JOB SCOPE AND RESPONSIBILITIES

1. Provide user support and customer service on Dynamics NAV/Business Central.

2. Troubleshoot problems and advise on the appropriate actions

3. Maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends

4. Work on break/fix support to ensure clients experience with minimal service disruptions

5. Escalate ISV related product issues and work with partners to drive for resolution

6. Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option

REQUIREMENTS

1. Degree in a relevant discipline e.g. IT, Computer Science, Engineering, Science

2. Advanced working knowledge in Dynamics NAV/Business Central

3. Possess problem solving, communication and client handling skills.

4. Team player

5. Lifelong learner

Responsibilities:

- Participate in client meetings to gather business requirements and map to the solution capabilities

- Perform gap analysis from requirements gathered to solution proposed

- Complete design/configuration of the Microsoft Dynamics 365 Business Central and key third-party products

- Produce project documentation such as: Functional Requirements Document, Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation

- Build integrations to perform data conversion tasks and additional integrations based off requirements

- Participate in all tasks relating to feature testing, solution testing, and user acceptance testing

- Lead end user training for clients in a one on one, webinar and classroom style settings

- Provide application support for clients

- Assist with escalation support for help desk

- Support Senior Consultants and Business Central team lead

- Obtain and maintain Microsoft Dynamics 365 certifications, as applicable

- Exemplify professional, clear, timely communication in all interactions

Qualifications:

- Diploma or Bachelor’s degree

- This is an entry level role which does not require professional experience

- Up to 3 years of experience with software consulting and implementation, specifically around Microsoft Dynamics NAV/ Dynamics 365 Business Central desirable

- Demonstrated proficiency with implementing and supporting Microsoft Dynamics NAV/Dynamics 365 Business Central

- Unmatched client service skills

- Ability to understand business requirements and translate into system configuration and processes

- Excellent documentation and business writing skills

- Demonstrated proficiency in understanding and implementing business workflows and process

- Demonstrated ability to establish priorities, manage shifting priorities and handle numerous time-sensitive projects with multiple deadlines

Interested candidates are invited to apply online with full resume, stating current/expected salaries and contact numbers.

Only shortlisted candidates will be notified

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