As a Customer Service Agent, you are the voice of the organisation, providing customers with a positive first impression. You are to uphold the professionalism when assisting customers in order taking and tracking of deliveries, as well as handling feedback and complaints.

You will be working with various departments to ensure successful delivery for your customers' jobs. You will be able to advise on the diffent types of services available and recommend the one that best fits the needs of the customers.

You must be PC literate and comfortable working in a call-centre environment, and attends to every call promptly and politely, and takes orders and messages in an accurate manner.

~ Customer-oriented mindset
~ Key in orders and help track delivery jobs
~ Handle basic administrative duties
~ Handle guest/customers' concerns and feedback
~ Respond to challenges in service
~ Solve problems and make decisions at operations level
~ Use basic functions and applications of a computer
~ Utilise ERP systems in order management
~ Work in a diverse service environment
~ Work in a team

To provide exceptional customer service to both internal / external Customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by audit) are entered into Ecreditors Transportation Management System, timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise proper payment setup before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Qualifications
tertiary Education with 1-2 years customer service related experience, with or without relevant industry experience.

Variable Bonus

5 Day shift work

9.5 hour shift (include meals)

Job Responsibilities:

• Facilitate smooth check-ins and check-outs for guests.

• Deliver exceptional front desk services to ensure guest satisfaction.

• Efficiently assign rooms and handling administrative tasks.

• Process guest payments with attention to detail and professionalism.

• Collaborate with bell service and staff management to ensure seamless operations.

• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room amenities.

• Accommodating both general and unique requests to enhance the guest experience.

• Skilfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements:

• Diploma in Hotel Management or equivalent.

• Working knowledge with OPERA cloud would be an added advantage

• Exceptional interpersonal skills to effectively interact with guests and colleagues.

• Excellent written and verbal communication skills to convey information clearly and professionally.

• Patience and good listening skills to understand and address guests' needs effectively.

• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

Interested applicants kindly apply through this job portal or email me at [email protected] and I will be in touch with you shortly.

Only shortlisted candidates will be notified.

Goh Boon Hui R24122338 Just Recruit Singapore Pte Ltd - EA12C6295

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273
EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Contract duration: 6 months / 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Ninemer Communications is a local communication consultancy firm established in 2010. The agency has a strong roster of B2C and B2B clients spanning industries such as FMCG, government, MICE, travel and more. Our agency is looking for dedicated and dynamic individuals to add to our team.

WHAT YOU WILL BE DOING

1. Assist our account teams in ongoing PR, social media and digital projects.
2. Research for media materials, social media outreach or new business proposals.
3. Monitor, collate and analyse media coverage.
4. Manage monthly reports to derive insights.
5. Other administrative duties.

QUALIFICATIONS AND BACKGROUND REQUIRED

A diploma in any subject is acceptable, although English, journalism, media studies or mass communications are preferred. In-house or Agency experience in corporate communications or public relations will be advantageous.

A SUITABLE CANDIDATE SHOULD ALSO HAVE THESE TRAITS

• Strong communication and interpersonal skills.
• Multitasking is a norm and able to work well under stress.
• Able to work independently and in a team.
• Meticulous and a real eye for detail.
• Knack for learning fast and hunger for knowledge.
• Responsible and diligent.
• Excellent time management and organisational skills to ensure deadlines are met.

HOW TO APPLY

We would love to hear from you! Send us your CV, Cover letter, recent photograph, expected salary and date of availability to us.

Please write in to [email protected]

Havas Play, our Social, PR, Content and Experiential Events division of Havas Singapore is looking for an Assistant Account Manager with at least 3-4 years of experience in integrated content and/or communications background (e.g. social media, public relations), preferably in an agency setting.

Reporting to one of our Account Directors, you will be leading a team of hybrid consultants responsible for planning and executing integrated social media and communications strategies for a range of client accounts.

Main responsibilities:

• Lead a team in developing and executing integrated social media and PR/communications strategies for a range of client accounts across sectors and scope (i.e. earned, owned, and paid media)

Responsible for tasks such as:

• campaign ideation
• content development (social media content planning, press releases, thought-leadership articles)
• media pitching
• crisis communications
• community management
• media monitoring
• social listening
• performance marketing
• social media performance analysis, and more
• Be at the forefront of relationships with key clients to establish mutual partnerships, and act as their brand guardian; understand their needs and business challenges to propose strategies that will help achieve their business goals
• Work with internal and external stakeholders to ensure smooth delivery of account operations
• Support the Account Director in the management of client budgets, and financial invoicing relating to your accounts
• Ad-hoc involvement in new business pitching

Requirements for this role:

• Tertiary qualifications in marketing, communications, or other relevant disciplines; or relevant work experience
• At least 3 years of experience with social media management and/or PR/communications; prior agency experience will be a plus
• Understand content application across all major social media networks (Facebook, Instagram, TikTok, LinkedIn, etc.) and/or the local (earned) media scene

Qualities we are looking for:

• Pro-active, responsible, accountable, and collaborative
• Well-organised with great attention to detail, and focus on quality of results
• Persuasive and effective communicator; possess strong communication skills (verbal, written, presentation, interpersonal)
• Active learner and forward-thinker who excels at identifying evolving social media, content, and communication trends

About Havas

Founded in 1835 in Paris, France, Havas is one of the world’s largest communications groups. At Havas, we believe that companies have a key role to play in solving the biggest challenges our world faces today – and every day we strive to operate responsibly for ourselves and our stakeholders. We operate under the vision and mission to make a meaningful difference to brands, businesses, and people.

We employ 20,000 people in more than 100 countries, adopting a fully integrated model through our 60+ Havas Villages around the world – the Havas Village offers a truly unique proposition, where cross discipline teams work together, ensuring agility and a seamless experience for our clients.

About Havas Singapore

Within our Singapore Village is a network of business units including Havas Media, Arena Media, Havas Play, Socialyse, Red Havas, and BLKJ Havas, offering services across media, social, PR, and creative. Since 2015, we’ve had an unbroken streak of Agency of the Year (AOTY) wins across disciplines, including Integrated Marketing AOTY, Media AOTY, Specialist AOTY, and PR AOTY.

We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. In 2023, we won Best Agency Culture (Gold) at Marketing Interactive’s Agency of the Year Awards, and are a Great Place To Work® Certified™ agency.

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

*Kindly note that only shortlisted candidates will be contacted*

Havas Play, our Social, PR, Content and Experiential Events division of Havas Singapore, is looking for a Senior Account Executive with at least 1-2 years of background in integrated content and/or communications background (e.g. social media, public relations), preferably in an agency setting.

You will be working with a team of hybrid consultants in the planning and executing of integrated social media and PR/communications strategies for a range of client accounts.

Main responsibilities:

• Participate in developing and executing integrated social media and PR/communications strategies for a range of client accounts across sectors and scope (i.e. earned, owned, and paid media)

Responsible for tasks such as:

• campaign ideation
• content development (social media content planning, press releases, thought-leadership articles)
• media pitching
• crisis communications
• community management
• media monitoring
• social listening
• performance marketing
• social media performance analysis, and more
• Be at the forefront of relationships with key clients to establish mutual partnerships, and act as their brand guardian; understand their needs and business challenges to propose strategies that will help achieve their business goals
• Work with internal and external stakeholders to ensure smooth delivery of account operations

Requirements for this role:

• Tertiary qualifications in marketing, communications, or other relevant disciplines; or relevant work experience
• At least 1-2 years of experience with social media management and/or PR/communications; prior agency experience will be a plus
• Understand content application across all major social media networks (Facebook, Instagram, TikTok, LinkedIn, etc.) and/or the local (earned) media scene

Qualities we are looking for:

• Pro-active, responsible, accountable, and collaborative
• Well-organised with great attention to detail, and focus on quality of results
• Persuasive and effective communicator; possess strong communication skills (verbal, written, and presentation)
• Strong interpersonal communication skills
• Active learner and forward-thinker who excels at identifying evolving social media, content, and communication trends

About Havas

Founded in 1835 in Paris, France, Havas is one of the world’s largest communications groups. At Havas, we believe that companies have a key role to play in solving the biggest challenges our world faces today – and every day we strive to operate responsibly for ourselves and our stakeholders. We operate under the vision and mission to make a meaningful difference to brands, businesses, and people.

We employ 20,000 people in more than 100 countries, adopting a fully integrated model through our 70+ Havas Villages around the world – the Havas Village offers a truly unique proposition, where cross discipline teams work together, ensuring agility and a seamless experience for our clients.

About Havas Singapore

Within our Singapore Village is a network of business units including Havas Media, Arena Media, Havas Play, Socialyse, Red Havas, and BLKJ Havas, offering services across media, social, PR, and creative. Since 2015, we’ve had an unbroken streak of Agency of the Year (AOTY) wins across disciplines, including Integrated Marketing AOTY, Media AOTY, Specialist AOTY, and PR AOTY.

We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. In 2023, we won Best Agency Culture (Gold) at Marketing Interactive’s Agency of the Year Awards, and are a Great Place To Work® Certified™ agency.

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

*Kindly note that only shortlisted candidates will be contacted.*

• Drafting patents, filing and prosecuting patent applications.
• Conducting prior art / freedom to operate searches.
• Advising on Singapore's patent laws and procedures.
• Reviewing specifications, search and examination reports.
• Assisting lawyers with patent litigation.
• Advising on strategies and courses of actions available to clients.
• Training of executives.
• Any other matters / projects that the management may require assistance with from time to time.

Requirements:

• Must be a Registered Patent Agent / Patent Attorney.
• Qualification in Singapore (Candidates qualified in other jurisdictions such as UK, Europe, US, Australia or New Zealand may also be considered).
• Degree in Chemistry, Biology, Health Sciences or Life Sciences (Biotechnology / relevant field).
• Postgraduate study, and other qualifications such as a law degree or industry experience will be well regarded but are not essential.
• Strong command in verbal & written English.
• Excellent interpersonal and communication skills.
• Minimum 3 years of experience in patent drafting and prosecution.
• A good team player with positive working attitude is essential.

Please visit our website at www.drewnapier.com for other available vacancies.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

59

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar and India.

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Able to work independently and with minimum supervision
• Good communication and interpersonal skill

Requirements:

Experience working in Maid agency or Sales industry is an advantage .

Average PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Friendly and willing to learn attitude!

able to work independently

Working Location : Bukit timah shopping centre

Working days : 5days work a week (1 weekday and 1 weekend)

Part time position 4 days a week (3 weekdays and 1 sunday ) (With CEI AND EXPERIENCE )

FREELANCE Position for experience agents (with CEI)

We offer attractive package for the right candidate!

Sonic Recruitment Pte Ltd (Sonic Maid Agency)

Sonic Maid Agency is a branch under our main company, Sonic Recruitment Pte Ltd. We are committed to provide professional services to meet our customers’ needs and expectations in all aspects. Our wide network of scouts and recruiters will ensure that we find the best foreign domestic workers there are in the respective home country.

We are looking for Sales-Oriented individuals who wishes to expand their knowledge and gain credibility working in an employment (maid) agency.

Employment Agent (EA with CEI) (Maid Agency)

Remuneration & Benefits:

• Basic Salary S$3,000 to S$5,000 + High Commission + Attractive Bonus

Work Week:

• 5 days work week

Requirements:

• CEI certification required
• Related sales experience in the industry preferred
• Sales driven, independent and with high self-motivation to source & close sales with minimum supervision
• Good communication skills
• Positive attitude, approachable team player
• Comfortable with indoor sales

If you are the one that we are looking for, don't wait anymore.. We welcome you to join our team and grow your career with us.

Please send your detailed resume to [email protected] or via whatsapp at 81883607.

Licence No. 19C9692

Outbound Call Agent (Call Centre)

Salary: $ 2000 - $ 2800
Working Hours: Monday - Friday (9am - 6pm)
Working Location: Bukit Merah Central

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279