Role:Capability and Quality Management Specialist

JD:

Responsibilities
• Evaluate individual staff performance through regular quality audits to ensure all customer interactions meet professional, quality and compliance guidelines
• Conduct regular call sharing with staff to ensure alignment of best practices and high service standards
• Identifying training and development needs through analysing data to identify areas of improvement
• Conduct thematic reviews examining themes across multiple products, services or processes to identify trends, patterns and common issues
• Supporting in the design of training and development programmes based on the needs of the organization and the individual;
• Supporting in evaluation of training and development programmes;

Requirements
• A recognized degree / Graduate
• Knowledge/working experience of Singapore Insurance is preferred
• Good learning attitude, analytical, problem solving and with good time management skills.
• Excellent interpersonal and communication skills with an ability to write well
• Experience in a customer service environment or related position, preferably in a financial industry
• Must be proficient in English language
• Committed, self-disciplined, Customer Service oriented, able to multitask with an eye for details.
• Ability to work independently, and with high level of initiative in a high pressure and tight timeline environment
• Team worker, works well under pressure and self-driven

Responsibilities for this position may include but are not limited to:

Voyage Operations Activities

• Administer charter party and transportation agreement terms to manage operational aspects of shipping LNG for both long term and spot contracts.
• Liaise with various parties to verify compliance of the voyage requirements, (e.g. Ship Shore Compatibility status, applicability of Conditions of Use).
• Prepare and issue voyage orders to assigned vessels, agents, and owners.
• Manage shipping schedule closely and advise stakeholders on changes in the schedule. As the nature of the shipping business is 24/7, candidates should be prepared to be contactable outside of normal work hours to address any time-critical operational issues.
• Manage bunker replenishment program for assigned vessels.
• Identify and execute optimization opportunities to create enterprise value.

Operational Excellence / Work Process Improvement

• Understand and operate within the framework for internal marine transportation agreements and time charter parties that are used to structure and manage the LNG shipping business.
• Review and understand the sale and purchase agreements used by Supply & Trading team to buy and sell LNG and how these interfaces with the shipping contracts.
• Assist to track and measure emissions and carbon performance metrics to ensure regulatory compliance.
• Review existing procedures and suggest updates where appropriate to generate process improvements.
• Assists and participates in commercial team studies with various affiliates and business units.

Business Process Management

• Process voyage reconciliations and month end activities, including uploading voyage information into financial spreadsheets and Shipping systems, invoicing and claims for all controlled tonnage.
• Review freight invoices, disbursement accounting, and other claims and assists in payment approval process..
• Manage business functional requirements ensuring compliance with the contractual requirements.
• Initiate claims associated with the failure to perform voyages in accordance with the charter party (e.g. consumption & boiloff performance guarantees, off hire)

Job Requirements

• Bachelor’s Degree preferred

Selection Criteria

• Meticulous, highly reliable, and motivated team player with good follow through and problem-solving skills.
• Demonstrated ability to analyze data and use economic models to support decision making.
• Possess a growth mindset - display proactiveness in learning and resilience when faced with operational challenges.
• Excellent communication skills.

Come help shape the LEGO Group’s reputation!

Are you a passionate storyteller looking for an inspiring growth opportunity where you help build and protect the reputation of the LEGO Group?

We are looking for an awesome colleague to support how we communicate about our business, our values, and our brands – with children as our role models!

Core Responsibilities

The Corporate Communication Specialist plays a key role in ensuring the smooth running of our Global Press Office and assisting with broader external corporate assignments and campaigns.

Your tasks will be:

• Global Press management – supporting with responding to media enquiries, assisting with messaging and statements.
• Proactive external media relations– pitching stories to corporate/business media, planning and hosting media visits.
• Campaign planning and activation support for corporate media activities eg. earnings announcements and large events. This includes developing, writing, and curating information for the media.
• Media monitoring and measurement – management of media monitoring tools, regular creation of reports and compiling data for internal use.
• Multimedia development including own recording and editing of impactful video and working with external suppliers on production assignment.

Play your part in our team succeeding

You will be part of a high-performing, fast-paced communications team who is passionate about delivering great quality work, innovating, learning, and caring for each other! The role sits within the Global Corporate Communications team with plenty of room to help shape our ambition and plans. Day-to-day you will be supporting your external communications colleagues and working closely with a global PR community network.

Do you have what it takes?

The ideal candidate has 4+ years’ experience at either a PR agency, an in-house Corporate Communications team, or as a journalist. You have worked with media relations in a constantly evolving media landscape and gained a thorough understanding of earned media channels. Hold a bachelor’s degree in a relevant field.

Furthermore, you have:

• Outstanding written and verbal communication skills in English and Danish
• Strong project management and execution skills and ability to drive with high attention to quality and detail
• Experience with event management
• A genuine interest in working with corporate communication and a constant drive to learn more
• The ability to network and navigate in a large global organization

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• IT Procurement Processes
  • Provide guidance and undertake IT procurement, including the preparation and issuance of Request for Information (RFI), Invitation to Quote (ITQ) and Invitation to Tender (ITT) documents.
  • Collaborate with stakeholders to define ITQ and ITT evaluation criteria, liaise with tenderers for briefings and presentations and facilitate clarifications with tenderers.
• Needs Identification and Standardization
  • Work with university offices to identify IT procurement needs, ensuring cost-effective agreements aligned with strategic objectives.
  • Standardize and consolidate purchases to achieve cost savings and streamline procurement processes.
• Contract Agreement Maintenance
  • Work with university offices to identify IT procurement needs, ensuring cost-effective agreements aligned with strategic objectives.
  • Maintain a comprehensive list of all IT contract agreements, including procurement contracts, Letter of Acceptance (LOA), leasing agreements, and maintenance contracts.
  • Ensure timely renewal of maintenance contracts procurement needs and standardize purchases to achieve cost savings.
• Leasing Contracts Management
  • Negotiate and manage leasing contracts for IT equipment, ensuring cost-effective agreements that align with the university's strategic objectives and budgetary requirements.
• Contract Negotiation
  • Collaborate with the Office of Procurement to negotiate contracts with vendors and suppliers.
  • Ensure compliance with regulatory requirements and industry standards during negotiations.
• Contract Lifecycle Management
  • Manage the contract lifecycle from initiation to approval, execution, renewal, managing contracts in the Contract Document Management System.
  • Ensure compliance with contractual obligations and monitor contract performance.
• ITQ/ITT Evaluation
  • Participate in tender evaluations, prepare evaluation reports, and seek approval for contract awards.
  • Evaluate vendor proposals with stakeholders to select suitable IT vendors.
• Vendor Management
  • Maintain relationships with IT vendors, manage supplier performance, negotiate pricing, and resolve disputes.
  • Collaborate with the Office of Procurement to optimize vendor relationships.
• IT Procurement System
  • Be familiar with procurement systems to manage procurement processes, track contract milestones, and facilitate communication with vendors and internal stakeholders.
  • Ensure compliance with university policies and procedures regarding procurement system usage.
• Sustainable Procurement
  • Source for environmentally friendly and sustainable IT products and services, ensuring compliance with green procurement standards.
  • Ensure all IT procurement activities align with environmental regulations and SMU sustainability goals.

• Bachelor's degree in a related field.
• Minimum of 5 years of experience in IT procurement, contract management, or vendor relations.
• Proficiency in IT procurement processes, contract negotiation, and vendor management.
• Experience in preparing and issuing ITQ and ITT documents and conducting tender evaluations.
• Familiarity with contract management software and procurement systems.
• Knowledge of regulatory requirements for IT procurement.
• Excellent negotiation and communication skills.
• Strong leadership and problem-solving abilities.
• Collaborative mindset and ability to work effectively in a team.
• Detail-oriented with a commitment to accuracy in contract management.
• Experience in procurement of IT Equipment and Services.
• Experience in using procurement systems, Ariba preferred.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Strategic IT Procurement Leadership
  • Lead and oversee the IT procurement function, ensuring alignment with the university's strategic objectives and compliance with regulatory requirements.
  • Develop and implement IT procurement policies and procedures to optimize procurement activities and achieve cost efficiencies.
• Planning
  • Develop strategic IT procurement plan in support of the university's digital masterplan and digital transformation.
  • Consolidate yearly sourcing activities and develop an execution plan with associated timeline.
• Stakeholder Collaboration
  • Collaborate with university departments to identify IT procurement needs and establish standardized procurement processes.
  • Facilitate effective communication between procurement teams, vendors, and internal stakeholders to ensure smooth procurement operations.
• Contract Management
  • Oversee the management of IT contracts, including procurement, leasing, and maintenance agreements.
  • Ensure accurate documentation, timely renewals, and compliance with contractual obligations.
• Contract Negotiation
  • In conjunction with Office of Procurement, conduct negotiations with vendors and suppliers to secure favourable terms and conditions for IT procurement contracts.
  • Work closely with the Office of Legal and General Affairs to ensure all contract terms comply with legal and regulatory standards.
• Procurement System Management
  • Oversee the use of procurement systems to track contract milestones, manage procurement processes, and facilitate communication with vendors.
  • Ensure procurement system usage aligns with university policies and procedures.
• ITQ/ITT Evaluation
  • Plan and lead the evaluation process for IT procurement tenders, reviewing, coordinating and/or preparing evaluation reports and seeking approval from senior management.
  • Utilize IT procurement expertise to jointly evaluate vendor proposals and select suitable vendors based on established criteria.
• Vendor Relationship Management
  • Cultivate strong relationships with IT vendors and suppliers, managing performance, mitigating risks, and resolving issues.
  • Leverage strategic sourcing opportunities to optimize vendor relationships and procurement outcomes.
• Sustainable Procurement
  • Develop and implement green procurement policies and practices for IT products and services.
  • Identify and evaluate environmentally sustainable IT products and suppliers.
  • Ensure all IT procurement activities align with environmental regulations and SMU sustainability goals.

• Bachelor's degree in a related field.
• Minimum of 10 years of leadership experience in IT procurement, contract management, or vendor relations.
• Proficiency in IT procurement processes and best practices, with a strong understanding of leasing agreements, contract negotiation, and vendor management.
• Experience in preparing and issuing ITQ and ITT documents, setting evaluation criteria, and conducting tender evaluations.
• Familiarity with contract management software and procurement systems.
• Knowledge of regulatory requirements and industry standards related to IT procurement, contract management, and vendor relations.
• Ability to analyze and interpret complex contractual terms and conditions, identifying risks and opportunities for negotiation.
• Experience in procurement of IT Equipment and Services.
• Experience in using procurement systems, Ariba preferred.
• Excellent leadership, negotiation and communication skills, with the ability to effectively interact with vendors, stakeholders, and cross-functional teams.
• Strong decision-making abilities and a proactive approach to problem-solving and conflict resolution
• Collaborative mindset, with the ability to work effectively in a team environment and build consensus around procurement strategies and decisions.
• Detail-oriented with a commitment to accuracy in contract management and documentation.
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic work environment.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Join Our Team as a Coach for our Kids' Fitness Programs at Tanglin Mall!
First Konnection, an authorized Education Recruitment Specialist, is partnering with a leading sports education centre to find passionate educators eager to work in kids' fitness.

If you have experience in parkour and fitness coaching for children, we want to hear from you!

About the Role
As our Kids Fitness Program Lead & Head Coach, you will design and lead dynamic fitness classes aimed at children aged 4 to 12.

This role requires a passion for child development, physical fitness, and coaching in a fun and supportive environment.

You'll use custom-built obstacle courses and engaging fitness challenges to help kids build confidence and motor skills.

Work Hours

• Weekdays: 9:30 AM to 6:30 PM (with a 1-hour lunch break)
• Weekends: 9 AM to 6:30 PM
• Half-day work: 3:30 PM to 6:30 PM (for half-day shifts)
• 5½-day work week

Work Location: Tanglin Mall, Singapore

Key Skills & Requirements

• Parkour or fitness coaching for children.
• Experience leading kids' fitness classes.
• Strong communication and leadership skills.
• Ability to engage with children of different skill levels.
• First-aid certification is preferred.

Submit your application here or directly on MyCareersFuture.

Let’s shape the future together!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)