Roles & Responsibilities

You will be considered for positions available in the following departments:

• Radiology, Pathology, Intensive Care Medicine, Urology
• Completed specialty training in the relevant specialty in countries such as Australia, Canada, Hong Kong, New Zealand, Singapore, UK or USA.
• Recognised postgraduate Medical Degree such as MRCP, FRCP, FRACP, ABIM or its equivalent, recognised by the Specialist Accreditation Board and the Singapore Medical Council*

*Visit the Singapore Medical Council (SMC) website (http://www.smc.gov.sg) for the list of registrable basic and postgraduate medical qualifications.

Title: ServiceNow Consultant (ITOM, CMDB, CSDM)

Job Summary: We are seeking a skilled ServiceNow Consultant with a strong background in IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM) to join our team. The ideal candidate will have hands-on experience in implementing and managing ServiceNow solutions that drive efficiency and enhance IT service delivery. The candidate should also have past experience in IT Service Management (ITSM) and Strategic Portfolio Management (SPM) modules.

Key Responsibilities:

Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.

Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.

Implement and promote the CSDM framework to standardize and enhance service management practices.

Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.

Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.

Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.

Identify opportunities for process improvement and automation within ServiceNow.

Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.

Strong understanding of ITIL processes and frameworks.

ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.

Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.

Knowledge of integration strategies with other ITSM tools and systems.

Familiarity with scripting languages (e.g., JavaScript) and ServiceNow development best practices.

Title: ServiceNow Consultant (ITOM, CMDB, CSDM)

Job Summary: We are seeking a skilled ServiceNow Consultant with a strong background in IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM) to join our team. The ideal candidate will have hands-on experience in implementing and managing ServiceNow solutions that drive efficiency and enhance IT service delivery. The candidate should also have past experience in IT Service Management (ITSM) and Strategic Portfolio Management (SPM) modules.

Key Responsibilities:

Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.

Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.

Implement and promote the CSDM framework to standardize and enhance service management practices.

Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.

Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.

Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.

Identify opportunities for process improvement and automation within ServiceNow.

Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.

Strong understanding of ITIL processes and frameworks.

ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.

Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.

Knowledge of integration strategies with other ITSM tools and systems.

Familiarity with scripting languages (e.g., JavaScript) and ServiceNow development best practices.

Key skills required:

· Experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Position: Recruitment Consultant (270 recruitment, No Need BD!) (Job ID: 19064)

• 5min full sheltered walk from Raffles Place MRT
• Hybrid work arrangement
• Basic + Comms + AWS
• Attractive AL benefits

Job Description:

• Develop and maintain good relationship with new / existing clients and provide full recruitment support
• Identifying new business opportunities and ensure repeated assignments from current clients
• Understanding clients’ business and identifying their recruitment needs
• Source, short-list and select suitable candidates via networking, social media, advertising and referrals
• Conduct interviews with candidates and assess their suitability based on client's requirement and needs
• Create profiling of the suitable candidates to be proposed to the engaged clients for consideration
• Provide professional advice to clients and candidates to manage the expectation
• Coordination of interviews arrangement between clients and candidates
• Conduct reference check on candidates on behalf of clients
• Coordinate and negotiate on salary offer on behalf of clients and candidates
• Perform post-recruitment follow up with clients and candidates
• Provide good customer service and build good rapport with clients and candidates.
• Ad-hoc duties assigned by Company.

Job Requirements:

• Minimum 2 year experience as Recruitment Consultant
• Sales driven, self-motivated, target-oriented with good follow up skills.
• Good working attitude and work ethics.
• Achieve sales target as assigned by the company
• Possess high energy level and enjoy working in a fast-paced environment
• A positive attitude, able to work independently and a team player
• Good communications and interpersonal skills
• Has good business manner in order to communicate with management level of people
• Business level of English in order to liaise with English Speaking clients
• CEI certified will be advantageous

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Japanese Speaking Recruitment Consultant () (Job ID: 19064)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

Please find the link below on MOM regulations:

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Lee Yuan Shan
EA Registration No: R1879348
Pasona Singapore Pte. Ltd.
1 FINLAYSON GREEN #09-02 SINGAPORE 049246
Direct: +65 6239-4226 | General: +65 6732-6933
Email: sarah at pasona.com.sg
URL: www.pasona.com.sg
EA License No:90C4069

About the Job

We are looking for a sales consultant to help us achieve our mission of advancing the adoption of green energy and creating lifelong customer relationships. You will be a dedicated brand ambassador for our brand and guide our customers through the entire sales and delivery journey.

What you’ll do

• Engage with potential buyers, understanding their needs, and providing information on various car models
• Stay informed about the features, specifications, and pricing of the vehicle being sold, as well as understanding market trends.
• Utilize effective sales strategies to persuade customers, including highlighting the benefits of specific vehicles and offering test drives.
• Discuss pricing, financing options, and trade-ins to reach a mutually beneficial agreement with customers.
• Ensure proper documentation and submission of sales agreements, insurance/financing application form etc.
• Maintain relationships with customers after the sale, addressing any concerns, and encouraging repeat business or referrals.
• Work with other sales staff, management, and admin department to ensure a seamless customer experience.
• Meet or exceed quarterly sales goals set

What you’ll bring

• Tertiary education with a valid Class 3 driving license.
• Experience in the automotive industry is a plus.
• Positive and energetic with professional and excellent customer service skills.

Job Responsibilities:

• Perform Cold Calling, Sourcing, Interviewing, Profiling and Staffing of candidates to meet clients' requirements.
• 360-degree recruitment role to liaise with clients and candidates for permanent and contract placements.
• Maintain and Manage existing clients' relationship.
• Perform research on current/new industries and source for new candidates channels.
• Job advertisements postings.
• Other Ad-hoc jobs assigned.

Requirements:

• at least 1 year of recruitment experience preferred.
• training will be provided for candidates with no relevant working experience.
• able to work independently in a fast-paced environment.
• Possess a positive attitude to be willing to learn and improve, adaptable to changes and a team player.
• CEI certificated would be advantage
• Proficient in MS Office
• Fluent in English
• Customer Orientated with strong interpersonal and communication skills.

Job Highlights:

• Stable monthly salary
• Quaterly Incentives Scheme
• 5days weeks

Job Description

• Industry/ Organization Type: Manufacturing – Pipes & Tubes
• Position Title: Pre-Sales Technical Consultant/ Pre-Sales Technical Consultant (HVAC)
• Working Location: Benoi
• Working Hours: Monday to Friday (8.30 am – 5.30 pm)
• Salary Package: Basic + AWS + Bonus +Transport Allowance
• Duration: Permanent

Key Responsibilities

• Collaborate with M&E consultants, business holders, and stakeholders at the design stage of projects.
• Recommend and advocate for the use of our products in various projects (eg HVAC/Cooling Systems).
• Offer technical expertise and consultation to ensure product suitability and compliance with project specifications.
• Develop and maintain strong professional relationships with clients and stakeholders.
• Prepare and deliver detailed technical proposals and presentations.
• Coordinate with the sales team to facilitate a smooth transition from pre-sales to the sales process.
• Monitor industry trends and competitor activities to enhance product positioning.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Technical or engineering qualifications.
• Strong communication and relationship-building skills.
• Experience in pre-sales or technical consultancy is advantageous.
• In-depth knowledge of piping products is preferred.
• Excellent problem-solving and negotiation abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67817 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Account Manager / Pre-Sale Consultant (Satellite)

You will collaborate with the industry leaders, stakeholders to drive innovation and growth in the vibrant digital economy.

• Lead the research, development and deployment of advanced communication technologies, including Satellite communications, Earth observation, navigation, or space exploration.
• Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders on Satellite/ Telecommunication.
• Work closely with customers to understand their needs and provide tailored solutions that meet their requirements
• Ensure all communication technologies and solutions comply with industry standards and regulatory requirements.
• Negotiate and close deals, ensuring revenue growth and profitability

Requirements

• Familiarity with satellite communications, Earth observation, navigation, or space exploration.
• Strong knowledge of Communications/Telecommunications/Infosystems Solutions
• Good contacts/ account management in the Telecommunication industry.
• Good knowledge of Satellite/ Telecommunication.
• Experience working with government agencies, space agencies, or international organizations.
• Having good contacts in the Telecommunication industries/ IMDA.
• In-depth knowledge of space and satellite technologies
• Min. 5 years of experience in the Telecommunication/ Communications industry.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

STAR CAREER is passionate about providing the high-quality service for our clients and candidates, creating a workplace fulfilment where our people will stay, perform and can be successful

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many on-the-job training opportunities in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

Job Description -Independent Recruitment Consultant/ Talent Consultant

(Flexible-Work Arrangement)

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many opportunities for on-the-job training in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

==============================================================

Job Description

Job Title : Recruiter (Home-Base) - Remote Support

(Flexible-Work Arrangement / Flexible-Work Mums)

(Full Commission)

Job Summary : Recruitment consultants will assist in finding the best people to staff the client’s

business needs by evaluating candidates and building networks of potential hires,

taking on a more hands-on role in assessing candidate resumes and credentials.

To understand and match the needs of the clients and candidates to provide quality

recruitment services

Main Duties and Responsibilities

Candidate Management

· Taking on the role of a recruitment consultant to understand clients’ recruitment needs and assist in placing the right talents with their Organization

· Source candidates using web-based services, job portals data base and social media recruitment methods to network and identify the right candidates for clients’ vacancies

· Evaluate resumes and applications

· Assume responsibility of pre-interview screening

· Provide career advice and consultation to job-seekers

· Facilitate and finalize agreements for candidates

Job Requirements

· Able to communicate effectively and professionally

· Min. 3 years of Recruitment experience will be desire.

· Highly driven and enthusiastic with positive attitude

· Good in coordination and liaison work

· Enjoy engaging with people

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

Candidate must be willing to take CEI Certification.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : Jeline@starcareerconsulting.com

Jeline Yong (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Description:

• Engage in consulting projects including overseas market entry planning, new business development and market research
• Conduct analysis and formulate a strategic recommendation based on the research and business analysis results to client
• Prepare and present strong business case story and strategy recommendation to client
• Undertake assessments across different elements of IT functions, document and translate business requirements into specifications, and support the formulation of appropriate technology-enabled solutions by defining appropriate technology strategy, consultancy vision and implementation roadmap
• Support project teams in gathering business requirements and definition of problem statements by engaging clients to understand their business needs and challenges
• Assist project teams in the set up and execution of Technology Strategy & Consultancy projects, in accordance to the firm’s service delivery standards and quality requirements

Requirements:

• Degree in Business Administrative or related field
• Team player and able to work independent with minimal supervision
• Business acumen with strong analytical and critical thinking skills to present solutions to complex problems in a logical and step-by-step manner in various industries
• Good command of spoken and written English and Mandarin for effective communication and interpersonal skills for liaising with internal teams, management and external vendors will be an added advantage.

· Identify the needs of prospects and extend professional advice and solutions to them.

· Engage and establish relationships with prospects from the daily-assigned pool of leads.

· Conduct sales pitch to prospects and convert them into long-term clients.

· Provide exceptional customer experience and maintain high service standards.

· Maintain a good after-sales relationship with clients and ensure their inquiries are handled promptly.

· Act as a subject matter expert on treatments, procedures and technology and stay up to date on developments in the Postpartum industry.

Any other ad hoc duties assigned by supervisor or Management

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

We are seeking an experienced and highly motivated business conslutant to oversee all bar operations, provide feedback to store manager in ensuring excellence in service, efficiency, and profitability. This role requires a strategic leader who can inspire a team, uphold service standards, and create an inviting environment for guests. The ideal candidate will have a deep knowledge of bar operations, a flair for mixology, and the ability to drive business growth.

Key Responsibilities:

• Operational Management:Oversee daily operations of the bar, including staffing, inventory, and ordering, to ensure smooth, efficient, and profitable service.
  Develop and enforce policies for service standards, safety, and hygiene to maintain high standards.
  
• Team Leadership:Recruit, train, and manage bar staff, fostering a positive work environment and ensuring high levels of customer service.
  Conduct regular training sessions on product knowledge, customer service, and safety, while providing constructive feedback and performance reviews.
  
• Financial Oversight:Monitor budgets, track expenses, and develop strategies to increase revenue and profitability.
  Manage pricing, promotions, and seasonal offerings, analyzing trends and sales data to maximize profit.
  
• Customer Experience:Ensure a welcoming and enjoyable atmosphere for guests, resolving any issues quickly and professionally.
  Maintain a high level of guest satisfaction by ensuring efficient service, quality control, and prompt resolution of guest concerns.
  
• Inventory and Quality Control:Manage stock levels, conduct regular inventory checks, and ensure optimal levels of all bar supplies.
  Work with suppliers to secure high-quality products and negotiate favorable terms.
  
• Marketing and Events:Collaborate with the marketing team to develop promotional events and campaigns that enhance the bar’s reputation and drive customer traffic.
  Organize special events, tastings, and themed nights to attract and engage customers.
  

Key Requirements:

• Experience: Minimum of 5 years in bar management, with at least 2 years in a senior or executive management role.
• Leadership Skills: Proven ability to lead, inspire, and develop a team while maintaining a high level of staff morale.
• Financial Acumen: Strong understanding of budget management, inventory control, and cost efficiency.
• Customer Service: Commitment to creating a positive guest experience with an eye for detail and problem-solving.
• Mixology Knowledge: Expertise in mixology, drink trends, and creating signature cocktails.
• Flexibility: Ability to work late hours, weekends, and holidays as needed in a hospitality environment.

STAR CAREER is passionate about providing the high-quality service for our clients and candidates, creating a workplace fulfilment where our people will stay, perform and can be successful

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many on-the-job training opportunities in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

Job Description -Independent Recruitment Consultant/ Talent Consultant

(Flexible-Work Arrangement)

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many opportunities for on-the-job training in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

==============================================================

Job Description

Job Title : Recruiter (Home-Base) - Remote Support

(Flexible-Work Arrangement / Flexible-Work Mums)

(Full Commission)

Job Summary : Recruitment consultants will assist in finding the best people to staff the client’s

business needs by evaluating candidates and building networks of potential hires,

taking on a more hands-on role in assessing candidate resumes and credentials.

To understand and match the needs of the clients and candidates to provide quality

recruitment services

Main Duties and Responsibilities

Candidate Management

· Taking on the role of a recruitment consultant to understand clients’ recruitment needs and assist in placing the right talents with their Organization

· Source candidates using web-based services, job portals data base and social media recruitment methods to network and identify the right candidates for clients’ vacancies

· Evaluate resumes and applications

· Assume responsibility of pre-interview screening

· Provide career advice and consultation to job-seekers

· Facilitate and finalize agreements for candidates

Job Requirements

· Able to communicate effectively and professionally

· Min. 3 years of Recruitment experience will be desire.

· Highly driven and enthusiastic with positive attitude

· Good in coordination and liaison work

· Enjoy engaging with people

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

Candidate must be willing to take CEI Certification.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : Jeline@starcareerconsulting.com

Jeline Yong (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job ID: 19380

• Location: Tanjong Pagar
• Working hours: 9am - 6pm
• Salary: up to $5,000 + Commission (Depending on experiences)

Job Description

• Conducting needs assessments with new and existing clients, and supporting the creation of service proposals
• Developing and managing partnership networks in Southeast Asia and coordinating appointments with local players / distributors for client sales channel expansion projects
• Supporting feasibility studies and market research prior to clients’ new business launches or entry into new markets
• Assisting in the preparation of various reports for clients
• Supporting the entry of overseas companies into the Japanese market
• Planning and managing various workshops and webinars for client acquisition

Job Requirement

• Bachelor’s degree in Business Administration, Commerce, Economics or equivalent
• Minimum of 2 years of relevant work experience in a trading company is required
• Minimum of 2 years of relevant work experience in market research for local regulations, industries and market players is required
• Minimum of 2 years of experience working for MNCs and listed companies is required (as for the consultancy job career, minimum 2 years of experience assisting similar companies)
• Experience of working overseas, or educational background graduated from an overseas university is strongly advantageous. As this company's position within the Group is at the forefront of helping clients expand overseas from their home country to other markets, it is strongly recommended that all consultants in this unit have worked or studied abroad for an extended period outside their home country as part of their career.
• High level of verbal and written proficiency in English and Chinese in order to negotiate and communicate with the owner in Singapore and South-east Asian region.
• Business level of Japanese language skills is required to negotiate and communicate with the corporate counterpart in Japan.
• Willing to travel to Japan and ASEAN countries (typically 1-2 times per month)
• Excellent analytical, problem solving and presentation/reporting skills, combined with a good understanding of business dynamics and commercial value drivers
• Self-motivated and able to work independently
• Strong capability to manage multiple projects

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for "19380, Business Advisory consultant".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Working location: East/West

Working hours: 5 Day week 9am-6pm (Need to work weekends, Wed & Thurs Off)

Salary: $2,600 - $3,000

Roles and responsibilities:

Lead Management and Parent Liaison

• Ensure all new enquiries (calls, email, online leads, walk-ins etc.) are responded to within 24 hours.
• Actively follow up on leads and assist them with their queries to identify the right classes and move them toward registration
• Ensure any follow-up with i.e. tutors, and placement tests are arranged and communicated clearly to all parties
• Ensure a high service standard for parents

Open House/ Events and Tradeshows

• Manage prospect leads to ensure all parent information is recorded and confirmations are sent.
• Ensure all items (brochures etc) are packed and ready to go for tradeshows
• Actively speak to prospects at tradeshows as a representative

Parent Liaison with parents/ community guests/ teachers

• Work hand in hand with tutors and management on parents’ concerns/queries.
• Report any matters of concern or clarification regarding families to the Management when relevant.
• Provide a bridge between tutors and parents by being aware of class matters/events & communicating important daily messages shared by parents to the teachers effectively.
• Work to establish a collaborative, warm, and approachable team culture within the school.

Marketing

• Take photos & videos of regular classes at the centres
• Feedback on class schedules, ensure that website is updated and adjusted according to what parents need and find useful
• Ensure all messaging platforms are manned during school hours Mon - Fri 9am-6pm
• Ensure that all communication from the school is on-brand and consistent with the guidelines

Qualifications:

• Bachelor’s Degree or Diploma
• 2 years of related work experience in a front office or admissions role in education a service-orientated industry
• Experience in sales or admissions will be an added advantage
• Customer service experience is essential in dealing with both existing and prospective parents
• Experience working in a school/enrichment environment would be an added advantage
• Possess a collaborative attitude and work well in a team-orientated work environment
• Excellent written and verbal communication skills
• Results orientated with a hands-on approach
• Ability to multi-task is essential for this position

Interested parties, please email to [email protected]

Karin Yong

Registration: R22108239

EA Licence: 01C3135

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Senior Consultant, Client Success does at Visa:

As a Client Success Senior Consultant, you will be leading Client Services operational engagement for Visa clients, serving as an operational/technical consultant for Money Movement Solutions products. This is an individual contributor role working independently under limited supervision and requires strong execution, technical knowledge, analytical skills, and relationship management with key stakeholders and clients.

The Senior Consultant is the face of Visa’s support organization to Visa’s clients and represent these clients internally to business, product and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills. In addition to these skills, a Senior Consultant will need to have strong analytical skills and is required to become technical knowledge expert to multi-functional business teams around them. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payments ecosystem

You will be accountable for supporting clients in the market for all products relating to Money Movement Solutions. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimize the client relationship.

Money Movement Solutions at Visa:

Money Movement Solutions at Visa encompass a wide range of services designed to facilitate domestic and cross-border payments. These solutions include:

Domestic and Cross-Border Payments: Visa provides connectivity to payment networks and messaging services such as ACH, RTP, and RTGS, enabling seamless money movement across borders.

FX Options: Visa offers an extensive range of FX options with real-time rates, held quotes, forwards, and more.

Card, Account, and Wallet Solutions: Visa's solutions increase reach through a range of card, account, and wallet options, allowing clients to collect, convert, hold, and pay in multiple currencies from a single provider.

In this role, you are expected to:

• Provide high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded, be the voice of the client.
• Proactively notify clients regarding any widespread or business critical problems with the application,and leads internal and external recovery efforts of product and/or processing service interruptions.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. Participate in cross functional customer service delivery initiatives across clients and Visa internal teams.
• Coordinate internal resources to accomplish Visa and client objectives.
• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa
• Build and enhance positive working relationships with key clients and internal stakeholders.
• Project manage and lead enablement activities for existing and new products introduced to the market, tapping on Global and Regional resources for execution.
• Report customer project accomplishments and deliverables to senior management.
• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.
• Educate and train clients on best practices for Money Movement Solutions products.
• Represent difficult and mildly complex customer change requests, system or operational requirements, negotiate and manage expectations internally and externally
• Develop and manage operational initiatives, special projects and client-driven continuous improvement plans.
• Identify and implement opportunities to improve the client experience by streamlining operational processes.
• Understand and support market strategies, develop and track account plans
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization

Why this is important to Visa

The Senior Consultant is vital in helping Visa to deliver against the operational needs of a key market, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business in Vietnam by driving value to our clients through effective enablement and customer centric support.