Summary of Job Role

To manage and administer the organisation’s systems, Active Directory and Enterprise backup infrastructure to ensure high availability, security and performance.

Key Responsibilities

1. To install, configure, upgrade and administer Alcatel Lucent wired and wireless network switches, controllers and management modules.
2. To manage and administer Peplinks, Radware Network Load Balancers, HP Aruba ClearPass 802.1x authentications.
3. To perform network problem. issue identification and resolution, network devices firmware patching, bug fixes and upgrading.
4. To perform regular network performance monitoring to identify any possible performance issue and intrusions,
5. To perform ongoing performance tuning, hardware and IOS upgrades, inventory and configuration documentation and capacity planning.
6. Participate and perform annual BCP/ DR exercises, internal and external audits.
7. Managing Microsoft Azure network setup and configuration.
8. Work closely and provide technical support to other IT teams as required.
9. To manage vendor relationship and ensure SLAs are met in accordance with the underpinning contracts.

Job Requirements

1. Advanced Diploma or University degree in the field of Computer Science, Information Systems or Network Engineering, and/or 2-5 years or more of equivalent work experience.
2. Advantage to possess the following certifications: CCNA/ CCNP.
3. Minimum 2 years of experience in either Healthcare or Hospitality industry but not compulsory.
4. Minimum 2 years extensive hands-on experience in managing and administering Alcatel Lucent LAN (Layer-2 and Layer-3) and Wireless technologies.
5. Minimum 2 years extensive hands-on experience in managing and administering Cisco WAN (OSPF, BGP etc) technology.
6. Strong technical knowledge and experience administering and configuring HP Aruba ClearPass and Peplink appliances.
7. Strong experience and/or good knowledge in operation support for 24x7 data centre environment.
8. Good knowledge in Azure Cloud Direct Connect setup.
9. Good knowledge in Incident, Problem and Change Management framework such as ITIL.
10. Strong written, oral, interpersonal communication and presentation skills.
11. Excellent analytical and problem-solving skills (via wireshark).
12. Highly self-motivated and directed.
13. Ability to effectively prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Work in Project Team to develop and document Project BIM-Model according to Company standards and processes
• Responsible for the CAD drafting and modelling of piping, HVAC, sanitation / plumbing system and electrical system / power plant layouts
• Create and modify existing engineering design and models
• Coordinate and communicate with clients, consultants, contractors and project team members
• Ensure drawing and design meet projects / tenders deadline
• Coordinate with Clients and Consultants on design, construction and submission aspects of projects
• Preparation, coordination and modification of M&E drawings for tender and submission to Authorities and consultants

Requirements

• Minimum Specialist Diploma in Building Information Modelling (BIM) or related field
• Good knowledge of CAD software and well-versed in using BIM software / tools, such as Autodesk Revit
• Minimum 3 years of related working experience in the M&E Construction Industry
• Possess strong initiative, resourceful, independent and technologically forward-looking
• Demonstrated problem-solving skills with the ability to critically analyse issues and creatively identify solutions
• Independent, meticulous and demonstrate initiative
• A team player

About Doxa Holdings

We are an early-stage Procure-to-Pay-to-Finance Ecosystem start-up that tackles industry pain points, improve workflow and communications, and creates a unique bond between parties. Through award-winning cutting-edge technology and innovation, we’re disrupting the industry with a revolutionary SaaS platform for B2B. With Series A funding, we are considering the next phase of talent to help us take our disruptive solution more aggressively to market.

Role

We are looking for a Revenue Operations Associate to manage and optimize the revenue operations process.

You will be responsible for working closely with the sales and marketing teams to align efforts and using data and analytics to measure and improve performance. The ideal candidate will have experience in revenue operations, strong analytical and problem-solving skills, and a deep understanding of the sales process.

This role reports to the Head of Commercial.

Responsibilities:

Process Ownership

• Manage and optimise the revenue operations process, from lead generation to customer acquisition and retention.
• Manage the process of optimising product pricing.
• Own the New Business sales quotation, Existing Business up-sell and cross-sell and Renewals process.

Teamwork

• Work closely with the sales and marketing teams to align efforts and ensure a seamless customer experience.
• Provide training and support to team members on revenue operations best practices and tools.

Analytics

• Use data and analytics to measure and improve performance, including tracking key metrics such as lead conversion and retention rates.

Process Improvement

• Collaborate with other departments, such as product and customer success, to identify and implement process improvements.
• Identify and resolve challenges and issues within the revenue operations process.
• Contribute to the development and continuous improvement of the revenue operations process.

Market Knowledge

• Stay informed about industry trends, competitor offerings, and emerging technologies. Share market insights and feedback with internal teams to contribute to product development and improvement.
• Stay informed of up to date on industry trends and best practices in revenue operations.
• Conduct market and customer research to understand the target audience and identify opportunities for growth.

Networking

• Attend industry events and conferences to build relationships and promote the company.

Qualifications:

• 2-3 years of experience in revenue operations or a related field, preferably in a start-up environment
• Strong analytical and problem-solving skills, with experience using data and analytics to improve performance.
• Demonstrated experience in using or implementing sales and marketing tools, such as customer relationship management systems.
• Excellent communication and collaboration skills, with the ability to work effectively with a team.
• Strong Understanding of sales processes and the company’s target audience and goals
• Ability to conduct market and customer research to identify opportunities for growth.
• Strong project management skills, with the ability to prioritize and manage multiple tasks and projects.
• Flexibility and adaptability to change.
• A desire to learn and grow in the revenue operations field, and a willingness to continuously improve and develop skills.
• Bachelor’s degree in business, marketing, or a related field.

Benefits:

We offer a competitive compensation package, including base salary, performance-based bonuses, and benefits such as health insurance and professional development opportunities. Joining our team means becoming part of a dynamic and collaborative environment that values innovation and growth.

If you are a driven revenue operations professional with a passion for SaaS solutions and a strong desire to make a significant impact, we invite you to apply and help shape the future of Doxa Holdings.

To apply, please submit your resume and a cover letter detailing your relevant experience and accomplishments in revenue operations.