IKEA Tampines - IT System Engineer
11 months ago
About the jobThis role supports Store IT systems, service requests and IT incidents including IT hardware equipment, application systems and operation..
About the job
This role supports Store IT systems, service requests and IT incidents including IT hardware equipment, application systems and operations. This role works closely with store co-workers, super users, Service Office IT team and external IT vendors to ensure high availability, stability, and security of IT system to support store activities and operations.
Your assignment
- Perform day-to-day IT operations and support activities in the store to ensure that IT systems perform with high availability, performance, and security
- Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation
- Perform Store IT support according to IT policies, standards, and SOPs
- Support IT audit, compliance, and security reviews and assessments
- Support implementation of local Store IT project activities within planned scope, schedule, and budgets
- Support Store super users in testing, training, implementation, and upgrade of Store IT systems including associated technical documentation
- Support and coordinate with Service Office IT in system security patches and anti-virus updates on Store IT systems on a needs basis
- Maintain inventory records of hardware, software license and support contracts
- Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM)
- Coordinate on-site work with authorised vendors during rebuild, relocations or repairs
- Support Service Office IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
- Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
- Provide standby weekend & after office support if required or rostered
Your profile
Motivation:
- Passionate about IT solutions and trends in the retail industry
- Possesses teamwork and service-oriented mindset
- Strong sense of achievement in driving IT operational support
Knowledge:
- At least a Diploma in IT Professional disciplines (Computer / Information Technology)
- Minimum 3 years of experience in IT support role
- Practical knowledge to support super users, system support and testing
- Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection
- IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database)
- Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
- Familiar with store operations, e-commerce and retail business processes
Capabilities:
- Install and configure computer hardware, operating systems, servers, storage, networks, printers, and applications
- Maintain, monitor, troubleshoot and support computer systems and networks including POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets
- Resolve IT support issues and service requests in a structured and timely manner
- Excellent teamwork and establish good working relationship with users and service providers
- Customer service mind-set, self-starter, process improvement orientation
- Able to work under time pressure with problem solving, priority driven, and business focused approach
- A technical, logical thought process with strong communication skills and has a good command of English
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