Job Summary

We are looking for an IT Operation Engineer to be part of a global communication team, involved in providing support from business-as-usual (BAU) operations as well as changes to global strategic projects to the traders in banking sector and giving them a superior end user experience.

Mandatory Skill-set

• Degree in Information Technology, Computer Science, Computer Engineering, Electrical Engineering;
• Has at least 5 years proven experience in financial services preferably in trade floor;
• Experience working in banking environments or other highly regulated environments;
• Experience working with IPC Unigy, IP turrets, media gateways and NICE voice recorders;
• Experience in Windows Desktop, Window Server (2012, 2016, 2019);
• Experience in managing and responding to system audits;
• Knowledge on SIP technology;
• Knowlege on network, protocols and firewalls;
• Good understanding on operational security guidelines and risk management;
• Good understanding on security monitoring and vulnerability management;
• Exhibit excellent communication skills to effectively interact with both technical and non-technical stakeholders;
• Demonstrate proficiency in troubleshooting and adeptness in problem-solving.

Desired Skill-set

• Knowledge on SQL, IPC Uniqy and IMR voice recording.

Responsibilities

• Part of the global communication team, involved in providing support from day-today operations;
• Provide project support for enhancement or changes to global strategic projects for traders in the dealing rooms;
• Responsible to support the voice recording, hoot & intercom and the integration of communication-enabled business workflow applications;
• Manage and respond quickly to incidents, investigate & provide resolution;
• Support and troubleshoot issues with trading applications & interfaces, either locally or through 3rd party service providers;
• Liaise with third party vendors for any issues or escalate the issue to the next level;
• Provide timely status updates to relevant parties.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

To manage infrastructure in the Asia region

To be the 2nd level of infrastructure support for all countries in the Asia region

To consult infrastructure implementation/operation in all countries in the Asia region.

To build and drive regional infrastructure in the Asia region.

To propose and drive the business with information technologies.

Any ad-hoc duties or tasks as assigned

Requirements:

Minimum 5 years of experience in SI environment

Graduate in computer science or similar.

Required general knowledge and experience in enterprise infrastructure architecture in multiple countries.

Required regional optimization view for designing/managing business applications.

Required strong documentation skills.

Required strong team-building skills.

MCSE that is related to the server, SharePoint, and Azure is advantageous.

CCNA or higher CISCO certificate holder is advantageous.

CCNP Security or relevant network security certificate holder is advantageous.

Experience in the construction industry/Japanese MNC is advantageous.

Responsibilities

• Be part of a regional team supporting the Third-Party Risk Management framework implementation and planning of process enhancement initiatives in APD
• Identify opportunities for efficiency and effectiveness by optimizing TPRM process
• Work closely with stakeholders from IT, TPRM 3 lines of defense, as well as other relevant functions to drive TPRM initiatives
• Implement and configure TPRM system to support effective TPRM controls
• Promote awareness of TPRM in the organization

Requirements

• Bachelor’s degree with 7 years working experience in banking or financial services, during which at least 5 years were in the capacity project management supporting Third-Party Risk Management or other Risk topics
• Able to operationalize policies into practices
• Good communication and interpersonal skills
• Track record of supporting regional project would be advantageous
• Working experience in implementation and/ or configuration of TPRM system would be advantageous

• Manage Day to day operations Infrastructure on Microsoft Platform - AD, GPO, WSUS, Netbackup and Vmware etc
• Manage monitoring infra using SolarWinds for all VMs and OS services.
• Work with cross-functional (Apps, Network and Cyber Security) teams for service request or incidents.
• Monitor system performance, troubleshoot issues, and implement necessary fixes or enhancements.
• Conduct regular system health checks and capacity planning to anticipate and address potential bottlenecks.
• Implement security best practices and ensure compliance with industry standards.
• Collaborate with vendors and technical support teams to resolve complex technical issues.
• Document system configurations, processes, and procedures for knowledge sharing and future reference.
• Perform monthly patching cycle.
• Resolve all incidents within SLA.

Requirements:

• Minimum three (3) years of IT experience, with two (2) years of server and virtualisation platform operations management experience; and backup infrastructure operations experience.
• Patch management experience for Windows systems.
• Strong Working knowledge on VMWare Cluster, Storage LUNs creation.
• Working Knowledge monitoring tools like SolarWinds, for day-day monitoring and incident resolution.
• Knowledge on CyberArk PIM process.
• Preferably possess patch management experience for Linux/Unix systems and patch automation experience.
• Preferably VMWare Certified Professional, Microsoft Certified System Administrator or equivalent.
• Preferably have experience in an enterprise organisation, managing more than 1000 systems.
• Ability to operate odds hour and standby duty
• Team Player