JOB RESPONSIBILITIES

• Leads a team of distribution assistants (DA) and tow truck drivers to ensure timely movement of trolleys, eg diet trolleys from central kitchen to wards
• Plans team schedules, daily duties and weekly roster for smooth operation. Manages punch cards, time sheets and overtime claims
• Ensures supervision, grooming, motivation, discipline and training to the team
• Maintains communication workflow for seamless dissemination of information
• Engages & address staff queries, issues and disputes
• Manages a fleet of tow tractors and report faults
• Prepares daily operations and manpower reports
• Builds strong relationship with client and provides updates with regard to their feedback
• Interviews and selects suitable job seekers for the DA positions
• Trains new hires and prepares Competency Assessment for New DAs and Tow Truck Drivers
• Evaluates staff performance and prepares annual appraisal
• Monitors all Health, Safety & Environmental procedures and practices, reports incidents to supervisor immediately whenever an incident happens, conducts investigation on such matters, and drafts incident report
• Responds to hospital or civil emergency activations (eg. call tree, hospital decontamination station, Kingfisher activation, etc) while on duty or/and off duty (standby)
• Undertakes any other duties/ activities/ projects, etc. as and when instructed by the supervisor or management

JOB REQUIREMENTS

• Minimum ITE Cert or Diploma in any field
• At least 1 years(s) of supervisory experience in the logistic sector is required for this position
• Basic IT knowledge is required to handle computer work
• Willing to work at Singapore General Hospital
• Working Days: 6 days a week. Rotating Rest Day
• Working hour 6.45am-3.15pm (morning shift) and 1.45pm-9.15pm (afternoon shift)
• Able to work overtime (when required)

The Employee, being appointed as Operations Executive, is responsible for the following duties:

a. General Supervisory Duties

- Overall-in-charge for the management of security services provided at a fixed number of deployment sites

- Reports to Chief Operations Officer

- Reports on all security officers deployed at managed sites

- Audit and ensure the quality of services provided at managed sites

- Manages Operations Team

b. Site Management

- Conduct security and risk assessments of managed sites

- Plan, implement, and improve security procedures and processes at managed sites

- Conduct daily inspections of managed sites

- Respond to incidents that are escalated from officers deployed to managed sites

- Liaise with estate managers at managed sites on behalf of the Company

- Plan and implement SOPs for contingencies at managed sites

c. Deployment Management

- Plan for the deployment of manpower at managed sites at least one week in advance

- Cover the duties of officers in the event of shortfall, or provide for the covering of duties in shortfall instances

d. Technologies Management

- Audit and ensure the readiness of security technologies deployed at managed sites

- Troubleshoot and resolve technical issues that may arise at managed sites

e. Personnel Management

- Ensure the discipline and professionalism of officers at managed sites

- Enforce and police compliance at managed sites to client and Company policies

- Respond to grievances aired by officers at managed sites and resolve them as needed

- Plan and schedule for the training of officers at managed sites as necessary

- Conduct OJT for freshly onboarded officers at managed sites as necessary

- Assist the COO with the recruitment and onboarding of new officers

- Conduct regular appraisal and performance reviews of managed officers