Reponsibilities

Strengthening Staff Health and Well-being Framework:

• Collaborate with relevant stakeholders and committees to enhance staff health and well-being programs, fostering a resilient workforce.

Training Program Development:

• Plan and develop training programs and materials to increase staff mental health literacy and awareness.

Pulse Surveys and Intervention:

• Conduct half-yearly pulse surveys to assess staff well-being, burnout, and resilience.
• Share survey findings and collaborate on interventions based on outcomes.

Monitoring Well-being Initiatives:

• Assist in monitoring and evaluating measurable outcomes of hospital employee well-being plans and initiatives.

Emotional Support and Referral:

• Provide support, interventions, and debriefing for individuals or groups facing emotional concerns.
• Arrange referrals to community resources or clinical interventions as needed.

Welfare Officers Program Management:

• Manage the Welfare Officers (WOs) program, including recruitment, orientation, training, engagement, and support initiatives.

Organizational Activities Coordination:

• Assist in planning and organizing hospital-wide health, sports, and social recreational activities or events.

Digitalization Support:

• Support the department’s efforts to digitalize well-being initiatives and improve staff connectivity to these programs.

Cluster-level Collaboration:

• Collaborate to plan and promote cluster-level well-being activities to foster staff interaction and bonding among institutions.

Requirements:

• Bachelor’s degree in Social Work, Counseling, Psychology, Health Management & Promotion, or related discipline.
• Have some experience in Events Planning

Workplace : Novena

Working Hours : Monday - Friday , Office Hours

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Jobs Responsibilities

• To assist client on login issue
• Attend to inbound calls
• Require to do outbound calls when needed
• Advise on the necessary forms to complete
• Resolve client’s queries, handle complaints if needed

Job Requirements

• Min. 1-2 years of customer service experience

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

• Provide technical support for virtual events, onsite events, and onsite events with virtual participation, which will include:
• Setting up and taking down equipment;
• Being the technical operator for events;
• Performing post-production, including video production; and
• Assisting with pre- and post-event e-publicity, etc.
• Website and social media support; and
• Maintaining and accounting for technical and other equipment, etc
• Other adhoc duties as assigned.

The Requirements:

• Min Diploma/ Degree Holder with Min 2-3 years of relevant working experience
• Proficiency in the following software is preferred: OBS Studio, Zoom Meeting, Zoom Webinar, Microsoft Teams Live Event, other VTC software (e.g. Webex, Skype).
• Familiar with audio-visual systems;
• Good communication and interpersonal skills

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Responsibilities:

• Develop and implement internal and external communication strategies aligned with company goals.
• Manage employee communications and ensure consistent messaging across departments.
• Draft, edit, and proofread content for company documents, emails, and presentations.
• Collaborate with leadership to ensure clear communication of company policies and initiatives.
• Provide guidance on communication best practices to team members.
• Organize internal events, town halls, and meetings to promote company culture and engagement.

Requirements:

• Min. Bachelor’s degree in Communications, Public Relations, English Studies, or related field.
• Proven experience in corporate communications or a similar role.
• Strong writing, editing, and proofreading skills.
• Excellent verbal communication and interpersonal skills.

For interested candidates, please send your most recent and updated resume to [email protected]
or WA me at +6596698692

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Location: Jurong Nursing Home, Lakeside
Salary: Up to $4.3k
Hours: Mon-Fri, Office

Role:
Assist the Operations Manager in daily tasks, ensuring compliance with safety and regulatory standards, while training and mentoring staff.

Responsibilities:

• Oversee facility maintenance and inspections
• Manage contractors and report issues
• Handle contracts and budget monitoring
• Ensure fire safety and compliance
• Supervise operations assistants
• Support process improvements
• Respond to emergencies after hours

Qualifications:

• Bachelor of Science (Honours) in Facility Management
• No Need Experience , Training Provided

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Recruitment (not limited to) which includes preparing job description, posting of job vacancies, reviewing resumes, coordinating, scheduling the interviews, conducting reference checks, following up with the hiring managers and notifying candidates of the interviews outcome.
• Pre-onboarding arrangement such as pre-employment check-up.
• Other administrative duties such as updating HR records, checking invoices, filing.

Requirements:

• Minimum a Diploma in HR or Business Administration
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent communication, written, organisational and interpersonal skills
• Detail-oriented and an initiative for problem solving
• Preferably with 2 years of working experience in Human Resource

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Responsibilities

• Logistics for the meetings are well coordinated and materials are disseminated accurately on a timely basis

• Collaborate with the senior leadership to develop and refine strategic plans for the four key transformations.

• Conduct research and analysis to identify best practices and innovative approaches in each transformation area, where necessary.

• Work with workgroup leads to establish and oversee cross-functional workgroups for each transformation area.

• Define clear roles, responsibilities, and expectations for workgroup members.

• Facilitate productive discussions and decision-making processes within workgroups.

• Ensure the development of comprehensive roadmaps and action plans for transformation initiative.

• Work with workgroups and ensure the setting of SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals and objectives for the transformation initiatives.

• Develop key performance indicators (KPIs) to measure progress and success.

• Ensure targets are reasonable, achievable, and aligned with overall organizational objectives.

• Coordinate and oversee for the smooth implementation of transformation initiatives.

• Identify and mitigate potential risks and challenges to implementation.

• Regularly report on progress, challenges, and successes to reporting officer.

• Develop and execute comprehensive change management strategies for transformation initiative.

• Conduct focus group discussions and engagement sessions to gather feedback and insights from employees at all levels by phrases.

• Analyze feedback and develop action plans to address concerns and improve implementation.

• Track and ensure closure of open matters and action items identified during engagement sessions.

• Organize and lead campaigns to improve organizational culture and drive adoption of new initiatives.

• Build and maintain strong relationships with key stakeholders across the organization.

• Communicate transformation goals, progress, and impact to various audiences effectively.

• Collaborate with internal communications teams to develop and disseminate transformation-related messages.

• Regularly assess the effectiveness of transformation initiatives and recommend improvements.

• Stay informed about industry trends and best practices in organizational transformation.

• Identify opportunities for innovation and process improvement within the transformation initiatives, if any.

• Schedule of meetings

• Collate meeting agenda

• Facilitate meetings

• Follow up on matters of arising

• Administrative support for committee

• Perform other assigned task by reporting officer.

Requirements

• Degree from a recognised institution, MBA/MHA will be advantageous.

• Minimum 2 years of administrative experience working in large organizations, particularly in secretariat and project coordination works.

• Project management experience

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Specialist Recruiter

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Jobs Responsibilities

• To assist client on login issue
• Attend to inbound calls
• Require to do outbound calls when needed
• Advise on the necessary forms to complete
• Resolve client’s queries, handle complaints if needed

Job Requirements

• Min. 1-2 years of customer service experience

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Job Opportunity: Data Analyst – Hospital and Community Transitional Care Models (HCTCM)

Overview
To support the custodians of the Hospital and Community Transitional Care Models (HCTCM) databases. Help analyze and draw insights from data extracted from clinical databases to improve health services research and quality care.

Key Responsibilities

• Collaborate with clinical leads to evaluate HCTCM projects.
• Support data collection on patient-reported outcomes and costs for full care cycles.
• Lead database management for program evaluations, including data extraction and aggregation.
• Ensure compliance with local laws, policies, and standards.
• Provide operational support to the Assistant Director and Project Manager.
• Handle grant-related documentation and progress reports.

Requirements

• Postgraduate/Bachelor’s Degree in Biomedical Sciences, Sociology, Engineering, or Healthcare.
• Strong communication and interpersonal skills.
• Proficient in statistical and data management.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Assist in sourcing candidates through job boards and other platforms.
• Help schedule and conduct interviews.
• Support hiring managers in creating job descriptions.
• Maintain candidate records and assist with recruitment tracking.

Qualifications:

• Min A-Level, Diploma, or Degree holder in any field.
• No need experience , Training provided
• Strong interest in Talent Acquisition and HR.
• Enjoy 1 - 1 mentorship and professional development opportunities.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description
• Drive efforts to achieve and exceed sales targets by effectively onboarding clients and fostering strong client relationships.
• Conduct outbound cold calls to prospective clients (employers/business associations) with follow up emails
• Research and identify new leads online
• Support employer onboarding and provide customer service
• Maintain relationships with employers through regular communication

Requirements
• A strong affinity for interpersonal communication and relationship building.
• Excellent verbal and written communication skills.
• Proactive approach to identifying innovative solutions and opportunities for engagement.

Job Description & Requirements

Job Description

The incumbent will be responsible for supporting the Finance function which includes:

• Handling the full spectrum of the Accounts Payable (AP) and Accounts Receivable (AR) functions
• Ensuring the accurate/timely verification and processing of invoices, claims, and payments to vendors/staff
• Familiarize with the Gym Management System and perform checks using the database
• Generating sales reports (i.e., updating of daily sales figures, sales tracking etc.)
• Processing of refunds to customers
• Liaising with vendors on all Finance matters
• Assisting with the preparation of Finance reports as required by the Management
• Supporting internal/external audit, budgeting, and forecasting exercises
• Performing administrative duties for the department such as database management, filing, and data entry
• Any other work duties as assigned by reporting officer

Job Requirements

• Minimum Diploma/Degree in Accountancy or equivalent
• At least 1 to 2 years of relevant experience
• Strong Microsoft Excel skills
• Candidates with experience with the Xero accounting software will have an advantage
• Good written/spoken communication and interpersonal skills
• Detailed-oriented with strong organizational and administrative skills

We regret to inform only shortlisted candidates will be contacted.

• Check batch listing of AR, AP, cash payment entries and schedules prepared by Accounts Clerk.
• Post accounts receivable receipts.
• Prepare and post general journals.
• Manage monthly closing of accounts.
• Perform reconciliation of accounts.
• Prepare monthly management accounts.
• Prepare quarterly GST report.
• Support audit and tax queries.
• Any other duties as instructed by the management.
• Undertake other accounting-related tasks as assigned by the supervisor.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Salary: up to $2700

Working Days & Hours: Mon-Fri Office Hours

Location: Novena

Job Scope:

• Serve as primary coverage for educational contact person for the postgraduate programme.
• Assist and support the administration of Postgraduate Training Programmes.
• Assist and support the administration of medical seminars and workshops.
• Plan and administer programme onboarding, and orientation.
• Track all evaluations, monitor, and document compliance.
• Maintain documentation of all training records.

Job Requirements:

• Min Diploma in any relevant field
• Min some relevant internship experience required

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

JOB PURPOSE

To serve as a Psychosocial Support Executive cum Trainer under the Centre for Psychosocial Support, Singapore Red Cross Academy.

JOB RESPONSIBILITIES

1. Training & Development

• Deliver mental health and psychosocial support related training under the Centre for Psychosocial Support.
• Develop mental health and psychosocial support related content and teaching aid for training.
• Assist in creation of original training materials on MHPSS topics, ensuring they are current, evidence- based, engaging, and adhere to best practices.
• Assist in adapting existing training materials to effectively cater to the specific needs and learning styles of diverse target audiences.
• Deliver training sessions when assigned

2. Trainer Management

• Support to lead trainer management, including assessment and coaching.
• Support and oversee trainer assessment function

3. Other Duties

• Administration duties related to training or tasks assigned by Head
• Facilitate events and advocacy efforts as a representative of the Centre.

JOB SPECIFICATIONS

Qualifications and Experience

• Possess a recognized university degree Psychology, Counselling or Social Work
• Preferably possessing ACTA qualification or DACE
• At least 1 year of relevant experience for graduates and 3 years for non-graduates in training related field in academia. Applicants with curriculum development experience will have an added advantage.
• Counseling or Psychology related education and work experience
• Training experience and qualifications (ACLP, DDLP, etc)
• Experience in Academic setting preferred

Additional Skills and Knowledge

• Good command of both spoken and written English.
• Excellent public speaking skills.
• Good ability to write.
• Good knowledge of training/teaching methodologies.
• Demonstrated expertise in adult learning principles and instructional design.
• Strong understanding of current MHPSS best practices and interventions.

Desired Behavior

• Is self-motivated, resourceful and innovative
• Must be organised and able to work with minimal supervision
• Good interpersonal skills, with the ability to relate well to people at all levels.
• Enjoys working with volunteers
• Excellent communication, facilitation, and presentation skills.
• Ability to work independently and as part of a team.

Remarks: This is a 2 years contract role, Monday to Friday. The job incumbent with strong performance may be considered for conversion to a permanent role.

HR Shared Services Operations

• Oversee Data Management: Manage and update employee data in the HRIS to ensure information is accurate and timely for payroll processing.

• Onboarding and Offboarding: Handle processes for new hires and exiting employees.

• Process Improvement: Identify opportunities for improvement in HR processes and implement changes to enhance efficiency and accuracy.

Compensation and Benefits:

• Engage in different C&B related projects such as salary proposal, benefits benchmarking, annual review process for salary adjustment, bonus and incentive.

• Maintain consistent deployment of compensation policy and practice, identifying inconsistencies and develop corrective actions. Act as a change agent by facilitating, managing and implementing the necessary modifications to ensure that it is communicated & executed effectively and accurately.

• Review of compensation plans with monetary and non-monetary benefits based on employee needs.

• Support in preparation of C&B data for analysis and reporting to identify trends, gaps and areas for improvement.

• Handling C&B related enquiries from different levels of staff.

• Other Ad-hoc C&B projects assigned.

Recruitment & Onboarding:

• Assist in the recruitment process, including job postings, screening resumes, and scheduling interviews.

• Conduct onboarding sessions for new hires and ensure they have the necessary resources.

• Prepare and issue employment contracts for new hires and amendments for existing employees.

• Ensure contracts comply with legal requirements and company policies.

Payroll Management:

• Process payroll on a timely basis, ensuring accuracy and compliance with applicable laws.

• Maintain payroll records and handle payroll-related inquiries.

Work Passes and Visa Applications:

• Manage visa application processes for foreign employees, ensuring compliance with immigration regulations.

• Liaise with government agencies and legal advisors regarding visa and work permit issues.

Compliance and Standard Operating Procedures (SOPs) Regulatory Compliance: Ensure all HR processes comply with local, regional, and international labor laws and regulations.

• • SOP Development: Create, maintain, and update standard operating procedures to ensure consistency and efficiency in HR operations.

• • Audit Readiness: Prepare and manage documentation for internal and external audits to ensure compliance with HR policies and regulations.

Vendor Management

• Vendor Selection: Participate in the selection and evaluation of HR service vendors to ensure they meet the organization’s standards.

• Contract Management: Manage vendor contracts, including negotiating terms and ensuring compliance with agreed service levels.

• Performance Monitoring: Continuously monitor and evaluate vendor performance, addressing any issues promptly to maintain service quality.

General/HR Administration:

• Maintain and update employee records in the HR database.

• Assist in the development and implementation of HR policies and procedures

• Oversee office supplies and inventory management.

• Support the smooth operation of administrative functions and facilities management.

• Support HR initiatives and transformation projects according to the designated work plan;

• Proactively keeping abreast of changes in employment law, HR practices, and industry trends to identify and propose opportunities for enhancements and drive HR service delivery and productivity.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Description
• Drive efforts to achieve and exceed sales targets by effectively onboarding clients and fostering strong client relationships.
• Conduct outbound cold calls to prospective clients (employers/business associations) with follow up emails
• Research and identify new leads online
• Support employer onboarding and provide customer service
• Maintain relationships with employers through regular communication

Requirements
• A strong affinity for interpersonal communication and relationship building.
• Excellent verbal and written communication skills.
• Proactive approach to identifying innovative solutions and opportunities for engagement.

• Ensure a seamless interview process including coordination with hiring managers and candidates to schedule interviews and provision of interview details and instructions to these stakeholders.
• Manage onboarding administration process including employee screenings, issuance of offer letters, collection of employee documents, employee declaration etc.
• Administer work pass application for employees and dependents, where applicable.
• Uphold good data management practices by ensuring accurate employee records in Workday.
• Provide thoughtful, accurate and timely responses to stakeholders.
• Any other duties or projects assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Ensure a seamless interview process including coordination with hiring managers and candidates to schedule interviews and provision of interview details and instructions to these stakeholders.
• Manage onboarding administration process including employee screenings, issuance of offer letters, collection of employee documents, employee declaration etc.
• Administer work pass application for employees and dependents, where applicable.
• Uphold good data management practices by ensuring accurate employee records in Workday.
• Provide thoughtful, accurate and timely responses to stakeholders.
• Any other duties or projects assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Ensure a seamless interview process including coordination with hiring managers and candidates to schedule interviews and provision of interview details and instructions to these stakeholders.
• Manage onboarding administration process including employee screenings, issuance of offer letters, collection of employee documents, employee declaration etc.
• Administer work pass application for employees and dependents, where applicable.
• Uphold good data management practices by ensuring accurate employee records in Workday.
• Provide thoughtful, accurate and timely responses to stakeholders.
• Any other duties or projects assigned

Requirements:

• Min Degree in HR or any othere relevant fields
• Proficient in MS Office

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Scope:

• Check the system entries against contracts
• Assist with processing all payments as requested
• Ensure audit requirements are being meet
• Assist with settlement of commission invoices from Brokers
• Communicate all payments to owners/brokers/charterers/internal businesses etc
• Track and allocate incoming funds
• Assist with monthly reconciliation of accounts
• Consolidated monthly insurance declaration
• Creation/updating of master data
• Generate reports and/or read system-generated reports

Requirements:

• Minimum Degree in Accountancy/Business
• Proficient with Microsoft Office

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Financial Reporting (50%)

• Provide financial information
• Preparation of monthly, quarterly, yearly and/or special reports and analysis as required
• Review reports prepared by shared services centre - monthly, quarterly, yearly
• Statistic / Survey Preparation and submission
• Preparation and finalization of budget and forecasts
• Coordinate the budget and forecast processes with all departments to ensure timely submission
• Consolidation
• Assist with consolidation for (monthly, quarterly, yearly) and forecast/budget
• Prepare and post monthly consolidation adjustments
• Generate consolidation working files

Tax Reporting

Analysis (30%)

• Provide analysis of KPIs including but not limited to all areas of operating expenses, capital expenditures and balance sheet position
• Perform performance analytics on actual vs budget/forecast reports, variances analysis

Treasury (20%)

• Assist with monitoring of Singapore’s Group cashflow.
• Prepare treasury reports, e.g. daily and monthly cash report
• Prepare quarterly cashflow projection
• Assist in ad-hoc treasury related projects.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

We are hiring Contract Human Resource Executive to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Conducting on-boarding and off-boarding matters
• Data entry for new hires and exit cases
• Monitoring confirmation, contract renewals and conversion
• Other ad-hoc duties as assigned

Job Requirements

• Minimum Diploma holder
• Able to commence work immediately
• HR Business Partner and Operation experience preferred

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan Shan Pei
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Job Description:

• Analyze business processes, identify areas for improvement, and provide solutions to enhance efficiency and effectiveness.
• Gather and document business requirements from stakeholders to ensure alignment with project goals.
• Develop and maintain business process models, workflows, and other relevant documentation.
• Collaborate with cross-functional teams to define project objectives, scope, and deliverables.
• Facilitate communication between business stakeholders and technical teams.
• Assist in testing and validation of new systems or solutions.
• Coordinate and support User Acceptance Testing (UAT) to ensure the solution meets business requirements.

Requirements:

• Min. Bachelor’s degree in Business Administration, Information Technology, or a related field.
• A minimum of three years of experience in a Contact Centre environment or in operations/project management is desirable
• Strong analytical and problem-solving skills with attention to detail.
• Knowledge of User Acceptance Testing (UAT) processes and coordination.
• Ability to work independently and as part of a cross-functional team.

For interested candidates, please send your most recent and updated resume to [email protected]
or WA me at +6596698692

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Summary:

We are seeking a motivated IT professional to join our team as Technology Executive – Group IT Operations & Process Automation. The ideal candidate will have strong background in hardware and software support, along with good knowledge of Microsoft 365 security products, including Entra ID, Intune, and Defender. The candidate will be responsible for the management an outsourced IT vendor for IT Infra and Helpdesk support of 150+ users across 8 countries.

In addition, the candidate is an avid learner with a keen interest in deepening development skills in MS Office & Power Platform with the objective of implementing automated processes and workflows to raise efficiency and foster continuous improvement in IT Operations and other business areas. This role also offers an exciting opportunity for someone eager to promote a culture of knowledge sharing by acting as a champion for MS productivity tools by seeking innovative ways to use MS Office and Copilot AI to enhance productivity, and sharing practical tips and guides to empower internal users.

Key Responsibilities:

1. IT Operations - the management an outsourced IT vendor for IT Infra and Helpdesk support of 150+ users across 8 countries.
2. Design and development of automated processes & workflows to improve IT Operation and other business areas tasks/ reports using MS Power Platform apps.
3. Assist Technology Manager – Business Application in data analysis/ reporting tasks using Power BI.
4. Identifying and generating practical tips/ guides on MS Office apps – to share technical knowledge to non-technical internal users.

Qualifications and Experience:

• Diploma in Information Technology, Computer Engineering or equivalent.
• Minimum 1-2 years working experience as IT Operations officer providing end user support in the MS 365 environment.
• Understand the MS 365 cybersecurity solution set including Entra ID, Intune, Defender.
• Proven work experience as a designer and developer of workflows automation using the MS Power Platform.
• Strong commitment to professional excellence and self-starter approach to continually acquire new IT skills and knowledge, including the use of AI.
• Working knowledge of any ERP systems and experience with data analytics using Power BI would be a plus.

Requirements

IT Operations Tasks/ Skills

• Liaise with outsourced IT & Infra Helpdesk/Security Monitoring vendor to ensure consistent service levels, according to set IT policies and procedures, to internal users for all office locations of the Group.
• Perform general trouble-shooting on IT hardware and software products.
• Responsible for and liaison with outsourced IT vendor for Technology system access/ revoke requests, which includes the setting up and deployment of new PC/laptops/tablets.
• Understand concepts pertaining to the MS 365 cybersecurity product suites including Entra ID, SSO, Intune, Defender and security policies related to Teams/Sharepoint and Email. Conduct discussions with IT vendor on on-going cybersecurity risks and actions required.
• Track and report on service issues logs raised to outsourced vendors such as IT Helpdesk and ERP system vendors and provide liaison between business users and vendor consultants for timely turnaround and resolution.
• Author and maintain IT operations schedules and procedure guides, user manuals and systems documentation to support ongoing operations.
• Develop & collate online surveys for internal user satisfaction with IT Helpdesk service for continuous improvements.
• Provide internal users with tips/guidance on Helpdesk matters and MS Office usage.

MS Power Platform Development Tasks/ Skills

• Competent in MS Office productivity tools. Able to write macro scripts for Excel.
• Able to write Powershell or other methods to perform CRUD functions within MS Admin Centre.
• Good communication skills to work effectively with internal users to analyse, to document business processes using ‘swim-lanes’ via Visio or a similar tool for IT Operations and other process improvements.
• Development of workflow automation solution using MS Power Platform including Powershell, Forms, Power Automate integrating with Sharepoint.
• Data analytics and reporting (using Power BI or other means) – identify and develop automated methods of extracting data from MS Admin Centre and other online portals (eg. software licence portals) to provide IT Operations reports and graphs for Finance (cost allocations) and other stakeholders.
• Author and maintain user manuals and systems documentation for the developed workflows.
• Be resourceful in seeking out technical knowledge required for development, include the use of AI tools.
• Establish engagement with business stakeholders to identify continuous improvement and value-added opportunities.

We are committed to fostering an inclusive and diverse workplace environment. We embrace individuals from all backgrounds and do not tolerate discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that diversity enriches our team and strengthens our collective abilities.