Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Working location: Alexandra Road

End customer: Banking Environment

Working hour: 9.00am to 6.30pm

Roles and Responsibilies:

· End user support

· Assist in Operating Systems Migration and related support.

· Support and troubleshooting which includes diagnosis of hardware and software failures or problems.

· Responsible for correcting all problems associated to supported list of End User Equipment and Software.

· Installation of software/application.

· Provide accurate and timely documentation in IT Service Management Tool.

· Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.

· Synchronizing application settings to environment requirement.

· Relocation of computer devices and peripherals.

· Setting up of the end users profiles for applications.

· Proactive update and follow up to end users.

· Guide end user on required applicable tasks

· Other adhoc task as assigned.

Job Requirements:

• Nitec in IT or higher qualification.
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies- Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary range:

• Up to S$3000

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)
EA Personnel: R23113231 (Lum Charmaine)

Astek International is proposing an opportunity for a Network Security Engineer for our project based in Singapore.

Job description

• Providing leadership in the design and integration of enterprise class networking solutions for the company's customer base.
• Responsible to meet the Sales quota for the Cisco Enterprise Networking portfolio.
• Assist the Sales team to develop and find new opportunities and customers and drive refresh/upsell for existing customers.
• Build strategic business plan & sales funnel for Cisco EN product portfolio such as Catalyst 9000 Switches, ISR 4000 Routers, ASR Routers, DNA Center, SD-WAN etc.
• Responsible for Pre-Sales/sales activities including Build Proposals, SOW, HLD, LLD, Response to RFP, BOQ, BOM, POC etc.
• Work with clients to identify business and technical networking requirements.
• Document network architecture and technology roadmap.
• Ability to document & present the solution and product benefits including OEM competitive analysis
• Design solutions based on next-gen Cisco DNA Architecture , SD-WAN & SD-Access

Requirements

• At least 6 years of experience with strong knowledge of Enterprise Networking Solutions (Campus LAN, WAN) and understanding of emerging technologies (Software-defined networking).
• Utilize strong customer interface skills to work closely with customers and create an atmosphere of teamwork.
• Hands on experience of IOS upgrade of Routers and Switches
• Good understanding of Cisco Cat 2K, 3k, 4k, 6k, 9k series switches & ISR 4k routers
• Good Knowledge of implementing 2-tier/3-tier architecture
• Verification of status and performing basic troubleshooting using basic utilities such as ping, telnet and SSH, trace-route
• Working knowledge of Routing Protocols like RIP, IGRP, EIGRP, OSPF, HSRP etc

• Responsible for hardware and software installation and maintenance.
• Assist in Microsoft Dynamic Navision ERP system and make Jet Reports.
• Develop and execute new EDI solutions and applications.
• Create and maintain EDI integration using XML.

Requirements:

• Diploma in IT or equivalent
• At least 3 years of hardware and software installation and maintenance experience and Navision Application support in Manufacturing function.
• Good knowledge of web development.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Your primary objective is to increase the effectiveness + reliability + stability of our customer solutions in our region. You will be working with internal + external stakeholders to drive innovation + compliance in our solutions while focusing on the following key objectives:

• To lead our engineers to deliver top quality solution outcomes in key tenders across the region throughproviding them the right tools + standards.
• To design end to end solutions for countries including understanding customer requirements, runningcustomer workshops + present our customer solutions when needed.
• To upskill + upscale our engineering teams through regular communication, training + knowledge build-up.
• To support business development by bringing in new concepts + promoting new customer solutions.
• To support major go-no-go project decisions + customer engagements for our countries.
• To support continuous improvement projects in conjunction with the operations teams.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Overview

We are looking for people with a strong background in Computation & data infrastructure and/or building data systems. They must be comfortable working with a range of stakeholders and functional teams including Students, Faculty, IT and External Collaborators. The right candidate will have a passion for working with numerous small research teams to assist in managing their Infrastructure needs and advise them on best practices to engineer their projects efficiently.

Responsibilities

INFRASTUCTURE MANAGEMENT (50%):
• Maintain servers, including file , web , proxy servers, including security patches.
• Allocation of compute / storage resources as needed.
• Analyse institute infrastructure needs to implement for services providing improvements to systems.
• Management of the Institute Website.
• Liaise with Global IT teams to ensure compliance to their policies and be a single point of contact for the institute for troubleshooting.
• Manage recording and streaming systems during regular seminars / Conferences and workshops.

DATA ENGINEERING (25%):
• Support research teams with advice on efficient Data Engineering practices including automation of data pipelines, data cleansing, integrity checks etc.
• Develop processes to handle remote data access / management in compliance with security best practices (and appropriate policies)
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.

SYSTEM DEVELOPMENT (25%):
• Create APIs for integrate data source into functional blocks of software & services.
• Create APIs for downstream usage of Data models.
• Coordinate with different functional teams to implement models and monitor outcome
• Promote security best practices for application development

Requirements

• Bachelor degree in Computer Science, Operations Research, Engineering with more than 3 years relevant experience
• Experience in maintaining virtualised server infrastructure and creative problem solving within large IT infrastructure.
• Deep understanding of statistical analysis, data mining or machine learning
• Practical experience in working with large structured and unstructured data set
• Ability to think analytically and deliver results that drive business decision making
• Team player to build strong partnerships
• Have competency in one or more of the programming languages or tools: Python, R, Spark
• Experience in security engineering will be a plus
• Experience or knowledge in AWS/GCP environment will be a plus
• Prepared to take on new challenges and ad-hoc requests that need a quick turn-around
• Excellent written and verbal communication skills for coordinating across teams.

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

- Create frameworks, technical features which helps in faster operationalisation of Data models, Analytical models(including AI/ML) and user generated contents (dashboards, reports etc)

- Effectively partner with data scientists in enabling faster adoption of AL/ML model based systems

- Independently install, customise and integrate software packages and programs

- Carry out POCs involving new data technologies

- Design and develop application frameworks for data integration

- Create technical documents such as solution design, program specifications for target solutions

- Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation

- Maintain and recommend software improvements to ensure a platform centric management of software applications

- Performance tuning

- Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

- Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software

Technical skillsets

TEAM Architecture (Big Data)

- 5+ years of experience with application development in Big Data Ecosystem (such as Cloudera, ElasticSearch, Spark, Presto, Hive, Impala, Kibana, Logstash, Hbase, Kafka),

- Expertise in building applications using Scala, Java, Python, Shell scripting, Go

- Experience in large scale implementations and performance optimizations in the Big Data Ecosystem using Spark, Hive, Impala, Apache Kudu, Ozone, Presto, Tez, Iceberg etc

- Knowledge of frameworks such as Spring, Struts, Hibernate etc

- Knowledge of Object Oriented Programming, Multi-threading, Containerization, etc

- Knowledge of related technologies such as HTML, Javascript, CSS, Jquery, node.js, docker

- Knowledge of Elastic, Kibana, Logstash, Hive, Sqoop, MongoDB, Oozie, Flume, Kafka

- Expertise in integrating applications with Devops tools

- Knowledge of building applications on MPP appliances such as Teradata, Greenplum, Netezza is a plus

At least, 2 to 3 technical certifications in any of the below technologies:

1. Language – SQL, Java, Python, Scala, Javascript, node.js

2. Automation / scripting – CtrlM, Shell Scripting, Groovy

3. Cloudera Hadoop distribution – Hive, Impala, Spark, Kudo, Kafka, Flume

Additional Experience required for all teams to create an added advantage:

1. CI/CD software, Testing Tools - Jenkins, SonarQube

2. Version Control Tool - Aldon+LMe, CA Endeavor

3. Deployment Tool kit -Jenkins

4. Service or Incident Management (IcM) Tools - Remedy

5. Source Code Repository Tool - Bitbucket

6. Scheduling Tool - Control-M

7. Defect Management Tool - JIRA

8. Application Testing tool – QuerySurge

9. Cloud certification

10. Platforms provided by FICO, Experian, SAS for credit and portfolio management

EDUCATION

- Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

WHAT WILL HELP YOU SUCCEED IN THIS ROLE

- Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members

- Be a team player who communicates effectively and professionally with both internal and external customers

- Identify ideas to improve system performance and impact availability

- Embrace tackling and resolving complex technical design issues

- Possess strong problem solving and decision-making skills while exercising good judgment

- Strong analytical and problem-solving skills

- Ability to work on multiple projects at a time

- Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

- Good communication skills - ability to convey technical information to non-technical audience

- Ability to understand the big picture

- Ability to develop long lasting relationships with all levels

- Deep understanding and experience in software development cycle, including Agile based rapid delivery

- Collaborate with business and IT to analyse, elicit and review business requirements

- Facilitate communication between vendor, project team, business stakeholders and internal IT team

- Ability to work in a team distributed across multiple locations

Responsibilities

• Responsible for leading root cause analysis & corrective action in nonconformance part investigation
• Responsible for establishing quality inspection plans, COC, procedures/ work instructionsHandle customer/supplier/ internal CARs
• Responsible for planning, coordinating & performing internal audits
• Responsible for performing gap analysis on standards revision and revise procedure/ work instructions
• Responsible for attending to customer/ supplier/ internal /certification audits & technical queries.

Requirements

• Min Diploma in Mechanical Engineering or equivalent
• Min 3 years of working experience in Oil & Gas/ Metal Machining Industry
• Experience in using measuring instruments such as caliper, bore gage, micrometer etc

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible managing waste water plant & DI water plant with existing chemistries, instrumentation.
• Responsible for providing technical support to the plating department water treatment, laboratory and engineering and
• manufacturing activities
• Responsible for leading the water treatment section to resolve all issues related water.

Requirements

• Min Degree in Engineering or relevant
• Min 3 years of working experience in manage water treatment system

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for ensuring that corrective actions are in place and implemented for all non-conformances detected during audits
• Responsible for liaising with production side on the investigation of root cause of non-conformance and procedural failures
• Responsible for reviewing and approving required specifications and revisions in documentation prior releasing for production or customer
• Responsible for conducting process audit and internal quality scheduled/unscheduled audit
• Responsible for ensuring work is carried out in accordance with documented procedures

Requirements

• Min Diploma in Mechanical Engineering, Manufacturing or other relevant discipline
• Min 3 years of working experience in CNC/ Precision/ Machining Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities & Duties

• Responsible for providing engineering expertise and technical assistance for the installation, maintenance, troubleshooting, repair and modification of facilities and equipment, development and implementation of maintenance procedures and techniques for safe, reliable and efficient operation of the plant.
• Responsible for participating in production machineries installation, modification and maintenance
• Responsible in ensuring that all process equipment, utility installations and electrical installations are maintained and running at optimum efficiency.
• Responsible for defining and generating evaluation plan, and execute qualification plan for alternate component replacement or cost reduction.
• Responsible for working with supplier and procurement team to drive cost reduction and quality issue.

Requirements

• Min Diploma in Mechanical and Electrical Engineering or equivalent.
• Min 5 years of M&E working experience with main contractors.
• Strong knowledge of M&E details, working drawings and local construction practices

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for leading root cause analysis & corrective action in nonconformance part investigation
• Responsible for establishing quality inspection plans, COC, procedures/ work instructionsHandle customer/supplier/ internal CARs
• Responsible for planning, coordinating & performing internal audits
• Responsible for performing gap analysis on standards revision and revise procedure/ work instructions
• Responsible for attending to customer/ supplier/ internal /certification audits & technical queries.

Requirements

• Min 3 years of working experience in Oil & Gas/ Metal Machining Industry
• Experience in using measuring instruments such as caliper, bore gage, micrometer etc

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for ensuring products produced meet the product and customers' quality requirement
• Responsible for developing and improving the processes to gain productivity, efficiency, quality and costs.
• Responsible for coordinating NPI/NPQ activities with details and meeting timeline.
• Responsible for supporting and resolving daily technical issues in operations
• Responsible for supporting analysis of failures from yield loss, reliability failures, new products, new materials.

Requirements

• Min Diploma in Electronic Engineering, Material Science or relevant
• Min 5 years of working experience in semicon assembly and test environment
• Experience in Assembly FOL of dicing, die attach, wire bond
• Experience in maintenance of assembly and test machines of dicing, die attach, wire bond encapsulation, testing

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for supporting new product development, new product introduction and cost out designing for existing product lines through sound execution of engineering principles and processes
• Responsible in interfaces with design engineering in coordinating the release of new products.
• Responsible for estimating manufacturing cost, determines time standards, and makes recommendations for tooling and process requirements of new or existing product lines.

Requirements

• Min Degree in Electrical / Electronics / Mechatronics / Mechanical/ Microelectronics / Chemical Process Technology
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible managing waste water plant & DI water plant with existing chemistries, instrumentation.
• Responsible for providing technical support to the plating department water treatment, laboratory and engineering and
• manufacturing activities
• Responsible for leading the water treatment section to resolve all issues related water.

Requirements

• Min Degree in Engineering or relevant
• Min 3 years of working experience in manage water treatment system

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for providing support to new product development teams
• Responsible in advising customers in the areas of high-speed signal transmission and technology development, in accordance with department strategy and objectives in terms of quality and delivery time.
• Responsible for defining, planning and executing signal integrity deliverables, including modeling, simulation, and testing. Communicate SI deliverables via reports and presentations.

Requirements

• Min Degree in Electronics Engineering, Physics or its equivalent
• Min 3 years of working experience in designing and supporting high speed electrical components
• Proficient in software tools, finite elements simulation of electro-mechanical components as well as mathematical derivation and modeling of electro-mechanical parameters

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

• Responsible for managing and planning manufacturing process sequence, from receipt of raw materials till finished parts shipment.
• Responsible for developing new processes solid modeling and create/update work instructions, in accordance with engineering drawings and specifications.
• Responsible for leading and supporting continuous improvement projects
• Responsible for providing technical support to Production to achieve technical and quality requirements.
• Responsible for supporting Request for Quote (RFQ) proposal development and process

Requirement

• Min Diploma or Degree in Mechanical/Manufacturing/Aeronautical Engineering
• Min 3 years’ experience in Precision Engineering/ Aerospace/ Oil &Gas Manufacturing

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for evaluating and qualify products to fulfil customer expectations regarding reliability, usability, and operating life

Requirements

• Min Diploma in Engineering
• Min 2 years of working experience in failure analysis of metals and materials related products
• Experience with test or life cycle management tools an advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for evaluating and qualify products to fulfil customer expectations regarding reliability, usability, and operating life

Requirements

• Min Diploma in Engineering
• Min 2 years of working experience in failure analysis of metals and materials related products
• Experience with test or life cycle management tools an advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for conceptualize the assembly process either in semi-auto, fully automatic machines or multi-purpose fixtures for new products with both quality and cost considerations
• Responsible in planning, excuting and completing assembly process per the established timing and quality requirements.
• Responsible for design, coordinate fabrication, assembly, debug and test run the equipment.
• Responsible for establishing process parameters for all new assembly operations/machines and update all process specifications or issues before release to manufacturing.
• Responsible for production output, quality & yield during the transfer phase to production.

Requirements

• Min Degree in Mechanical Engineering, Manufacturing or other relevant discipline
• Min 3 years of working experience in process development
• Proficient with Mechanical Design, Solid Mechanics theory and its application to product design

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Collaborate closely with the technical manager or team lead to meet project SLA (Service Level Agreement) objectives.
• Responsible for the installation, configuration, and providing post-sale support for IT security solutions.

Requirements:

• Diploma and above.
• At least 2 years of experience in an IT security environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

We are looking for a candidate for high-speed analog and mixed-signal integrated circuit design. This candidate will contribute to the development of high-speed silicon photonics transceiver for next generation wireline communication system. This requires the candidate to work closely with the optics team on the electro/optical co-design as well as system integration and validation.

• Perform system level analysis and design, to derive circuit-level design specifications.
• Design and tapeout ICs which include state-of-the-art circuit blocks e.g. analog-to-digital converter, equalizers (CTLE, DFE) as part of the high-speed data link system.
• Work together with team to investigate novel circuit/system solutions to create new inventions

Job Requirements

• Qualification & Field of Study: Minimum Bachelor’s degree and above in Electrical Engineering
• Min. Years of Experience: Minimum 2-years of transistor level analog circuit design experience

Other Requirements (e.g. Skills, Competencies)

• Good understanding of CMOS analog and mixed-signal IC design methodologies and successful tapeout experience
• Familiar with analog and mixed-signal IC design and verification flow
• Industry experience would be a plus
• Familiar with the IC test equipment such as oscilloscope, spectrum analyzer, etc.
• Good communication skills (both written and spoken)
• Able to generate high quality scientific publications and patents
• Team player, quick learner and self-driven

Responsibilities:

• Design, implement, and maintain the organisation's network infrastructure, including switches, routers, firewalls, and load balancers, to ensure efficient and secure data transmission
• Collaborate with cross-functional teams to understand business requirements and design network solutions that align with organisational goals and industry best practices
• Configure and optimise network devices to achieve high availability, redundancy, and scalability
• Perform network diagnostics and troubleshooting to identify and resolve complex network problems, including issues related to hardware, software, and connectivity
• Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems, to safeguard confidential financial data and ensure compliance with regulatory requirements
• Monitor network performance and proactively identify and resolve performance bottlenecks and congestion issues
• Generate reports on network performance, incidents, and service-level agreements, providing insights and recommendations for improvement
• Contribute to the development and enhancement of network-related policies, procedures, and standards

To succeed in this Network Vulnerability Engineer role, you will require at least five years' experience as a Network Engineer with experience in vulnerability management.

Key Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as a Network Engineer in the financial sector, with working experience in vulnerability management
• Strong knowledge in networking concepts, protocols (TCP/IP, DNS, BGP, OSPF), and technologies (LAN, WAN, MPLS)
• Hands-on experience with network hardware, including Cisco switches, routers, firewalls, and load balancers
• Proficiency in network monitoring and management tools such as such as WireShark, MFNA, Solarwinds, CPacket, SevOne, Zabbix
• Familiarity with network security technologies, including firewall rules, VPNs, and access control lists
• Solid understanding of network capacity planning principles and change management processes
• Excellent analytical and problem-solving skills with the ability to prioritise and manage multiple tasks in a fast-paced environment
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams

This is an excellent opportunity to be part of a world class financial services company which is constantly evolving, and an exciting opportunity to lead the services expansion within the region.

If you are driven, determined and want to take the next step in your career, this is the role for you. Excellent career progression opportunities await the right person in this exciting Network Vulnerability Engineer opportunity.

Apply today or contact me to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1986634 Alphonsus Sim Zheng Wei

Technical skills (Required - Mandatory)

Architecture and Deployment

Cisco/Aruba Switching /Routing & WLAN

DDI, AAA/Cisco ISE

Network Automation: Python & Ansible

As Built, LLD, Testing & Acceptance Testing Documentation Skills

Technical skills (Required - Nice to have)

ZScaler & Network Security

Certification: CCNP/CCDA equivalent

Soft skills

· Experience in running operations with ITIL processes / Project Management - PMP

· Excellent Analytical and troubleshooting skill.

· Excellent in Verbal, written communication.

· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).

· Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.

· Experienced in running operations following ITIL processes.

Experienced in writing RFPs solutions and presentations during client visits.

· Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.

· Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper

· Network audit Identify the gaps and suggest the remedial solution. Supporting in RFP/RFI response.

Handling Client discussions for due diligence, business information gathering etc.

Writing solutions / estimates for RFPs.

1. Understand the existing process and procedures for Helpdesk, Change, Incident and Problem management.
2. Identify the areas of improvement to reduce time to delivery avoiding manual errors.
3. Design, develop and implement solution based on functional requirement.
4. Test the functionality of the developed solution in collaboration with partners and end users.
5. Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
6. Rollout the solution to all environments across different environments.
7. Provide Maintenance support for the application and systems; apply fixes as and when required.
8. Support version upgrade for the products and amend the scripts/process as and when required.

1. Enhance system to deliver Helpdesk workflow functionality
2. Enhance system to deliver Change workflow functionality
3. Enhance system to deliver Incident and Problem management.
4. Integrate with bank’s monitoring tools.
5. Integrate with Cyberark for password administration.
6. Integrate with UAMS for users access requests.
7. Integrate with SMS/NaaS notification tool.
8. Integrate with Active Directory.
9. Deliver reporting and charting capabilities.