual and able to handle > 20 cases per day

- Able to commit immediately and commit for at least 3 months

Novena

$13.60/hour

Monday - Friday

830am - 5pm

3 months renewable

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:6892

• Flexible Working Hours
• Work Days: Tuesday & Friday (Wednesdays can be Optional)

Job Responsibilities:

To ensure cleanliness and hygiene of the office, duties include:

• Wipe down tables
• Clean floors
• Empty rubbish bins
• Clean and wash toilets
• Tidy and maintain the pantry area
• Perform any other tasks assigned by the supervisor

Pay rate: $12 -$15 Per Hr

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for a Front Office Associate to join our team

As a Front Office Associate, we rely on you to:

• Provide a best-fit solution to fulfil the customer needs
• Ensure smooth efficient guest services at all times
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Has no fear of challenges

If you are the right person, what are you waiting for? Click the APPLY button now!

Responsibilities

• Conduct detailed data analysis and verification using MATLAB, ensuring precision and reliability in outputs.
• Assist in drafting academic papers and research documentation with high standards of accuracy and clarity.
• Demonstrate strong problem-solving skills by troubleshooting complex technical issues effectively.
• Interpret and apply mathematical equations related to advanced theoretical concepts, including those involving universal phenomena.
• Proactively engage in acquiring new knowledge, mastering unfamiliar theories, and applying new paradigms to research projects.
• Collaborate within a multidisciplinary team, contributing insights and ideas for innovative solutions.
• Ensure data confidentiality and maintain rigorous standards of privacy in handling sensitive research materials.
• Adapt to dynamic schedules and work requirements, meeting deadlines with meticulous attention to detail.

Requirements:

• Bachelor’s or Master’s degree in Mathematics or Physics from renowned institutions, with graduates from top-tier universities preferred.
• Proficiency in MATLAB, with strong statistical analysis and data interpretation capabilities.
• Prior research or academic experience is beneficial but not mandatory.
• Excellent communication skills, with the ability to articulate complex concepts clearly and effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QYXYV799

You will act in concert with the Management in understanding the strategic business needs and plans, providing valuable Business Office support to the clinical and operational partners in understanding the operating models, identifying how initiatives will impact the Hospital and make recommendations to achieve process efficiency and operational excellence.

Responsibilities:

• Oversee, design and re-engineer critical Business Office/Patient Billing and Collection processes to achieve efficiency in patients’ services, billing, and collection.
• Lead and collaborate with stakeholders to ensure that systems and workflows are streamlined, ensuring automation as much as possible.
• Analyse large datasets to produce actionable insights to improve Patient’s Collection.
• Develop and present Patients’ Receivables dashboards with multiple dimension analysis. This includes assessing data quality and transformations for more advanced analysis.
• Liaise with the multiple stakeholders to identify potential issues and facilitate discussions to achieve optimal work processes and solutioning.
• Manage and implement new IT systems, including the performing of User Acceptance Testing, etc.

Requirements:

• Bachelor’s Degree in Business Administration / Finance or equivalent
• Minimum 8 years of related working experience
• Experience in healthcare will be an advantage
• Knowledge in Data Analytics tools such as Tableau and/or Power BI is preferred
• Possess strong communication and interpersonal skills and a growth mindset
• Proficiency with Microsoft Office applications
• Team player with the ability to build and sustain relationships with diverse set of stakeholders in a fluid environment
• Systematic and meticulous in work
• Adept at handling complex, ambiguous, and challenging situations

As the Manager in the Office of Compliance, you will play a crucial role in safeguarding SingHealth's integrity and reputation by ensuring adherence to regulatory requirements and ethical standards. Working with the Head of department, you contribute to maintaining public trust in our healthcare system and fostering a forward-thinking compliance mindset.

Your job responsibilities include:

• Overseeing the operations of the SingHealth Cluster Office of Compliance, ensuring it provides expertise, monitoring, and offers critical oversight on compliance matters
• Developing and implementing Cluster Compliance programmes, projects and initiatives
• Driving strategic alignment through collaborations with Cluster and Institutional stakeholders and providing advisory services on compliance
• Collaborating with stakeholders to achieve risk management objectives
• Supporting SingHealth internal special reviews and committees to ensure thorough investigation, performing root cause analysis and improving governance of processes
• Using data analytics to perform continuous monitoring projects and compliance reviews for the Cluster
• Ensuring regular updates on cluster compliance to Senior Management and the Board

Requirements:

• Degree in any discipline with at least 8 - 10 years of working experience
• Professional qualification such as CIA/ CISA/ CA/ CRMA/ CFE is preferred
• Experience, knowledge and skills in the areas of audit, risk and compliance is preferred. Prior healthcare industry experience will be advantageous
• Experience in performing special reviews and forensic investigations is preferred
• Practical experience and working knowledge of risk assessment, internal controls, and adoption of data analytics is preferred
• Good leadership, interpersonal and communication skills, with the ability to influence, persuade and work with staff of all levels
• Team player with strong analytical and conceptual thinking ability

Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!

Established in 2019, Gaia Lifestyle Holdings Pte. Ltd. is a Food and Beverage (F&B) and Shared Services Company managing F&B Operations as well as providing support services to a rapidly growing Group of Companies in multiple industries comprising concert/live shows management and promotions, F&B, hospitality, and real estate management. Gaia Lifestyle Holdings Pte. Ltd. regularly measures and improves process quality, examines, and applies best industry practices, identifies new and advanced technological implementations as well as trains and develops our employees to keep them relevant.

The primary role of the Office Admin Executive is to provide support to the Office Admin Manager and any other persons or companies assigned, in a professional and timely manner. This individual should possess good communication, friendly and approachable personality, and is a good team player.

Job Responsibilities

• Coordinate and assist in day-to-day general administration duties such as managing phone calls, correspondences (e.g.: e-mail, letters, etc), paperwork duties (e.g.: filing, scanning, etc) and reception duties
• Assist with Employee Onboarding such as preparation of office equipment, stationery and software
• Maintain office supplies such as business cards, stationery, pantry, water dispensers
• Make arrangement for the ordering of gifts such as flowers, hampers, vouchers and gift packages
• Manage office maintenance such as aircon, toilet, printer and cleaning services and liaise with external vendors and suppliers
• Provide support to IT team in receiving delivery order, checking invoice and processing payment matters
• Check against IT ticketing system for request of IT equipment and assist in service delivery such as distribute mouse request, charges and label IT assets
• Coordinate and manage the booking of meeting rooms when necessary
• Upkeep the cleanliness and maintenance of the meeting rooms and office facilities
• Assist in ordering and coordination of refreshments for meetings
• Arrange for courier services and handle all incoming and outgoing correspondences
• Maintain admin database such as staff contact list, access card list, office key list, birthday list and announcement
• Organise Company Functions and travel arrangements for Company, if any
• Document Standard of Procedures for all admin processes
• Assist in ad-hoc duties as and when required

Job Requirements

• Diploma/A Levels/ITE/Professional Certificate in any field
• Good disposition, interpersonal, meticulous and detail-oriented with ability to multi-task
• Comfortable working in a fast-paced environment
• Possess a positive attitude to learn and grow with the company
• Proficiency in Microsoft Office will be an advantage
• Able to work independently and as well as a team