Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl.com.
DHL Express Singapore has been ranked No.1 Best Workplaces in Singapore by the global institute Great Place to Work since 2020.
Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 1.500 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognized brands across the globe.
We are looking for a Senior Manager, Industry Development. Reporting to the Senior Director, GMNC, the incumbent will lead and manage a team of Global Country Account Managers (GAMs) to achieve and exceed targeted performance such as revenue, profitability, service quality etc.
Your Tasks
· Drive and develop tailored sales strategies, ensure implementation, regularly analyse and evaluate progress against pipeline, revenue and profit targets.
· Build executive relationships within the Industry Accounts.
· Develop and participate in industry related strategy setting and sources of growth.
· Work with internal functions to support tailored solutions (where required) and drive closure of business deals.
· Lead, motivate, train, coach and develop a high-performance culture within the department and team.
· Manage the allocation of resources against commitment of achievement to Global, Regional and Country objectives and targets.
· Monitor the accounts' performance in close cooperation with the program management team.
· Ensure team's compliance with DHLE Global Sales Process, Systems and Tools.
· Develop a high-performance service culture within the functional department. Plan, organize and direct an efficient and effective functional department.
· Develop IKOs/KPIs with team members and monitor individual performance.
· Conduct performance appraisal.
· Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets: recruit, train, coach, motivate and develop.
· Identify training needs and opportunities to develop a highly-skilled functional department.
What You Bring
· Minimum 8 years or more of working experience in a commercial environment, with at least 3 years of consultative selling experience.
· Culturally sensitive with strong customer service orientation and strong ability to operate and functionally manage people (networking and persuasive skills).
· A resourceful and strong individual who can work independently and within a team to deliver results.
· Strong communicator (in written & spoken English) with excellent numeric and presentation skills.
· Degree in Business Management or a commercially orientated subject e.g. Logistics, etc.
What We Offer
· Strong career support in an international environment.
· Multifarious benefit program.
· Access to comprehensive learning programs.
What’s Next
If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!
