General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
• Schedules, assigns, and plans the work of carpentry shop personnel performing a variety of carpentry projects.
• Plans and develops work schedules, equipment usage schedules, priority of carpentry expenditures, and procedures for equipment maintenance.
• Estimates material and labor.
• Monitors the acquisition and use of materials.
• Maintains time, payroll, and material records, and submits reports.
• Trains or informs employees of new work methods or procedures, changes in safety regulations, work policies, construction codes, and the like.
• Ensures budgeting guidelines are met; prioritizes shop expenditures and assists in preparation of capital and operations budgets.
• Interprets University and department policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards.
• Reviews plans and specifications for future buildings, and inspects new buildings to ensure quality work and code and specifications compliance.

Job Description & Requirements

• Maintain cleanliness, upkeep, organization, and maintenance of the restaurant space
• Communicate standard operation procedures to staff to assure quality and consistency of service
• Know menu, menu prices, and composition of food and beverage menu items; be familiar with all daily specials with proper plating procedures and restaurant promotions

Good Knowledge of multi cuisine and good communication skills in particular for this position

· Must be able to work weekends, public holidays and on split duty

· Must possess service oriented attitude and be adept at handling guests

. Must be able to work under stress and be adaptable

Responsibilities

• Ensures that guests have a pleasant and memorable dining experience
• Monitors setup, maintenance, cleanliness and safety of Dining areas
• To answer questions regarding menu and assist with menu selections
• Supervises and trains the Staff to standards of excellence
• Complete opening and closing duties/checklists in a timely fashion.
• Coordinate food service between kitchen and dining staff.
• Check with guests to ensure satisfaction with each food course and beverages.
• Present an accurate final bill to guests and process payment.
• Any other duties related to food and beverage service assigned by the manager.

Qualifications & Requirements

• Good communication, spoken and written skills
• Excellent guest service skills.
• Customer service skills, able to positively interact with guests

Join Our Tiong Bahru Bakery Family as a Service Captain!

Are you passionate about customer service, hospitality, and artisan baked goods? Tiong Bahru Bakery is looking for enthusiastic Service Captains to lead our team in delivering an exceptional bakery experience. As a Service Captain, you’ll ensure each guest feels welcomed, manage daily service flow, and inspire a team in a warm, vibrant setting. If you thrive in a dynamic environment and have a love for French-inspired pastries, we want you to be part of our bakery community!

Our Outlets that are looking to hire

• Cluny Court
• Raffles City
• Vivo City
• Gem
• Wisma (Flexi)
• East Coast (Flexi)

Remuneration Structure

• Up to $2,500 Completion Bonus (Terms and Conditions Applied)
• End-year performance bonus
• Medical and Dental Insurance Coverage
• Staff meals and drinks provided
• Team member Referral Bonuses
• Great annual leave

Job Requirements
44 hour 5 day work week
Comfortable to work on weekends and public holidays when required to

Join us today!

Job Responsibilities include, but are not limited to

Installing and fixing cabinets, shelving, fitted furniture, drywall, and insulation

Adding fixtures and fittings such as door handles, locks, hinges, and closures

Reading blueprints and designs to work to specifications prepared by other construction professionals, architects, and building code recommendations

Carry out daily painting work, and varnishing of wooden material according to procedures and specifications

Plastering work

Maintain daily housekeeping at the workplace

Maintain working tools and equipment in good condition

Follow safe work practices in all aspects of the work

Any other duties assigned by the Chief Engineer.

Qualifications

3 years of working experience, preferably with relevant hands-on experience in building-related or hospitality industry

Experience in using hand and power tools such as drills, chisels, sanders, saws, and nail guns

Joinery and cabinet-making skills

Mixing of color to match color for the varnishing work

Resourceful, proactive, and team player

Service-oriented with a good personality

Key Responsibilities:

• Dusting and wiping furniture and fixtures.
• Vacuuming and mopping floors.
• Cleaning and sanitizing restrooms.
• Emptying trash and recycling bins.
• Washing windows and mirrors.
• Cleaning and disinfecting common areas.
• Assisting with other cleaning tasks as assigned.
• Maintaining the cleanliness and organization of cleaning supplies and equipment.
• Adhering to all safety and health regulations.

Required Skills & Experience:

• Experience in commercial or residential cleaning preferred.
• Ability to work independently and as part of a team.
• Strong work ethic and attention to detail.
• Ability to lift and carry moderate weights.
• Ability to work in a fast-paced environment.

How to Apply:

If you are interested in joining our clean team, please submit your resume at [email protected] or Whatsapp us at +65 8690 1810

NO AGENTS PLEASE.

At One Heart, we value diversity and strive to create an inclusive workplace for all.

Job Description & Requirements

• Good attitude / communication skills
• Computer literate (MS Word & Excel)
• Multi-tasking
• Invoice + quotation
• Able to work independently

Additional Company Information

Company Name : Yang City Roofing & Builders Pte Ltd

Registration No. : 201003292W

Regular Hours: Mondays – Fridays @ 9:00am to 6:00pm, Saturday @ 9:00am to 1:00pm

Location : No. 39 Woodlands Close #02-21, Mega@Woodlands Sinagpore 737856

Interested candidates kindly email resume to [email protected]

• Good attitude / communication skills
• Computer literate (MS Word & Excel)
• Multi-tasking
• Invoice + quotation
• Able to work independently

Additional Company Information

Company Name : Yang City Roofing & Builders Pte Ltd

Registration No. : 201003292W

Regular Hours: Mondays – Fridays @ 9:00am to 6:00pm, Saturday @ 9:00am to 1:00pm

Location : No. 39 Woodlands Close #02-21, Mega@Woodlands Sinagpore 737856

Email: [email protected]

Job Responsibilities

• Ensures that guests have a pleasant and memorable dining experience
• Monitors setup, maintenance, cleanliness and safety of Dining areas
• To answer questions regarding menu and assist with menu selections
• Supervises and trains the Staff to standards of excellence
• Complete opening and closing duties/checklists in a timely fashion.
• Coordinate food service between kitchen and dining staff.
• Check with guests to ensure satisfaction with each food course and beverages.
• Present an accurate final bill to guests and process payment.
• Any other duties related to food and beverage service assigned by the manager.

Job Requirements

• Good communication, spoken and written skills
• Excellent guest service skills.
• Customer service skills, able to positively interact with guests

To plan, develop and manage bancassurance business portfolio with bank partner/s.

To develop and develop retail distributions opportunities, digital initiatives, and ensure business handled is in line with company’s underwriting guidelines and compliance

Requirements:

• Tertiary qualification with relevant experience in partnership development, marketing, distribution of insurance, banking, financial services – affinity products/service programs
• Possess relevant general insurance qualifications

Interested applicants, please forward your updated resume to [email protected]

Responsibilities

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Requirements and skills

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Able to work on weekend and public holiday

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

Position Overview:
We are seeking an experienced and dynamic General Manager to lead our construction company in Singapore. The General Manager will oversee the entire spectrum of operations, ensuring efficient project delivery, strategic growth, and organizational excellence. The ideal candidate will bring a proven track record in construction management, strong leadership abilities, and a deep understanding of Singapore's construction industry standards, regulations, and practices.

Key Responsibilities:

Strategic Leadership:

• Develop and implement the company’s strategic vision and operational plans.
• Drive business growth through identifying opportunities, fostering partnerships, and expanding market share.
• Ensure alignment of all departments with the company’s goals and objectives.

Operational Oversight:

• Manage day-to-day operations, including project planning, execution, and completion within timelines and budgets.
• Oversee tendering, contract negotiations, and vendor relationships.
• Implement quality assurance processes to meet safety, compliance, and regulatory standards.

Financial Management:

• Develop and manage the company’s budgets and financial goals.
• Monitor project profitability and operational costs, ensuring fiscal accountability.
• Oversee invoicing, cash flow, and financial reporting to stakeholders.

Team Management:

• Lead, mentor, and manage cross-functional teams, including project managers, engineers, and administrative staff.
• Promote a culture of collaboration, innovation, and continuous improvement.
• Recruit, onboard, and retain top talent in alignment with organizational needs.

Stakeholder Engagement:

• Build and maintain strong relationships with clients, government agencies, consultants, and other stakeholders.
• Represent the company at industry events and forums, enhancing its reputation and market position.
• Address and resolve conflicts or challenges that may arise during projects.

Requirements:

Education & Experience:

• Bachelor’s degree in Civil Engineering, Construction Management, or a related field (Master’s degree is a plus).
• Minimum of 10 years of experience in the construction industry, with at least 5 years in a senior leadership role.
• Proven track record of managing large-scale construction projects and teams.

Technical Skills:

• Strong knowledge of Singapore’s construction regulations, safety standards, and building codes.
• Proficiency in project management tools and construction-related software.
• Understanding of financial principles, including budgeting, forecasting, and cost control.

Leadership & Communication:

• Excellent leadership, decision-making, and problem-solving skills.
• Strong interpersonal and communication abilities, with the capacity to liaise effectively with diverse stakeholders.
• Ability to lead and inspire teams in a fast-paced and dynamic environment.

Personal Attributes:

• High level of integrity, professionalism, and accountability.
• Strong organizational skills with attention to detail.
• Results-driven, with the ability to manage multiple priorities and deadlines.

• To assist the Project Manager in managing a construction site in its day to day operations.
• Supervise all construction worker and solve disputes between workers if required.
• To carry out inspection of workers' personal protection equipment and safety gear in order to adhere to the company's safety policies.
• Proven experience as construction foreman In-depth knowledge of construction procedures, equipment and OSH guidelines.
• Min 2 years of relevant working experience
• Weekend duty is required, must be willing to work 6 days work week.
• Must be willing to work overtime if required.

• Cleaner cum cook - preschool
• Working days: Monday - Friday
• Salary: $1500-$1800
• Location: Islandwide

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

Cook

• Simple cook for student
• Ensure hygiene of kitchen, wash dishes

Cleaner

• To sweep and mop floors daily.
• Vacuum classroom floor, mop classroom floor with disinfectant, clean and wash classroom tables, chairs and school equipment and devices.
• Ensure toilets and hand wash basins throughout the centre are stocked toilet paper and hand soap.
• To empty all waste, rubbish and recyclables in the appropriate disposal area.
• Perform any other duties assigned by your superiors.

• Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
• Schedules, assigns, and plans the work of carpentry shop personnel performing a variety of carpentry projects.
• Plans and develops work schedules, equipment usage schedules, priority of carpentry expenditures, and procedures for equipment maintenance.
• Estimates material and labor.
• Monitors the acquisition and use of materials.
• Maintains time, payroll, and material records, and submits reports.
• Trains or informs employees of new work methods or procedures, changes in safety regulations, work policies, construction codes, and the like.
• Ensures budgeting guidelines are met; prioritizes shop expenditures and assists in preparation of capital and operations budgets.
• Interprets University and department policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards.
• Reviews plans and specifications for future buildings, and inspects new buildings to ensure quality work and code and specifications compliance.

Job Summary:

Our client, a regional bank, is seeking a Receptionist cum General Admin to join their team. The ideal candidate will have prior experience in a banking environment and will be responsible for providing reception services as well as supporting general administrative tasks. The role requires excellent communication skills, attention to detail, and the ability to manage a variety of administrative duties efficiently.

Key Responsibilities:

Reception Duties:

• Act as the first point of contact for all visitors, clients, and employees, providing a courteous and professional greeting.
• Answer and direct incoming calls, ensuring they are directed to the appropriate department or individual.
• Manage the reception area, ensuring it is tidy, welcoming, and appropriately stocked with necessary materials (e.g., brochures, pens, etc.).
• Schedule and coordinate appointments, meetings, and conference room bookings as required.
• Handle inquiries and provide general information in a timely and efficient manner.

General Administration:

• Provide administrative support to various departments, ensuring smooth day-to-day operations.
• Manage and organize office supplies, ensuring stock levels are maintained and ordering new items as needed.
• Prepare, edit, and proofread correspondence, reports, presentations, and other documents.
• Assist in organizing company events, meetings, and training sessions.
• Maintain filing systems, both electronic and physical, ensuring records are up-to-date and easily accessible.
• Perform data entry and document management tasks in a timely manner.
• Ensure office facilities/equipment (e.g., printers, computers, telephones) are in working order and arrange for maintenance as necessary.

Requirements:

• Minimum 3-5 years of experience in a reception or general administrative role, with at least 2 years of experience working in a banking or financial services environment.
• Strong knowledge of banking operations and financial processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to learn new software tools as needed.
• Familiarity with office equipment (e.g., fax machines, printers, copiers) and basic IT troubleshooting.
• Strong communication skills, both verbal and written, with a professional phone manner.
• Excellent organizational and multitasking abilities, with the capacity to prioritize effectively in a fast-paced environment.
• High attention to detail and the ability to maintain confidentiality at all times.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving abilities and the ability to address issues promptly and effectively.
• Strong customer service orientation with the ability to engage professionally with a diverse range of individuals.
• Proactive attitude with the ability to anticipate needs and take initiative.

EA License Number: 23C1935 | EA Personnel Number: R1551292

Job Description

• Industry/ Organization Type: Cleaning Service
• Position Title: Cleaner
• Working Location: Island Wide
• Working Hours: 5.5 days (8 am-5 pm)
• Salary Package: Basic $2,500 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Perform a variety of cleaning and maintenance tasks, ensuring all areas meet high standards of cleanliness.
• Execute daily tasks professionally in accordance with the company’s commitment to excellence.
• Inspect and maintain equipment, ensuring it remains in safe working condition.
• Identify and report any pest control or maintenance issues to management for immediate action.
• Follow safety guidelines and company procedures to deliver services efficiently and safely.
• Collaborate with team members to complete projects on time and exceed client expectations.
• Maintain regular communication with clients to ensure their needs are met and provide feedback to supervisors.
• Continuously uphold company’s values of professionalism, integrity, and reliability in every task.

APPLY NOW!!!

• Having relevant experience in cleaning, pest control, or environmental services is an advantage.
• Strong attention to detail and a high level of professionalism.
• Ability to follow safety guidelines and handle cleaning chemicals and equipment responsibly.
• Good communication skills, able to interact with clients and team members.
• Willingness to work flexible hours, including weekends, when required.
• A team player with a positive attitude and a commitment to delivering high-quality service.
• Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69802 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Part time admin and acccounts assistant ( 3 days office 2 days work from home )

Occupation

Administrative Accounts Assistant

Job Description & Requirements

What you will be doing on a daily basis

• Customer Billing
• Follow-ups with existing clients to schedule delivery
• Email Correspondence
• Data entry
• Accounts entry

Job requirements

• strong communication skills
• able to write and converse in English
• Able to use QuickBooks accounting system

Working hours ( please take note before applying for the job )

4 to 6 hours daily

Working location

37 defu lane 10

Please note this is a direct hire ( do expect to start work within 1 to 2weeks )

please submit a resume via the portal here

things to include

• Name
• address
• contact details
• if you require any work passes to work in Singapore
• your work history

Responsibilities

• Ensures that guests have a pleasant and memorable dining experience
• Monitors setup, maintenance, cleanliness and safety of Dining areas
• To answer questions regarding menu and assist with menu selections
• Supervises and trains the Staff to standards of excellence
• Complete opening and closing duties/checklists in a timely fashion.
• Coordinate food service between kitchen and dining staff.
• Check with guests to ensure satisfaction with each food course and beverages.
• Present an accurate final bill to guests and process payment.
• Any other duties related to food and beverage service assigned by the manager.

Qualifications & Requirements

• Good communication, spoken and written skills
• Excellent guest service skills.
• Customer service skills, able to positively interact with guests

Job Description:

• Manage a site team
• Supervise General Cleaning operations
• Supervise Toilet Cleaning operations
• Plan and supervise periodical cleaning task
• Ad hoc cleaning as per Operations / Area Manager instructions
• Track and report daily attendance
• Perform quality checks and join inspection with OM and client
• Handle feedback from clients
• Interview and recruit cleaners

Job Requirement:

• Holding a class 3 driving license
• Good leadership skills
• Always setting as a role model to the team
• Have good customer service quality and cleaning standards​​​​​​​
• Good interpersonal and communication skills

The Restaurant General Manager of Butcher’s Block is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant General Manager, you will act the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

Candidate's Profile

Knowledge and Experience

• Bachelor Degree in Food and Beverage/Hospitality Management or extensive hands-on experience in similar restaurant concept.
• Minimum of 5 years of experience in the hotel or free-standing restaurant and bar environment, minimum 2 years in similar position.
• Prior work experience in Asia, Singapore or Southeast Asia preferred.
• Accustomed to and comfortable with media exposure.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Involvement in reservations and understanding of Revenue Management processes.
• Thrives in large scale operation and high volume operation.
• Detailed knowledge of culinary trends.
• Strong understanding of sustainability.
• Familiar with LQA and Forbes standards.

Competencies

• Extrovert, sociable, and avid representing the outlet and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and sets trends.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates actions together with Restaurant Chef In-Charge.
• Sense of urgency and able to priorities.
• Good business acumen.

Restaurant Profile

Butcher’s Block is an avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. Helmed by new Chef de Cuisine Jordan Keao, who was born and raised in Hawaii where cooking, fishing, hunting and farming are a part of everyday life, it exhibits the highest quality of produce, meats and seafood sourced from around the world translated through fire. Feast your eyes on premium meats hanging in the Meat Vault and over 200 exciting wine labels, including a good selection of natural wines, in the Wine Library.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

About Us:

We are a trusted residential cleaning company dedicated to providing top-quality cleaning services to homeowners. Our team takes pride in creating clean, comfortable, and healthy living spaces. We are looking for reliable and detail-oriented individuals to join us on a part-time basis, with the potential to transition into a full-time role based on performance and company needs.

Position Overview:

As a Part-Time Residential Cleaner, you will be responsible for cleaning and maintaining homes to the highest standards. This role is perfect for individuals looking for flexible hours with the opportunity to grow into a full-time position.

Key Responsibilities:

• Perform general residential cleaning, including sweeping, mopping, vacuuming, dusting, and sanitizing surfaces.
• Clean kitchens, bathrooms, bedrooms, and living areas according to company standards.
• Change bed linens and organize household items as needed.
• Handle cleaning supplies safely and efficiently.
• Follow client-specific cleaning requests and company checklists.
• Maintain professionalism and provide excellent customer service.
• Report any maintenance or supply needs to the supervisor.

Requirements:

• Previous residential cleaning experience is a plus but not required – we provide training!
• Strong attention to detail and ability to work independently.
• Reliable, punctual, and committed to delivering high-quality work.
• Ability to perform physical tasks such as lifting, bending, and standing for extended periods.
• Must be available for [mention specific shifts, e.g., mornings, afternoons, weekends].
• A positive attitude and willingness to learn.

What We Offer:

• Flexible work schedule – great for students, parents, or those seeking extra income.
• Competitive hourly pay with opportunities for bonuses.
• Training and career development to help you grow in the cleaning industry.
• Opportunity to convert to a full-time position based on performance and company needs.
• A supportive and professional team environment.
• Company transport from woodlands

Join Our Team!

If you’re looking for a part-time opportunity with room for growth, apply today!