Job Responsibilities
āProvide L2 technical support and advice to users on systems-related issues or queries
āPerform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Google Admin Centre , Lightspeed
āMay need to be on standby with oncall availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
āProvide technical support for multiple customer environments on End User Devices operations
āProvide support for Windows / Apple / Android & Chromebook operating systems (OS), end-users software and applications
āDevelop and maintain technical documentation related to design, UAT, configuration, usage,troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
āWork closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
āProvide support to project implementation and documentation.
āProvide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
āWork closely with Project Manager to deliver high quality project implementation
āDevelop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment
āAny ad-hoc duties as assigned
Job Requirements:-
āAt least Diploma in any IT related courses
āAt least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
āFundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
āFamiliarise with endpoint device management tools:
o On prem - Active Directory environment Group Policies (GPOs) related to endpoint
devices. Other e.g. SCCM, BitLocker, LAPS
oMDM products ā Google Admin Centre / Lightspeed / Blocksi
āFamiliarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS,
Chromebook and Android
āCandidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
āTo have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
āTo have Apple Device Support certification.
āTechnical accredited competency for: Major hardware system vendors (e.g Lenovo, HP &
Dell)
āBasic programming knowledge e.g. PowerShell and Visual basic scripting
āOffice Productivity tools for writing and presentation skills needs.
āKnowledge of IT lifecycle management
āKnowledge of ITSM - Incident Management, Problem Management, Change Management,
Asset Management, Patch Management