Job description

MEET ASCENDA

Ascenda solutions make loyalty simple for financial institutions globally. Previously, these companies had to endure complex patchworks of third-party systems, complicated data experiences, and 18-month implementation projects to deploy a competitive rewards program. We turn things upside down with loyalty solutions rooted in beautiful design, exceptional customer value, and rapid self-service implementation.

About Customer Dashboard

Our Customer Dashboard team is committed to build and manage fully featured admin panels that empower our customers and internal operations team to achieve their goals in a self-serve manner. Our applications cover a wide range of actions, such as new partner enrollment, branding of the user-facing website, managing day-to-day customer operations and more. You'll work with banks & fintechs around the world to support them with efficient rewards program configuration, extensive customization and personalization of the end user's experience.

This team is now focused on supercharging our next phase of growth with enabling ecosystem level configurability. You’ll join a team of diverse & talented people solving interesting challenges around configurations, onboarding, observability & event-driven processes that forms the backbone of Ascenda's configuration architecture for hundreds of partners globally.

Join us as a Software Engineer, Customer Dashboard.

As a member of the Customer Dashboard team, you will:

• Craft secure, performant and user-friendly solutions to empower our customers to manage their SaaS loyalty programs efficiently
• Engage closely with our designers, product owners and other engineering team members in developing brand new features like custom campaigns builder, payment integrations and a world-class customer onboarding experience
• Enhance our web application with dynamic access control and different user permissions in mind
• Adhere to and practice engineering best practices within the team - such as code reviews, API integration tests, writing our solutions in a maintainable manner.
• Support maintaining our integrated call centre platform and handle some incoming change requests

Job requirements

What you bring to the table

You’ll be an excellent fit with us if you’re:

• 3 years of solid programming experience, including front-end and back-end development
• Proficiency in at least one frontend language, preferably Typescript
• Experience in building frontends, either using vanilla JS or specific frameworks (Angular, React)
• Experience in developing and enhancing backend applications, preferably in Ruby
• A fast learner with curiosity to learn & explore new languages and libraries - plumbing the depths of our stack and frameworks used are key in enabling optimizations for scale
• Strong communication: articulate complex ideas in a simple, relatable style
• A team player with a collaborative approach and willingness to assist others

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Job Description:

• Assist Project Manager in liaison, preparation and follow up of Authority Submission.
• Work closely with Clients / Architects / Structural Engineers / Quantity Surveyors, etc. to produce design from concept to detail design.
• Identifies discrepancies in results.
• Performs work in accordance with agreed upon budget and schedule with full supervision.
• Independently performs all the tasks necessary to complete primary design elements for various building services e.g., ACMV, HVAC, Plumbing and Sanitary, Electrical, ELV, Fire Protection, BMS and Solar System.
• Good understanding of 3D Autocad and BIM Modelling.
• Must handle multiple projects.

Requirements:

• Bachelor / Master Degree in Mechanical or Electrical Engineering from a recognized institution
  Min 5 years in Construction Industry.
• Familiar with building code and authority submission procedure.
• Team player and able to work independent with minimal supervision.
• Possess excellent communication and interpersonal skills

Salary is based on your experiences and technical knowledge.

•· Must need to work on weekends and public holidays

· Must have Proficiency to speak English, tamil, Hindi and Malay

Planning and executing civil engineering and building project
• Knowledgeable of drainage construction, foundation, all C&S works and high rise building works
• Planning, design and day-to-day running of construction projects undertaken by the company
• Liaise with sub-contractors and consultants for the execution of works
• Ensure timely delivery of projects according to schedule
• Updating of project records for reporting purposes and submission of reports
• Attend site meetings and resolve technical/ operational issues independently
• Undertake ad-hoc duties to project execution

Experience: 6+ Years

Role: Senior System Engineer

Responsibilities:

ODM, Java, Oracle, and Unix experience.

• Work closely with the BA, infra, deployments and vendor teams.

• Use and manage vendor augmented resources and ensure work assignments for high utilization and effective, quality outcomes while avoiding re-work

• Drive technical innovation to enhance functional and technical capabilities of the platform

• Build frameworks for configuration instead of code for each component

• Communicate with technical and non-technical resources and work with limited direction while being highly productive

• Apply standards and industry frameworks while leverage existing technologies and tools in the Bank

• Implement solutions considering functionality, data, security, integration, infrastructure and performance.

• Produce detailed design /low level design documents that communicate the system design effectively

• Drive adherence to development, configuration management and deployment standards for solutions

• Analyse performance test, vulnerability assessments and any other test related issues that arise during projects

• Manage, address and resolve project-related technical issues in a timely fashion, ensuring necessary escalation and communication to stakeholders as necessary

• Select, train, develop and manage technical team members in a conducive team environment

• Lead multi-vendor teams to successfully deliver solutions

• Guide the project team in issue resolution to meet the requirements and timelines.

• Degree with 6-9 years of current, hands on technical experience

• Go getter attitude with strong analytical and problem-solving skills

• Solid understanding of:

o AIX O/S and/or RedHat platform and basic UNIX scripting skills

o Java and internet-related components (i.e: JSON, XML)

o Application Server (WebSphere / WebLogic), Oracle

o DevOps suite of products (i.e: Jenkins, GitHub, Sonar, Aldon, etc)

• Experience in business rule engine such as iLog…etc will be a plus.

• Experience of complete software development lifecycles – waterfall and agile project experience

• General understanding of banking and knowledge and application of banking technology and regulations/compliance

• Understanding of data security, privacy, data protection, regulatory and compliance procedures

• Strong oral communication and writing skills

• Strong team building, interpersonal and leadership skills

• Passionate, results orientated, and willing to learn & adapt

Experience: 3-5 Years

Role: Production Support Engineer

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI

· Make sure system availability as per respective agreed SLA

· Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

· Provide support for annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

· Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written, oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Summary of Job Role

To manage and administer the organisation’s systems, Active Directory and Enterprise backup infrastructure to ensure high availability, security and performance.

Key Responsibilities

1. To install, configure, upgrade and administer Alcatel Lucent wired and wireless network switches, controllers and management modules.
2. To manage and administer Peplinks, Radware Network Load Balancers, HP Aruba ClearPass 802.1x authentications.
3. To perform network problem. issue identification and resolution, network devices firmware patching, bug fixes and upgrading.
4. To perform regular network performance monitoring to identify any possible performance issue and intrusions,
5. To perform ongoing performance tuning, hardware and IOS upgrades, inventory and configuration documentation and capacity planning.
6. Participate and perform annual BCP/ DR exercises, internal and external audits.
7. Managing Microsoft Azure network setup and configuration.
8. Work closely and provide technical support to other IT teams as required.
9. To manage vendor relationship and ensure SLAs are met in accordance with the underpinning contracts.

Job Requirements

1. Advanced Diploma or University degree in the field of Computer Science, Information Systems or Network Engineering, and/or 2-5 years or more of equivalent work experience.
2. Advantage to possess the following certifications: CCNA/ CCNP.
3. Minimum 2 years of experience in either Healthcare or Hospitality industry but not compulsory.
4. Minimum 2 years extensive hands-on experience in managing and administering Alcatel Lucent LAN (Layer-2 and Layer-3) and Wireless technologies.
5. Minimum 2 years extensive hands-on experience in managing and administering Cisco WAN (OSPF, BGP etc) technology.
6. Strong technical knowledge and experience administering and configuring HP Aruba ClearPass and Peplink appliances.
7. Strong experience and/or good knowledge in operation support for 24x7 data centre environment.
8. Good knowledge in Azure Cloud Direct Connect setup.
9. Good knowledge in Incident, Problem and Change Management framework such as ITIL.
10. Strong written, oral, interpersonal communication and presentation skills.
11. Excellent analytical and problem-solving skills (via wireshark).
12. Highly self-motivated and directed.
13. Ability to effectively prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Work in Project Team to develop and document Project BIM-Model according to Company standards and processes
• Responsible for the CAD drafting and modelling of piping, HVAC, sanitation / plumbing system and electrical system / power plant layouts
• Create and modify existing engineering design and models
• Coordinate and communicate with clients, consultants, contractors and project team members
• Ensure drawing and design meet projects / tenders deadline
• Coordinate with Clients and Consultants on design, construction and submission aspects of projects
• Preparation, coordination and modification of M&E drawings for tender and submission to Authorities and consultants

Requirements

• Minimum Specialist Diploma in Building Information Modelling (BIM) or related field
• Good knowledge of CAD software and well-versed in using BIM software / tools, such as Autodesk Revit
• Minimum 3 years of related working experience in the M&E Construction Industry
• Possess strong initiative, resourceful, independent and technologically forward-looking
• Demonstrated problem-solving skills with the ability to critically analyse issues and creatively identify solutions
• Independent, meticulous and demonstrate initiative
• A team player