1) Responsible for assigning correct fleet resources (tow trucks) to real-time and pre-scheduled job

2) Overall in charge of all Fleet (Tow Drivers and Lorry Drivers)

3) Monitoring and recording of staff fleet performance, attendance, discipline and management

4) Ensure daily,weekly and monthly KPIs are met and not limited to any task assigned by management

1. Conducting market research to identify selling possibilities and evaluate customer needs

2. Actively seeking out new sales opportunities through cold calling, networking and social media

3. Setting up meetings with potential clients and listening to their wishes and concerns

4. Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.

5. Reaching out to potential customers to demonstrate our services and products through email and phone

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites applications for an Executive position in the Finance Department.

Responsibilities

You will be part of the team which handles undergraduate billing and other student-related financial matters for the institute. Your responsibilities will include:

• Billing for undergraduate courses, hostels and facilities.
• Checking that all payment transactions have appropriate certification and approvals before being processed for payments.
• Responding to enquiries pertaining to facilities and student matters.
• Assisting in the design, implementation and review of financial processes, policies and guidelines for continuous improvements, through streamlining and automation.
• Participating in system implementation, enhancements, and user acceptance testing.
• Handling ad hoc duties as assigned.

Requirements

• A Polytechnic Diploma in Accountancy or its equivalent.
• At least 2 years of financial administration and accounting work experience.
• Good organizational and communication skills.
• A positive attitude and willingness to learn and adapt, with problem-solving skills.
• An effective team player with the ability to work independently is preferred.
• Ability to prioritize and plan work activities in an organized manner, able to multi-task, track and deliver assignments on schedule.
• Self-motivated, energetic and results oriented.
• Proficient in Microsoft Office applications, especially Microsoft Word and Excel.
• Experience in SAP and Ariba would be an added advantage.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Closing Date: 20 January 2025

We regret that only shortlisted candidates will be notified.

1. Receive training on cloud computing and services;

2. Coordinate the company's internal and external resources, pre-sales, delivery, original factory, etc., to improve customer satisfaction;

3. Participate in docking with the company's existing customers and projects, establish and maintain customer relationships;

5. Registration, signing and mailing of project contracts

6. Connect with the company's existing existing customers and manufacturers to improve satisfaction.

Roles and Responsibility:

• Responsible in handling full set of accounts, from journal posting, preparation, and closing of monthly accounts and reconciliations until reporting.
• Monitor and check both accounts receivable and accounts payable. Reeif AP/AR when required.
• Responsible for all Group’s report submission.
• Cash flow report submission weekly.
• Prepare monthly Forecast report.
• Liaise with Commercial team and Ops team for jobs done, finalise monthly job list.
• Manage quarterly GST reporting.
• Prepare schedules for year-end audits and ensure timely submission of all statutory obligations, such as audited accounts and various returns.
• Engage with auditors and promptly respond to any inquiries.
• Engage and manage year tax submission.
• Assist in the annual budgeting process.
• Any AD-hoc work if required.

Requirements:

• Minimum 3 years’ experience with Diploma/Degree in Accounting.
• A good team player able to work independently with minimal supervision.
• A proactive attitude and accountability for one's own work.
• Meticulous, with attention to details.
• Willing to work after office hour if required.
• Experience with NetSuite is an added advantage.
• Preferably Singaporean / PR

General Info:

• Industry/ Organization Type: Marine Services / Diving
• Position Title: Accounts Executive
• Working Location: 9 Pandan Road
• Working Hours: 5 days (Mon-Fri, 8:30 AM- 5:30 PM)
• Salary Package: Basic Salary + AWS + Performance Bonus + Transportation Allowance + Mobile
• Duration: Permanent

The role: Responsible for the projects and addition & alteration works of hospital, medical centre, and other associated business unit as instructed by the management. Track preventive maintenance works and service contracts for the department and support the car park operations.

Job Responsibilities:

• To assist in projects and addition & alteration works as assigned by Head of Department or reporting Supervisor.
• Facilitate & manage assigned projects within given deadline and budget.
• Independent and resourceful. Good problem solving & analytical skills.
• Able to work well with people from across different departments and levels.
• Track preventive maintenance works and service contracts for the department.
• Support the car park operations.
• Assist in any other duties assigned by the Head of Department.

Job Requirements:

• Minimum Degree in Building Services, Facilities Management or equivalent
• Able to manage the work schedule of contractors/ vendors to ensure the work/project complete within the timeline with minimum disruption to the patients and staff.
• Work with co-colleagues and contractors to ensure that all physical plants & equipment are serviced as per planned schedule.
• Ensure effective communication & co-ordination with vendors & sub-contractors for work to be carried out.

Executive Chef Responsibilities:

• Ensuring promptness, freshness, and quality of dishes.
• Coordinating cooks' tasks.
• Implementing hygiene policies and examining equipment for cleanliness.
• Designing new recipes, planning menus, and selecting plate presentations.
• Reviewing staffing levels to meet service, operational, and financial objectives.
• Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.
• Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.
• Setting and monitoring performance standards for staff.
• Obtaining feedback on food and service quality, and handling customer problems and complaints.

Executive Chef Requirements:

• 2+ years of culinary education.
• 5+ years of experience in a similar position.
• Advanced knowledge of food professional principles and practices.
• Proficient knowledge of human resources management.
• Excellent knowledge of BOH systems, ordering and inventory.
• Excellent communication skills.
• Ability to meet deadlines.
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

The HR Executive will assist the HR Manager in providing the full spectrum of human resources work and to ensure the smooth and timely delivery of the various human resource operations and HR projects.

Job Responsibilities:

• Assist the HR Manager in managing the daily operations of the HR department, systems and processes, engaging all stakeholders, providing timely and efficient services.
• Sourcing,recruitment and selection of staff to meet the organization manpower needs.
• Maintain staff P-file and records in the HRIS to ensure that it is updated and current.
• Conduct staff orientation, handling onboarding, staff movements and offboarding of staff.
• Administer staff compensation and benefits to ensure that it is accurate and updated.
• Participates in the implementation of HR projects, review and improve current processes.
• Provide support in the annual performance appraisal and compensation exercises.
• Provide support in the manpower planning and budgeting, training and development of staff.
• Coordinate the Learning and Development initiative and programmes
• Application of training related grants by governments (eg. NCSS VCF, SDF grants via Skill Connect Portal etc.)
• Drive company events and engagement initiatives including feedback and staff bonding events.

Job Requirements:

• Degree in Human Resources, Business or related disciplines.
• Minimum 5 years of HR experiences.
• Good knowledge of Singapore labour laws and legislations.
• Team player with good communication and interpersonal skills.
• Meticulous, organized and able to maintain confidentiality of information.
• Good working attitude and self-driven.

What you'll be doing

• Assist in maintaining accurate inventory records and stock levels across all product categories
• Prepare and distribute purchase orders and liaise with suppliers to ensure timely delivery of merchandise
• Provide administrative support for the merchandising team, including data entry, reporting and filing
• Coordinate with respective shops to ensure effective allocation of stocks through stock transfer and replenishment planning
• Assist in re-ordering of best sellers and assortment planning process
• Provide support and liaise closely with the logistics team at the warehouse as and when required
• Undertake ad-hoc tasks and projects as required
• Working hours are Mon-Fri and alternate Saturdays (half day)

What we're looking for

• 1-2 years' experience in an administrative or merchandising support role, ideally within the retail industry
• Strong organisational and time management skills with attention to detail
• Proficient in using Microsoft Office applications, particularly Excel
• Good communication and interpersonal skills to liaise effectively with internal and external stakeholders
• Passion for fashion and a keen eye for visual merchandising and product presentation

What you'll be doing

• Assist in maintaining accurate inventory records and stock levels across all product categories
• Prepare and distribute purchase orders and liaise with suppliers to ensure timely delivery of merchandise
• Provide administrative support for the merchandising team, including data entry, reporting and filing
• Coordinate with respective shops to ensure effective allocation of stocks through stock transfer and replenishment planning
• Assist in re-ordering of best sellers and assortment planning process
• Provide support and liaise closely with the logistics team at the warehouse as and when required
• Undertake ad-hoc tasks and projects as required
• Working hours are Mon-Fri and alternate Saturdays (half day)

What we're looking for

• 1-2 years' experience in an administrative or merchandising support role, ideally within the retail industry
• Strong organisational and time management skills with attention to detail
• Proficient in using Microsoft Office applications, particularly Excel
• Good communication and interpersonal skills to liaise effectively with internal and external stakeholders
• Passion for fashion and a keen eye for visual merchandising and product presentation

The role requires the individual to perform a variety of accounting and administrative tasks. These include providing support to the different departments, assisting in the daily office needs and managing of the company’s accounts.

JOB SCOPE

Accounting

• Assist with accounts payable & receivables.
• Payroll management.
• Assist with preparing monthly and quarterly statements and reports.
• Invoice creations and submissions to the clients.
• Getting vendor invoices and updating in QuickBooks.
• GST Submission
• Prepare monthly cashflow and forecasting plan.
• Participate in quarterly and annual audits when required.
• Create and update expenses report.
• Regularly reviewing and following up outstanding payment from.
• Preparing monthly P&L report

Administration

• Support warehouse inventory management.
• General administrative duties.
• Maintaining Human Resource records.
• Maintaining efficient office administration systems.
• Maintain and organise filing system.
• Attend internal and external requests, calls, and emails.
• Attend warehouse deliveries and collections.
• Handling and sort delivery orders.
• Any other ad-hoc duties assigned time to time.

EDUCATIONAL / SKILLS QUALIFICATIONS

• Bachelor of Accounting / Bachelor of Banking and Finance / Bachelor of Business Administration
• At least 1-2 years of experience in supporting office accounts functions.
• Proficient in MS office software (Word, Excel, Outlook, and PowerPoint)
• Good English verbal and written communication skills
• Able to multi-task and operate in a fast-paced environment.
• Willing to provide additional administrative support when required.

Responsibilities:

1. Assist to perform full spectrum of HR operations duties
2. Assist to work closely with business units to execute HR policies and government statutory requirements effectively and ensure compliances
3. Learn to perform full cycle of payroll
4. Assist to perform training administration duties and training grant application
5. Assist to perform staff off-boarding process
6. Perform application, renewal and cancellation of work passes
7. Maintain HR database in system and P files
8. Assist to manage foreign worker work pass quota
9. Assist to respond to government surveys
10. Assist to perform HR reporting required by Management
11. Assist to implement HR initiatives and company staff well-being activities

Requirements:

1. Diploma or Higher Nitec / Nitec in HR Management or related field
2. 6 - 12 months of experience in HR duties. Fresh Diploma / Higher Nitec / Nitec graduates who are keen to learn HR jobs are welcome to apply
3. Keen and willing to learn
4. Able work under a fast-paced work environment and multi-tasked
5. Able to put into efforts to ensure work is accurately carried out
6. Good communications in written and spoken skills

Others Information:

1. 5-day work week
2. Medical, dental & insurance benefits
3. Daily meal subsidy
4. Company Transport: 2 ways from Jurong East

Responsibilities:

· To act as the primary contact person for liaising and coordinating with internal and external parties ensuring waste collection requirements at customer site are complied.

· Work closely with customer site operations day coordinators to understand their requirements and seek clarifications if needed.

· Responsible for project management of new and existing projects, liaison with customers on their specifications and schedules. To ensure that the company meets all customers’ requirements.

· To ensure site’s risks and issues are being tracked and mitigated/resolved.

· To manage the workers/sub-con workers at project work site and inform Project Manager if there is any issue regarding to the workers or the work.

· Assist the Project Manager to manage customer care program. To monitor customer satisfaction, complaints, changes in customer’s people, equipment, processes, materials used and business strategy.

· To ensure all Company personnel adhere to the safety, Environmental and Health policies and requirements. Review the Company personnel work activity and review their JSRA.

· To train workers on new job/job sites requirements and also the use of any new equipment.

· To fetch workers to and from sites.

· To fetch workers to complete the task in the event of emergency activation. (after office hours)

Requirements:

· Safety Orientations Course (Working in Power Plant and Construction)

· Supervise Work At Height Course (preferred)

· Supervise Metal Scaffold Erection (at least 1 years scaffolding experience)

· Knowledge of erecting and dismantling scaffolding, maintenance

· Knowledge of WSH Scaffolding Regulations and Requirements (preferred)

Remuneration:

· Basic Salary: $2500 - $2800

· Working hours: Monday to Friday (8am – 5pm), Saturday (8am – 12pm)

· Company Transport / Transport Allowance ($120) if candidate possess own transport

Job Description:

• Set up cutlery, crockery and glassware on table and replace soiled tableware and service items to prepare the table for the next customers
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Operate Point of Sales (POS) Systems when managing beverage order
• Provide go-the-extra-mile service to create a positive customer experience
• Maintain hygiene, safety, and standards, follow the organization’s personal, food and beverage hygiene standards
• Assist in opening, operating, and closing of shifts and execute daily operational tasks according to staff roster
• Suggest areas and execute continuous improvement activities within work area

Requirements:

• Capable to liaise with Mandarin speaking associates will be advantage
• With or without relevant experience are welcome (training will be provided)
• Willing to work 5.5days per week
• Willing to work on Public Holiday and weekends

Who we are:

SN-Riverwood is a company not only with a passion for logistics solutions, but we are also a company hunting for great people to join us in the pursuit of our personal and professional growth.

Our team’s culture strongly embodies and encourage openness in communication and radical transparency in our working environment. The best ideas always speak the loudest, regardless of one’s position or standing within the company.

Our company values are founded upon the tenets of accountability, responsibility, transparency and integrity. We encourage our team to think and dream like a business owner. Empowering individuals on their journey of personal growth ensure that their experience with us is constantly challenging yet reachable and achievable by guidance from the leaders.

We are looking out for driven, disciplined and passionate individuals – willing to (consistently) go the extra mile for the company (and themselves, of course).

Join us in making our dream your reality, in the ever-growing industry, especially with the current time where we are just scratching the surface.

The Operations Team:

We are the pillar of our team, the ones flying from the office to the ground at the drop of a hat, those who ensure the harmony of resources through discipline and livening the company’s core values.

As an Operations Executive, you will be responsible for:

• Recruitment, training and overall operations performance
• Improvement of current processes and standard operating procedures using data analytics
• Collaboration across different departments to handle any logistical or administrative needs
• Stocktaking in collaboration with the Operations team
• Scheduling of work for the operations team to ensure complete coverage of schedule
• Ensuring data-capturing for all jobs done for admin/accounts recording
• Liaison with all stakeholders, from employees to customers

Logistics (Planning):

• Analysing and collecting data to create deployment and schedule plans for our transport team
• Identifying, measuring and tracking of deployment and transport movement
• Collaboration with Operations team for day to day activities
• Formulating, tracking and altering KPI if necessary

Requirements:

• At least Nitec in Business and Logistics Management or equivalent (Fresh graduates are welcome)
• Up for a challenge to help drive change in the company
• Good communication skills, proactive, self driven, resourceful, and enjoy hands-on work
• Not shy to share brilliant ideas and voice them out
• You are proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook etc.)
• You have good verbal and written communication skills.

Salary Range:

Up to $3,500 (subject to experience and qualification)

Marketing Executive

Company Overview

Manne & Co is a live-streaming station that is looking to grow in the realm of content creation and develop marketing strategies that will effectively attract new fans and customers. As a forward-looking company, we adopt state-of-the-art technology in our live streams where customers can experience novel formats of online shopping.

In this role, you will be required to partake in the conceptualisation, planning and management of the company's social media assets. This will include design, scripting, assisting in on ground shoots to post production of reels that aim to promote, engage and drive new traffic. Looking into post insights and analysing statistics is also crucial for the team's regular reviews. Being a Marketing Executive also plays a pivotal role in the live roster, where new ideas are always needed to promote products that the company curates and takes pride in.

Job Scope

• Assisting with the conceptualisation, curation and production of digital marketing collaterals – graphic, photography, videography.

• Producing online live-selling sessions of various consumer products.

• Co-management of the marketing content calendar.

• Provide ideas to build the company’s digital presence and engagement with its audience.

• Identify market trends and analyse with team to gain insights for better marketing strategies.

• ⁠ Manage selected social media accounts.

Job Requirement

• At least 1-2 years prior experience in related field.

• Adobe Illustrator, Photoshop, After Effects (Basic-Intermediate).

• Familiar with Canva and its use primarily for graphic designs.

• Video editing with Capcut or similar content creation tools.

• Background knowledge in OBS or similar livestreaming tools.

• Ability to understand and navigate through the management of different social networking platforms (e.g. Facebook, Instagram, Tiktok and Telegram).

• ⁠Keen learner in new live streaming set up and equipment.

• Able to work on weekends occasionally.

Sales Executive Responsibilities:

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Sales Executive Requirements:

• High school diploma/GED.
• 1+ years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.

What you'll be doing

• Assist in maintaining accurate inventory records and stock levels across all product categories
• Prepare and distribute purchase orders and liaise with suppliers to ensure timely delivery of merchandise
• Provide administrative support for the merchandising team, including data entry, reporting and filing
• Coordinate with respective shops to ensure effective allocation of stocks through stock transfer and replenishment planning
• Assist in re-ordering of best sellers and assortment planning process
• Provide support and liaise closely with the logistics team at the warehouse as and when required
• Undertake ad-hoc tasks and projects as required
• Working hours are Mon-Fri and alternate Saturdays (half day)

What we're looking for

• 1-2 years' experience in an administrative or merchandising support role, ideally within the retail industry
• Strong organisational and time management skills with attention to detail
• Proficient in using Microsoft Office applications, particularly Excel
• Good communication and interpersonal skills to liaise effectively with internal and external stakeholders
• Passion for fashion and a keen eye for visual merchandising and product presentation

The Sales / Commercial Executive is responsible and accountable for (but not limited to) the following:-

• Responsible for handling RFQs within the time allocated including receiving, creating and distributing the quote to the client
• Download customer inquiry and orders from various internet-based customer portals & e-platforms (i.e. Ship-Serv, Sis Commerce, BaseNet, MarineLink, B2B, etc)
• Accurately update relevant information and line items in the company ERP system (D365 & SCINT)
• Perform any other duties as requested by the Commerical Manager
• At least 1 year of relevant experience in the ship chandler industry
• Kindly indicate your expected salary & notice period for our evaluation
• 5.5 days work week, alternate Sat

Thank you for your application but we regret that only shortlisted candidates will be further notified

Responsibilities:

• Perform the role of HR Business Partner
• Payroll administration
• Assist in human resource functions and administrative matters
• Maintain proper documentation of employee records and update HRMS accurately and promptly
• Work pass application/renewal/cancellation for foreign employees
• Prepare HR related reports
• Be Involved in staff welfare activities when required
• Undertake other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Human Resource Management / Business Administration
• Minimum 6 years of relevant working experience in HR Administration, preferably in Construction industry
• Knowledge in using Info-Tech system or willing to learn a new HRMS
• Good knowledge in Employment Act and foreign work pass procedures
• Good communication and interpersonal skills
• Mature, sensitive and discreet in dealing with confidential matters
• Proficient in MS Office
• Resourceful, well organized, meticulous and proactive
• Able to work independently with minimum supervision
• Committed to complete tasks and to provide updates in a timely manner
• Able to start work immediately preferred

Job Description & Requirements

• Lead and drive sales and marketing efforts in our Company, including identifying potential customers and projects, initiate customer visits, perform site surveys, prepare sales proposals, quotations and contracts, follow up and engage in negotiations with customers while ensuring compliance to Company pricing policies.
• Build and maintain strong customer relationships, while supporting customers in their project requirements and enquirers.
• Relentless pursuit of new projects and markets to optimize the deployment of our Company assets and achieve sales targets set by our Company.
• Develop company’s overall digital marketing strategy
• Develop engaging, creative, and innovative content to build up company’s image and regularly scheduled posts to the intended audience
• Identify gaps in branding and marketing, and recommend the best solutions and marketing strategies to improve company’s image, digital footprints, outreach, presence in all media platform.
• Evaluate and enhance the effectiveness of all online marketing channels such as SEO and SEM
• Keep track of the movement in the social media platform
• Handle Marketing research and competitor analysis
• Any ad hoc tasks as assigned

Job Requirement:

• Candidate must possess at least Diploma/Advanced/Higher/Bachelor’s Degree in Marketing or equivalent
• At least 2 years of experience in digital marketing
• Creative and self-motivated
• Good Written & strong communication skills
• Adobe Photoshop will be needed

The Key Account Executive, Retail – FMCG, is part of our Sales team. He/she is expected to work closely with the other KA Executives and Managers, as well as with Marketing, Sales Operations, Import & Export, and Finance & Accounts departments. We also expect to have strong Sales or Business Development experience in the Grocery segment with the major retail chains in Singapore that are not limited to NTUC, and Sheng Siong.

Qualifications & experience

Min 1 year in Management Field (e.g. CMM, FP NTUC & DFI)
Experience in Modern Trade is a MUST
Experience in Key Accounts is an advantage
Work in an FMCG environment (i.e. Supermarket industry)
Great communication skills (for external customer facing & internal sales rep/merchandisers facing)
Good Excel & PowerPoint skills (for internal reporting, and external document filling)
Able to handle pressure on deadlines & attention to details

Tasks & responsibilitiesKey Account Responsibilities:Meet monthly sales targets for designated accounts. Collaborate with Operations to optimize sales, distribution, and merchandising.
Monitor the service level of assigned accounts and minimize loss of sales opportunities.

Promotion Strategy and Product Launch:Enhance promotion strategies for increased sales
Establish objectives and marketing plans with retailers.
Conduct market research on industry trends and intelligence for business expansion

Product Launch:To do new product listing with each supermarket chain and responsible for the planning and implementing new product launch activities.
Responsible for product promotion proposal submission, negotiation, and execution.
To liaise and negotiate with supermarket personnel for product display space and rental during promotion periods, and to improve visual merchandising of our products.
Propose and execute ways to expand product display for brand awareness in outlets.

Relationship Building:Build and strengthen relationships with buyers, outlet personnel, and relevant parties to ensure smooth operations e.g. stock ordering, replenishment
Understand the customer’s business universe, identify and capture opportunities to increase market share in the outlet, and identify the opportunities/threats in the market to increase the outlet’s potential for maximizing profits to the company.
Provide excellent customer service and enhance customer relationships. Build effective business relationships with customers to meet their needs while protecting the company’s interests.

Sales Development:Assist in developing and implementing sales activities (NCP, promotion, thematic campaign).
Monitor and track marketing expenses to ensure that trade spend is within budget
Analyze category, brand sales, and promotions of assigned accounts for business opportunities to grow sales, volume, and distribution Provide feedback on the trade and competitors’ market developments to maintain relevance and competitiveness
Conduct quarterly and/or bi-yearly business reviews with assigned accounts to improve sales performance and to develop the business further.

1. Conducting market research to identify selling possibilities and evaluate customer needs

2. Actively seeking out new sales opportunities through cold calling, networking and social media

3. Setting up meetings with potential clients and listening to their wishes and concerns

4. Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.

5. Reaching out to potential customers to demonstrate our services and products through email and phone

JOB SUMMARY:

The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized service, foster positive relationships, and address guest inquiries, all while promoting a high standard of service excellence.

WHAT YOU WILL BE DOING:

• Greet all guests in a warm, friendly, and professional manner as they enter the food and beverage outlets.
• Escort guests to their tables, offering menu recommendations based on their preferences and ensuring a personalized experience.
• Address guests’ needs, special requests, or concerns quickly and effectively to ensure their satisfaction throughout the dining experience.
• Make recommendations for food and beverages, answering all questions regarding the menu, ingredients, and preparation.
• Monitor guests’ satisfaction during their meal and provide immediate solutions to any issues or concerns, ensuring a positive dining experience.
• Maintain an extensive knowledge of menu items, including the ability to explain dishes and wine pairings.
• Recognize repeat guests and take note of their preferences to create a personalized service experience.
• Ensure guests feel welcomed and valued, consistently going above and beyond to exceed expectations.
• Collaborate with the F&B team, including servers, chefs, and management, to ensure smooth and efficient service delivery.
• Coordinate special requests such as dietary restrictions, celebrations, or VIP services.
• Relay any guest feedback to the management team for continuous improvement in service delivery.
• Ensure a seamless dining experience by staying alert to guest needs and maintaining communication with the kitchen and service staff.
• Ensure that all dining areas are clean, well-organized, and prepared for guests.
• Assist with reservations, guest seating, and managing table assignments, especially during peak service times.
• Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times.
• Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions.
• Take immediate action to resolve any dissatisfaction and ensure the guest leaves with a positive experience.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Excellent verbal communication skills i
• A genuine passion for delivering exceptional customer service with the ability to engage guests and meet their specific needs.
• Able to handle guest complaints and resolve issues efficiently while maintaining guest satisfaction.
• Meticulous attention to detail, particularly in ensuring guests’ preferences and special requests are properly noted and followed.
• Strong ability to collaborate with all levels of the F&B team, from kitchen staff to management, to ensure smooth and efficient service.
• At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations.
• Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests.
• Ability to manage multiple tasks and priorities in a busy environment while ensuring top-notch guest service.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required in the hospitality industry.
  

Responsibilities

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
• Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
• Handle and resolve guests' feedback in a professional manner

Requirement

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma with proficiency in Microsoft Office applications
• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
• Must be able to work rotating shifts, including weekends and public holidays