Elevate your career with Hype Media, a dynamic force in the world of print and media solutions. We are on the lookout for a meticulous and talented DTP Designer to join our innovative team. As a DTP Designer at Hype Media, your core responsibility will be the expert editing and refinement of artwork for a range of engaging print materials. Proficiency in Adobe Creative Suite, especially InDesign, Photoshop, and Illustrator, is required. Your role involves seamless collaboration with clients, ensuring their vision is translated flawlessly into edited artwork, and preparing impeccable print-ready files.

• Engage in collaborative design sessions with clients and internal teams to crystallize design objectives.
• Meticulously arrange text, images, and visual elements, ensuring a seamless and visually striking composition.
• Collaborate seamlessly with our production team, proactively addressing technical challenges to optimize files for impeccable printing.
• Proficient in Adobe Creative Suite (InDesign, Photoshop, Illustrator).
• Effective communication skills for client interactions and project updates. Written and Spoken English & Mandarin preferred as our graphics work requires proofreading of both languages.
• Excellent time management skills to handle multiple projects and meet deadlines.

Join Hype Media and be a vital part of transforming artwork into captivating, print-ready designs that resonate with our commitment to innovation and excellence. Apply now by submitting your resume and portfolio to [email protected] with the subject line "DTP Designer Application - [Your Name]."

Job Responsibilities:

Client Communications Management

• Set SOP for Client Communications (e.g.: service recovery, guidelines for handling customers from different feedback channels, SLA to customer feedback, preparation of FAQ, etc.)
• Reply all customer enquiries and feedback within stipulated timelines via various channels (e.g.: calls, email, live chat, social media, etc.)
• Assist customers with regards to the status of their orders
• Assist customers or operations team to source / locate products
• Use of initiative to identify and follow up sales opportunity with customers
• Maximize cross sales opportunities in all correspondence by suggesting related products to original inquiries
• Work closely with the Order Fulfillment Team, Inventory, IT and Sales & Operations Team on a daily basis
• Prepare Client Communications reports
• Master and well-trained in handling all customer feedback
• Understand and provide support for exchange and returns
• Constantly look out for ways to improve work processes and Client Communication levels
• Constantly drive improvement in processes and Client Communication levels to deliver KPIs
• Stay in trend and knowledgeable for new Client Communication tools (e.g.: chat line) or information
• Require to work in shifts and on weekends and public holidays
• Any other tasks as and when assigned by the Management

Administrative Duties

• Assist ECommerce team in administrative duties
• Prepare weekly/monthly reports on live chat performance, number of compliments, complaints, feedbacks and enquires accordingly to the sources
• Management of the membership and customer feedback database, i.e. data entry of membership details and feedback forms
• Other ad-hoc administrative duties

Job Requirements:

• Minimum Diploma, preferably with at least 1 year of experience in Service Industry
• Good interpersonal and communication skills
• Proficient with Microsoft Office suite and Email
• Knowledge of Salesforce is an advantage
• Client Communications oriented and committed to handling customer grievance
• Proficiency in both written and spoken English, and at least one other language
• Ability to speak mandarin to liaise with Chinese speaking customers
• Ability to speak German, Italian, French to liaise with the UK customers
• Applicants with experience with global returns and exchange procedures will be highly considered
• Fun, vibrant & outgoing personality with great personal style
• Keen sense of fashion and a passion for the fashion industry
• Able to work shift hours, weekends, and public holidays***
• Shift allowance provided

Project Identification

• Periodically review business processes and performance against three parameters (turn around time, ease of use, first time right). Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities; Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc); Identify possible projects and qualify and rank them on their criticality. Along with team member collate statistics to analyze issue and build business case for the project; Identify project managers and team based on the nature of identified issues and relevance to functions.

Program Management

• Review project charters prepared by teams and provide own inputs and guidance; Finalize along with functional representatives project milestones and KPIs; Seek support of various stakeholders in GCS to represent GCS on identified projects; Discuss project charters and milestones at weekly meetings and status on the bi weekly calls for any hurdles or roadblocks; Track success of complete projects against their specific KPIs; Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements and any hurdles to be resolved; Drive interfunctional coordination for resolution of issues as required.
• Develop along with cross functional team project charter for allocated projects as project manager; Collate supporting information and statistics on the issue; Analyze the issue with project team; Brainstorm with team on possible alternative and finalize feasible solution; Coordinate with IT team for automation of new process if required; Pilot or implement solution and measure success against set KPIs; Develop and if required along with project team conduct training on the new process to the relevant stakeholders.

New Product Launch

• Support launch of new products and services; Identify with cross functional team internal processes that would be affected; Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc); Participate in launch review calls to provide status update, resolve any dependencies; Oversee roll out of change plan and drive course correction where required.

Development Team

• Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.

Cloud Architect

• Deploy and configure solutions in the cloud.
• Automate cloud operations, develop infrastructure automation scripts and participates in the continuous improvement of cloud solutions.
• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solutions.
• Administer and maintain servers across virtual platforms.

Responsibilities:

• You will be responsible for developing, implementing, monitoring and evaluation of marketing campaigns for the brands under the Group
• Write, edit and proofread publicity materials and menus
• Conceptualize and develop print and online marketing materials including advertisements, brochures, EDMs, and website
• Generate content (editorial copy and visual design) for digital marketing and social media platforms. Includes basic photography and videography
• Manage media enquiries
• General public interest in the various brands through marketing campaigns and partnerships
• Establish and build relationships with business partners through joint programmes
• Work with management to create proposal decks for new programmes/events

Requirements

• Tertiary qualification in Sales/Marketing/Business Administration or its equivalent
• At least 3 years of related experience in marketing/service/F&B industry
• Strong network is an asset, including media, social influencers and industry partners
• Self-motivated, creative flair, eye for details and resourceful
• Strong project management skills
• Excellent communication skillswith the ability to think, speak and write strategically
• Excellent written and spoken communication skills in Chinese and English
• Good creative writing and copywriting skills
• Strong knowledge and experience in the use of social and online media in marketing, especially Chinese social media platforms
• Advance computer proficiency and skilled in digital marketing/social media software as well as presentation software
• Excellent proficiency in MS Office and Canva
• Dynamic, resourceful, self-driven, hardworking, confident and an outgoing individual with great interpersonal skills and an effective team player
• Pleasant with a flair for interacting with an international community with diverse cultural backgrounds
• Able to work in a fast paced environment
• Experience/exposure in the F&B industry will be an advantage

Whatsapp 91834574 for more information

We are looking for creative and self-motivated individuals to plan and manage our social media presence.

If you are:

Someone with strong passion in social media

Internet savvy

Excellent knowledge and interests in social media/e-commerce platforms

Ability to do simple design (Video edit, Photoshop skills) will be an advantage

Increasing viewership of our existing social media

Marketing our products /services online

Expectation :

-To be result driven and willing to learn

-Can work with min supervision

-To assist to increase brand awareness of our social media platforms

(ie, www.youtube.com/channel/UCQ-AIUmVvBK1XHyNN9pg5PA)

-Building and managing new accounts like Instagram, tiktok, xiaohongshu (小红书), WeChat

REQUIREMENTS:

Study our existing platforms (LinkedIn, Facebook, WeChat etc.) and propose improvements

Plan and execute social media campaign for our upcoming activities

Update and maintain our social media presence

Be able to write in Chinese will be an advantage

Job duties

• Understand the relevant product offerings
• Provide timely and supportive management for both internal and external stakeholders
• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Support product positioning and customer demand, and guide product development from conception to launch.
• Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
• Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
• Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
• Any other adhoc related duties .

Project Identification

• Periodically review business processes and performance against three parameters (turn around time, ease of use, first time right). Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities; Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc); Identify possible projects and qualify and rank them on their criticality. Along with team member collate statistics to analyze issue and build business case for the project; Identify project managers and team based on the nature of identified issues and relevance to functions.

Program Management

• Review project charters prepared by teams and provide own inputs and guidance; Finalize along with functional representatives project milestones and KPIs; Seek support of various stakeholders in GCS to represent GCS on identified projects; Discuss project charters and milestones at weekly meetings and status on the bi weekly calls for any hurdles or roadblocks; Track success of complete projects against their specific KPIs; Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements and any hurdles to be resolved; Drive interfunctional coordination for resolution of issues as required.
• Develop along with cross functional team project charter for allocated projects as project manager; Collate supporting information and statistics on the issue; Analyze the issue with project team; Brainstorm with team on possible alternative and finalize feasible solution; Coordinate with IT team for automation of new process if required; Pilot or implement solution and measure success against set KPIs; Develop and if required along with project team conduct training on the new process to the relevant stakeholders.

New Product Launch

• Support launch of new products and services; Identify with cross functional team internal processes that would be affected; Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc); Participate in launch review calls to provide status update, resolve any dependencies; Oversee roll out of change plan and drive course correction where required.

Development Team

• Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.

Cloud Architect

• Deploy and configure solutions in the cloud.
• Automate cloud operations, develop infrastructure automation scripts and participates in the continuous improvement of cloud solutions.
• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solutions.
• Administer and maintain servers across virtual platforms.

We are JUO Studios: a creative shop that specialises in post-production, creative concepts, and storytelling. and we're looking for social media coordinators to join our team.

What's in it for you? Well, you'll literally be paid to watch shows, for one. You'll also be able to put your creative skills to the test by coming up with visuals and creative concepts for some of the hottest anime, international films and television series out there.

You'll be working with a ragtag team of funny, like-minded individuals with a passion for creativity. Work is work, but that doesn't mean we can't have fun doing it.We also firmly stand by making sure every member of our team has a life outside of work. If you decide to contact us, go ahead and ask us about our flexible office hours!

Psst - USS isn't crowded on weekdays.

If you have a keen eye for detail, spot mistakes for breakfast, lunch and dinner while still enjoying social media, join us!

Responsibilities:

• Bridge communications between client ecosystem and company on content schedule and scheduling - ensure the effective exchange of campaign information and asset deliverables across internal and external teams in different time zones
• Manage internal production timeline and QC of social assets and copywriting.
• Well versed in social best practices, including channel specific creative formats and the latest strategies and report channel performance
• Research prevailing social media trends and functionalities in order to make informed recommendations around targeting, creative formats, platforms, and budget management.

Requirements:

• Diploma / BA/BS in related field
• Minimum 2 years of working experience
• Strong command of English
• Proficient in Meta, Tiktok, Twitter & YouTube’s social platforms
• Proficient in the Google ecosystem (Google Docs, Sheets, Slides etc)
• Up to date with new and emerging social platforms and innovative industry trends
• Highly detail-oriented with an ability to project manage
• Willingness to continue learning to ensure understanding of current production processes and tools

Following are a plus if you:

• Understand Anime / Games related pop culture
• Enjoy watching Anime, delve into anime fandom
• Have a strong proficiency in Japanese, verbal and written
• Certification in Japanese language proficiency - JLPT Level N1
• Are a weeb like we are

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

8+ years industry background

· Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)

· Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,

· Application Acceleration and Optimization

· Excellent communication and documentation skills

· Design related background

· Ability to demonstrate technical knowledge & industry best practices under pressure

· Basic Coding skills desirable

· Telecommunication Product or Solution Design related background

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
· Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
· In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
· Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
· The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
· Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
· Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
· Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
· 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

8+ years industry background

· Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)

· Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,

· Application Acceleration and Optimization

· Excellent communication and documentation skills

· Design related background

· Ability to demonstrate technical knowledge & industry best practices under pressure

· Basic Coding skills desirable

· Telecommunication Product or Solution Design related background

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
· Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
· In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
· Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
· The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
· Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
· Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
· Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
· 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.