Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Customer Service:

· Handle incoming calls and emails from customers, addressing their inquiries, concerns, and providing accurate product/service information.

. Manage customer onboarding process

· Assist customers in a courteous and professional manner, ensuring exceptional service and satisfaction.

· Provide after-sales support, troubleshoot issues, and collaborate with relevant departments to ensure prompt resolution.

· Perform daily transaction checking.

· Consolidate customer settlement report.

· Maintain accurate records of customer interactions, transactions, comments, and feedback in the company's database.

· Generate reports and summaries as required by management.

Ad Hoc Duties:

· Support various departments with administrative tasks as needed.

· Assist in organizing company events, meetings, and conferences.

· Participate in process improvement initiatives to enhance customer service efficiency and effectiveness.

Qualifications:

· Minimum Higher NITEC, Diploma in Business, accouting or a related field

· Proven experience in customer service and accounting roles is preferred.

· Excellent verbal and written communication skills in English and Mandarin.

· Strong interpersonal skills and ability to build rapport with customers.

· Detail-oriented and organized with the ability to manage multiple tasks efficiently.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

· Ability to adapt to changing situations and work effectively in a fast-paced environment.

· Prior experience in customer service is a plus.

MCTPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

• Assist in recruitment processes including job postings, screening candidates, and scheduling interviews.
• May need to support in workpass application at times
• Conduct new employee orientations session
• Manage the onboarding and offboarding process.
• Maintain and update employee records and HR databases.
• Manage payroll processing and ensure timely and accurate salary payment (if required)
• Support in handling the administration work for grant applications
• Support in small HR projects
• Handle employee grievance issues and administrate the entire grievance process

Requirement:

• Must have a Diploma in HRM or other faculty but with good relevant HR experience
• Must have basic work ethics
• Good in communication skill
• Must know MS office
• Must know employment law , TAFEP and CPF regulation
• Must be able to attend meeting (on zoom or physical) at least once a month.
• Able to work remotely with a minimum commitment of 2 hours per week (up to a maximum of 8 hours per week)

• Assist in recruitment processes including job postings, screening candidates, and scheduling interviews.
• Support in workpass application
• Conduct new employee orientations and manage the onboarding process.
• Maintain and update employee records and HR databases.
• Manage payroll processing and ensure timely and accurate salary payment (if required)
• Support in handling the administration work for grant applications
• Support in small HR projects
• Handle employee grievance issues and administrate the entire grievance process

Requirement:

• Must have a Diploma in HRM or other faculty but with good relevant HR experience
• Must have basic work ethics
• Good in communication skill
• Must know MS office
• Must know employment law , TAFEP and CPF regulation
• Must be able to attend meeting (on zoom or physical) at least once a month.
• Able to work remotely with a minimum commitment of 2 hours per week (up to a maximum of 10 hours per week)

Salary from $15 to $18 per hour

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Liaise with sub-contractors, HDB, Town Council, consultant and residents.
• Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
• Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
• Roster Management: Assign Site Supervisor to attend joint inspection.
• IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• IDMS system (E-Appointment): Manage appointments online.
• Notice - Write notice to inform residents of any construction activities.
• Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
• Generate work schedule for sub-contractors to rectify defects as soon as possible.
• Improvement work - Arrange unit improvement works for residents.
• Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.
• Guided viewing – Help residents familiar with the areas or facilities around the building.
• Understand BIT and Lock-up inspection before BSC starts.
• Maintain & upkeep of Information Centre & BSC.
• Any ad-hoc duties.

Qualifications:

• Minimum a Diploma or ‘A’ Level with 2 subjects passed
• Possess WSQ Certificate in Service Excellence
• Customer oriented with good communication and interpersonal skills
• Experience in customer relation works and fair construction knowledge would be an advantage
• At least 1 year of experience in a HDB BTO project
• Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)

Shortlisted candidates will be assigned to one of the below project:

What You'll Do:

New Projects

1. Implement service connection projects in providing timely supply to customers
2. Assist Senior Officers in implementing major works projects and service connection projects
3. Assist Senior Officers during HT switching operations
4. Assist Senior Officers in conducting partial discharge test on newly commissioned HT cables using Oscillating Wave Testing System.
5. Conduct site safety audit
6. Liaise with relevant authorities and private land owners on road opening matters
7. Monitor project expenditures.
8. Supervise contractors in installation of switchgear, transformer, LV Board, LV Overground Box, cable and substation earthing & miscellaneous works
9. Attend to customers’ requests and complaints.
10. Issue work orders, installation orders and vouchers.
11. Update records in NOVA system.
12. Supervise the contractors in the implementing of projects
13. Perform standby duties.

Renewal Projects

1. Carry out distribution cables and equipment renewal projects
2. Plan and implement distribution renewal projects within approved budget
3. Liaise with relevant Authorities for road opening approval to facilitate implementation of distribution projects
4. Allocate manpower and logistics resources in carrying out various work activities
5. Study LV network and carry out load transfer in preparation for shutdown of cable, switchgear and transformer
6. Prepare and collate information for monthly reports
7. Issue requisition / return vouchers/ equipment installation orders/ works orders/ completion certificate/ takeover certificates for assigned jobs
8. Lead and participate in study team, task force or committee
9. Attend to customers’ complaints and feedback
10. Perform site management, safety checks and supervises contractors
11. Assist Senior Officers in HV works and liaise with the relevant parties to execute work assignments
12. Perform standby duty after office hours

What You'll Need:

1. Diploma in Electrical Engineering from any of the recognised Polytechnics in Singapore
2. Relevant working experience would be advantageous
3. Entry level candidates are welcome to apply (On job training will be provided)
4. A team player with good working attitude and basic computer knowledge
5. Possess own transport or driving license would be advantageous

What We'll Provide:

1. Take pride in upholding Singapore’s world-class grid reliability, and contribute towards a sustainable energy future
2. You will strengthen our grid’s resilience to enable the energy transition
3. We offer sponsorship programmes for staff who intend to further their education in engineering.

Job Description:

Service Excellence:

• Handle incoming calls, emails, and messages from insurance customers promptly
• Provide the end-to-end customer service required to ensure a positive customer experience
• Provide accurate information about insurance products, coverage, and claims processes
• Address customer queries, concerns, and complaints within the SLA turnaround time
• Ensure customer feedback is communicated and that customer complaints and services are responded to, and recorded where necessary
• Retrieve voicemails and follow up with customer with company SLA
• Support with Customer Retention to achieve company persistency targets

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions
• Report generation
• Arrange to dispatch insurance documents
• Payment collection for failed customer payments
• Undertake any other duties as may be assigned

Requirements:

• Possess BCP, PGI certifications
• Minimally 1 year of relevant experience
• Possess Excellent communication and interpersonal skills

Kindly apply online or send your application to mailto:[email protected]

EA: 15C7572

ID: R23115267

• Location: Buona Vista
• Provide administrative support for local and international shipment activities, including inbound and outbound courier booking and tracking, ensuring shipment compliance.
• Support commercial activities and local despatch coordination, facilitating delivery or collection between the customers and service providers.
• Handle the receiving of samples, ensuring compliance with protocols.
• Understand and adhere to temperature requirements for samples. following established protocols.
• Handle customer enquiries through calls & emails.
• Support commercial activities, such as generating invoices and delivery order.
• Any other tasks as assigned.

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

• Island wide, Singapore
• Salary: $2,700 to $3,000 + Allowances
• Bonus: $3,500
• Training Provided

Job Scope:

• Patrolling and conducting enforcement duties related to illegal parking and public health.
• Attending to public feedback and concerns.

Requirements:

• Able to commit to a 12-hour duty schedule

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Title: Digital Credit Consultant

Company: Capital C Corporation

Location: Singapore

About Us:

Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.

We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.

Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.

Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."

Job Description:

Are you passionate about ensuring that customers' financial needs are met with dedication and care through offering personalised financial solutions? As a Digital Credit Consultant, you will be at the forefront of our loan product sales team, playing a key role in driving the growth of our loan offerings. You will be involved in actively promoting our diverse range of loan products, including personal loans, business loans, and vehicle loans (2/4 wheelers), engaging with customers to convey the features and benefits of these offerings to ensure they have a comprehensive understanding of their options.

Key Responsibilities:

• Sales & Promotion: Proactively promote and sell personal, business, and vehicle loans through effective customer outreach, ensuring loan products are clearly explained in terms of features, benefits, and suitability based on individual financial needs.
• Customer Engagement: Build strong relationships with customers, addressing queries and concerns with in-depth product knowledge, and providing clear guidance to help them make well-informed financial decisions.
• Application Support: Assist customers throughout the loan application process, ensuring all documentation is accurately completed and submitted in a timely manner, while closely monitoring the entire sales cycle, leading to the successful closure of transactions.
• Internal Collaboration: Deliver exceptional service through close collaboration with internal teams to ensure a seamless and efficient customer experience.

Qualifications:

• A dynamic, sales-driven individual with a proven background in sales, whether via face-to-face or virtual channels.
• Able to handle tough customer queries confidently and professionally.
• Goal-oriented, with the ability to think quickly to meet and exceed sales objectives.
• Experience in financial sales, with a deeper grasp of financial products and customer needs.
• Strong communication and interpersonal skills, with the ability to explain complex financial concepts in an accessible manner.
• Preferably proficient in both English and Mandarin languages.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Customer Relationship Management (CRM) systems is a plus.

Working Hours:

• 2 job openings: 1 on a fixed schedule, 1 on a shift roster
  • Fixed schedule:
    • 5-day workweek: Monday to Friday, 9am to 6pm
  • Shift roster:
    • 2 rotating shifts: 10 am - 7.30 pm and 10.45 am - 8.15 pm
    • 5-day workweek: Monday to Saturday, Sunday off + one additional off-day during the week

How to Apply:

If you are a sales-driven individual with a knack for connecting with customers and a desire to help them find the right financial solutions, we want you on our team!

Please submit your resume to [email protected].

Our client provides engineering, construction, and project management services. Due to business needs, they are now recruiting a Inventory and Shipping Officer to be part of their Shipment Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Inventory and Shipping Officer:

• Manage the procurement of spare parts from approved suppliers.
• Coordinate the shipment and repackaging of parts for customer delivery.
• Ensure timely delivery arrangements for both regional and international shipments.
• Collaborate with the logistics team and supervisor to efficiently process incoming orders.

Requirements:

• Relevant experience with inwards and outwards shipping

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

- Conduct patrolling and enforcement duties, including addressing issues such as illegal parking on public roads and ensuring public health compliance.

- Respond to public feedback and conduct regular patrolling and monitoring duties.

Requirements:

- Minimum Class 2B license.

- Completed secondary education.

- Willing and able to commit to a 12-hour shift schedule (working 3 days on, 1 day off; 4 days on, 1 day off).

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R24121196 | EA License 16C7883

Job Description:

The Laboratory Officer will be responsible for managing day-to-day operations within the electrochemical lab and providing essential support to ongoing projects. The role requires a good level of technical proficiency in electrochemical techniques, excellent organizational skills, and a proactive approach to problem-solving. The Laboratory Officer will work closely with the project teams to ensure smooth and safe functioning of the lab and timely completion of tasks. Key responsibilities include:

Lab Management:

• Oversee the day-to-day operations of the electrochemical lab, including equipment maintenance, inventory management, and safety protocols.
• Ensure that the lab is well-equipped and stocked with necessary materials and supplies for ongoing experiments and projects.
• Coordinate with vendors for procurement of equipment/chemicals and supplies as needed.
• Maintain a clean and safe working environment in accordance with laboratory standards and regulations.

Experimental Support:

• Assist researchers and project teams with experimental setup, data collection, and analysis.
• Characterizations of surfaces and coatings in terms of mechanical, physical and chemical properties, as well as coating performance evaluation.
• Troubleshoot technical issues and provide guidance on experimental procedures as required.
• Conduct routine calibration and maintenance of electrochemical equipment to ensure accuracy and reliability of results.
• Document experimental procedures, results, and observations in detailed lab reports.

Project Support:

• Collaborate with project teams to support the execution of research projects related to electrochemical applications.
• Manage project timelines and deliverables to ensure that milestones are met in a timely manner.
• Communicate regularly with project stakeholders to provide updates on progress and address any concerns or challenges that arise.

Training and Development:

• Provide training and guidance to new lab members on proper laboratory techniques, safety procedures, and equipment operation.
• Stay informed about advancements in electrochemical technology and techniques through literature review and professional development activities.
• Share knowledge and best practices with other members of the research team to enhance overall productivity and efficiency.

Job Requirements:

• Diploma or equivalent qualification in Chemistry, Chemical Engineering, Materials Science, or a related science and engineering field.
• Proven experience working in a laboratory setting, preferably with a focus on electrochemistry.
• Strong understanding of electrochemical principles and techniques, including cyclic voltammetry, impedance spectroscopy, and potentiostatic/galvanostatic measurements.
• Proficiency in operating and troubleshooting electrochemical equipment such as potentiostats, electrochemical cells, and electrodes.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Commitment to maintaining a safe and compliant laboratory environment, with knowledge of relevant safety regulations and procedures.
• Flexibility to adapt to changing project requirements and priorities, with a proactive approach to problem-solving.
• Ability to work independently with minimal supervision, while also contributing effectively to a dynamic research team.

Note: Some of above requirements are optional but advantageous to have.

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

Responsibilities

• Administrative and clerical support in Credit & Administration
• Preparation of documents and data entry
• Liaison with customers and suppliers
• Filing and data-imaging
• Reception duties on rotation basis
• Perform other duties as assigned from time to time

Requirements

• GCE “N” Level or ITE (Office Skills) or equivalent
• Minimum 2 years of relevant working experience preferably in Banking and Financial Service industry
• Proficient in Microsoft Office Applications
• Possess good communication skill and initiative
• Pleasant personality with good interpersonal and communication skills (good telephone etiquette)
• High level of patience, good stamina, perseverance and tact when dealing with customers
• Diligent with initiative and a team player
• Knowledge on Block Discounting and/or Leasing operation would be an advantage.
• Able to start work immediately would be an advantage
• Only Singaporean

Interested candidate who meets the essential prerequisites, please apply with your detailed resume, stating current and expected salary and contact telephone number.

We regret that only shortlisted candidates will be notified.

Data Protection Notice – Your “personal data” (as ascribed by the Personal Data Protection Act 2012 of Singapore as amended, revised or re-enacted thereto from time to time (PDPA)) is collected and may be used and/or disclosed for the purpose of determining your suitability for a position with us. These personal data may be disclosed to entities or parties to whom disclosure of personal data is reasonably necessary for the stated purpose, including to verify or obtain additional information from education institutions and current/previous employers. The personal data of unsuccessful applicant may be retained to be considered for future job opportunities. If you provide us with any personal data relating to a third party (e.g. information of your dependent, spouse, children and/or parents), by submitting such information to us, you represent to us that you have obtained the consent of that third party to you providing us with their personal data (Third Party Personal Data) for the purpose stated in this Notice (Third Party Consent). We only collect and use personal data which are relevant. We seek your clear and unambiguous consent to the said collection, use and/or disclosure, and also, your confirmation regarding the Third Party Consent.

Job Description:

1. Access the Authority’s computerised system(s) or any other database maintained by the Authority to retrieve new and renewal applications.
2. Check applications to ensure that all required fields in the application form are filled out, and ensure that all supporting documents are enclosed and/or attached
3. Submit the completed applications to the OC and/or Assistant OCs of the respective business division for approval.
4. Correspond with applicants to clarify and advise on the requirements of the applicants’ application.
5. Send by email or conventional mail, the soft/or hard copies of the application approval or rejection letters to the applicants.
6. Attend to members of public who walk into the Authority’s premises to enquire about their license applications.
7. Respond to service requests, complaints, and feedback from the public, applicants, and licensees, and assist walk-in enquiries about license applications as directed by the Authority.
8. On the job training will be provided.

Requirements:

1. Singapore Citizen.
2. Have minimum an “O” Level certificate in Singapore
3. Possess at least two (2) years of working experience in related administrative work and have basic IT skills, including experience with operating, software applications and email management
4. Be willing to learn the use of the Authority’s computerised licensing system to process licenses

JOB SUMMARY

Prerequisites

• Have personal transport (mileage claims applies)
• Driven and goals oriented.

Duties and responsibilities of this role

• Planning of routes for field visits cases at start of day
• Perform day to day field visit for all products
• Conduct interview with BB customer for restructuring requests/applications
• Able to address customers’ queries and issues
• Ensure proper escalation of customer’s queries, issues or complaints
• Ensure all assigned field visits are conducted timely
• Provide timely field visit updates via mCollect app
• Provide monthly summary on all field visits conducted

RESPONSIBILITIES

Strategy

• Ensure effective tele-calling to improve recovery rates, use settlements, installment plans and composite payments as per strategy.
• Comply with scripts, call pitch & strategy
• To adhere and comply with Local Regulator Guideline, Global Credit Standard, Credit Policy Manual, Collections Procedures and Forbearance standards.
• Abide to the DO’s and DON’Ts of collection
• Follow all DOI related procedures / documentation

Business

• Deliver on financial goals – Gross Charge Off, Recoveries, Delinquency rates and cost

Processes

• Ensure daily DPI of visits are met
• Handles all accounts assigned by tele collectors for field visits.
• Effective achievement of targets on monthly basis.
• Perform field visits and ensure all assigned accounts are covered within 14 calendar days.
• Ensure new data provided by customers are updated in CACS memo (eg. Address change, contact number for further collection follow-up).
• Ensure timely updating of field visit report to facilitate further collection follow-up.
• Ensure maximum efforts to establish contacts.
• Ensure right premises are visited on a timely basis.
• Ensure effective handling of customers
• Reduced unsecured collections related complaints by 50%.
• Compliance to policies, scripts and call pitch.
• Follow Do’s and Don’t’s.
• Abide to Code of Conduct
• Adopt a clean desk policy.
• Follow all related procedure and documentation.
• Good working attitude and positive outlook.
• Identify areas for improvement and rectify all irregularities to enhance work process.

People & Talent

• Timely completion of all e-learning courses
• Timely completion and attendance of all external courses assigned or taken up

Risk Management

• Minimize credit losses, maximize recoveries
• Resolution of complaints from clients and MAS

​​​​​​​Governance

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
• Processing & decision making as per the Departmental Operating Instructions manual & within the timeliness and accuracy standards specified
• Upholding the values of the group & Company at all times Compliance with all applicable rules/regulations & Company & group Polices.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• CCU
• Contact Centre
• CBS team
• SG Credit Risk team
• SCB Branch Team

External

• Vendors (law firms)

Our Ideal Candidate

• 2+ years of collections experience
• Field collections experience preferred
• Proficiency in Mandarin Language is essential as the role involves regular communication with Chinese clients
• Education - Diploma in any fields (banking related will be preferred)
• Licenses - Class 3 or class 2, 2a, 2b,

Role Specific Technical Competencies

• MS Excel
• MS Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

We are looking for a Resident Technical Officer (RTO) to join our team for a key project with the Land Transport Authority (LTA). This is an exciting opportunity to be involved in critical infrastructure development, ensuring quality and compliance in civil and structural works.

Key Responsibilities:

• Supervise and monitor construction progress, ensuring compliance with approved drawings, specifications, and contract documents.

• Inspect materials and workmanship to maintain high-quality standards and adherence to project requirements.

• Conduct regular site inspections, report defects or non-conformances, and coordinate with the Qualified Person (QP) and other stakeholders to resolve issues.

• Provide onsite supervision and maintain accurate site records, ensuring all works align with approved plans.

• Oversee safety, environmental, and health matters, ensuring contractors follow relevant regulations.

• Prepare and submit progress reports to the QP and stakeholders, ensuring project timelines and quality standards are met.

• Assist in reviewing contractor's drawings, method statements, and procedures for proper execution on-site.

• Supervise the installation and monitoring of instrumentation, ensuring compliance with approved plans and regulatory requirements

Job Requirements:

• Diploma in Civil and Structural (C&S) Engineering.

• Must possess a valid RTO certificate from IES Singapore.

• Self-motivated and able to solve issues independently.

• Minimum 3 years of experience in the construction industry, with at least 1 year as an RTO.

• Experience in supervising the installation of monitoring instruments and using software for data presentation and analysis.

• Lead the development and implementation of EHS policies, risk assessments, and safety programs for a manufacturing facility with clean room operations.
• Ensure compliance with MOM regulations, Fire Safety Act, NEA guidelines, and ISO EHS standards.
• Serve as the Fire Safety Manager (FSM), conducting fire drills and audits to meet SCDF requirements.
• Manage incident investigations to identify root causes and recommend corrective and preventive actions (CAPA).
• Conduct safety briefings, Safety meetings, and internal audits to promote a safe and sustainable workplace.
• Work closely with cross-functional teams to integrate EHS best practices into daily operations.
• Monitor and report EHS performance metrics to ensure continuous improvement and regulatory compliance.
• Prepare and submit reports on EHS audits, inspections, and compliance to management.

Requirements

• MOM-registered WSH Officer (WSHO) and SCDF-registered Fire Safety Manager (FSM) certifications.
• At least 5 years of EHS experience in a manufacturing or clean room environment.
• Familiarity with EHS standards (ISO 45001, ISO 14001) and Singapore's environmental regulations.
• Strong expertise in incident management, risk assessment, and fire safety protocols.
• Excellent leadership, communication, and problem-solving skills.
• Ability to engage and collaborate effectively with stakeholders, including contractors and management.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.