Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

We are a fast growing organization and we are looking for Appointment Setting Officer to help to fix appointment with the clients. If you are looking for a part-time job you can contact us.

• Flexible timing
• Able to work independently
• Can work from home
• Nice work environment
• Training will be provided
• Basic pay plus incentives

Join the Singapore Civil Defence Force (SCDF) - The Life-Saving Force

We are a team of elite emergency response professionals from the Fire and Rescue Service (FRS) and the Emergency Medical Service (EMS), that are dedicated to saving lives and protecting property. Join us to be part of a family that strives to safeguard and make a difference in the lives of our citizens, in both peacetime and emergency.

Lifesaving. It's Life Changing!

What the Role Is

Be the source of courage, command, and control. As a SCDF Paramedic Senior Officer, you will be professionally trained to take control of challenging emergency medical situations and provide first-class prehospital care. You will also drive Emergency Medical Service (EMS) education, research, as well as operational and clinical excellence within the organisation to keep Singapore a safe and emergency ready nation.

We believe in grooming our officers as leaders. Through our talent management programme, you will embark on diverse foundational postings before specializing in their unique career pathways.

Mentorships, varied job exposure, and opportunities to participate in overseas missions and international learning exchanges will help to nurture your strengths and prime you for real-life challenges.

Upon joining SCDF, you can look forward to securing stable full-time employment with an enticing remuneration package. Candidates can stand to earn between $5,140 to $6,150, inclusive of monthly frontline allowances.

What we are looking for

To qualify for direct entry as a Lieutenant, you must meet the following requirements:-

• A Degree in any discipline
• Strong leadership and interpersonal skills
• Male applicants must be PES B2 and above
• Minimum 'Pass' for IPPT

Sign On Bonus

As a successful applicant, you will receive a $15,000 sign-on bonus (subject to eligibility) upon emplacement.

As valued members of SCDF, employees stand to benefit from a range of perks and privileges, including:

• Annual increments
• Performance bonuses
• 14 to 18 days’ vacation leave (inclusive of other leave types)
• Medical and Dental Subsidies
• Employee welfare benefits
• Yearly $700 learning and development subsidies to better support MHA’s officers’ professional and personal growth, health and well-being.
• Strategic Payment Scheme e.g. cash payouts of three months (Lieutenant and below) quantum upon reaching their 3, 6, 9, 12, 15, 20, and 25 years in service.
• Invest Retirement Package - A contribution equivalent to 13.25% of your gross salary will be credited monthly into your retirement account.
• Group insurance

For more information, please visit the following links

SCDF Corporate Website (Career Pathway and Renumeration) - https://www.scdf.gov.sg

SCDF Career Microsite (Interactive Experience on Career Journey) - scdfcareers.sg

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

General Summary

The Welfare Officer provide operation support services to support the halfway house’s operations. The role ensure day to day needs of residents and operational requirements of the halfway house are met. Also ensure safety and minimise risk of the Halfway House

Roles & Responsibilities

1. Ensure daily needs of residents are well taken care of.
2. Motivate residents through their day-to-day interaction.
3. Handle residents’ complaints.
4. Refer residents’ issues to Social Worker when necessary.
5. Assist in institutional programmes such as outings.
6. Oversee HWH estate management
7. Assist in monitoring of workplace safety and health standards.
8. Provide logistics support for the effective functioning of HWH

Generate Notices for the offender

Monitor payments for cases and call to remind the offender

Generate reminder letter for cases where no payment is received after the deadline

Other Enforcement Supports assigned by the supervisor

Job Requirement :

Enforcement Support Officers shall have prior admin and enforcement work experience of at least 2 years with the Singapore Police Force or other related law enforcement agencies

Responsibilities

• Plan, support and implement approved programmes and services of the DAC.
• Ensure that DAC rules pertaining to personal safety, work hazards and prescribed training procedures are adhered to by staff and clients.
• Maintain and develop proper system of administration of client’s ICP; attendance and training programme records; and other administrative records in accordance to the Programme Evaluation System / Best Practice Guidelines.
• Ensure the welfare of clients, referring any inappropriate client behaviour or welfare needs to the appropriate professional service for intervention.
• Liaise with parents/guardians of clients pertaining to the clients’ management.
• Ensure that volunteers are working towards the organizational interest, objectives and goals.
• Maintain good public relations and uphold the image of the Association.
• Work as a team and participate positively and actively to ensure quality service delivery that is in line with the mission, goals and objectives of the Association.

Requirements

• Have relevant Diploma or ‘A’ Level.
• Have good organization skills.
• Have a compassionate and patient personality.
• Certified training in Social Services or Disability Studies is an added advantage.
• Experience in working with persons with special needs is an added advantage.
• A Heart to serve in the special needs sector

Working Location: 65 Pasir Ris Drive 1 Singapore 519529

Our Client:

Our client is one of the leading Banking Services companies in Japan. They are currently looking for an Officer to join their Back Office.

The Responsibilities:

• Back office general operations, settlement, input vouchers for loans, securities, money market transactions, swaps and forex

• Prepare periodical reports for Head Office, as well as to Singapore and Japanese regulatory agencies

• Operation of accounting system and settlement system (SWIFT)

• Check the daily bank statement and maintain adequate account balance

• Monitor fund transfers (inward and outward remittance), customer’s accounts

• Assist the Back Office Manager and Middle Office Manager by managing the accounting system, entering input sheets and printing out data sheets

• Assist the Compliance Manager with daily AML monitoring, KYC filings, processing audit requests and revising operational policies and procedures

• Perform all other duties as assigned by the managers

The Requirements:

• Diploma or Degree holders with relevant experience

• PC skills (Microsoft Office)

• Good communication skill, strong learning ability and multi-tasking skill

• Experience in bank’s back office is welcome

• Driven and self-motivated for new challenges

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 110916

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Maintenance, servicing and ensure regular checks and servicing of: Fire alarm systems, EM LOCK and magnetic door systems,Guestroom lock systems ELsafe units, CCTV systems, Public announcement systems, Car park collection systems Panic and PWD button system.
• Oversee the loading and unloading bay, driveway, and basement car park to ensurenall.loading and unloading activities conpleted within time frame.
• Control and distribute complimentary car park tickets.
• Respond to various incidents during shift, ranging from security breaches to guestroom lock and ELsafe issues.
• Complete security incidents, accidents, and emergencies, prioritizing report by end of daily shift.
• Enforce security protocols and procedures to protect guests, colleagues and property.
• Manage access control systems, such as key card access, to prevent unauthorized entry.
• Prrform random bag check to all colleagues who exit the building.

Job Requirements

• 1 year experience as Security preferably within hotel industry.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.
• Police, CISCO or SAF regular experience will be an advantage.

• Cashier / Retail Assistant / Ticketing Exp
• Rotating Shift (Retail Hour)
• Able to work on Weekends & Public Holidays

Responsibilities

• Handle ticketing counter sales
• Provide customer services
• Handle cashiering
• Other ad-hoc duties as assigned

Requirements:

• Possess Cashier / Customer Service / Retail Sales / Ticketing experience
• Good communication & interpersonal skills
• Able to work rotating shifts, on weekends & PH

Other Information:

• Working Hour: Rotating Shift
• Salary: Up to $2300/mth + OT + AWS + VB
• Location: Island-wide

To apply please click on the APPLY NOW button or email your resume with the following detail inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

At Mavis Tuition Centre, we are committed to providing top-quality educational services to help students excel academically. Our experienced educators deliver personalized and innovative teaching methods tailored to each student's needs. We offer a comprehensive range of subjects, ensuring a well-rounded and thorough education. Our goal is to create a supportive learning environment that nurtures curiosity, encourages critical thinking, and drives success. Join us at Mavis Tuition Centre, where our exceptional services turn the journey of learning into an exciting and rewarding experience.

Job Highlights

• 5-day work week
• Leave benefits
• Medical benefits and insurance
• Variable bonuses
• Performance incentives

Responsibilities

• Engage customers in a friendly and approachable manner
• Assist customers with their queries and concerns with a service-oriented attitude
• Actively promote the organisation’s programmes to prospective clients in a professional manner
• Perform administrative duties pertaining to student and course registration matters

Requirements

• Minimum ‘N’ Level
• Able to commit to both weekends
• Travelling required
• Strong interpersonal and communication skills
• Positive work attitude, team player with strong service mindset
• Work in a fast-paced environment, able to multitask

Why choose us?

• Supportive Peers
• Recognition & Rewards
• Room for Growth & Career Advancement Opportunities
• Comprehensive Training Program tailored to enhance skill set

Menicon is a contact lens specialist embracing precision craftsmanship to see life in detail. Join our family in Singapore, the first manufacturing facility outside Japan for daily disposable contact lens and a base for developing technologies and products with advanced, value-added features.

We are dedicated to advancing medical technology and driving innovation in the contact lens industry. Join our team as a Lab Support Officer and contribute to a dynamic and forward-thinking organization. We are looking for candidates who are eager to learn, with training provided to support your growth and development.

Responsibilities:

• Prepare microbiology media and test materials required for quality assurance testing
• Clean microbiology laboratory glassware and apparatus in accordance with standard operating procedures
• Conduct environmental monitoring in cleanroom and controlled environments to ensure parameters are within set guidelines.
• Maintain accurate documentation and records
• Apply Good Laboratory Practices (GLP) and uphold 5S principles to maintain a clean and organized workspace.

Requirements:

• Min GCE ‘O’ Level pass in a science subject
• Experience working in a lab or cleanroom environment
• Able to work 12 hours shift in a 4-3-3-4
• Knowledge of aseptic techniques will be an added advantage

Visitor Management Officer
* TRAINING PROVIDED, Must be open to shift work

Job Description:
- Providing Customer Service to Visitors
- Assist at registration counter
- Guiding visitors on the usage of the self-service kiosk
- Assisting patients on wheelchair if needed.
- Guiding visitors to the gantry.
- Delivery of food and other items to the patients as and when required

Shift Schedules:
Shift A ~ 8am-8pm
Shift B ~ 9am-7pm
Shift C ~ 11am-7pm

Work Schedule:
According to roster set up.
Attire: Black Pants and shoes.
Uniform for Top will be provided.

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

Description:

Join Our Growing Team...

Manpower Link is a leading recruitment agency who has more than 7 years in foreign recruitment ! We are currently seeking highly motivated and organized Talent Acquisition to join our team. Come join and grow with us!!!

$2800-$3500

Monday to Friday, 8.30am - 6.00pm

(May need to OT after 6pm , and work on public holiday)

Ubi Road (Near to Tai Seng MRT)

Job Description:

- Handle Recruitment activities not limiting to pass screening, applications, prepare for workers arrival and contracting.

- Assisting with or performing administrative tasks, such as managing and updating internal data , processing new orders, and

- Tracking inventory.

- Monitoring department issues and client complaints to create methods to lessen recurring issues, management of clients accounts.

Job Requirement:

- Minimum Higher Diploma / Degree holder

- Applicants with knowledge of MOM legislations are preferred

- Prefer with CEI certified.

Job Description & Requirements

You will be reporting to Site Incharge and required to undertake such duties as may be assign to you in the proper performance of your employment.

Customer Services

· Acts as window and interface with customer on all issues, and provide top level of customer service to all customers

· Liaise with customers on quotation status, progression of projects, and delivery schedules

· Escalate issues impacting customers on time delivery performances

· Maintain communication record of interaction with the customers in an orderly manner

· Coordinate with the internal departments to find solutions and resolve matters

Sales Admin

· Maintain customers and supplier relationship

· Fully assist Sales Manager for all oversea and local customers

· Follow up to PO documentation once quotation is issued.

· Provide strategic leadership and overall sales and service direction and consistency to enhance productivity, quality and customer service

· Identify, develop and implement progressive and standardized methods of continuous improvement

· Define and maintain standards of performance

· Develop, communicate and implement mid and long-term goals and production plans for areas of responsibilities to ensure continued excellence, including appropriate contingency and risk planning

· Monitor and control expenditures and external/internal labour costs to operate within approved budget guidelines. Identify variances and potential corrective actions.

· Ensure that all business activities are performed with the highest ethical standards and in compliance with the company’s Code of Business Conduct

Requirement:

• Candidate must possess at least a Professional Certificate/Nitec etc
• At least 1 Years of working experience in the related field is required for this position
• Preferably with related min Customer Service or Equivalent
• Preferably with Engineering background

Location: Anglo-Chinese School (Primary), 50 Barker Road, Singapore 309918

Contract Duration:

• Initial Contract Period: 1 March 2025 – 28 February 2027
• Option to Extend: 1-year extension from 1 March 2027 – 29 February 2028, subject to school discretion.

Working Hours:

• Days: Monday to Friday (5-day workweek)
• Hours: 6:30 AM – 4:00 PM (including a 1-hour lunch break)
• Non-Working Days: Saturdays, Sundays, and gazetted public holidays

Key Responsibilities:

1. Facilities Maintenance:

• Ensure cleanliness of school premises, including meeting rooms, offices, staff rooms, and classrooms.
• Perform tasks such as floor sweeping, mopping, rubbish disposal, and cleaning tables and chairs.

1. Equipment Maintenance:

• Operate and maintain school equipment, including air purifiers, standing fans, and fire extinguishers.

1. Logistics Support:

• Provide and prepare logistics arrangements for school events and activities.
• Carry, move, and arrange furniture and equipment as needed.

1. Administrative Support:

• Perform simple administrative tasks, such as distributing items to classrooms and staff rooms.

1. Contractor Escorting:

• Escort external contractors performing maintenance tasks such as pest control, aircon servicing, building repairs, and electrical work.

1. Facilities Maintenance Assistance:

• Receive damage or fault reports from teachers.
• Coordinate with technical staff and monitor repair progress.
• Ensure safety measures are in place during maintenance work.

1. Operational Support:

• Assist in day-to-day school operations as directed by the School Operations Manager and school leadership team.
  

Required Qualifications, Skills, and Experience:

1. Educational Background:

• Primary school education or equivalent.

1. Relevant Experience:

• Experience in logistics, facilities maintenance, or a similar role is advantageous.

1. Personal Attributes:

• Reliable, dynamic, and motivated individual capable of working independently with minimal supervision.
• Strong sense of responsibility and attention to detail.

1. Physical Fitness & Background:

• Good level of fitness with no chronic medical conditions.
  Clear criminal record.
  

• Assist supervisor to handle Cafe operations
• Greet and welcome members and their family at the F&B Café
• Service food and drinks
• Set and clear dining tables
• Work in a team environment

Highlighted points:

• MNC
• AWS + Performance Bonus
• 5 days’ work week
• Near MRT

Job description:

• Helping partial set of accounts, accounts payable & accounts receivables & general ledger.
• Verifying and processing of local / overseas payments & staff expenses.
• Assisting in quarterly GST reporting, year-end stock take and audit.
• Maintaining of filing system and running banking errands.
• Handling of general administrative duties such as collection of mails, procurement & maintenance of office supplies.
• Experience in accounting related duties

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

You will work closely with the Property Manager to provide excellent support to estate residents in executing daily estate inspections to ensure high quality standard of horticultural, maintenance and implement improvement works, including but not limited to the following:

• To provide supervision and ensure that all repair and routine maintenance works undertaken by the contractors are carried out properly and completed satisfactorily in accordance with the terms and conditions of the Contract.
• Schedule and ensure breakdown, preventive and corrective maintenance activities are carried out effectively.
• Perform regular inspections and handle enforcement work at the common property areas and to ensure that such common property is in satisfactory and serviceable condition and properly maintained according to the standards required by the relevant authorities and to recommend any works which are necessary.
• Manage and attend to residents/tenants’ feedback as well arrears cases.
• Certify completion of jobs undertaken by contractors and to make recommendation for payment thereof.
• To co-ordinate all consultancy works on maintenance matters performed by professional consultants and apply and obtain all necessary licenses and certificates from the relevant authorities where necessary.
• Responsible of investigate, check and analyze reported breakdowns and faults to determine their cause for the prevention of future occurrences.
• Any other ad-hoc duties assigned by your Manager.

Job Requirements

• Minimum Diploma in Facilities Management Services / Estate Management / Building Maintenance / Engineering or related fields with minimum 1 year of relevant experience. Experienced in Township management will be an added advantage.
• Good team player with good communication and interpersonal skills.
• Physically fit and able to speak Mandarin to interact with the residents.
• Proficient in Microsoft Office.
• Able to work beyond normal working hours (5-day work week) and on weekends/ PHs where required
• Able to start work immediately or within short notice.

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

1. JOB DESCRIPTION

Job Title

Guest Relations Officer

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.