Your main missions and responsibilities will be:

• Rolling out Hotel Management Agreements and Hotel Franchise Agreements based on standard process
• Negotiating with owners and legal advisors of Hotel Management Agreements, and Hotel Franchise Agreements and all related documents
• Preparing and adapting template documents related to the management and franchising of hotels in different legal environments and jurisdictions
• Following-up on related legislation changes with the support of external advisors
• Cooperating with the compliance team in relation to KYC review process for hotel management deals and other related compliance matters
• Providing legal support to management operations teams
• Engaging with external legal counsel to address foreign jurisdiction legal matters (corporate legal requirements, due diligence, registration requirements, etc.)
• Ensuring documents are compliant with Accor Group policies & procedures and maintaining an understanding of the impact of any changes in Accor Group policies, organizational structure, and procedures
• Preparing and implementing branded residences related documentation based on standard process
• Ensuring and implementing due diligence in relation to Hotel Management Agreements and Hotel Franchise Agreements
• Liaising with Accor Group departments in relation to intellectual property matters
• Preparing and implementing technical support documentation regarding hotel development projects
• Liaising with other departments involved in the development and operation of hotels (e.g. IT, Technical, Distribution, Loyalty, Sales etc.)

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient. 

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise. 

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission! 

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money. 

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance

• Proactively contribute to, own, create, track key metrics and results  for your product team, keeping them accountable throughout the quarter

• Support senior analysts by conducting research, preparing reports, and visualisations

• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother

• Building the framework for managing risk, customer and payment agent experience

• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights

• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to: 

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!

• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.

• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.​​​​​​

We’re looking for a Global Products Operations Senior Specialist to join our team, focusing on Assets or Cards Operations (Issuance) within the Global Products Operations area: 

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

A Global Products Operations Senior Specialist's role is to support Product Teams as a representative of the Payment Operations organisation - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team:

• Provide daily support to regional Payment Operations Teams with Global Products which include Cards Issuance or Assets and any other global products, features and processes that are born over time;

• Maintaining consistent and high level execution of recurring responsibilities within the designated domain;

• Work with regional Payment Operations teams, product managers and developers of multiple product teams to find solutions and opportunities for process optimisation;  

• Coordinate new products/partners set-up, testing and launches from operational side;

• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in- and outside of the organisation (from Finance to Compliance and beyond);

• Own training, communication and documentation of Global Products Operations domains;

• Acting as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;

• Act as first point of contact for global products in Payments Operations organisation as well as Product teams 

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

If you're interested in the position, please apply by submitting your CV and cover letter in one document, and answering the application questions.

In the cover letter, please bring an example of how you have contributed in your team or within the organisation to improve our current processes or of a project that you have led. 

This is a global, multi-discipline team responsible for architecting and delivering secure, robust, and innovative solutions which would enable the development teams to build and deploy new applications as well as migrate selected existing applications into the public cloud.

The team works with multiple public cloud providers and are presently looking for an experienced Cloud Engineer familiar with various cloud concepts, services, and tools, preferably from multiple public cloud providers but primarily in the Cloud Identity and Access Management (CIAM) space. The candidate will be involved in multiple aspects of the team’s work, including evaluation of new cloud products and services, and integrating them into standard client cloud solutions.

• Providing IAM solutions for migrating existing or integrating new applications in the Client environment across multiple Cloud providers including but not limited to Azure and AWS
• Provide IAM services for complex, multi-tier applications that are migrating to Cloud Platforms
• Selecting appropriate IAM Cloud controls for migrating applications based on given requirements
• Working in a globally distributed team to provide innovative and robust Cloud centric solutions
• Closely working with Vendors to develop and deploy Cloud services to meet customer expectations
• Integrate, configure, document, and deploy compliant infrastructure and supporting services in the Cloud platform
• Design, Optimization and Document the Operational aspects of the Cloud platform
• Troubleshooting problems, resolving root cause, and where possible, fixing the bug(s)
• Collaborate with Risk Management to ensure necessary controls to Cloud services are deployed and tested Skills Required:
• Strong knowledge of Azure AD and related services such as Conditional access, Identity protection, Privileged identity management, etc.
• Strong knowledge of authentication with SAML, OAuth, OpenID, and Kerberos
• Experience in providing Federated Identity with solutions such as PING Federate or ADFS
• Knowledge of the Zero Trust Architecture principles
• Prior experience in providing RBAC solutions for AWS and Azure
• Experience creating technical architecture documentation
• Strong communication and written skills
• Strong scripting and automation abilities including PowerShell and/or Python

Skills Desired:

• Prior experience in the Identity space with a background in Active Directory or similar LDAP stores
• Working knowledge of Azure Active Directory Connect synchronization software or similar technology
• Prior experience using compliance assurance tooling such as Prisma Cloud
• Prior experience with products from HashiCorp such as Terraform, Vault and Consul
• Prior experience with risk control frameworks and engagements with risk and regulatory functions
• Knowledge and experience of working with CI/CD frameworks and methodologies such as automated testing (unit / integration) and release pipelines (e.g. Jenkins, GitHub Actions)
• Experience in the financial industry