Overview

Proactively brings impactful industry insights into customer engagements and coaches and influences others internally on how to do this. Coaches team through the sales process. Proactively coaches their team to remove consumption blockers in pre-sales. Guides their team to assess customer needs and connect the need to Microsoft technology. Coaches their team to expand the relationship with customers/partners. Leads their team to develop solution strategies for driving and closing strategic opportunities. Leads the team to identify new partners and evaluate partner capabilities. Guides their team to apply the orchestration model. Supports their team on participating in Microsoft events. Acts as the spokesman for Microsoft at external events. Coaches team about Microsoft technology differentiators/competitive advantage. Leads their team to optimize the portfolio and facilitate customer innovation. Guides their team on ensuring customer/partner satisfaction. Drives and oversees integrated strategic planning. Guides their team regarding client performance, in whitespace analysis. Oversees the end-to-end business. Completes required training and obtains relevant product and role certifications. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Responsibilities

Sales Excellence

• Drives and oversees integrated strategic planning to exceed cloud growth, drive consumption, and Support revenue and gain market share for the Solution Areas. Drives the integration of that all local, regional and corporate resources (e.g., Digital, Global Black Belts, FastTrack) into the strategic plan. Discusses progress against plan in rhythm of business (ROB) meetings (e.g., Quarterly Business Connect [QBC], Virtual Solutions Unit [VSU]) and aligns the plans of their team across departments. Engages with executives to bring a more strategic perspective into the business plan.
• Oversees the end-to-end business across geographical regions. Ensures their team meet targets (e.g., sales, usage, customer acquisition) and operational standards and maintains the health of metrics within the assigned subsidiary/area. Interacts with Corporate leadership and executive-level stakeholders to get support for their team and the geographical regions.
• Proactively promotes development of deep and influential relationships with client contacts. Guides their team on ensuring customer/partner satisfaction and facilitates the resolution of technical issues for strategic accounts. Establishes standards for customer/partner experiences. Ensures customers are made aware of new technology innovations.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Mentors/coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain certifications as required. Seek additional learning opportunities and prioritize to enhance effectiveness.
• Guides their team regarding client performance, in whitespace analysis, and identifying potential new business in their assigned territories. Develops and aligns the analysis approach across the organization. Acts as a thought leader and clears opinions and perspectives from business analysis.
• Leads their team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation to drive growth by leveraging technology, industry and partner expertise. Builds new market by leveraging deep technology expertise and resources.

Sales Execution

• Leads their team to support the account teams and drive conversations with strategic/high-potential customers. Facilitates stakeholders (e.g., Customer Success team unit, account-aligned team unit, Consulting, One Commercial Partner [OCP] organization) to build pipeline across territories. Sets best practices on social presence and guides others, and drives consistency across domains/regions. Coaches team through the sales process (e.g., negotiation, commercial terms, compelling presentation). Applies Microsoft's sales process (MSP) and Microsoft Consumption Process (MCP) to determine the quality of the opportunity/engagement and whether to proceed, and educate the team on how to best address the customer needs. Develops, guides and empowers sales team to think across organizational boundaries and drive cloud businesses growth at or above targets, and accelerate customer value realization through cloud services consumption across solution areas (e.g., modern workplace, apps and infrastructure, data and artificial intelligence [AI] and business applications, security, support), bringing together a unified, unique value proposition for the customers. Influences the technical and product leadership agenda across the Microsoft field and supports the corporate organization. Proactively reports progress to leadership and removes execution obstacles.
• Guides their team on communicating with customers, leveraging their business language, to understand their business needs or facilitates customer interactions to assess customer needs and connect the need to Microsoft technology. Drives cloud businesses growth at or above targets, and accelerates customer value realization through cloud services consumption across solution areas, including Support. Provides direction/guidance on the development of solutions across regions. Helps the team create vision for the customers and develop strategic plans to drive sales and demonstrate business value. Autonomously provides executive sponsorship on large projects and leadership support.
• Leads their team to develop solution strategies for driving and closing strategic, highly complex and valuable opportunities. Drives the implementation of strategies and the collaboration with the account team to ensure alignment. Leads their team on ways to implement and share close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure. Coaches the organization and optimizes performance, responding to customers with agility and speed. Seeks alignment with all stakeholders and partners and removes blockers.
• Coaches their team on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners. Engages C-Suite decision makers to support teams on opportunity discovery and acceleration while maintaining an external network. Proactively leads external innovation circles/sounding boards. Represents their team internally at Microsoft as they engage internal stakeholders. (e.g., Account Team Unit [ATU], Customer Success Unit [CSU], One Commercial Partner [OCP], Worldwide Commercial Business [WCB] Solution Area Leads, Global Black Belts).
• Proactively coaches their team to remove consumption blockers in pre-sales by collaborating and innovating with partners and other internal regional and global teams (e.g., Digital Win Room [DWR], FastTrack, Global Black Belts) and coaches their team how to engage customers to drive cloud services growth, support and consumption in accounts and new markets. Leads with technical insights on how to grow customer business.
• Proactively brings impactful industry insights with partners into customer engagements and coaches and influences others internally on how to do this. Influences Microsoft's strategic direction across various markets. Acts as a thought leader in digital transformation across solution areas to advise customers. Leads a virtual cross-organizational team to drive strategic projects and high impact solution sales deployments that enable digital transformation and deliver business value. May lead partner integration into account/territory planning and customer engagements. Oversees new Digital Transformation projects (e.g., cloud platforms and services) through business outcome selling and expanding customer business decision maker (BDM) connections. Sets a win strategy to accelerate and maintain a sustainable growth. Sets clear criteria and accountability to managers and team.

Scaling and Collaboration

• Guides their team to build a network of partners to cross-sell and up-sell and drive usage. Leads the team to identify new partners and evaluate partner capabilities. Facilitates the development of partner strategies and ensures execution. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and building partner capabilities to build and influence the market. Coaches the team to drive end-to-end business solutions across solution areas, resulting in increased partner satisfaction and partner deal sharing year-over-year. Leads by example to be executive sponsor for Global Independent Software Vendor (ISV) and Global System Integrators (GSIs) and drives sponsorship relationships for all of the Specialist Team Unit (STU) leadership team. Actively participates in the local Partner Governance Council and makes recommendation for Partner Recruitment and Partner Resource Allocation.
• Guides their team to apply the orchestration model with Account Team Unit (ATU), Customer Success Unit (CSU), One Commercial Partner (OCP), Consulting and Global Resources (e.g., Global Black Belts, FastTrack, Digital Win Room [DWR]). Establishes approach and practices to promote communication and collaboration across functions. Contributes to the development of the orchestration model and drives consistency across territories.

Technical Expertise

• Supports their team in participating in Microsoft events. Contributes to setting up the events and promoting best practice sharing across subsidiaries and the adoption from other subsidiaries. Actively participants in the Specialist Sales Leader community. Leads by example to show the learning culture across the organization.
• Acts as the spokesman for Microsoft at external events. Provides expertise to customers/partners and shares knowledge on social media relevant for their market (e.g., LinkedIn). Establishes a sounding board of customers and partners related to technology innovation.
• Coaches their team on business and market knowledge. Reviews wins/losses with the team to determine how to identify systematic and non-systematic issues to resolve. Develops strategies to position Microsoft products, solutions, and/or services (e.g., cloud services and platforms) against competitors. Initiates discussions to share industry trends and insights across the whole organization. Leverages deep technology knowledge and coaches team about Microsoft technology differentiators/competitive advantage.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 8+ years technology-related sales or account management experience OR
• 9+ years technology-related sales or account management experience.
• 5+ years of scaled leadership experience, such as managing a sales team of 10+ sales professionals, sales pipeline management experience, and P&L accountability.

Additional or preferred qualifications

• Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 8+ years technology-related sales or account management experience OR
• Bachelor's Degree in Information Technology, or related field AND 10+ years technology-related sales or account management experience OR
• 12+ years technology-related sales or account management experience, preferably selling business applications and solutions such as CRMs and ERPs.
• 2+ years manager of managers experience.
• Ability to drive influence across different countries in a matrix envrionment.

#MCAPSRegionsASEAN

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Increase revenue and market growth of general laboratory products and solutions in the assigned market segment.
• Handle enquiries from customers and prospects, providing excellent pre-sales and after-sales support.
• Build and maintain positive relationships with existing and potential customers, along with key opinion leaders.
• Monitor market trends and evaluate customer requirements.

Requirements:

• Degree in Marketing or equivalent.
• At least 4 years of sales experience in Laboratory Equipment/Consumables.
• Strong understanding of scientific and general laboratory consumables.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Welcome to our family

We welcome you to be a member of our global, diverse Marriott family. Whether traveling across the city or around the globe we realize the importance of making each guest feel as welcome and secure as possible. Your protective nature and attention to details will play an important role in our success. Here, your work is appreciated as much as your individuality and you will be supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry. Your dedication to safety provides the guest the same sense of security as they feel in their own home.

What you’ll do

• Patrol all areas of the property and assist guests with room access
• Monitor security feeds and conduct daily physical hazard inspections
• Respond to accidents and assist guests/employees during emergency situations
• Defuse guest disturbances and escort individuals from the property if necessary
• Conduct investigations, gather evidence, and facilitate interviews with relevant parties
• Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited coworkers
• Learning and development opportunities
• Encouraging management
• Wellbeing programs
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs

What we’re looking for

• Strong communication skills
• A history of thriving in stressful situations
• A team-first attitude
• A gift for paying attention to the smallest details
• Exercise good judgment and maintain a professional demeanor

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and assist with moving objects weighing in excess of 75 pounds. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

1-month completion bonus

Work Location: Tampines

Work Days / Hours: Mon - Fri, 8.30am to 6pm

4 days WIO; 1 day WFH (Between Tues - Thu)

Job Summary:

Supporting the Payroll Manager, you will handle the full spectrum of payroll function (around 1400 Headcounts) and ensure accurate and timely administration of pay.

Job Duties:

• Process monthly payroll including overtime, allowance, no-pay leave, claims, statutory and other employee payments
• Submit NS make-up pay, maternity and childcare leave claims
• Prepare overpayment recovery letters to resigned staff to claim overpayment due to resignation
• Prepare monthly payroll journals, reports, accruals & cost charging to Finance
• Prepare and send out electronic payslips
• Handle tax clearance submission, monthly CPF submission & annual income tax submission
• Participate and support HR/Payroll Projects
• Handle staff enquiries on payroll matters

Requirements:

• Diploma in Business/HR or equivalent
• Preferably with relevant working experience handling high volume (Min 500 HCs)
• Minimum 2 years of relevant experience in for a fast-paced environment
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Knowledge in Frontier e-HR System is an added advantage
• Proficient in Microsoft Excel (Pivot table/Vlookup)
• Good communication and interpersonal skills
• Meticulous and detail oriented
• 2 payruns (28th and 7th)

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Duration: 5 months contract

Location: MBFC

Responsibilities

• Monthly full set payroll including submission of CPF (3 entities with current headcount of about 330);
• Payroll reports;
• Support yearly salary review and bonus process;
• Employee income tax filing - Yearly IR8E / Tax clearance – IR21
• Filing of Childcare, Maternity, NS, SDL etc claims;
• Government surveys;
• Compensation analysis matters;
• Ad hoc compensation related matters.
• Coordinate corporate credit card related matters, including issuance of cards to new joiners and termination of cards for leavers.
• Statutory reporting on payroll related items (e.g.: annual leave accrual, bonus accrual, etc); and
• Support potential transition to new payroll software.

Requirements

• Degree in Finance / Accountancy with knowledge of HR regulations is preferred.
• Prior experience in using software such as SAP, TIMES, iManage, Chromw River will be advantageous.
• Proficient in Microsoft Excel (such as pivot tables, Lookup etc)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Talent Acquisition cum Payroll Executive

• 5 days, 8.30 am-6pm
• Salary: $3200 -$3500
• Location: Geylang,Company will be moving to Woodlands Senoko in 2026

Job scope:

Singapore branch

• Recruitment activities
• Post vacancies at Fast Job, Jobstreet, Facebook, XHS.
• Will post vacancies at more job portals (Grabjobs/ Staffie/SMS24/7/Telegram/Carousell)
• Liaise with WSG, E2i, SAF regarding their job fairs in F&B sector.
• Liaise with school eg: ITE (recruit through 3 categories- work-study diploma, career talk, post vacancies at their job portal) / At Sunrise Chef Academy/ Ingeus (WSG Outsource Recruitment Partner)
• Prepare Recruitment calendar
• Reply whatsapp messages and call candidates using company recruitment phone
• Screen and assign suitable candidates to AMs/OM. (Assign according to the Google Sheet- Vacancies)
• Contact selected candidates, arrange orientation, training, start working date and register Food Hygiene Course for new join
• Planning for Recruitment Roadshow (Location, Date&Time, Things to prepare before roadshow, Prepare & print A3 Poster, Prepare flyers)
• Arrange interview (eg: Area Manager)
• Ad-hoc duties
• Cover Reception (Receive and transfer calls, receive parcel, collect and distribute letters)
• Apply Work passes

Malaysia branch

• Recruitment activities (Post vacancies at Fast Job, Jobstreet; Prepare LOA)
• Handle payroll
• Key in new join’s profile, resignees’ details, update worker’s salary package (if any)
• Check workers’ working schedule and OT
• Prepare headcount balancing, new join & resignee excel sheet
• Process payroll
• Prepare statutory payment

Requirements:

• At least Diploma in HR management or relevant studies
• With talent acquisition and payroll experience
• Proficient in Ms Excel for keying data

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Location: Tampines

Work hours: Mon - Fri, 8.30am to 6pm [4 days WIO, 1 day WFH (Between Tues - Thu)]

Salary: Up to $4,500 (depending on experiences), with 1 Month Completion Bonus

Job duties:
Supporting the Payroll Manager, you will handle the full spectrum of payroll function (around 1400 Headcounts) and ensure accurate and timely administration of pay.

•Process monthly payroll including overtime, allowance, no-pay leave, claims, statutory and other employee payments
•Submit NS make-up pay, maternity and childcare leave claims
•Prepare overpayment recovery letters to resigned staff to claim overpayment due to resignation
•Prepare monthly payroll journals, reports, accruals & cost charging to Finance
•Prepare and send out electronic pay slips
•Handle tax clearance submission, monthly CPF submission & annual income tax submission
•Participate and support HR/Payroll Projects
•Handle staff enquiries on payroll matters

Requirements:
• Preferably with relevant working experience handling high volume (Min 500 HCs)
• Meticulous and detail oriented
• Knowledge in Frontier e-HR System is an added advantage
• Diploma in Business/HR or equivalent
• Minimum 2 years of relevant experience in for a fast-paced environment
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Proficient in Microsoft Excel (Pivot table/Vlookup)
• Good communication and interpersonal skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/8044

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Talent Acquisition cum Payroll Executive

• 5 days, 8.30 am-6pm
• Salary: $3200 -$3500
• Location: Geylang,Company will be moving to Woodlands Senoko in 2026

Job scope:

Singapore branch

• Recruitment activities
• Post vacancies at Fast Job, Jobstreet, Facebook, XHS.
• Will post vacancies at more job portals (Grabjobs/ Staffie/SMS24/7/Telegram/Carousell)
• Liaise with WSG, E2i, SAF regarding their job fairs in F&B sector.
• Liaise with school eg: ITE (recruit through 3 categories- work-study diploma, career talk, post vacancies at their job portal) / At Sunrise Chef Academy/ Ingeus (WSG Outsource Recruitment Partner)
• Prepare Recruitment calendar
• Reply whatsapp messages and call candidates using company recruitment phone
• Screen and assign suitable candidates to AMs/OM. (Assign according to the Google Sheet- Vacancies)
• Contact selected candidates, arrange orientation, training, start working date and register Food Hygiene Course for new join
• Planning for Recruitment Roadshow (Location, Date&Time, Things to prepare before roadshow, Prepare & print A3 Poster, Prepare flyers)
• Arrange interview (eg: Area Manager)
• Ad-hoc duties
• Cover Reception (Receive and transfer calls, receive parcel, collect and distribute letters)
• Apply Work passes

Malaysia branch

• Recruitment activities (Post vacancies at Fast Job, Jobstreet; Prepare LOA)
• Handle payroll
• Key in new join’s profile, resignees’ details, update worker’s salary package (if any)
• Check workers’ working schedule and OT
• Prepare headcount balancing, new join & resignee excel sheet
• Process payroll
• Prepare statutory payment

Requirements:

• At least Diploma in HR management or relevant studies
• With talent acquisition and payroll experience
• Proficient in Ms Excel for keying data

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

• Develop new business partnership/opportunities and plans specific sales approaches
• Pro-actively explore business opportunities and expand market share
• Possess and apply detailed product knowledge as well as thorough knowledge of client's business.
• Introduction of new products/services to clients and organize visits to current and potential clients.
• Responsible for retaining long-term customer relationships with established clients.
• Negotiate agreements to generate win-win scenarios that ensure a long-term customer relationship
• Maintain close relationships with key accounts, and ensure that the company’s products are meeting
• their requirements where possible. Appraise current and planned customer needs and advise on the
• application of company products and services to customer
• Manage customer issues (inquiries, feedback, complaints, etc.)
• Develop solutions to problems within budgetary constraints.
• Work closely with internal teams and conduct products training to customers

Job Requirements:

• Diploma/Degree in Science, Pharmaceutical Science, Business Administration, Specialized in Sales & Marketing
• At least 2 - 3 years’ experience in Sales & marketing especially in the field of marketing (product, category, and/or brand) Nutrition/FMCG/Pharmaceutical healthcare preferred
• Strong stakeholder communication and management skills
• Good time management and organizational skills.
• Proficient in Microsoft Office

Location : Bugis

Salary : S$5,000.00 ( with transport allowances)

Interested applicants please send your resume to [email protected]

We regret that only short-listed candidates will be notified.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Position title: Digital Marketing Specialist

Working location: Pasir Panjang

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3000 to $3600

Responsibilities:

• Oversees brand integrity, messaging, and strategy alignment across all stages in the marketing funnel and marketing campaigns.
• Brainstorm and manage overall digital marketing strategy to drive lead acquisition and increase online presence.
• Measure and report on the performance of digital marketing campaigns and assess against ROI goals.
• Liaise with digital media and identify opportunities for media coverage fit for the brands.
• Copywrite in English language and transcreate (mainly Chinese language to English language) for content in different formats, tones and channels; work with relevant functions for assets suitable for content.
• Consistently conduct knowledge research, brainstorm for new ideas and track trending topics to develop interesting content.
• Work with internal stakeholders to optimise content and copy for advertisement considering keywords, business objectives and budget.
• Collaborate with internal stakeholders to develop product positioning and marketing direction for products; contribute to product naming.
• Manage corporate social media accounts such as Instagram, Facebook, Tiktok, Youtube, etc., including content development, posting, building following, community nurturing, social listening/ monitoring and responding to feedback, enquiries and comments, to increase brand awareness, engage customers, and gather insights.
• Update marketing materials, maintain content asset database and communicate regularly with regional marketing teams.
• Collaborate with marketing and product teams internal stakeholders to and contribute to product positioning and marketing direction for products.
• Assist in other marketing events and activities, when required.

Requirements:

• Degree in Marketing, Communications, Languages or other related fields.
• Possesses knowledge in skin care and health and wellness products preferred

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Your new company

You will be working with one of the major multinational companies in this region to drive the implementation and adoption of digital solutions within the division.

Your new role

As Project Manager, you will be responsible for:

· Working with business partners to ensure the digital agenda is understood.

· Lead the technical and functional development of the applications

· Gathering requirement and full project management cycle of the solution implementation.

· Drive the adoption as well as governance of the digital solutions.

· Participate in develop and manage project plans, timelines, budgets, and resource allocation.

· Work closely in cross-functional team and participate in brainstorming session to ensure alignment of business goals

What you'll need to succeed

· Bachelor’s Degree in information systems or Computer Science, Engineering or similar.

· PMP Certified or other project management related certification.

· Knowledge on O2C process in SAP (R/3, S/4), expert on order entry part enhancement (API ordering/simulation, Pricing, Scheduling, ATP, copy control etc.) is a must.

· Knowledge for API technical category in the market and how to use in O2C area . Experience to design O2C related APIs or other area APIs.

· Experience in product development or digital solutioning will be a plus.

· Experience on UI/UX design for product used by external and internal customer, delivery UI mock-up.

· Strong analytical and problem-solving skills to address complex business challenges and digital solutions.

· Passionate in emerging technology trends ie GenAI, Machine Learning

What you'll get in return

This is a permanent position with an organization who values their employees. In return for your dedication and hard work, you’ll be rewarded up to SGD$125,000 per annum with benefits.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Digital Transformation, Projects & Change, please contact us as well.

EA Reg Number: R22107752

EA License Number: 07C3924 | Company Registration No: 200609504D

Your new company

This is a footwear organisation with a strong presence and branding.

Your new role

• At the core of our work, a typical day involves receiving and prioritizing requests from management and HR Partners via ServiceNow.
• Your responsibilities will include creating and maintaining supervisory organizations to ensure alignment with organizational hierarchy and reporting lines, in alignment with Strategic Workforce Planning.
• You will also play a part in all employee lifecycle events which includes processing requests for stretch assignments, processing new hires according to company policies and relevant regulations and ensuring timely competition of data fields critical for smooth integration into payroll systems,
• Handling employee transfers within the organization,
• Managing contract extensions for fixed term employees and coordinating with managers as needed,
• Processing changes in employee work hours.
• You will also be expected to conduct regular audits of HR data and transactional processes to ensure accuracy, compliance, and data integrity.
• You will also be expected to be initiate and be involved in process improvements to improve the efficiency of the team.

What you'll need to succeed

• Bachelor’s degree required in a relevant or related field, or any acceptable combination of education and experience equivalent to a bachelor’s degree in HR, Operations, or Organizational Management.
• Workday experience, specifically within the Core HR area is required, and ServiceNow experience preferred.

What you'll get in return

This is an excellent opportunity to be part of a MNC . You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Your new company

A UK based insurance broker seeking to hire a Finance Support (8 months contract), up to $6,000 per month.

Location: Raffles Place

Duration: 8 months contract

Salary: up to $6,000 (+ pro-rated completion bonus)

Your new role

• Responsible for managing full sets of accounts for 1 primary legal entity and 1 smaller legal entity including preparing and uploading of journal entries in SUN/ D365, monthly BS schedules and bank/ interco/ premium/ claims reconciliation from ARAP to GL modules.

• Perform timely month end financial closing, management reporting and analytics.

• Assist in the preparation of Budget and Forecast in excel.

• Support quarterly GST reporting and annual MAS/ IRAS/ Statistics Singapore reporting.

• Support regulatory internal and external audit.

• Involve in the invoice to cash cycle with active liaison with Tech Admin team and UK IBA to ensure completeness, accuracy and timely revenue recognition and funds application.

• Active liaison with UK IBA to ensure smooth finance operations support.

• Assist with improvement and implementation of accounting processes to strengthen internal control and efficiency

What you'll need to succeed

• Minimum Diploma or Bachelor Degree in Business, Accounting or Finance.

• Minimum 3 years of relevant experience in audit/ insurance/ broking is a plus but not compulsory at all

• Strong local accounting knowledge and regulatory reporting experience.

• Strong in Excel functions (Excel test will be given during interview)

What you'll get in return
This is an exciting opportunity to join a fast-paced MNC.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email [email protected] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D

Your new company

My client (East area) is a global leader in sensory innovation and has established a strong reputation as a trusted supplier of high-quality acoustic components.

Your new role

They're seeking an experienced Quality Management professional to lead their team in ensuring exceptional product quality and driving continuous improvement. As a key member of their leadership team, you will oversee the implementation of their Quality Management System (QMS), including ISO 9001 and ISO 14001 certifications.

Below are some of the key responsibilities for the role;

• Develop and maintain a robust QMS that meets international standards and customer requirements
• Lead and manage a team of quality professionals to ensure effective quality inspection and control
• Collaborate with suppliers to ensure the quality of raw materials and purchased parts
• Drive continuous improvement initiatives to enhance product quality and process efficiency
• Communicate effectively with stakeholders, including customers, suppliers, and internal teams

What you'll need to succeed

The successful candidate, should have;

• Bachelor's Degree in Mechanical or Industrial Engineering
• At least 3 years of quality management experience in the Manufacturing or Machining industry
• Proficient in Office software, Minitab, and Six Sigma methodologies
• Strong knowledge of ISO 9001 and ISO 14001 quality system certifications
• Fluent in English and Mandarin with excellent communication skills, to liaise with stakeholders in China

What you'll get in return

• Joining a company that is at the forefront of our industry
• Being part of a team that's dedicated to innovation and continuous growth
• Working with the latest technologies, tools, and methodologies to develop innovative solutions

What you need to do now

If you believe you meet the specified requirements or know a suitable candidate, please click the link to apply. Alternatively, you may submit your application or referral directly to [email protected].

If this role isn't quite suitable for you, but you're interested in exploring new opportunities, I invite you to contact me for a confidential career consultation. I'm here to help you navigate your next career move.

EA Reg Number: R21102304 | EA License Number: 07C3924 | Company Registration No: 200609504D

Job Responsibilities:

• Handle the full spectrum of corporate secretarial duties, including company incorporations, registration of foreign branches & representative offices, striking-off of companies, and preparation of directors'/shareholders' resolutions for ongoing corporate secretarial matters.
• Assist in drafting and updating the database of corporate secretarial precedents to ensure best practices.
• Ensure compliance with relevant statutory and regulatory requirements, maintaining accurate and timely filings.
• Manage the registration and maintenance of trademarks to protect the company's intellectual property.
• Draft, review, and manage contracts, memos, and communications with internal stakeholders, ensuring alignment with business objectives.
• Provide support to the legal team with a focus on contract matters, company initiatives, and communication with external stakeholders.
• Conduct legal research and assist in the preparation and review of legal presentations or documentation.
• Administer and maintain the database of legal documents and agreements, ensuring proper storage and easy retrieval.
• Provide administrative support for the regional legal unit, contributing to overall team efficiency.
• Perform other duties as assigned, adapting to the evolving needs of the company and legal department.

Requirements:

• Diploma or Degree in Law, Business Administration, or a related field.
• At least 3 years of relevant experience in corporate secretarial work, ideally in a regional or international environment.
• Sound knowledge of corporate secretarial practices and local regulatory requirements.
• Excellent drafting, organizational, and multitasking skills with a high level of attention to detail.
• Strong communication skills, both written and verbal, with the ability to work effectively with internal and external stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in managing trademarks and supporting contract management is advantageous.
• Proficient in Microsoft Office Suite and familiar with legal and corporate secretarial databases.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

What's the role?

The Financial Solutions Knowledge Group is responsible for building and delivering thoughtful training programs that support the execution of Bloomberg strategy across Financial Solutions. The team strategizes together with senior management in order to design, organize, schedule and execute large-scale training so that our clients can be served in the best possible way by the most knowledgeable salesforce.

This role, reporting to the Regional Financial Solutions Knowledge Group Team Leader, will be responsible for all matters related to developing and maintaining the skills and knowledge necessary to the success of our Bloomberg Financial Solutions employees in the region.

Training can be in-person or remote, live or on-demand, synchronous or asynchronous, or web-based. A sophisticated learning management system keeps track of all learning activities in real time. Subject matter ranges from basic financial concepts to options pricing theory. On the other hand, training also includes sales models, behavioral heuristics, and navigating complex organizations.

We will trust you to:

• Propose ad-hoc trainings as solutions to business challenges
• Define and design programs that are aligned with department strategy and have clear business impact
• Understand and incorporate industry, competitive and market trends in class design
• Develop methods to measure training success and to collect feedback
• Create resources, communication, websites, enrollment processes around each training program
• Have a vision for the future of the team, current industry trends, and be able to drive new initiatives
• Manage and run a training calendar and coordinate all logistical processes from start to finish

You will need to have:

• 3+ years of a proven track record working within customer support, sales organizations, or learning, talent and development (LT&D)
• Previous experience designing and delivering sales and/or training presentations to clients within the past 3 years
• Previous experience working in the financial sector or on projects for a financial firm, as we’d like to see a basic understanding of financial products
• Proven experience of managing large, multi-stakeholder projects as part of a global team
• Ability to investigate, understand and improve complex and highly detailed processes
• The drive to both gain and share knowledge
• A talent for managing without authority, influence up and network
• A “make it happen” personality and the ability to work under pressure and to deal with tight deadlines
• Ease of learning new software like file-sharing systems, learning management systems, and video editing
• Excellent written and verbal communication skill in English
• Bachelor’s degree or degree-equivalent qualifications
• Demonstrated continuous career growth within an organisation

We’d love to see:

• Instructional Design degree or background

IT Sales Support Specialist, East area, $2,500-3000/month

• East area
• Monday to Friday 9am to 6pm
• START ASAP
• 1 year contract (convertible to perm)

Job description:

• Ensure efficient and effective coordination of sales administration processes to deliver exceptional customer satisfaction.
• Assist Account Managers in preparing detailed and accurate sales quotations in response to customer inquiries, ensuring timely follow-up.
• Address customer requests for quotations and product information related to new purchases or renewals of licenses and maintenance agreements.
• Verify pricing details before submitting purchase orders to the Purchaser for processing.
• Process sales orders for confirmed transactions, ensuring accuracy and timeliness.
• Respond to customer delivery requests and coordinate with the Operations team to fulfill requirements.
• Monitor and follow up on tender progress and updates.
• Build strong relationships with customers to identify additional opportunities beyond their immediate needs, driving increased sales revenue.
• Perform general administrative tasks and any other duties assigned by the company.

Requirements:

• Minimum of an ‘O’ Level qualification with 2 to 3 years of experience in customer service, preferably in the Information Technology or IT System Integrator industry.
• Demonstrates a customer-focused mindset, with strong listening, comprehension, and responsiveness to customer needs.

Interested applicants, kindly WhatsApp to 87511349 and email your updated resume to [email protected] and we regret that only shortlisted candidates will be notified

Yvonne Chai Cheng Man

Reg No: R23115356

EA License: 23C2060

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Your new company

My client (East area) is a global leader in sensory innovation and has established a strong reputation as a trusted supplier of high-quality acoustic components.

Your new role

As a key member of their Production team, you will be responsible for developing and executing machining plans to ensure timely delivery of projects.

Below are some of the key responsibilities for the role;

• Develop and implement production plans that meet project requirements and timelines
• Collaborate with cross-functional teams, including production, purchasing, and quality, to ensure seamless production
• Monitor production progress, identify potential risks, and implement corrective actions
• Analyze production data to inform decision-making and optimize processes
• Lead and manage a team of production professionals to ensure successful project execution

What you'll need to succeed

The successful candidate, should have;

• Bachelor's Degree in Mechanical or Industrial Engineering
• At least 3 years of experience in production planning, assembly planning, or automation project management
• Proficient in production management and Office software
• Excellent communication, coordination and team management skills
• Strong data analysis and decision-making abilities
• Proficiency in English and Mandarin, to liaise with stakeholders in China

What you'll get in return

• Joining a company that is at the forefront of our industry
• Being part of a team that's dedicated to innovation and continuous growth
• Working with the latest technologies, tools, and methodologies to develop innovative solutions

What you need to do now

If you believe you meet the specified requirements or know a suitable candidate, please click the link to apply. Alternatively, you may submit your application or referral directly to [email protected].

If this role isn't quite suitable for you, but you're interested in exploring new opportunities, I invite you to contact me for a confidential career consultation. I'm here to help you navigate your next career move.

EA Reg Number: R21102304 | EA License Number: 07C3924 | Company Registration No: 200609504D

We're looking for Sales-driven Recruitment Consultants!

Your new company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 33 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have gap to fill, we’ll help get you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow

Your new role

Some of your responsibilities include:

• Generating strong candidate database through multiple attraction methods
• Sourcing for the best candidates for your clients
• Management of candidate relationships to build trust and ensure a smooth and successful recruitment process

What you'll need to succeed

We welcome professionals from various industries. Key qualities required:

• Exceptional motivation with strong ambition and sales-drive
• Thrive under pressure
• Respond proactively and positively to targets
• Resilient
• Result oriented

What you'll get in return

At Hays, you’ll never stand still because we harness your potential. We believe in promoting our people based on merit. With world-class training and mentoring from senior leaders, the possibilities for your career are endless. As a recruitment consultant, you’ll have the opportunity to determine your career path that is aligned with your skills and interests. Achieve and you’ll be fast-tracked into people or business leadership. We have transparent promotion criteria, so you’ll always have a goal to work towards. We provide attractive KPI & placement bonus and a fast extension to career development.

What you need to do now

Click “apply now” if you are interested in this role. For further details or a confidential discussion, please email [email protected] or send your CV to [email protected].

At Hays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers, and our community. Hays is proud to be an equal opportunity workplace that embraces diversity and strives to be inclusive environment for our people

About the company

Our client, one of the world's leading insurance brokers and with focus on wholesale specialty business.

about the job

In this position as an Broking Support Specialist, you will be reporting to the HOD of the International Property team and work alongside with a small team of Brokers and Account Executives. The ideal incumbent will be expected to liaise with 3rd party cedents and be involved in client's renewals, mid-term adjustments, generating broking slips, generating reports and processing of broking documents.

The ideal incumbent will be expected to ensure transactions are conducted with full transparency, maintaining accurate records and dealing with correspondence appropriately.

** Offers hybrid work arrangement
** Office is located at CBD
** Attractive salary package, bonus and benefits

Experience and skills required

• 1+ years of experience in administration/policy support/underwriting assistant/claims support
• Excellent follow up skills and good administration skills
• Candidates from both life or non-life sector are welcome to apply
• Strong administrative skills and fast learner
• Ability to work well under pressure and tight timeline

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Summit Planners Crusaders Pte Ltd is a premier One-Stop Integrated Financial Services Provider, committed to delivering innovative, personalized, and holistic financial solutions. We cater to individuals and businesses, offering services ranging from wealth management and estate planning to investment advisory and insurance.

We are looking for a driven and visionary Investment Specialist Manager to lead our investment team, craft high-impact strategies, and ensure our clients achieve financial success. If you have strong leadership skills, a passion for financial markets, and a knack for building lasting client relationships, this is your chance to excel!

As the Investment Specialist Manager, you will take charge of spearheading investment strategies and fostering client confidence through expert financial advice. Key responsibilities include:

Key Responsibilities:

• Team Leadership:Lead and mentor a team of investment specialists to deliver outstanding client solutions.
  Oversee training and development programs to elevate team capabilities.
  
• Client-Centric Investment Strategies:Develop and implement tailored investment strategies for high-net-worth individuals (HNIs) and corporate clients.
  Act as a trusted advisor, offering customized financial solutions that align with clients' goals, risk profiles, and market opportunities.
  
• Portfolio Management:Manage and optimize diversified investment portfolios, ensuring strong performance and adherence to objectives.
  Continuously monitor market trends and recommend adjustments to portfolios as necessary.
  
• Market Expertise:Stay ahead of global and regional economic developments, identifying new investment opportunities.
  Share timely market insights and investment updates with clients and team members.
  
• Collaboration Across Services:Work closely with financial planners, insurance consultants, and estate planning specialists to deliver comprehensive financial solutions.
  Foster synergy within the company to maximize client satisfaction and business growth.
  
• Compliance and Risk Management:Ensure all investment activities adhere to regulatory guidelines and internal policies.
  Proactively identify and mitigate risks in portfolios and strategies.

What You Bring:

• Education & Credentials:Bachelor’s degree in Finance, Economics, Business, or a related field or Local Diploma.
  Advanced certifications (CFA, CFP, or equivalent) and completion of CMFAS Modules 5, 8, 9, and 9A are highly preferred.
  
• Experience:Minimum 5-7 years in investment advisory, wealth management, or portfolio management, with at least 2 years in a leadership role.
  
• Skills:Strong leadership and team management abilities.
  In-depth knowledge of financial instruments, markets, and investment strategies.
  Exceptional analytical and decision-making skills.
  Excellent interpersonal and communication skills, with the ability to simplify complex financial concepts.
  
• Mindset:A visionary leader with a client-first approach and a passion for driving success.
  Highly motivated, detail-oriented, and results-driven.

What We Offer:

• Attractive Compensation: Competitive base salary, performance bonuses, and other incentives.
• Professional Development: Opportunities for certifications, leadership training, and career advancement.
• Comprehensive Benefits: Health insurance, wellness programs, and retirement planning support.
• Cutting-Edge Tools: Access to advanced financial tools and resources to enhance your expertise.
• Dynamic Work Culture: A collaborative and innovative environment that values your ideas and contributions.

Why Join Us?

At Summit Planners Crusaders, you’ll be part of a forward-thinking company that empowers you to make a significant impact. As an Investment Specialist Manager, you’ll lead a team dedicated to transforming lives by delivering exceptional financial solutions. Your expertise will shape the future of our clients and contribute to the growth of our organization.

Ready to lead and inspire? Apply today!

Job Description & Requirements

• Design and prototype user-friendly interfaces and experiences for blockchain applications.
• Responsible for the development and launch of an innovative Pre-Market trading platform
• Collaborate with developers to implement design solutions and ensure usability.
• Conduct market analysis to identify trends, competitor offerings, and customer needs in the blockchain space.
• Gather and analyze user feedback to inform product development and improvements.
• Develop and execute pre-market strategies, including go-to-market plans, positioning, and messaging.
• Work with marketing and sales teams to prepare for product launches.
• Collaborate with engineers, product managers, and other stakeholders to align product features with market demands.
• Communicate design concepts and product strategies effectively to both technical and non-technical audiences.
• Ensure that all products adhere to industry standards and regulatory requirements.
• Stay updated on blockchain technology trends and security best practices.
• Develop tailored strategies for emerging technology sectors, such as virtual reality and AI
• Qualifications:
• Bachelor’s degree in Design, Computer Science, Business, or a related field.
• 3+ years of experience in product design or a related role, preferably within blockchain or fintech.
• Hands on experience on virtual reality & AI technologies.
• Experience in Data driven promotional strategy.
• Proficiency in design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis in China & Hongkong region.
• Strong understanding of blockchain technology and its applications.
• Excellent analytical,problem-solving, and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to work in the late evening hours to accommodate regional team meetings is required.

Job Description:

•  Develop branding strategies and innovate new ideas to support company expansion and growth.
•  Utilize diverse communication channels to enhance customer acquisition efforts.
•  Familiar with various social media marketing strategies
•  Manage various aspects of new sales campaigns and launches.
•  Stay updated on market trends and effectively communicate strategies to clients.

Qualifications

• Diploma/Degree in Marketing related fields
• Fresh-grads welcome!
• Strong communication and interpersonal skills are essential.
• Desired attributes include commitment, self-drive, positivity, and initiative.
• Familiarity with current marketing trends and strategies is preferred, along with being driven, resourceful, creative, and detail-oriented.

Job Description: Senior Avaya Platform Specialist with Network and Security Expertise

Position Overview:

We are seeking an experienced Senior Avaya Platform Specialist with a strong background in networking and network security. With 18 years of expertise, the ideal candidate will lead the design, deployment, maintenance, and security of Avaya communication systems, ensuring seamless integration with the organization's network infrastructure while safeguarding communication systems from potential threats.

---

Key Roles and Responsibilities

1. Leadership and Strategic Oversight:

Lead the design and implementation of Avaya platforms, ensuring alignment with organizational goals.

Oversee the integration of Avaya systems with complex network infrastructures.

Provide expert guidance on telecommunication strategies, network architecture, and security best practices.

2. Advanced System Administration:

Manage and optimize advanced Avaya solutions, including Avaya Aura, Avaya IP Office, and Avaya Contact Center platforms.

Oversee system upgrades, patches, and lifecycle management to ensure performance and reliability.

Design and manage complex call flows, IVR systems, and SIP trunking solutions.

3. Network and Security Integration:

Collaborate with network teams to configure routers, switches, and firewalls for Avaya system integration.

Implement Quality of Service (QoS) to ensure optimal voice and video communication performance.

Design and enforce robust security measures for Avaya platforms, protecting against VoIP vulnerabilities, DDoS attacks, and unauthorized access.

4. Troubleshooting and Incident Management:

Lead the resolution of complex system and network issues, conducting root cause analysis and applying preventive measures.

Act as the primary escalation point for Avaya-related incidents and outages.

Partner with vendors and service providers for advanced troubleshooting and support.

5. Project Management:

Oversee large-scale deployments, migrations, and upgrades of Avaya systems and associated network infrastructure.

Manage project timelines, budgets, and resources while ensuring high-quality delivery.

Collaborate with cross-functional teams for seamless project execution.

6. Optimization and Performance Tuning:

Monitor system and network performance, identifying and addressing bottlenecks.

Optimize call routing, failover configurations, and bandwidth utilization for efficient communication.

Develop and implement disaster recovery and business continuity plans for Avaya systems.

7. Compliance and Documentation:

Ensure Avaya platforms adhere to industry regulations (e.g., PCI-DSS, HIPAA).

Maintain detailed documentation of system architecture, configurations, and security protocols.

Develop user-friendly guides, SOPs, and training material for technical teams and end-users.

8. Mentoring and Knowledge Sharing:

Train and mentor junior team members in Avaya platforms, network protocols, and security best practices.

Conduct technical workshops and knowledge-sharing sessions to upskill the team.

Stay updated on emerging Avaya technologies, network advancements, and security trends.

---

Required Skills and Qualifications

Technical Expertise:

Mastery of Avaya platforms (Avaya Aura, Avaya IP Office, Avaya Session Border Controller, Avaya Contact Center).

In-depth knowledge of networking protocols (TCP/IP, SIP, H.323), routing, and switching.

Proficiency in network security tools and practices (firewalls, VPNs, IDS/IPS, VLANs).

Expertise in VoIP technologies, QoS, and bandwidth management.

Certifications (Preferred):

Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS).

Cisco certifications (e.g., CCNA, CCNP) or equivalent in networking.

Security certifications such as CISSP, CEH, or CompTIA Security+.